About the Company:

Tencent is a leading global technology and entertainment company focused on connecting people and developing innovative products and services. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent’s communication and social services connect more than one billion people around the world. Tencent also connects and engages people through entertainment. Tencent develops and publishes some of the world's most popular video games and operates one of the leading music entertainment and TV/film streaming platforms.

Tencent has been recognized as one of the World’s Best Employers (Forbes, 2023), World’s Best Companies (Time, 2023) and World’s Most Admired Companies (Fortune, 2022). The company’s commitment to corporate responsibility and sustainability is recognized by numerous lists, ratings and engagements, including the Dow Jones Sustainability World Index, Sustainalytics ESG Risk Rating, and the United Nations Global Compact(UNGC).

About the Role:

As a Trust & Safety Manager, you will be tasked with working collaboratively and cross-functionally with other team members and colleagues dedicated to maintaining a safe and respectful online environment for our users. We are looking for the right candidate with the experience, passion, and creativity to identify opportunities to promote trust and ensure the highest-level of user safety in our products and platforms, including for our video game offerings.

Job Responsibilities:

• Participate and contribute to the ongoing development and enhancement of Trust & Safety policies and workflows, including issue discovery, strategy formulation, and effective risk management measures.
• Employ a data-driven approach to analyze key operational metrics and identify platform and market-based trends with solutions that address such risks.
• Foster close collaboration with cross-functional partners, internal and external stakeholders, and senior leadership to continually improve procedures and policies based on emerging trends and challenges, and to ensure compliance with all laws, policies and processes.
• Participate in team meetings, training sessions, and workshops to enhance skills and knowledge.

Qualifications and Requirements:

• Minimum of 3 to 5 years of industry experience, with at least 2 years of experience in either trust & safety, privacy, compliance, or similar functions;
• Experience working with international partners across different time zones and cultures, including working on legal or regulatory compliance obligations;
• Strong project management and communication skills, including the ability to communicate effectively with technical and non-technical audiences;
• Ability to execute quickly with limited guidance on complex, cross-functional projects with multiple working groups, building high-performance team dynamics;
• A driven, self-starter personality that thrives in a fast-paced environment to create positive outcome; and
• Strong preference for background in video gaming, online marketplaces, or social media.

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

Job Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria

• The applicant should have a minimum of 2 years of experience in the related field and at least 1 year in a team-leader position.
• The successful applicant must be available to work on both weekends, with two weekdays off days.
• We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
• Strong verbal and written communication skills are essential for effective collaboration and leadership.
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Perks & Packages

• Work Incentives of up to $1,400* per month
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

Introduction of the Role

The primary mission for the Assistant Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Centre Manager, the Assistant Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

The Assistant Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Assistant Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.

Job Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria

• The applicant should have a minimum of 2 years of experience in the related field and at least 1 year in a team-leader position.
• The successful applicant must be available to work on both weekends, with two weekdays off days.
• We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
• Strong verbal and written communication skills are essential for effective collaboration and leadership.
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Perks & Packages

• Work Incentives of up to $1,400* per month
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Job Responsibilities

• Assist in recruitment process such as job posting, short listing and scheduling of

suitable candidates for interview.

• Onboarding and Offboarding for Employee.

• Coordinate and administer training & development programs including

submitting of claims/training grants to various government agencies.

• Assist in Payroll Processing.

• Work Pass Application, Renewal and Cancellation.

• Booking of air tickets

• Handles matters related to general worker such as dormitory arrangement,

update residential address via MOM OFWAS system, CSOC, Coretrade, levy

waiver, medical checkup for new hire and monthly renewal workers.

• Matters related to MYE application.

• Other ad-hoc duties as assigned by the Management.

Job Requirements

• Min 1 year experience in Human Resources Management,training will be

provided.

• Required language(s): English, Chinese (in order to liaise with Chinese speaking

employee).

• Proficient in Microsoft Words and Excel.

Working hours : 9am to 6pm 5 days week

Cozy envirnoment, attractive medical benefits

No age limit, all are welcome

The Business Development & Operations Manager will be responsible for driving business growth through strategic partnerships and new client acquisition, while simultaneously ensuring operational excellence. This role requires a combination of sales and business acumen with a good understanding of logistics operations, process optimization, and logistics software solution.

The ideal candidate will be a results-driven, self-starter with experience in both business development and operations management within the software and transport logistics sectors.

Key Responsibilities:

Business Development:

• New Business Acquisition: Identify and pursue new business opportunities in logistics software solutions, and automation.
• Client Relationship Management: Build and maintain long-term relationships with key clients, logistics providers, and other stakeholders to ensure customer satisfaction, retention, and upsell opportunities.
• Lead Generation & Networking: Generate leads through industry networking, conferences, and partnerships, targeting large enterprises and logistics companies in need of software-driven solutions.
• Market Research & Strategy: Conduct thorough market analysis to identify new trends, competitive intelligence, and emerging opportunities within the logistics software markets.
• Sales Presentations & Proposals: Lead the development of compelling sales proposals and presentations, tailored to customer needs, demonstrating the value of our software.

