DUTIES & RESPONSIBILITIES

1. Assist Sales Managers in identifying leads, acquiring new business and developing positive long term relationships with travel agents, tour operators, schools, community groups and companies

2. Prepare and customise proposals, meeting client’s needs and attraction’s guidelines of profitability.

3. Recommend and implement sales initiatives which drive visitation and sales to achieve budget goals.

4. Work in conjunction with Sales Managers to host site visits, event preparation and execution to grow, manage guest experience and satisfaction.

5. Co-ordinate and ensure delivery of event catering requirements in conjunction with operations and food and beverage teams.

6. Work with the marketing team to review products and service offerings on a regular basis

7. Update, document and implement the standard operating procedure for all booking and sales processes.

Perform other duties as requested by supervisors

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

1. Min. GCE “O” Level

2. Fresh graduates may apply. Salary will commensurate with experience

3. Must be proficient in Microsoft Office applications

4. Must have excellent written and verbal communication skills

5. Must be proactive and goal focused to achieve sales targets

Roles and Responsibilities

1. Administers members’ booking of the Sports facilities.

2. Assists in tabulating scores and coordinates events / tournaments.

3. Basic knowledge of Gym equipment / machines.

4. Cleaning the gym equipment / machines daily.

5. Ensures that the Sports’ outlet counter is clean and tidy at all times.

6. Checks the condition of the equipment.

7. Ensure members comply with the House rules.

8. Conducts regular checks at all the sports facilities to ensure they are in good condition.

9. Ensures all equipment & facilities are well-maintained and reports to Executive if any repair or upgrading is necessary.

10. Ensures that all billing chits are in running order.

11. Ensures that there is enough billing chit paper and printer paper.

12. Assist in Sports / Social Events / Programs.

13. Performs any other duties as assigned by the Head of Department / Executive.

Job Requirements

· GCE ‘O’ Level, preferably with one year of related working experience.

· A team player with positive working attitude.

· Customer-oriented and good initiatives.

· PC literate.

Job Purpose

The Customer Services Officer plays a key role in supporting the club by delivering exceptional member services, ensuring efficient administrative processes, and maintaining a professional and welcoming front desk environment.

Key Responsibilities:

1. Member Support:

• Assist members with login issues and updating personal details.
• Process family memberships, including applications, reactivations, and terminations.
• Handle card replacements for lost or damaged cards, and coordinate door access updates with IT.
• Enroll and terminate members in Sports and Lifestyle sections.
• Update the Electronic Payment System (EPS) in the club’s membership database.

2. Administrative Duties:

• Prepare and issue letters for car decals, membership changes, introductions, and other member requirements.
• Manage returned mail, sweet orders, and monthly corporate stock reports for Finance.
• Maintain organized records for issued/replaced membership cards, family memberships, and other documents.

3. Communication Management:

• Respond promptly and professionally to member inquiries via email and WhatsApp.
• Document and escalate unresolved member complaints or issues to the appropriate department or manager.

4. Front Desk and Facility Management:

• Ensure the front desk is clean, organized, and welcoming to members and visitors.
• Greet members and visitors, assist with inquiries, and provide general information.
• Answer and direct incoming calls, take messages, and manage visitor logs.
• Report maintenance or cleanliness issues in public areas to the relevant departments.

5. Card and Document Management:

• Print membership cards for new and existing members.
• Prepare and distribute car decals and other necessary documents.

6. Event and Payment Support:

• Assist with member registrations for club events.
• Accept payments for membership renewals, replacement cards, or other services, if applicable.

7. Other Duties:

• Perform additional duties as assigned by the Membership Services Manager or Club Management.
• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.
• Not engage in any unsafe or negligent act that may endanger yourself or others working around you.
• Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment.

Skills and Competencies:

• Strong organizational and multitasking abilities.
• Excellent communication skills and customer service orientation.
• Proficiency in managing administrative tasks and IT coordination.Undertake the club reception and clerical duties at the desk of our main entrance. The “face” of the club for all members and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make members and visitors feel comfortable and valued while on our premises.

Job Responsibilities

• Greet and welcome member & guests
• Attend to member’s enquiries and address to feedback and suggestion.
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Check, sort and forward emails
• Keep updated records and files
• Support Membership administration process
• Any other duties/projects as assigned by Supervisor and/or Management.

