Job Opportunity: Business Development Manager
Join the team behind Singapore’s first all-in-one sports coach matching app – Wow Coach!

About the Role:
We are seeking a dynamic and results-driven Business Development Manager who is fluent in both English and Chinese to help grow our innovative platform, Wow Coach. You will play a key role in onboarding coaches, securing corporate clients, and building partnerships with advertisers.

Key Responsibilities:

Onboarding Coaches: Identify and recruit experienced and certified sports coaches across various disciplines to join our platform.
Corporate Client Acquisition: Develop and manage relationships with corporate clients to offer customized wellness programs, workshops, and sports classes.
Advertisement Client Engagement: Attract and secure advertising clients to utilize Wow Coach as their marketing platform.
Target Achievement: Meet and exceed monthly targets for coach recruitment, corporate deals, and advertisement sales.
Bilingual Communication: Use your fluency in English and Chinese to effectively communicate with diverse clients, coaches, and partners.
Strategic Outreach: Develop and execute outreach plans to build strong partnerships with coaches, businesses, and advertisers.
Market Analysis: Stay updated on market trends and competitor activities to identify new opportunities.

What We’re Looking For:

Language Proficiency: Must be fluent in both English and Chinese (spoken and written) to engage with a diverse audience.
Active and Proactive Personality: Thrives in a fast-paced environment and takes initiative.
Exceptional Soft Skills: Strong communication and negotiation skills to build and maintain professional relationships.
Goal-Oriented: Proven ability to meet and exceed sales targets.
Experience: At least 2 years of experience in business development, sales, or a related field.
Passion for Wellness and Sports: A genuine interest in promoting health, fitness, and wellness.

What We Offer:

A chance to be part of an innovative startup in the sports and wellness industry.
Attractive compensation with performance-based incentives.
Opportunity to grow and make a significant impact on the company’s success.

• Report to Project Director / Project Manager / Deputy Project Manager
• Over all responsible for the development and implementation of Safety, Health, Environmental & Security policies and ensure that site operates in accordance with applicable statutory and regulatory requirements.
• Be the Secretary of Safety committee / Member and ensure that safety environment meetings are held in accordance to regulatory requirement.
• Report the Safety, Health, Environmental & Security aspects to Management
• Conduct Risk Assessment. Take lead in briefing Risk assessment and mitigation measures
• Attend regular various PGI’s at site
• Investigate all accidents at site and prepare the relevant reports
• Coordinate and conduct Safety, Health, Environmental & Security training at all levels on site and head office.
• Conduct regular Safety, Health, Environmental and Security inspection and recommend corrective action.
• Arrange independent safety audit and follow- up on corrective action.
• Liaise with BCA on OHSAS 18000 and ISO 14000 Certification.
• Liaise with respective authorities on matters related to Safety, Health, Environmental and Security issues.
• Establish site security plan in conjunction with Project Manager.
• Organize and manage the security team and monitor the implementation of security plan.
• Prepare monthly security report for all the projects and submit to Management.
• Established suitable requirement with Project Manager to meet OHSAS 18000 requirements / MOM requirements for the project.
• Lead team of Safety coordinator and organize the work accordingly
• Experience in LTA Projects is a Must
• Experience in erection of rail viaducts preferable

Location: Teban Gardens West Region

This will be a 1-year contract position based in One North.

Responsibilities:

• Procurement operation of goods/services
• Raise ePRS/PRAS request, perform Goods/Services delivered
• Understanding of procurement workflows
• Keep track of procurement status, requests, GR
• Procurement/planning matters
• Planning seminars

Requirements

• Diploma in Business and Finance
• 2-3 year of administrative experience
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• Proficiency with SAP Systems
• Procurement and finance procedures and processes knowledge.
• Good documentation and communication skills
• Able to work independently or in a team environment.

Ethos Search Associates Pte. Ltd.