Operations Management:

• Supply Chain Coordination: Work with logistics teams to ensure the efficient movement of goods across the supply chain, from warehousing and inventory management to transportation and delivery.
• Vendor & Partner Management: Oversee relationships with third-party vendors, logistics partners, and service providers, ensuring compliance with service level agreements (SLAs) and operational goals.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Computer Science, or a related field.
• Experience: 3-5 years of experience in business development and/or operations management, preferably within the software, transport logistics, or supply chain sectors.
• Attributes, Skills & Competencies:
  • Proven experience in driving business growth and acquiring new clients within the software industries
  • Good knowledge of logistics operations, supply chain management, and technology solutions in the transport industry
  • Strong understanding of software solutions related to logistics, including fleet management, route optimization, and warehouse management systems
  • Excellent communication and negotiation skills, both written and verbal
  • Strong leadership skills, with the ability to motivate teams and build effective partnerships across departments
  • Proactive, self-driven, and goal-oriented with the ability to thrive in a fast-paced, results-focused environment
  • Strong problem-solving abilities and critical thinking skills
  • Collaborative, with a hands-on approach to both business development and operational management

Job Description

The main objective of the department is to assist the CRO’s Office in the management of MC Branch offices and subsidiaries in the Asia-Oceania region, of its related activities and support our senior executives in our head office in Tokyo on the aspect of internal legal services.

In doing so, you will collaborate deeply with our colleagues in our head office in Tokyo, as well as our branch offices and subsidiaries in the Asia-Oceania region. Building and developing networks with the local counterparts and government authorities where necessary. You are expected to support by providing sound legal advice for branch offices and subsidiaries in Asia-Oceania region, in addition to the management of corporate compliance. The roles include but not limited to the followings:

• To review, comment on, modify and/or draft contracts and/or agreements which includes, but not limited to, NDAs, service agreements, consultant agreements, sale and purchase agreements, lease agreements, employment contracts, secondment agreements, charterparties, ISDA Master Agreements and their Schedules and Confirmations, amendment agreements, and/or parent company guarantees.
• To conduct legal research and give legal advice to Mitsubishi Corporation and its group companies in Asia (our office covers 13 south-east and south-west Asian countries) which includes advice on companies law, commercial law, labor law, insolvency law, competition law, anti-bribery law, law on export controls and personal data protection law.
• To handle claims and/or legal disputes.
• To conduct internal investigations on compliance related matters and write reports in Japanese to headquarters of Mitsubishi Corporation in Tokyo (“Tokyo HQ”).
• To conduct seminars on legal, compliance, general administration and/or sustainability & CSR related topics (in English and/or Japanese).
• To keep updated as to important legal, compliance and/or sustainability & CSR related information including changes in important laws and regulations in Asia.
• To share legal and/or compliance related information with Tokyo HQ and/or Mitsubishi Corporation’s group companies in Asia.
• To draft or review internal rules of Mitsubishi Corporation’s group companies in Asia-Oceania region.
• To implement any compliance related program.
• To collect law firms’ information and keeping good relationship with law firms in Asia-Oceania region.
• To closely co-work with Tokyo HQ in connection with legal, compliance, general administration, public relations and/or sustainability & CSR related matters.
• Any other legal, compliance, general administration, public relations and/or sustainability & CSR related matters assigned by Department Head of Regional Legal & General Affairs Department.

Job Requirements

• Minimum Bachelor’s Degree in Legal Studies or equivalent
• Basic knowledge on companies law, commercial law, labor law, insolvency law, competition law and anti-bribery law under English and/or US laws
• High proficiency in English language and Japanese language (JLPT Level N1 or ability to speak, read and write at business level) to communicate effectively through phone calls, emails and/or meetings with the head offices in Tokyo, as well as both local and expatriate staff in the branch offices and subsidiary companies
• Skills to create and present materials both in Japanese and English to communicate effectively with counterparties
• More than 2-year experience in abovementioned requirements

Responsibilities:

• Oversee and direct construction projects for piling works and structural steelwork
• Manage multiple projects simultaneously and attend site meetings
• Collaborate with architects, engineers, and other construction specialists
• Review the project in-depth to schedule deliverables and estimate costs
• Comply with legal requirements, building and safety codes, and other regulations
• Adhere to Company Safety Standards
• Coordinate and direct construction workers and subcontractors
• Meet contractual conditions of performance
• Review the work progress daily.
• Plan to prevent problems and resolve any emerging ones
• Obtain permits and licenses
• Analyse, manage, and mitigate risks
• Any other ad-hoc projects and duties as required by the management.

Requirements and skills

• Minimum 5 Years of experience in Construction Industry (Piling Works and/or Structural Steelwork)
• Understanding all facets of the construction process
• Leadership and human resources management skills
• Excellent time and project management skills
• Possess Singapore Class 3 Licence

Work Location: Ang Mo Kio

You will be responsible for monitoring and managing the delivery of Managed Security Services, establishing close engagement with key stakeholders.

Job Responsibilities:

• Build and maintain a trust, in partnership with cross functional teams to provide Managed Security Services.
• Contribute to service improvement reviews with internal teams and recommend service improvement plans.
• Work with Project Managers when required and assist the customer in facilitating the co ordination of any work required (upgrades, replacements and fixes).
• Act as a point of contact for service escalations by the clients.
• Act as the interface for escalations between the Client and SOC and other cross functional teams to resolve issues and attend any escalation meetings, if required.
• Ensure that Managed Security Services personnel are available to support the agreed action plan for the duration of the escalation.
• Documenting, supporting and improving operational processes related to the SOC Client Service Management and Service Delivery.
• Interpretation of security incidents to actionable items and make recommendations to customers.

