The AI/Chatbot Executive will be responsible for leading the development, implementation, and optimization of artificial intelligence (AI) technologies and chatbot solutions within Contact Centre.

The incumbent will be required to collaborate with stakeholders and cross-functions to leverage AI/Chatbot capabilities to enhance customer experiences, streamline operations and uplift productivity.

The role requires understanding of AI/Chatbot technologies and development, to exercise initiative and be able to handle projects and challenging situations.

Job Responsibilities

• AI/Chatbot Development / TrainingIdentify opportunities to leverage AI and chatbot to improve customer engagement and operational efficiency
  Work on functional design, process design (including scenario design, flow mapping),
  Train the bot by reviewing responses and feedback provided by customers to improve its understanding and responses
  Review the workflows and responses in the Bot to enhance user experience and meet evolving business needs
  
• AI/Chatbot ImplementationLead the selection, implementation, and integration of AI technologies and chatbot platforms
  Oversee the development and deployment of AI-powered solutions, ensuring scalability, reliability, and performance
  
• CollaborationCollaborate with cross-functional teams (Vendor, IT, Stakeholders) to identify optimal solutions, including strategy and planning of Bot development
  
• User Experience Enhancement and TestingReview customer interaction experience/feedback with Bot to understand Bot’s behavior and performance
  Recommend and make changes to responses and train the Bot for optimal response based on customers’ feedback
  Responsible for preparing UX mock-up and conversation flow, UAT test plan and documentation of the flow.
  
• DocumentationEnsure data is properly documented and verify data to create a baseline performance for the bot workflow.
  Execute on the communication of new features by documenting bot capabilities, including best practices and recommendations for optimal performance
  
• Analytics and ReportingReview customer feedback on bot behavior, understand how to accurately translate customer queries and requests into actionable outcomes.
  Perform data analytics to review and/or initiate new features implementations to improve operational efficiency
  Provide report and dashboard updates on bot & live chat performance
  
• Apply Income Competencies to all tasks undertakenChallenge status quo and take risk
  Commit to maximize the result by taking ownership and hold one another accountable
  Communicate by speaking up and be open to honest feedback
  Collaborate and support each other to win
  Create action plan with clear targets/outcomes and execute with discipline
  Cultivate positive customer relationships through quality service
  

Qualifications:

• Polytechnic / Higher NITEC / Degree
• Min. 1 year working experience in AI/Chatbot development
• Knowledge in Python language and Machine Learning & Data Analytics tools such as Pandas or PowerBI will be advantageous.
• Strong in Microsoft Office (Advanced Excel, Powerpoint, Word, Outlook)
• Experience managing multiple projects to a deadline
• Excellent time management and organization skills
• Strong attention to detail and customer service fundamentals
• A proactive attitude to problem solving and delivering of end results
• Passion for technology and creating a great customer experience
• Ability to work efficiently in high demand, team oriented and fast-paced environment with excellent mulit-tasking skills.
• Good analytical, critical thinking and problem solving skill.
• Strong inter-personal and written communication.
• Interest in building processes, structure, and documentation.

Overview

To support investigators in conducting clinical research according to study protocol, Singapore Guideline for Good Clinical Practice (SGGCP) and other applicable regulatory and ethical requirements and hospital policies.

Responsbilities

Research projects administration - Process and manage qualitative and quantitative study data, including the followings:

• plan, organise and co-ordinate study activities workflow, including participant recruitment and coordination of study teams via regular meetings
• help PIs devise a data management plan for both qualitative and quantitative studies
• be able to help with data collection with patients, including the administration of survey and the conduction of qualitative interviews
• handle data entry (including transcription for qualitative studies) and validation of study data, e.g., ensure that data is correctly recorded.
• maintain records and manage e-filing system for documents related to specific research projects.
• process collected data for analysis purposes, including the maintenance and handling of data employing Excel and basic functions of SPSS
• help conduct literature searches; perform article screening for systematic reviews
• Liaise with stakeholders from other areas (e.g., finance) and coordinate related logistics. Ensure timeliness in making payments to patients/volunteers.
• Track utilisation of budget. Document and tabulate financial payments received and / or made to support the study; assist with procurement;
• Maintain Investigator Site File and ensure that all study documents are complete and up to date.
• During meetings, collate agendas, prepare materials, record minutes and track progress of follow up items.
• Prepare regular reports to HOD and research unit on progress of projects; track achievements and contribute towards preparing regular progress reports to NMRC.

Patient/Research Subject/Healthy Volunteers Management.

• Assist investigators in the screening and recruitment of potential research subjects/patients/healthy volunteers as according to trial protocol.
• Communicate to patients and volunteers on project demands and obtain informed consent.
• Maintain and update screening log & enrollment logs.
• Schedule appointments for patients/subjects.
• Ensure patients’/subject’s compliance to trial medication (if any).

Ensure projects’ compliance.

• Maintain database of patients’/subjects’ data and ensure compliance with confidentiality and PDPA requirements.
• Ensure compliance with the SGGCP and other applicable regulatory and ethical requirements and restructured / polyclinics’ policies if applicable.
• Assist investigators in applying for ethics review and to the Health Sciences Authority (HSA) for clinical trial certificates (if required)

Requirements

• Bachelor’s degree in health sciences or nursing, preferably with experience in recruiting patients for research projects in a healthcare institution.
• Possess strong interpersonal skills.
• Preferably have some experience in conducting focus-group interviews
• Excellent team player with ability to work independently and proactively.
• Meticulous with an eye for detail.
• Resourceful with a creative ability to make things happen.
• Proficient with Outlook, Microsoft Word, PowerPoint and Excel

As a Senior Executive, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

JOB DESCRIPTION

· Actively engage customers and provide tailored solutions

· Build and maintain strong relationships with clients

· Stay well-informed about products and services

· Cross-selling and upselling customers

· Implement strategies for customer retention

· Work closely with other departments

· Manage end-to-end client servicing

· Generate regular portfolio report

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

The Department

The IT Department is responsible for supporting and maintaining the Campus IT Infrastructure, AV Infrastructure and Phone system. Providing efficient system support to all users. The department is also responsible for resolving any IT-related faults Quickly and efficiently,

The Position

The IT support individual will provide effective IT assistance across all aspects of the business and will provide backup and support to the IT Manager. The individual is responsible for supporting and maintaining IT Infrastructure, AV Infrastructure and Phone system plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

Key Responsibilities

· Installing and configuring computer hardware, software, systems, networks, printers, Desk Phones, and scanners

· Monitoring and maintaining computer systems and networks

· Responding in a timely manner to service issues and requests

· Providing technical support across the campus

· Repairing and replacing equipment as necessary

· Testing new technology

· Possibly training more staff members

· Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

· Assist management in creating training materials pertaining to computer troubleshooting and usage

· Act as the initial point of contact for all computer and system-related concerns from all users.

· Organize and file documentation pertaining to warranties and instructional guides for computer hardware

· Escalate IT issues to the IT Manager where necessary

· Responsible for managing backups

· Manage AV and Telephone systems

· Setup class AV system, Setup class recording

· Setup AV system for On-campus event

· Creating purchase requisitions for IT hardware/software

· Ensuring all software purchased licensing is recorded and maintained

· Setting up new users and disabling expired accounts in accordance with HR requirements

Other

· Prepare documents, meeting materials, and correspondence.

· Perform basic administrative support duties as required to meet specific operational objectives.

· Perform miscellaneous job-related duties as assigned by the IT Manager

Requirements

At least 2 years of experience in related profession preffered

Degree/Diploma in Computer Studies, Certification like MCSE or CCNA will be advantage.

Working hours

5 days work week (might have shift timigs and MUST work one weekend)

Key Responsibilities:

• Monitor website analytics to identify trends and opportunities for improvement
• Manage the e-commerce platform, including uploading of products and ensuring listings and pricing are accurate and up-to-date
• Execute and manage online campaigns, provide insights on campaign performance
• Order fulfilment in a timely and accurate manner
• Preparing weekly sales report for online and offline sales
• Collaborate with the IT team to identify and resolve technical issues, if any
• Monitor customer feedback and respond to customer inquiries in a timely and professional manner
• Keep up-to-date with e-commerce trends and best practices and provide recommendations to improve the online customer experience

Qualifications:

• Diploma in Business, Marketing, with Excel knowledge in Vlookup, PivotTable
• At least 1 year of experience in e-commerce, digital marketing, or a related field
• Good understanding of e-commerce platforms and website analytics
• Excellent communication and interpersonal skills
• Detail-oriented with strong problem-solving skills

