This role reports to out outsource finance team.

Roles & Responsibilities

Job scope includes but not limited to;

• Managing incoming and outgoing letters
• Be the representative for accounting and finance queries within the office.
• Liaising with HQ and Accounts Dept.
• Preparation of Accounting information (training will be given)
• Assist in co-ordinating meetings and calling of quotations
• General Office administration duties (eg. filings etc.)
• Other tasks as assigned by line manager and/or management
• Working knowledge on Microsoft Word, Excel, and Power Point essential.

Strong communication skills required.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Job Description:

• Tactical sourcing for food and non-food categories related items
• Ongoing assessment, strategic sourcing and supplier relationship management
• Drive alignment within all the units, update procurement processes and comply with procurement best practices
• Identify opportunities for long term relationships/partnerships
• Cost Control

Job Requirements:

• Minimum ‘O’ Level and above with at least 2 years of working experience in purchasing in the Hospitality industry
• Good communications & negotiation skills
• Good analysing and coordination skills
• Proficient in Microsoft applications
• Positive attitude and able to work independently and as well as in team
• Altminds/orderEZ system knowledge preferred

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

The incumbent shall be responsible for the processing of the full cycle of payroll computation on a monthly basis. Timely and accurate processing is required to meet the deadline of the closing.

Senior HR Executive reports directly to the Head of Human Resource and able to work independently. He/She will have to liaise with all Sections/Departments to gather the overtime claims and incentive claim for processing.

JOB RESPONSIBILITIES

- Verify the attendance of employees accordingly to the roster.

-Verify the claim of overtime hours, night shift allowance and split shift allowance

- Carry out data entry into the payroll software systems

-Prepare the payroll summary to be checked by the Head of HR.

-Download the bank file to be submitted to Finance

-CPF Contribution

-Submission of the foreign workers income tax clearance with Inland Revenue of Singapore.

- Process employee resignation (tax clearance and salary release)

-Compile salary data monthly for Senior Management.

-GPML/GPCL/GPPL, all govenrment claims

- Full suite of Infotech experience is an added advantage

- Any other tasks as assigned by Head of HR

· Degree in Accounting or ACCA graduates

· Computer literate and knowledge in MYOB accounting software an advantage

· Work independently under tight deadlines

· Customer oriented with good interpersonal skills

· With or without working experience

· 5-day workweek

· Work location: walking distance from Bugis, Rochor or Jalan Besar MRT stations

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Job Description:

• Tactical sourcing for food and non-food categories related items
• Ongoing assessment, strategic sourcing and supplier relationship management
• Drive alignment within all the units, update procurement processes and comply with procurement best practices
• Identify opportunities for long term relationships/partnerships
• Cost Control

Job Requirements:

• Minimum ‘O’ Level and above with at least 1 years of working experience in purchasing in the Hospitality industry
• Good communications & negotiation skills
• Good analysing and coordination skills
• Proficient in Microsoft applications
• Positive attitude and able to work independently and as well as in team
• Altminds/orderEZ system knowledge preferred

We're looking for a Executive Chef with a minimum of 10 years of experience

· Prepare food for all customers according to procedures and our service standard.

· Create new dish and menu for some special VIP customer.

· Lead the kitchen team in product innovation, product planning, and menu design

· Managing food purchasing and storage

· Ability to handle the food production processes from beginning to end.

· Make sure the end product and the cooking process conform to procedures and standard.

· Purchasing fresh seafood daily for weekly special dish.

· Prepare the appropriate amount of food according to daily food chart

· Assist in training of new staffs.

· At least 10-15 years of experience working in the kitchen

· Must have good working attitude

· Ability to innovate and create new menu

· Ability to work effectively as a team

· Willing to go the extra mile for the business

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the team

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott

We are looking for candidates who can build The Garcha Group brand digitally on all platforms leading to direct measurable revenue for all hotel rooms and F&B outlets.

Responsibilities include but are not limited to:

- Be a brand guardian for The Garcha Group, setting the tone as well as the look & feel ofall communication.

- Create and execute social media calendar for daily content on social channels such as

Facebook and Instagram.

- Create and execute EDM schedule.

