To responsible, lead and manage full aspects of operation including but not limited to, operations training, manpower management, maximization of sales and minimising losses, customer care relationship management.

To responsible and administer compliance of all company’s policies, procedures, rules, regulations, systems and standard operation procedures.

Handle all service recovery cases including refund and complaints and resolve all complaints, feedback, verification and inquiries in the upmost efficient.

Ensure accuracy of stock levels, transactions and placement of orders and proper storage and maintaining of stock.

Provide all general records, data, statistics and any reports as required by the Management.

Plan and manage the work schedules of team members.

Coach, motivate and provide support to team members to create positive, productive and prosperous working environment.

Roles & Responsibilities

Typically work for a variety of food establishments, from fast food and casual dining to trendy bistros and fine dining destinations, to ensure that diners have a positive experience. Shall work closely with upper management to implement various policies related to topics such as customer service, staffing, food safety, dress codes, tips and scheduling. Staffing is often the responsibility of the Restaurant Manager with duties including recruiting, hiring, training and evaluating employees for all areas of the restaurant. They typically handle scheduling, time off and payroll for the staff.

Another major part of the job is to oversee smooth operations in all areas, including the front of house, kitchen and bar areas. This might involve assigning Servers to tables, assisting front-of-house staff and helping out in different parts of the restaurant when it’s busy or understaffed. They may also be responsible for managing budgets and placing orders for products and supplies.

Managing a restaurant often means juggling several tasks at once, especially during the busiest parts of the day. Restaurant Managers should have the following qualifications to fulfill the role successfully:

• Previous restaurant experience

• Management or supervisory experience

• Customer service skills

• Training in food safety

• Financial literacy

• Inventory control skills

• Knowledge of restaurant management software

• Ability to handle a fast-paced work environment

A requirement of hold associate or bachelor’s degrees in restaurant management or hospitality management, which can help them handle complex job duties easily. Others may hold a Food Protection Manager Certification or have related degrees that help prepare them for this job. For instance, the Manager might hold a culinary arts degree, which gives them a better understanding of kitchen operations.

Roles & Responsibilities

Typically work for a variety of food establishments, from fast food and casual dining to trendy bistros and fine dining destinations, to ensure that diners have a positive experience. Shall work closely with upper management to implement various policies related to topics such as customer service, staffing, food safety, dress codes, tips and scheduling. Staffing is often the responsibility of the Restaurant Manager with duties including recruiting, hiring, training and evaluating employees for all areas of the restaurant. They typically handle scheduling, time off and payroll for the staff.

Another major part of the job is to oversee smooth operations in all areas, including the front of house, kitchen and bar areas. This might involve assigning Servers to tables, assisting front-of-house staff and helping out in different parts of the restaurant when it’s busy or understaffed. They may also be responsible for managing budgets and placing orders for products and supplies.

Managing a restaurant often means juggling several tasks at once, especially during the busiest parts of the day. Restaurant Managers should have the following qualifications to fulfill the role successfully:

• Previous restaurant experience

• Management or supervisory experience

• Customer service skills

• Training in food safety

• Financial literacy

• Inventory control skills

• Knowledge of restaurant management software

• Ability to handle a fast-paced work environment

A requirement of hold associate or bachelor’s degrees in restaurant management or hospitality management, which can help them handle complex job duties easily. Others may hold a Food Protection Manager Certification or have related degrees that help prepare them for this job. For instance, the Manager might hold a culinary arts degree, which gives them a better understanding of kitchen operations.

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

We are seeking a dynamic and passionate Wine Sales cum Events Planner Manager to join our team. In this role, you will be responsible for driving wine sales while planning and executing memorable events that showcase our exceptional wine offerings. The ideal candidate will have a strong background in sales, a deep knowledge of wines, and excellent event planning skills, particularly within the Singapore market.

**Key Responsibilities include , but are not limited to:**

* **Sales Management:**
- Develop and implement effective sales strategies to promote our wine portfolio to individual and corporate clients.
- Build and maintain strong relationships with customers, distributors, and partners to drive sales growth.
- Conduct market research to identify trends, opportunities, and the competitive landscape within the wine industry in Singapore.
- Achieve and exceed sales targets through proactive outreach and customer engagement.

