Position Overview

Treasuris Advisory Pte Ltd is looking for a motivated and results-oriented Sales Executive to join our growing team. The Sales Executive will play a crucial role in driving revenue growth by identifying and securing new clients, promoting our full range of accounting and corporate services, and maintaining strong relationships with existing clients. This position is ideal for someone with excellent communication skills, a proactive attitude, and a passion for sales.

Key Responsibilities

1. Sales and Client Acquisition

· Actively prospect and identify potential clients through networking, cold calling, referrals, and other lead generation strategies.

· Promote Treasuris Advisory’s services, including incorporation, business migration, work pass applications, grants, bookkeeping, and other corporate solutions.

· Conduct client meetings, presentations, and consultations to understand their needs and offer tailored solutions.

· Prepare and deliver proposals and close sales deals to meet or exceed sales targets.

2. Client Relationship Management

· Build and maintain strong relationships with new and existing clients to ensure repeat business and client satisfaction.

· Act as the primary point of contact for client inquiries and provide excellent customer service.

· Identify opportunities to upsell or cross-sell additional services to existing clients.

3. Sales Reporting and Pipeline Management

· Maintain accurate records of all sales activities, leads, and client interactions in the CRM system.

· Track and report sales performance against targets on a regular basis.

· Provide feedback to management on market trends, client needs, and competitive activity.

4. Collaboration and Teamwork

· Work closely with the marketing team to support campaigns and generate leads.

· Collaborate with the operations and service delivery teams to ensure smooth onboarding of new clients.

· Participate in team meetings and contribute ideas to improve sales strategies and processes.

Who We Are Looking For

A passionate sales executive who derives great joy from introducing innovative and beautiful glass finishes and solutions to high-end residential, commercial and hospitality projects.

Working in our team you will have the opportunity to offer a wide range of products and services, including more complex customised glass features that would require some design input through working with your colleagues in the Design Team.

The role requires an eye for design, ability to learn quickly about the medium of glass, and a strong motivation to win more customers and sales both locally and overseas.

Key Responsibilities

• Formulate and implement sales strategies to strengthen and expand customer base
• Maintain existing client relationships and build new ones
• Build and maintain good rapport with Synergraphic Design’s clients, including architects, interior designers, contractors and owners
• Attend preliminary sales and site meetings to obtain drawings and design brief from client
• Keep abreast of current design and market trends and identify how our solutions meet them
• Be involved in the preliminary creative process leading to the final presentation of proposals, including visuals and models
• Prepare marketing kit prior to presentation of proposals to Synergraphic Design’s clients including samples.
• Maintain client account relationships while work order is being processed and fulfilled by our project and production team to ensure overall successful project completion to clients’ satisfaction

Technical Skills

• Diploma/Advanced/Higher/Graduate Diploma in Business, Interior Design or equivalent
• Preferable 3 years sales experience in related design / high-end building material / soft furnishing fields
• Proven track record of success in the sales cycle from plan to close
• Must have a good eye for design
• Ability to read architectural drawings will be an advantage
• Proficient in MS Word, Excel and PowerPoint

Soft Skills

• Passionate about design and connecting with people, with a pleasant disposition, self-motivated, good at problem-solving and result-oriented
• Not afraid to deal with difficult clients and able to manage clients despite any challenges faced
• Strong ability to negotiate

We’re looking for a full-time to join part of our Family!

1) Admin Executive

• Invoicing, Taking orders, Purchasing, Data Entry etc..
• Handling of online platform like GrabFood etc (menu update & ordering issues etc)
• Assisting to other Departments if necessary
• ISO recording and documents preparation
• Ad Hoc

Proficient in Microsoft Window: Excel, Word and Accounting Software: Quickbook

Location - Kaki Bukit

Interested candidates, please email us at [email protected]

Benefits:

• Basic salary $3000 - $3500

• Better career progression & growth

• AWS & Bonus

Job Scope:

• Handle full-set or partial accounting duties, encompassing accounts receivable, accounts payable, general ledger, and balance sheet management.

• Ensure the timely preparation of monthly, quarterly, and annual financial reports with accuracy.

• Handle GST filings, tax matters, and ensure adherence to local regulatory requirements.

• Coordinate with external auditors to facilitate seamless year-end audits and reporting.