Qualifications and Education Requirements

• Proficient in English (oral and written)
• Knowledge of MS Office (especially Excel and Word) will be advantage
• Minimum “O” level qualifications

Required Skills

• Front desk/reception experiences preferred
• Good communication and people skills
• Customer service orientation

JOB DESCRIPTION

Strategic Marketing Leadership

• Strategy Development: Design and implement scalable marketing strategies from inception to growth.
• Acquisition Planning: Develop ROI-driven user acquisition strategies across digital channels within budget constraints.
• Engagement Campaigns: Craft comprehensive campaigns to enhance user engagement and communication.
• Brand Development: Establish competitive brand positioning and narrative in the travel tech industry.
• Team Leadership: Manage and guide a regional marketing team to execute strategies effectively.

Performance Marketing

• Campaign Design: Create targeted campaigns for key traveler segments using channels like Google Ads, social media, influencer partnerships, affiliate marketing, and metasearch.
• Retention Strategies: Develop user retention tactics through integrated campaigns, email marketing, referral programs, and other engagement methods.
• Optimization: Track and optimize key metrics (CPC, CPI, CPA, CTR) to achieve growth within ROI constraints.
• Analytics: Implement advanced tracking models, manage marketing dashboards, and deliver regular performance reports.

Cross-Team Collaboration & Operations

• Tech Integration: Collaborate with product and tech teams to integrate marketing technology and sophisticated tracking systems.
• Operational Excellence: Work with finance, legal, and operations teams to streamline processes.
• Partnerships: Forge strategic partnerships within the travel ecosystem.

Qualifications and Skills

• Experience: Over 7 years of marketing expertise in digital platforms, travel technology, or high-growth startups.
• Industry Knowledge: In-depth understanding of the travel industry and its dynamics.
• Proven Success: Demonstrated ability to scale user acquisition, develop marketing strategies from scratch, and manage performance marketing budgets effectively.
• Analytical & Creative: Exceptional skills in data analysis and innovative problem-solving.
• Leadership: Strong communication and leadership abilities to inspire and guide teams.
• Project Management: Skilled in managing projects within multicultural environments.
• Entrepreneurial Mindset: Startup experience preferred, with a focus on agility and innovation.
• Results-Driven: Committed to achieving measurable growth and ROI-focused outcomes.

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

The scope of work for a Facility Technical officer typically includes tasks and responsibilities related to maintaining, operating, and ensuring the proper functioning of building systems and facilities. These technicians are essential for managing the physical infrastructure of a building, ensuring safety, comfort, and efficiency. Below is a typical scope of work for a Facility Technical Officer:

1. Preventive and Corrective Maintenance

- ACMV Systems: Regular inspection, maintenance, and troubleshooting of heating, ventilation, and air conditioning systems.

- Electrical Systems: Inspect, maintain, and repair electrical systems, including lighting, power outlets, circuits, and backup generators.

- Plumbing: Monitor and maintain plumbing systems, including pipes, faucets, restrooms, and water heaters.

- Fire Safety Systems: Check fire alarms, extinguishers, sprinklers, and emergency lighting systems to ensure they comply with regulations.

- Elevators & Lifts: Perform routine inspections and maintenance on elevators, lifts, and other mechanical transport systems.

2. Building Systems Management

- Building Automation: Monitor and operate building automation systems (BAS) for optimal performance.

- Energy Management: Track and optimize energy usage through systems like lighting controls, ACMV efficiency, and energy-saving measures.

- Safety and Security Systems: Ensure proper functioning of CCTV cameras, access control systems, and alarm systems.

- Indoor Air Quality: Regular checks of air quality, ventilation, and filtration systems to maintain comfort and health standards.

3. Troubleshooting and Repairs

- Diagnose problems with facility equipment and systems.

- Implement repairs to prevent downtime or discomfort for building occupants.

- Document all repairs and maintenance activities, including time spent and materials used.

4. Custodial and Housekeeping Support

- Provide support for building cleanliness through coordination with custodial staff to ensure hygiene standards are met.

- Assist in setting up for special events or changing configurations for space usage.

5. Compliance and Regulatory Standards

- Ensure all facility systems are in compliance with local building codes, safety regulations, and environmental guidelines.

- Conduct regular inspections to ensure health, safety, and fire compliance.

