KEY ROLES AND RESPONSIBILITIES

• Establish / optimize infrastructure design and enhance existing processes to meet business goals

• Plan and coordinate the functions of Infrastructure, Network and EUC

• Identify customer and operational needs of multiple on-premises and cloud-based solutions, serving as a subject-matter expert and trusted source to management, supervising and evaluating the performance of assigned staff

• Oversee and deliver reliable IT infrastructure, Network, and EUC operations with established metrics, KPIs and SLOs

• Maintain and evaluate Lifecycle management of infrastructure hardware

• Deliver operational excellence and infrastructure best practices for both on-prem and Azure setup

• Identify hardware, software, external service cost estimates, and resource requirements to meet assigned project scopes and objectives.

• Works closely with internal users, partners to proactively manage all Infrastructure, Network and EUC topics and requests

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Computer Science or Computer Studies or Information Technology or related discipline

• Strong knowledge of hardware and networking

• Minimum 8 years experience

• Ability to work in a team as well as independently

• Ability to communicate across different functions and levels of audiences

• Effective at acquiring an understanding of a problem or situation, with good problem-solving skill.

• Fundamental Cybersecurity knowledge on perimeter defense

• Knowledge in OT setup is an advantage

• Knowledge in architectural and construction industry is an advantage

PREFERRED SKILLS & CHARACTERISTICS

• Independent worker with initiatives, positive attitude and team player

• Good analytical skills and attention to details

• Good verbal and written communication

At both large and small organizations, operations managers, hire, and train employees, manage quality assurance programs, strategize process improvements, and more. Operations managers are ultimately responsible for maintaining and increasing the efficiency of a business, agency, or organization.

· Manage overall operations for relocation service.

· Supervise movers as per job requirements for relocation services.

· Conduct operation/manpower planning based on job requirements.

· On site survey for relocation/storage services.

· Handle incoming calls and attend to email enquiries to manage customer’s expectations. · Establish and maintain good relationship with customers.

· Maintenance of daily operational matters / equipment / vehicles.

· Liaise with customers on job requirements and arrange/coordinate scheduling to customers’ request as well as operation requirements.

· Maintain discipline on matters such as punctuality, standard, and attitude.

· Have good computer knowledge (Microsoft Office/Google sheets) and communication skills.

· Coordinate with warehouse team on storage as well as stuffing and unstuffing of goods

· Review and ensure all invoices are duly submitted for finance’s processing

· In case of emergency, take up role of driver for relocation service.

Requirements:

· Degree holder with at least 5 years of experience in moving sector and warehouse management.

· A team player, good communication skill, honest & with the RIGHT working attitude.

· Mature, responsible, independent & meticulous.

· Possess a positive drive & eager to learn spirit and willing to adapt to changes.

· Able to handle pressure and perform with tight deadlines.

· Willing to work overtime when situation arises.

· Possess at least a Class 3 License

· All races welcome

· Shift work.

Reporting to the Director, Development, the Project Manager will manage complex, grant-based projects involving multiple stakeholders in a multicultural environment.

Roles and Responsibilities

• Effectively manage complex, grant-based projects involving multiple stakeholders in a multicultural environment.
• Oversee project budgets to ensure optimal allocation and use of funds.
• Develop and maintain project timelines, ensuring milestones are met and delays are minimised.
• Manage stakeholders' expectations through regular communication and status updates.
• Conduct impact measurement to evaluate project outcomes and effectiveness.
• Identify and mitigate project risks to prevent potential setbacks.
• Work closely with senior professionals and academics from various sectors to achieve project objectives.
• As required, travel to project sites outside of Singapore to oversee project implementation and progress.
• Lead and manage education and healthcare-related social projects to improve lives in Asia.
• Perform ad hoc tasks or take on other responsibilities related to the operation and activities of the Foundation assigned by the senior management.