• Develop and evaluate budgets and forecasts to enhance cash flow efficiency.

Job Requirements:

• At least one year of relevant experience.

To Apply, kindly click on the "APPLY NOW" button and job details.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Tan Pei Xuan (R24124430)

About the Company

Set up as a company doing conservation and building maintenance in 2002, Aegis Building & Engineering Pte Ltd has expanded our services to conservation, preventive maintenance and repairs for buildings and supply of quality and skilled tradesmen for clients comprising hotels, commercial and industrial buildings. Aegis is always on the lookout for new opportunities to grow our business.

We are now moving beyond our comfort zone of B2B into B2C market and provide services to residential homes. We hope to continually lead the future of our industry through setting exemplary standards in the delivery of the best quality and value for money services to our clients.

We are looking for a highly organised and efficient Executive to effectively manage our HR functions. We are seeking a professional who can take ownership of the role and is self-motivated.

Key Roles/Responsibilities

• Ensure effective HR adminstration of both our local and foreign employees.
• Responsible for full HR administration of our foreign workers including work pass, dormitory, onboarding, training, repatriation and etc.
• Develop and maintain HR policies and ensure compliance with employment laws and legislations.
• Responsible for submission of statutory returns and claims eg. NS make-up claim, paid childcare and etc.
• Liaise with government or external agencies on HR issues.
• Handle employees’ queries, grievances and discipinary issues.
• Manage business related licences and insurance.
• Prepare HR reports to management.
• Undertake any other duties assigned by the Management to support the business.

Requirements

• Minimum Diploma in Human Resource & Administration or equivalent.
• Prior HR experience and experience in management of foreign workers is an added advantage.
• Good knowledge of employment legislations is an added advantage.
• Good interpersonal communication skills.
• Proficient in Microsoft Office.

Order-taking from customers

Issue DO, PO, invoices

Coordination works between customers and internal departments

Basic accounting tasks

Other administrative works as and when required

Has to be versed in basic English and Mandarin, both written and spoken

Job Responsibilities:

Working closely with the Market Making Specialists in the team, the Operations Executive will support day-to-day trading operations to ensure the smooth execution and settlement of trades across various products and several exchanges. Candidate will also be required to liaise with stakeholders from different business units to deliver solutions, and actively participate to streamline operational processes. Other duties may include data collection, and research and analysis.

Job Requirements:

• Diploma/degree in any discipline, preferably in a quantitative field
• Well-organised and meticulous
• Independent and able to accomplish tasks with little guidance
• Good communication and interpersonal skills

JOB DESCRIPTION:

The Procurement Coordinator/Executive is responsible for participating in routine sourcing and purchasing activities to obtain the materials, equipment and services to deliver on projects involving ships, rigs and/or conversions. He/She typically comes from an engineering background with work experience in prodcution and/or design. He/She able to translate project requirements into specifications for materials, equipment and services to procure.

He/She should be comfortable engaging and interacting with vendors and other external parties, to fulfil his/her responsibilities in coordinating vendor selection processes, maintaining vendor contract records and databases, and following up on vendors' deliverables.

~ Clarify bid queries with vendors.
~ Coordinate procurement operations with vendors and stakeholders.
~ Draft sourcing schedules based on project plans.
~ Gather data on vendor performance to propose improvements.
~ Gather feedback on the effectiveness and efficiency of current sourcing strategies.
~ Highlight sourcing issues for management's action.
~ Maintain procurement database and documentation.
~ Maintain sourcing documentationin the procurement management system.
~ Maintain vendor information and records.
~ Manage vendor contracts.
~ Manage vendors' conformance to delivery schedules and product specifications.
~ Monitor vendor performance.
~ Prepare reports on assessments of bids received.
~ Process payments to vendors.

REQUIREMENTS:

· 1 year relevant experience

· Excellent communication skills with customers, colleagues and other parties

· Ability to plan, organize and schedule own workload

· Self-motivated with strong sense of responsibility and commitment

· Bilingual in English and Mandarin to liaise with Mandarin speaking client.

Your job scope is to coordinate and manage the volunteer programmes and activities in the organisation; working closely with centre site supervisors/programme in-charge to plan and develop volunteer centric programmes.