- Maintain records of inspections, maintenance, and repairs for audits or regulatory review.

6. Vendor and Contractor Coordination

- Coordinate with external contractors for specialized services (e.g., landscaping, pest control, major repairs).

- Oversee contracted work to ensure it meets safety and quality standards.

- Assist with obtaining bids for maintenance contracts or services as needed.

7. Facility Upkeep and Improvement

- Assist in planning and executing minor building improvements or refurbishments.

- Manage inventory of equipment and supplies, ensuring timely replacements.

- Participate in facility assessments to identify areas for improvement.

8. Emergency Response

- Respond to facility-related emergencies, including water leaks, electrical issues, fire alarms, or ACMV failures.

- Assist in executing emergency evacuation plans and ensuring building readiness for any crises.

9. Documentation and Reporting

- Maintain accurate records of repairs, maintenance schedules, and equipment performance.

- Generate reports on facility conditions, work completed, and potential issues.

- Monitor facility performance metrics and assist with budgeting for future improvements.

10. Communication and Coordination

- Work with facility managers, building tenants, and other stakeholders to communicate issues and maintenance schedules.

- Provide updates to management on ongoing projects or urgent repair needs.

• To support colleagues with any cross border queries to meet business needs
• To coordinate shipment activations between customer, BDs, and transporters
• To coordinate with warehouse hub for the receiving/releasing of cargo
• To manage the document aspects of shipments
• To work closely with permit declarants to handle permit requests
• To provide quality customer service
• To do manifest, TWB and other admin jobs
• To collate monthly success and costing related information
• Ability to speak Malay
• Ability to drive forklift is an advanstage

• Conduct inspection on Soil investigation and instrumentation works
• Carry- out supervision and coordination on-site to meet the project schedule
• Conduct inspection in Installation of ERSS works, D-wall, Site Investigation, Shotcrete, Rockbolt, controlled blasting , Soil Instrumentation works.
• Carry out full-time standing supervision of Ground Investigation Works
• Maintain appropriate documentation of site work progress, instrumentation readings, and fieldwork records/logs on a daily basis
• Constantly assess the impact of the ground investigation works on site and liaise with the Contractor to mitigate any risks to dam safety when deemed necessary
• Coordinate with local authorities as and when necessary
• Shift work - Day and/or Night
• Location - Various jobsites

• Conduct inspection on Soil investigation and instrumentation works
• Carry- out supervision and coordination on-site to meet the project schedule
• Conduct inspection in Installation of ERSS works, D-wall, Site Investigation, Shotcrete, Rockbolt, controlled blasting , Soil Instrumentation works.
• Carry out full-time standing supervision of Ground Investigation Works
• Maintain appropriate documentation of site work progress, instrumentation readings, and fieldwork records/logs on a daily basis
• Constantly assess the impact of the ground investigation works on site and liaise with the Contractor to mitigate any risks to dam safety when deemed necessary
• Coordinate with local authorities as and when necessary
• Shift work - Day and/or Night
• Location - Various jobsites

Roles & Responsibilities

• Oversee general day-to-day management & operational of the business
• Responsible for sales target and KPIs include overall cost, i.e. food cost and labour cost
• Enhance the leadership and performance excellence o the team members by training, motivating, assessing, and being a role model for all team members to provide customers with high quality of service
• Respond to the customer or team members comments and feedback professionally. Report, discuss and consult with Area Manager on the comments and feedback
• Ensure sufficient stock for daily operation; stocks and ingredients keep fresh and follow system
• Responsible and ensure factory safety, cleanliness, hygiene and keeping in high standards
• Ensure respective section in factory follow SOP manual and execute accordingly
• Responsible for factory workforce arrangement, scheduling and reporting shortage or excess of the workforce to Area Manager regularly
• Good knowledge about all food, able to explain clearly to team members during training
• Implement Strategies to boost staff attitude, morale and motivation
• Maintain food standard and quality control

Job Description & Requirements (construction of tunnel)

- Must have at least 5 years of PRO experience in LTA / MRT projects

- Work with the Snr PRO to plan, discuss, seek approval and launch public relation programs (circulars, notices, letters, emails) for the various stakeholders’ information

- Handle feedback, enquiries, complaints, suggestions from the various stakeholders and follow up on them, take actions and resolve the issues