EA Licence No: 13C6655

EA Reg No: R1988580 Jacky Chong

Job Responsibilities

1. Food Safety Management:Develop and implement food safety systems, including HACCP.
   Enforce hygiene and safety protocols in compliance with SFA, MUIS, MOM, and other regulations.
   
2. Inspections and Risk Assessment:Conduct regular inspections of food preparation areas onsite and offsite.
   Identify and assess food safety risks in handling, preparation, and storage.
   Implement corrective actions, training, and preventive measures to enhance safety standards.
   
3. Supplier Compliance:Audit suppliers regularly to ensure adherence to food safety and quality standards.
   
4. Quality Assurance:Update the Quality Management System (QMS) and Standard Operating Procedures (SOPs) to meet regulatory and industry standards.
   Maintain accurate and comprehensive records in compliance with policies.
   
5. Regulatory Compliance:Serve as the primary liaison for audits and inspections by SFA, MUIS, HACCP, and ISO.
   Ensure documentation and records meet hygiene and safety requirements.
   
6. Additional Responsibilities:Support any other assigned tasks as needed.
   

Job Requirements

1. Certifications and Qualifications:SFA Food Hygiene Officer certifications and FSMS certification.
   NITEC Certificate or equivalent in Food Science or a related field specializing in food safety.
   
2. Experience:At least 2 years in Quality Assurance or Food Safety within the F&B or catering industry.
   Familiarity with Singapore’s food safety regulations, including HACCP, ISO, and SFA guidelines.
   
3. Skills and Competencies:Detail-oriented with strong compliance skills in food safety.
   Effective communication skills to train and guide team members.
   

Working Location: Tuas

​Our client is a global leader in gateway services, who is seeking to recruit a Security Officer (Airport). This position is based in Singapore.

Security Officer (Airport)

Responsibilities

You will be responsible for providing security services at the airport and key installation areas, such as safeguarding and protection of assets. Your role includes:

· Perform CCTV and Control Room monitoring duties.

· Undertake screening of baggage and personnel.

· Perform X-ray screening and access controls.

· Perform guarding and patrolling of installations.

· Any other duties as assigned.

Job Requirement:

· Valid PLRD Security license (Must be licensed as a Security Officer (SO) and are already in possession of a valid SO ID cards)

· Proficient to communicate in English

· Normal colour vision

· Able to work on rotating shifts

· Able to take on assignments at various locations based on Company's discretion

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Organizational Structure and Workflow Optimization

• Evaluate and restructure the organizational hierarchy, focusing on interdepartmental dynamics and internal processes.
• Review and revise job descriptions for office staff to ensure consistency between documented procedures and actual practices.

Policy Creation and Execution

• Design, develop, and enforce comprehensive office policies, such as: Remote Work Policy, Loan Guidelines, Leave Policies, Travel Allowance, Phone Usage and Benefits Policies

Performance Management

• Establish performance metrics for evaluating staff.
• Develop and implement a performance-based reward system to identify and recognize top performers.

Employee Relations

• Address employee concerns swiftly and professionally.
• Mediate conflicts to foster a positive work environment.

Training and Development

• Identify training needs across various departments.
• Organize and implement employee development initiatives to improve skills and performance.

Reporting and Analysis

• Compile and present HR-related reports to senior management, covering: Employee turnover rates, Employee satisfaction levels, Compliance issues

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field
• Minimum 3-5 years of experience in HR, preferably in the maritime or shipping industry
• Strong knowledge of Singapore employment laws and regulations

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.

• Prepare and process quotes, and other sales-related paperwork. (Airfreight /

Seafreight / Logistic / CBT).

• Preparing reports on a weekly/or monthly basis.

• Trouble Shooting (Damage Cargo, Billing Issues, etc.) (Airfreight / Seafreight /

Logistic / CBT).

• Coordinate with internal teams such as outdoor sales, operation, finance, and

customer service.

• Work alongside with outdoor sales with generating new business and maintaining

existing customer relationships.

Job Requirements

• Optimistic, Positive and Proactive.