You are also expected to forge volunteer relations with various stakeholders and organise volunteer appreciation activities, and maintain a volunteer database, process and work systems and preparation of reports/documentation

Main areas of responsibilities include:

1. Recruitment and selection of volunteers

2. Conduct training and deployment of volunteers

3. Handle volunteer enquiries and perform volunteer engagement and maintain good relationship with various stakeholders

4. Organise volunteer appreciation and recognition events

5. Maintain volunteer database

6. Prepare volunteer reports for submission

7. Attend meetings with various stakeholders

Work with fellow KidSTART (KS) Executive to provide oversee the KS administrative matters to monitor compliance of work processes in accordance to the Service Standard Requirements set by funder. Liaise with funder, auditor and other relevant parties on statistical reports submissions.

Responsibilities:

• Prepare and ensure accuracy of statistical reports for internal reporting and meetings with funder
• Familiarization and implementation of workflows and work procedures across the team and work with respective staff and supervisor to ensure compliance
• Monitor and compile KPIs for KS programme
• Develop, review and implement documentations processes to ensure compliance for all audit purposes and in meeting service standard requirements set by funder
• Provide administrative support to Centre Head and senior workers in the area of KS data reporting
• Liaise with funder, auditor and other relevant parties on statistical reports submissions.
• Secretariat for the monthly meetings with funder, which include coordinating with funder on meeting agenda, working with the respective staff to get ready the agenda, taking minutes for the meeting, etc.
• Support KidSTART Practitioners in admin and receiving of referrals.
• Maintain updated information and documentation of KS families on SSNet
• Support KidSTART Practitioners to prepare logistics, materials and resources for family engagements
• Inventory management of KS curriculum resources and materials
• Conduct engagements with stakeholders (such as donors, volunteers, beneficiaries) when necessary
• Any other responsibilities or duties assigned by the Head of KidSTART

Job Requirements:

• Diploma in any discipline
• 3-4 years of relevant work experience especially in the areas of data collation and analysis.
• Team player with good interpersonal and communication skills, but also able to work independently.
• Proficiency in Microsoft Office, especially in Excel.
• Strong organisational and administrative skills, with an ability to manage multiple projects and meet deadlines effectively.

Working location for this role will be at Bedok office.

As the Human Capital Executive, you will be responsible for leading and transforming the human resources and talent management strategy within the organization. You will work closely with the executive leadership team to align human capital initiatives with organizational objectives, drive employee engagement, and foster a high-performance culture. Your leadership will ensure that the organization attracts, develops, retains, and motivates top-tier talent to meet current and future business needs.

Key Responsibilities:

Strategic Talent Acquisition and Recruitment:

• Lead the development and execution of long-term recruitment strategies to attract top executive and managerial talent aligned with organizational growth and transformation goals.
• Oversee the full-cycle recruitment process, ensuring high-quality talent acquisition, and work closely with senior leaders to align hiring strategies with business objectives.
• Leverage data and market insights to optimize recruitment practices and enhance the employer brand.

Executive Onboarding and Integration:

• Champion a high-touch, personalized onboarding experience for senior leaders and new executives, ensuring seamless integration into the organization's culture and leadership team.
• Collaborate with key stakeholders to design bespoke executive onboarding programs that align with both individual and organizational goals.

Performance and Leadership Development:

• Design and oversee a performance management system that aligns individual goals with the organization’s strategic objectives, driving a culture of accountability, innovation, and high performance.
• Implement leadership development programs tailored to cultivating a pipeline of future leaders, ensuring succession planning and executive coaching to strengthen leadership capabilities.

Employee Engagement and Organizational Culture:

• Lead initiatives that drive a compelling, inclusive, and results-driven organizational culture, focusing on high employee engagement, organizational cohesion, and retention.
• Partner with senior leadership to assess and continuously enhance employee experience strategies, ensuring alignment with company values and business goals.

Employee Relations and Conflict Resolution:

• Serve as a trusted advisor to the executive team on complex employee relations matters, providing strategic guidance on resolving conflicts and fostering positive, productive relationships.
• Ensure the organization complies with all relevant employment laws, best practices, and corporate governance.

Compensation, Benefits, and Rewards:

• Oversee the development and administration of competitive compensation and benefits programs, ensuring they align with the organization’s strategic priorities and market trends.
• Use advanced HR analytics to assess compensation equity, drive innovative reward strategies, and attract and retain top talent.

