• Report to Project Director / Project Manager / Deputy Project Manager
• Over all responsible for the development and implementation of Safety, Health, Environmental & Security policies and ensure that site operates in accordance with applicable statutory and regulatory requirements.
• Be the Secretary of Safety committee / Member and ensure that safety environment meetings are held in accordance to regulatory requirement.
• Report the Safety, Health, Environmental & Security aspects to Management
• Conduct Risk Assessment. Take lead in briefing Risk assessment and mitigation measures
• Attend regular various PGI’s at site
• Investigate all accidents at site and prepare the relevant reports
• Coordinate and conduct Safety, Health, Environmental & Security training at all levels on site and head office.
• Conduct regular Safety, Health, Environmental and Security inspection and recommend corrective action.
• Arrange independent safety audit and follow- up on corrective action.
• Liaise with BCA on OHSAS 18000 and ISO 14000 Certification.
• Liaise with respective authorities on matters related to Safety, Health, Environmental and Security issues.
• Establish site security plan in conjunction with Project Manager.
• Organize and manage the security team and monitor the implementation of security plan.
• Prepare monthly security report for all the projects and submit to Management.
• Established suitable requirement with Project Manager to meet OHSAS 18000 requirements / MOM requirements for the project.
• Lead team of Safety coordinator and organize the work accordingly
• Experience in LTA Projects is a Must
• Experience in erection of rail viaducts preferable

Location: Teban Gardens West Region

This will be a 1-year contract position based in One North.

Responsibilities:

• Procurement operation of goods/services
• Raise ePRS/PRAS request, perform Goods/Services delivered
• Understanding of procurement workflows
• Keep track of procurement status, requests, GR
• Procurement/planning matters
• Planning seminars

Requirements

• Diploma in Business and Finance
• 2-3 year of administrative experience
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• Proficiency with SAP Systems
• Procurement and finance procedures and processes knowledge.
• Good documentation and communication skills
• Able to work independently or in a team environment.

Ethos Search Associates Pte. Ltd.

EA Licence No: 13C6655

EA Reg No: R1988580 Jacky Chong

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Job Responsibilities

1. Food Safety Management:Develop and implement food safety systems, including HACCP.
   Enforce hygiene and safety protocols in compliance with SFA, MUIS, MOM, and other regulations.
   
2. Inspections and Risk Assessment:Conduct regular inspections of food preparation areas onsite and offsite.
   Identify and assess food safety risks in handling, preparation, and storage.
   Implement corrective actions, training, and preventive measures to enhance safety standards.
   
3. Supplier Compliance:Audit suppliers regularly to ensure adherence to food safety and quality standards.
   
4. Quality Assurance:Update the Quality Management System (QMS) and Standard Operating Procedures (SOPs) to meet regulatory and industry standards.
   Maintain accurate and comprehensive records in compliance with policies.
   
5. Regulatory Compliance:Serve as the primary liaison for audits and inspections by SFA, MUIS, HACCP, and ISO.
   Ensure documentation and records meet hygiene and safety requirements.
   
6. Additional Responsibilities:Support any other assigned tasks as needed.
   

Job Requirements

1. Certifications and Qualifications:SFA Food Hygiene Officer certifications and FSMS certification.
   NITEC Certificate or equivalent in Food Science or a related field specializing in food safety.
   
2. Experience:At least 2 years in Quality Assurance or Food Safety within the F&B or catering industry.
   Familiarity with Singapore’s food safety regulations, including HACCP, ISO, and SFA guidelines.
   
3. Skills and Competencies:Detail-oriented with strong compliance skills in food safety.
   Effective communication skills to train and guide team members.
   

Working Location: Tuas

​Our client is a global leader in gateway services, who is seeking to recruit a Security Officer (Airport). This position is based in Singapore.

Security Officer (Airport)

Responsibilities

You will be responsible for providing security services at the airport and key installation areas, such as safeguarding and protection of assets. Your role includes:

· Perform CCTV and Control Room monitoring duties.

· Undertake screening of baggage and personnel.

