Duties and Responsibilities:

• Manage the residents and enhance overall service experience of residents
• Proactively engage with the residents & advisors to address their unmet needs and (dis)satisfaction level
• Attend to feedback, complaints and services requested by the residents and follow up with contractors / internal technical team to resolve the issues that were raised
• Conduct callback with the resident to ensure issues are well-resolved before closing the case
• Assist in crisis management and visit affected residents and provide updates accordingly
• Solve, propose and make decisions at operation level
• Enhance overall service experience
• Manage and monitor arrears cases
• Conduct home visits to remind residents for arrears payment and identify financial hardship cases
• Any adhoc duties as assigned by the supervisor

Requirements:

• Candidate should preferably hold a Diploma in Hospitality Management Course
• Those without relevant diploma qualification but with relevant work experience will be considered too
• Possesses a strong customer-oriented mindset
• Possesses strong communication skills with ability to effectively engage with residents
• Ability to identify issues, think critically, and offer solutions quickly and efficiently
• Ability to work well with others, share information, and contribute to a positive work environment

We are hiring.

Position: Recruirment officer

Students seeking internships are welcome to apply.

You will be personal assistant to the manager.

Recruitment tasks include scheduling appointments and interviews, Admin work.

You can work form home and flexible hours.

Email your resume to [email protected]

Short listed candidates will be notified for an interview.

JOB DESCRIPTION

• Reporting to the Operations Head.
• Carry out day to day operation.
• Develop staff capability and team-spirit
• Build relationship with client.

JOB RESPONSIBILITIES

1. Carry out day to day operation.

• Be proficiency in the operations
• Plan and carry out manpower arrangement
• Conduct team briefing and feedback session
• Attend promptly to emergency situation.
• Liaise closely with admin staffs regarding all payment issues.
• Obtain incident report/ statements
• To process notification/cessation of employees
• To ensure job site data base is accurate.
• Actively conduct recruitment to reduce the risk of manpower shortage.

2. Develop staff capability and team-spirit

• Induct and conduct on-the-job training for new staff
• Instil discipline and teamwork operations worker
• Identify skills-gaps and create learning opportunities to close skills-gaps or enhance current capability.
• Provide coaching or counselling to staff.
• Conduct performance review for operations staff.

3. Build relationship with client.

• Initiate periodical meeting with client to discuss; provide/receive feedback on operation issues and quality of work
• Offer suggestions to client to enhance the services

REQUIREMENTS

1. Able to work after office hours.

2. Able to work 6 days weekly.

3. Enjoy working with people.

4. Able to communicate well with people.

5. PC literate, proficient in using Microsoft Word and Excel.

Please email to [email protected]

Job description:

• Conform to and enforce policies, procedures & rules, and regulations as laid down by Accor and the Hotel to achieve the highest levels of uniformity and guest service.
• Directly report to the Assistant Safety and Security Manager / Safety & Security Manager.
• Responsible for maintaining the highest level of security within the Hotel at all times whilst on duty.
• Protect all guests’ patrons and employees of their belongings.
• Ensure the Hotel’s property is well protected.
• Take charge of the Hotel Security during duty hours.
• Responsible for securing all hotel properties, staff, and clientele in accordance with the procedures as stipulated in the security manual.
• Enforce the Hotel’s Rules and Regulations.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values.
• Record details of significant incidents and activities in the logbook during his shifts.
• Ensure all Lost and Found properties are recorded in the Security Management System, hand them over (non-valuables) to the Housekeeping Department as soon as possible, and keep the Duty Manager informed.
• Maintain a Hotel Logbook on incidents, complaints, etc., and refer them, if required to the appropriate department for follow-up action.

Qualifications:

• Proven 1-2 years experience as security officer
• Knowledge of legal guidelines for area security and public safety
• Familiarity with report writing
• Excellent surveillance and observation skills
• Tech-savvy with experience in surveillance systems
• Trained in First Aid/BLS and self-defense
• Possess SSO certificate

Responsibilities:

• Manage all procurement activities, including issuing purchase orders, communicating with suppliers, and sourcing materials and equipment.
• Collaborate with warehouse staff to monitor and restock raw materials and packaging supplies for daily operations.
• Address and resolve issues related to material quality, specifications, and quantities with vendors.
• Assist in preparing and verifying import documents to ensure timely customs clearance.
• Maintain an organized record-keeping and filing system within the department.
• Perform other tasks as assigned.