* **Event Planning cum operations:**
- Plan, organize, and execute wine tasting events, corporate functions, and private parties, ensuring a seamless experience for all attendees.
- Collaborate with clients to understand their needs and preferences, providing tailored event solutions that highlight our wine selection.
- Coordinate logistics, including venue selection, catering, staffing, overseeing operations, and wine selection for events.
- Manage event budgets, ensuring cost-effectiveness while delivering high-quality experiences.

* **Wine Knowledge and Promotion:**
- Stay informed about wine trends, regions, and varietals to effectively educate clients and guests during events and sales interactions.
- Conduct wine tastings and presentations for clients, enhancing their understanding and appreciation of our products.
- Develop marketing materials and promotions to support wine sales initiatives and events.

* **Reporting and Analysis:**
- Monitor sales performance and prepare regular reports for management, providing insights and recommendations for improvement.
- Analyze event feedback and sales data to continuously enhance the quality of our offerings and customer satisfaction.

**Qualifications:**

* Diploma or Bachelor’s degree in Business, Hospitality, or a related field.
* Minimum of 5 years of experience in wine sales, event planning, or a combination of both.
* Strong knowledge of wines, including varietals, regions, and pairing suggestions.
* Familiarity with the Singapore market and its wine industry dynamics.
* Excellent communication and interpersonal skills, with the ability to engage clients and build lasting relationships.
* Proven organizational skills and attention to detail, with the ability to manage multiple events simultaneously.
* Proficiency in Microsoft Office and event management software.

At DHM, we value creativity, passion, and teamwork. Join us in creating unforgettable experiences for our clients while working with an exceptional wine selection.

**How to Apply:**
If you are excited about the opportunity to blend your passion for wine with event planning, please send your resume and cover letter to :[email protected]

Job Description

Your Role:

• Increase brand awareness to associated clients

• Conduct presentations to potential clients

• Have the desire to learn and grow

What’s Provided:

• Coaching and 1-on-1 guidance provided along the way. Entry level welcome

• Overseas exposure opportunities and international development workshops

• Career Growth Opportunities

• Fun activities (Sports, KTV, BBQ)

We would love to have you onboard !

Responsibilities:

We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending on the candidate’s experience, duties will include the following:

• Conduct compliance reviews and monitoring/surveillance across the company’s business activities;

• Develop risk-based compliance programs to facilitate the execution of compliance reviews and monitoring;

• Advise the business units in meeting regulatory requirements through implementing appropriate compliance risk policies, assisting with the design and implementation of risk and compliance management initiatives, and enhancing and improving internal processes and procedures;

• Review the completed risk and compliance assessment returns from each area of the business, identifying trends and areas of concern and working with the business units to reduce any unacceptable exposures to regulatory risk;

• Provide compliance training and support through issuing of internal compliance updates, training modules and compliance guidelines

Requirements:

• Minimum 3-5 years’ relevant experience in compliance, audit or risk management in the securities, financial advisory or fund management industry

• Should have knowledge of key applicable regulations in Singapore such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

• Excellent writing and communication skills

• Good interpersonal, influencing and networking skills

• Team player

List of duties and responsibilities of a food and beverage manager:

1. Formulating financial, catering, and marketing policies and strategies.

2. Appointing the right people for the right job.

3. Preparing a budget for the department consulting departmental heads.

4. Planning menus for various outlets in consultation with chefs and restaurant managers.

5. Designing and implementing sales promotional activities to achieve the revenue target.

6. Analyzing competitors’ strategies and their market share.

7. Liaising with government agencies.

8. Keeping the staff updated on the latest trends in the food and beverage sectors.

9. Controlling all three elements of costs- food cost, labor cost, and overheads.

10. Scheduling a training program for all the staff of the food and beverage department.

11. Ensuring the predetermined quality of dishes and services offered to guests is maintained.

12. Maintaining a very good rapport with guests.

13. Attending meetings called for by the general manager.

14. Implementing hygiene and safety standards.

15. Monitoring the performance of the departments.

16. Investment decisions on equipment procurement, expansion of food and beverage outlets, and so on.

17. Select suppliers for kitchen commodities

Manager Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Manager Requirements:

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

ROLES AND RESPONSIBILITIES

1. Assist the CFO to engage and manage the finance function for regional sites, with the support of a finance executive.
2. Work closely with the Country Finance Managers (CFMs) of the respective countries to ensure that country finance teams deliver to the expectation of HQ finance.
3. Ensure that the countries meet the management & regulatory deadlines – reporting, audit, filing annual returns, tax filing, GST, etc.
4. Rollout & implement the group corporate governance policy to the sites.
5. Strengthen the finance team by providing support, training, help, and engagement with the CFM.
6. Perform monthly reviews of the financial reports and performance of the countries. Give inputs to the countries for improvements.
7. Setup of new sites in the region.
8. Perform audit of the region (compliance to Corporate Governance Policy).
9. Deal with any regional issues – foreign exchange, tax, transfer pricing agreements, management fees, etc.
10. Put in place a master documentation of the policies and procedures governing the countries in the region and ensure consistency of practice among different sites/countries in the region.
11. Engage with the wider finance team to come up with best practices for the whole group.
12. Implement these practices in all sites.
13. Ensure that all initiatives from HQ are adopted by the region.
14. Perform business analysis for specific business units.
15. Support exercises including budgeting, cost cutting, etc.
16. Perform other job related duties as and when requested by superior.

JOB REQUIREMENTS

1. Degree or equivalent in Accounting / Finance / ACCA
2. At least 5 years of experience in Accounting / Financial Reporting for countries in the Asia Pacific region
3. Able to work independently with high attention to details.Tact and ability to interact with staff and management at all levels in order to achieve mutually acceptable resolution of incidents
4. Require determination to succeed in the implementation of processes in the face of some reluctant parties

Summary

This position requires a 6-day onsite workweek, with the flexibility to work shifts, weekends, public holidays, and extended hours. This candidate must be hands-on and ready to manage day-to-day operations effectively.

As an experienced Shift Manager, you will lead and supervise the team, ensuring smooth operations, exceptional service, and adherence to health and safety regulations. You will be responsible for managing inventory, maintaining high service standards, and stepping in during peak periods or staff absences. The role also requires availability to address urgent matters outside of regular working hours, all while prioritizing customer satisfaction and team performance.

Responsibilities:

• Oversee/ manage the day-to-day operations of all outlets.
• Schedule shifts and manage staff rotations.
• Assign tasks, set goals and provide guidance to team members.
• Allocate resources such as manpower, equipment, and materials effectively to meet operational needs.
• Implement and monitor standard operating procedures (SOPs).
• Monitor and manage food and beverage inventory.
• Coordinate with suppliers for timely deliveries.
• Handle customer feedback and complaints and ensure excellent customer service standards.
• Maintain food quality and safety standards.
• Ensure cleanliness and hygiene in the restaurant complies with health and safety regulations.

Requirements:

• Minimum 8 years of operation management experience.
• Minimum Diploma/ Degree in Hospitality Management, Business Administration, or a related field.
• Great leadership, interpersonal, and communication skills.
• Service and result oriented, good team player.
• Able to work under pressure and handle situations

Job Description:

In this role, you lead a team to work with client of wide range of nationalities. You will directly work with key client stakeholders to define the problem and determine solution requirements. You will be responsible for ensuring how solutions and services supplied by our company meet or surpass customer expectation.

This is an ideal position for an individual with a strong, unwavering commitment to customer service, with the ability to build productive relationships, resolve issues, and win customer loyalty.

If you are able to work on unstructured environment and passionate in your work, we would like to talk to you.

Requirements:

• Adept in Technology,
• Resourcefulness,
• Detail-Oriented,
• Anticipates Needs,
• Preferably specialized in Clerical/ Administrative Support or equivalent with experience in hospitality a plus
• Candidate must possess at least Secondary School/"O or N" Level, Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate. Diploma or degree in any field.
• At least 1 Year(s) of working experience in any field.
• Experience in Hotel Management/Tourism Services or equivalent advantage.
• Entry Level candidates or new to workforce with the right attitude will also be considered.

To apply, write in:

• With your current and expected salary,
• Availability to join the company,
• Latest personal profile with photo.

We thank you for your interest and only shortlisted candidates will be contacted.

Qxstate Asia is committed to equal opportunity and diversity, and recruits people based on merit.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

When the manager manages restaurant, it means they order, receive, store and track all of the restaurant's food and beverages, including its equipment and supplies. Therefore, one of this job's key responsibilities is to ensure that there's enough inventory to fulfil the menu requirements and to meet customer demand. To meet these demands, they perform tasks such as:

• monitoring usage rates of the various dishes and managing waste to ensure the restaurant doesn't sustain unnecessary costs
• storing food inventory at the right temperature and in clean, secure units
• preventing shortages or overstocking by monitoring inventory levels and ordering the supplies on time
• In this position, you have the crucial duty to ensure that the physical appearance of the establishment remains attractive, hygienic and comfortable for customers. This involves creating and enforcing a schedule that outlines the daily, weekly and monthly tasks required to keep the place clean. The cleaning usually happens before opening hours and in between busy service periods. Cleaning doesn't only apply to the inside of a restaurant, but also to the external areas, such as the landscaping areas and parking lot.
• Able to work night shift
• Must be able to work night shift and split shift
• Must be able to work extra hours or weekend if needed

Manager – IT

Job description

Responsibilities

Oversight of Technology Risks by Board of Directors and Senior Management.

