Position Summary

The Guest Experience Executive’s main role is to deliver an exceptional experience for all of our learners via face-to-face or online platforms. He/She should have a pleasant personality and is professional when communicating with stakeholders. He/She is required to be familiar with video conferencing software and tech savvy.

He/She is required to be service-oriented. Proactive in looking after our learners' needs. Able to work independently and with teams. Prepared to handle multiple and concurrent tasks and is willing to work on compressed work week and long hours.

When supporting Face-to-Face programme, He/She will be tasked to:

• Setup and teardown training rooms and support activity used to facilitate learning and experience
• Usher and register learners in accordance to internal SOP and government compliance
• Facilitate activities during learning sessions (e.g. role playing)

When supporting remote learning programme, He/She will be tasked to:

• Assist learners that have issues accessing the video conferencing platform (e.g. Zoom)
• Assist trainers in facilitating activities during the remote learning sessions (e.g. breakout rooms)
• Prepare collaterals for remote learning parcels - Assist learners that have issues accessing the video conferencing platform (e.g. Zoom)

Key Responsibilities

Execute Event Plans

• Support learner's registration and attendance tracking throughout event duration
• Execute pre, during, and post-event specifications and requirements in a timely manner in accordance to defined SOP and government regulations
• Event manage event changes between client, internal, and external stakeholders during programme day
• Coordinate logistics and resources across the organization and products and services
• Maintain the safety of an event by addressing security risks originating from within and outside, encompassing both natural occurrences and human-caused incidents.

Managing Stakeholders and Guest Experience

• Attend to inquiries and feedback from stakeholders, ensuring their concerns and suggestions are acknowledged and addressed professionally and in a timely manner.
• Communicate with internal stakeholders on event requirement to ensure smooth execution
• Deliver exceptional hospitality and go the extra mile to elevate the guest experience pro-actively
• Support Head of Department to implement departmental or cross-functional initiatives

Operational Excellence

• Evaluate how latest technology trends can be leveraged to spur innovation in participants' experience
• Evaluate how current workplace technology approaches can be improved to raise productivity

Maintain Venue Facilities

• Ensure that the venue is fully operational and ready to host events in compliance with venue facilities inspection protocols
• Execute venue repair operations protocols to correct identified failures in routine inspections
• Raise status reports of venue conditions to recommend follow-up actions
• Execute improvements of venue in conjunction with updated standard operating procedures

The ideal candidate should possess:

• A recognized Diploma in Hospitality/ Tourism Management/ Events Management is preferred
• Experience with Facilities / Venue Management is a plus
• A passion for service and hospitality
• Adaptability, determination and be able to thrive in a fast-paced environment
• Ability to analyze and resolve problems in a timely manner
• Good grooming
• Confidence in communication skills for reporting to stakeholders at different levels
• Demonstrate ability to interact with the customers, employees and third parties that reflects highly on the company’s values
• Willingness to work long hours or weekends as need arise
• Good organizational skills and attention to detail

This role is currently only open to Singaporeans/ PRs.

This is a contract role with possibility of conversion into permanent position.

Why Join Us?

At ROHEI, we're not just another company - we're a diverse family with a singular mission: to partner with organisations to build cultures that honour both people and results.

Since our founding in Singapore in 2007, we have consistently been recognised as one of Singapore's and Asia's Best Workplaces by the Great Place to Work Institute, with an internal Trust Index of over 98%. Join us in our journey to make a meaningful impact on the world of work.

Ready to contribute to our success? Apply today!

