# 6 days work week

# Working Hours: Mondays to Saturdays – 10:45 to 19:30 | Sundays/PH – 10:45 to 17:30

Job Responsibilities:

• Attending to customer’s enquiries at Walk-in Service counter
• Handle and resolve customer complaints
• Maintain of stock inventory
• Preparation of weekly/ monthly report
• Keep front desk neat & tidy with necessary material
• Take up other duties as assigned

Job Requirements:

• “O” Level/ ITE Nitec/ Diploma in related field
• Proficient in Microsoft Office
• Initiative with positive attitude, willingness to learn and must be a team player
• Committed and able to work independently
• Friendly and Customer service oriented
• Good communication skills

Work location: Bedok Mall

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

P-Serv is partnering our Client, a leading Statutory body. Join Our Team as a Claim Processing Officer – Unlock Your Potential in a Dynamic Workplace!

Job Responsibilities:

• Thoroughly checking claim documents for completeness and accuracy
• Substantiating final grant claim amounts with relevant supporting documents
• Ensuring 100% accuracy in validating qualifying expenses against approved applications
• Conducting additional checks, via online search portals, to verify deployment locations and the nature of the claimant's business where necessary
• Liaising with grant recipients and relevant officers to address queries or obtain missing documents
• Addressing inquiries from grant recipients or officers regarding payment processes or payment status.
• Processing assigned claims within the Service Level Agreement (SLA) timeline.
• Follow up on the status of claims progress when requested

Job Requirements:

• Minimum Diploma in Business, Finance, or a related field
• Proven min 2 years experience in claim/grant processing or a similar role within the insurance or financial industry
• Strong analytical and problem-solving abilities to assess and validate claims accurately
• Attention to detail is crucial to ensure precision in documentation and data entry
• Demonstrated ability to prioritize tasks and manage time efficiently to meet deadlines

Working Location / Hours

• Raffles Place MRT Station
• Mondays – Fridays, 8.30am – 6pm (1hr lunch break)

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Job Description:

We are seeking a motivated and enthusiastic Recruitment Officer to join our team. In this

role, you will play a vital part in sourcing, screening, and coordinating candidates for various

positions across the organization. This is an excellent opportunity for individuals looking to

grow their career in recruitment, with training provided.

Responsibilities:

• Source and attract candidates through platforms such as LinkedIn, job boards, social

media, and referrals.

• Coordinate and schedule interviews, acting as a liaison between candidates and hiring

managers.

• Maintain accurate tracking reports on the recruitment progress, including the status

of candidates at different stages of the hiring process.

• Assist with onboarding processes and necessary paperwork for successful candidates.

• Support the recruitment team in meeting hiring targets and objectives.

• Participate in internal recruitment events and campaigns as needed.

• Perform other ad hoc duties as assigned by management.

Requirements:

• Candidate must possess at least a Diploma in any field.

• Strong verbal and written communication skills in English;

• Proficiency in an additional language is a plus.

• Detail-oriented with strong organizational and time-management skills.

• No prior experience required; training will be provided.

Remuneration:

• Competitive base salary plus commission and performance bonus.

• Working hours: 10:00AM to 7:00PM (Mondays to Fridays).

• Benefits include annual leave, medical leave, and medical welfare.

If you’re passionate about people and eager to grow within a dynamic environment, we’d love to hear from you!

The IT Support Officer will ensure the integrity and stability of in-house ICT systems that support key organisational functions across the client business. This will be achieved through supporting, maintaining and optimising ICT software and hardware, desktop and printing, and local and enterprise applications and associated operating systems as required.

Reporting to the Regional IT Manager, the IT Support Officer will provide 1st and 2nd level frontline support and services for the client business – also expanding to Navitas’ group ICT operations and will be proactively involved in the support of the client’s LAN, hardware, server and client operating systems and applications.

This position is an IT Support Officer within the Navitas Global IT Team based at Curtin Singapore. This position will primarily be based at the specified home campus, but may be required to work at any Navitas facility and will involve some evening and weekend work and on-call support.