• Effective communication and Interpersonal skills.

• Keen to make an effort and pursue areas of improvement.

• Able to cope and work under pressure or overtime if required.

• Able to perform independently or connect well in a team player environment.

• General knowledge on excel format if any.

• Relevant experience and knowledge in customer service/freight forwarding industry

Mon to Fri 8.30am - 6pm

Job Purpose

The IT Support Officer provides Level 1 and Level 2 technical support to ensure the smooth operation of the organisation’s IT systems and services. Key duties include troubleshooting Windows Servers, managing IT support tickets, maintaining IT infrastructure, overseeing IT asset management, and supporting IT and AV needs for events. The Officer will also assist with operations support and perform tasks assigned by the IT Head to ensure the effective delivery of IT services.

Principal Accountabilities

IT Support and Troubleshooting (Level 1 & Level 2)

1. Manage and resolve IT support tickets through the helpdesk system, ensuring timely issue resolution.
2. Provide Level 1 support for end-user devices and escalate complex issues to Level 2 support.
3. Troubleshoot Windows Server issues, including user access, Active Directory, file sharing, and group policies.
4. Diagnose and resolve network connectivity issues, VPN configurations, and firewall settings.
5. Support end-user devices, including desktops, laptops, printers, and mobile devices.

IT Asset Management and Issuance/Clearance

1. Maintain and update the IT asset inventory, including hardware, software licenses, renewals and warranties.
2. Manage IT asset issuance during employee onboarding, ensuring proper setup of devices and accounts.
3. Oversee IT asset clearance during offboarding, ensuring retrieval of devices and revocation of access.
4. Conduct regular IT asset audits to ensure accountability and compliance with security standards.
5. Ensure proper disposal of end-of-life equipment in accordance with security policies.

Maintenance and System Updates

1. Perform preventive maintenance on servers, desktops, laptops, and network devices.
2. Apply Windows Server patches, updates, and security fixes to maintain a secure IT environment.
3. Assist with system upgrades and hardware replacements.

IT and AV Support for Events

1. Provide IT and AV support for meetings, workshops, and conferences, both on-site and virtual.
2. Set up and operate AV equipment such as projectors, microphones, speakers, and video conferencing systems.
3. Manage virtual and hybrid meetings using platforms like Zoom, Microsoft Teams, and Google Meet.
4. Troubleshoot technical issues during events to minimise disruptions and ensure smooth operations.

Operations Support and Other Tasks

1. Provide operational IT support, including backup management, data restoration, and system monitoring.
2. Assist in documenting IT processes and maintaining accurate IT records.
3. Support IT procurement by assisting with vendor coordination and purchasing IT equipment.
4. Perform other tasks as assigned by the IT Head, such as assisting with IT projects, audits, or training sessions.

User Training and Documentation

1. Provide basic IT training to staff on systems, tools, and best practices.
2. Create and maintain user guides, FAQs, and knowledge-base articles to address common IT issues.
3. Promote cybersecurity awareness across the organisation to reduce IT risks.

Job Specification

Qualifications and Experience

1. Diploma or Bachelor's Degree in IT, Computer Science, or a related field.
2. Minimum 2 years of experience in IT support, including Windows Server troubleshooting and network support.
3. Experience in IT asset management and AV support is preferred.
4. Certifications such as ITIL, CompTIA A+, Microsoft certifications (e.g., MCSA, MCP) are advantageous.

Additional Skills and Knowledge

1. Strong troubleshooting skills for Windows Servers, Active Directory, and networking.
2. Proficiency in Google Workspace, Microsoft Office, and IT infrastructure management.
3. Familiarity with IT helpdesk ticketing systems.
4. Experience with AV systems and virtual meeting platforms.
5. Strong organisational and communication skills to support both technical and non-technical users.

Desired Behavior

1. Be customer-focused by providing timely, patient, and empathetic IT support to all users.
2. Proactive by identifying and resolving issues before they escalate, improving IT processes.
3. Take ownership of tasks and follow through on unresolved issues.
4. Be able to adjust to changing IT needs and stay calm under pressure.
5. Work effectively with team members and communicate clearly with users.
6. Uphold cybersecurity best practices and protect sensitive data.
7. Support the organisation’s goals with a service-oriented mindset.

Job Info:

• Basic up to $2,800
• Company Benefits: AWS + VB
• Working Days: Monday - Friday (Alternate Saturday)
• Working Hours: 8:45am - 5:15pm (weekdays), 8:45am - 12:15pm (Sat)
• Location: West

Job Description:

• Perform order processing & permit declaration through System.
• Perform payment / courier service on behalf of customer.
• Perform shipping documentation and coordination with shipping line or agent.
• Perform warehouse, deopt and transportation coordination with internal and external team.
• Provide customer’s report (Daily or Monthly).
• Generate company’s required reports (Daily or Monthly).
• Generate monthly TradeNet Major Exporter Scheme Import or Export report for customer.
• Perform Monthly accrual submission (Internal & External)
• Execute closure for all completed HCS orders in PSA HCS system.
• Check all PSA relevant charges are transmitted into PSA HCS system.
• Prepare and attach required receipts and emails for billing purpose. (Payment on Behalf, Miscellaneous charges)

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

• Perform routine and periodic inspections on building services/facilities, submit reports or defect lists to the manager, and carry out necessary rectifications.
• Conduct installations, troubleshooting, and preventive/corrective maintenance on systems such as HVAC, electrical, fire protection, plumbing, and building management systems.
• Address tenant complaints, service calls, and breakdowns, carry out repairs, and submit relevant maintenance reports to the manager.
• Oversee contractors, ensuring maintenance and repair work is done according to specifications, safety protocols, and quality standards.

Requirements:

• Nitec in Mechanical/Electrical Engineering or equivalent
• At least 2 years of experience in performing building inspections, maintenance, and repairs for Commercial Building.
• Strong knowledge in M&E systems (HVAC, electrical, fire protection, plumbing, and building management systems).
• Good troubleshooting and communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

RESPONSIBILITIES (E.g. Job Scope) :

Recap of Duties: Contact person to ensure smooth operation through efficient communication between stakeholders, third parties, authorities and contractors

• Managing Feedbacks and Complains from public
• Interacting with Stakeholders; Pay visit to stakeholders or call them to show the appreciation for understanding and support for the project.
• Preparing Circulars/Notes/Letters to keep stakeholders abreast and update on the site activities and progress.
• Getting permit for accessing to premises for installation of monitoring devices or carrying out of the preliminary pre-condition survey etc.
• Plan, coordinate, organize and execute site functions and events; such as to celebrate milestone events like ground breaking ceremony, etc
• Prepare and submit monthly reports, weekly updates, and other materials and programs pertaining to PR works to client project team as and when required
• Other admin and/or corporate related duties as assigned

REQUIREMENT (E.g. Qualifications, Certifications, Experience) :

Please specify：

· Educational Level and the field of study: Diploma level

· Type of experience required:

. Min 5 years relevant working experience for projects of similar scale, complexity, and nature of works.

. Dealing with stakeholders (must).

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

Job Description & Requirements

- Handle verbal & written feedback from stakeholders, public and authorities in form of emails, letters and face to face meet up
- Keep records and follow up on feedback until closure of case
- Liaise with various Statutory Boards, Government Departments (i.e. HDB, PUB, Town Councils, MOM etc.) and sub-contractors to ensure smooth execution
- Organize and co-ordinate both planned and ad-hoc rectification works
- Maintaining of good reputation and goodwill of company
- Public relation monthly report and weekly updates for management meetings
- Carry out pre- and post visits to stakeholders and residents nearby the vicinity of work sites

- Preparation of powerpoint presentations to the Management and Client

Requirements

- Diploma in Communication, Business or Engineering or equivalent

- Minimum of 3-5 years work experience in the field of PRO

- Proficient in MS Office Software (World, Excel, Powerpoint)

- Excellent communication skills and interpersonal skills

- Experienced in working with LTA projects preferred

· Cashiering duties;

· Guide residents to make S&CC payment on e-platforms;

· Attend to residents on feedback matters as part of the front line customer service team;

· Assist in cases creation in the system;

· Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;

· Liaise with other team members from other departments pertaining to the feedback or queries cases;

· Assist with Facilities Booking matters;

· House visits;

· Any other duties assigned by the Supervisor.

