An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

· Recruiting and HR matters such as, but not limited to: posting jobs on WSG and Jobstreet; scheduling interviews; processing applications; negotiating contracts; vetting time-sheets; ensuring payroll correctness including but not limited to leave and PH allocation.

· maintain a filing system in line with established standards, ensure others to so as well

· Assist in the insurance claims and surveys per government agency requirements

· Respond to queries from finance related to HR

· Submit and reconcile expense reports

· Write letters and emails on behalf of other Management

· Handle sensitive information in a confidential manner

· Develop and update administrative systems to make them more efficient

· Maintain up-to-date employee records

· Participate in task forces and committees as requested

· Any other duties / tasks as requested by management

We are looking for a Business Contracts Manager to oversee requests for proposals, tenders for professional services, and manage professional service contracts for our organization. The responsibilities typically include a range of tasks related to contract development, negotiation, administration and compliance.

Why Join Us

Explore an exciting role at WOW as a Business Contracts Manager. Dive into crafting, negotiating and managing contracts for diverse projects, directly influencing success. In our innovative and collaborative environment, contribute to resource planning and excel in a dynamic, growth-oriented organization. Your skills are crucial to our journey, and if you seek a role that blends contract expertise with business administration and operations that results in strategic impact, WOW invites you to apply to be a vital part of our team.

What will I be doing?

1 Strategic Contract Crafting & Management

· Respond to Requests for Fee & Service Proposals from clients, and to develop, negotiate and manage contracts with precision.

· Ensure all proposals & contracts align with our organizational standards and complies with the legal and tax requirements of the country of origin.

2 Resource Management

· Execute project resource management and manpower planning.

· Effective resource management is essential to achieve business goals efficiently, stay competitive, and adapt to changing circumstances.

3 Annual Work Plan

· Oversee and contribute to the creation and execution of annual manpower work plans.

· It involves tracking the goals, objectives, tasks, and resources needed to achieve our targets, and updating the management team with regular progress reports.

4 Risk Navigation

· Identify and mitigate potential pitfalls in contracts and effective resource planning.

· Collaborating with our legal team to address complex contractual matters and ensure legal compliance.

5 Collaborative Dynamo

· Foster seamless communication between teams for holistic project success.

· Ensure that the management team has the data necessary to track the progress of the projects and contracts.

6 Record Keeping

· Maintain accurate and well documented and systematic filing for contract records.

· Implement and enforce contractual provisions, including penalties for non-compliance.

7 Oversee and manage day to day operations of the office (including our overse a rep offices) to ensure smooth running and effective deployment of resources.In essence, a versatile Business Contracts Manager excels in contract intricacies, resource management & annual work plan mastery, ensuring all aspects of business operations are meticulously handled.

Requirements

1 Bachelor’s degree in Business Administration/ Quantity Surveying/ Contracts Management or equivalent.

2 Experience as a Contract Manager, preferably within the architecture and design industry.

3 Proficient in MS Office and strong knowledge in Contracts Management.

4 Excellent organizational, interpersonal and communication skills.

5 Ability to work independently and in the management team to meet deadlines.

6 Strong experience in contractual matters relating to architecture, interior design and landscape.

7 Excellent communication in both written and spoken English.

8 Good contract negotiation skills.

9 Strong second language skills in Mandarin and other foreign languages.

Interested candidates please email us at [email protected].

We regret that only shortlisted candidates will be notified.

No agencies please.

Roles & Responsibilities

JOB DESCRIPTION

• Managed a portfolio of clientele including small medium enterprises, charities and multinational companies.
• Performed planning for all of audit engagements.
• Managed a team of Audit Professionals and assist the Audit Partners in delivering Assurance Services which are in compliance with Financial Reporting Standards and Singapore Standards of Auditing.
• Performed review work of Audit Team’s findings.
• Developed and maintained long-term client relationships.
• Coached and mentored Audit Professionals.
• Performed other duties as assigned by Audit Partner.
• Plan and schedule for the audit assignment.
• Management and supervision of staff.
• Review audit work papers.