- Review and respond to all reviews on social media, Marriott and OTA channels within 24

hours.

- Initiate and maintain a yearly schedule of events for marketing campaigns.

- Plan, coordinate and execute marketing campaigns both room-side as well as F&B at

property level, enabling more customized and need based marketing.

- Create and organise photography, videography and associated editing for all marketing

needs.

- Maintain and update Marriott and "vanity" hotel and F&B websites' content to ensure all

communication is up-to-date and on brand

- Create and ensure version control of all graphic collateral assets in all departments of all

hotels and F&B.

- Coordinate PR events with and independently from PR company, and continue

relationships/partnerships.

- Assess, recommend, and develop and maintain relationships with influencers, through a

planned schedule of invitations to hotel inspections and hosted events.

- Respond to all emails within 24 hours regarding any marketing and influencer

opportunities.

- Be up to date with online, above the line, below the line market trends and new

developments.

- Actively monitor competitors' online, above the line, below the line marketing programs

- Identify other online marketing opportunities to increase brand and hotel awareness from

time to time.

- Drive traffic and conversion for the F&B dining venues website, ensuring offers are relevant to the market and produce results

- Maintain and update website content to ensure brand standards and web audit goals are met

- Create awareness and visibility of F&B website through Search Engine Optimization and Display Media

- Ensure optimal utilization of Marriott digital tools and channels to maximize marketing coverage

- Manage social media channels to build brand reputation and loyalty through relevant and engaging content that is brand compliant

- Ensure hotel meets Marriott’s social media measurement goals

- Develop social media campaigns and strategies to increase hotel’s presence and participation

Other Projects/Responsibilities:

• Identify online marketing opportunities to increase property visibility and awareness

• Keeping abreast with online market trends and new developments

• Actively monitor competitors’ pricing and marketing programs

• Support and give advice on any-related digital / online initiatives

• Develop annual digital marketing strategy for the hotel

• Produce videos and/or prints for media marketing purposes

Job Description

Play a critical role of impacting future leaders of tomorrow through building spiritual student-led movements. Help them become life-long lovers of God and labourers for the global harvest.

Responsibilities:

• Communicate with students how to have a relationship with God.
• Disciple, inspire and coach students to grow in their relationship with God through conducting bible-study sessions.
• Organise training conferences for students.
• Assist in the planning and implementation of strategies for outreach activities.
• Mobilise and lead students on mission trips.

As a Christian organisation, employees will be required to attend work meetings and Christian fellowship meetings, which start and end with religious activities such as prayers, words of worship and bible sharing. Non-Christian employees are not required to participate in the religious activities.

Requirements:

• At least a Diploma in any discipline
• Bible knowledge
• Passionate to work with youths
• Reasonable degree of self-assurance and an ability to handle pressure
• Able to adapt quickly to changes in work environment
• A self-starter and an enthusiastic learner
• Able to work independently and also within a team
• Able to manage multiple relationships and tasks simultaneously
• Committed to Cru's ministry models of connecting others to Jesus and discipleship
• Prior experience in sharing the love of God and disciple-making is advantageous
• Alignment with the doctrinal articles of faith and the general rules in the Statement of Faith of our company

This is a support-raising position. You may visit Cru Singapore website (https://www.cru.org.sg) for more information.

Application Requirements:

Please submit your application at: https://www.cru.org/sg/en/opportunities/careers/field-executive-campus.html

Only applications received through the above link will be reviewed and only shortlisted candidates will be contacted.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Job Description

• Manages group room/F&B events enquiries and related functions, dealing from receipt

of request to contracting and payment.

• Liaise with in-house departments for a quick and smooth execution and conversion of

group business. Maintains ownership of group blocks, including pickup numbers,

reservation methods, billing, and proper treatment of VIP guests.

• Manages site inspections, organizing visits, room allocation, inspection of rooms and

coordinates all departments to execute a perfect showcase of the hotel, providing

accurate information on visitors

• To conduct 5 room/F&B events sales calls daily and 3 room/F&B events sales activities

• To identify and develop new potential accounts (to prospect at least 2 new accounts

per week).

• Develop sales plans to generate business from identified markets/accounts.