- Work closely with the operation teams, client, public and residents and take proactive measures to mitigate complaints arising from our construction activities in order to achieve smooth work operations

- Together with the Snr PRO, plan and make regular visits to residents and tenants affected by our construction activities, gather information and feedback from them while at the same time update and pre-empt them on the next flow of work operations and schedules

- Maintain proper recordings of the feedback and complaints received and actions taken in resolving the issues

- Prepare reports for management reviews and meetings

- Must be a good team player with good communication and written skills

- Able to work independently, self motivated and patient and able to work within tight schedule

- Able to start work within a short notice period will have an added advantage

- Must be able to work on alternate half day on Saturdays

1. Work Experience

• At least 8 years of experience in F&B investment consulting, market analysis, or restaurant industry management.

• Proven success in expanding or operating Chinese or chain restaurant brands, particularly in Singapore or nearby regions.

• Suitable for younger candidates who can handle high work pressure.

2. Professional Skills

• Proficient in financial analysis and business data interpretation, with the ability to independently prepare investment evaluation reports.

• In-depth knowledge of the Chinese restaurant industry’s operating models and consumer trends, with a strong understanding of Chinese culinary culture and market dynamics.

3. Language Skills

• Responsible for leading the expansion and development of the Chinese food business. Knowledge of Mandarin/English is required.

• Capable of effectively guiding Chinese restaurant enterprises in their expansion and development while adapting to multicultural work environments.

4. Personal Attributes

• Excellent communication and negotiation skills, with the ability to build trust with stakeholders.

• Innovative and sharp in identifying market opportunities and providing constructive suggestions.

• Strong sense of responsibility and results-oriented, capable of working independently in a fast-paced environment.

5. Preferred Qualifications

• Familiarity with the commercial real estate market and restaurant-related regulations in Singapore and surrounding areas.

• Proven track record of leading or participating in successful investment or expansion projects in the restaurant industry.

Key Responsibilities

1. Investment Analysis and Planning

• Develop strategic plans for restaurant expansion and investment projects, including site selection, new branch development, and business model optimization.

• Conduct financial analysis of existing and potential projects, preparing feasibility reports and ROI projections to maximize profitability.

2. Market Research and Development

• Analyze restaurant market trends in Singapore and surrounding areas, providing insights into competition and industry dynamics.

• Identify new investment opportunities, including franchise projects, brand collaborations, and cross-industry partnerships.

3. Strategic Consulting

• Assist in designing and implementing brand expansion plans, such as chain business models and franchise systems.

• Provide operational optimization suggestions to enhance product innovation, customer experience, and operational efficiency.

4. Risk Assessment and Management

• Identify potential investment risks and implement effective risk management strategies.

• Ensure investment projects comply with local regulations, with a strong understanding of Singapore’s business laws and policies.

5. Collaboration and Negotiation

• Build long-term partnerships with investors, property developers, and collaborators.

• Lead project negotiations to secure terms that align with the company’s interests and ensure sustainability.

Job Description & Requirements

• Perform all roles and responsibilities required of site supervisors under the Building Control Act, regardless whether their names are stated in the form,
• Check mock-ups done on site and off site, where necessary,
• Conduct inspection and check as required under Authority Operational and Safety requirements.
• Conduct compliance check on the implementation of mitigating measures in method statement, risk assessment and DfS register.
• Ensure that records of all civil and structural engineering works, mechanical and engineering works including records of tests, defect rectification, inspections, work progress, material and equipment on site, safety, etc, are updated in a timely manner and properly kept,
• Maintain proper and updated daily records of all works done including records of tests, inspections, status of work, variation works, tests, inspections, work progress, safety, site diary, material on site and equipment on site, labour force, day works, provisional items or provisional quantities etc,

Job Requirements:-

• Minimum five (5) years of experience as RTO, of which at least two (2) years shall be in supervision of works similar in nature to the Works
• Diploma in Civil or Structural engineering from a recognized tertiary institution or relevant qualifications.
• Accredited with the Joint Accreditation Committee of the Institution of Engineers Singapore and the Association of Consulting Engineers Singapore.
• Have a certificate in Workplace Safety and Health Management in Construction Industry or equivalent.
• Possess good analytical ability with strong verbal and written communication skills.