Key Accountabilities:

The IT Support Officer will be responsible for, but not limited to:

- Providing frontline support, training, and ongoing troubleshooting assistance to all staff for bespoke client and group wide ICT systems

- Ensuring an exemplary level of support is provided to key stakeholders through strong, proactive engagement and communication – keeping stakeholders always advised with developments in relation to queries and issues using verbal and written mediums.

- Configuring all end user devices in line with Navitas policy, and supporting machines within the client’s environment (including the wider university’s computer labs)

- Maintaining a regular, accessible presence on home campus to ensure stakeholders are well supported with hardware and student technology request needs

- Procuring necessary IT equipment for the home campus and ensuring the asset management system is kept current with incoming, outgoing, and reissued hardware and software within the client company to successfully align with asset lifecycle management goals.

- Identifying, demonstrating, and assessing new developments and technologies and their relevance and potential impact on the client company and the wider Navitas IT group.

- Taking ownership of and managing the triaging and resolution of tasks in relevance to the specific client in UPA IT, using Navitas IT Service Desk.

- Ensuring client IT knowledge base is up to date, relevant and structured via categorisation and scheduled revision of in-place processes

- Assisting with the implementation of new technologies and systems introduced to the client company and wider Navitas IT group.

- Sharing knowledge and proactively supporting other IT team members in the client company and the wider Navitas group via Teams and Jira

- Being the local subject matter expert on required systems.

- Assisting the Regional IT Manager as required.

Qualifications and Selection Criteria:

Essential

- Demonstrated excellent customer service and effective communication skills, including telephone, written and face to face interactions.

- 1+ years’ experience in a service desk or more complex IT environment with corporate 1st and 2nd technical support.

- 1+ years’ experience with Microsoft 365, Active Directory, and SharePoint.

- Proven technical knowledge of PC operating systems including Windows, Linux and Apple OS, and familiarity with commonly used application packages.

- The ability to work autonomously, and work effectively on their own as well as in a team environment.

- Attention to accuracy and detail with strong organisational and analytical skills.

- Confidence interacting with a large range of internal and external stakeholders, such as key executives and staff.

- Comprehensive knowledge across a broad range of IT hardware and applications.

- Experience leading and facilitating information to a non-technical audience.

Desired

- IT Diploma or other equivalent tertiary qualifications; or an equivalent alternate combination of relevant knowledge, training and/or experience.

- Sound knowledge of IT Service Management concepts, preferably ITIL ITSM.

- Bespoke application support experience

- Intune, SCCM and endpoint management experience

- Relevant industry specific qualifications in Microsoft, ITIL, Cisco

- Experience in interacting with international students

Working Days & Hours: 5 days, 8am-5:30pm
Salary: Up to S$3,500
Location: Bukit Gombak

Responsibilities:

• Lead, support, and evaluate the performance of the accounts payable team.
• Validate data and process various types of vendor invoices and employee reimbursements.
• Oversee daily department operations to ensure accuracy and timely completion.
• Maintain detailed and accurate financial records and client information.
• Compile, analyze, and present financial reports to management and stakeholders.
• Establish and drive the achievement of departmental goals.
• Build and maintain positive relationships with team members, clients, and vendors.
• Ensure compliance with company policies, procedures, and controls, ensuring accuracy and efficiency.
• Develop standardized processes to enhance internal efficiency, including creating templates for company-wide use.

Requirements:

• Diploma or Bachelor’s degree in accounting, finance, management, or a related field.
• Strong communication and interpersonal skills.
• Proficiency in MS Excel; experience with SAP is an advantage.
• Strong planning and problem-solving abilities.
• Prior supervisory experience is an asset.