• Determine corporate account needs and initiate sales activities of each assigned

market/account to enable future bookings.

• Management and growth of corporate accounts by tracking individual transient, group

and catering production goals.

• Gather market intelligence: new product ideas, competition activities, new customer

trends and performance.

• Be actively involved in ensuring prompt follow-up on incoming phone calls, site

inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all

sales/operational documents and adhering to the standards set by the department in

execution and filing of all said documents.

• Managing DayAway and other platforms if required.

• Perform any other duties assigned by owner according to changing business, economic,

customer needs or restructure within Sales & Marketing Department (Corporate,

Rooms & F&B).

• Any other duties or responsibilities as assigned by Management.

• Managing DayAway, TagVenue and other platforms if required.

• Create partnerships with other platforms that may benefit the group for events.

• Creating Event Orders, Contracts and Updating the Event Tracker on a monthly basis

stating Revenue & Cost of each Event.

• For groups more than 10pax dining at the restaurants (both private & company

• groups), arrange a courtesy call to welcome the guest and inquire about their event

type, as well if they need anything else for us to ensure their experience is a

memorable one.

• Organize each Hotel Dropbox Folder to have all necessary materials for event sales

• -Along with Operations/Events Manager, discuss and create Event Package Pricing Tier

Strategy for business continuity.

We are a renovation contractor company looking for an Accounts Officer / Executive with relevant experience in the Renovation Contractor industry.

Responsibilities

• Simple translation and preparation of documents in English and Chinese
• Maintain records and documentations
• Ensure timely monthly closing
• Full set accounts including GST submission
• Payroll
• Preparation of management reports
• Any other adhoc admin duties.

Requirements

• 5.5 days work week (Saturday half day)
• Bilingual in both English and Chinese to liaise with internal and external Mandarin speaking stakeholders
• Ideally 2 years relevant accounts experience in renovation contractor industry
• Experience in using Microsoft Excel and accounting software
• Minimum Diploma in Accounting or related
• Meticulous, good attitude and willing to learn

Job Listing: HR Admin

Location: Singapore

Type: Full-Time

Salary: SGD 2,200 - SGD 2,800 per month

About Us

BUTLER™ is Singapore’s leading provider of property management, housekeeping, and concierge services. Guided by the values of Excellence, Innovation, and Betterment, we are dedicated to delivering world-class standards and creating meaningful opportunities for our team members.

We are looking for a proactive and detail-oriented HR Admin to join our team. If you are organized, resourceful, and passionate about human resources, we invite you to grow with us.

Key Responsibilities

Recruitment

• Manage job postings and assist with the recruitment process across all departments.
• Coordinate interview scheduling and support onboarding for new hires.

HR Administration

• Maintain employee records and ensure accurate documentation.
• Prepare HR-related documents, such as contracts and letters.
• Handle leave tracking, claims, and other HR operational tasks.

Employee Support

• Provide administrative support for employee queries and HR initiatives.
• Assist with organizing employee engagement activities.

Compliance and Payroll Support

• Ensure compliance with labor regulations and company policies.
• Assist with payroll processes and related administrative tasks.

Requirements

• Diploma in Human Resources, Business Administration, or a related field.
• Previous experience in HR or administrative roles is an advantage.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office and HR systems.
• Excellent communication and interpersonal skills.

Why Join Us?

• Be part of a company recognized for excellence and innovation.
• Collaborative and supportive team environment.
• Opportunities for personal and professional growth.

How to Apply

If you are ready to advance your career with a company committed to quality and innovation, submit your resume today!

BUTLER™ – Elevating Standards, Transforming Lives.