Preferred requirements and experience

• At least a Bachelor's degree from a good university, with a preference for a graduate degree.
• Experience (at least 3 years) in managing complex projects, preferably in commercial and non-profit environments.
• Proven track record in managing project budgets, project timelines, project risks and stakeholders' expectations.
• Excellent communication skills in both spoken and written English and Mandarin is required to deal with partners.
• Willingness and ability to travel to project sites internationally.
• Strong interpersonal and negotiation skills and a pleasant personality.
• Able to work independently and responsibly with minimum supervision.
• Passionate about serving underserved communities and making a positive impact.
• Demonstrates honesty, sincerity, and a positive, can-do attitude.
• Experience working in multicultural environments and managing diverse teams.
• Singapore citizen or PR only

The Foundation is unable to sponsor EP passes. Only shortlisted candidates will be notified.

Reporting to the Head of Leasing, you will be responsible for all retail leasing functions of various shopping malls.

Job Responsibilities:

• Support the Head of Leasing in planning and implementing leasing strategy and tenant mix
• Formulate and implement retail concepts and target prospective tenants with creative retail concepts
• Prospecting/leasing of spaces and conduct viewing of available spaces
• Monitor all current and future vacancies to ensure full occupancy of the mall
• Prepare annual rental budget and projection and monthly reporting
• Negotiate new and renewal of leases with tenants
• Account management of tenants and tenancy liaison, handling tenancy-related issues and maintain good landlord-tenant relationships
• Work with relevant departments to meet tenant’s needs and drive traffic into the malls

Job Requirements:

• Degree in Real Estate Management, Business Administration, Marketing or equivalent
• Minimally 5 years of retail and commercial leasing experience
• Proven track record in retail leasing with good network of tenants and contacts
• Good understanding of the retail industry and trend
• Excellent interpersonal and communication skills
• Possess positive disposition, resourceful and a team player
• Ability to multi-task, an eye for details and work within timeline
• Those who are registered as Salesperson with CEA will have an advantage

Job Posting: Operations Manager/ Spa Manager

Position: Operations Manager
Location: Bedok North, Singapore
Salary Range: SGD 5,000 to SGD 8,000 (based on experience and qualifications)
Work Type: Full-time

About Us:
TGK Beauty is a premier beauty salon specializing in facial treatments, waxing, hair spa services, and wellness massages. We are committed to providing our clients with top-notch services in a serene and professional environment.

Key Responsibilities:

• Manage day-to-day operations of the beauty spa to ensure smooth and efficient functioning.
• Supervise and lead a team of beauty professionals, ensuring high service standards and team collaboration.
• Develop and implement marketing strategies, including digital marketing campaigns, to enhance brand presence and attract new clients.
• Conduct live streaming sessions on social media platforms to promote services, engage with customers, and build brand awareness.
• Maintain inventory, oversee scheduling, and ensure compliance with safety and hygiene standards.
• Foster excellent customer relationships, addressing client feedback and ensuring a positive experience.

Requirements:

• Minimum of 3 years of experience in managing a beauty spa that offers facial treatments, waxing, and hair spa services.
• Proven expertise in conducting live streaming and utilizing social media for marketing purposes.
• Strong knowledge of digital marketing tools and strategies.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple responsibilities.

Benefits:

• Competitive salary commensurate with experience.
• Opportunity to work with a dedicated team in a growing beauty salon.
• Career development opportunities.

How to Apply:
Interested candidates are invited to send their updated resume through job portal

BUSINESS MANAGEMENT

· To plan the required measures in order to reach targets.

· To analyze and review management indicators and costs in order to improve them.

· To ensure a good level of customer service in the team.

· To continuously monitor sales and customer service.

· To optimize resources and try to minimize expenses

GYMNASTICS CURRICULUM (PREFERABLY)

· Experienced in Gymnastics Coaching for children (aged 18 months old to 12 years old) and able to lead a class of 10-20 children at one time

· Able to understand Gymnastics Curriculum for different levels

· Mentor and Guide trainee/ junior coaches

PEOPLE MANAGEMENT

· To act as a role model for the management of the team.