Requirements:

• Diploma in Purchasing and Logistics Management, or equivalent.
• Demonstrates sense of initiative with the ability to work independently and as a team player.
• Good communication and negotiation skill.
• Good knowledge in Microsoft Office (Word/Excel).

To facilitate in the job application, please include the following in the resume:-

• Last drawn, current and expected salary.
• Duties and responsibilities for each job.
• Resume in Microsoft Word format
• Reason for leaving for past and present employment.
• Availability.
• Residential area.

Thank you.

David Ong (R1110279)

Adept Manpower (EA License: 22C1006)

https://adeptmanpower.com/

Responsibilities:

• In-charge of overall maintenance of trees and landscape sites,
• Supervise and control the contractors
• Liaise with related government agencies regarding horticultural works.

Requirements:

• Diploma in Landscape Design & Horticulture or other related courses.
• Entry level in relevant Diploma are welcome to apply
• Must be a team player with high integrity, leadership, problem solving and interpersonal skills
• Able to work under pressure and tight deadlines

Working Days: 5 working days (with 1 half-day Saturday every 3 weeks)

We regret to inform that only shortlisted candidates will be contacted.

Job Responsibilities:

Reporting to the CEO, you shall be responsible to

• Act as a central point of contact for local and regional regulatory issues
• Oversee and ensure compliance with all MAS regulations
• Monitor sanctions developments and their impact on the business
• Lead or participate in compliance review covering key aspects of the Company’s operations to ensure adherence to the Group’s policies, operating procedures and regulatory requirements
• Provide necessary compliance trainings to staff
• Formulate the Compliance and Governance strategy (including Enterprise Risk Management - ERM)
• Work closely with the Head of Departments on sales, partnership, non-disclosure, PDPA agreements and other contracts
• Perform evaluations on compliance activities, present and report non-compliance and risk issue findings to the management

Job Requirements:

• Degree Holder in Finance/Accountancy, Law, Corporate Governance or equivalent
• At least 6 years of relevant working experience preferably in the Insurance/ financial industry
• Strong knowledge of MAS regulatory
• Excellent communication, presentation and interpersonal skills
• Able to work independently under pressure and tight datelines
• Self-motivated with a high level of integrity and drive

• Position :Billing Officer/Executive (Junior/Senior)
• Location : Orchard - Near Somerset MRT
• Working hours : Monday -Friday, 9.00am-6.00pm
• Salary (commensurate with experience): Up to $4700 + 1 month completion bonus + 14 days annual leave + Medical reimbursement
• Duration : 1 year contract - convertible or renewable
• Industry : Power Generation

Main Responsibilities:

• Setup/ Prepare/ Send customer invoices for various utilities mainly electricity
• Troubleshoot and resolving billing and credit control issues
• Prepare, review and resolve monthly and daily settlement
• Ensure accuracy and timeliness of all bills and settlements
• Collaborate closely with different internal departments to ensure high accuracy of customer information and coach Junior Officers (Senior role)
• Liaise with external vendors and resolve any issues (Senior role)
• Assist with process and system improvements and implementations (Senior role)
• Prepare customer/ internal financial or billing related reports as required

Requirements:

• Local Diploma/ Degree in Business/ Finance/ Accountancy/ IT or other relevant fields
• Min 3 years related working experience
• Min 2 years supervisory experience for Senior roles
• Proficiency in Microsoft Officer especially MS Excel
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

DUTIES AND RESPONSIBILITIES:

• To lead, motivate and supervise the Project and Maintenance Team.
• Responsible for the overall project planning, cost control and project management
• Conduct site inspection prior to commencement of work
• Handle project tendering stages
• Prepare and manage project schedule to ensure project completion within schedule
• Read detailed drawings, understand construction plan and knowledge of fabrication methods
• To prepare and adhere to the annual budget.
• Liaise closely with designers, contractors and vendors to ensure on-time delivery of project within budget and with good quality
• Ensure all plans/documents to landlords/local authorities are approved prior to commencement of work
• Manage the day-to-day progress of works on site and resolve all contractor/vendor and building facility management coordination issues
• Attend regular site meetings and inspections
• Report on project status and take appropriate actions to ensure project progress is on schedule
• Monitor quality and contractor/vendor performance through supervision, regular inspection and snagging
• Ensure work performed on-site comply with the local authority requirements
• Enforce site safety procedures, identify and manage risks arising from the workplace or work process
• Conduct final verification and quality audit for all completed contractor/vendor’s work
• Conduct and complete progressive final snagging and defects clearance
• Work closely with Ops Team on timely projects handover
• Management of post construction issues with Ops Team, consultants, contractors, vendors and relevant authorities and ensure timely rectification
• To assist in the development and management of strategic plans and program initiatives to meet the goals and needs of the Company.

