Role: Customer Service Officer for UOB Bank

Company: ITCAN PTE Limited

Client: UOB Bank (1 Year Contract) - renewable

Location is UOB Bank Alexandra Building, Alexandra Road

Job Responsibilities

• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

• Fulfillment follow through on case handling and with customers.

• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Minimum of ITE, 'O' levels

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Ability to work on rotational shifts (Morning & afternoon)

You will work closely with the Property Manager to provide excellent support to estate residents in executing daily estate inspections to ensure high quality standard of horticultural, maintenance and implement improvement works, including but not limited to the following:

• To provide supervision and ensure that all repair and routine maintenance works undertaken by the contractors are carried out properly and completed satisfactorily in accordance with the terms and conditions of the Contract.
• Schedule and ensure breakdown, preventive and corrective maintenance activities are carried out effectively.
• Perform regular inspections and handle enforcement work at the common property areas and to ensure that such common property is in satisfactory and serviceable condition and properly maintained according to the standards required by the relevant authorities and to recommend any works which are necessary.
• Manage and attend to residents/tenants’ feedback as well arrears cases.
• Certify completion of jobs undertaken by contractors and to make recommendation for payment thereof.
• To co-ordinate all consultancy works on maintenance matters performed by professional consultants and apply and obtain all necessary licenses and certificates from the relevant authorities where necessary.
• Responsible of investigate, check and analyze reported breakdowns and faults to determine their cause for the prevention of future occurrences.
• Any other ad-hoc duties assigned by your Manager.

Job Requirements

• Minimum Diploma in Facilities Management Services / Estate Management / Building Maintenance / Engineering or related fields with minimum 1 year of relevant experience. Experienced in Township management will be an added advantage.
• Good team player with good communication and interpersonal skills.
• Physically fit and able to speak Mandarin to interact with the residents.
• Proficient in Microsoft Office.
• Able to work beyond normal working hours (5-day work week) and on weekends/ PHs where required
• Able to start work immediately or within short notice.

Interested applicants, please submit your detailed resume stating your current and expected salary, and reasons for leaving current and past employment.

We thank you for your interest in the above position and regret that only short-listed candidates will be notified.

• Conduct inspection on Soil investigation and instrumentation works
• Carry- out supervision and coordination on-site to meet the project schedule
• Conduct inspection in Installation of ERSS works, D-wall, Site Investigation, Shotcrete, Rockbolt, controlled blasting , Soil Instrumentation works.
• Carry out full-time standing supervision of Ground Investigation Works
• Maintain appropriate documentation of site work progress, instrumentation readings, and fieldwork records/logs on a daily basis
• Constantly assess the impact of the ground investigation works on site and liaise with the Contractor to mitigate any risks to dam safety when deemed necessary
• Coordinate with local authorities as and when necessary
• Shift work - Day and/or Night
• Location - Various jobsites

As the Customer Service Officer, you will work directly with customers to meet their needs, answer their questions and provide support.

Job Description(s):

• Answers customer inquiries via phone, WhatsApp, email, and/or in-person
• Performs call and email follow up with customers.
• Generate sales leads with selling products and promoting services
• Identify and assess customers’ needs to achieve satisfaction
• Develops a rapport with customers
• Attends monthly staff meetings
• Makes recommendations to management to improve customer experience
• Assist with placement of orders, renewals, refunds, or claims
• Go the extra mile to engage or service existing customers

Job Requirement(s):

• Candidate must possess at least a Degree and above in any field
• General Insurance experience (with BCP, PGI and ComGI Cert) and navigation of insurance portals are an added advantage
• Entry candidate with the right skillsets and attitude are welcome to apply
• Proficient in speaking both English and Mandarin (for liaison with Mandarin speaking customers)
• Possess relevant experience in call center or customer service environment preferred
• Know how to genuinely have fun in an environment charged with people energy
• 5.5 days work per week; Mon-Fri : 9am-6pm; Sat : 9am-1pm

Applications will be treated in the strictest confidence. Only shortlisted candidates will be notified.

Responsible for rendering excellent services and care to our patients and next of kin, upholding our company’s vision as the most trusted healthcare provider in the region.

Responsibilities would include, but not be limited to, the following:

• Provide directions and assistance to all internal and external customers by handling their requests and enquiries
• Coordinate and conduct Maternity Tours and Hospital Tours
• To conduct ward visitation for inpatients and ensure patient’s confidentiality at all times
• To go the extra mile and delight patient whenever possible
• Handle feedbacks from all channels and provide appropriate follow up actions/ service recovery
• To prepare gifts and presentation for hospital’s festivity celebrations
• Participate in projects and assist in events
• Perform any other duties or responsibilities assigned by FOM

Requirements:

• Diploma/ Degree in any discipline
• Proficient in Microsoft Office applications (Word and Excel)

Qualities required for this role include:

• Customer service oriented and good team player
• Good interpersonal and communication skills.
• Preferably with at least 1 year of customer service experience or in the service industry
• Open to shift work arrangement
• Patient and compassionate towards guests and patients
• Bilingual and knowledge of a foreign language will be an asset
• Good telephone etiquette

About the Division/Dept

The Customer Care Centre is responsible for driving customer service excellence and providing the best in-class customer service experience for all UOI customers.

Job Purpose

As a Senior Customer Care Officer / Customer Care Officer, you will play a pivotal role in ensuring the highest level of customer satisfaction. You will be responsible for handling inbound enquiries, resolving customer issues, and contributing to the development of a customer-centric organisational culture. Your passion for service excellence and commitment to creating a best-in-class customer experience will be essential in this role.

Main Responsibilities

Service Excellence

• Handle incoming calls, emails, and messages from insurance customers promptly, professionally and within the service level agreement (SLA) target.
• Provide the end-to-end customer service required to ensure a positive customer experience throughout the entire customer journey, achieving company NPS and CSAT targets.
• Provide accurate information about insurance products, coverage, and claims processes.
• Address customer queries, concerns, and complaints within the SLA turnaround time.
• Educate customers on insurance policies, coverage details, and additional services to enhance their understanding and satisfaction.
• Strive for excellence in customer service by actively listening to customer needs and achieving customer feedback rating targets.
• Ensure customer feedback is communicated and that customer complaints and services are responded to – and recorded where necessary - within the company SLA.
• Retrieve voicemails and follow up with customer with company SLA.
• Support with Customer Retention to achieve company persistency targets.

Documentation and Record Keeping

• Processing endorsements, cancellations and necessary amendments to policies as requested by the customer.
• Maintain accurate and detailed records of customer interactions, feedback, and resolutions.
• Report generation.
• Arrange to dispatch of insurance documents including mail enveloping.
• Payment collection for failed customer payments.
• Undertake any other duties as may be assigned.

Requirements

• Diploma or equivalent with Certificate of General Insurance (CGI). Fresh graduates from Polytechnics are welcome.
• Possession of General Insurance Certification &/or Certification on Health Insurance will be an added advantage.
• To have at least 2 years of working experience (preferably insurance and/or office work).
• Proficiency in Microsoft Office.
• Proficiency in English. Chinese an advantage.
• Excellent customer-mindedness with good interpersonal and communications skills.
• Independent, meticulous, organised and able to multi-task efficiently.
• Works well in a team environment.

Contract Duration:

• 3 Months
• Staring Date: 1 Feb 2025

Deployment:

• Mon to Saturday - 8.30 am to 5.30 pm (6 Days/ Week)

Job Details:

• Project Under HDB.
• Conduct regular inspections and risk assessments at the workplace to identify any foreseeable risk arising from the workplace or safe work processes
• Recommend reasonable measures to eliminate any foreseeable risk at the workplace
• Ensure all statutory regulations are comply with NEA’s requirements
• Prepare and submit weekly environmental report
• Enforce & improve Workplace Safety and Health / Environmental Control standard at the workplace
• Any other duties as assigned by superior(s)

Requirement:

• Must be a NEA Apporved ECO.
• Atleast 2 Yrs experience as ECO.
• Preferably with Advance diploma in Workplace safety certificate.

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

Onboarding timeline:

1.5 weeks to interview after being contacted

Start work after 8-10 weeks upon successful interview

We are looking for Admin & HR Support Officer who can help contribute to the smoothness of the daily HR operations, maintain accurate records, and supports the HR department in various administrative tasks. If you feel you are the right person for this role do send your resume to us!

Job Description

• Provide HR administrative and corporate services.
• In charge for the on boarding and off boarding of staffs
• Applications for various types of claims, grants and courses for employees
• Updating of employees' personal particulars
• Managing of employees' leave and claims.
• Assist with promotion/demotion process and awards.
• Conduct gift valuation and manage welfare grants for personnel.
• Other ad-hoc duties assigned by management.

Skills & experience needed:

• Singapore Citizen/Permanent Resident
• Diploma in Human Resource or relevant discipline or A-level with minimally one year of relevant experience
• Strong service excellence mindset

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations Bi Weekly)
• Salary: $2,400 - $2,800
• Performance Bonus
• 14 Days Annual Leave
• Duration: Contract until Jan 2029
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

Job Description

The Public Relations Officer (Buildings) will act on behalf of Woh Hup to assist Project Director and the project site in the management of public relations matters pertaining to the Works.

· Shall liaise with and assist the Developer and Engineer on all public relations matters, including stakeholder engagement and management, with emphasis on management of public relations matters and public feedback.

· Able to design, production and distribution of all communication materials (newsletter, flyers, circulars, brochures, etc.) related to the public relations effort.

· Have experience in organizing engagement and outreach activities, such as briefings, dialogue sessions and exhibitions in such context of building projects.

· Must be able to engage stakeholders through new media and social media platforms such as creating Facebook Groups.

· Have knowledge and ability to communicate construction updates to stakeholders in the vicinity and proximity of the works during the construction period, especially for the major activities such as excavation, piling and concreting.

· Adherence to safety practices in the work place

Value Add of Position

· Excellent client facing with strong people orientation ability to build and develop positive relations with the Authority – PUB, NEA and stakeholders near the vicinity of the project.

· Able to engage and manage various stakeholders on public relations matters and public feedback to create an effective communication flow and awareness on the project

Qualifications and Education Requirements

· Education: Minimum GCE “A” Level or Diploma in a relevant discipline

· Experience: Minimum 2 years of experience in similar role, preferably in Building projects

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who possess strong leadership, analytical skills, problem-solving abilities, and collaboration skills.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• Staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Responsibilities:

• Manages Key Access Control
• Maintain the Log Book for contractors working in the hotel in accordance with company’s health and safety policies
• Operates, checks and performs security surveillance on the CCTV system
• Patrol the hotel building, premises and perimeter on a daily basis ensuring safety, and send reports.
• Member of the CERT team to provide assistance during the triggering of a fire alarm
• Regulate traffic control at the driveway
• Monitor suspicious packages and be aware of bomb and terror threat procedures
• Investigate and report all allegations of theft, criminal damage and other incidents
• Maintain the Security Log Book and send Incident Reports
• Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
• Handle Loss and Found items
• Liaise with Police in the absence of Security Supervisor
• Report any maintenance or hazard issues to the supervisor on duty
• Adhere to all Health and Safety Regulations
• Any other duties assigned by the Security Supervisor.

Requirements:

• 6 days’ work week.
• Possesses valid Security License issued by PLRD/SIRD.
• At least 1 year of experience in a similar capacity in the Hospitality industry.
• Positive attitude and able to take responsibility.
• Able to communicate clearly and work in a team.
• Able to work on rotating shifts, weekends and public holidays.
• Computer literate

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 8 Feb 2025.

Walk-In (Singaporean/Permanent Resident only) :

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 10:00 AM and 4:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Onboarding timeline:

1.5 weeks to interview after being contacted

Start work after 8-10 weeks upon successful interview

We are looking for Admin & HR Support Officer who can help contribute to the smoothness of the daily HR operations, maintain accurate records, and supports the HR department in various administrative tasks. If you feel you are the right person for this role do send your resume to us!

Job Description

• Provide HR administrative and corporate services.
• In charge for the on boarding and off boarding of staffs
• Applications for various types of claims, grants and courses for employees
• Updating of employees' personal particulars
• Managing of employees' leave and claims.
• Assist with promotion/demotion process and awards.
• Conduct gift valuation and manage welfare grants for personnel.
• Other ad-hoc duties assigned by management.

Skills & experience needed:

• Singapore Citizen/Permanent Resident
• Diploma in Human Resource or relevant discipline or A-level with minimally one year of relevant experience
• Strong service excellence mindset

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations Bi Weekly)
• Salary: $2,400 - $2,800
• Performance Bonus
• 14 Days Annual Leave
• Duration: Contract until Jan 2029
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

Responsibilities:

• Perform the role of HR Business Partner
• Payroll administration and prepare monthly related reports
• Undertake recruitment duties
• Work pass application/renewal/cancellation for foreign employees
• Maintain proper documentation of employee records and update HRMS accurately and promptly
• Be Involved in staff welfare activities when required
• Undertake other ad-hoc duties as assigned

Requirements:

• Minimum Diploma in Human Resources Management / Business Administration
• Knowledge in using Info-Tech system or willing to learn a new HRMS
• Good communication and interpersonal skills
• Proficient in MS Office
• Resourceful, well organized, meticulous and proactive
• Committed to complete tasks and to provide updates in a timely manner
• Fresh Graduates are welcomed to apply
• Able to start work immediately preferred

• Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, resources, budget and timing for new initiative
• Manage the oversight on program execution and quality of deliverables and formulate quality improvement plan to address gap identified
• Manage ticket and service delivery performance to continually improve the end user experience and customer satisfaction
• Champion high levels of IT service and support performance management by developing a strong understanding of how projects may impact service areas, and planning measures to minimize such impact
• Manage compliance with contractual terms and conditions
• Uphold the quality of IT service and performance and suggest improvement wherever required.
• To lead/ support the evaluation of the potential operational impact resulting from any regulatory changes or legislations which affects business compliance arrangements, procedures, processes, and awareness
• Review existing policies and controls, and suggest improvements to enhance internal frameworks and processes
• Provide full support on internal/external audit and compliance related activities

Requirements :

• Degree in Computer Science, Information Technology or other relevant fields
• At least 3 years of experience in service performance management or compliance officer role
• Experience in contract and vendor management
• Good knowledge of legal requirements and procedures
• Detail-oriented with the ability to multi-task
• Analytical and strong resource management
• Excellent in reporting skills
• Possess excellent verbal and written communication skills to work effectively with stakeholders at various levels in the organization

Please send your detailed resume in MS Word format to [email protected] with

• Education level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job summary

Manage the oversight on program execution and quality of deliverables and formulate quality improvement plan to address gap identified

Job Description

. Handling of customer LCL / FCL bookings and handle nomination accounts

. Coordinate and arrange Import / Export shipment delivery

. Closing / Finalizing of job files

. Handle customers’ enquiries

. Liase with customers’ and internal department to

execute customers’ instruction

Requirement

. Minimum GCE ‘O’ Level

. Good interpersonal and able to interact with all level

. Prefer 1-2 years experience in freight forwarding & consolidation

Job Responsibilities

The Invoice Processing Officer is responsible for executing the end-to-end processing of invoice in the Purchase-To-Pay (PTP) function within the Keppel Finance Shared Service Centre (“FSSC”).

• Key in invoices into Keppel’s e-invoice portal and SAP in a timely and accurate manner, in accordance with FSSC’s Service Level Agreement (“SLA”) with internal customers
• Check to ensure accuracy of invoice information inputted by supplier on behalf
• Ensure the invoices are recorded and posted to the correct GL account promptly, in accordance with FSSC’s Key Performance Indicators (“KPI”)
• Handle queries from suppliers on invoice and payment status
• Identify and resolve invoice issues and escalate to Invoice Processing Team Lead, if required
• Assist Invoice Processing Team Lead in the update of relevant Standard Operating Procedures (“SOPs”) when there are changes to the process
• Perform any other ad-hoc duties/ tasks as assigned by the team

Job Requirements

• Diploma in Accounting or Business/Finance
• 1 to 2 years of relevant working experience
• Experience with Accounts Payable, SAP, or shared service environment would be advantageous
• Fresh graduates with no prior work experience may apply
• Proficient in MS Office applications
• Reliable, and committed to doing a good job
• Good communication skills and a positive working attitude
• Able to multi-task, meticulous and a good team player
• Self-driven and able to work under pressure
• Working location is in Jurong East (International Business Park)

The Embassy is recruiting a pro-active and open-minded Consular & Visa Officer (CW2) with a strong sense of accuracy and attention to detail.

Applicant must have a valid residence status in Singapore.

The post is ONLY open for Danish and EU/Schengen country nationals.

You will be working in a team of highly dedicated and professional colleagues. The main tasks of the Consular Section are handling of Schengen visa applications and residence permit applications, as well as providing consular assistance to Danish nationals and nationals with residence permit in Denmark.

As a Consular & Visa Officer (CW2), you will be responsible for all steps of the visa case processing. The work involves handling and prioritizing many different visa cases on a daily basis, keeping up to date with key legislation, and sparring with colleagues.

You are expected to show the flexibility required for an optimal handling of the entire portfolio of the Embassy and be ready to contribute to handling tasks outside your own portfolio.

Main tasks and responsibilities as Consular & Visa Officer

· Examination of Schengen visa and residence permit applications, incl. required documentation, and interviewing of applicants

· Registering of applications in relevant IT systems

· Final case processing, incl. responsibility for deciding on approvals, refusals and submission cases

· Attending phone calls and written correspondences with applicants, as well as handling the Embassy phone and reception

· Contact to the Danish Immigration Service and other relevant stakeholders/authorities

· General consular assistance to Danish nationals and nationals with residence permit in Denmark, incl. passport applications and minor translations

· Keep apprised of changes to instructions for visas and passports, and update checklists and best practices accordingly

· Ongoing follow-up of rules and regulations to help ensure compliance within the consular area

Competencies:

· Education: Relevant public administration, language, social science, political or trade related background, preferably at bachelor level. A combination of extensive work experience with relevant education will be considered

· Experience: Applicants should have at least 5 years of working experience

· Language Requirements: Excellent command of written and spoken English - as well as Danish or another Nordic language

· Due to the visa authorisation applicant must be EU/Schengen national

· An analytical mind, strong organisational, communication and interpersonal skills

· Ability to work independently as well a team player

· Excellent service-minded approach towards Embassy clients

· Ability to work under pressure

· Display sensitivity and adaptability to culture, gender, religion, race, nationality and age

· Experience with consular service is an advantage but not a requirement

We offer

· Full-time employment contract position for 1 year (with possibility for extension) based on the relevant legally binding labour market rules of Singapore

· Working hours of 40 hours per week

· 13th month salary

· Private health insurance

· 20 days paid holiday per year

· Structured programmes, courses and on-the-job training

· Multi-cultural and international work environment

· Salary commensurate with relevant work experience, expert knowledge and skills

· Employer’s pension contribution varies according to residence status in Singapore

Application and recruitment process

Please provide the following documents:

· Cover letter - your motivation for applying for the position and how you see yourself adding value to both the position and the Embassy as a workplace.

· CV in English.

· Documentation for relevant education and recommendations (if any) and 2 references in English.

· Please make sure to merge all the above documents into one PDF file.

The Embassy attaches great importance to equal opportunities for all and therefore welcomes applications from all qualified persons regardless of race, sex, religion, age or disability.

Selected candidates will be invited for interviews expected to take place shortly after the application deadline. Only short-listed candidates will be contacted.

Security requirements

· Security screening clearance by the Danish government is required prior to the appointment to the job

· Certificate of Clearance issued by the Singapore Police

Questions

For any questions regarding the position, please contact the Consul at [email protected] marked “Consular & Visa Officer, (your name)”

About us

The Danish Embassy in Singapore is part of the Danish Foreign Service. The Embassy is an ambitious, high-paced and dynamic workplace with 20 staff strength.

Meet us here

Website: http://singapore.um.dk/
LinkedIn: http://www.linkedin.com/company/dkembassysg

Facebook: https://www.facebook.com/dkembassySG/

GENERAL DATA PROTECTION REGULATION According to Article 13 of the EU general data protection regulation 2016/679, the Ministry must provide you with information regarding the Ministry’s handling of personal data when we collect personal data from you. We process your data for recruitment purposes only. We would like to keep your data until the specific position has been filled. We cannot estimate the exact time frame, but we will consider this period over when a candidate accepts our job offer for the position. When that period is over, we will delete your data. You can read more about how we process your personal data here: https:\\um.dk/en/about-us/organisation/contact-information/the-ministry-of-foreign-affairs-of-denmark-personal-data-policy

JOB SUMMARY

Assist in carrying out daily activities at the Bell Service Desk. Responsible to all guest queries and maintain a high standard of general appearance and the cleanliness of the counter at all times. Being aware of current updated information and on-going events so as to maximise guest satisfaction

DUTIES AND RESPONSIBILITIES

• Perform Concierge service and Bell service
• Maintain a professional appearance, pleasant personality and good posture.
• Provide information on Singapore, places of interest, tours, dining, entertainment outlets and hotel information.
• Handles luggage for both arriving and departing guests. This includes proper handle, tagging and delivering of luggage.
• Rotation shift to perform duties at the Driveway and work closely with Bell team and Bell Services Supervisor/Manager to ensure guest arrival and departure experience is seamless.
• Is trained to handle luggage and equipment including Bell-Cart /Birdcage trolley.
• Is required to understand and operate property management system OPERA.
• Delivers incoming items to the guestrooms at the request of Bell Services Supervisor/Manager
• Maintains the luggage room and luggage trolleys in accordance to Marriott Brand Standards. This involves properly stacking of baggage in luggage room, maintenance of trolleys and maintaining a hazard-free environment.
• Handles baggage-related requests such as long-term/short-term storage, this includes proper issuance of luggage tags,upkeeping proper records and storing luggage in the correct location.
• Handle guest enquiries pertaining to tourist information when at the Hotel Lobby,Driveway and Bell Desk.
• Handle limousine bookings and monthly transportation report
• Maintain effective communication skills with guest and colleagues.
• Ensure work area, lobby and coach bay are clean and in order at all times.
• Record all daily activities in the daily log sheet for follow-ups or for communication purposes.
• Sorts and delivers the requested daily newspapers to all requested rooms.
• Processes guest’s request. In the event, if the request is not directly related to his/her area of capacity, the request is forwarded to the concerning department.
• Maintains close liaison with all other departments to ensure departments operational flow, thus ensuring seamless guest experiences.
• Handle “hold for collection” duty according to the Standards
• Handle mail/post enquiries.
• Inventory tracking related to Bell services. Eg, wheelchair, umbrella, luggage tags and etc.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

JOB SPECIFICATION

1. Prior experience in the same capacity is an advantage.

2. Minimum secondary education

3. Excellent guest relations and communication skills

4. Candidates must have a fair command of spoken and written English

5. Well-groomed and professional disposition

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Roles & Responsibilities

Responsibilities:

· Review and check that all works comply fully with contract drawings and documents, and approved shop drawings.

· Report to Resident Architect and Engineer regularly on progress of works and evaluate the ongoing performance of contractor and brief project team accordingly.

· Work closely with Resident Architect and Engineer to ensure all regulatory authorities requirements are complied with and implemented.

· Implement and sustain the site supervision quality & safety assurance system.

· Understand and interpret drawings and contract documents, and resolve site and technical issues.

· Spot and foresee potential issues, and preempt abortive works by identifying non-compliance at an early stage, followed by close coordination with QP to resolve the details for timely progress of works.

· Carry out regular site checks on contractors and ensure compliance with health and work safety per MOM regulations.

· Attend site progress, technical, client-consultant, variation, coordination meetings etc., with the project team and client.

· Ensure that proper site documentation for ongoing works, site meetings, safety records, method statements, shop drawings, as-built submissions etc., are well managed and relayed.

· Assist the Resident Architect and Engineer in carrying out supervision works on site and also assist in supervising & co-ordination with other consultants’ site staff.

· Quality control of all civil, structural and architectural works such as inspecting materials and workmanship and performing tests to check the quality of materials.

· Prepare defects snagging list, monitor the progress of rectification works and ensure all the defects are satisfactorily rectified.

· To ensure all the contractor’s works are in statutory compliance; Provide full-time supervision of structural works in large building works.

· Assist in the review of contractor's method statements and working procedures and ensure that contractor proceeds in accordance to approved method statement.

Requirements:

· Minimum 5 years of site experience in the supervision of various types of developments. Good knowledge of the conservation trade and restoration techniques, experience in GFRC construction is an added advantage. Experience in architectural finishes required.

· Must be accredited with the IES-ACES Joint Accreditation Committee (JAC).

· Possess a complete understanding of local regulations/ codes for building projects, and complying with BCA's criteria for buildability and safety assurance systems.

Responsibilities:

-Inspection and supervision of workplace safety-related works as required under the project and mandated under the Building Control Act & Regulations and Workplace safety and Health Act & Regulations.

-Inspect and conduct all required tests/inspections for the project.

-Preparation & issuance of site memos on bad workmanship & non-compliant works.

-Observe and comply with site safety, submit all reports as directed, and ensure that works are carried out in a safe and proper manner

-Attend and witness all on-site inspections as required by the Client and authorities.

-Others duties and responsibilities listed in project's contract.

Job Requirements:

-Candidate must be registered with BCA/IES as Resident Technical Officer

-At least 3 Year(s) of working experience in the related field is required for this position.

-Required Skill(s): Supervise workplace safety-related matters.

-Must attain certification in "BCSS" and "Develop a Risk Management Implementation Plan (bizSAFE Level 2)".

-Preferably specialized in workplace safety-related certificates or equivalent.

-Good communication skills

Put people at the heart of everything you do.

Electrolux is a global leader in household appliances and appliances for professional use, selling more than 50 million products to customers in more than 150 markets every year. The company focuses on innovations that are thoughtfully designed, based on extensive consumer insight, to meet the real needs of consumers and professionals. The company focuses on innovative solutions that are thoughtfully designed, based on extensive consumer insight, to meet the real needs of consumers and professionals. Electrolux products include refrigerators, dishwashers, washing machines, cookers, air-conditioners and small appliances such as vacuum cleaners sold under esteemed brands like Electrolux, AEG, Eureka and Frigidaire.

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. Join us in our exciting quest to build the future home.

All about the role:
We are looking for a E-commerce Officer to join our Singapore team, based in our Braddell office.

What you'll do:

• Support E-commerce Operations: Assist in the day-to-day execution of e-commerce activities, ensuring seamless operations and optimal user experience.
• TikTok & Live Streaming Sales: Aid in the planning, coordination, and execution of live-streaming sales events on TikTok and other platforms. Monitor and analyze performance metrics to optimize future events.
• New Online Channels: Research and identify potential new online sales channels. Assist in the development and implementation of strategies to leverage these channels for revenue growth.
• Content Management: Help in creating and managing engaging content for our e-commerce platforms, including product listings, descriptions, images, and videos.
• Performance Analysis: Support the analysis of e-commerce performance data, providing insights and recommendations to improve sales and customer engagement.
• Customer Support: Assist with handling customer inquiries and feedback related to online sales, ensuring timely and effective resolution.
• Collaboration: Work closely with cross-functional teams, including marketing, product, and customer service, to support overall e-commerce strategies and initiatives.

Looking for a person with:

• Skills: Strong analytical, organizational, and communication skills. Familiarity with e-commerce platforms and digital marketing tools is a plus.
• Experience: Prior experience in e-commerce is good to have, but not required. Looking for a person who is willing to learn and test new initiatives.
• Tech-Savvy: Comfortable with technology and quick to learn new software and tools. Experience with TikTok and other social media platforms is highly desirable.
• Proactive & Enthusiastic: Eager to learn, with a positive attitude and a proactive approach to tasks and problem-solving.
• Team Player: Ability to work collaboratively in a team environment and manage multiple tasks effectively.

Company Overview:

Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySec), the Cayman Islands (CIMA), and Mauritius (FSC). We were founded in Melbourne, Australia and have offices worldwide.

Leveraging our proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for investors. We offer market data, news, and analysis, as well as trading and risk management services within a comprehensive user-centric Fintech ecosystem. Serving more than three million users globally, Mitrade is accessible via various platforms such as mobile (iOS and Android), desktop applications, and web browsers.

Role Summary:

Client Money Operations Officer ensures efficient and compliant processing of client fund transactions. The role will include reviewing documentation for regulatory compliance, processing deposits and withdrawals, reconciling records, and maintaining accurate transaction data.

Strong attention to detail and effective communication are essential for problem-solving and collaboration within the team.

If you have a passion for innovation, teamwork and possess a growth mindset, we invite you to join us in shaping the future of digital finance! ️

What would be your responsibilities:

• Conduct routine review and verification of client-submitted documents to validate the source of funds and ensure compliance with regulatory requirements, particularly Anti-Money Laundering (AML) obligations.
• Assist in maintaining accurate records of client documentation and verification processes in the company's database or CRM system.
• Process client funds deposits and withdrawals in an efficient and accurate manner.
• Collaborate with external payment service providers to resolve any issues related to client fund transfers.
• Assist in reconciliations between internal brokerage records and external payment service provider records, identifying and reporting any discrepancies.
• Support liquidity management efforts to optimize funds allocation with payment service providers and internal bank accounts.

What we require from you:

• Diploma or Bachelor's degree in Finance, Accounting/Business Administration/Economics, or a related field is preferred.
• Min 1 year of experience in Operations/Compliance/Client services or similar role would be required. Candidates with no prior experience are welcome to apply.
• Analytical mindset and problem-solving skills to identify and report discrepancies or issues would be highly advantageous.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Proficient in English and Mandarin (to work with stakeholders who converse only in Mandarin).

Mitrade is at the cutting edge of FinTech with a team that excels in a fast-paced, collaborative environment. We seek analytical thinkers and executors with a data-driven approach, capable of managing complex multi-stakeholder projects and adapting to technological advancements.

What You Can Look Forward To:

• Competitive compensation package.
• Career growth and personal development within a growing global organization.
• A flat organizational structure that values collaboration and transparency.