· To communicate actively with the team, according to requirements.

· To ensure the development of the team towards a high level of knowledge and performance.

· To detect the potential of each employee and ensure their development.

· To ensure the optimal management of personnel administration duties.

· To lead the team and correctly and actively manage potential conflict.

· To ensure compliance with the regulations and the legislation.

· To be responsible for the health and safety of the team.

ATTITUDE

· Communicates well and is persuasive.

· Shows initiative and decision-making/problem-solving ability.

· Leads by example and is capable of motivating the team.

· Acts quickly and is multi-disciplinary.

· Is tenacious and can deal with stress.

· Is enthusiastic, friendly, cordial, and polite.

· Ability to listen.

· Prioritisation – optimal use of time.

· Self-motivating and self-critical.

SKILLS

· Leadership qualities – mobilizes and motivates the team.

· Organisation, Management, and Planning.

· Able to analyze and offer solutions.

· Communicative and persuasive.

· Customer and image-oriented.

· Ability to adapt – energy and speed.

KEY ROLES AND RESPONSIBILITIES

• Establish / optimize infrastructure design and enhance existing processes to meet business goals

• Plan and coordinate the functions of Infrastructure, Network and EUC

• Identify customer and operational needs of multiple on-premises and cloud-based solutions, serving as a subject-matter expert and trusted source to management, supervising and evaluating the performance of assigned staff

• Oversee and deliver reliable IT infrastructure, Network, and EUC operations with established metrics, KPIs and SLOs

• Maintain and evaluate Lifecycle management of infrastructure hardware

• Deliver operational excellence and infrastructure best practices for both on-prem and Azure setup

• Identify hardware, software, external service cost estimates, and resource requirements to meet assigned project scopes and objectives.

• Works closely with internal users, partners to proactively manage all Infrastructure, Network and EUC topics and requests

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Computer Science or Computer Studies or Information Technology or related discipline

• Strong knowledge of hardware and networking

• Minimum 8 years experience

• Ability to work in a team as well as independently

• Ability to communicate across different functions and levels of audiences

• Effective at acquiring an understanding of a problem or situation, with good problem-solving skill.

• Fundamental Cybersecurity knowledge on perimeter defense

• Knowledge in OT setup is an advantage

• Knowledge in architectural and construction industry is an advantage

PREFERRED SKILLS & CHARACTERISTICS

• Independent worker with initiatives, positive attitude and team player

• Good analytical skills and attention to details

• Good verbal and written communication

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Your Role on Our Journey

Now, we're seeking for enthusiastic, motivated individuals to join our team as Sales Support Promoter for upcoming roadshows and events. This role is perfect for those looking to gain experience in sales and event coordination.

Your Day-to-Day Adventures

• Assist with the preparation and setup of event booths, displays, and promotional materials.
• Help greet and engage customers at events, providing them with product information and assisting with any queries they may have. While you won’t be directly selling, you will help direct them to the sales head when needed.
• Engage with customer or any enquiry.
• Help with the transportation and organization of event materials, including setting up and breaking down the event space, ensuring everything is packed up and returned properly at the end of each event.

What Makes You a Perfect Fit

• Previous experience in customer service, retail, or promotions is a plus, but not required. This role is ideal for those looking to gain experience in sales and events.
• Friendly, approachable, and clear communicator. Comfortable interacting with customers and assisting with their needs.
• Excellent written and verbal communication skills.
• Must be fine working in outdoor environment.

Able to start in January 2025, to commit for 3months, possibility of converting to full time.

Working hours: Mondays - Fridays (3-4 days a week) 9-5pm (depending on roadshow timings, somewhat flexible)

• Provide technical support for virtual events, onsite events, and onsite events with virtual participation, which will include:
• Setting up and taking down equipment;
• Being the technical operator for events;
• Performing post-production, including video production; and
• Assisting with pre- and post-event e-publicity, etc.
• Website and social media support; and
• Maintaining and accounting for technical and other equipment, etc
• Other adhoc duties as assigned.