· Perform X-ray screening and access controls.

· Perform guarding and patrolling of installations.

· Any other duties as assigned.

Job Requirement:

· Valid PLRD Security license (Must be licensed as a Security Officer (SO) and are already in possession of a valid SO ID cards)

· Proficient to communicate in English

· Normal colour vision

· Able to work on rotating shifts

· Able to take on assignments at various locations based on Company's discretion

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Organizational Structure and Workflow Optimization

• Evaluate and restructure the organizational hierarchy, focusing on interdepartmental dynamics and internal processes.
• Review and revise job descriptions for office staff to ensure consistency between documented procedures and actual practices.

Policy Creation and Execution

• Design, develop, and enforce comprehensive office policies, such as: Remote Work Policy, Loan Guidelines, Leave Policies, Travel Allowance, Phone Usage and Benefits Policies

Performance Management

• Establish performance metrics for evaluating staff.
• Develop and implement a performance-based reward system to identify and recognize top performers.

Employee Relations

• Address employee concerns swiftly and professionally.
• Mediate conflicts to foster a positive work environment.

Training and Development

• Identify training needs across various departments.
• Organize and implement employee development initiatives to improve skills and performance.

Reporting and Analysis

• Compile and present HR-related reports to senior management, covering: Employee turnover rates, Employee satisfaction levels, Compliance issues

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field
• Minimum 3-5 years of experience in HR, preferably in the maritime or shipping industry
• Strong knowledge of Singapore employment laws and regulations

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

Job Info:

• Basic up to $2,800
• Company Benefits: AWS + VB
• Working Days: Monday - Friday (Alternate Saturday)
• Working Hours: 8:45am - 5:15pm (weekdays), 8:45am - 12:15pm (Sat)
• Location: West

Job Description:

• Perform order processing & permit declaration through System.
• Perform payment / courier service on behalf of customer.
• Perform shipping documentation and coordination with shipping line or agent.
• Perform warehouse, deopt and transportation coordination with internal and external team.
• Provide customer’s report (Daily or Monthly).
• Generate company’s required reports (Daily or Monthly).
• Generate monthly TradeNet Major Exporter Scheme Import or Export report for customer.
• Perform Monthly accrual submission (Internal & External)
• Execute closure for all completed HCS orders in PSA HCS system.
• Check all PSA relevant charges are transmitted into PSA HCS system.
• Prepare and attach required receipts and emails for billing purpose. (Payment on Behalf, Miscellaneous charges)

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

RESPONSIBILITIES (E.g. Job Scope) :

Recap of Duties: Contact person to ensure smooth operation through efficient communication between stakeholders, third parties, authorities and contractors

• Managing Feedbacks and Complains from public
• Interacting with Stakeholders; Pay visit to stakeholders or call them to show the appreciation for understanding and support for the project.
• Preparing Circulars/Notes/Letters to keep stakeholders abreast and update on the site activities and progress.
• Getting permit for accessing to premises for installation of monitoring devices or carrying out of the preliminary pre-condition survey etc.
• Plan, coordinate, organize and execute site functions and events; such as to celebrate milestone events like ground breaking ceremony, etc
• Prepare and submit monthly reports, weekly updates, and other materials and programs pertaining to PR works to client project team as and when required
• Other admin and/or corporate related duties as assigned

REQUIREMENT (E.g. Qualifications, Certifications, Experience) :

Please specify：

· Educational Level and the field of study: Diploma level

· Type of experience required:

. Min 5 years relevant working experience for projects of similar scale, complexity, and nature of works.

. Dealing with stakeholders (must).

Temporary Admin. Assistant/Officer (Payroll Data)

Assist in payroll migration processing and ensuring accuracy

Data entry to Infotech payroll system

Key-in payroll data including deductions, overtime, and statutory contributions

Input payroll reports and reconciliation of salaries and allowances.

Maintain accurate employee records and ensure compliance

Photocopy, scanning, filing and archiving of documents.

Handle general HR administrative matters
Requirements

Some payroll and HR administration experience

Highly proficient in MS Excel

Familiar with MS Office (MS Excel)

Independent & strong in multi-tasking

Good working attitude

Can start work immediately

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

We have a vacancy to be a part of a prestigious project in Singapore.

As a Resident Technical Officer (RTO), you will assist in supervising the construction of civil and structural works. You will ensure that all activities comply with project specifications and Building Control regulations, supporting the efficient execution of construction tasks.

The Opportunity

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas.

You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

· Providing supervision for construction works, ensuring compliance with project specifications and regulations

· Quality control of all civil, structural and architectural works

· Monitor progress of the works on site and any off-site manufacturing facilities as well as report delays immediately

· Support in maintaining records of works, materials, equipment, and contractor schedules, ensuring site safety and compliance

· Help manage the site office, ensuring cleanliness, proper filing systems, seating arrangements, office security, and maintenance of office equipment

· Provide standing supervision as and when required by contractors and provide full support in communicating instructions and ensuring that works are carried out accordingly

· Check drawings, documents and report discrepancies.

Is this role right for you?

• Accredited with IES-ACES with a valid Resident Technical Officer (RTO) Practicing Certificate

• Minimum 5 years of experience as Resident Technical Officer supervising C&S and architecture work

• Experience in supervision of RC construction, slope works, and civil/external works, tree felling and pruning, quality control of architecture works

• Familiar with local regulations/codes for Civil & Structural related to building projects

• Able to resolve site and technical issues, prepare and document detailed site progress reports

• A good team player with effective communication skills and experience in assisting Resident Engineer in supervision works

• Proficient in Microsoft Office

• Knowledge in BIM will be an added advantage.

What we offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair, and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling eligible members to share in the results of our collective efforts.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Arup provide an environment where you will make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Expected start date in May 2025.

Interested candidates are invited to apply by 31 January 2025.

Key Responsibilities:

• Assist the Head of HSE Department and Site Manager in developing, implementing and overseeing the Health, Safety and Environment (HSE) programs at the workplace
• Advise site management on statutory HSE rules & regulations
• Be responsible for effective implementation of HSE management system at the workplace
• Enforce and ensure compliance on all HSE policies
• Participate in HSE Audits as well as others Implementation Contractors (IC)
• Organise regular joint HSE inspections with HSE committee, client or subcontractor representatives
• Conduct investigations on accidents, dangerous occurrences and any diseases contracted at the workplace
• Prepare and submit HSE reports to the Corporate HSE Department, Project/Site Managers and clients
• Liaise with relevant authorities on all HSE matters as required
• Lead and implement Risk Assessment / JSA
• Lead in conducting and implementing Daily Toolbox Talk

Job requirements

• Diploma and above in Safety or relevant
• Registered WSHO by MOM
• Registered ECO by NEA
• Good knowledge of Safety Regulations and Procedures.
• At least 3-5 years relevant working experience in construction industry (Preferable in LTA projects or other civil works)
• Good team player

Key Responsibilities:

• Assist the Head of HSE Department and Site Manager in developing, implementing and overseeing the Health, Safety and Environment (HSE) programs at the workplace
• Advise site management on statutory HSE rules & regulations
• Be responsible for effective implementation of HSE management system at the workplace
• Enforce and ensure compliance on all HSE policies
• Participate in HSE Audits as well as others Implementation Contractors (IC)
• Organise regular joint HSE inspections with HSE committee, client or subcontractor representatives
• Conduct investigations on accidents, dangerous occurrences and any diseases contracted at the workplace
• Prepare and submit HSE reports to the Corporate HSE Department, Project/Site Managers and clients
• Liaise with relevant authorities on all HSE matters as required
• Lead and implement Risk Assessment / JSA
• Lead in conducting and implementing Daily Toolbox Talk

Job requirements

• Diploma and above in Safety or relevant
• Registered WSHO by MOM
• Registered ECO by NEA
• Good knowledge of Safety Regulations and Procedures.
• At least 3-5 years relevant working experience in construction industry (Preferable in LTA projects or other civil works)
• Good team player

ForBis Human Capital is a MOM-licensed Employment Agency. As a social enterprise, we advocate #EqualOpportunities and welcome all meritorious candidates to apply.

The shortlisted candidate will be seconded to Jiemin Primary School at 2 Yishun Street 71, Singapore 768515.

Working hours

Mondays to Fridays: 9:15 am to 6:45 pm, inclusive of 30 minutes of lunch break

Job description

The Personnel shall be competent to perform the following:

1. Maintain cleanliness in assigned rooms.

2. Locking all rooms at the end of the day

3. Perform traffic duty at respective school gates as assigned

4. Accompany contractors for maintenance or repair work of equipment and premises.

5. Arrange desks and chairs for school events.

6. Any other duties, including Saturday work, as and when required

Prior Experience required;

- Have 6 months of prior experience in operations or job-related experience, as mentioned above

Our Client a world renowned manufacturing company is looking to expand their presence and is looking for the following position :

CHIEF FINANCIAL OFFICER

Responsibilities

• Reporting to the CEO & managing a Finance team
• Full accountability and accuracy of reports, including financial reports, budget & forecasting
• Effective implementation, administration, compliance of accounting policies , procedures , controls and practices
• Lead in business planning, internal management reports, assist in short and long term strategic plans
• Liaise with auditors, tax consultants, bankers, lawyers and government agencies

Requirements

• Bachelor Degree in Accountancy, Finance, CPA, ACCA or equivalent with min 10yrs of finance leadership experience. Prior experience in IPO listing.
• Good leadership and dedicated team player, dynamic , confident and positive disposition
• Ability to make value added changes to achieve business objectives and goals
• Proficient in Mandarin
  Please apply below or send your resume to [email protected]

Visitor Management Officer
* TRAINING PROVIDED, Must be open to shift work

Job Description:
- Providing Customer Service to Visitors
- Assist at registration counter
- Guiding visitors on the usage of the self-service kiosk
- Assisting patients on wheelchair if needed.
- Guiding visitors to the gantry.
- Delivery of food and other items to the patients as and when required

Shift Schedules:
Shift A ~ 8am-8pm
Shift B ~ 9am-7pm
Shift C ~ 11am-7pm

Work Schedule:
According to roster set up.
Attire: Black Pants and shoes.
Uniform for Top will be provided.

Attention to: Hailey Yang

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

​Our client is a global leader in gateway services, who is seeking to recruit a Technical Officer (Location: East). This position is based in Singapore.

Technical Officer (Location: East)

Responsibilities:

• Be part of Technical team responsible for maintaining and ensuring the serviceability of all systems and equipment

• Be technically proficient in all aspects of maintaining, repairing and troubleshooting the full range of systems and equipment (e.g. warehouse systems, material handling and automation systems, refrigeration systems, kitchen equipment, packaging and inspection machines, washing machines, waste management systems, etc.) and other technical related knowledge

• Manage, perform and ensure all maintenance activities and repair works are timely follow- through according to the assignment, maintenance schedule, procedures, checklists, manufacturer recommendation and completed within the timeframe

• Manage, perform and ensure all technical purchase requisition of spare parts, contracts and services are in accordance to the Company policies and follow-through to support the maintenance activities

• Manage, communicate and work professionally with all stakeholders to minimize systems and equipment downtime

• Be proactive in resolving technical faults, contributing initiatives and continuous improvements

• Always observe and follow all Safe Work Procedures and Food Safety requirements

• Always ensure Safe Work environment by housekeeping of all work areas and report any safety hazards immediately

• Perform and support other relevant duties and projects assignments if required

• Requirements:

• Computer-literate and competent in using Microsoft office/outlook, SAP application and IT devices

• Competent in using industrial workshop equipment and welding tools

• Competent in reading technical drawings, documentation

Requirements:

• Physically fit with ability to carry heavy loads and work-at-height

• A motivated team player with strong qualities to lead and work in a challenging environment with tight timeline

• Able and willing to work in either office hours or rotating shifts, weekends and overtime if required

Others:

• Work Week & Shift: 6 days, rotating shift

• Staff transport will be provided for candidates working beyond midnight.

• Competitive Basic Salary

• Shift Allowances

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

# 6 days work week

# Working Hours: Mondays to Saturdays – 10:45 to 19:30 | Sundays/PH – 10:45 to 17:30

Job Responsibilities:

• Attending to customer’s enquiries at Walk-in Service counter
• Handle and resolve customer complaints
• Maintain of stock inventory
• Preparation of weekly/ monthly report
• Keep front desk neat & tidy with necessary material
• Take up other duties as assigned

Job Requirements:

• “O” Level/ ITE Nitec/ Diploma in related field
• Proficient in Microsoft Office
• Initiative with positive attitude, willingness to learn and must be a team player
• Committed and able to work independently
• Friendly and Customer service oriented
• Good communication skills

Work location: Bedok Mall

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

Job Description:

We are seeking a motivated and enthusiastic Recruitment Officer to join our team. In this

role, you will play a vital part in sourcing, screening, and coordinating candidates for various

positions across the organization. This is an excellent opportunity for individuals looking to

grow their career in recruitment, with training provided.

Responsibilities:

• Source and attract candidates through platforms such as LinkedIn, job boards, social

media, and referrals.

• Coordinate and schedule interviews, acting as a liaison between candidates and hiring

managers.

• Maintain accurate tracking reports on the recruitment progress, including the status

of candidates at different stages of the hiring process.

• Assist with onboarding processes and necessary paperwork for successful candidates.

• Support the recruitment team in meeting hiring targets and objectives.

• Participate in internal recruitment events and campaigns as needed.

• Perform other ad hoc duties as assigned by management.

Requirements:

• Candidate must possess at least a Diploma in any field.

• Strong verbal and written communication skills in English;

• Proficiency in an additional language is a plus.

• Detail-oriented with strong organizational and time-management skills.

• No prior experience required; training will be provided.

Remuneration:

• Competitive base salary plus commission and performance bonus.

• Working hours: 10:00AM to 7:00PM (Mondays to Fridays).

• Benefits include annual leave, medical leave, and medical welfare.

If you’re passionate about people and eager to grow within a dynamic environment, we’d love to hear from you!

Working Days & Hours: 5 days, 8am-5:30pm
Salary: Up to S$3,500
Location: Bukit Gombak

Responsibilities:

• Lead, support, and evaluate the performance of the accounts payable team.
• Validate data and process various types of vendor invoices and employee reimbursements.
• Oversee daily department operations to ensure accuracy and timely completion.
• Maintain detailed and accurate financial records and client information.
• Compile, analyze, and present financial reports to management and stakeholders.
• Establish and drive the achievement of departmental goals.
• Build and maintain positive relationships with team members, clients, and vendors.
• Ensure compliance with company policies, procedures, and controls, ensuring accuracy and efficiency.
• Develop standardized processes to enhance internal efficiency, including creating templates for company-wide use.

Requirements:

• Diploma or Bachelor’s degree in accounting, finance, management, or a related field.
• Strong communication and interpersonal skills.
• Proficiency in MS Excel; experience with SAP is an advantage.
• Strong planning and problem-solving abilities.
• Prior supervisory experience is an asset.

1. Maintaining a positive, empathetic, and professional attitude toward customers.
2. Responding promptly to customer inquiries on general and transactional enquiries
3. Communicating with customers through various channels.
4. Acknowledging and resolving customer requests.
5. Customer outreach to encourage the use of digital services.
6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without
compromising risk standards.
7. Collaborate with stakeholders to resolve all customer queries and requests.
8. Able to multi-task while speaking to customers and toggle between system application screens in a fast-
paced environment.
9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Operating Hours are from 8.30am – 8.30pm (Staggered officer hours of 8.5 hours per day), on 5-day work week with rotating shifts, Mondays to Sundays

---------------------------

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.