• Ensure compliance with the latest environmental regulations.
• Perform the duties of an Environmental Control Officer in the project works
• Conduct regular inspections to ensure Environmental Control Measures (ECM) and environmental plan in place
• Identify environmental issues and recommend measures to rectify the irregularities.
• Proper documentation of all EHS records, certificates, notice and official related EHS correspondence
• Liaise with the government authorities on all environmental control issues. (MOM, NEA, PUB, etc)

Requirement:

- short-term role (3 months contract)

- 5.5 days per week

- HDB experience

- Commence end of January

- Location Woodlands

Responsible for all aspects of Human Resources, Health & Safety for all the employees in Tuas. The person will also be responsible for the Administration of the Offices in Tuas. Will be the Point of Contact for all our employees in Tuas.

Key Responsibilities:

• Responsible for all HR activities Biz. Recruitment, On-boarding, Training, Compensation, Employee Grievances and Benefits for BCWs in Tuas as and when there is a need.

• Responsible for accurately and efficiently processing invoices, ensuring timely payments, and maintaining meticulous records.

• Admin activities such as ordering stationery, pantries, name card creation and others.

• Ensure accurate maintenance of BCWs’ employee database & Management of the TMS – through the HR Infotech & provide accurate details for Salary Processing.

• Responsible for overseeing and managing the company's security system, transportation operations, townhall & CSR activities.

• Support the management in overseeing the Health & Safety aspects of the work environment.

• Drive, coordinate and implement all Workplace Safety and Health Initiatives.

• Conduct regular WSH inspections and follow-up actions to ensure safety compliance.

• Produce Site Workplace Safety and Health Reports regularly.

• Ensure compliance of operations with Workplace Safety and Health regulations and statutory requirements

Skills & Qualification:

• Minimum of 1-2 years of experience in a Health & Safety role.

• No prior experience in Human Resources is required – on the job training will be provided.

• Experience managing Blue Collared workmen - right from hiring, retaining & managing the expectations of the employees would be an added advantage.

• Proficient in Microsoft Office.

• Familiar with the local labour, health and safety legislation.

. experience implementing Safety SOPs

Benefits:

· Up to $2.8k

· AWS and VB provided

· Good Career Progression

· Fun working environment

Working Hours:

Monday to Friday – 8.45am to 5.15pm

Location: Jurong East

Job Scope:

· Full spectrum of Accounts Payable functions.

· Responsible for keeping track of all documents for processing.

· Accurate and timely recording of AP invoices.

· Process payment for Suppliers within credit term granted.

· Investigating and resolving Suppliers outstanding matters.

· Perform monthly Supplier statement of accounts reconciliation.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified

We wish you all the best in your career search.

Zen Career Pte Ltd | EA License No.: 24C2559

Ong Boon Kuan (Deleon) | EA Personnel No.: R24126412

Job description:

• Organise folders and files in MCST office in hardcopy and softcopy.
• Compile and meet deadlines of monthly invoice, attendance, and service reports in preparation payment listing for account processing.
• To assist on BIB/cheque issuance to vendors.
• To attend to SP enquiries over office counter and emails for facility bookings, carparking, MFSF queries and etc
• Account receivable and payment management on site including petty cash, facility refund and account-related supporting works.
• Liaise with appointed auditor for annual audit report and budget management with site team.