Campaign Planning and Strategy

• Support the development and implementation of comprehensive marketing campaign strategies to meet client's business objectives
• Interpret campaign metrics and develop data-driven approaches to achieve campaign objectives
• Support the team in developing budget recommendations, campaign goals and strategies
• Conduct competitive analyses or other business research to develop relevant insights to inform marketing strategy
• Proactively monitor, track and report on campaign metrics and performance
• Familiar with the workings, language and lexicon of various disciplines helming our business i.e. creative, content, digital strategy, martech and branding

Campaign Execution

• Support the management of campaign timeline, budgets and resources
• Support the creation and production of marketing assets across various channels (e.g., mailers, social media content, paid campaigns)
• Coordinate with internal teams and external vendors to ensure timely and effective campaign delivery
• Manage and optimise campaigns across multiple channels (e.g., LinkedIn, Instagram, Google, email).
• Monitor campaign performance and make necessary adjustments
• Prepare comprehensive campaign reports and insights for clients
• Use data to optimize campaigns and improve results
• Stay up-to-date with industry trends and emerging technologies

Client Service Team Communication

• Build strong relationships and maintain open communication with the client services teams
• Provide regular updates and lead discussions on campaign progress and performance
• Address client concerns and requests in a timely and professional manner

Team

• Collaborate with a cross-disciplinary team of designers, content writers, and account managers
• Take responsibility of given tasks to completion, self-educating if necessary
• Support the campaign team in driving initiatives and positive change within the company
• Effective in managing and mentoring junior team members

E-Commerce Exevutive for Jewellery grows the e-commerce business by improving the customer experience, executing customer order fulfilment and maintaining the digital platform. He conducts data analysis to generate data-driven market insights and manages relationships with business partners.

As an e-Commerce Specialist, you will create and implement strategies that make online transactions possible. You will organise, develop, and execute website marketing plans.

• Write and edit product content that will be published on e-Commerce websites/portals.
• Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.
• Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
• Provide support in other areas of Media Marketing, PPC, Email Marketing, SEO, Keyword Research, Google Analytics, Website UX, and Paid Social Media.
• Be a subject matter expert to assigned product categories.
• Identify best practices regarding inventory, pre-orders, and pricing policies.
• Monitor changes in product sales by using web analytics and Excel spreadsheets to stay organised.
• Ability to multitask and meet deadlines while maintaining attention to detail.

Requirements

• Minimum of 6+ years experience in a fast-paced, e-Commerce Jewellery business.
• Hands-on experience in managing and maintaining e-Commerce websites/portals.
• Knowledgeable of the e-Commerce space that includes marketing strategies, product development, competitive strategies, consumer research, industry trends and usability best practices.
• Knowledge of various platforms and online sales strategies and can be used to conduct digital sales or website conversions.
• Familiarity with web design and a keen eye to detail.
• Excellent communication and collaboration skills.
• Analytical and multitasking skills.

About Propseller

In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore’s fastest-growing companies 2024 by The Straits Times and Statista!

In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.

Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.

By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (700+ reviews).

The next phase of the journey is to go from helping people sell their homes to becoming the No. 1 brand for people to move from one home to the next: sell, buy, and finance.

Find out more at: propseller.com/careers/.

Role Description

The Client Success Executives are the strategic and supportive partners for our clients and Real Estate Consultants. As Client Success Executives, you own client portfolios and ensure an elite client experience, from smooth onboarding, and managing property listings, to coordinating viewings, all aimed at facilitating successful closing. This is an excellent position for a highly motivated and capable professional with a radiant passion for making clients successful and happy.

Manage the Property Listings of a Portfolio:

• Manage Listing Activations: Ensure the timely and accurate activation of assigned listings by creating, publishing, and reviewing engaging, high-quality descriptions aimed at attracting potential buyers.
• Coordinate Marketing and Staging: Oversee the scheduling and coordination of photoshoots and property staging to showcase each listing at its best.
• Execute Advertising Strategies: Execute targeted listing advertising strategies to maximise visibility and drive marketing effectiveness.

Client Onboarding and Management:

• Client Onboarding and Relationship Management: Seamlessly onboard new clients using Propseller's integrated tools, serving as their secondary point of contact to ensure a smooth transition and strong initial experience.
• Support Excellence: Enhance client satisfaction by delivering gold-standard support, meeting and exceeding service expectations to foster positive, lasting relationships.

Coordination & Stakeholder Management:

• Viewing Coordination: Effectively manage property owners' availability for viewings over several weeks, optimising schedules within fixed and limited viewing windows to maximise convenience and exposure.
• Checkpoint Call Scheduling & Reporting: Schedule regular checkpoint calls with clients, Real Estate Consultants and other internal teams and prepare comprehensive listing performance reports, offering valuable insights and updates to keep clients informed and engaged.
• Cross-Functional Collaboration: Work closely with internal teams to address client needs, ensuring seamless service delivery and a cohesive experience across all touchpoints.

Others:

• Process Improvement Projects: Participate in ad-hoc projects aimed at enhancing current systems and processes, identifying areas for efficiency and effectiveness gains.
• Reporting & Knowledge Sharing: Generate regular reports and join improvement-sharing sessions to promote best practices and continuous development within the team.

Ideal Candidate

You are detail-oriented, highly organised, and skilled in communication and multitasking. You thrive in client-facing roles, genuinely enjoy helping clients achieve their goals, and bring a passion for building meaningful relationships. You have experience in roles like Customer Service, Sales, or Marketing, where you've honed your ability to understand client needs and deliver exceptional support.

Requirements

• Education: Diploma or degree required;
• Experience: At least 6 months in a client-facing role, demonstrating customer service skills and professionalism;
• Language Proficiency: Fluent in both written and spoken English;
• Technical Skills: Proficient in Google Suite and MS Office, with strong overall computer skills;
• Work Availability: Available to work five days a week, including one weekend day per week and some public holidays (in which case, you’ll get off-in-lieu to compensate);
• Exceptional Communication Skills: You have a natural ability to connect with diverse clientele, adapting your communication style to build rapport and ensure clear, effective interactions;
• Organised and Multi-Tasking: You excel at time management and prioritising tasks, consistently completing work efficiently and on schedule;
• Fast and Detail-Oriented: With a meticulous eye for detail, you review your work carefully to ensure high quality while maintaining a quick turnaround;
• Client-Centric Approach: You genuinely enjoy interacting with clients and are dedicated to making Propseller clients successful through attentive, supportive service;
• Resilient and Persistent: You demonstrate resilience when facing challenges or pushback and have the determination to see tasks through to completion.

You Get

• Central office: WeWork office near Lavender, Bendemeer, and Farrer Park MRT;
• Swimming pool and gym access: access to our office swimming pool and gym;
• Cutting-edge equipment: MacBook Pro, Jabra headset, fully integrated CRM, and more;
• Quarterly town halls: Quarterly town halls including company-wide physical gatherings;
• Team lunch budget: Quarter budget for team bonding lunches or dinners;
• Bi-annual performance and salary reviews: giving all the opportunity to progress fast;
• Corporate health insurance: with HSBC Life, including hospitalisation, general practitioners, TCMs, specialists and dental consultations.
• 100 amazing “Professional fire makers” as colleagues: Experience a fast-paced, innovative tech startup culture, collaborating with a team of talented and upbeat "Sunshine" colleagues who bring positivity and energy to work every day;
• Impact: Opportunity to make an impact by guiding people through one of life’s biggest financial decisions, buying or selling a home.

Recruiting Process

Ideal length: 2 weeks

If your application is selected:

1. Interview 1 - Online (2 hours)

a. 30 min – Introductory Call with Talent Acquisition Associate
b. 30 min - Online Test, if passes
c. 1 hr – Meeting with our Head of Success & Service and Client Success Manager

2. Reference checks

3. Interview 2 - In person (1 Full Day)

a. Day-in-the-life with training and job simulation (Stipend provided)
b. Meet with CPO

4. Welcome aboard!

Compensation

On-target earnings of $3,400 to $3,650 / month (90% base, 10% variable) + Stock options

This position reports to the Head of Marketing and will be responsible to drive the organisation’s branding campaigns for selected brands. This is achieved through well designed and creative marketing campaigns and initiatives, ensuring cost-effective campaigns and optimal revenue growth.

Job Description

● Develop an overall brand building and lead generation strategy for each brand/centre, to drive awareness and obtain qualified sales leads for conversion thereafter.

● Utilize an integrated mix of online and offline channels that include digital, email, social media, events, content marketing, affiliate/referral and localized outreach campaigns to drive outcomes in a cost effective manner.

● Develop effective communication strategies to build brand awareness and engagement for the brands under the Company.