The Requirements:

• Min Diploma/ Degree Holder with Min 2-3 years of relevant working experience
• Proficiency in the following software is preferred: OBS Studio, Zoom Meeting, Zoom Webinar, Microsoft Teams Live Event, other VTC software (e.g. Webex, Skype).
• Familiar with audio-visual systems;

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Provide administrative support for Events Unit
• Assume the role of Event Lead for events
• Assist the Event Supervisor to organise and manage events with responsibilities for all administrative and logistical tasks including, where necessary, liaison with speakers and guests, flight and accommodation arrangements, vendors liaison, budget management, conducting of rehearsals and virtual test calls
• Monitor the progress of event planning and execution
• Ensure the event administrative and operational requirements are met
• Other adhoc duties as assigned.

The Requirements:

• Min Diploma/ Degree Holder with Min 2-3 years of relevant working experience
• Proficient in MS office
• Good communication and interpersonal skills

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Provide administrative support for Events Unit
• Assume the role of Event Lead for events
• Assist the Event Supervisor to organise and manage events with responsibilities for all administrative and logistical tasks including, where necessary, liaison with speakers and guests, flight and accommodation arrangements, vendors liaison, budget management, conducting of rehearsals and virtual test calls
• Monitor the progress of event planning and execution
• Ensure the event administrative and operational requirements are met
• Other adhoc duties as assigned.

The Requirements:

• Min Diploma/ Degree Holder with Min 2-3 years of relevant working experience
• Proficient in MS office
• Good communication and interpersonal skills

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• can work on publick holidays
• can work on shifts/change of shifts
• can work and stand for long hours
• at least 10 years experiences
• have relavant certificate/diploma
• 
  
• Hiring, training, supervising, and evaluating employees.
• Preparing employee work schedules.
• Addressing employee disputes, questions, and concerns.
• Ensuring all staff adhere to safety standards, company policies, and procedures.
• Managing and accounting for all money-handling procedures.
• Ordering, recording, and managing inventory.
• Ensuring the shop is adequately stocked, clean, and visually appealing.
• Motivating employees to reach sales goals and provide excellent customer service.
• Handling customer complaints.

1. Planning and scheduling manpower for day-to-day operations
2. Follow up and keep an update to customer request and feedbacks
3. Work closely with the sales manager and providing accurate schedule to them
4. Send out reminder text/call to customer daily
5. Resolving daily situation if any
6. Responsible for staff performance & discipline
7. Tabulate worker OT and submit to HR monthly
8. Prepare and compile monthly reports to relevant client
9. Prepare new staff on-boarding and off-boarding
10. Monitor training and development needs
11. Other related duties as assigned

Job Description & Requirements

• Responsible for all production matters.

负责生产部的整体事务。

• Plan and forecast production schedule according to the orders and invoices, make reasonable arrangements for production and assign daily production tasks to Factory Manager.

根据业务订单及备货单制定和预测生产计划，合理安排生产，下达每日生产任务给厂长。

• Supervise and coordinate the Standard Operations Procedures of production department.

监督、协调生产部的标准作业流程。

• Enhance production progress through effective monitoring and flexible adjustment. Implement production schedules and improve productivity efficiently.

通过有效监督和灵活调整加强生产进度，有效实施生产计划并提高生产效率。

• Establish the quality awareness and enterprise spirit. Oversee and improve quality issues during production processes.

加强员工品质意识和对员工企业理念的引导，监督并改善生产过程中的产品质量问题。

• Monitor the right usage of equipment, ensure necessary maintenance and repairs for equipment.

监督正确使用设备，确保对设备进行保养和必要维修。

• Responsible for the daily production, keep production area clean and safe.

负责生产的日常管理、生产现场及生产环境，做好安全文明生产。

• Implement production identification, supervise and inspect the processes of implementation.

负责并实施生产标识，对执行过程采取有效监督与检查。

• Responsible for production statistics and administrative matters.