Requirement:

• Certificate or/and Diploma in Office Administration
• At least 2 years’ experience, without experience welcome as well
• Proficient with Microsoft Office, Excel and other accounting software
• Able to work independently and within tight timeline.
• Good work attitude and interpersonal skills

Job Description

• Review arrival/departure guest lists
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with guests
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages, restaurant reservation, booking of tickets, etc)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Taking and checking reservations
• Replying emails regarding reservations

Job Requirement

• 1 year experience needed.
• Require to be customer service oritented indviduals.
• Able to work shifts and weekends.
• At least N Level certificate

Job Description

• Industry/ Organization Type: Manufacturing/ Production
• Position Title: Logistics & Operations Officer/ Logistics Executive
• Working Location: Tuas (Nearest MRT: Gul Circle)
• Working Hours: 5.25 days (Mon – Fri 8.30 am – 6 pm; Alternate Sat 8.30 am – 12 pm)
• Salary Package: Up to $3,000 + Bonus
• Duration: Permanent

Key Responsibilities

• Work closely with supplier and customer for order shipment
• Prepare documentation – issue DO, Service Reports, import/ export shipping documents, etc
• Oversee and check proper loading/ unloading of goods
• Liaise with freight forwarders, vendors, and customers for collection and delivery of goods in Singapore and overseas
• Tracking of shipments
• Ensure smooth execution of daily operational job orders and delivery arrangement
• Respond and resolve urgent customer demand in a timely manner
• Other ad-hoc duties as assigned by the Supervisor

APPLY NOW!!!

• Minimum GCE “O” level with at least 2 years of related working experience in operations & logistics.
• Forklift license is preferred.
• Able to start work immediately or within short notice.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67054 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

As the Customer Service Officer, you will work directly with customers to meet their needs, answer their questions and provide support.

Job Description(s):

• Answers customer inquiries via phone, WhatsApp, email, and/or in-person
• Performs call and email follow up with customers.
• Generate sales leads with selling products and promoting services
• Identify and assess customers’ needs to achieve satisfaction
• Develops a rapport with customers
• Attends monthly staff meetings
• Makes recommendations to management to improve customer experience
• Assist with placement of orders, renewals, refunds, or claims
• Go the extra mile to engage or service existing customers

Job Requirement(s):

• Candidate must possess at least a Degree and above in any field
• General Insurance experience (with BCP, PGI and ComGI Cert) and navigation of insurance portals are an added advantage
• Entry candidate with the right skillsets and attitude are welcome to apply
• Proficient in speaking both English and Mandarin (for liaison with Mandarin speaking customers)
• Possess relevant experience in call center or customer service environment preferred
• Know how to genuinely have fun in an environment charged with people energy
• 5.5 days work per week; Mon-Fri : 9am-6pm; Sat : 9am-1pm

Applications will be treated in the strictest confidence. Only shortlisted candidates will be notified.

Responsible for rendering excellent services and care to our patients and next of kin, upholding our company’s vision as the most trusted healthcare provider in the region.

Responsibilities would include, but not be limited to, the following:

• Provide directions and assistance to all internal and external customers by handling their requests and enquiries
• Coordinate and conduct Maternity Tours and Hospital Tours
• To conduct ward visitation for inpatients and ensure patient’s confidentiality at all times
• To go the extra mile and delight patient whenever possible
• Handle feedbacks from all channels and provide appropriate follow up actions/ service recovery
• To prepare gifts and presentation for hospital’s festivity celebrations
• Participate in projects and assist in events
• Perform any other duties or responsibilities assigned by FOM

Requirements:

• Diploma/ Degree in any discipline
• Proficient in Microsoft Office applications (Word and Excel)

Qualities required for this role include:

• Customer service oriented and good team player
• Good interpersonal and communication skills.
• Preferably with at least 1 year of customer service experience or in the service industry
• Open to shift work arrangement
• Patient and compassionate towards guests and patients
• Bilingual and knowledge of a foreign language will be an asset
• Good telephone etiquette