Job Description & Requirements

• Perform all roles and responsibilities required of site supervisors under the Building Control Act, regardless whether their names are stated in the form,
• Check mock-ups done on site and off site, where necessary,
• Conduct inspection and check as required under Authority Operational and Safety requirements.
• Conduct compliance check on the implementation of mitigating measures in method statement, risk assessment and DfS register.
• Ensure that records of all civil and structural engineering works, mechanical and engineering works including records of tests, defect rectification, inspections, work progress, material and equipment on site, safety, etc, are updated in a timely manner and properly kept,
• Maintain proper and updated daily records of all works done including records of tests, inspections, status of work, variation works, tests, inspections, work progress, safety, site diary, material on site and equipment on site, labour force, day works, provisional items or provisional quantities etc,

Job Requirements:-

• Minimum five (5) years of experience as RTO, of which at least two (2) years shall be in supervision of works similar in nature to the Works
• Diploma in Civil or Structural engineering from a recognized tertiary institution or relevant qualifications.
• Accredited with the Joint Accreditation Committee of the Institution of Engineers Singapore and the Association of Consulting Engineers Singapore.
• Have a certificate in Workplace Safety and Health Management in Construction Industry or equivalent.
• Possess good analytical ability with strong verbal and written communication skills.

The Resident Technical Officer shall be directly responsible to the Consultant (Architect) / Project PM for the duration of the construction of the Works.

Shall assist in the supervision of the construction of the Structural Works under the Building Control Act and to render all assistance as may be required by the Consultant (Civil & Structural Engineer) and the Consultant (Mechanical & Electrical Engineer).

For HDB Project Civil & Structural / Architectural Works :

Diploma in Civil Engineering or Structural Engineering or equivalent

• Registered RTO accredited by the Joint Accreditation Committee of the Institution of Engineers Singapore (IES) and the Association of Consulting Engineers Singapore (ACES)
• Preferred applicants with Certificate in Building Construction Safety Supervisors Course
• Minimum 6 years relevant experience in supervision of building projects in Singapore
• Must have HDB/ BTO projects supervision experience

Email resume with current & expected salary to : [email protected]
(Only short-listed applicants will be notified)

· Supporting OD activities by managing workshops, briefings, and project milestones.

· Liaising with internal teams and external partners to ensure smooth operations.

· Maintaining OD records, administering surveys, and processing invoices.

· Analyzing survey data to provide meaningful insights for stakeholders.

· Creating electronic and printed materials to promote OD initiatives.

Requirements:

· Diploma in HR or related studies

· 2+ years of experience in learning and development or a similar role.

· Excellent communication and interpersonal skills.

For interested candidates:

Kindly send you resume to: [email protected], OR please click ‘Apply Now’.

We regret to inform that only candidates will be contacted.

Dianne Balmaceda Antonio

R1105287

BGC Group Pte Ltd

EA 05C3053

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

We are seeking a qualified and service-oriented individual to join our Customer Service Department. This department focuses on delivering consumer banking products and services, including savings accounts, fixed deposits, current accounts, and remittance services.

Roles & Responsibilities

The successful candidate will perform essential back-end support functions and assist with the department’s operational activities. Key responsibilities include:

KYC & Customer Documentation

• Follow up with customers on periodic KYC review documentation.
• Liaise with customers to resolve incomplete due diligence documentation.
• Update and maintain customer information data in the bank’s systems.

Account Management

• Address customer and departmental inquiries related to account opening, closure, and maintenance.
• Support daily operations for account services, ensuring accuracy and timelu processing.

Clearing & Transactions

• Handle outward clearing, inward/outward returned cheques, e-voucher responses, and mark cheque processes.
• Manage inward clearing reports, CTS transaction backups, and e-Giro transactions.

Reporting & Compliance

• Prepare and submit reports to Head Office, Management, and regulatory bodies as required.

Projects & System Enhancements

• Contribute to department projects and participate in system enhancement initiatives to improve efficiency and service delivery.

Requirements

To be considered for this position, the candidate must have:

• A recognized Degree from an accredited institution.
• At least 1 year of banking experience, preferably in areas such as tellering, payments, or related functions.
• The ability to learn quickly and work independently with minimal supervision.
• Strong interpersonal and communication skills with a cheerful and service-oriented attitude.
• A team player mindset with adaptability to changes in a dynamic work environment.