JOB REQUIREMENTS

• Accountancy Degree, ACCA or Masters.
• Min 5 years of working experience in CPA Audit firm with at least 4-5 years of supervisory role.
• Possess Leadership qualities.
• Ability to lead a team.
• Qualified candidates will be remunerate according to their experience and competency.
• Staff management experience including mentoring, counselling and recruitment.
• Excellent communications and interpersonal skills.
• Strong technical knowledge.
• Good team player.
• Highly motivated and with a strong desire to progress

5 days work -Mon to Fri (9am to 6pm)

Rochor MRT

Job Description

· Creating and analyzing monthly, quarterly, and annual reports and ensuring accuracy of financial information.

· Ensure monthly bank reconciliations are done properly.

· Co ordinate with the banks for LC / Trade finance related queries.

· Assist in trade finance matters such as Letter of Credit (“LC”) issuance, LC negotiation etc.

· Fund Flow and Cash flow management ensuring optimum deployment.

· Coordinate with relationship managers for banking and trade related queries.

· Liaise with banks to follow up on TT payments and receipts.

· Draft corporate tax computation quarterly and annually

· Prepare and submit quarterly GST and withholding tax to IRAS.

· Manage receivable and payables from customers and suppliers.

· Budgets Vs Actual Comparison and Analysis.

· Preparation of MIS relating to sales, consumption, debtors, creditors, Inventory and any other KPI may be required from time to time.

· Statutory compliances including but not limited to taxes, Audits.

· Analysis of expenditure proposals including capex and marketing expenses.

· General admin duties and other ad-hoc duties as and when assigned.

Qualification:

· Finance professional with 3-4 years’ experience in financial accounting, GST , IRAS Management reporting, dealing with banks.

· Strong commercial acumen with analytical skills.

· Trade Finance and banking experience preferred.

· Should be hands on with MS Office - Excel & Word, Adobe PDF

· Knowledge of Month end closing process.

Technical Delivery Manager (TDM) for Data Governance initiatives, you will be responsible for overseeing and ensuring the successful implementations. The role involves coordinating with cross-functional teams, understanding business requirements, and ensuring the alignment of technical solutions with data governance objectives. Key responsibilities for this role are:

Project Leadership: Lead planning, execution, and delivery of Business Glossary, Metadata management and Data lineage solution, ensuring alignment with organizational goals and objectives.

Requirements Analysis: Collaborate with business stakeholders to gather and analyse requirements, translating them into actionable project plans.

Tool Selection and Implementation: Oversee selection and implementation of metadata management tool, ensuring it meet the organization's needs and integrate effectively with existing systems. Conduct POCs involving new data technologies. Prioritize implementation scope for incremental coverage; Independently install, customise and integrate software packages and programs. Maintain and recommend software improvements to ensure a platform centric management of software applications

Lifecycle Management: Manage full lifecycle of metadata management and data lineage initiatives, from conception and design to implementation, maintenance, and optimization of end to end data lineage extraction; provide remediation for broken data lineage across multiple technologies, products and platforms. Review & deliver documents such as solution design, program specifications for target solutions

Cross-Functional Collaboration: Work closely with cross-functional teams, including data stewards, IT professionals, and business analysts, infrastructure & information security teams, to ensure a cohesive and integrated approach to metadata management and data lineage; Create frameworks, technical features which helps in establishing end to end data lineage for Critical Data Elements

Quality Assurance: Implement quality assurance processes to ensure the accuracy, consistency, performance & SLA monitoring and completeness of metadata and data lineage information in SIT, UAT and production environment

Vendor Management: Coordinate with vendors providing metadata management solutions, overseeing their contributions to the successful implementation of the projects.

Project Management & Risk Management: Plan, execute, and deliver metadata management and data lineage projects within scope, on time, and within budget. Identify and mitigate risks associated with metadata management and data lineage projects, ensuring compliance with industry standards and regulations.

Training and Documentation: Provide inputs for training programs and ensure documentation to enhance understanding and adoption of metadata management and data lineage best practices within the organization.

Performance Monitoring: Establish key performance indicators (KPIs) to monitor the performance of metadata management and data lineage initiatives, making adjustments as needed to meet objectives.

Stakeholder Communication: Maintain transparent and effective communication with stakeholders, providing regular updates on project progress, challenges, and resolutions. Convey technical concepts to non-technical stakeholders in simple ways.