Job Description:

• Perform the full spectrum of HR duties
• Ensure company HR policies are in compliance with the local labour regulations
• Plan and participate in recruitment events and corporate events
• Execute the learning programs.
• Arrange business travel such as air-ticket booking, hotel, local transport etc
• Prepare weekly and monthly report of office operation/recruitment activities.
• Any other duties as assigned

Job Requirements:

• Minimum Diploma/ Degree in Human Resource Management or Business Administration
• Good knowledge of MOM law regulations, Employment Act and employment practices in Singapore
• Proficient in MS Office
• Good working attitude, honest, integrity
• Bilingual in English and Mandarin is required to liaise with Chinese associates
• For Singaporeans and SPR only

1. Analyze recruitment needs, plan and execute recruitment strategies to attract top candidates, and identify suitable candidates to align perfectly with our business requirements.
2. Familiar with work pass processes—application, issuance, renewal, and the occasional cancellation.
3. Arrange security bonds and dormitory for new and exisiting employees.
4. Knowledgeable in foreign embassy procedures, visa and passport renewals.
5. Arrange repatriation for our work pass holders.
6. Understand local employment laws and work-pass intricacies.
7. Administer Work Injury Compensation (WIC) claims, facilitate work-injury special pass applications and cancellations.
8. Familar with HRMS systems.
9. Manage Primary Care Plan for work-pass employees and assist with employee medical benefits.
10. Maintain personnel files and keep our HR network folders tidy.
11. Help management during the annual appraisal process.
12. Liaise with Training Centres to arrange courses.
13. Familiar with payroll administration.
14. Review and renew company insurance policies, licenses, and memberships.
15. Dive into our HR policies - provide suggestions and improvements

Duties And Responsibilities

• Able to carry out welding. Good welding skills on SMAW/TIG/MIG processes will be added advantage.
• Able to weld accurately and quickly and must be able to interpret.
• Operate and inspect completed work to determine success.
• Maintain a clean and organized work area on a daily basis
  Conduct daily machine and tool preventive maintenance.
• Perform scheduled maintenance on the equipment including forklift and excavator.
• Assist the welding Lead-hand to complete the work scope within the time frame given and perform self-inspection on finished workpiece.
• Demonstrates efficient job planning and time scheduling.
• Must execute all tasks with all prescribed safety equipment in place and person using applicable OSHA rules for themselves and the mechanical technicians.
• Any other tasks as and when assigned by manager/management.
• Ensure all incoming goods are received correctly and in good condition.
• Conduct weekly and monthly stock take and prepare inventory reports.
• Ensure store operations run smoothly and maintain housekeeping
• Any other ad hoc duties assigned·
  
  Requirements
• At least 4-5 years of relevant working experience in warehouse management other project management.
• Independent and fast learner with a positive attitude.
• Possessing a forklift license, Workplace Safety & Health in metalwork, construction sites, shipyard safety instruction course for workers' general trade, hot work trade will be an advantage.
• Experience in welding

Role Overview:
As a Business Development Executive for civil works, you will be responsible for assist BD manager identifying and securing new projects, fostering relationships with clients, and driving growth in our civil engineering division. Your expertise will be crucial in navigating the competitive landscape of the construction sector.

Key Responsibilities:

• Identify and pursue new business opportunities in civil works.
• Build and maintain strong relationships with clients, contractors, and stakeholders.
• Conduct market analysis to understand industry trends and customer needs.
• Collaborate with project teams to develop competitive bids and proposals.
• Attend industry events and networking opportunities to promote our services.
• Monitor project performance and provide regular updates to management.

Qualifications:

• Diploma/Bachelor’s degree in Civil Engineering, Construction Management, Business, or a related field.
• Proven experience in business development or sales within the construction sector, particularly in civil works.
• Strong understanding of project management processes and construction methodologies.
• Excellent communication, negotiation, and relationship-building skills.
• Self-motivated with a results-oriented mindset

