Main Duties and Responsibilities:

1. Processing of Daily Orders

* liaise with QA Dept. on Customer’s specifications

* liaise with respective Production facilities’ planners on Customer’s order and

delivery schedules

* communicate/co-ordinate with customers, branch CS and Sales

* daily order entries

2. Preparation of Delivery/Shipment Documentations

* liaise with delivery drivers/freight forwarders on delivery/shipping matters

* liaise with Production Facility Packing on daily shipments

* booking of flights and preparation of shipping documents

3. Follow-up on Customer’s Complaints

* co-ordinate with customer on rejected goods issue

* preparation of Customer’s Complaint Form, replacement/refund arrangements

4. Follow-up with customers on spools, cases and antistatic boxes return

5. Follow-up/Update of Monthly Overdue payment

6. Monitor & Control of SMI Stock Retention Period and Month/End Stock

Reconciliation

7. Co-ordinate between TKSG and overseas Branches on Credit Application/Renewal

6. General clerical duties, including e-filing, compilation of reports as and when required

7. Undertake any other duties that may be assigned by Superior from time to time.

Additional Skills

8. Good interpersonal communication skill and team work

9. Good at mathematics and calculations of prices

10. Able to speak mandarin for easy communication with production facilities

11. Japanese language is a plus

Job Scope:

• Be part of the Manpower Development and Outreach team, who works closely with industry employers, educational institutions and schools to promote careers to youth and job-seekers.

Pre-Event

• Main liaison with the engaged events company to plan and organise events, taking into account coordination and inputs from participating exhibitors

• Develop relevant marketing and promotional materials for events

• Arrange for site recce and rehearsals

During Event

• Provide support throughout the event – to be the key point of contact and work closely with the events company to resolve issues on-site

• Ensure supporting staff and teams are quickly informed when issues arise

Other Administrative Duties

• Provide administrative support (invitation lists, administrative brief preparation etc)

• Prepare event reports and after-action review

Requirements:

• At least 2 years of related working experience in events management or related fields. Fresh graduates with keen interest in events management may also be considered.

• Self-motivated and energetic

• Resourceful, with high initiative, and able to problem-solve

• Good team player and able to multi-task

• Good verbal communication and interpersonal skills

Location: East

Contract Period: 6 + 6 months

EA License No: 96C4864

Reg. No.: R24121728 EUNICE WOO JING QI

Responsibilities

• Provide clients with tailored advice on personal loan products, ensuring their financial needs are met effectively.
• Explain loan terms, conditions, and repayment plans clearly and comprehensively.
• Facilitate the entire loan application process, including managing necessary documentation and conducting preliminary credit evaluations.
• Collaborate with compliance teams to ensure applications meet all internal policies and regulatory standards.
• Liaise with internal departments to expedite the approval and disbursement of loans.
• Establish trust-based relationships with clients through consistent communication and dedicated support.
• Address client concerns and resolve issues professionally and efficiently.
• Actively promote loan offerings, engage potential clients, and develop a network of referrals to expand the client base.

Requirements:

• At least 1 year of experience in the financial or lending sector with a solid performance record.
• Familiarity with Singapore’s lending regulations is advantageous.
• Exceptional communication and interpersonal skills with a strong focus on customer satisfaction.
• Proven ability to handle sensitive financial data with the utmost confidentiality and professionalism.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L95W9VVY

The successful candidate would be required to:-

(1) Crewing Matters

• Oversee the timely application, renewal, and cancellation of certificates and documents for new and existing vessels, ensuring compliance with regulatory requirements
• Liaise with relevant authorities and institutions to facilitate inspection and documentation preparation for vessel licenses and certifications
• Coordinate with Fleet Operations team to facilitate crew certification renewals and ensure proper documentation upkeep
• Provide administrative support for vessel sales and charter agreements, including documentation preparation and coordination with business partners
• Ensure prompt preparation of vessels and crew for Outside Port Limit (OPL) jobs, including immigration clearance and departure/arrival applications
• Offer basic IT support and troubleshooting assistance for crew
• Perform any other ad-hoc duties as assigned

(2) Publicity and Staff Engagement

• Collaborate with cross-functional teams to plan and execute Fleet-wide initiatives aimed at fostering internal and external stakeholder engagement
• Coordinate staff communications, cohesion activities, events, and ceremonies to promote a positive organisational culture
• Develop creative publicity and communications strategies to showcase staff achievements, new initiatives, and projects across various media platforms