Continuous Improvement: Drive continuous improvement initiatives, staying abreast of industry trends and emerging technologies to enhance Business Glossary, Metadata management and Data lineage capabilities within the organization.

Technical Skills

8+ years of experience in implementing data governance solutions with a strong background in deploying such solutions, encompassing both on-premise and cloud-based models.

Metadata Management Tools: Proficiency in using metadata management tools such as Informatica IDMC, IBM Watson Knowledge Catalog or equivalent tools (Collibra, Alation, Solidatus)

Data Lineage Tools: Experience with data lineage tools like Informatica IDMC, IBM Manta or similar solutions to establish and visualize end-to-end data flows. Identify and build both business and technical lineage, including strategies for fixing lineage breaks

Database Technologies: In-depth knowledge of various database technologies, including but not limited to Hadoop, Teradata, SAS, Oracle, Postgres, and Cassandra DB.

ETL/ELT Tools: Expertise in ETL/ELT tools like Informatica PowerCenter, SSIS, and other data integration platforms to understand and document transformation logic.

Scripting and Programming: Proficient in scripting languages (e.g., Bteq scripts, Spart ETL) and programming languages to support metadata extraction and manipulation.

Cloud Platforms: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their services relevant to metadata management and data governance. Strong background in addressing security considerations for cloud-based implementations is crucial, demonstrating the ability to design and implement secure solutions in alignment with industry standards.

On-Premise Container Solutions: Expertise with Red Hat Open Container Platform; showcasing proficiency in overcoming complexities related to deploying, managing, and optimizing applications in this environment. Integrate various components seamlessly and ensure a cohesive and efficient operation within the OpenShift cluster

Visualization Tools: Experience with data visualization tools such as Qlik, Microsoft Power BI, Tableau to create intuitive representations of metadata and data lineage.

Knowledge in Data modelling, working with calculations, leveraging the Set Analysis Experience in Implementing RBAC policies for various user groups such as Data Owners, stewards, consumers/stakeholders etc within the metadata management tool

· Implementation of out-of-the-box as well as custom workflows, user personas, custom reports / dashboards within the metadata management tool

Functional Skills

Business Glossary Management: Strong understanding of business glossary concepts and the ability to work with business stakeholders to define and manage business terms and their relationships.

Data Governance Frameworks: Knowledge of data governance frameworks and best practices, including BCBS239, and the ability to implement governance policies for metadata and data lineage.

Regulatory Compliance: Understanding of regulatory requirements related to data management, ensuring compliance in metadata and data lineage implementations.

Should have worked in large scale data warehouse & on-premise Power BI, Qlik based visualisation

Other Critical Skills

Strong analytical and problem-solving skills to address challenges related to metadata quality, data lineage accuracy, and overall data governance effectiveness

Fast Learner, enjoy analytical and data modelling work and proactive in providing solutions

Good interpersonal and communication skills with attention to details

Be forward looking and agile to adapt to changing bank’s needs and dynamic working environment

Identify ideas to improve system performance and impact availability

Embrace tackling and resolving complex technical design issues

Possess strong problem solving and decision-making skills while exercising good judgment

Ability to work on multiple projects at a time

ABOUT THIS ROLE

As Product Manager, you will focus on one or more of our flagship media publications. You will move fast to refine clear scope and product requirements, question assumptions, identify issues where appropriate, and proactively identify and raise product risks. You will work to define and build critical experiences that will help us match customers with content they love. You will be a key player at the intersection of business and technology, supporting the growth of company through the successful creation and operation of our end consumer facing features. You will interact with external partners and internal users, as well as interface with groups across the organization. You will collaborate with the editorial teams, and internal Engineering and Business teams amongst others to enhance the reach, engagement and monetization of our products.

ABOUT YOU You have a thirst for continuous learning, commitment to action, an attitude that anything is possible, ability to execute cross functional projects and a relentless focus on the customer. You’re an accountable, hands on problem-solver with a positive attitude, letting nothing stand in the way. You leverage data to data to make decisions and actively engage crossfunctionally with engineering teams stakeholders to solve right for the customer. If you “love rolling your sleeves up and getting stuff done” and have a strong interest in content packaging and discovery, particularly in the media industry, this role is for you.

As a Product Manager, you will... ● Define and execute the roadmap with clearly articulated and well measured goals ● Identify, define and execute on projects that elevate the usability, novelty, and comprehensiveness of discovery pathways ● Drive understanding of how and where discovery initiatives can bolster content discovery and engagement ● Lead cross-functional collaboration with engineering, data science, UX, marketing, and other partner teams to create discovery experiences that are meaningful and delightful to consumers ● Collaborate across teams to optimize content classification, browsing, and conversion experiments and measure firmly understood hypotheses and business objectives ● Plan and prioritize the backlog for development teams to ensure maximum value in deliverables ● Interpret insights and business needs and transform into detailed product requirements documents and user stories for engineering teams to execute

BASIC QUALIFICATIONS

● Bachelor's degree in a technical, analytical or related field ● 7+ years of total experience preferably in consumer product management in complex organisations ● Strong communication skills - Can provide information to technical and non-technical stakeholders alike and guide them to confidently informed decisions ● Strong execution skills to create high standard product specifications, product success metrics and drive product delivery through multiple teams ● Experience in data driven hypothesis testing and experimentation ● Experience working with design teams to improve the user experience for customer facing products/features ● Strong team player and earns trust of engineers and designers as an authority on customer needs ADDITIONAL QUALIFICATIONS ● Background in technical role is a plus

Requirements

Additional Information:

This is a non technical role.

Focuses on Product Execution and Customer Insights i.e. product specifications, execution & delivery; and able to work closely with Technical Engineers and Designers.

By 'Products' we are referring to e.g. Straits Times, ZaoBao, Business Times etc. Currently each has a dedicated agile team to look after/support them, and how to grow/enhance them. The Product Manager is a part of this team.

With reference to the diagram below, the required skills and responsibility fall within the 4 aspects: Primarily manages the Product Execution and Customer Insight aspects.

• Develop, manage and sustain high-performance of Construction Team in Design & build / A&A Projects..
• Provide cause-driven leadership with focus on quality with metric driven outcomes to support the overall strategic and business plan o the company.
• Reach out externally to plan for buisness development and ensure operational growth.
• Build strong network in the construction and engineering industry
• Biweekly, monthly and quarterly reporting for project update and reporting to the leader of Singapore Branch and to Japan Head Office.
• Effectiveness in achieving the desired targets in the specified time and doing the task correctly, timely and at minimum possible cost.
• Ensure on-time delivery of projects.
• Provide leadership and managerial guidance to all M&E Engineers.
• Provide guidance and coach QS team in tender bidding and proposals for M&E Engineering projects.
• Overseeing the daily operation activities of the team of engineers and the yearly capital budget to ensure efficiency in business operations.
• Daily communication with Japan counterparts and other overseas branches.

Requirements:

• Minimum a Degree in Engineering.
• At least 10 – 15 years’ of in-depth technical knowlege and capabilities.
• Proven track record in handling M&E projects in a Japanese Construction Company.
• Ability to read and speak Japanese is a pre-requisite.
• Strong written and verbal communication skills in both English and Japanese.
• Resourceful, creative, pro-active, negotiation, good management and problem-solving skills is an added advantage.
• Understanding of Japanese culture is preferred.
• Ability to lead a team of staff and business partners of multinational background and culture.

Job Description

• Develop and grow business relationships with new and existing clients

• Set target and grow local, regional sales

• Develop and target new projects

• High basic salary + High sales commission

• Excellent Career Advancement

• AWS, Bonus, Travel

Requirements

• 1-2 year working experience in any of the following high industry: Lighting, AV, CCTV, Building Automation

• Good rapport with Contractors, Distributors, Consultants

• Strong Customer service focused

• Self-motivated, goals driven and able to work independently

• Basic Electrical and Sensors knowledge

Job Description

The Project Manager will be supporting Director with work across the Asia Clean Energy Summit, Asia Carbon Summit, digital and regional events with responsibility to deliver all aspects of conference across the programme lifecycle.