Job Scope

1. Proactive in IT support

2. Get quotation for IT enhancement

3. Initial check for hardware issues for server equipment or end user's workstation when issue arises

4. Installation of programs

5. Review of IT infrastructure with supplier for further upgrades E.g. Software

6. Creation/deletion of User's PC login account, email account, share folders

7. Yearly renewal of software license and IT services

8. Website upgrades and updates

9. Proactive discussion with stakeholders on the requirements of enhancement and ensuring reasonableness of the solution

10. Yearly renewal of subscription and support license.

Primary Responsibilities

• Supervise and train the team members in accordance with the service standards, ensure suggestive selling techniques are performed by all team members
• Assist in development of the wine list and ability to pair and suggest wine to guest and decanting of the wine
• Operate the cash register, compute the cash register and record total transactions
• Provide excellent guest engagement while serving food and beverages to the guests

Requirements

• Possess certificate in F&B/Hospitality Management and WSET or its equivalent
• Preferably 5 years' experience in F&B Operations in hotel restaurants / fine dining restaurants
• Good interpersonal and communication skills with cheerful personality
• Able to perform rotating shifts, including weekends and public holidays

JOB SUMMARY:

Manage the crewing function to identify, recruit, retain and develop a sustainable, compliant and cost effective crew pool.

DUTIES AND RESPONSIBILITES :

• Recruit, evaluate and hire vessel crews for the fleet and open and close Articles of Agreement in a cost effective manner
• Create and maintain personnel files for crew members and ensure crew member files contain comprehensive and current documentation of crew credentials in a timely manner
• Develop and maintain a crew credential tracking matrix
• Develop and maintain an organized plan for efficient crew changes for crew members that ensures continuity of vessel operations and good harmony and relations with crew members
• Provide advice on crew wage and benefit matters when requested
• Monitoring and closing out of crew P&I costs and medical updates
• Supervise manning agencies to ensure Company requirements and policies are fulfilled
• Liaise with agents and vendors on immigration and work permit issues for crew members entering foreign countries to ensure all local laws and regulations are followed
• Assist with crew appraisals and competency reviews
• Organize and supervise crew travel and local logistics to ensure efficient and safe travel of crew from home destinations to vessels
• Provide weekly and monthly reports to senior management on crewing matters and issues
• Obtain information and remain fully informed on local legal and regulatory requirements on matters that may affect crew members, including immigration rules and procedures, local social tax issues and insurance matters
• Assist with crew relations and communication when required
• Undertake audit on manning agencies when necessary

We are seeking a dynamic and passionate Executive Sous Chef to oversee culinary operations across multiple outlets. This role demands strong leadership, creativity, and a commitment to excellence in food quality and guest experience. The ideal candidate will ensure seamless kitchen operations, develop innovative menus, and uphold the highest food safety and hygiene standards while mentoring a high-performing team.

Key Responsibilities:

• Oversee daily kitchen operations across outlets, including Dusk @ Mount Faber Peak, The Mirabilis Bar, Arbora & Arbora Cafe, and Sky Dining experiences.
• Ensure seamless coordination between outlets to maintain consistent food quality and service excellence.
• Collaborate with the Assistant Director of F&B to design innovative menus tailored to each outlet’s concept, incorporating food trends and guest preferences while ensuring profitability and brand alignment.
• Plan and execute special dining events, seasonal promotions, and creative culinary concepts.
• Train, mentor, and manage kitchen staff to foster professional growth and a collaborative work environment.
• Conduct regular performance reviews and provide actionable feedback to support professional growth.
• Oversee food costs, inventory levels, and procurement to maintain budget alignment, minimize wastage, and maximise operational efficiency.
• Enforce strict compliance with food safety, hygiene, and health regulations.
• Conduct routine inspections of kitchen facilities and equipment to maintain operational excellence.
• Work closely with the service team to deliver exceptional and seamless dining experiences for guests.

Job Requirements:

• Diploma or Degree in Culinary Arts with at least 6 years of experience in professional kitchens.
• Passion for culinary arts with a proven ability to develop innovative menus and concepts.
• Strong knowledge of various cuisines, advanced culinary techniques, and kitchen systems.
• Proven expertise in managing multi-outlet culinary operations, preferably across diverse markets.
• Proficiency in food cost control, inventory management, and budgeting.
• Exceptional leadership and interpersonal skills to inspire, guide and develop a high-performing team while fostering collaboration and team morale.
• Excellent organizational and problem-solving abilities to manage multiple tasks effectively in a fast-paced environment.
• Comprehensive understanding of food safety and hygiene regulations, with a valid Food Hygiene Certificate.
• Flexibility to work flexible hours, including weekends and holidays, to meet operational demands.

Logistics and Store Executive Responsibilities

Logistics Management

1. Coordination of Shipments and SuppliesPlan and manage the timely procurement, transportation, and delivery of parts, tools, and materials required for ship repair projects.
   Coordinate with suppliers, vendors, and shipping agents to ensure critical components reach the repair site on time.
   
2. DocumentationPrepare and verify shipping and customs documentation for imported or exported parts and equipment.
   Ensure compliance with maritime regulations and company policies.
   
3. Inventory ManagementTrack incoming and outgoing shipments to maintain accurate inventory of ship repair components and consumables.
   Utilize warehouse management systems (WMS) to monitor stock levels and track item usage.
   
4. Supplier and Vendor ManagementLiaise with local and international suppliers to source marine-grade materials and equipment.
   Negotiate contracts and monitor supplier performance for cost-efficiency and reliability.
   
5. Emergency Logistics SupportRespond swiftly to urgent repair requests by arranging expedited delivery of critical parts.
   Address delays, damaged shipments, or shortages to minimize project downtime.
   

Store Management

1. Stock Control and StorageMaintain an organized inventory of spares, tools, and consumables used for marine ship repairs.
   Ensure proper storage of items to prevent damage from environmental factors such as moisture or salt air.
   
2. Receiving and Dispatching GoodsOversee the receipt of goods, inspecting for damage or discrepancies against purchase orders.
   Manage the dispatch of materials to repair sites, ensuring accuracy and timeliness.
   
3. Equipment and Tools ManagementTrack and maintain tools, ensuring they are calibrated and in working condition.
   Implement protocols for the issuance and return of tools and equipment.
   
4. Compliance with Safety StandardsEnforce proper storage and handling of hazardous materials, adhering to environmental, health, and safety (EHS) regulations.
   Ensure the store complies with marine industry standards and certification requirements.
   

Administrative and Strategic Duties

1. Reporting and AnalysisPrepare regular reports on inventory levels, material usage, and logistics performance.
   Analyze data to identify trends, reduce waste, and improve operational efficiency.
   
2. Team CoordinationSupervise logistics and store personnel, providing training on safety, inventory systems, and operational procedures.
   Assign tasks and monitor team performance to meet deadlines for ship repair projects.
   
3. Cost ManagementIdentify opportunities to optimize logistics and storage costs without compromising quality or efficiency.
   

Specialized Responsibilities for Marine Ship Repair

1. Coordination with Project TeamsWork closely with project managers, engineers, and repair crews to prioritize material needs for ongoing ship repair jobs.
   
2. Critical Spare Parts ManagementMaintain a fast-access inventory of frequently used or high-demand spare parts to minimize downtime.
   
3. Support for Dry Dock and Offshore OperationsEnsure the timely supply of parts and equipment to dry dock and offshore repair sites.
   Manage logistics for transporting oversized or heavy equipment used in ship repair.
   

JOB RESPONSIBILITIES:

• Develop new customers and businesses
• Grow assign account revenue, market share and profit goals to meet objectives
• Develop trusting long-term relationships with customers through managing and interpreting their requirements
• Convince customers that Syspex products and services would best satisfy and value-add to their needs
• Develop and provide pre-sales technical assistance and product education to customers
• Negotiate tenders and contract terms and conditions to meet both customers’ and company’s needs
• Meet and exceed sales targets and objectives through the development of new businesses, coordination of sales projects and existing business penetration
• Maintain effective teamwork with members of the Sales Team and other functional teams
• Other tasks assigned by supervisor

REQUIREMENTS:

• Diploma or equivalent with at least 3-year food or industrial supplies industry related experience in business development or account management.
• Possess a Singapore Class 3 Drivers’ License (preferably with own vehicle)
• Experienced in conducting training/sales pitches for customers
• Outgoing, positive, driven, self-motivated and possess a hunter mentality
• Ability to work independently and under pressure
• Strong communication skills and a teamwork attitude

1) Responsible for assigning correct fleet resources (tow trucks) to real-time and pre-scheduled job

2) Overall in charge of all Fleet (Tow Drivers and Lorry Drivers)

3) Monitoring and recording of staff fleet performance, attendance, discipline and management

4) Ensure daily,weekly and monthly KPIs are met and not limited to any task assigned by management

JOB RESPONSIBILITES

• Responsible for overseeing all cleaning staffs on allocated sites
• Reponsible for inventory on sites (Stocktake, procuring & delivery)
• Ensuring that a first class cleaning service is delivered to multiple sites
• Additionally, carrying out cleaning works to bolster team efficiency
• Planning, reviewing and conducting work schedules for cleaners
• Build good rapport with clients
• Train and guide new cleaners according to company standards
• Ensure all safety measures are adhered to on site
• Recruitment of manpower
• Resolving and managing of incidents
• Administative matters (Hardcopy & softcopy)

JOB REQUIREMENTS

• Minimally possess 2 years of relevant experience
• Minimally possess a Class 3 driving license
• Must have basic knowledge of Microsoft Office
• Able to contribute to operational improvement
• Have a methodical approach to cleaning that is organised, efficient and thorough
• The ability to work well independently, and lead a team
• Good interpersonal and excellent communication skills
• A positive and approachable manner
• Good numeracy and literacy
• Adaptability to change and willingness to adopt new processes and ideas
• The ability to deliver quality work and to work unsupervised
• Attend meetings

Interested applicants can also submit resume with expected salary to: [email protected] or contact Mr Teh at 86603984 to discuss further.

We regret to inform that only short-listed candidates will be notified.

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

• Establish & retain good relationship with existing and new Clients through frequent phone calls, emails, etc.Prioritize (Segmentation and priority of Clients), estimating and quoting of customers’ Request for Quotation – in a timely manner
• Follow-up on quotes & deal with the Clients thru phone calls, email replies.
• Create Quotations and send to clients
• Convert Sales leads into actual orders/docking/ship repairs.
• Enquiries Tracking and Weekly Presentation
• Undertaking ad-hoc projects.
• Customer Visits when required
• Participation in events such as networking dinners, exhibitions, etc.

KEY COMPETENCIES

• Excellent interpersonal and negotiation skills
• Good team player who can work independently
• Growth mindset, proactive and self-motivated
• Understanding of Ship building, shipyard activities, small crafts, yachts, repairs, etc.
• Ability to work under pressure of time (and include weekends if required).
• Commercially sensitive to numbers

Responsibilities:

You will work directly with sales team in pre-sales situations with the following specific responsibilities:

• Provide presales support for all sales activities including prospects requirement analysis, product demonstrations and other general sales support
• Propose Solution to meet prospects' needs and objectives of buying an ERP system
• Provide consultation and sharing of product information to the sales team
• Prepare Proof of Concepts when required to demonstrate product capability

Continue with after Sales Support to carry out the following:

• Biz Process Studies with key users to close up expectation gaps
• Training to end users on usage of system
• Project tasks monitoring & management till successful Live run.

Requirements:

• Excellent written, verbal communication skills and presentation skills
• Good interpersonal communication skills to work successfully with prospects, customers, and across our departments
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
• Creative approach to problem solving.
• Technical knowledge of IT technology is a Good to Have but not compulsory
• No experience are welcome and remuneration will be rewarded according to your working experiences.
  Only shortlisted candidate will be notified for interview.

• Posting of recruitment advertisements
• Engagement with both internal and external stakeholders such as employees and vendors, etc
• Manage office sundry purchases
• Payroll administration
• Assists in employment contract renewals
• Coordinate medical arrangement for foreign employees (medical check-ups for work pass, and vaccination)
• Ensure complete, up-to-date, accurate and accessible records are kept for all employees.
• Assists in the co-ordination of social and recreational activities to promote the general welfare of all employees
• Performs HR data entry relating to employee's information, training records, etc.
• Manage and route phone calls appropriately
• Assists in work pass applications and other immigration related work.
• Prepare and submit government bodies and statutory board related surveys.

• Posting of recruitment advertisements
• Engagement with both internal and external stakeholders such as employees and vendors, etc
• Manage office sundry purchases
• Payroll administration
• Assists in employment contract renewals
• Coordinate medical arrangement for foreign employees (medical check-ups for work pass, and vaccination)
• Ensure complete, up-to-date, accurate and accessible records are kept for all employees.
• Assists in the co-ordination of social and recreational activities to promote the general welfare of all employees
• Performs HR data entry relating to employee's information, training records, etc.
• Manage and route phone calls appropriately
• Assists in work pass applications and other immigration related work.
• Prepare and submit government bodies and statutory board related surveys.

Job Responsibility

· Coordinating and monitoring of Building Maintenance

· Management of suppliers and contractors

· Adhoc secretary support

· To assists in consolidation of stationery purchase

· Admin support to safety

· Assist HR on New Hire onboarding items such as access cards, and maintenance of list of record.

· Assist Internal audits

· Assist License related matters such as BCA, EMA, Bizsafe, Fire certificate & Vehicles

· Assist in other adhoc duties

Job Requirement

· Minimally a ITE/Diploma or its equivalent.

· Knowledge in doing internal memo content

· At least 2 years in administrative task

· Knowledge in MS Word, PowerPoint & Excel

· Able to work independently

· Strong verbal, written, and interpersonal skills

1) Performs administrative and clerical tasks

2) Ensuring internal Records are accurate

3) Checking of documents from customers to ensure compliance

4) Assists with initial client operational requirements relating to vehicle recovery / towing

5) Assists with internal reporting generation and submission to relevant stakeholders

6) Any other duties as assigned by management

7) Training will be provided

Fresh graduates are welcome to apply

• Posting of recruitment advertisements
• Engagement with both internal and external stakeholders such as employees and vendors, etc
• Manage office sundry purchases
• Payroll administration
• Assists in employment contract renewals
• Coordinate medical arrangement for foreign employees (medical check-ups for work pass, and vaccination)
• Ensure complete, up-to-date, accurate and accessible records are kept for all employees.
• Assists in the co-ordination of social and recreational activities to promote the general welfare of all employees
• Performs HR data entry relating to employee's information, training records, etc.
• Manage and route phone calls appropriately
• Assists in work pass applications and other immigration related work.
• Prepare and submit government bodies and statutory board related surveys.

Job Description & Requirements

• Ensure accurate, complete and timely submission of monthly financial and management reports
• Ensure compliance with all finance filing requirements, GST and tax filing requirement, audits, and procedures.
• Handle annual external audit, providing all the necessary clarifications and support to ensure a quality audit process in a timely fashion
• Handling full sets of accounts (AP, AR and G/L), including preparation of journal entries, balance sheets, income statements & other reporting schedules.
• Review monthly reconciliation schedules relating to bank balances, payables, inter-company balances etc.
• Manage the Company's cash flow, cash projection and set action plans
• Perform internal audit on overseas joint venture partners, if required
• Perform inventory stock check
• Ad-hoc duties as assigned by Directors

Job Requirements:

• Diploma/Degree in Finance & Accounting with Good Working attitude
• 3 - 5 year(s) of working experience in the related field is required for this position
• Good interpersonal and ability to manage people and communicate effectively with all level business partners & external auditors
• Strong team player, self-motivated, detailed oriented, proactive and independent

We thank all applicants for your interest and regret to inform that only shortlisted candidates will be notified.

