About the Division/Dept

The Customer Care Centre is responsible for driving customer service excellence and providing the best in-class customer service experience for all UOI customers.

Job Purpose

As a Senior Customer Care Officer / Customer Care Officer, you will play a pivotal role in ensuring the highest level of customer satisfaction. You will be responsible for handling inbound enquiries, resolving customer issues, and contributing to the development of a customer-centric organisational culture. Your passion for service excellence and commitment to creating a best-in-class customer experience will be essential in this role.

Main Responsibilities

Service Excellence

• Handle incoming calls, emails, and messages from insurance customers promptly, professionally and within the service level agreement (SLA) target.
• Provide the end-to-end customer service required to ensure a positive customer experience throughout the entire customer journey, achieving company NPS and CSAT targets.
• Provide accurate information about insurance products, coverage, and claims processes.
• Address customer queries, concerns, and complaints within the SLA turnaround time.
• Educate customers on insurance policies, coverage details, and additional services to enhance their understanding and satisfaction.
• Strive for excellence in customer service by actively listening to customer needs and achieving customer feedback rating targets.
• Ensure customer feedback is communicated and that customer complaints and services are responded to – and recorded where necessary - within the company SLA.
• Retrieve voicemails and follow up with customer with company SLA.
• Support with Customer Retention to achieve company persistency targets.

Documentation and Record Keeping

• Processing endorsements, cancellations and necessary amendments to policies as requested by the customer.
• Maintain accurate and detailed records of customer interactions, feedback, and resolutions.
• Report generation.
• Arrange to dispatch of insurance documents including mail enveloping.
• Payment collection for failed customer payments.
• Undertake any other duties as may be assigned.

Requirements

• Diploma or equivalent with Certificate of General Insurance (CGI). Fresh graduates from Polytechnics are welcome.
• Possession of General Insurance Certification &/or Certification on Health Insurance will be an added advantage.
• To have at least 2 years of working experience (preferably insurance and/or office work).
• Proficiency in Microsoft Office.
• Proficiency in English. Chinese an advantage.
• Excellent customer-mindedness with good interpersonal and communications skills.
• Independent, meticulous, organised and able to multi-task efficiently.
• Works well in a team environment.

Contract Duration:

• 3 Months
• Staring Date: 1 Feb 2025

Deployment:

• Mon to Saturday - 8.30 am to 5.30 pm (6 Days/ Week)

Job Details:

• Project Under HDB.
• Conduct regular inspections and risk assessments at the workplace to identify any foreseeable risk arising from the workplace or safe work processes
• Recommend reasonable measures to eliminate any foreseeable risk at the workplace
• Ensure all statutory regulations are comply with NEA’s requirements
• Prepare and submit weekly environmental report
• Enforce & improve Workplace Safety and Health / Environmental Control standard at the workplace
• Any other duties as assigned by superior(s)

Requirement:

• Must be a NEA Apporved ECO.
• Atleast 2 Yrs experience as ECO.
• Preferably with Advance diploma in Workplace safety certificate.

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

Onboarding timeline:

1.5 weeks to interview after being contacted

Start work after 8-10 weeks upon successful interview

We are looking for Admin & HR Support Officer who can help contribute to the smoothness of the daily HR operations, maintain accurate records, and supports the HR department in various administrative tasks. If you feel you are the right person for this role do send your resume to us!

Job Description

• Provide HR administrative and corporate services.
• In charge for the on boarding and off boarding of staffs
• Applications for various types of claims, grants and courses for employees
• Updating of employees' personal particulars
• Managing of employees' leave and claims.
• Assist with promotion/demotion process and awards.
• Conduct gift valuation and manage welfare grants for personnel.
• Other ad-hoc duties assigned by management.

Skills & experience needed:

• Singapore Citizen/Permanent Resident
• Diploma in Human Resource or relevant discipline or A-level with minimally one year of relevant experience
• Strong service excellence mindset

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations Bi Weekly)
• Salary: $2,400 - $2,800
• Performance Bonus
• 14 Days Annual Leave
• Duration: Contract until Jan 2029
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

Job Description

The Public Relations Officer (Buildings) will act on behalf of Woh Hup to assist Project Director and the project site in the management of public relations matters pertaining to the Works.

· Shall liaise with and assist the Developer and Engineer on all public relations matters, including stakeholder engagement and management, with emphasis on management of public relations matters and public feedback.

· Able to design, production and distribution of all communication materials (newsletter, flyers, circulars, brochures, etc.) related to the public relations effort.

· Have experience in organizing engagement and outreach activities, such as briefings, dialogue sessions and exhibitions in such context of building projects.

· Must be able to engage stakeholders through new media and social media platforms such as creating Facebook Groups.

· Have knowledge and ability to communicate construction updates to stakeholders in the vicinity and proximity of the works during the construction period, especially for the major activities such as excavation, piling and concreting.

· Adherence to safety practices in the work place

Value Add of Position

· Excellent client facing with strong people orientation ability to build and develop positive relations with the Authority – PUB, NEA and stakeholders near the vicinity of the project.

· Able to engage and manage various stakeholders on public relations matters and public feedback to create an effective communication flow and awareness on the project

Qualifications and Education Requirements

· Education: Minimum GCE “A” Level or Diploma in a relevant discipline

· Experience: Minimum 2 years of experience in similar role, preferably in Building projects

Job Specifications

• Process accounts and incoming payments in compliance with financial policies and procedures
• Verifying, classifying, posting and recording accounts receivables’ data
• Generate reports detailing accounts receivable status
• Perform cash collection & cash count
• Update/offset receipts from customers
• Prepare bank deposits
• Ensure timely submission of Statement of Account (weekly / monthly)
• Facilitate payment of invoices due by sending bill reminders, follow up with customers on payments and contacting clients
• Liaise with sales team/customer service on clients’ billing issues, CN and payment discrepancies
• Assist in AP when required

Job Requirements

• At least LCCI or any other Professional Certificate/NiTEC in Accountancy or equivalent.
• Minimum 2 Year(s) of working experience in the related field.
• Knowledge in Navision system will be an advantage
• Proficient in Excel
• Positive and Hardworking

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Key Responsibilities:

• Manage the end to end planning, execution, and completion of payment-related projects, ensuring alignment with business goals.
• Work closely with cross-functional teams, including operations, compliance, and finance, to support project delivery and address any issues.
• Identify areas for process improvement within the PMO and implement best practices to enhance operational efficiency and project outcomes.

Qualifications:

• Bachelor’s degree in business, finance, project management, or a related field.
• 5+ years of experience in payment project management, with at least 3 years in the payments or banking or financial services industry.
• Demonstrated success in leading and managing complex, cross-functional projects.
• Excellent interpersonal and communication skills in both English and Chinese, with a collaborative approach to problem-solving, comfortable to liaise and present in business chinese to stakeholders in China & Taiwan.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth within a dynamic, global organization.

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access self-storage.

The Group expanded rapidly since its inception in 2019 and now has branches in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee and Clementi. To complement its suite of self-storage solutions, the Group also added moving services, wine self-storage and co-working spaces to our product offerings for customers.

The Group recently acquired its 5th building, Storefriendly Jurong East and is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Highlights

• NO SHIFT - 5.25 days week - suitable for candidates with family or study commitments.
• Attractive basic salary, allowances and annual bonus
• Good peformance incentives over and above monthly salary.
• Company will consider posting to most convenient branch for candidate.
• Company structure facilitates career progression and job specialisation.

The Job

• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

The Special Legal Projects Officer (“SLPO”) is the principal support staff for the Executive Director of the Law Society and will report directly to the Executive Director. The SLPO will be required to have a strong legal background and will assist the Executive Director with special legal projects and strategic legal initiatives. The key responsibilities of the SLPO are as follows:

• Provide skilled support to the Executive Director on a wide range of special legal projects and strategic legal initiatives, including their co-ordination, implementation and ongoing monitoring;
• Conduct legal research for various legal initiatives and projects;
• Plan and coordinate logistical support for all meetings relating to legal initiatives and projects;
• Drafting reports, briefings, presentations and responses on issues relating to legal initiatives and projects as appropriate;
• Take minutes for relevant meetings as assigned.

Requirements

• Bachelor’s Degree in Law from a recognized university (newly called lawyers will be considered)
• Highly organized and able to prioritize and manage multiple and varied projects with different stakeholders
• Strong administrative, organizational, interpersonal and communication (both written and oral) skills
• Able to work proactively and independently
• Strong interest in the work of the legal profession
• Singaporeans Only

To apply, please email your detailed resume, including your qualifications, current salary, and contact details of 2 employment references to [email protected]

Key Responsibilities:

• To provide an independent credit opinion on the credit applications submitted by the business unit
• To ensure compliance of credit applications to Regulations, Credit Policy Principles, General Underwriting Standards, etc.
• To review the credit and to make recommendations to aid the credit decision-making process.
• Preparing industry reports, performing stress testing, credit monitoring, updating Policy Manuals, etc.

Requirement:

• 4+ years of relevant experience in corporate banking
• Relevant qualification
• Strong communication skills

If you are interested click "Apply Now" or you may send your updated cv to [email protected]

**We regret to inform that only shortlisted candidates would be notified

Talentvis Singapore Pte Ltd | EA License No: 04C3537
EA Personnel Name: Sherwin Wong | EA Personnel No: R1770151

Sunday Bedding is seeking a Warehouse & Operations Officer to support our team in ensuring a smooth execution of logistics and warehouse operations. This role requires expertise in processing orders, packing stocks, managing housekeeping of the warehouse and maintaining accurate records of inventory.

• Process customers’ orders including picking, packing, arranging parcel collection
• Packing stocks for our retail outlets, pop ups, stockists
• Receive shipment, unpacking and arranging stocks at the warehouse
• Set up stocks for pop ups according to our visual merchandising guidelines
• Support product photoshoot’s operations, including setting up, steam-ironing of sheets
• Manage housekeeping of the warehouse ensuring there’s enough space for current and incoming stocks, organize space for efficient workflow
• Conduct stock count at the warehouse
• Support retail staff as and when necessary
• Other duties as assigned

Reports To: Chief Executive Officer (CEO)/Board of Directors

Department: Executive Leadership

Job Summary

The Chief Financial Officer (CFO) is a key member of the executive leadership team, responsible for directing and overseeing the financial operations of the company. This includes ensuring robust financial planning, strategic risk management, accurate reporting, investor relations, and compliance with regulatory requirements. As a senior executive in a listed company, the CFO plays a critical role in maintaining investor confidence and ensuring transparency in financial communications.

Key Responsibilities

1. Strategic Financial Leadership:

• Provide strategic financial insights to support executive decision-making and business growth.

• Develop and implement financial strategies that align with corporate goals and maximize shareholder value.

• Advise the CEO and Board of Directors on the financial implications of business activities and potential risks.

2. Financial Reporting & Compliance:

• Ensure the preparation and timely delivery of accurate financial statements in compliance with SGX reporting requirements.

• Maintain full compliance with relevant accounting standards, corporate governance, and statutory regulations.

• Oversee the internal control framework to ensure the integrity and accuracy of financial reporting.

• Lead interactions with external auditors, regulators, and stakeholders to ensure transparency and credibility.

3. Investor Relations:

• Serve as the primary point of contact for investors, analysts, and key stakeholders.

• Develop and execute a comprehensive investor relations program to enhance market perception and maintain shareholder confidence.

• Prepare financial disclosures, press releases, and presentations for investor meetings and Annual General Meetings (AGMs).

4. Budgeting & Financial Planning:

• Lead company-wide budgeting, forecasting, and financial modeling initiatives.

• Monitor financial performance, analyze variances, and identify areas for operational improvement.

• Manage liquidity and capital resources to ensure the company's financial stability.

5. Risk Management:

• Identify, monitor, and mitigate financial risks that could impact the company's operations or reputation.

• Develop and maintain a robust enterprise risk management framework.

• Ensure optimal insurance coverage and safeguard the company against unforeseen financial exposures.

6. Leadership & Team Development:

• Build, mentor, and lead a high-performing finance team to achieve organizational goals.

• Foster a culture of accountability, collaboration, and innovation within the finance department.

• Drive talent development initiatives to build future financial leaders within the organization.

7. Mergers, Acquisitions & Capital Markets:

• Assess and execute strategic investment opportunities, including mergers, acquisitions, and partnerships.

• Oversee capital-raising activities, including equity, debt, and other funding mechanisms.

• Provide financial due diligence and integration support for corporate transactions.

Skills & Qualifications

Education:

• Bachelor’s Degree in Accounting, Finance, Economics, or a related field. MBA or equivalent advanced degree preferred. CPA, CFA, or equivalent certification is highly desirable.

Experience:

• 15+ years of progressive financial leadership experience, including at least 5 years in a CFO or equivalent capacity for a listed company.

• Proven expertise in corporate governance, compliance, and investor relations.

• Significant experience with SGX reporting requirements and listed-company operations.

Technical Skills:

• Exceptional knowledge of financial regulations, reporting standards, and corporate governance practices.

• Proficiency in financial modeling, strategic planning, and risk management.

• Advanced knowledge of ERP systems (e.g., SAP, Oracle) and Microsoft Office tools.

Personal Attributes:

• Exceptional leadership and strategic thinking skills.

• Excellent communication and relationship-building capabilities.

• High level of integrity and professionalism.

Working Location:

• Orchard

• Full-time executive role with significant responsibility, including travel as required and extended hours during critical reporting periods.

· Preparation of business proposals

· Review of tender and contractual requirements

· Collation of documents for PQ/Tender submission

· Liaison with sub-consultants and business partners

· Follow up post tender clarifications

· Assists in the tracking and filing of business opportunities

· Maintenance of client/project information database

· Updates publication/marketing material (e.g. company brochure, project sheets and CVs)

· Any other duties as assigned

Requirements:

· A recognized diploma/ degree in construction related studies/business/marketing

· Proficient in written and spoken English

· Positive work attitude with self-initiative and high attention to details

· Able to adapt in a fast-paced environment and complete tasks within given deadlines

· Good time management skills

· Proficient in MS Office applications

· Pleasant and cheerful personality

· Good administrative & documentation skills

· Fresh graduate is welcome to apply

If you wish to have the opportunity to work in an international consultancy firm which offers attractive remuneration, a 5-day week and a conducive environment to enhance your skills and experience, please send your full resume, including your salary expectations, photo and contact telephone number to

2 International Business Park #06-08

The Strategy Tower 1, Singapore 609930

Email: [email protected]

(Only shortlisted candidates will be notified)

Duties

Provide general administrative support to the school's management, teachers and students on a daily basis, which may include but not restricted to:

1. Handle phone and walk-in enquiries;
2. Support in the logistics for school activities and events such as Parent Teacher Meetings, uniform sales;
3. Support and manage administrative duties for teachers such as recording and distributing mail/ documents, collating and printing of examination, remedial, focus and placement test papers, distributing and collecting circulars and worksheets, preparing teacher record books;
4. Support and manage administrative duties for students such as preparing student dossiers and student grade books;
5. Record and coordinate defects for Estate department’s action;
6. Assist with the attendance for temperature taking and emergency/ haze-related/ COVID exercises;
7. Ensure fresh supplies of first aid items;
8. Collate and assist with administering surveys for the Parent Teacher Meetings, January Induction Programme, Community Education, Gifted Education Programme, etc.

Any other duties as may be assigned by the school

Requirements

• Minimum GCE ‘O’ levels with at least 2 years of relevant experience
• Excellent IT skills (Word and Excel) and able to present information for management reporting
• Good written and verbal communication skills
• A high level of accuracy and eye for details
• Clear and logical thinking with good organisation and planning skills
• Excellent time management skills with ability to work independently on tight deadlines and under pressure
• Good customer service skills with the ability to build appropriate professional yet friendly working relationships with staff and vendors
• High integrity with the ability to demonstrate an understanding and respect for confidentiality in dealing with job issues
• Willingness to work beyond the call of duty
• Ability to find solutions to problems with some degree of flexibility in the approach whenever possible and investigate enquiries and respond in a timely manner
• Effective contributor and team player within and with other departments
• Able to work on staggered hours (8.30am to 5.30pm usually but may need to cover 7.30am to 4.30pm occasionally)
• Able to commit for a month (subject to extension)

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who possess strong leadership, analytical skills, problem-solving abilities, and collaboration skills.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• Staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Responsibilities:

• Manages Key Access Control
• Maintain the Log Book for contractors working in the hotel in accordance with company’s health and safety policies
• Operates, checks and performs security surveillance on the CCTV system
• Patrol the hotel building, premises and perimeter on a daily basis ensuring safety, and send reports.
• Member of the CERT team to provide assistance during the triggering of a fire alarm
• Regulate traffic control at the driveway
• Monitor suspicious packages and be aware of bomb and terror threat procedures
• Investigate and report all allegations of theft, criminal damage and other incidents
• Maintain the Security Log Book and send Incident Reports
• Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
• Handle Loss and Found items
• Liaise with Police in the absence of Security Supervisor
• Report any maintenance or hazard issues to the supervisor on duty
• Adhere to all Health and Safety Regulations
• Any other duties assigned by the Security Supervisor.

Requirements:

• 6 days’ work week.
• Possesses valid Security License issued by PLRD/SIRD.
• At least 1 year of experience in a similar capacity in the Hospitality industry.
• Positive attitude and able to take responsibility.
• Able to communicate clearly and work in a team.
• Able to work on rotating shifts, weekends and public holidays.
• Computer literate

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 8 Feb 2025.

Walk-In (Singaporean/Permanent Resident only) :

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 10:00 AM and 4:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Onboarding timeline:

1.5 weeks to interview after being contacted

Start work after 8-10 weeks upon successful interview

We are looking for Admin & HR Support Officer who can help contribute to the smoothness of the daily HR operations, maintain accurate records, and supports the HR department in various administrative tasks. If you feel you are the right person for this role do send your resume to us!

Job Description

• Provide HR administrative and corporate services.
• In charge for the on boarding and off boarding of staffs
• Applications for various types of claims, grants and courses for employees
• Updating of employees' personal particulars
• Managing of employees' leave and claims.
• Assist with promotion/demotion process and awards.
• Conduct gift valuation and manage welfare grants for personnel.
• Other ad-hoc duties assigned by management.

Skills & experience needed:

• Singapore Citizen/Permanent Resident
• Diploma in Human Resource or relevant discipline or A-level with minimally one year of relevant experience
• Strong service excellence mindset

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations Bi Weekly)
• Salary: $2,400 - $2,800
• Performance Bonus
• 14 Days Annual Leave
• Duration: Contract until Jan 2029
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

Responsibilities:

• Perform the role of HR Business Partner
• Payroll administration and prepare monthly related reports
• Undertake recruitment duties
• Work pass application/renewal/cancellation for foreign employees
• Maintain proper documentation of employee records and update HRMS accurately and promptly
• Be Involved in staff welfare activities when required
• Undertake other ad-hoc duties as assigned

Requirements:

• Minimum Diploma in Human Resources Management / Business Administration
• Knowledge in using Info-Tech system or willing to learn a new HRMS
• Good communication and interpersonal skills
• Proficient in MS Office
• Resourceful, well organized, meticulous and proactive
• Committed to complete tasks and to provide updates in a timely manner
• Fresh Graduates are welcomed to apply
• Able to start work immediately preferred

• Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, resources, budget and timing for new initiative
• Manage the oversight on program execution and quality of deliverables and formulate quality improvement plan to address gap identified
• Manage ticket and service delivery performance to continually improve the end user experience and customer satisfaction
• Champion high levels of IT service and support performance management by developing a strong understanding of how projects may impact service areas, and planning measures to minimize such impact
• Manage compliance with contractual terms and conditions
• Uphold the quality of IT service and performance and suggest improvement wherever required.
• To lead/ support the evaluation of the potential operational impact resulting from any regulatory changes or legislations which affects business compliance arrangements, procedures, processes, and awareness
• Review existing policies and controls, and suggest improvements to enhance internal frameworks and processes
• Provide full support on internal/external audit and compliance related activities

Requirements :

• Degree in Computer Science, Information Technology or other relevant fields
• At least 3 years of experience in service performance management or compliance officer role
• Experience in contract and vendor management
• Good knowledge of legal requirements and procedures
• Detail-oriented with the ability to multi-task
• Analytical and strong resource management
• Excellent in reporting skills
• Possess excellent verbal and written communication skills to work effectively with stakeholders at various levels in the organization

Please send your detailed resume in MS Word format to [email protected] with

• Education level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job summary

Manage the oversight on program execution and quality of deliverables and formulate quality improvement plan to address gap identified

Job Description

. Handling of customer LCL / FCL bookings and handle nomination accounts

. Coordinate and arrange Import / Export shipment delivery

. Closing / Finalizing of job files

. Handle customers’ enquiries

. Liase with customers’ and internal department to

execute customers’ instruction

Requirement

. Minimum GCE ‘O’ Level

. Good interpersonal and able to interact with all level

. Prefer 1-2 years experience in freight forwarding & consolidation

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

We have a flexible work from home job as a Human Resource Officer.

Job scope:

• Work from home
• Flexible timing
• Sourcing and recruiting the right people for our organisation
• No cold call required
• Support will be provided
• High incentives of $1000 per successful placement (subject to terms and conditions)

Working hours:

- 2 to 3 weekdays per week

- 4 hours shift

- $12 to $15 per hour

Job description:

- Manage job postings

- Shortlist candidates

- Schedule interviews

- Flexible hours and schedule

- Screening resumes to determine which candidates meet the minimum requirements.

- HR experience preferred but not necessary

Business Development Officer duties and responsibilities

A Business Development Officer’s main goal is to identify opportunities for business growth and create marketing strategies based on those opportunities in order to meet and exceed revenue goals. A Business Development Officer’s typical responsibilities include:

- Analyzing current and past financial data and providing strategies to cut costs and increase revenue

- Leading the charge on market research plans to identify new opportunities

- Working with executives to implement marketing strategies and new opportunities

- Encouraging new and existing clients by creating and improving proposals

- Tracking expenses and maintaining the company budget

- Ensuring that the company meets revenue targets

- Providing training and mentoring to other members of the team

- Developing and pitching ideas for potential investors