• The manager will be responsible for achieving sales targets and creating and maintaining relationships within the industry.
• Ensuring in coordination of successful execution of projects assigned within time limits.
• Oversee project execution and monitoring of project budget along with other administration required.
• Liaise and coordinate with related parties on project progression.
• In-depth industry research and development to outline a commercially successful conference programme.
• Development and management of new and existing relationships with relevant market stakeholders
• Researching and providing strategic and market information to marketing and sales functions in terms of sector and geographic markets including value propositions, competitive events analysis and market mapping information
• Speaker identification and acquisition of both technical and strategic (including c-suite) industry influencers and business leaders.
• Conducting in-depth telephone, face to face and desktop research with potential attendees, speakers and sponsors in the target market to develop commercially viable agendas and relevant formats to drive participant ROI.
• Continued speaker engagement to ensure successful onsite delivery.
• Perform any other ad hoc duties as assigned.

Job specifications

• Strong command of spoken & written English required.
• Organised with effective time management skills.
• Ability to build productive business relationships.
• Able to multi-task and provide good standard of support in a fast-paced environment with minimal supervision.
• Basic understanding of sustainability sector will be an advantage.
• Conflict resolution skills
• MS Office proficiency
• Ability to write commercially attractive and industry accurate copy for conference agendas, newsletter articles, team briefings and marketing sales collaterals for our communities to promote sessions and attract an audience of paying delegates.
• Passionate, dedicated, and knowledgeable about developing smart, profitable, and industry-leading conferences.
• Resilient, with a strong desire to succeed.

1.Developing and implementing HR strategies and initiatives aligned with the overall business strategy.

2.Bridging management and employee relations by addressing demands, grievances or other issues

3.Managing the recruitment and selection process.

4.Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.

• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Communicating with candidates
• Overseeing the interview process
• Extending job offers and sending out rejection letters
• Onboarding new hires
• working time 8 to 7

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Highlights

• Basic + Commissions + Incentives up to $6K
• Career Progression Opportunities
• Attractive Staff Benefit & Work Life Balance

Workplace at Downtown Line:

Rochor MRT, Jalan Besar MRT, Chinatown MRT

Working Days & Hours (5.5 days work week)

• Monday to Friday 10:30am - 7:30pm
• Sat or Sun 10:30am - 4pm
• 1.5 rest day(s) per week will be based on schedule

Job Description

• Test-Qualified Manager shall be deemed managing an approved place of business.
• Conduct training such as ensuring the staff are given adequate training on laws relating to the moneylending industry.
• Managing Daily operations of the the outlet.
• Such duties include review of loan document and moneylending procedures to ensure all relevant moneylending laws are compiled with.
• To handle all the enquiries from the relevant authorities such as Minlaw
• To keep up to date all the internal procedures and policies.
• To oversee the sales and profitability and report to the higher management.
• To ensure the team hit the KPI set by the management.
• To ensure submission of quarterly submission, half yearly submission and submission of license renewal.
• Maintain and enhance the retail outlet.
• Conduct due-diligence and approval for customer loan.
• Strategic planning for marketing to increase the sales.

Employee Benefits:

• Medical Reimbursement
• Dental Care
• Vision Care
• Birthday Treat
• 16 days of Annual Leave

Interdepartmental Support

• Support the Accounts and Admin team with invoicing and report administration
• Assist the Sales team with marketing materials, correction of sales documents (such as quotations), and coordination with other departments.
• Provide the Quality team and customers with tracking data of established objectives.
• Any other inter-departmental support as reasonably required.

Requirements

• Minimum Diploma, or equivalent.
• 1-year experience in any operations roles. Fresh graduates may be considered with a lower starting pay.
• Good command in written and oral English is a must
• Flexible and agile mindset, self-motivated and display drive for seeking excellence and continuously improve.
• High level of integrity and able to work independently
• Team player with effective communication skills: able to work with people from different backgrounds/ nationalities
• Competent with general computer applications and comfortable with tackling new software.
• Good time-management skills: Demonstrates the understanding of deadlines and has a sense of urgency to complete according to schedule.

Job Responsibilities

• Oversee the day-to-day management of the company sales booking site, ensuring content accuracy, functionality, and optimal user experience.
• Collaborate with the marketing team to update website content, including product information and promotions.
• Manage the e-commerce platform, ensuring smooth transactions, order fulfilment, and customer satisfaction.
• Collaborate with sales team to implement online sales strategies and promotions.
• Provide administrative support, maintaining customer databases and generating reports.
• Utilize web analytics tools to track website traffic, user behaviour and conversation rates.
• Analyzing data to determine what content should be added to the website to increase traffic or improve conversion rates.
• Generate regular reports on web performance, e-commerce sales, and key performance indicators (KPI).
• Performs other related duties as assigned.

Job Requirement

• Diploma in Business Administration, Marketing or related field.
• At least three years of related experience highly preferred.
• Proven experience in web administration and e-commerce management.
• Strong understanding of online sales strategies and customer management.
• Proficient in web analytics tools (Google Analytics, etc) and content management system (CMS).
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Familiarity in SEO nest practices and digital marketing concepts.

We are Looking For highly motivated and experienced Beautician Cum consultant

Who is Passionate about prroviding facial and skin care product advice to our customer

Role and Resposibilities

Providing our clients with professional advice and skincare product and Treatments

Provide facial massage and treatments to clients

Perform treatments such as eye brow emproidery, eyelash extensions, eyeliner embroidery etc

Perform after sales service

Ensure the personal sales targets are met

Establish good relationships with clients to ensure customer retension

Maintain workplace cleanliness and personal Hygine

Able to speak Tamil & english

Requirments

Candidates must posses at least GCE O levels and above or professional certificates in the beauty fiels

Must have at least 4 years experience in the beauty industry

Should have good communication skills

Proven ability to build and managedbrelationships with clients

must be independent and have the ability to wokrk under pressure during busy period

Must be well-groomed

Require to work on weekends

Basic salary depending on Qualifications and cexperience

JOB DESCRIPTION

Ensuring company policies are followed.

Optimizing profits by controlling costs.

Hiring, training and developing new employees.

Resolving customer issues to their overall satisfaction.

Maintaining an overall management style that follows company best practices.

Providing leadership and direction to all employees.

Ensuring product quality and availability.

Preparing and presenting employee reviews.

Working closely with the store manager to lead staff.

Overseeing retail inventory.

Assisting customers whenever necessary.

Organizing employee schedule.

Ensuring that health, safety, and security rules are followed.

Taking disciplinary action when necessary.

Ensuring a consistent standard of customer service.

Motivating employees and ensuring a focus on the mission.

Completing tasks assigned by the general manager accurately and efficiently.

Supporting Maintaining merchandise and a visual plan.

Maintaining stores to standards, including stocking and cleaning.

management as needed.

As an Business Development Manager, you will:

• Manage medium to high-value accounts
• Nurture strong relationships with key stakeholders
• Identify the market objectives, aims and ambitions of your client
• Identify new business opportunities
• Collaborate with various departments and cross-functional teams to achieve the overall goals
• Be on-site during events as a point of contact for exhibitors and sponsors
• Stay updated on industry trends of assigned portfolio

As an Business Development Manager, you will need:

• Hunter mindset
• Min. 2 years experience in exhibition and sponsorship sales experience within MICE industry
• Proven experience in consultative selling and objection handling
• Proven experience in negotiating and acquiring new business

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

Your day to day

Under the general direction of the Hotel Manager, oversee the activities of the Room Division to ensure the achievement of established quality, guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.

Financial Returns

· Oversees their implementation

· Ensures training needs analysis of Rooms Division is carried out and training programs are designed and implemented to meet needs

· Conducts probation and formal performance appraisal in line with company guidelines

· Maintains up to date staff records and approves leave requests etc. Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance

· Regularly communicates with staff and maintains good relations

Guest Experience

· Build and maintain positive relationships with all customers and guests in order to exceed their needs

· Take action to address these needs in order to exceed their expectations

· Create a positive hotel image in every interaction with internal and external customers

· Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes

· Ensure all front office staff provides guests with prompt service, professional attention, and personal recognition

· Ensure guests are greeted upon arrival and make time to interact effectively with guests.

· Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.

· Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

· Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals

· Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs

People

· Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.

· Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance

· Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations.