● Create content on Facebook, Instagram, YouTube and other channels to drive brand recall, awareness, loyalty and engagement outcomes.

● Achieve concrete growth in designated social media accounts for selected brands.

● Develop content in written formats as well as other formats such as videos, targeted at the desired audience segment to improve SEO and improve brand-related metrics and overall engagement.

● Plan, implement and manage brand engagement initiatives and events (including but not limited to CSR) in partnership with Operations and HR teams to promote increased customer and staff engagement, loyalty and retention.

● Support other branding, lead generation campaigns and engagement events by the Company.

● Work closely with external agencies, partners, & vendors in support for above.

● Perform any other ad-hoc duties as assigned by Management.

Experience & Skills Requirements

● Degree holder or higher qualification preferred.

● Experience in events planning and implementation and related public communications

● Knowledge of video storyboarding, pre-production, production and post-production workflows.

● Able to use DSLR/mirrorless cameras for photography, able to use gimbal and basic videography equipment for video production.

● Experience creating engaging content across social media channels, including but not limited to videos, articles, content posts, etc.

● Knowledge of digital performance marketing, with ability to drive awareness and engagement outcomes.

● Excellent command of English, prior editing / copywriting.

● Competency in IT systems, basic knowledge of design software, e.g Adobe Illustrator, Photoshop, Premiere Pro or After Effects would be an advantage.

● Prior work experience in a marketing agency or consumer marketing role will be advantageous.

● Team-oriented player with ability to get things done quickly.

● Good project management and time management skills.

● Adaptable and able to work in a fast-paced, dynamic environment.

Job Description

Handle MOM and other government related submissions and matters
Monitor and ensure the workers’ permits and certificates are valid and updated accordingly
Perform check in/out of workers into residence and dormitory
Work with marketing team to generate invoices and payroll
Prepare full set of accounts (AP, AR, bank reconciliation)
Close accounts and perform GST and monthly reports
Manage cash flow and internal control
Liaise with different teams and clients to ensure smooth flow of operations
Develop and improve data model
Analyse and evaluate foreign workers and clients issues and feedback to improve client satisfaction
Communicate with workers regarding workers issue and take necessary measures
Visit workers dormitory to collect timecards and resolve payroll complains (if required)
Monitor, evaluate and update workers attendance
To handle feedback and complaint and update Management accordingly
To take corrective action and implement preventive measures when required
To assist in the preparation of monthly reports, annual capital and operating budgets and other relevant reports
Other ad-hoc activities

Job Requirement

Possess at least Diploma/Post Graduate Diploma/Professional Certification in business administration or equivalent
Fresh Graduates/At least 2 year of working experience
Proficient in MS Excel and other MS Office
Responsible and positive with ‘can-do’ attitude
Meticulous, independent and have integrity
Able to work efficiently and effective under high pressure
Willing to work long hours if required
Able to grow with the company

Must need to work on Weekends and Public holidays

· Must ready to work physically to carry provisionals, groceries and vegetables from whole sale vendor delivery to store room , then shift from Store room to display rack to avail customers

· Receiving of provisionals, groceries and vegetables from whole sale supplier then arrange it properly

· Loading and unloading of provisionals, groceries and vegetable

· Help customers to find locate provisionals, groceries and vegetable, if need bring the stuff and put it their trolley

· Ensure shelves and product displays remain stocked.

· Replenish products onto display shelfs and areas as assigned.

· Check & account for damaged stocks, Tabulate balance stocks & Tidy up items displays

· Welcoming customers to the store and answering their queries. -Assess customer needs and wants: answer customer questions and concerns. -Provide appropriate product recommendations. -Ensure merchandise is in-stock and displayed on shelves in a presentable. -Build relationships with customers, especially regular customers.

· Create a variety of ongoing promotional activities to increase revenues. These can include daily specials, coupons, discounts, a loyalty restaurant that encourages repeat dining, and training wait staff to upsell appetizers, desserts and drinks. In addition to these types of promotional activities, able to develop larger business opportunities, such as group sales, offsite catering, a proprietary, private-label sauce, delivery service and corporate events.

· Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

· Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

· Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.