Requirements:

• Minimum 2 years of experience in customer success roles or experience in a cybersecurity operation center.
• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
• Familiar with Kill Chain methodology, MITRE Attack, NIST Cybersecurity Framework, ISO 27001 etc.
• Experience in handing customer queries , customer satisfaction, retentions and engagement.

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Overview of job:

Communication Managers are responsible for analysing data, thinking creatively, and dreaming up innovative strategies to ensure marketing campaigns reach the right target audience in the most effective way possible; and leading his/her team to manage the portfolio of advertisers.

Responsibilities of the role:

• Provide strategic planning & insights, managing all aspects of campaigns and day-to-day requirements of accounts
• Be responsible for the overall planning & implementation from briefing through reporting
• Develop and build strong working relationships with internal teams
• Responsible for mentoring, training, and team building
• Manage vendor relationships
• Work with the Business Director in creating media plans, strategically and efficiently
• Work with the Business Director in setting overall direction for program planning and negotiating strategies
• Initiate creative and business-building ideas
• Oversee plan negotiations and media team activities
• Maintain status reports to ensure efficient workflow in order to meet deadlines and write reports of key meetings
• Lead internal meetings with other departments and call on agency resources to strengthen ideas
• Build a comprehensive media knowledge base and synthesizes the information into ideas
• Staff supervision, training, and development as well as serving as a positive role model with a hard work ethic and vigorously reviewing all work to ensure high quality standard
• Writing and presenting presentations
• Keep consistent track of campaign performance and target (monthly) across all channels, flagging needs for intervention
• Use understanding of campaign and marketplace to contribute ideas for campaign experiments and also prioritise experiments contributed by other team members
• Use understanding of campaign performance to contribute content to campaign wrap-up presentations
• Manage accurate forecasts, media plans, and all key media planning documentation
• Participate and/or lead in business development and pitches

What you will need:

• At least 5-7 years’ experience in media or digital media and brand planning, advertising, marketing, with at least 1 year experience in people/team management
• Proven track record on the execution and development of media and digital strategies for clients
• Working knowledge and effective vocabulary across search, social, display, video, branding campaigns and programmatic media buying
• Ability to provide and meet forecasts of expected return of media investment
• Strong leadership and Strategic Thinker
• Ability to work independently and collaborate in a team environment
• Detail oriented and responsive, deadline-driven with strong reasoning skills
• Proven problem solving skills and ability to think outside of the box
• Strong organizational skills with a keen ability to prioritize and multitask
• Excellent written and verbal communication and presentation skills.
• Ability to work successfully with teams, handling multiple projects and meeting tight deadlines under pressure
• Strong negotiating skills and excellent attention to detail
• Strong relationship building skills which include maintaining positive client relationships
• Strong analytical abilities and quantitative skills, including math proficiency
• Ability to effectively utilise media research and reporting resources
• Experience with Media Research, Planning & Platform Tools (Nielsen, GWI, GA/AA, Google, Meta)
• Technical proficiency, particularly with media systems and MS Excel, Word and PowerPoint

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Software Development Manager.

As a Software Development Manager, you will be leading teams and supporting projects deploying ServiceNow based solutions for CloudGo clients globally.

As part of the broader project team, responsibilities will include liaising directly with clients to identify and document their requirements and the configuration and development of software to meet those requirements.

The Software Development Manager is also responsible for delivering outcomes for our clients. You will be conducting needs assessments, configuring applications, integrating third-party apps, building, and maintaining relationships, training and ongoing client support and follow-up. You are technically very strong and can work with customers to ensure their business requirements are solved not only through technology but also through people and process solutions.

Besides this, you will also be providing leadership focus for both your team and for the clients that you are supporting.

We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.

Other companies give you a job. We give you opportunity.

CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

· Investigate, document, and analyse key client organisational processes

· Work collaboratively with the project management team to determine required resources and create realistic timelines

· Maintain an effective client follow-up system to ensure that clients are contacted regarding project progress and overall satisfaction

· Coordinate and execute client training

· Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders

· Perform and organise ongoing support for customers such as report building, data quality, new integrations, etc

· Contribute to the development of a strategic vision for product development and enhancement

· Design and architecture solutions in appropriate platforms

· Applying in-depth functional knowledge of ITIL and ServiceNow to customer needs and requirements

· Providing advice to customers regarding industry best practices and process methodology

· Conduct analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems across functional areas

· Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems

· Maintain high customer satisfaction through the delivery of high-quality, timely and thorough solutions to our clients

· Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification

· Manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team. Motivate team members and assesses their performance.

· Provides help to management, including hiring and training, and keeps control updated on team performance.

· Own a distinct aspect of project delivery

· Conduct training & workshops

Basic requirements

· 5-7 years of professional experience

· Expert ServiceNow knowledge

· Sound JavaScript knowledge

· Openness to travel

· Tertiary education preferred

Professional qualifications and education requirements

· Extensive work-experience in ServiceNow projects

· Integration project experience

· ServiceNow admin certification (CSA)

· ITSM Experience

· Excellent problem solving & communication skill

· Team lead & project management skill

· Embrace design thinking

Additional preferred skills

· ITIL Foundation Certified

· ServiceNow certified application developer (CAD)

· ServiceNow certified implementation specialist (CIS)

GENERAL MISSION

1. Promote the hotel accommodation (Corporate) and F&B event opportunities for the hotel.

2. To achieve optimal sales based on defined targets at the best possible conditions for the company and Ensure a well-organized and smooth running sales department

RESPONSIBILITIES AND MEANS

• The individual person will be responsible for their coordinating duties as well as administrative functions.
• Maintains and ensure the smooth running operation of all his/her accounts within the commercial section in consultation with the Director of Sales on all matters.
• The individual performs his/her duties within the teamwork defined by the group and hotel norms and by internal regulations as specified by the Director of Sales.
• Ensure all emails correspondence for the entire sales team (DOS + Sales Mgr.) are replied to within the same day; i.e. answer all sales emails during times of the sales team away on sales calls.
• Attend to all incoming sales telephone calls and action accordingly.
• Assist in the packing of materials when required, e.g. Hotel brochures, sales kits. Etc.
• Organize regular client visits in accordance to a predetermined plan.
• Organize and assist with Hotel Site Inspections and Entertainment when required.
• Prepares a tentative monthly schedule record all sales and other related activities for the preceding month.
• Assist in drawing up the marketing plan annually with the Director of Sales by providing market, clients and competitors intelligence.
• Assist the Director of Sales & Sales Manager in completing and submitting “M.I.S. Report” to Accor MIS office, relevant Corporate & Travel Agents production reports, analysis reports on a monthly, quarterly and Yearly basis
• Assist the Director of Sales in issuing Corporate Agreements and Travel Agents Contract Rates to be issued in a timely manner and approved by DOS and GM prior.
• Ensure that all feedback from guests are reviewed and investigated by Director of Sales & Sales Manager, then follow-up action taken.
• Provide reports / analysis for sales as requested by the Revenue Manager

Interested applicants are to send their resume to [email protected]

Sales Assistant Manager Responsibilities:

Continually meeting or exceeding sales quotas.

Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

Monitoring the performance of the sales team.

Ensuring that the store is clean and well-maintained at all times.

Building and maintaining good working relationships with customers.

Identifying opportunities and strategies to increase sales.

Regularly attending sales meetings and training sessions.

Ensuring that the store is adequately stocked with company products.

Performing all duties of the Sales Manager in cases of absence or emergency.

Updates managers by consolidating, analysing, and forwarding daily action summaries.

Assist with the sales process by maintaining a fully stocked store.

Recommend and display items that match customer needs.

Manage point-of-sale processes.

Maintain an up-to-date knowledge of product features and sales promotion

Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.

Update customer records in the company database as required

Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

Bachelor’s degree in marketing, communications, or related field is advantageous.

Proven experience in sales and customer service.

Proficient in all Microsoft Office applications.

The ability to work in a fast-paced environment.

Excellent problem-solving skills.

Strong management and leadership skills.

Effective communication skills.

Exceptional customer service skills.

The Ability to multitask and work under pressure.

Availability to work within opening hours (e.g. evenings, holidays, weekends).

The ability to work under pressure.

About our team
The world is growing at an unprecedented rate. As the population climbs, food demand will surge. With operations in grains and oilseeds in Australia, Canada, China, India, New Zealand, Singapore, UK and Ukraine, GrainCorp is an accomplished and diverse business partner operating at scale in a vital industry.

About the role
GrainCorp is currently seeking a Trade Execution Manager, based at either our Sydney or Singapore offices, you will oversee the end-to-end execution of international container contracts, ensuring seamless delivery from export to import while maintaining compliance with company policies and industry standards. The role will also entail:

• Lead and manage the international execution of container contracts
• Oversee trade compliance, risk management, and adherence to regulations, and payment instruments such as Letters of Credit
• Provide data-driven insights and manage reports with a focus on continuous improvement

About your experience
Candidates will have prior experience in trade execution for container operations. Candidates will also display:

• Knowledge Incoterms, and international trade standards
• Expertise in international operations, including compliance with country-specific regulations
• Exceptional planning, problem-solving, and communication skills, with a focus on negotiation and team leadership

In addition to providing proof of working rights and suitable professional referees, progressed candidates will be required to undertake a national police check, credit check, bankruptcy check.

Do you share our passion for contributing to the success of a diverse, international team?
At GrainCorp, we value and respect the different perspectives and experiences our people bring to work each day. We aim to increase the diversity of our workforce – leading to a range of different thinking, perspectives and ideas that create the innovation we need to drive better business results. We aim to have a work environment where everyone feels included and everyone can realise their full potential.

Testing & Commissioning Manager

1. Job Description:

· Developing testing & commissioning plans and procedures for SCADA systems

· Conducting site visits to ensure that SCADA systems are installed according to design specifications

· Conducting testing to ensure that the system is functioning safely and efficiently

· Identifying and resolving issues that may arise during the commissioning process.

· Lead and develop the respective ownership of all activities pertaining to commissioning which will involve partial oversight of project engineers and site supervisors as it pertains to commissioning scope.

· Review and acknowledge/approve on all project documents including design drawings, equipment submittal, specifications, quality control plan and understand project requirements pertaining to start-up and commissioning compliances

· Participate in the key design reviews such as P&ID, Equipment Layout, and HAZOP to ensure that the pre-commissioning and commissioning requirements are incorporated into the design of the facilities

· Schedule and execute all the required inspections and tests are being carried out in accordance with the approved plan and keep proper documentation.

· Liaise and coordinate with system provider, contractors and authorities, to establish the testing & commissioning schedule.