负责生产统计及管理行政工作。

• Control and plan the cost saving for production.

控制与降低生产成本

• Organize team leaders’ skills training, so that they can well manage the procedures of safe operation.

负责组织各组长的岗位技能培训，使之熟练掌握安全与工艺操作规程。

• Keep company researched data as private and confidential, formulate and implement the regulations in each team.

对研发技术资料进行妥善管理和保密，制定和推行各组的规章制度

• Evaluate, train, reward and review all production employees.

对所有生产员工的考核、评估、培训及奖罚。

• Any ad-hoc work as prescribed by the superior.

上级规定的其他临时工作。

• Reporting to Deputy General Manager.

向副总经理报告。

Job Description & Requirements

Must be digree holder & WSHC certificate.

Able to handle project. and submit quotation for tender.

able to communication ministry of manpower (MOM) and Building and construction authority (BCA) Officer.

must have Bizsafe level 1 and level 2 certificate.

driving license 2A & class 3 and class 4

minium 7/8 yeras experince in singapore

microsoft office skill.

Requirement

1. Follow all safety guidelines and wear appropriate personal protective equipment (PPE)
2. Works under pressure
3. Knowledge of supervisory functions relating to commissioning field activities
4. Ready to work Public holiday, Saturday, Sunday (if needed)
5. Good communication skill
6. Able to work various job location
7. Minimum one years experience in relevant field (Construction)
8. Good communication and written skills
9. Mobility as when needed
10. Hacking of concrete wall. Removed hacking materials from site
11. Ability to work at heights and in various weather conditions
12. Strong attention to detail and commitment to quality workmanship

Roles & Responsibilities

1. Physically fit with the ability to work outdoors/indoor or any other place instructed by company in Singapore. at considerable heights in construction area
2. Willing to work construction project may be long hours
3. Ability to understand and apply basic mathematical skills
4. Install light point, install light, install fan point, install fan, install power socket etc
5. Installation glass and aluminium frame of the building
6. Report any safety concerns or equipment malfunctions to supervisors
7. Assist in the installation of doors, windows, flooring, and other fixtures
8. Measure, cut, and shape wood, drywall, and other materials according to specifications
9. Load and unload building materials, tools, and equipment
10. Interpret construction plans and instructions from supervisors to carry out building tasks
11. Good communication skills to interact with team members and supervisors
12. Teamwork-oriented with a positive attitude
13. Providing labour assistance to any departments required

Your resume must include the following information: -

1. Current and expected salary
2. Reasons for leaving
3. Date of availability

Other information

• Working hours: Monday to Friday, 9am to 6pm
• saturday 9am to 5pm
• Require to be reachable day and night
• Salary: $3500 to $8000

For interested parties, please send your resume to:

[email protected]

HAZARI ENGINEERING & RENOVATION PTE LTD

website visit - www.hazari.com.sg

Whatsapp: +6580376525

Location: Singapore

Employment Type: Full-time

Salary Range: $3000-$3800

Job Summary

We are seeking a dynamic and results-driven Manager to oversee sales, operations and lead a dedicated team to achieve business objectives. The ideal candidate will possess excellent leadership skills, strategic thinking, and the ability to adapt to a fast-paced environment.

Key Responsibilities

Must have CEI:

• Must have at least CEI-Basic

Leadership & Team Management:

• Provide guidance and mentorship to team members to achieve individual and team goals.
• Foster a positive, collaborative, and high-performing work environment.

Strategic Planning:

• Develop and implement strategies to achieve organizational goals.
• Monitor market trends and adjust plans to maintain competitiveness.

Operations Management:

• Oversee day-to-day operations to ensure efficiency and quality.
• Optimize processes to improve productivity and profitability.

Budgeting & Financial Oversight:

• Prepare and manage budgets, ensuring cost-effectiveness.
• Monitor financial performance and address variances.

Customer Relationship Management:

• Maintain strong relationships with clients and stakeholders.
• Address customer concerns to ensure satisfaction and loyalty.