BCM preparedness and alignment of policies and framework with Regulators guidelines to be reported to Board of Directors.

Monitoring Outsourced Activities.

Data Centre Protection and Controls.

Monitoring & Reviewing the Activities of DC by Asst, Manager and Reviewed by IT Manager.

Technology Risk Management Framework.

TRM Framework is to be developed and IT Risk is to be managed.- Responsibility of IT Head and Senior Management

User Access Control

Maintaining strict and need based user access to systems, applications and networks.- Responsibility of Asst managers and reviewed by IT manager

Managing IT Audit

Audit to be performed covering critical area of IT and managed periodically.-In house monthly concurrent audit. External audit once a year or as directed by MAS.

Operational Infrastructure Security Management

Data Loss prevention (DLP) Mechanism to be implemented.- Responsibility of IT Asst managers and reviewed by IT manager

Systems Reliability, Availability and Recoverability

BCM and DRP must be in place.- Responsibility of IT Asst manager and reviewed by IT manager.

IT Service Management.

Application of Change Management and Incident management- Responsibility of IT Asst. manager and reviewed by IT Manager.

Online Financial Services and Customer Protection and Education

Internet facing systems are to be secured- Responsibility of IT Asst Manager and reviewed by IT Manager

Compliance with guidelines of MAS / MOM / RBI / HO as and when applicable.

Further, Manager IT is responsible for establishing and implementing the overall information technology strategy, overseeing the day-to-day information technology operations, and managing the information technology risks of the financial institution

Manager IT is responsible for the information security strategy and programme of the financial institution, including but not limited to information security policies and procedures to safeguard information assets, information security controls and the management of information security breaches.

Responsibilities

• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

Requirements and skills

• Proven food and beverage management experience
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded
• Degree in food service management or related field

Overview:
We are a well-established, publicly listed recruitment company based in Singapore. As we continue to expand, we are seeking an experienced leader to head our recruitment services division. The ideal candidate will bring extensive recruitment experience, proven leadership abilities, and a deep understanding of the permanent and/or executive search landscape.

Key Responsibilities:

• Develop and implement a comprehensive strategy for permanent and/or executive search hiring that aligns with company goals and market demands.
• Identify emerging trends and opportunities in the recruitment space to enhance service offerings.
• Lead, mentor, and develop a team of recruitment professionals, fostering a culture of excellence and continuous improvement.
• Set clear performance expectations and provide regular feedback to team members.
• Identify and secure new clients while maintaining strong relationships with key clients by understanding their hiring needs and ensuring exceptional service delivery.
• Oversee the entire recruitment process, ensuring a seamless experience for candidates and clients.
• Implement best practices in candidate sourcing, assessment, and selection to attract top talent.
• Monitor industry trends and competitive landscape to inform recruitment strategies and adjust offerings as necessary.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 7 years of experience in recruitment service business, with at least 4 years in leadership roles focused on permanent hiring.
• Proven track record of achieving recruitment targets and driving business growth.
• Strong leadership skills with the ability to motivate a team.
• Excellent communication, negotiation, and interpersonal skills.

Responsibilities:

* Coordinating daily management operations

* Delivering superior food service and maximizing customer satisfaction

* Responding efficiently and accurately to customer complaints

* Organize and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Able to work night shift

Requirements：

* Proven work experience or similar role

* Proven customer service experience as a manager

* Strong leadership, motivational and people skills

* Acute financial management skills

· Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

✨Lead with Purpose, Ignite New Opportunities, and Shape your Future!✨

We are one of the leading Sales & Marketing company assisting our established clients in providing them a one-stop solution to increase their sales revenues and market shares through face-to-face marketing.

We are looking to develop the next talent from scratch in our industry to a business partner in the future. If you have the desire, our systems have set many talents just like you!

What you will be doing:
- Ensure customer satisfaction