If you are passionate about e-commerce, have good organization skills and are excited to join a dynamic and fast-paced team, we would love to hear from you. Please submit your resume, cover letter and expected renumeration to [email protected]

Job Description :

• Identify new business opportunities and execute sales strategy to secure new customers
• Maintain good customer relationship with customer to increase sales growth
• Attend to customer enquiries/ issues and resolve in a timely manner
• Achieve monthly sales target as KPI set
• Develop professional rapport with the customers and build positive brand loyalty
• Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition

Requirements

• Minimum 2 years of Sales Experience in Food industry or relevant
• Thorough understanding of marketing and negotiating techniques
• Fast learner and passion for sales
• Self-motivated and results driven
• Team player with good interpersonal skills
• Sales driven and self-motivated with a positive thinking
• Able to work independently
• Articulate, good presentation skill

Job Description:

• To manage and negotiate pricing, commercial terms with local and overseas suppliers and recommend the most competitive suppliers and subcon.
• Ensure continuous supply of required goods and materials and communicate any supply problems which may pose a risk or impact on business operations.
• Negotiate contracts, improved prices and terms of business with suppliers and review opportunities to make business savings utilising negotiation and procurement best practice tools and methods.
• Review specifications and ensure materials ordered meet proper quality standard and comply to contract specifications.
• Manage and track Purchase Requisition/Purchase Order on the internal system to make sure the procurement projects are delivered on time.
• Maintain and update list of approved suppliers and their qualifications, delivery times, and potential future development
• Keep relevant stakeholders informed on the latest progress/status of delivery within expected timelines.
• Perform other duties as assigned.

Job Requirement:

• Candidate must possess Diploma in relevant discipline.
• Minimum 3 years of experience in procurement preferably in construction/ civil engineering industry.
• Experienced with sourcing and material understanding.
• Have experiences in working in large scale projects.
• MRT working experience would be an added advantage.
• Working Location: Site Office, Tampines.

Job Description:

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to helm CareHub in line with CareHub’s service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.

You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub ’s knowledge management system.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and RHSO services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with NUHS teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements:

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends

SISTIC is hiring a digital marketer to scale our digital marketing and B2B strategies. In this role, you will be responsible for growing our B2B and B2C audiences and driving revenue for our existing clientele across Asia.

The ideal candidate will be equal parts strategy and execution-driven, and a creative thinker who is passionate about digital marketing and the arts, entertainment and sports industry.

• Create, execute, and optimize marketing strategies and campaigns to deliver action-driving marketing content across channels and tools.
• B2C marketing – manage a portfolio of key marketing clients’ campaigns and budgets, working with internal stakeholders including Client Services and Business Development teams.
• B2B marketing – develop and manage marketing campaigns to promote SISTIC’s products and features.
• Tracking, reporting and analysis – set up goals, analyse performance metrics, consumer and audience behaviours and insights to translate them into marketing strategies.
• Content development around important news, new products and updates.
• Identify opportunities that can differentiate our brand from our competitors, monitor trends, and prospect new digital marketing capabilities that will drive growth.
• Build strong relationship with our media partners and affiliates for strong marketing support.

Job requirements:

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field is preferred.
• 3 years’ working experience across marketing, public relations/communications, and all areas of digital marketing with strong knowledge in SEM, Google Universal Analytics and/or Google Analytics 4, Marketing CRM /automation and CMS platforms.
• Client management skills or agency experience a plus.
• Strong understanding of the marketing funnel, campaign KPIs, and digital conversion strategies.
• Able to manage tight deadlines, adjust to changes in priorities, and balance short term needs with long term strategic initiatives.
• Results driven with a keen analytical ability to turn insights into action.
• Strong attention to detail and organizational skills with excellent communication, copy writing, presentation, management, and interpersonal skills.
• Creative problem-solving skills and a flexible, can-do mindset.
• Proactive, self-motivated and take ownership of initiatives with limited oversight
• Strong communications skills and, ability to translate technical information to non-technical audiences.
• Design experience a plus.

JOB DESCRIPTION:-

• Work closely with various departments to facilitate and complete monthly closing procedures
• Perform monthly reconciliation of bank, customer, supplier and intercompany accounts
• Process supplier invoices and prepare payments
• Handle and verify petty cash claims and payments
• Support daily operations of Corporate Tresury and Group work
• Support company accounting
• Perform any other accounting and administrative duties as assigned by Supervisor

JOB REQUIREMENTS:-

• Minimum Diploma in Accounting or partial ACCA
• Experience with Oracle is preferred
• 2-3 years working experience in similiar capacity is advantageous
• Strong in advanced Microsoft Excel, and other Microsoft Office skills
• Pro-active and results-oriented
• Meticulous with positive work attitude and warm personality
• Good team player

Additional

• 5 days work week
• Transport pickup at Jurong East/Clementi/Choa Chu Kang MRT Stations;
• Attractive remuneration package for experienced and suitable candidates.

Interested candidate, please email your detailed resume stating current and expected remuneration package, date of availability to commence work.

We regret that only shortlisted candidates will be notified.

Job Description :

• Manage customer orders from inception to delivery and through the entire order-to-cash cycle
• Liaise with other teams to resolve requests/issues in a timely manner
• Administer return processing & credit/debit price adjustment
• Expedite and track customer orders: answer inquiries ( through e-mail, whatsapp, etc. )
• Take corrective actions to resolve customer issues or order fulfilment inefficiencies
• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow

Requirements :

• Good working knowledge of Microsoft Office and systems used within Customer Service systems with expertise to assist less experienced colleagues
• Min Diploma in Business Admin / Supply Chain
• Minimum of 1 year previous Customer Service experience in an F&B / FMCG environment including management of complex/challenging customer issues
• Experience of encouraging others to work to KPI’s/SLA’s
• Creative thinking ability with proven problem-solving skills including developing new ideas and making projects

JOB DESCRIPTION

· Assist in training sessions for the sales team

· Conduct market trend research

· Provide admin support for the sales team

· Communicate with clients

· Update client information and track interactions

· Assist in creating sales proposal and presentations

· Maintain organized documents

· Coordinate with other departments

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

The Metta Home for the Disabled and Metta Home Day Activity Centre (慈光乐陶苑及智障日间活动中心) were set up in December 2000 to offer community care options to adults with intellectual disabilities who are aged between 18 and 55.

Funded by the Ministry of Community Development, Youth and Sports (MCYS), the former is a purpose-built facility designed to accommodate 103 residents, whereas the latter is supported under the MSF and Tote Board Social Service Fund to provide day care services for a capacity of 50 beneficiaries.

Our programmes aim to equip all recipients with the skills and means to lead independent and fulfilling lives, so as to achieve social integration and quality of life. Tending them with holistic care and working closely with their primary caregivers to provide well-rounded support is a multi-disciplinary team comprising a social worker, training officers, staff nurses, assistant nurses, nursing and therapy aides.

As a Programme Executive, the candidate is responsible in the following areas:

1. Main Responsibilities

• Plan, coordinate & develop appropriate activities, outings, events, programmes for clients with Special Needs
• Monitoring progress and milestones of programmes
• Evaluate, revised, initiate new programmes based on changing needs, climate
• Train relevant staff to appropriately conduct programmes for clients with special needs
• Assist in planning and preparation of budget for programmes for new financial year
• Conduct survey/evaluation/progress of programmes and collate feedback for submission to Centre Manager
• Ensure smooth running of activities, programmes with the team
• Maintain good, timely and updated records and progress of all programmes
• Attend to residents needs for education and assist in schedule planning and time management
• Supervise and monitor service delivery of therapists / therapy aides
• Submission of MSF/NCSS requirements
• Maintain and review Outcome Management and ICP documentations
• Plans and coordinates outings/events for all centers in Disability Care

2. Volunteer Management

• Conduct volunteer interview and orientation and preparation of volunteer induction kit
• Work with the Community Partnerships / Events team regarding volunteers
• Conduct, evaluate and maintain regular records volunteer performance/reviews in programmes with residents and with volunteers
• Provide before & after programme support and facilitate engagement & logistical support
• Contact and/or correspond with volunteers/potential volunteers to maintain healthy and purposeful engagement
• Assist to handle volunteer misconduct if any and maintain records
• Develop volunteers and prepare yearly cvolunteer budget
• Plan annual volunteer appreciation events (door gifts, programme, performances, preparation with the residents including rehearsal and practice) in collaboration with Community Partnerships / Events team
• Keep & maintain records of volunteers’ personal data in accordance with PDPA guidelines
• Maintain updated volunteer database
• Provide quarterly updates of volunteer management reports to the Review Committee (MSF)

3. Other Responsibilities

• Participate in donor/volunteer/fund raising events
• Any other duties as assigned

4. Requirements

Experience

• Minimum 1 year of related experience working with adults with special needs

Qualifications

• Minimum diploma/degree in Program management /Social Services.

Other Requirements

· Able to work on weekends and public holidays when required

· Conversant Bilingually and dialects

1. Competencies

• Ability to work both independently and within a multi-disciplinary team
• Hardworking, meticulous and responsible
• Service oriented with good communication skills

Position Overview:

The ideal candidate acts as the first point of contact for ships arriving at the port and processes all formalities and declarations, to ensure smooth entry and departure of ships assigned. Ensures compliance to regulatory requirements. Able to judgle high demand of paperwork and on-site work.

Key Responsibilities:

1. Coordinate Port Calling Activities

– Solve problems arising from ship arrivals and departures

– Monitor ship arrivals and departures

– Prepare quotations and proforma disbursements as required by clients, ship-owners and shipping lines.

2. Manage Cargo Operations and Documentations

– Handle cargo documentations, invoices and inwards shipments

– Attend at sites to monitor cargo loading and unloading operations

– Ensure compliance to statutory formalities and factual declarations

– Arrange Hotel accommodation/transportation for crew

3. Service Client Accounts

– Liaise with clients on status of cargo clearance

– Update clients on ship activities and status of port clearance

– Identify clients' needs and expectations

Requirements:

- ITE NITEC / O Levels or Diploma, preferably in Shipping Operations/Maritime Studies

- Due to ship’s schedule, must be able/willing to work odd hours including weekends and public holidays

- Computer literate with emphasis on MS Office and E-mail.

- Good interpersonal skills, able to build and maintain work relationships

- Accountable, adaptable, attentive to detail

- Able to exercise sound judgment

- Resilient and able to handle stress

Position

This position is for PMO inside PCM section in charge of the global monitoring and reporting around CCS activities (+350 FTE developing and maintaining solutions for Cash Management and Corporate Banking business lines including 3 strategic projects).

This position aims primarily to cover all PMO activities of the department. KPI project supervision as well as all staff plan and budget activities in coordination with Head of Sections and other CCS PMOs.

The PMO is actively supporting the continuous improvement and change management journey of the department. In addition the candidate will support the heads of CCS on their weekly agenda.

Main responsibilities

PMO activities

• Project monitoring per releases,
• Budget consolidation and follow-up,
• Follow-up and update the global staff plan,
• Follow and update the project risks portfolio
• Update the budget tools and PMO referentials
• Follow the production of the project documentation
• Produce the global projects dashboard for Cash Management Transformation program
• Support the managers to produce the follow-up dashboard (Risk, Quality KPI, Alert, Planning, Budget)
• Contribute to the change management of CCS
• Coordination with global stakeholders.

Continuous improvement and change management

• Evaluate the efficiency of the current project management process
• Propose improvements in accordance with our internal project management methodology
• Coach the project managers to deploy new methodologies and process
• Propose new template and evolution of process in efficiency way
• Propose new metrics in order to measure the productivity and risk on the projects
• Propose scenarios to align CCS department with ISAP strategy

Qualifications and Profile

Functional

· Strong Knowledge on IT PMO activities (minimum 2 years of experience)

· Good knowledge in Risk management

· Good knowledge in Project Management

· Experience on Change management

Technical

· Good Knowledge of Project Management tools (e.g. Ms Project, JIRA)

· Strong Knowledge of Microsoft Excel (Macro, Pivot table, …)

Other Professional Skills and Mindset

· Highly analytical mind and energetic character

· Solid analytical abilities

· Good written and oral communication skills adapting to all stakeholder seniority level

· Team player mindset

· Strong flexibility and adaptability

· Very good autonomy with strong reporting skills

· Very good organization skills with attention to details

· Understanding and respect of cultural diversity

· Experience in Finance accounting would be a plus

· Experience in Cash Management would be a plus

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Admin Executive cum Receptionist

Main Duties:

• Raising sales order & do invoicing/prepare proforma invoice
• Arrange local/overseas shipments
• Local/overseas courier for document & sample for clients
• Picking calls – pertaining to customer enquires/transfer calls
• Preparing certification required for overseas shipment

Ad-hoc Duties:

• Maintain/purchase office/pantry inventory
• Receive document/packages from courier (arrange payment if required)
• Assist regulatory to prepare document for signature
• Source for forwarders for overseas shipment
• Prepare invoices for audit purpose
• Assist to arrange for hotel/flight booking (if required), organize engagement activities
• Others

Minimum Qualifications:

• O/A Levels /Diploma in Office Skills
• Min 1-2 year’s relevant experience in administrative and operations support
• Meticulous and organized, good follow-up skills and initiative
• Excellent in managing documentation and paper work
• Multitasking and able to take stress

Job Responsibilities
1) Build a network of volunteers with community partners to support health probotion activities.
2) Recruit, manage volunteers and deploy them to suitable volunteer activities.
3) Develop training material and conduct training for volunteers. 4) Develop and implement new activities for volunteers to support health promotion in the community.

Job Requirements
• Bachelor degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Analytical and organised, able to translate concepts into actionable goals.
• Excellent verbal and written communication skills.
• Resourceful and meticulous team player who is able to multi-task in a fast-paced environment.

Experience
• At least 2 years of relevant working experience in volunteer management, preferably in Healthcare or Social Service Sector.

Customer Service Executive, SEAO & Export Markets (1-Year Contract)

The primary role of Customer Service Executive includes processing the orders placed by internal and external customers from SEAO & Export Markets. This role is responsible to ensure excellent service standards and maintain high customer satisfaction along with coordination activities.

You will be responsible for external and internal customer enquiries and on-time delivery process from identifying customer needs, processing orders, ensure sufficient supply, handling complaints to shipment and delivery of orders to customers. This role reports directly to Customer Service Lead / Manager for SEA & Export Markets, based in Singapore.

The Position:

• Responsible to ensure effective and accurate processing / releasing all sales orders to enter timely in systems and orders to meet delivery as per First Confirmation Date given by customers
• Perform order validations with high level of accuracy and consistent with the terms and conditions on customer’s purchase orders.
• Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns.
• Prioritization and tracking of customer’s orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&OP and ASF meetings
• Ensure on-time delivery, customer complaint and high service level fulfilment

The Ideal Candidate:

• Diploma/Degree in any discipline with at least 4 years’ experience in order fulfilment
• Responsible, responsive & committed
• Attention to details & organized
• Good interpersonal skills, customer oriented and a team player
• Fast learner, able to work independently with minimum supervision
• SAP experience in Sales & Distribution (SD) module or Order-to-Cash (O2C)
• Proficient with Microsoft Office.
• Able to commit for 1 year

This role entails providing comprehensive Office and HR administration functions. The role reports to the HR Manager and involves various tasks and responsibilities to ensure the smooth functioning of daily office operations and supporting overall business efficiency.

Key responsibilities include:

Office Administrative Support

• Provide full spectrum of general administrative support to the HR and Admin department, including but not limited to office and facilities maintenance and handling mail, coordinating vendors of all external vendors.
• Update and maintenance proper filing system to ensure documents are traceable in an efficient manner
• Assist in scheduling meetings and coordinating HR-related events or activities.

Employee Onboarding and Offboarding

• Facilitate the onboarding process for new hires, including preparing employment contracts and new hire orientation materials.
• Ensure all necessary documentation and forms are completed accurately and filed appropriately.
• Process employee offboarding procedures, including conducting exit interviews and updating employee records accordingly.
• HR Documentation and Administration
• Maintain and update employee records, including personal information, attendance records, and leave balances into our HRIS system
• Ensure compliance with data protection regulations and maintain confidentiality of employee information.
• Assist in the preparation of HR reports and documentation as required.
• Assist employees with inquiries related to benefits such as healthcare, insurance, and leave entitlements in respective web portals
• Coordinate with relevant vendors and internal stakeholders to administer employee benefits effectively.

Requirements:

• Diploma or Degree in Human Resources Management or related field is preferred.
• Minimum of 1 year of experience in HR administration or related field, preferably with HRIS experience
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Roles & Responsibilities

As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, both written and verbal, and be able to provide solutions to customer inquiries in a timely manner. In this role, you will also need to be able to navigate various ecommerce platforms and work closely with the marketing and sales teams to ensure customer satisfaction. If you have a passion and enjoy working in a fast-paced environment, then this job may be the perfect fit for you.

• Respond to customer inquiries and resolve their issues via chat system.
• Assist customers with placing orders, tracking shipments, and processing returns/refund/exchange.
• Provide product information and recommendations to customers.
• Collaborate with other departments, such as shipping, billing &etc, to ensure timely and accurate order fulfillment.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate complex issues to senior representatives or supervisors.
• Stay up to date with product knowledge and industry trends to provide excellent customer service.
• Meet and exceed customer satisfaction goals and performance metrics.
• Continuously improve customer service processes and procedures.

Requirements

• Minimum Diploma holder or (No qualification candidate who had at least 2 years working expirence with E-COMMERCE )
• Prior Ecommerce Customer Service experience
• Excellent phone/email communication skills
• Ability to handle high volume customer interactions
• Strong problem-solving and decision-making abilities
• Effective time management skills
• Ability to multitask and prioritize tasks
• Detail-oriented and accurate data entry
• Experience with CRM and ticketing systems
• Familiarity with Ecommerce platforms and order workflows
• Able to work in a fast-changing environment and multi-task.

What’s In It For You:

• On job training provided
• Good learning environment on the working of e-commerce
• Valuable skills that are transferrable
• Work area will be located at Tampines- Walking distance to Tampines Hub/Tampines Safra
• 5.5 days work week (9 hours with 1-hour break, meals, and transport allowance is provided)

Overview

As a member of the Precinct Planning and Development Department under the Regional Health Systems Office (RHSO), you will be involved in the development of healthy precincts in the Western Region of Singapore in collaboration with key internal and external stakeholders and partners.

This is an individual contributor role. The successful candidate will be placed in an appropriate position based on experience.

Job Responsibilities

1. Develop and implement strategy/plan to develop the healthy precincts under your care
2. Identify internal and external partners and platforms for the development of healthy precincts, and engage and collaborate with them to enable successful on-ground activation
3. Develop and implement community health plan for the precincts under your care, with emphasis on preventive health and social-health integration
4. Track and review progress on implementation of community health plan for different focus areas
5. Secretariat work for meetings
6. Any other duties, projects or assignments by Reporting Officer and/or HOD

Requirements

• Bachelor degree in any discipline
• Minimum 2 years of working experience
• Knowledge and experience in planning, programme development, stakeholder engagement and management, and project management
• Able to think critically and strategically, with strong conceptual and analytical abilities
• Strong planning, project management and organisational skills
• Adept in stakeholder engagement and management to foster buy-in and collaboration
• Strong written and verbal communication abilities
• Resourcefulness in problem solving and resilient in overcoming challenges
• Ability to work independently and in a team
• Ability to work effectively under tight deadlines
• Knowledge of the Singapore healthcare system and/or population health models will be advantageous

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

Job Responsibilities

· Meeting with clients virtually or during sales visits

· Demonstrating and presenting products

· Ensure good after-sales service

· Establishing new business

· Maintaining accurate records

· Attending trade exhibitions, conferences, and meetings

· Reviewing sales performance

· Negotiating contracts and packages

· Working towards monthly or annual targets.

· Training will be provided

Job Requirements

Strong sales service mentality, proactive and willing to learn attitude

Experience in sales will be an advantage

Able to start immediately or within a short notice will be an advantage

Minimum 1 year experience on sales

Singaporean / SPR only

Job Details

Location: Bedok North

Working Hours: Monday - Friday (9AM - 6PM) and Saturday (9AM - 12.30PM)

Pay: Basic (DOC）+ Commission

Interested? PM for more info.

Send your resume to us

*Salary will commensurate with relevant work experience and qualification.

[What you will be working on]

You will be required to:

• Lead and supervise a team of support staff in day-to-day operations, key systems and customer service touch-points (Counter, Call Centre and Email), and any new touch-points created
• Execute daily work at assigned touchpoint(s) through understanding of customer service policies, work processes and use of systems (e.g. Telephony, Customer Relationship Management, Queue Management, etc.)
• Attend to customer feedback, complaints and compliments
• Coordinate and liaise with various stakeholders (internal/external) for intakes and support department projects and prepare related reports for submission.
• Help manage the social media platforms and QSM system.
• Assist and support any other projects/events/duties as assigned within the department

[What we are looking for]

• You should be a team player with at least three years’ experience in the service industry
• You should be IT Savvy with a knowledge of CRM systems, have an affinity for learning, exploring and applying technological and digital solutions to the workplace
• You should also have proven administrative and organisational skills, as well as excellent interpersonal, written and oral communication skills
• You should be able to lead/supervise a team of support/counter staff

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.