Benefits:

• Basic up to $4400
• Eligible for June and December Bonus

Job Scope:

• Prepare monthly group consolidated cash flow statements to assess and mitigate cash flow risks.
• Handle Trade Finance and Hire Purchase (HP) submissions.
• Manage shipping documents and address discrepancies efficiently.
• Prepare and coordinate board resolutions and minutes related to financial matters.
• Manage FX hedging strategies and monitor borrowing rates.
• Compile Profit & Loss (P&L) and Balance Sheet (BS) analyses to ensure compliance with bank covenants.
• Prepare and submit the monthly treasury report to the General Manager of Finance.

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We regret to inform that only shortlisted candidates would be notified

We wish you all the best in your career search.

Zen Career Pte Ltd | EA License No.: 24C2559

Ong Boon Kuan (Deleon) | EA Personnel No.: R24126412

The Key Account Executive, Retail – FMCG, is part of our Sales team. He/she is expected to work closely with the other KA Executives and Managers, as well as with Marketing, Sales Operations, Import & Export, and Finance & Accounts departments. We also expect to have strong Sales or Business Development experience in the Grocery segment with the major retail chains in Singapore that are not limited to NTUC, and Sheng Siong.

Qualifications & experience

Min 1 year in Management Field (e.g. CMM, FP NTUC & DFI)
Experience in Modern Trade is a MUST
Experience in Key Accounts is an advantage
Work in an FMCG environment (i.e. Supermarket industry)
Great communication skills (for external customer facing & internal sales rep/merchandisers facing)
Good Excel & PowerPoint skills (for internal reporting, and external document filling)
Able to handle pressure on deadlines & attention to details

Tasks & responsibilitiesKey Account Responsibilities:Meet monthly sales targets for designated accounts. Collaborate with Operations to optimize sales, distribution, and merchandising.
Monitor the service level of assigned accounts and minimize loss of sales opportunities.

Promotion Strategy and Product Launch:Enhance promotion strategies for increased sales
Establish objectives and marketing plans with retailers.
Conduct market research on industry trends and intelligence for business expansion

Product Launch:To do new product listing with each supermarket chain and responsible for the planning and implementing new product launch activities.
Responsible for product promotion proposal submission, negotiation, and execution.
To liaise and negotiate with supermarket personnel for product display space and rental during promotion periods, and to improve visual merchandising of our products.
Propose and execute ways to expand product display for brand awareness in outlets.

Relationship Building:Build and strengthen relationships with buyers, outlet personnel, and relevant parties to ensure smooth operations e.g. stock ordering, replenishment
Understand the customer’s business universe, identify and capture opportunities to increase market share in the outlet, and identify the opportunities/threats in the market to increase the outlet’s potential for maximizing profits to the company.
Provide excellent customer service and enhance customer relationships. Build effective business relationships with customers to meet their needs while protecting the company’s interests.

Sales Development:Assist in developing and implementing sales activities (NCP, promotion, thematic campaign).
Monitor and track marketing expenses to ensure that trade spend is within budget
Analyze category, brand sales, and promotions of assigned accounts for business opportunities to grow sales, volume, and distribution Provide feedback on the trade and competitors’ market developments to maintain relevance and competitiveness
Conduct quarterly and/or bi-yearly business reviews with assigned accounts to improve sales performance and to develop the business further.

Job Description:

- Team player, able to work closely within the team leading the team while taking charge of the team members

- Plan and lead the team's operation to achieve company goals

- Perform ad-hoc duties such as operating machineries

sorting, stacking, cutting, trimming, etc.

- Physically fit

- Maintain personal and work place hygiene

- Willing to learn, positive attitude and able to take initiative

- Responsible

- Able to work in cold room environment

- Able to manage team to fulfill operational requirements

- Training to be provided

Working Hours

- 6 days: Mon-Sat