Preferred Skills

• Detail-oriented with a focus on accuracy in data handling and reporting.
• Familiarity with KYC, AML (Anti-Money Laundering) procedures, and banking compliance processes.
• Proficiency in Microsoft Office applications (e.g., Word, Excel, and Outlook).

The Palawan @ Sentosa

The Palawan @ Sentosa is the Shangri-La Group’s first lifestyle and entertainment precinct on Sentosa Island in Singapore. Designed for visitors to explore, play and bond, the iconic beach playground will be home to several new-to-Singapore leisure activities such as gamified electric go-karting and a floating aqua park. Enjoy unique dining experiences at a terraced beach club, a family beach club and gourmet food trucks poised to provide delicious fare along with the perfect setting for friends and families to relish island vibes.

We are looking for Senior Technical Officer to join our Beach Club team!

As the Senior Technical Officer we rely on you to:

• Maintain electrical and mechanical plant & equipment of the attractions
• Assist in assigned work requests within the attractions
• Highlight technical issues that require attention
• Support Director of Engineering in work requests

We are looking for someone who:

• Has a passion for Engineering
• Understands Engineering equipment
• Enjoys taking on a new challenge
• Willing to work shifts
• Has a Certificate in Engineering or equivalent qualification
• A motivator and a self-starter

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals

If you are the right person, what are you waiting for? Click the apply button now and be part of the pioneering team!

JOB DESCRIPTIONS

• Assist in administrative duties pertaining to student and course registration matters.
• Provide professional service and advice to achieve customer satisfaction.
• Assist customers with their queries and concerns with a service-oriented attitude.
• Actively promote the organisation’s programmes to prospective customers in a professional manner.
• Assist and follow-up with prospective or existing customers to promote new subjects and courses.
• Work towards company sales targets and to maximise retention
• Handle customers enquiries, enrolment, payments and maintain accurate files for auditing.
• Establish a good rapport and build relationships with both prospective and existing customers.
• Assist Centre Manager in other duties.
• Attend company’s meetings when required.
• Any other tasks as assigned from time to time.

REQUIREMENTS

• Minimum ‘N’ Level
• Able to commit on both weekends
• Professional attitude and appearance
• Strong interpersonal and communication skills
• Proficient in technology and computer literate with MS Office
• Self-driven, independent, team player with strong service mindset

Job Description:

• Customer Support : Serve as the main point of contact for our customers, handling inbound calls, emails, and messages promptly and professionally. Address customer inquiries, requests, and complaints in a friendly and helpful manner, striving to provide effective solutions and ensure customer satisfaction.
• Order Processing : Receive and process customer orders accurately and efficiently. Collaborate with the sales and logistics teams to ensure timely delivery of orders, track shipments, and communicate any delays or issues to customers proactively.
• Product Knowledge : Develop a strong understanding of our fresh flower inventory, including various types of flowers, seasonal availability, and pricing.
• Relationship Building : Build and maintain strong relationships with our clients through regular communication and personalised assistance.
• Problem Resolution : Handle customer complaints or escalations effectively, investigating the issue, and finding suitable resolutions. Liaise with internal departments, such as quality control or operations, to address customer concerns promptly and ensure continuous improvement.
• Database Management : Maintain accurate customer records, update contact information, and track interactions in our ERP system.

Requirements:

• Good verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in using ERP software and other relevant tools.
• Knowledge of fresh flowers, floral industry, or horticulture is advantageous.
• Flexibility to work occasional weekends or extended hours during peak seasons.