JOB REQUIREMENTS:

• NTC / Nitec / Diploma in Mechanical, Electrical, Architecture, process engineering or related disciplines
• Proficient in MS Office and AutoCAD
• Minimum 5 years of working experience in the food industrial sector, (e.g.foodcourt and coffeeshop project and reinstatement works)
• Proven record in managing and leading a Project/Maintenance Team
• Good interpersonal skills with the attributes of a team player and a keen eye for details
• Motivated and results-oriented
• Ability to collaborate and work effectively with a variety of stakeholders

JOB SCOPE

Guest Relations Officer will assist the Front Office Manager in providing good customer service to guests and walk in guests.

JOB RESPONSIBILITIES

1. Attend to guests enquiries, complaints and follow up on the complaints made by guests.

2. Assist in attending to guests check in and check out as and when needed when there is a shortage of manpower for the Front Desk Reception Officer.

3. Escort guests to their allocated guest rooms and show them the amenities in the room.

4. Periodically check lobby elevators, door and front driveway to ensure it is not overcrowded.

5. Assist in the billing of guests invoices.

6. Ensure that Bell hops and Doorman are available to attend to transfer the luagages of the guests from their hotel rooms to the Front Desk Counter to carry out their check out registration.

7. Perform other ad-hoc duty as assigned by HOD.

JOB REQUIREMENTS

1. Possess a Certificate in Hotel Accommodation from SHATEC or any private training institute.

2. At least two (2) years of relevant working experiences in the hospitality industry.

3. Customer oriented and with good working attitude.

4. Able to work independently and as well as a team.

This advertisement is recruiting for the position of Student Management Officer.

If successfully selected, you will be seconded to MOE secondary school located in Yishun.

Contract Period: from 1 Apr 2025 to 31 Dec 2025

Option to Extend: for a further period of 1 Jan 2026 to 31 Dec 2026.

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7:00am to 4:30am, inclusive of 1 hr lunch break.
• Fridays: 7:00am to 4:00pm, inclusive of 1 hr lunch break.
• Service not required on Saturdays, Sundays and gazetted public holidays

The services required are set out as follows:

• Being a strong advocate of Positive Discipline.
• Supporting the Student Discipline Unite in creation and maintaining of a positive school tone during school hours by patrolling the school compound (classroom blocks, toilets, special rooms etc) and engaging identified at-risk students and general student body.
• Supporting the Student Discipline Unite in investigating serious offences and engaging parents, if need be:
• Assists the Student Discipline Unit in maintaining and upkeep of disciplinary records (print & soft copies)
• Assist in Intervention Programmes (e.g. In-House Suspension Detention Casses & Students-In-Risk counselling) run by Student Discipline Unite: AND
• Making routine checks in the school premises (during school hours) and nearby areas outside the school (as when required) such as nearby neighborhood void decks etc to ensure that students are not engaging in unauthorized or improper activities, as deployed by the Student Discipline Unit.

The personnel shall minimally have the following qualifications, skills and experience:

• At least O level Certificate with 3 passes.
• Excellent team-player who is organized, meticulous and with the ability to multi-task.
• Strong communication and interpersonal skills.
• Proficient in MS Office and Email and Google Tools.

School of Electrical and Electronic Engineering is one of the founding Schools of the Nanyang Technological University. Built on a culture of excellence, the School is renowned for its high academic standards and research.

With over 3,000 undergraduates students and 1,000 graduate students it is one of the largest EEE schools in the world and ranks 10th in the field of Electrical & Electronic Engineering in the 2024 QS World University Rankings by Subjects.

Today, the School has become one of the world’s largest engineering schools that nurtures competent engineers and researchers. Each year, the School graduates over a thousand students who are ready to take on great ambitions and challenges.

For more details, please view: https://www.ntu.edu.sg/eee

We are seeking a motivated and skilled Project Officer to contribute to the design and simulation of high-efficiency DC-DC converters and RF power amplifiers.

This role involves working on innovative solutions in the field of analog/RF/power management IC.

Key Responsibilities:

• Design, implementation and testing of DC DC converters and other related analog/mixed signal ICs. Development cycle including circuit design, simulation, modeling, layout, verification and measurements.
• Design state of the art DC DC converters that include op amps, comparators, bandgap, low-drop linear regulator, ADCs, switching power stage, etc
• Design of high power-efficiency RF power amplifiers
• Prepare research papers/reports/technology disclosures, etc

Job Requirement

• Bachelor’s Degree in IC design or related field
• At least 2 years of relevant experiences in IC design/Electronics
• Familiarity with Analog/Power Management/RF IC design and Cadence software
• Good written and oral communication skills
• Proficiency in Cadence, Python or Matlab
• Ability to work independently and deliver solutions within strict timelines
• Attention to detail, with excellent organizational and time management skills
• Entry level candidates are welcome to apply

We regret to inform that only shortlisted candidates will be notified.

Training provided during 3 months probation

Commencement: 21FEB2025

Hours: 9am-6pm (must be flexible to OT if required)

Work days: Monday-Friday (some weekends might be required during peak periods)

Warehousing Duties

• Assist your manager with day-to-day operations
• Keep warehouse clean & organized
• Receive, check & sort incoming deliveries
• Maintain records of all incoming & outgoing deliveries
• Stock take & update inventory
• Restock goods when supplies are low
• Prepare outgoing delivery orders & requested goods
• Coordinate shipments with internal & third-party logistics providers
• Load & unload goods safely
• Report any damages to cargo/vehicles immediately
• Manage complaints/queries professionally & report unresolved issues promptly
• Execute operations independently as per SOP & provide progress updates
• Administrative duties & other matters as required

If required during peak periods:

• Tag along with logistics team (no driving, only assist with delivery/collection)
• Photograph & update trackers after deliveries
• Set-up & teardown at event venues

Requirements

• Similar work experience strongly preferred
• Must be comfortable handling alcohol products
• Responsible individual who’s comfortable in hands-on environment (involves physical heavy lifting)
• Enthusiastic learner who follows leadership directions
• Meticulous problem-solver who can work both independently & in teams
• Fast worker with a initiative & can-do attitude
• Proficient in Microsoft Excel & basic computer operations
• Good communicator with co-ordination skills & integrity

Description:

Join Our Growing Team...

Manpower Link is a leading recruitment agency who has more than 7 years in foreign recruitment ! We are currently seeking highly motivated and organized Talent Acquisition to join our team. Come join and grow with us!!!

$2800-$3500

Monday to Friday, 8.30am - 6.00pm

(May need to OT after 6pm , and work on public holiday)

Ubi Road (Near to Tai Seng MRT)

Job Description:

- Handle Recruitment activities not limiting to pass screening, applications, prepare for workers arrival and contracting.

- Assisting with or performing administrative tasks, such as managing and updating internal data , processing new orders, and

- Tracking inventory.

- Monitoring department issues and client complaints to create methods to lessen recurring issues, management of clients accounts.

Job Requirement:

- Minimum Higher Diploma / Degree holder

- Applicants with knowledge of MOM legislations are preferred

- Prefer with CEI certified.

The Job:

• To provide preventive maintenance and repair on material handling equipment within a specialized or technical field
• Identify and analyze technical issues through systematic troubleshooting methods
• Perform repairs on faulty components, following established procedures and safety guidelines
• Maintain accurate records of maintenance activities, repairs, and equipment history
• Attend ad-hoc jobs as assigned
• Training provided

The Person:

• Nitec/Higher Nitec in Electrical Engineering or equivalent
• Technical knowledge in electrical system, basic engine, and hydraulic system
• Basic IT knowledge
• Able to interpret complex electrical circuit diagrams and problem-solving skills
• Must possess class 3 driving license

Responsibilities:

• Efficiently and accurately handle over-the-counter transactions.
• Provide general KYC support, including managing the account opening process and collaborating with the compliance team for customer documentation collection.
• Respond to customer inquiries and ensure a seamless account opening experience.
• Conduct basic front-line AML assessments and KYC reviews for both new and existing customers, following normal and enhanced due diligence standards in line with AML policies.
• Manage customer wait times to maintain high service levels and ensure an exceptional customer experience.
• Effectively handle and resolve customer complaints, minimizing any negative impact.

Requirements:

• Minimum qualification: GCE ‘N’ Level.
• Strong interpersonal and communication skills.
• Proficient in cashiering duties.
• Skilled in utilizing data to enhance productivity and performance.
• Previous experience in a front-line role within the payment industry is preferred.
• Must be fluent in both Mandarin and English (spoken and written).
• Willing to work shifts and weekends.

Job:

• To achieve sales target for Equipment parts based on KPIs
• Develop new and retain existing customers.
• To provide parts support & after-sales support to customers
• To manage debtors > 90 days to within 60 days
• Stock management – to manage ageing parts less than 3 years

Requirements:

• Engineering / Marketing diploma or equivalent
• 2 years’ experience in equipment parts sales
• Basics of equipment parts business
• Customer-centric
• Learning agility
• Listening skills

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed MS Word format to [email protected] stating

1) Current Drawn

2) Expecting Salary

3) Date Available

4) Reason to Leave each job:

We regret that only shortlisted candidates will be notified

Joyce Koh Ai Leng

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building, Singapore 049705

Tel: 6950 9737

www.peopleprofilers.com

EA License Number: 02C4944

EA Personnel Reg nos R1110618

Job ID: QWW345W9

Duties and Responsibilities:

• Handle public complaints and feedback related to project site.
• Prepare letters and notices to communicate with community and residents regarding development of project.
• Implement public relationship programme.
• Arrange and attend meetings on public relation matters with project team where necessary.
• Prepare a monthly report to update on the feedbacks and complaints.
• Maintain good relationship with clients and residents.
• Assist other general administrative support to the project teams.
• Perform other duties as assigned.

Job Specification:

• Diploma or Degree in any field.
• Minimum 3 years’ relevant experience working in a public-facing role.
• Willing to work at site office environment.
• Good communication skills.
• MRT working experience would be an added advantage.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

This is an initial 24-months contract (renewable) for a large international consultancy company in Singapore.

Only shortlisted candidates will be contacted.

Job Requirements:

• Minimum of a Civil / Structural Degree or equivalent with relevant experience in the construction phase of local infrastructure projects.
• Registered RTO.
• Similar water treatment plant project experience would be an added advantage.

Job Duties:

• Oversee all civil, structural, and architectural (CSA) works for the construction of the assigned facility within the project.
• Monitor, support, and guide the implementation of all CSA works by the Contractors including both Contractor designed elements as well as the procurement, installation, testing of the CSA works.
• Part of a larger team of REs and RTOs with an indirect reporting line to the Lead RE / RTO Civil for the facility and Chief Resident Engineer (CRE) / QPS working across all facility's contracts.
• Work closely with the Chief Resident Engineer within the company, the end user Client, and with 3rd Parties and be able to effectively communicate and coordinate with all the parties.
• Working with all other resident engineering teams, especially the resident Mechanical, ICA, and process teams on all coordination matters
• Evaluate selects and applies standard engineering and construction management and supervision techniques, procedures, and criteria.
• Carry out general contract administration and management
• Assist in the design of larger and more complex assignments

Responsibilites

• Provide administrative support in the areas of documentations, data entry, filing, reports for operations.
• Procurement and issuance of proforma invoices.
• Negotiation with current and new vendors.

Requirements

• Minimum GCE 'O' Level
• 1 to 2 years of admin support experience
• Good Customer Service Skills
• Proficient in MS Excel and Words
• Able to multi-task, meticulous and independant
• Able to start work on short notice

To apply, please click on the link below: -

https://sg.quickhr.co/view_job.php?jd=MTJxdWlja19ocl9yZWNydWl0bWVudA==&cd=MjA5MHF1aWNrX2hyX3JlY3J1aXRtZW50

*Due to the volume of applications, do note that only shortlisted candidate(s) will be notified. Thank you for your application.

About the Role:

· Perform warehousing and operations related administrative duties, including transactional processing in system, and reporting.

Roles and responsibilities:

Operations

· Responsible for inbound receiving and put-away, outbound order pick and pack, and value-add operations.

· Value-add

o Perform physical packaging of equipment from returned consignment and put-away after completion.

o Labelling of new training models and other equipment for easy identification.

o Perform physical replacement of dirtied/damaged packaging materials, such as carton boxes and zip-lock bags.

· Perform system processing, such as transaction posting, uploading of documents, and generate delivery/collection document.

· Liaise with transporter for delivery/collection arrangements.

· Liaise with Operations Support on orders matter.

Stock Count

· Participate in periodic cycle count and, when necessary, full stock-take – performing physical count or stock reconciliation as assigned by Team Lead.

Performance

· Meeting set KPI targets.

· Strict Compliance with OSP QMS and maintain zero non-conformance.

Other Tasks & Responsibilities

· Maintain proper housekeeping in the warehouse.

· Responsible for proper maintenance and serviceability of operations equipment.

· Support in team/department level projects when necessary.

· Any other duties as assigned by the Team Lead or Manager.

About Olympus:

Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus?

At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy, form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

· A competitive salary package including AWS and Variable Bonus

· 18 days of annual leave in your first year

· Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)

What we are looking for:

· Minimum GCE ‘N‘/‘O‘ Level, preferably with formal training in warehousing or logistics management.

· Good knowledge of warehouse processes.

· Hands-on, meticulous and a keen learner.

· Take initiatives at work.

· Good interpersonal skill.

· Good team player.

· Able to work indepently with minimal supervision.

· Good verbal and written communication.

· Ability to operate material handling equipment including pallet jack and electric order picker.

· Ability to lift heavy loads of up to 25kg.

· Knowledge of GDPMDS standards will be an advantage.

· Working knowledge in Sales Force system will be an advantage.

· Working knowledge in MS applications including Excel, and Outlook.

· Minimum 2 year working experience in warehousing.

Apply Now:

To submit your interest in this opportunity, select “Apply for this job”.

In the meantime, follow us on:

· LinkedIn - Olympus APAC

· Company website - www.olympus.com.sg

Job Summary:

In this role as a Customer Service Officer, you will be the first point of contact for parents, students, and visitors, providing exceptional service and support, as well as handling a variety of administrative responsibilities

Key Responsibilities:

Customer Service & Relationship Management:

· Develop strong product knowledge to make appropriate recommendations to our customers.

· Build and maintain strong relationships with students, parents, and other stakeholders.

· Deliver a professional and high-quality service experience in customer-facing roles.

· Identify customer needs and ensure they are addressed to maintain a consistently high level of service and satisfaction.

· Take ownership of customer issues, ensuring effective and efficient resolution.

· Play a key role in the customer support team, contributing to continuous process improvements that enhance customer satisfaction.

Administrative & Operational Support:

· Enrol new students and maintain an up-to-date student database.

· Maintain the orderliness of the centre to ensure a safe and conducive learning environment.

· Liaise with vendors to order supplies and coordinate necessary services.

· Perform any other reasonable tasks or duties to support the smooth operation of the Centre.

Skills & Qualifications:

· Good knowledge of Microsoft Office Words, Excel, and PowerPoint.

· Good interpersonal and multi-task skills.

· Willing to learn and long-term work /develop in the organization.

· Minimum 1-year customer service/administrative experience is preferred.

· Willingness to work flexible hours, including evenings and weekends.

· The primary working language is English. Candidates should have basic proficiency in Mandarin (Fluency in both English and Mandarin is a strong advantage).

· Fresh graduates are welcome to apply, and exceptional candidates will be provided with an Employment Pass (EP) to support their career journey with us.

What You'll Get:

· An attractive remuneration package and performance bonus.

· Career pathway and growth opportunities.

Comprehensive in-house training will be provided, helping candidates quickly develop into industry professionals.

This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).

Job Scope

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.

• To assist in completion of payment transaction according to agreed terms before releasing vehicle.

• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive

• Walkabout in service centres and observe cues from customers

• Speak to customers waiting at the service lounge and perform upselling whenever possible

• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.

• Do a follow-up call on no-show booking customers to fix another appointment booking date.

• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.

• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.

• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.

• Assist in the daily operation of the reception.

• Assist with collation of intake reports.

• Assist Customer Service Executive in handling 1st level of complaint cases

• Assist with cashiering and document submission to finance and respective managers

• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.

• Any adhoc tasks assigned by customer service Manager

Knowledge & Skills

• Preferably Diploma Holders who specialized in Customer Service

• Minimum 3 years working experience in relevant customer service industry.

• Proactive and independent with positive attitude.

• Customer Oriented with good attitude and good team player

• Good interpersonal skills to communicate with internal stakeholders and customers

• Problem solving skills

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Sat 8:30 a.m. - 12:30 p.m.