The successful candidate shall preferably possess:-

• A degree in Business, Business Administration, Maritime Business, Logistics or Supply Chain
• Minimum 2 years of working experience in the maritime and/or logistics industry
• Strong communication and interpersonal skills, and ability to engage with stakeholders at all levels
• Excellent critical thinking and numeracy skills, coupled with meticulous attention to detail
• Proficiency in the Microsoft Office suite of applications

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Roles and Responsibilities

1. Administers members’ booking of the Sports facilities.
2. Assists in tabulating scores and coordinates events / tournaments.
3. Basic knowledge of Gym equipment / machines.
4. Cleaning the gym equipment / machines daily.
5. Ensures that the Sports’ outlet counter is clean and tidy at all times.
6. Checks the condition of the equipment.
7. Ensure members comply with the House rules.
8. Conducts regular checks at all the sports facilities to ensure they are in good condition.
9. Ensures all equipment & facilities are well-maintained and reports to Executive if any repair or upgrading is necessary.
10. Ensures that all billing chits are in running order.
11. Ensures that there is enough billing chit paper and printer paper.
12. Assist in Sports / Social Events / Programs.
13. Performs any other duties as assigned by the Head of Department / Executive.

Job Requirements

• GCE ‘O’ Level, preferably with one year of related working experience.
• A team player with positive working attitude.
• Customer-oriented and good initiatives.
• PC literate.

working days: 4 days work with 1 day off OR 3 days work with 1 day off

working hours: 12-hour permanent shifts

Salary range : $2540 - $3500

bonus provided

Job responsibilities:

- Incident response and managing security & safety systems

- Prevent unauthorized entry into premises

- Monitor CCTV - Patrolling and clocking

- Perform access control duties

Requirements:

- Incident response and managing security & safety systems

- Prevent unauthorized entry into premises - Monitor CCTV

- Patrolling and clocking

- Perform access control duties

*Able to start work within short notice will be highly advantageous.*

Please be notified that only shortlisted candidates will be notified

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: YEO AHN AHN

EA Personnel No: R22109014

EA License No: 21C0845

An established Civil & Structural Engineering Consulting firm in Singapore requires the following:

Resident Technical Officer

Responsibilities:

• To assist QP(Supervision) on the site supervision and coordination works.
• To attend site meetings and resolve site technical issues.
• To review contractor’s submission.

Requirements:

• Registered with IES as Resident Technical Officers (RTO) in Singapore.
• Minimum 3 years of site experience and preferably in viaduct structures / MRT projects / road works or geotechnical works.
• Able to work independently as well as in a team.

Interested applicants, please write-in with detailed resume, stating personal particulars, current & expected salaries, availability and experiences to [email protected]

Mott MacDonald Singapore is currently looking for a Superintending Officer Representative on an upcoming large infrastructure project. As a Superintending Officer Representative, you will play a crucial role in overseeing and managing construction projects to ensure they are completed on time, within budget, and to the highest quality standards. You will act as the primary point of contact between the project stakeholders, ensuring effective communication and coordination throughout the project lifecycle.

Key Responsibilities:

• Project Oversight: Monitor and supervise construction activities to ensure compliance with project plans, specifications, and regulatory requirements.
• Quality Control: Conduct regular inspections to ensure the quality of work meets the required standards and specifications.
• Coordination: Facilitate communication and coordination between clients, contractors, architects, and other stakeholders.
• Progress Reporting: Prepare and present regular progress reports to clients and senior management, highlighting any issues or delays.
• Problem Solving: Identify and resolve any issues or conflicts that arise during the construction process.
• Budget Management: Monitor project budgets and expenditures, ensuring cost-effective solutions are implemented.
• Safety Compliance: Ensure all construction activities adhere to safety regulations and best practices.

About You:

• Minimum fifteen (15) years working experience in civil infrastructure or building development or airfield or similar works as an Engineer/ Project Manager in construction contract administration for works of similar nature.
• Possess an Engineering degree recognized by Professional Engineers Board of Singapore.
• Completed at least a project of similar nature as a S.O Rep or equivalent using PSSCOC or equivalent.
• Experienced and conversant with statutory code, PSSCOC or equivalent, contract administration management of claims and Extension of Time, progress reporting, requirements for site management and supervision, project execution plan and quality control procedures.

Key Responsibilities

The successful incumbent will support the QA Manager in the following responsibilities.

