Position: Level 1 System Engineer
Budget: 2200-2500+shift allowance
Mandatory Skills Model-Based System Engineering
Preferred Skills System Engineer Infra monitoring - Refer JD
(Excluding waiting time Education Verification & Work Pass Approval)
Details of working hours 12 hours (2 days works and 2 days off, monthly 15 to 16 days work)
Basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Allocates own time efficiently. Receives general instructions on all work.
Responsibilities:
Proactively monitor all incidents in ITSM portal.
Timely escalation of incidents to Level II support to meet SLA.
Monitor system performance/alerts and escalate to Level II support.
Review of automated reports and escalation of issues to POCs.
Perform job monitoring and escalations.
Respond to phone calls and user emails/requests/queries.
Perform system alerts suppression.
Able to perform adhoc task based on operational/project requirement.
Able to work on 12hr shift pattern.
Basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Allocates own time efficiently. Receives general instructions on all work.
Requirements:
Diploma in Computer engineering or equivalent.
Knowledgeable in IT Service Management.
Good written and verbal communication skills.
Good interpersonal skills.
Ability to work independently and as part of a team.
Able to multi-task.