1. IT Technical Responsibilities

1. Maintenance, administration and monitoring of Servers
2. Perform Server administration and management of windows servers, VMWare, AD Domain services, AD Certificate services, DHCP, DNS, MS Exchange and Email filtering
3. User account creation and deletion for Windows, Emails, BT, VPN, Messenger and door access
4. Maintenance/ Administration of Network Infrastructure
5. Maintain and update firewall settings
6. Monitor and maintain computer systems and networks, routers, switches, voice circuits, leased lines, telephone lines, etc for the smooth operations of the Company
7. Assist IT Manager in implementing information and cyber security and control structures
8. Handle system backup, storage management and system recovery.
9. Conduct servers backup (daily/weekly/monthly backup)
10. Handle renewal of maintenance services for IT equipment/ software licenses
11. Perform tests and evaluations on new software and hardware
12. Liaise with vendors for IT equipment purchase and technical support
13. Liaise with vendors for new voice circuits, leased lines, data subscriptions, etc
14. Check invoices from vendors & perform cost allocation (Voice circuits & data subscription) for Finance
15. Provide desktop support duties
16. Workstation and trading phone setup for new users
17. Install and configure computer hardware, software, systems networks, printers and scanners, etc.
18. Provide technical support for User Desktops, BT Trading system, voice circuits, etc across the company (in person or over phone)
19. Support of desktop applications like Bloomberg and Refinitiv related applications
20. Troubleshoot hardware and software issues
21. Rollout Windows updates and patches
22. Regular checks for PC and Server OS patches and updates

2. Others

1. Assist in office renovation
2. Shifting of User positions or desk positions
3. Perform duties of an SMO – Safe Management Officer (acting as a back-up for the main SMO)
4. Any adhoc assignments by Management

Requirements:

- Minimum Diploma in Information Technology related field

- Minimum 1 year of experience

- Experience in firewalls, routers and switches configurations

- Experience in MS Active Directory Account, MS Exchange, VMWare and Linux administration

- Meticulous, resourceful, independent, good interpersonal skills and sense of responsibility

- Possess MCSA, MCP, CCNA knowledge and working experience in financial sector will be added advantage

- Good interpersonal skills

- Willingness to work on weekends and public holidays occasionally

Company Description

QSS Safety Products is a safety solutions provider for the workplace and household, and it has a comprehensive range of protective equipment that conforms to major quality standards. Established in 1960, QSS is committed to safety and has won numerous awards and garnered the trust of clients from all over Asia, as well as the UAE, Fiji, and Spain. Our vision is to be Asia's most reputed comprehensive safety solution provider for the workplace and household.

Overall Objectives

Maintain the highest level of customer satisfaction based on business interest and administration. Deliver customer service support to internal and external overseas & local customers to ensure overall customer satisfaction. Promptly process all enquiries, orders, and customer complaints with solutions and company interest.

Core Responsibilities

• To manage and be attentive to priority overseas sales matters and after-sales service. Provide strong support to business development in achieving business development sales targets and higher growth.
• To handle daily inbound calls efficiently to promote customer care and to help customers resolve their queries.
• To handle walk-in customer enquiries in an ethical and informative way to promote QSS’s products, and process the necessary document required.
• To make telesales calls from the company database periodically to promote QSS products. Otherwise, support the field sales team by channelling quotations to clientele upon their request.
• To liaise with overseas customers and shipping agencies and prepare and process sales orders, shipping documents, and other related documents to complete the shipment.
• Coordinate sales activities with overseas customers and the other relevant departments to ensure prompt and accurate delivery of goods.
• To develop a good rapport with overseas and local customers, be knowledgeable of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
• To give appropriate, relevant and accurate information to customers. Advise and update customers on inventory, packaging and delivery schedules.
• To be proactive in returning all phone calls and updating any request made by the customers into the system to complete the task without fail.
• Updating of new and required information given by customers such as new product purchase, change of address, person in charge, etc. To ensure an accurate record of required customer information in the system.
• Any other ad-hoc duties assigned by the immediate manager.

Job Requirements

• `O` level in any discipline or relevant experience in sales and marketing.
• Minimum 1 year of working experience in the customer service industry.
• Good interpersonal skills and customer service orientated.
• Competent in Microsoft Office
• Efficient for both English and Mandarin.
• Excellent communication skills and ability to work independently or with minimum supervision.
• Analytical, creative and good problem-solving skills
• A good Team player.

Key Deliverables

• Perform customer service efficiently and effectively. Maintain a higher level of customer satisfaction.
• Analyze and rectify customer concerns using established procedures, and devise programs to improve on existing customer service to the customer before the company's interest.
• Attentive to customer’s complaints, and needs and providing the best knowledge solution.

If you are interested, please submit your resume with your expected salary through the submission link.

What are the advantages of working for our company?

• Opportunity for Training and Career Growth
• Harmonious Culture and Working Environment
• Performance recognition rewards
• Team-bonding activities
• And many more!

1. JOB DESCRIPTION

Job Title

Guest Relations Executive

Job Description & Requirements

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”