1. Maintaining a positive, empathetic, and professional attitude toward customers.
2. Responding promptly to customer inquiries on general and transactional enquiries
3. Communicating with customers through various channels.
4. Acknowledging and resolving customer requests.
5. Customer outreach to encourage the use of digital services.
6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without
compromising risk standards.
7. Collaborate with stakeholders to resolve all customer queries and requests.
8. Able to multi-task while speaking to customers and toggle between system application screens in a fast-
paced environment.
9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Operating Hours are from 8.30am – 8.30pm (Staggered officer hours of 8.5 hours per day), on 5-day work week with rotating shifts, Mondays to Sundays

---------------------------

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

JOB SUMMARY

Assist in carrying out daily activities at the Bell Service Desk. Responsible to all guest queries and maintain a high standard of general appearance and the cleanliness of the counter at all times. Being aware of current updated information and on-going events so as to maximise guest satisfaction

DUTIES AND RESPONSIBILITIES

• Perform Concierge service and Bell service
• Maintain a professional appearance, pleasant personality and good posture.
• Provide information on Singapore, places of interest, tours, dining, entertainment outlets and hotel information.
• Handles luggage for both arriving and departing guests. This includes proper handle, tagging and delivering of luggage.
• Rotation shift to perform duties at the Driveway and work closely with Bell team and Bell Services Supervisor/Manager to ensure guest arrival and departure experience is seamless.
• Is trained to handle luggage and equipment including Bell-Cart /Birdcage trolley.
• Is required to understand and operate property management system OPERA.
• Delivers incoming items to the guestrooms at the request of Bell Services Supervisor/Manager
• Maintains the luggage room and luggage trolleys in accordance to Marriott Brand Standards. This involves properly stacking of baggage in luggage room, maintenance of trolleys and maintaining a hazard-free environment.
• Handles baggage-related requests such as long-term/short-term storage, this includes proper issuance of luggage tags,upkeeping proper records and storing luggage in the correct location.
• Handle guest enquiries pertaining to tourist information when at the Hotel Lobby,Driveway and Bell Desk.
• Handle limousine bookings and monthly transportation report
• Maintain effective communication skills with guest and colleagues.
• Ensure work area, lobby and coach bay are clean and in order at all times.
• Record all daily activities in the daily log sheet for follow-ups or for communication purposes.
• Sorts and delivers the requested daily newspapers to all requested rooms.
• Processes guest’s request. In the event, if the request is not directly related to his/her area of capacity, the request is forwarded to the concerning department.
• Maintains close liaison with all other departments to ensure departments operational flow, thus ensuring seamless guest experiences.
• Handle “hold for collection” duty according to the Standards
• Handle mail/post enquiries.
• Inventory tracking related to Bell services. Eg, wheelchair, umbrella, luggage tags and etc.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

JOB SPECIFICATION

1. Prior experience in the same capacity is an advantage.

2. Minimum secondary education

3. Excellent guest relations and communication skills

4. Candidates must have a fair command of spoken and written English

5. Well-groomed and professional disposition

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Job Responsibilities

The Invoice Processing Officer is responsible for executing the end-to-end processing of invoice in the Purchase-To-Pay (PTP) function within the Keppel Finance Shared Service Centre (“FSSC”).

• Key in invoices into Keppel’s e-invoice portal and SAP in a timely and accurate manner, in accordance with FSSC’s Service Level Agreement (“SLA”) with internal customers
• Check to ensure accuracy of invoice information inputted by supplier on behalf
• Ensure the invoices are recorded and posted to the correct GL account promptly, in accordance with FSSC’s Key Performance Indicators (“KPI”)
• Handle queries from suppliers on invoice and payment status
• Identify and resolve invoice issues and escalate to Invoice Processing Team Lead, if required
• Assist Invoice Processing Team Lead in the update of relevant Standard Operating Procedures (“SOPs”) when there are changes to the process
• Perform any other ad-hoc duties/ tasks as assigned by the team

Job Requirements

• Diploma in Accounting or Business/Finance
• 1 to 2 years of relevant working experience
• Experience with Accounts Payable, SAP, or shared service environment would be advantageous
• Fresh graduates with no prior work experience may apply
• Proficient in MS Office applications
• Reliable, and committed to doing a good job
• Good communication skills and a positive working attitude
• Able to multi-task, meticulous and a good team player
• Self-driven and able to work under pressure
• Working location is in Jurong East (International Business Park)

The Embassy is recruiting a pro-active and open-minded Consular & Visa Officer (CW2) with a strong sense of accuracy and attention to detail.

Applicant must have a valid residence status in Singapore.

The post is ONLY open for Danish and EU/Schengen country nationals.

You will be working in a team of highly dedicated and professional colleagues. The main tasks of the Consular Section are handling of Schengen visa applications and residence permit applications, as well as providing consular assistance to Danish nationals and nationals with residence permit in Denmark.

As a Consular & Visa Officer (CW2), you will be responsible for all steps of the visa case processing. The work involves handling and prioritizing many different visa cases on a daily basis, keeping up to date with key legislation, and sparring with colleagues.

You are expected to show the flexibility required for an optimal handling of the entire portfolio of the Embassy and be ready to contribute to handling tasks outside your own portfolio.

Main tasks and responsibilities as Consular & Visa Officer

· Examination of Schengen visa and residence permit applications, incl. required documentation, and interviewing of applicants

· Registering of applications in relevant IT systems

· Final case processing, incl. responsibility for deciding on approvals, refusals and submission cases

· Attending phone calls and written correspondences with applicants, as well as handling the Embassy phone and reception

· Contact to the Danish Immigration Service and other relevant stakeholders/authorities

· General consular assistance to Danish nationals and nationals with residence permit in Denmark, incl. passport applications and minor translations

· Keep apprised of changes to instructions for visas and passports, and update checklists and best practices accordingly

· Ongoing follow-up of rules and regulations to help ensure compliance within the consular area

Competencies:

· Education: Relevant public administration, language, social science, political or trade related background, preferably at bachelor level. A combination of extensive work experience with relevant education will be considered

· Experience: Applicants should have at least 5 years of working experience

· Language Requirements: Excellent command of written and spoken English - as well as Danish or another Nordic language

· Due to the visa authorisation applicant must be EU/Schengen national

· An analytical mind, strong organisational, communication and interpersonal skills

· Ability to work independently as well a team player

· Excellent service-minded approach towards Embassy clients

· Ability to work under pressure

· Display sensitivity and adaptability to culture, gender, religion, race, nationality and age

· Experience with consular service is an advantage but not a requirement

We offer

· Full-time employment contract position for 1 year (with possibility for extension) based on the relevant legally binding labour market rules of Singapore

· Working hours of 40 hours per week

· 13th month salary

· Private health insurance

· 20 days paid holiday per year

· Structured programmes, courses and on-the-job training

· Multi-cultural and international work environment

· Salary commensurate with relevant work experience, expert knowledge and skills

· Employer’s pension contribution varies according to residence status in Singapore

Application and recruitment process

Please provide the following documents:

· Cover letter - your motivation for applying for the position and how you see yourself adding value to both the position and the Embassy as a workplace.

· CV in English.

· Documentation for relevant education and recommendations (if any) and 2 references in English.

· Please make sure to merge all the above documents into one PDF file.

The Embassy attaches great importance to equal opportunities for all and therefore welcomes applications from all qualified persons regardless of race, sex, religion, age or disability.

Selected candidates will be invited for interviews expected to take place shortly after the application deadline. Only short-listed candidates will be contacted.

Security requirements

· Security screening clearance by the Danish government is required prior to the appointment to the job

· Certificate of Clearance issued by the Singapore Police

Questions

For any questions regarding the position, please contact the Consul at [email protected] marked “Consular & Visa Officer, (your name)”

About us

The Danish Embassy in Singapore is part of the Danish Foreign Service. The Embassy is an ambitious, high-paced and dynamic workplace with 20 staff strength.

Meet us here

Website: http://singapore.um.dk/
LinkedIn: http://www.linkedin.com/company/dkembassysg

Facebook: https://www.facebook.com/dkembassySG/

GENERAL DATA PROTECTION REGULATION According to Article 13 of the EU general data protection regulation 2016/679, the Ministry must provide you with information regarding the Ministry’s handling of personal data when we collect personal data from you. We process your data for recruitment purposes only. We would like to keep your data until the specific position has been filled. We cannot estimate the exact time frame, but we will consider this period over when a candidate accepts our job offer for the position. When that period is over, we will delete your data. You can read more about how we process your personal data here: https:\\um.dk/en/about-us/organisation/contact-information/the-ministry-of-foreign-affairs-of-denmark-personal-data-policy

Roles & Responsibilities

Responsibilities:

· Review and check that all works comply fully with contract drawings and documents, and approved shop drawings.

· Report to Resident Architect and Engineer regularly on progress of works and evaluate the ongoing performance of contractor and brief project team accordingly.

· Work closely with Resident Architect and Engineer to ensure all regulatory authorities requirements are complied with and implemented.

· Implement and sustain the site supervision quality & safety assurance system.

· Understand and interpret drawings and contract documents, and resolve site and technical issues.

· Spot and foresee potential issues, and preempt abortive works by identifying non-compliance at an early stage, followed by close coordination with QP to resolve the details for timely progress of works.

· Carry out regular site checks on contractors and ensure compliance with health and work safety per MOM regulations.

· Attend site progress, technical, client-consultant, variation, coordination meetings etc., with the project team and client.

· Ensure that proper site documentation for ongoing works, site meetings, safety records, method statements, shop drawings, as-built submissions etc., are well managed and relayed.

· Assist the Resident Architect and Engineer in carrying out supervision works on site and also assist in supervising & co-ordination with other consultants’ site staff.

· Quality control of all civil, structural and architectural works such as inspecting materials and workmanship and performing tests to check the quality of materials.

· Prepare defects snagging list, monitor the progress of rectification works and ensure all the defects are satisfactorily rectified.

· To ensure all the contractor’s works are in statutory compliance; Provide full-time supervision of structural works in large building works.

· Assist in the review of contractor's method statements and working procedures and ensure that contractor proceeds in accordance to approved method statement.

Requirements:

· Minimum 5 years of site experience in the supervision of various types of developments. Good knowledge of the conservation trade and restoration techniques, experience in GFRC construction is an added advantage. Experience in architectural finishes required.

· Must be accredited with the IES-ACES Joint Accreditation Committee (JAC).

· Possess a complete understanding of local regulations/ codes for building projects, and complying with BCA's criteria for buildability and safety assurance systems.

Responsibilities:

-Inspection and supervision of workplace safety-related works as required under the project and mandated under the Building Control Act & Regulations and Workplace safety and Health Act & Regulations.

-Inspect and conduct all required tests/inspections for the project.

-Preparation & issuance of site memos on bad workmanship & non-compliant works.

-Observe and comply with site safety, submit all reports as directed, and ensure that works are carried out in a safe and proper manner

-Attend and witness all on-site inspections as required by the Client and authorities.

-Others duties and responsibilities listed in project's contract.

Job Requirements:

-Candidate must be registered with BCA/IES as Resident Technical Officer

-At least 3 Year(s) of working experience in the related field is required for this position.

-Required Skill(s): Supervise workplace safety-related matters.

-Must attain certification in "BCSS" and "Develop a Risk Management Implementation Plan (bizSAFE Level 2)".

-Preferably specialized in workplace safety-related certificates or equivalent.

-Good communication skills

Job Scope

• In charge of full spectrum HR operation, recruitment and administration
• Maintain, upkeep and ensure timely and accurate update of HR database, all employee personal files records are complete and treated in strictest confidence
• Application, renewal and cancellation of Work passes
• Bi-monthly Payroll processing and report generating
• General HR administration, such as preparation of employment letters, confirmation letter and etc
• Other government related matters. - IR8A, IR21, tax clearance, government and training grant, NS claims, maternity claim etc ..
• Perform other responsibilities and tasks as assigned

Requirement:

• Candidate must possess at least Diploma/Graduate Diploma in Human Resource Management/ Business Administrative or equivalent.
• At least 6 Year(s) of working experience in the related field is required for this position
• Required Skill(s): HR, Microsoft Office, Payroll, Info-Tech
• Short Notice will be a plus

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Key Responsibilities:

· Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.

· Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.

· Provide solutions to resolve challenges while ensuring minimal impact on clients.

· Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.

· Demonstrates professionalism and empathy when handling challenging situations.

· Proactively identify recurring problems and suggest process improvements to prevent future occurrences.

· Maintain accurate documentation of escalated cases, resolutions, and follow-ups.

· Work closely with relevant departments to ensure smooth consistent service delivery.

· Provide feedback and insights to improve overall customer care processes.

· Assist with any other duties or projects assigned by the reporting officer.

Are you passionate about logistics and supply chain management? We are seeking a Supply Chain Officer to join our dynamic team!

If you are a fresh graduate with a diploma or certification in supply chain management, logistics, or a related field, we encourage you to apply:

Job Responsibilities:

•Support the end-to-end supply chain process, including procurement, inventory management, and distribution.

•Coordinate with suppliers, vendors, and internal teams to ensure seamless operations.

•Monitor and track shipments to ensure timely delivery.

•Assist in preparing reports and maintaining accurate inventory records.

•Identify areas for process improvement to enhance efficiency.

Requirements:

•Fresh graduate from ITE or Polytechnic with a specialization in Supply Chain Management, Logistics, or related fields.

•Strong organizational and time management skills.

•Attention to detail and ability to work under pressure.

•Proficient in Microsoft Office applications (Excel, Word, etc.).

•Strong communication and interpersonal skills.

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

Job Description

• Conduct investigation, submission of investigation reports and preparing the relevant documents i.e. advisories, warnings, Notices Of offer of Composition and prosecution papers.

• Investigation work will include taking statements from any witness or suspect in the field or interview room, obtaining relevant evidence as defined by the Evidence Act and compiling and making recommendations in the investigation papers.

• Other ad-hoc duties as assigned by Supervisor

Job Requirements :

The candidate(s) for SIO position shall have investigation experience of at least 5 years with SPF and at least diploma/degree certification, IOs with substantial investigation experience but without diploma/degree may be assessed for the position as well; and

• Opening of the day-to-day float
• Welcome guests in person, by phone, WhatsApp and email. Provide directions and address all inquiries.
• Room Reservations/ Payments/ check in /out: Assist guests in checking room availability using CIMSO system. Handle bookings, collect documents. Process payments, generate invoices and manage refundable deposits. Assist guest with check in / check out.
• Guest Amenities: Issue car park complimentary tickets and facility passes.
• Terms and Conditions: Inform guests of the Terms and Conditions upon booking/check-in.
• Fee Collection: Collect membership sub fee. Guest fees. Towel charges, and fees for events and mahjong room bookings.
• Guest Services: Provide towels to members. Ensure guests use appropriate attire in the gym and swimming pool. Count soiled towel and pack for laundry operator.
• End shift; Settlement and close the night audit.

Member Database Management:

• Assist potential guest with application of membership.
• Update the car plate and IU number database for new members and those with changes.

Emergency Response:

• In time of emergencies, communicate with staff, guests and assist with injuries and emergency services. (ambulance/ police).

Staffing:

• Ensure sufficient staff coverage during absences or illness.

Special Events:

• Support the setup and execution of SNR activities.

Shift Duties:

• This role requires shift work and work during weekends and Public Holidays.

Requirements

• Minimum GCE “O” Level or equivalent
• Relevant experience at Hotel and Club’s Front Office operations is an added advantage
• Pleasant personality and able to work well with people at all levels
• Should be a self-starter and able to work independently
• Able to work irregular hours and on weekends