• Ensure compliance with the Company’s food safety management system, QA standards, customer requirements, certification audits, and regulations for quality and food safety control processes.
• Support the Quality Assurance Manager (QAM) in preparing external and internal audits according to customer standards/contract requirements, and drive cross-functional teams to achieve targeted performance.
• Conduct site inspections to promote continuous improvement and adherence to Standard Operating Procedures (SOPs), hygiene, and food safety practices.
• Manage QA random sampling and microbiological testing for food samples, raw materials, water & ice, hand swabs, and Environmental Monitoring Program (EMP).
• Analyze data and follow up on unsatisfactory test results to identify potential causes of failure, recommend corrective actions for process improvement, and prevent recurrence.
• Prepare documentation related to all export matters in the capacity of Quality Person (QP).
• Develop training materials and conduct food safety trainings for operational staff.
• Review new product artwork to ensure regulatory compliance.
• Assist QAM in food safety incident management, including site investigations, testing, and preparation of incident reports.
• Support QAM in maintaining the ISO 22000/HACCP manual and QA documentation.
• Assist in the supplier approval program (supplier assessment/documentation review).
• Contribute to QA work plans and initiatives aimed at improving QA processes and food safety standards.
• Support Group QA, annual emergency exercises, and ad-hoc catering events as required.

Key Requirements

• Minimum Degree in Food Science/ Technology or other relevant fields.
• Minimum 2 year of QA experience in the food industry.
• Passionate in upholding food safety and possess good knowledge of Food Regulations, SFA requirements, GMP, and food safety management certifications (e.g., HACCP, ISO 22000, GFSI standards).
• Keen learning attitude, proactive, and decisive.
• Detail-oriented and meticulous with competency in report writing and presentation skills.
• Independent, committed and possess strong interpersonal communication skills
• Ability to multi task, handle stress in a fast-paced environment, and meet tight deadlines.
• Excellent interpersonal and communication skills.
• Collaborative and able to work effectively in a team.
• Must be comfortable working in a cold environment.

[Main duties and responsibilities]

• Handle AP/ AR/ Invoicing/ Payments/ Collections up to month end closing.
• Prepare closing journals entry, update all balance sheet related schedules.
• Check staff claims.
• Manage Fixed Assets Register and Assests under Construction.
• Preparation of GST & tax for filing.
• Assist with SAP software implementation.
• Complete monthly reconciliation of bank, debtors, creditors, and inter-company balances.
• Provide support to the superiors in analysis and study of ad-hoc projects.
• Any other assignments from time to time.

[Job Requirements]

• Diploma in Accounting or equivalent professional qualification
• Proficient in Microsoft Excel and Microsoft Office software
• Experience with Accounts Payable and Accounts Receivable
• Minimum 2 years of working experience in Financial Accounting
• Mature personality with excellent interpersonal and communication skills
• Ability to work independently with emphasis on accuracy and timeliness

Job Scope:

1. Provide administrative support for Parenting Pact (PP) attendance i.e. ticking the checkbox in the system.
2. Provide ad-hoc support to frontline counter services in the event of exigencies of duty.

Specific responsibilities are as follows in relation to (a)

• Assist with the administration of the Marriage Counselling Programme (MCP)
• Verification and acceptance of online registration forms for MCP, estimated at up to 20 per day, received via Portal (inclusive of incomplete registrations requiring follow-up correspondence via the Portal)
• Liaising with the agencies on their queries and requests for assistance (eg. request of change of agencies, extensions and MCP case status enquiries, assisting as Liaison officer for technical support issues for Partners’ Portal for MCP agencies and any other ad-hoc request).
• Attending to queries from public on MCP (supporting QSM in MCP queries) and in relation to (b):

Ad-hoc support Registry duties at Level 2:

• Screening clients before allowing clients up to Level 3
• Answering FAQs related to court processes

Working Arrangement:

Location: Lengkok Bahru

Working hours:

Mon-Thurs 8.00am-5.30pm

Fri 8.00am-5.00pm

Salary: Monthly Rated (TBA)

Contract Duration: 3 Months

Job Requirements:

• Diploma in any discipline with relevant experience in project management related to systems development.
• Proficient in Microsoft Office Suite (Word, Excel, Powerpoint) and ability to work with multiple IT systems.
• Good communication and writing skills;
• Organised with good time management skills.
• Ability to handle sensitive information with confidentiality.
• Passionate about service the community.