· Organize and lead the integrated test meetings with internal and external parties

· Development of Test & Commissioning Plans and Integrated Test Plans

· Ensuring that all systems and components are tested in accordance with project requirements

· Analyzing test results and identifying any issues or deficiencies

· Working closely with system provider / sub-contractor, design and construction teams to resolve any technical issues during testing and commissioning

· Preparing and maintaining comprehensive documentation, including test reports and commissioning records

· Ensuring compliance with safety regulations and quality standards during testing and commissioning activities

1. Job Requirement:

• Bachelor Degree in Electrical Engineering/Computer Engineering and minimum 3-5 years of relevant working experience in testing & commissioning of SCADA system and building services
• Knowledge and experience of the Rail / Infrastructure Industry
• Experience in developing and implementing testing and commissioning plan
• Extensive knowledge of industrial standards / guidance’s / good practice
• Strong knowledge of health, safety and environmental regulations
• Capable of reading electrical drawings, construction drawings and 3D BIM Modelling
• Good interpersonal, planning, analytical and problem-solving skill
• Able to work independently
• Knowledge in BIM / AutoCAD skills will be an advantage
• Good oral and written communication skills
• Good Microsoft office knowledge and skills

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for
- Current remuneration
- Expected remuneration
- Notice period

John Goh Meng Chye

EA License No : 06C4642
EA Reg No : R1102621

Job Title: Assistant Hotel Manager ($3000-$4000)

Job Location: Bugis

Job Purpose:

The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards of service, operational efficiency, and profitability. The Assistant Hotel Manager plays a crucial role in staff management, guest relations, and the continuous improvement of hotel operations.

Key Responsibilities:

• Operational Management:
  • Assist the Operation Manager in overseeing daily operations across of Front Office, Housekeeping and Maintenance.
  • Ensure that all hotel services meet or exceed established quality standards and that operational goals are achieved.
  • Monitor and evaluate the performance of departments, providing guidance and support to ensure efficiency and effectiveness.
• Guest Relations:
  • Maintain a visible presence in the hotel, interacting with guests to ensure satisfaction and addressing any concerns or issues promptly.
  • Oversee guest feedback collection, analyse trends, and implement improvements based on guest insights and managing reviews on various platforms
• Staff Management:
  • Support the recruitment, training, and development of hotel staff, ensuring that all team members are equipped to deliver high-quality service.
  • Foster a positive work environment that promotes teamwork, employee engagement, and professional growth.
  • Conduct regular inspections of hotel facilities and services to ensure cleanliness, safety, and maintenance standards are upheld.
  • Address any operational challenges or guest complaints, working with relevant teams to resolve issues effectively.
• Reporting & Communication:
  • Prepare and submit operational reports to the Hotel Manager, highlighting key performance indicators, guest feedback, and departmental activities.
  • Facilitate communication between departments to ensure seamless coordination and collaboration.
  • Assist in organising and leading management meetings, staff briefings, and other key hotel functions.

Qualifications:

• Education: A diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
• Experience:
  • Minimum of 5 years of experience in the hotel industry, with at least 2 years in a managerial or supervisory role.
  • Comprehensive knowledge of hotel operations, including Front Office, Housekeeping and Maintenance.
• Skills:
  • Strong leadership and management skills, with the ability to motivate and inspire teams.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in hotel management software, financial management tools, and MS Office applications.
  • Strong communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders.

Working Hours:

Flexible working hours, including weekends, evenings, and public holidays, to meet the operational demands of the hotel.

Only Singaporeans and Singapore PR to apply

Write in to us with your latest resume, expected salary and attach a recent photograph to [email protected]

We regret that only short-listed candidates will be notified.

Responsibilities:

· Identify new market opportunities and generate new sales leads

· Follow up on sales funnel and ensure successful completion of projects with prompt customer service and satisfaction

· Plan and develop sales plans to achieve sales objectives & monthly sales target

· Manage entire sales cycle from pre-sales discussion with customers, prepare quotations, negotiate orders, contract review to post-sales support

· Develop and conduct presentations explaining products and provide product knowledge to new and existing clientele

· Provide technical & sales support to key clientele like Architects, Lighting Consultants, Interior Designers, Landscape Designers and M&E Consultants

· Maintain and develop trusting long-term relationships with new and existing customers through understanding their business activity and needs

· Promote and represent the company professionally at trade exhibitions, events and product demonstrations

· Prepare reports and forecasts as and when requested by the management in a timely and accurate manner

Requirements:

· Minimum Diploma in any Electrical/ Electronic/ Mechanical/ Building Engineering

· Minimum 5 years of relevant working experience

· Experience in wholesale of lighting equipment

· Strong passion in sales and highly driven to achieve targets

· Enjoy working with a dynamic team and able to work confidently in a fast-paced environment

· Meticulous and ability to multi-task with good organisation skills

· Possess strong interpersonal, communication, presentation and negotiation skills

· Good problem-solving skills and ability to work as a team

** 5-day work week

** Shuttle Bus Service provided at Ang Mo Kio / Yio Chu Kang MRT

Job Title: Assistant Hotel Manager ($3000-$4000)

Job Purpose:

The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards of service, operational efficiency, and profitability. The Assistant Hotel Manager plays a crucial role in staff management, guest relations, and the continuous improvement of hotel operations.

Key Responsibilities:

• Operational Management:
  • Assist the Operation Manager in overseeing daily operations across of Front Office, Housekeeping and Maintenance.
  • Ensure that all hotel services meet or exceed established quality standards and that operational goals are achieved.
  • Monitor and evaluate the performance of departments, providing guidance and support to ensure efficiency and effectiveness.
• Guest Relations:
  • Maintain a visible presence in the hotel, interacting with guests to ensure satisfaction and addressing any concerns or issues promptly.
  • Oversee guest feedback collection, analyse trends, and implement improvements based on guest insights and managing reviews on various platforms
• Staff Management:
  • Support the recruitment, training, and development of hotel staff, ensuring that all team members are equipped to deliver high-quality service.
  • Foster a positive work environment that promotes teamwork, employee engagement, and professional growth.
  • Conduct regular inspections of hotel facilities and services to ensure cleanliness, safety, and maintenance standards are upheld.
  • Address any operational challenges or guest complaints, working with relevant teams to resolve issues effectively.
• Reporting & Communication:
  • Prepare and submit operational reports to the Hotel Manager, highlighting key performance indicators, guest feedback, and departmental activities.
  • Facilitate communication between departments to ensure seamless coordination and collaboration.
  • Assist in organising and leading management meetings, staff briefings, and other key hotel functions.

Qualifications:

• Education: A diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
• Experience:
  • Minimum of 5 years of experience in the hotel industry, with at least 2 years in a managerial or supervisory role.
  • Comprehensive knowledge of hotel operations, including Front Office, Housekeeping and Maintenance.
• Skills:
  • Strong leadership and management skills, with the ability to motivate and inspire teams.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in hotel management software, financial management tools, and MS Office applications.
  • Strong communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders.

Working Hours:

Flexible working hours, including weekends, evenings, and public holidays, to meet the operational demands of the hotel.

Write in to us with your latest resume, expected salary and attach a recent photograph to hr@amrisehotel.com

We regret that only short-listed candidates will be notified.

Key Responsibilities:

- Oversee Daily Accounting Operations: Manage daily bookkeeping, account reconciliations, and ensure timely processing of invoices and payments.
- Financial Reporting: Streamline and oversee financial reporting processes, ensuring accuracy and compliance with accounting standards established by the HQ in Indonesia.
- Budgeting and Forecasting: Lead budgeting and financial forecasting efforts, providing insights to support strategic business decisions.
- Regulatory Compliance: Ensure adherence to local regulatory requirements and maintain robust internal controls.
- Financial Analysis: Conduct in-depth financial analyses to evaluate business performance and identify opportunities for improvement.
- Cross-Functional Collaboration: Partner with other departments to align financial objectives with broader business goals and enhance financial performance.

Qualifications:

- Singaporean Citizen or Permanent Resident.
- Bachelor’s degree in Finance or Accounting (required).
- Extensive experience in finance and accounting leadership roles.
- Strong expertise in financial analysis and strategic planning.
- Proficiency in ERP systems (e.g., SAP, Oracle, OODO).
- Excellent leadership and communication skills.
- Fluency in English; proficiency in Bahasa Indonesia is a plus.

Job Title: Assistant Hotel Manager ($3000-$4000)

Job Location: Bugis

Job Purpose:

The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards of service, operational efficiency, and profitability. The Assistant Hotel Manager plays a crucial role in staff management, guest relations, and the continuous improvement of hotel operations.

Key Responsibilities:

• Operational Management:
  • Assist the Operation Manager in overseeing daily operations across of Front Office, Housekeeping and Maintenance.
  • Ensure that all hotel services meet or exceed established quality standards and that operational goals are achieved.
  • Monitor and evaluate the performance of departments, providing guidance and support to ensure efficiency and effectiveness.
• Guest Relations:
  • Maintain a visible presence in the hotel, interacting with guests to ensure satisfaction and addressing any concerns or issues promptly.
  • Oversee guest feedback collection, analyse trends, and implement improvements based on guest insights and managing reviews on various platforms
• Staff Management:
  • Support the recruitment, training, and development of hotel staff, ensuring that all team members are equipped to deliver high-quality service.
  • Foster a positive work environment that promotes teamwork, employee engagement, and professional growth.
  • Conduct regular inspections of hotel facilities and services to ensure cleanliness, safety, and maintenance standards are upheld.
  • Address any operational challenges or guest complaints, working with relevant teams to resolve issues effectively.
• Reporting & Communication:
  • Prepare and submit operational reports to the Hotel Manager, highlighting key performance indicators, guest feedback, and departmental activities.
  • Facilitate communication between departments to ensure seamless coordination and collaboration.
  • Assist in organising and leading management meetings, staff briefings, and other key hotel functions.

Qualifications:

• Education: A diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
• Experience:
  • Minimum of 5 years of experience in the hotel industry, with at least 2 years in a managerial or supervisory role.
  • Comprehensive knowledge of hotel operations, including Front Office, Housekeeping and Maintenance.
• Skills:
  • Strong leadership and management skills, with the ability to motivate and inspire teams.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in hotel management software, financial management tools, and MS Office applications.
  • Strong communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders.

Working Hours:

Flexible working hours, including weekends, evenings, and public holidays, to meet the operational demands of the hotel.

Write in to us with your latest resume, expected salary and attach a recent photograph to hr@amrisehotel.com

We regret that only short-listed candidates will be notified.

Position: Senior Manager, Communications

You will collaborate with the industry leaders, stakeholders to drive innovation and growth in the vibrant digital economy.

• Lead the research, development and deployment of advanced communication technologies, including next-gen Cellular Network, IoT and next-gen networking solutions.
• Establish and maintain strategic partnerships with industry leaders, academic institutions, and other stakeholders to drive innovation and growth
• Work closely with customers to understand their needs and provide tailored solutions that meet their requirements
• Ensure all communication technologies and solutions comply with industry standards and regulatory requirements.

Requirements

• Strong knowledge in Cellular Network, IoT and next-gen networking solutions (including network waveform and management).
• Deep understanding of Telecommunicaiton/ Communication protocols, waveform design and experience with Software Defined Radio platforms.
• Good knowledge of IMDA Regulations, Guidelines and Act.
• Having good contacts in the Telecommunication industries/ IMDA.
• Strong leadership and Relationship building skills.
• 10 years of experience in the Telecommunication/ Communications industry.

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

We are looking for a Business Development Manager (Sales) to be part of our team. The Business Development Manager will be supported with inbound leads and get the opportunity to work with the #1 Digital Marketing Agency in Singapore.

Rewards:

• Extremely high commission structure
• Medical and insurance coverage
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home available

Responsibilities:

• Develop digital marketing strategies and solutions across a broad range of digital marketing channels (SEO, SEM, Social Media, YouTube & Display) that meet our prospective clients’ needs
• Communicating with the clients and internal team in the development of the overall digital marketing strategy
• Conduct sales presentations to a range of prospective clients
• Build rapport with the business community through participation in related business associations
• Prospecting new leads and converting them to clients
• Build strong relationships with prospective clients
• Support account managers to service the clients
• Responding to clients' emails and calls
• Assisting in inbound calls to ensure prospective clients' sales inquiries are answered
• Making outbound calls to secure appointments and sales closure
• Prepare sales forecasts and report regularly
• Meet or exceed sales objectives assigned

Requirements:

• STRICTLY Singaporean or PR holder only
• Knowledge of Digital Marketing (SEO, PPC, SMA) is preferred
• Minimum 1 year experience in sales related position
• Fluent in written and spoken English
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude
• Able to carry and protect company branding at all times
• Able to work independently

Probation Period:

This position includes a 6 months probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to speak to some of the biggest brand representatives in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

• Assists in corporate development especially in the formulation of strategies, action plans and target tracking of projects.
• Supports the forecasting and planning process for the company (financials, 3 year plans for various business units and Greenfield projects).
• Conducts research and business analysis on selected countries' economic and political environment.
• Performs market analysis in areas such as paint & coating business segments, market size, key drivers, trends, competition, etc., in order to evaluate market potential.
• Participate and lead relevant business development initiatives.
• Assists in organizing and preparing group level meetings.
• Participates in Merger and Acquisition projects, including drafting business proposal, reviewing financial modelling, providing value-added analysis.
• Reviews legal documents for M&A and other corporate development projects.
• Any other ad-hoc duties as assigned.

Job Requirement

• Degree in any discipline.
• At least 5 to 7 years of working experience in Corporate Planning or consultancy-related scope.
• Experience in M&A is highly valued.
• Ability to do detailed financial modelling and projections is important.
• Strong Excel skills, PowerPoint skills are required.
• Must be able to communicate, read and write in Chinese in order to liaise with China counterparts.
• A dynamic individual who is highly motivated and a good team player.
• Able to travel as and when required.

• Schedule and set up food preparation in accordance with menus and recipes
• Place orders for food and supplies
• Monitor work flow
• Test product to ensure quality is maintained
• Interface with various departments to ensure client satisfaction
• Maintain time and production records
• Maintain high standards of service and quality for residents
• Ensure all sanitation and safety guidelines are follow

Obayashi Corporation Asia-Pacific Regional Headquarters is a leading construction company specializing in both building and civil engineering. With world-class technical expertise, we deliver projects ranging from commercial offices, data centers, and healthcare facilities to tunnels, MRT projects, and bridges.

(A) Job Summary:

We are seeking a Corporate Planning Manager who will work close with senior management to drive operational efficiency and strategic alignment across our expanding group. Based in our Regional Headquarters (RHQ), this role will lead corporate strategy development and foster communication with development partners and corporate clients in ASEAN and Japan. The successful candidate will play a key role in aligning regional business objectives with global success.

(B) Essential Job Functions:

The Corporate Planning Manager is responsible for, but not limited to, the following:

• Strategic Leadership and Execution - Develop and execute long-term corporate strategies for the Asia-Pacific region, aligning with the company's global objectives and regional business needs. Collaborate with various departments to ensure strategic initiatives are actionable and effectively implemented across ASEAN countries and Japan. Provide insights to senior leadership on key industry dynamics, competitive positioning, and emerging trends within the construction sector.
• Regional and Back-Office Operations Management - Oversee back-office operations, including Accounting, HR, General Affairs (GA), and administration, with a strong focus on compliance and corporate governance in line with international standards. Ensure smooth operations within the Asia-Pacific region, specifically in ASEAN countries, (Singapore, Malaysia, Indonesia, Thailand, Cambodia, Vietnam) Taiwan and Japan, while maintaining a deep understanding of regional market dynamics and business practices.
• Reporting and Performance Optimization - Prepare and present regular reports to senior leadership, providing actionable recommendations for performance optimization and course corrections as needed. Analyze current and past financial data and performance to support data-driven decision-making.
• Team Leadership and Collaboration - Manage and lead a team of more than 15 members in the construction industry, ensuring effective delegation, task prioritization, and seamless workflow in dynamic environments. Collaborate with regional leaders to identify opportunities for operational improvement and cost-efficiency.
• Financial Oversight and Compliance - Manage financial analysis and reporting to handle financial statements, taxation, and audits specific to the construction industry. Lead financial management for large-scale construction projects valued at over USD 200 million, ensuring proper budgeting, forecasting, and cost control. Support the creation and review of financial plans, budgets, and forecasts to ensure financial viability and long-term growth.

(C) Minimum Qualifications/ Job Experience:

• A Bachelor’s Degree in Business Administration, Accounting, Finance, or related field.
• Minimum 10 years of experience in the construction industry, with at least 5 years in an international management role overseeing administration or back-office operations (Accounting, HR, GA, and administration) as a manager and above overseeing the Asia Pacific Region, specifically in ASEAN countries (Singapore, Malaysia, Indonesia, Thailand, Cambodia, Vietnam), Taiwan and Japan. Successful candidate is expected to be in a global construction company for the latest 3 years, ensuring familiarity with cross-border policies of the latest compliance standards and industry knowledge in the construction sector.
• More than 5 years of experience in administration or back-office operations (Accounting, HR, GA, and administration), within companies that require high levels of compliance and corporate governance, such as publicly listed companies, large-scale enterprises, government organizations, or financial institutions as a manager and above.
• More than 5 years of experience in financial analysis based on IFRS, GAAP and J-GAAP to handle financial statements, taxation and audit in construction industry.
• More than 2 years of experience in investment risk analysis in the construction industry for M&A projects in new and existing countries such as Oceania (Australia, and New Zealand) and Southeast Asian countries (Singapore, Malaysia, Indonesia, Thailand, Cambodia, Vietnam) as a manager and above, being responsible for liaising with Japan HQ.
• More than 2 years of experience in financial management of a major construction projects worth more than 200 million USD
• Experience of managing a team of more than 15 members in construction industry, to lead teams effectively and manage time efficiently, ensuring task prioritization, deadline adherence, and seamless workflow in dynamic environments.
• Willingness to undertake frequent overseas business travel.

(D) Knowledge/ Skills/ Abilities:

• Strong analytical and problem-solving skills with the ability to think critically and strategically.
• Excellent communication and presentation skills, with the ability to influence and engage stakeholders at all levels of the organization.
• Ability to work independently and manage multiple projects simultaneously.
• High attention to detail and a results-driven approach.
• Cross-cultural awareness and sensitivity, with the ability to navigate complex, multicultural business environments.
• Ability to handle high-pressure situations and tight deadlines.
• Basic knowledge of commercial and construction contract law, ideally.
• Require overseas business travel.

We are looking for an experienced F&B Operations Manager with a passion for Japanese cuisine to oversee the daily operations of our restaurant(s). The ideal candidate will have a deep understanding of Japanese food and beverage service, exceptional leadership skills, and proven experience in managing high-quality dining establishments. You will be responsible for ensuring smooth operations, enhancing customer satisfaction, and driving business profitability while maintaining the highest standards of service and food quality.

Key Responsibilities:

• Oversee Daily Operations: Manage the overall operations of the restaurant(s), including front-of-house and back-of-house activities to ensure efficient service and smooth workflow.

• Team Leadership: Supervise, train, and develop staff, including chefs, servers, and support staff, ensuring they provide high-quality service aligned with the restaurant’s vision.

• Customer Experience: Uphold high standards of customer service, ensuring a premium dining experience for all guests, handling customer feedback, and resolving complaints promptly.

• Menu Development & Execution: Collaborate with the executive chef to ensure the authenticity of the Japanese menu, food presentation, and quality.

• Inventory & Supply Chain Management: Oversee ordering, receiving, and inventory control for all food, beverage, and supplies, ensuring minimal waste and optimal stock levels.

• Budgeting & Cost Control: Monitor and manage restaurant budgets, including food cost, labor cost, and operational expenses to meet financial targets.

• Marketing & Promotions: Work with the marketing team to develop and implement promotions, events, and seasonal menus to attract and retain customers.

• Health & Safety Compliance: Ensure the restaurant complies with all health, safety, and hygiene standards, as well as food handling regulations.

• Vendor Relationships: Maintain good relationships with suppliers, especially those providing specialty Japanese ingredients, negotiating favorable terms where possible.

• Customer Engagement: Cultivate and maintain relationships with VIP and repeat customers, ensuring personalized service and dining experiences.

Requirements:

• Experience: Minimum 5-7 years of experience in F&B management, preferably in a Japanese restaurant or an F&B outlet specializing in Japanese cuisine.

• Knowledge of Japanese Cuisine: Strong understanding and appreciation of traditional and modern Japanese cuisine, dining culture, and beverage pairings (including sake and Japanese tea).

• Leadership Skills: Proven experience in leading, managing, and motivating large teams, including kitchen and service staff.

• Customer Service Expertise: Strong focus on customer satisfaction and guest engagement, with the ability to handle high-end clientele.

• Operational Skills: Excellent organizational, problem-solving, and multitasking abilities to manage daily operations efficiently.

• Budgeting & Cost Control: Strong financial acumen with the ability to manage budgets, control costs, and drive profitability.

• Communication Skills: Strong verbal and written communication skills in English. Knowledge of Japanese language and culture is a plus.

• Computer Skills: Proficiency in restaurant management software, POS systems, and Microsoft Office (Excel, Word, etc.).

• Flexibility: Willingness to work in a dynamic environment with irregular hours, including weekends and public holidays.

Preferred Qualifications:

• Experience in managing multi-outlet operations or chain restaurants.

• Knowledge of marketing and social media strategies specific to the F&B industry.