· Ensure staffs have the tools, training, and equipment to carry out job duties

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies

Responsible Business

· Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met

· Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

· Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts Perform other duties as assigned

· May also serve as manager on duty

· Recognize and develop the potential of yourself and your direct reports

· Use strengths of others to build organization capability for the future and recognize the advantage diversity brings Identify and develop talented individuals

· Understand and consider the global nature of the business

· Work effectively with colleagues from different viewpoints, cultures, and countries

· Supervises the overall activities of Front Office and Housekeeping operations

· Monitors the personnel of these operations to ensure guests receive prompt, cordial attention, and personal recognition

· Coordinates exchange of pertinent information between departments within the Division and directs exchange of information with other departments, notably, Engineering and Security

· Consults with Department Heads and General Manager on an ongoing basis to improve business conduct Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

· Schedules and regularly conducts routine inspections of areas under control

· Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all front office employees

· Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

· Promotes Inter-hotel sales and in-house facilities

· Monitors and controls the inventories for operating equipment and supplies

· Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them

· Monitors and controls the Front Office department operation in the areas of revenue expenditure, profitable and performance against budget

Accountability

This is the top room’s division job in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of Front Office and Housekeeping employees.

• Provide support and assist the Operations Director in operation-related administrative tasks
• In charge of the Sales performances and Operation Team service standards of all centres.
• To lead and manage Centre Managers, Centre Asst Managers, and Client Service Officers (CSOs) to achieve the sales target set for their respective outlet. This includes guiding the Centre Managers and Asst Managers in running their teams at the centre to provide professional and quality service to our customers.
• To lead by example as a leader, living and spreading the Organisation Values, Ethos and Competencies championed by the company.
• Recruiting, training, and grooming of Centre Managers, Asst Managers, and CSOs.
• Managing the performance of those under your charge effectively and efficiently
• Devising strategies and tactics for Centre Managers, Asst Managers, and the CSO teams that they manage; for the explicit purpose to increase sales and positive branding of our centres.
• Ensuring that all customer complaints and feedback are handled professionally.
• Monitoring results the plans and revise strategies and methods accordingly.
• Regular reporting of all the branches’ sales performance.
• Any other tasks, administrative duties or ad-hoc projects as assigned by Operations Director.
• Must have at least a degree qualified.
• Work in the tuition or enrichment industry in Singapore for 3 years minimally.
• At least 2 years’ experience in a hands-on, leadership position in a tuition or enrichment company is preferably.
• Management of multiple outlets with a proven track record preferred.

-To ensure the toolbox meeting is conducted for his direct workers and subcontractors and attend all toolbox

meetings early morning and Liaise with the client.

-Manage and lead the operations team.

-To monitor and control the progress of work. Oversight of all operations in the company, reporting directly to the

management making critical decisions relating to the ground management of operational assignments and

manpower deployment matters.

-Ensure all authority-related requirements are followed during the execution of work and liaise with

authorities if required.

-Manage the project scope and changes and escalate the issues

where necessary.

-To provide quality assurance to ensure all the works under his responsibility are executed in accordance with proper & established work standard procedure.

-Conduct management and project-related training for the team members, whenever required.

Monitor sub-con works and attends meetings to ensure the execution of work is smooth.

-Render support to the project manager to liaise and coordinate with other Contractors to ensure the

smooth execution of works under his -responsibility.

Be able to go to the dormitory daily and liaise with the workers and solve issues where required.

Able to work odd hours as and when required.

Any other ad-hoc duties.

Requirements:

-Bachelor's Engineering Degree or Equivalent.

-Excellent communication, leadership,presentation, and negotiation skills.

-A strong work ethic, willingness to work with a close management team, and ability to multitask and problem

solve and master new concepts within a short period of time. Able to move around and work as a front liner

when necessary.

-Must be pro cient in Microsoft Office.

-Experience in Project Tendering

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

• Able to liaise with Mandarin, Vietnamese, Myanmar speaking associates
• Must have a least 1 year of experience in F&B outlet, like food court, coffee shop and restaurant
• Able to work long hours, weekend and public holiday
• Assisting operation manager in daily operation, like roster planning, ordering of stock from supplier

Job Description

• Comply with company's policies and procedures relating to all outlet activities
• Perform mise-end place
• Provide supervisor customer service that is fast, super friendly and customized to the needs of each customer
• provide efficient, accurate preparation and sale of products for prompt customer service delivery in accordance to established SOP like taking customer order - clearing tables - require making coffee - perform cashiering at times - does mopping and cleaning of dining areas and dishwashing - any other duties which may be assigned from time to time.