Compliance & Reporting:

• Ensure adherence to company policies and regulatory requirements.
• Generate regular performance and progress reports for senior management.

Qualifications & Requirements

• Bachelor’s degree or equivalent is a plus.
• Proven experience in management or a related leadership role.
• Exceptional communication, problem-solving, and decision-making skills.
• Strong organizational and time-management abilities.
• Ability to work under pressure and adapt to evolving business needs.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and inclusive work environment.

Application Deadline: 31 Jan 2025

How to Apply: Please send your resume and a cover letter to [email protected].

We look forward to welcoming a passionate and driven individual to our team!

Responsible for providing administrative and client service support to Relationship Managers (RM) within the front office function servicing Private Banking clients.

Responsbilities:

• Provide administrative and client service support to Relationship Managers servicing Private Banking clients.
• Respond to all client enquiries and instructions and provide resolution to most issues and requests.
• Monitor transactions and activities in client accounts
• Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc
• Handle administrative duties including scheduling of appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.
• Coordinate with Product Groups, Operations and other functional areas as necessary
• Ensure adherence to internal and external regulations and policies at all times

Requirements:

• Preferably 2-5 years of relevant experience in client servicing, operations or sales support within financial institutions
• Bachelor degree or diploma from reputable institutions
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified

Need to oversee the whole operation for cleaning , worker schedule arrangement . Arrange for suitable course for workers to attend . Costing of the work. Bring in new project to increase company revenue . Workers safety must also be maintain. recruitment of new workers be it local or oversea to do the work properly .

Sales Manager who will be responsible for supervising and organizing our sales team. You will be in charge of managing organizational sales by developing business plans, meeting planned goals, and coordinating with our marketing department on lead generation. You will also be tasked with overseeing the activities and performance of your sales team by tracking sales goals, setting individual sales targets, and facilitate the ongoing training of your salespeople.
In order to succeed in this role, you will need excellent communication skills and the ability to lead a sale team. Previous experience in a sales-related role is a plus.
Sales Manager Responsibilities:
Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.
Meeting planned sales goals.
Setting individual sales targets with the sales team.
Tracking sales goals and reporting results as necessary.
Overseeing the activities and performance of the sales team.
Coordinating with marketing on lead generation.
The ongoing training of your salespeople.
Developing your sales team through motivation, counseling and product knowledge education.
Promoting the organization and products.
Understand our ideal customers and how they relate to our products.
Sales Manager Requirements:
Experience in planning and implementing sales strategies.
Experience in customer relationship management.
Experience managing and directing a sales team.
Excellent written and verbal communication skills.
Dedication to providing great customer service.
Ability to lead a sale team.

• Responsible for the successful delivery of projects, ensuring they are completed on time and meeting requirements within allocated budget.
• Monitor construction productivity and schedule performance.
• To Ensure the quality of products are good and return to suppliers if any damage.
• To Company Safety Standards and promote safety culture among the ranks throughout the Company.
• To assist in prepare information to office to prepare progressive claims and VO
• All other ad-hoc duties assigned by the management.

Manager Job Responsibilities:

• Accomplishes department objectives by managing staff; planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Ensures a safe, secure, and legal work environment.
• Develops personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Coaches, counsels, and disciplines employees.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Contributes to team effort by accomplishing related results as needed.

Manager Qualifications / Skills:

• Performance management
• Project management
• Coaching
• Supervision
• Quality management
• Results driven
• Developing budgets
• Developing standards
• Foster teamwork
• Handles pressure
• Giving feedback

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers’ needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

Responsibilities:

* Coordinating daily management operations

* Delivering superior food and beverage service and maximizing customer satisfaction

* Responding efficiently and accurately to restaurant customer complaints

* Organize and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Able to work night shift

Requirements：

* Proven work experience or similar role

* Proven customer service experience as a manager

* Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

* Strong leadership, motivational and people skills

* Acute financial management skills