EA License No.: 96C4864 (Shanice Lim Xin Ni)

Reg. No.: R22110485

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

Customer Service Responsibilities list:

• Manage incoming phone calls and reply to customers query
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Responsibilities

Sales Management:

Managing the day-to-day operations of personal sales at designated roadshow locations, including sales targets, customer servicing by conducting direct sales acquisition activities.

Customer service and engagement:

Providing customer support to cardmembers with enquiries with regards to card application, gift, fees, benefits. Assisting customer with instructions on App downloads, registration and application process.

Compliance:

Ensuring the sales process is in compliance with relevant laws and regulations.

Problem Solving:

Addressing and resolving day-to-day issues that may arise in the roadshow environment.

Requirements

• Basic sales or customer service experience
• Enjoy interacting with people
• Ability to clearly articulate various products, campaign to potential customers
• Good interpersonal skills
• Meticulous and self-motivated
• Result-oriented and goal-driven
• Team-player and keen learner
• Willing to work at various locations around the island

Job Descriptions:

- Coordinate and arrange day-to-day operations and transactions for freight forwarding and other related activities

- Manage job file creation, costing, and other data entries

- Communicate and coordinate with stakeholders

- Handle and resolving disputes with client/agent

- Ensure proper and timely billing/closing of all job files

Qualifications and Requirements:

- No experience in the related field is required

- Possess excellent communication and interpersonal skills

- Able to work independently, meticulous, self-motivator, and a team player

- Able to cope in fast fast-paced environment

- Proficient with Microsoft Office Suite or related software

• Call Centre / Customer Service Experience
• No Exp Are Welcome To Apply - Training Will be Provided
• Office Hour / 5 Days Work Week (Able to work on weekends)
• CBD (Near to MRT)

Responsibilities

• Attend to enquiries via hotline or other channels eg email
• Handle inbound and outbound calls, and sometimes emails
• Proper recording of conversation with customer in the CRM system
• Achieve / Exceed individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other related ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player
• Able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Day Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

1. Manage Full Spectrum of General Ledger
2. Financial Reporting and Compliance
3. Prepare Financial Statements & Management Report
4. Experience in Compliance with J Sox is advantage
5. Tax Compliance
6. Handle Goods and Service Tax Filing and Compliance with Corporate Tax Requirements
7. Manage Annual Budgeting and Variance Analysis
8. Support Annual Stock Take
9. Support Internal and External Audit
10. Support Governance Compliance Matters

Requirements

1. Minimum 5-6 Years Relavant Experience, Preferably in Manufacturing Industry
2. Experience in using Accounting Software (e.g. SAP, Oracle or Similiar ERP System.)
3. Proficient in Microsoft Office Application

Personality

1. Mature, Proactive, Resourceful and Hands-On
2. Strong Sense of Responsibility and Urgency
3. Fast Worker
4. Able to work under Stress
5. Strong, Analytical and Problem-Solving Skills.
6. Meticulous
7. Good Communication and Team Collaboration Skills

About ALPS

ALPS - a subsidiary of SingHealth, was set up in 2018 as part of Ministry of Health’s (MOH) strategic thrust in delivering value-based supply chain solutions to public healthcare.

As the public healthcare supply chain agency, we design and execute a national level end-to-end supply chain blueprint in partnership with 27 Public Healthcare Institutions (PHIs) in Singapore.

Our employees are key to our excellence – the heartbeat in sustaining our mission, developing new capabilities and re-engineering processes to future-proof Singapore’s healthcare supply chain landscape – making it more sustainable and resilient.

About The Role

As a Procurement Executive / Senior Executive in ALPS, you will be based in one of the 27 public healthcare institutions (PHI) in Singapore, you will be responsible for the Procurement and Contract Management services within the PHI. Working in a team, you will provide proactive planning and value add to the procurement category you are in-charge of. You will also communicate closely with hospital users and ALPS vendors to support in the hospital’s daily operations for patients’ care.

The incumbent will be based in one of the Public Health Institutions.

Key Responsibilities

• Plan, strategise, analyse and implement sourcing strategy in category sourcing and supplier initiatives and be accountable for the outcomes.
• Ensure the entire procurement cycle processes are in compliance with ALPS’ procurement policies.
• Partner internal users to procure goods and/or services in a timely, effective and compliant manner.
• Manage vendors to ensure quality, pricing and delivery objectives are met.
• Add value through proper negotiation, product standardization and/or innovative ways of sourcing.
• Monitor and establish contract on time to ensure continuous supply of products and/or services.
• Actively solicit internal users’ feedback, address issues and seek continuous improvement.
• Partake in any process improvement project as assigned by supervisor.
• Any other duties assigned by supervisor.