• A Customer Service Manager, or Customer Support Manager, is responsible for overseeing the daily operations of the customer service department. Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department’s progress and coordinating with upper management to find ways to enhance their customer service objectives among their employees.
• Supervising the daily operations of the customer service department
• Creating a reliable customer loyalty program
• Setting customer service goals for team members and helping them reach those goals
• Interacting with customers and handling customer queries and complaints in a timely manner
• Maintaining relationships with profitable customers
• Making weekly and monthly reports and surveys
• Staying current on the latest industry trends and techniques

About Zenyum

Zenyum is one of Asia’s largest consumer brands in the making. We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.

We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.

We are backed by some of the world’s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to create a place that you will want to show up for every single morning, and create products that make you smile more.

Join us in our mission to spread smiles across Asia!

In just 3 years, Zenyum has grown into a 200+ strong team, across 7 markets delivering better smiles and re-shaping an entire category: Smile Cosmetics. But this is just the beginning. We are looking for a Global CRM Manager to partner with the VP Growth to build one of Asia’s fastest-growing and most loved beauty brands.

Do you enjoy working within an entrepreneurial environment, having the personal freedom to act, and being part of an ambitious, fun, and energetic team, running at full speed to create Asia's most loved Smile Cosmetics brand?

If the answer is YES, let's chat about spreading smiles across Asia.

Fuelling growth through insights and analytics.

You use numbers to generate repeatable, scalable processes that are steered with ambitious perfection in a data-driven environment. While your background is analytical, you are curious about broadening your horizon and work together with our Creative and Brand leadership to build one of Asia's most powerful consumer brands. You will lead all the lifecycle marketing campaigns including email, App push, WhatsApp Business API, and LINE messaging API, and track all important campaign metrics (open rate, click-through rate, conversion rate, etc) to optimize marketing efficiency. You will gain numerous opportunities to conceptualize and spearhead new CRM initiatives and will serve as an internal consultant that ensures best practices across all markets

Championing growth initiatives across the organization.

Elevate the level of CRM ambition across all markets. Openly collaborate and push the science of CRM excellence to inform and improve our impact and efficiency across all markets. You listen to the different POVs in the room but there's a strong number-backed rationale behind every recommendation you make.

Don’t just talk, Do.

You have a full team you will collaborate within each market. However, in time of need, you have no issue with doing the work yourself. You are never too senior to not do the work or clean up after yourself.

Presenting and pitching persuasively.

You share your decisions and push for what you think is right for the business objectives, using logic and numbers (rather than opinion or emotion) to make your case. You’ve worked in large organizations before and can deftly manage stakeholders at all levels of an organization. You do this all with a collaborative spirit.

Would be great if you have:

• 4+ years of marketing experience
• 1 - 2 years of hands of CRM marketing experience (Experience with Braze and Segment is highly preferred)
• Cross-functional collaboration skills as you will need to work with multiple teams on different projects, e.g. product, sales, local marketing
• Strong analytical skills

You are a Rockstar if you have the following:

• Experience in the eCommerce industry
• Fluent in another Asian language, Mandarin, Thai, Vietnamese or Bahasa
• Proficient in Salesforce Sales Cloud, Einstein Prediction and Braze
• Experience in using WhatsApp Business API and LINE messaging API for lifecycle campaigns
• Startup experience

Your Benefits upon joining the Zenyum team

• Join the Team of one of the most ambitious and fastest-growing startups in Southeast Asia - funded by Sequoia and L Catterton
• Learn from an experienced team (Entrepreneurs, Google, BCG, McK, Lazada) on how to build a startup with rocket speed and directly work together with the management team
• Work with a diverse and talented team across 7 markets, ready to take on one of the fastest-growing and most innovative sectors in healthcare
• Fast growth and promotion prospects, with attractive employment packages (employee benefits and competitive salary)