HR Analytics and Strategic Reporting:

• Lead the use of data analytics to monitor human capital trends, evaluate the effectiveness of talent management strategies, and provide executive reports on key HR metrics.
• Partner with business leaders to identify opportunities for improvement in workforce management, productivity, and development.

Qualifications and Skills:

• Diploma/ITE in Human Resources Management, Business Administration, or related field; preferred.
• At least 2 years working experience in r human resources leadership roles, with a strong background in talent acquisition, performance management, leadership development, and organizational strategy.
• Deep expertise in labor laws, employment regulations, and HR best practices, especially at the executive level.
• Proven ability to drive strategic change and build scalable, high-performance teams.
• Exceptional communication, interpersonal, and leadership skills, with the ability to influence and collaborate with senior leadership.
• Strong ability to think strategically, address complex challenges, and execute innovative solutions.
• Proficiency in INFOTECH will be an added advantage.

Job Responsibilities:

• Handle Full Set of Accounts
• Receive payments, issue reminders and follow-up on outstanding account
• Prepare sales report and ageing report
• Coordinate sales and purchase orders
• Manage stock inventory

Requirements:

• 1 year working experience with Quickbooks
• Proficient in Microsoft office & computer skills.
• Interest in Administrative tasks & Sales related matters
• Meticulous and well-organised
• Possess a keen to learn attitude and is a team player
• AWS, Bonus, Holidays, Career Advancement
• 5 days week

The Executive Assistant Manager, Rooms/Director of Rooms is responsible in managing all aspects of the Rooms Division including Housekeeping, Lobby Operations, Concierge, Raffles Butler and Floral Boutique at Raffles Singapore. He/she ensures the delivery of the Raffles Singapore guest excellence service experience throughout the entire guest journey meanwhile ensuring maximization of room revenue and productivity as well as developing managers and colleagues.

Primary Responsibilities

• Re-invents service every day to create the best guest journey – engaging, enticing, surprising, entertaining and fully individualised to each market and guest profile.
• Manages the Raffles Singapore guest experience by periodically reviewing and ensuring a seamless flow of processes together with the process owners; detects and evaluates possibilities for innovative enhancements.
• Supports all leaders within the division in upholding a flawless impression and perception of the Raffles Singapore services, products and colleagues through hands-on and smart operational leadership.
• Cooperates with the Finance team and ensures compliance of credit policies and procedures.
• Constantly identifies new revenue opportunities and improvement of existing revenue streams and upsell schemes.
• Ensures intelligent use of funds available by optimising spending yet ensuring availability of funds for needed improvements and new initiatives.
• Identifies and implements new opportunities for inter-hotel sales and in-house facilities.
• Seeks Constant improvement of quality in product and services.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) and Forbes standards, and aims to achieve the scores and goals set by management.

Candidate Profile

Knowledge and Experience

• Diploma or Degree from preferably hospitality or related field.
• Minimum 12 years’ relevant experience with at least 5 years at a management level.
• Excellent communication skills in English and ability to communicate in a second language would be an advantage.

Competencies

• Possesses strong interpersonal skills.
• Ascertains and addresses guest/colleague needs.
• Directs, trains and motivates individuals and creates and maintains a cohesive team.
• Possesses good working knowledge of budgets, forecasting, profit and loss statements.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyzes and resolves problems, and exercises good judgment.
• Prioritizes and organizes work assignments and delegates work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Flexible and able to embrace and responds to change effectively.
• Attentive to details including grooming standards and obsessed by quality and service excellence / guest experience / emotional luxury.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

• Retail Executive / Assistant
• Salary: $2000 - $2500
• Working days : 44 hours shift (5 / 6 days)
• Location: Chinatown

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilities

• In charge of the retail shop, manage and guide retail staff and train new employee
• Manage our retail shop to actively promote and sell our products
• Manage retail shop product display
• Handle sales/collection transactions and to attend to customers enquiries
• Ensure highest quality of customer service

Job Requirements

• With experience in retail industry
• Willing to work on weekends and public holidays

JOB SUMMARY

You will be responsible for the success of the outlet and oversee our F&B operations the retail outlet.

RESPONSIBILITIES & EXPECTATIONS

· Lead and manage operation team, front and back-of-house staffs across the assigned retail outlet to deliver high level of product and service excellence in accordance with the company’s strategic.

· Develop and direct company’s overall budget planning strategy, goals and cost saving practices.

· Provide leadership and guidance to operation team and restaurant managers on addressing the service, organization and cost issues.

· Research and develop opportunities and plans, understanding market requirements, identify market trends in F&B, and suggest improvements to achieve the company's goals and profits.

· Any other tasks as and when assigned by immediate superiors.

REQUIREMENTS

· Diploma in F&B Management, Hospitality or related discipline

· Minimum 3 years’ relevant knowledge of F&B management, systems and procedures

· Resilient and able to perform under pressure.

· Excellent communications and interpersonal skills

· Strong analytical abilities, highly driven with strong work ethic, personal integrity and excellent leadership qualities.

· Willing to work on weekends or Flexible with work schedule based on operational needs

Responsibilities:

• Identify and prospect for potential tenants through market research, networking and outreach
• Negotiate lease terms for new leases and renewals
• Finalise lease agreements and other leasing-related documentation
• Conduct competitive market research and analysis to understand current trends in the commercial property industry
• Liaise with tenants and building occupants on leasing and tenancy related matters

Requirements:

• Diploma in Real Estate, Business or any other relevant disciplines
• Preferably with 3 years of experience in commercial leasing
• Good negotiation and communication skills
• Ability to build rapport with diverse stakeholders
• Fresh graduates are welcome to apply for entry role

Job Descriptions:

· Manage and maintain the Merchant Master and Consolidation Lists.

· Prepare Merchant monthly reports and prepare invoices for merchants and partners.

· Coordinate with Internal and External Marketing Resources for marketing activities.

· Manage and maintain the Company Social Media Platforms.

· Manage the office lines for Merchant and Users.

· Any other job scope assigned.

Requirements:

· Diploma

· Proficient in MS Office (Excel/Words/PowerPoint)

· Good communication and organizational skills

· Highly self-motivated, good working attitude and a good team player

· Independent with the ability to work with minimum supervision.

* JEJU BUSINESS AGENCY SINGAPORE REPRESENTATIVE OFFICE will be prioritizing applicants who have a current right to work in Singapore.

Business Profile Description:

Jeju Business Agency is a government authority established as a funded institution by Jeju Special Self-Governing Province in Korea and our main business activities are providing consultation and solution of difficulties for SMEs in Jeju Special Self-Governing Province.

JEJU BUSINESS AGENCY SINGAPORE REPRESENTATIVE OFFICE keeps pursuing positive opportunities in Singapore as part of the ASEAN diplomatic policy implementation. We will implement plans for developing businesses including trade, culture, tourism, and international exchange.

Job Descriptions:

- Support conducting marketing and promotion activities for Jeju products

- Create promotional materials to attract investments from ASEAN countries

- Build a relationship with potential investors in ASEAN countries and participate in related events

- Research on Advanced Policies in ASEAN Countries

- Manage data related to Jeju-based companies and products (websites, social media, etc.)

- Other ad-hoc tasks will be assigned by the management

Job Requirements:

- Proficient in speaking and writing English and Korean in order to liaise with Korean client and headquarter

- Excellent Communication and Interpersonal skills

- Self-motivated and able to work independently

- Those who have no reason for disqualification for overseas travel

- Those who can work immediately within 1 month from the date of confirmation of employment

Other Information:

- We regret to inform you that only shortlisted candidates will be notified.

- **Please indicate your English & Korean language skills in the Resume. Please take note if it is not indicated, the application will be disqualified.

- Application Period: 6th January 2025 to 17th January 2025.

- Hiring Process: CV Screening – Face to Face Interview – Final Offer.

- Interview will take place on the 23rd Jan 2025. (*Subject to change)

Industry: Freight Forwarding / Logistics

MNC Environment

Permanent role (AWS Guaranteed + VB + Quarterly Bonus)

Responsibilities:

• Handle customer’s enquiries promptly
• Ensure compliance with customers’ Standard Operating Procedures
• Liaise with overseas agents on various requirements and rates
• Prepare shipping, LCL, FCL documentation
• Co-ordinate with import and export operations to ensure accuracy in documentation and invoicing
• Liaise & co-ordinate with carriers / customers / suppliers to ensure smooth delivery of shipments
• Sea freight quotation for adhoc COD customers
• Arrange for the packing / labelling of Dangerous Goods
• Provide quotations upon application
• Responsible for closing of files every month
• Responsible for DG declaration from time to time

Requirements:

• Diploma / Degree preferred
• Minimum 3 years of experience in freight forwarding (airfreight / seafreight)
• Possess excellent communication and interpersonal skills

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

Summary:

We are looking for self-motivated individuals with a strong passion for learning and growing a career in an expanding Corporate and Accounting Services company in Singapore and Malaysia.

Key Responsibilities:

1. Prepare and maintain clients’ accounts – accounts receivables, accounts payables, reconciliations, and invoicing
2. Support in preparing monthly, quarterly, and year-end closing of accounts
3. Assist in GST Filing and maintaining proper filing of accounting statements and records
4. Ensure the accuracy of financial documents as well as compliance with relevant laws and regulations
5. Liaise with clients on statutory and corporate compliance matters
6. Take up additional duties to support the team

Qualifications:

1. Diploma/Degree in Finance or Accountancy with 2-3 years of relevant working experience
2. Sound analytical and meticulous in numbers
3. Good communication, and interpersonal skills and enjoy teamwork
4. Ability to work independently with strong accountability
5. Proficient in computer skills and high efficiency in Microsoft Office

Responsibilities:

• Posting of recruitment advertisements
• Ensure and maintain good brand and communication consistency for all company materials and collaterals
• Scheduling of interviews
• Engagement with both internal and external stakeholders such as employees and vendors, etc
• Manage office sundry purchases
• Reports generation
• Payroll administration
• Work pass administration
• Provide general administrative support as assigned

Requirements:

• 1 years experience and above is preferred
• Good to have experience in construction industry or similar industry.
• Possess a keen interest in human resources
• Ability to work independently and with a team
• Thrives in a fast-paced environment and has the ability to handle the pressure of meeting tight deadlines
• Self-motivated and resourceful with good multitasking and organisational ability

Reporting to the Outlet Manager, your responsibilities include but are not limited to:

Operations

• Providing support to Outlet Manager in ensuring the operations team work according to company SOPs and operational workflows.
• Supervise and provide guidance to licensees and cleaning contractors in achieving hygiene and housekeeping excellence according to NEA requirements.
• Be attentive to the maintenance and cleanliness of common areas.
• Perform daily visual checks on surroundings for any irregularities, non-compliances, issues that need to be rectified/ resolved.
• Actively perform checks on stalls to ensure there is no unauthorized increase of food prices within the outlet.
• Conduct irregular float checks on stalls’ cash registers against readings from Point of Sales (POS).
• Perform customer recovery pertaining to customers’/ public’s comments and feedback.
• Effectively communicate customers’/ public’s comments, feedbacks and incidents to relevant departments within duly shift hours.
• Perform daily headcount check on contract cleaners according to the contract agreements.
• Provide administration support to Outlet Manager in reports writings.
• Responsible for ensuring licensees’ daily sales received, are correct and being bank in.
• Ensure cash handling procedures are compiled to at all times.

F&B (subject to coffeeshop outlets)

• Direct and manage retail stalls according to company SOPs and regulatory requirements
• Mentor and supervise service staff on food handling, service conduct, and compliance to standards
• Required to prepare meals such as toast making and hot foods based on the company's SOPs
• Preparation of hot and cold beverages from scratch and premix
• Advice on operational needs and service consistency
• Manage retail/food stalls according to budget with responsibility in creating and executing plans to sustain profitability
• Monitor sales and provide monthly sales reports with recommendations for business reviews with management
• Handle cashiering duties, customers’ complaints and operational issues
• Other work scope as required by business needs

Qualifications & Requirements

• Preferably someone with Diploma in F&B, supply chain or related courses
• Tech Savvy, hands-on with good problem-solving skills relating to food court operations and customer issues
• Ability to foster positive working relationships

Manpower Management:

1. Daily manpower deployment including managing exceptions due to unplanned leave to ensure no services are missed.
2. Review division capacity and plan ahead to maximize efficiency while minimizing travel time.
3. Managing Field Technician leave and claims
4. Managing Field Technician Report Card process, ensuring KPIs are tracked and achieved.
5. Support Field Technicians with troubleshooting app-related issues and address work-related queries.
6. Collaborate with the Technical and Quality Control Teams for optimal service delivery.
7. Participate in the recruitment and onboarding of new Field Technicians to ensure they are well-prepared for deployment.
8. Organize and lead technician meetings or training sessions to communicate updates and expectations.
9. Preparing Monthly Reports on efficiency and productivity

Service Management

1. Ensure customers are onboarded accurately based on the service scope stipulated in the contracts.
2. Develop long-term service plans to enhance operational efficiency and maximize revenue potential.
3. Coordinate daily schedules for field technicians, ensuring timely and efficient service delivery.
4. Analyze operational data and reports to identify areas for improvement and implement necessary changes.
5. Ensure daily updates from Field Technicians due to service change requests are reflected in work orders.
6. Collaborate with other departments for complaints, complex set ups, quoting, renewal, service consolidation and survey requirements.
7. Ensure compliance with health and safety regulations and company policies.
8. Attend Customer Meetings on operations matters as and when required (regular monthly meetings and ad hoc meetings)

Requirements:

1. Proficient in Office 365 (Word, Excel, PowerPoint, SharePoint) and experienced in using CRM Systems, such as Salesforce.
2. Meticulous and detail-oriented with a strong focus on accuracy.
3. Ability to work collaboratively as a team player with minimal supervision.
4. Minimum of 3 years of relevant work experience in operations (supervising drivers, technicians, etc.).
5. Diploma in business, logistics, or a relevant field experience.
6. Knowledge of pest control and/or facility management is advantageous.

Responsibilities:

• Upsell existing clients’ other enterprise solutions
• Acquire new customers by cold calling, emailing, networking and using various Media platforms
• Plan and Execute sales plan such as meeting clients, preparation of tenders, proposals and quotations for clients
• Assist in new clients’ acquisition
• Assist in managing client accounts
• Any other ad-hocs as assigned

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

Job Brief: Administrative Executive

As an Administrative Executive, you will play a key role in supporting the Education and Training department at IFPAS. Your responsibilities will encompass a variety of administrative tasks to ensure the smooth delivery of courses, workshops, and related programs. You will also be the primary point of contact for members and potential students, ensuring their needs are met with professionalism and efficiency.

Roles and Responsibilities

Your responsibilities shall include, but are not limited to:

Student and Member Support

• Respond to inquiries from members and potential students via phone, email, or other communication channels regarding courses, workshops, and other education-related concerns.
  • Provide guidance and assistance to students on funding, accreditation applications, renewals, certificates, and other documentation requirements.

Application and Payment Processing

• Receive and process applications and payments for courses, workshops, certifications, and other programs.
• Maintain accurate and organized records for transactions and applications.

Reporting and Documentation

• Prepare and submit required reports, including daily summary receipts, feedback summaries, and any other relevant departmental reports.
• Scan and file documents for archiving and record-keeping purposes.

Class Coordination

• Coordinate and manage both physical and virtual classes at various venues, including office premises, corporate locations, or external commercial sites.
• Assist in preparing classrooms and virtual setups for smooth program execution.

Course Funding and Subsidies

• Assist with funding submissions, such as SkillsFuture, IBF-STS, IBF-FTS, and other applicable programs.
• Ensure compliance with funding guidelines and processes.

Non-Subsidy Program Management

• Oversee the administration of non-subsidized programs, including fee charging and invoicing.
• Prepare daily sales reports (DSR) and other financial summaries related to non-subsidized programs.

Exam and Certification Support

• Invigilate resit exams, ensuring compliance with exam protocols.
• Assist in class preparation and manage ad-hoc tasks related to examination processes.

Event Support

• Participate and assist in company events such as conferences, seminars, receptions, and exhibitions.
• Provide administrative support as needed during these events.

Ad Hoc Duties

• Take minutes during meetings as required.
• Perform other ad-hoc tasks and provide related data or reports as needed.

Key Competencies

• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office Suite and other relevant software.
• Familiarity with education funding schemes and processes (e.g., SkillsFuture, IBF) is an advantage.
• Ability to work independently and as part of a team.
• High attention to detail and accuracy.

This role is essential to the effective functioning of the IFPAS Education and Training department. The ideal candidate will demonstrate a proactive approach to problem-solving, a commitment to customer service excellence, and the flexibility to manage varying responsibilities in a dynamic environment.