Requirements

• Min. 3 year of procurement experience
• Good verbal and written communication skills
• Proficient in MS office and Excel
• Advanced analytical and negotiation skills
• Familiarisation with SAP would be an added advantage
• Positive working attitude, willingness to learn and thrives in a team environment

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your information to potential hiring managers for their consideration. All information will be treated with highest confidentiality.

An exciting career awaits you at ALPS. Join us to embark on a meaning career that brings value and impact to the population. Apply now if that sounds like something you would like to be a part of.

Only shortlisted candidates would be notified.

Job Responsibilities:

• Responsible for Group P&L
• Oversee daily procedures and operations of the company
• Develop and implement group business growth strategy
• Drive company to achieve and surpass sales, profitability, cash flow business goals and objectives
• Establish and drive operational and process efficiency and effectiveness for products, sales, marketing, supply chain and customers
• Measure and evaluate effectiveness and efficiency of operational processes both internally and externally and find ways to improve processes
• Provide mentorship to all employees, including management
• Provide day-to-day leadership and management to the organization which mirrors the adopted mission and core values of the company

Job Requirements:

• Bachelor's degree / University degree or equivalent education
• Minimum 10 years of experience in a business or executive management role, with a proven track record of driving operational performance
• Minimum 15 years of experience in Interior Goods related industry
• Proven experience organizing and directing multiple teams and departments
• Experience with budget management, with a focus on revenue growth and profitability
• Strong work ethic with a positive attitude and willingness / ability to pick up work quickly when / where needed
• Able to coordinate with headquarter and to expand business in Singapore
• Proficiency in both English and Japanese is required. The candidate should be able to present business proposals and strategies in Japanese, as well as communicate effectively in written and spoken Japanese with customers and headquarters.

Job Description / Requirements:

The Accounting Officer / Administrator is a vital position within our organization, tasked with managing the organization's financial operations. This individual is responsible for day-to-day financial activities such as accounts receivable, accounts payable, payroll, ledger reconciliation, budgeting, and more. Not limited to the following:

• Daily bookkeeping.
• Reviewing and reconciling accounts.
• Verifying the accuracy of invoices and/or other accounting documents or records.
• Processing payments.
• Update and maintain accounting journals, ledgers and other records detailing financial business transactions (e.g., disbursements, expense vouchers, receipts, accounts payable).
• Maintaining updated records of invoices and receipts.
• Enter data into computer system / software.
• Compile data and prepare a variety of reports.
• Reconciles records with internal company employees, management, suppliers and/or clients.
• Recommends actions to resolve discrepancies.
• Investigates questionable data.
• Prepare sales quotations and payment vouchers
• Monthly invoicing to clients
• Follow up with clients / suppliers on payments receivables
• Communicate and work closely with Management and outsource Accountants
• Staff loans / repayments
• Payroll

At least 2 Year(s) of working experience in the related field is required for this position.

Positive attitude, willing to learn and grow with the Company.

Job Responsibilities:

• Comply with company’s plans and vision
• Work closely with the management
• Ensure that employees understand their duties and/or delegated tasks
• Handling paperwork
• Prepare and submit reports
• Answering and handling queries via phone calls and/or emails
• Preparing and/or sending quotations, invoices
• Capability to stay organized and maintain detailed records
• Strong understanding of bookkeeping procedures and best practices
• Impeccable time-management skills
• Ability to identify and resolve discrepancies
• Comprehensive knowledge of tax filing procedures
• Basic arithmetic competency
• Remind clients to make timely payments
• Identify and address discrepancies in all documentation
• Update all databases and spreadsheets
• Any other ad-hoc duties as required by the management

Flexible work arrangements can be discussed.

Able to work Mondays to Fridays 9am to 7pm (10 hours, inclusive of 1 hour break)

Office working environment

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

The Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.

Primary Responsibilities:

• Greet and welcome guests
• Assist guest with their luggage
• To ensure job assigned through HOTSOS is followed up timely
• Rooming the guests
• Assist the guest in case of a room transfer
• Deliver message accordingly where necessary
• Assist guest in getting a taxi
• To assist guest for information queries
• To carry out any other duties when directed by the Management

*Only shortlisted candidates will be notified.

*This role is for 2 properties: Novotel Singapore on Kitchener (nearest MRT: Farrer Park) & Mercure ICON Singapore City Centre (nearest MRT: Chinatown).

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager