Job Description

Acting as Network and Security Subject matter expert is a professional who takes care of communication networks, such as local area networks (LANs), wide area networks (WANs), and intranets. They play a crucial role in creating, maintaining and modifying an IP network’s hardware, software and virtualized components.

Role and Responsibility:

• Leads the network design process, manages existing networks, monitor the traffic, manages the installation of routers, modems, and any other hardware and software upgrading
• Coordinates with the software and hardware teams to get the necessary network equipment in place
• Collaborates with the network engineers, network administrators and other professionals in network setup and configuration
• Assess the existing network technologies to increase the performance, security & efficienc
• Leads the installation of routers, and any other hardware and software upgrading that are essential for the communication networks to function properly.
• Provide technical guidance on networking solutions, product plans and roadmaps.
• Develop and deliver the professional proposals and design documentation
• Manage the information security within the network structure through passwords or user permissions.

Requirements:

• good communication skills
• understanding of problem-solving techniques
• extensive knowledge of computer operations, security and wireless systems will be an add-on
• knowlegde networking components such as routers, modems, adaptors, switches, and servers, forewal.
• Understand all aspects of project management such as team-building, staff training and scheduling.
• Good technical troubleshooting knowledge of data network,
• Fluent in Technical English speaking and writing skills.

About the Company

Our Client is an information technology service provider offering consulting, systems integration, maintenance and managed services to enterprise customers

Responsibilities

We are looking for a Network Engineer to design, deploy and maintain network infrastructure and solutions for clients in various industries.

• Design and implement secure networking solutions;
• Install, configure, and manage network devices;
• Troubleshoot escalated network issues and work towards effective resolution;
• Maintain detailed technical documentation for all network-related configurations and procedures;
• Monitor and enhance network performance, ensuring high levels of availability and stability;
• Drive improvements in scalability, capacity, security, and overall system efficiency;
• Support project deployment, ensuring successful implementation of network solutions.

Requirements

• Tertiary education in information technology or any relevant discipline;
• Certification in networking technologies would be an advantage;
• At least 3 years of experience in network infrastructure, ideally within a systems integration environment;
• Strong knowledge of wired and wireless network deployment and related technologies;
• Familiarity with routing and switching protocols and practices;
• Excellent organizational skills and the ability to prioritize tasks effectively.

Employment Details

• This is a 1-year renewable contract, convertible to permanent.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Charmaine Tan (Regn No. R1102130) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

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Mechanical Engineer

Our client is a MNC chemical manufacturer company. They are currently seeking for Mechanical Engineer to improve the production technology of the site.

The role of the Mechanical Engineer includes:

• Oversee, manage, and supervise Company’s in-house and external Contractors for all mechanical maintenance works related to planning and execution of daily maintenance [preventive, corrective, & breakdown maintenance], transition maintenance, turnaround maintenance and upgrading and improvement related to maintenance.
• Ensure all mechanical maintenance activities are carried out in accordance to the Company’s HSEQ Standards & Maintenance Management System, statutory requirements and best industry practices.
• Establish, continually improve & execute Company’s maintenance management system in a safe, efficient, and effective way to achieve highest equipment reliability & availability objective.
• Update and maintain accurate maintenance records in order to provide good maintenance history for data analysis and troubleshooting purposes.
• Conduct root cause analysis to eliminate equipment/ system defect and take appropriate preventive/ corrective measures.
• Optimize & manage mechanical maintenance inventory level of critical & non-critical equipment spare parts.

Job Requirement:

• Degree in Bachelor of Mechanical Engineering.
• Familiar with Static and Rotating equipment.
• Minimum 3 years of experience in Chemical Process Plant.

Interested candidates, please send your detailed resume stating Past Employments, including Reasons of Leaving, Last Drawn Salary for the most recent 2 positions (breakdown of basic salary, allowance, bonuses etc), Expected Basic Salary and availability.

WE REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Manfield Employment Services Pte Ltd (Lic. No: 95C2823)
Posting Personnel: Win Hui
EA Personnel Reg No.: R23115634

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5 day work week - 9am to 6pm

CBD Area

One year renewable contract

1. To perform frontline diagnostic of problem and attend to end user at desk on IT related issues from the incident ticket raised by the end users.

2. To assist and support on network printers and VIP’s printers related issue such as create/modify print queue.

3. To assist and support on Webex Conferencing Video/Audio such as connectivity and accessibility to the end users.

4. To assist on system administration for onboarding and offboarding of domain users on credential account creation and disabled. Password creation, reset and unlock from the Active Directory only.

5. To perform day to day assignment and creation of equipment (desktop and laptops) from the asset management tool, Glpi where deployment guide and coaching will be enabled to the Resident Engineers by Customer.

6. To perform License Management Tracking from the Glpi management tool.

7. To perform support on iPhone such as deploy + install / uninstall of application. Basic troubleshooting.

8. To attempt support activities for after business hour support for VIP users (Adhoc – Remote support or Onsite support needed if requires hardware intervention) – Weekend and Public Holidays as well.

9. To follow the SOP and escalation process given by Customer as well as able to communicate well with VIP users.

Contract is 1 year and renewable

Job Description

• Supervise and manage construction works to meet project objectives.
• Collaborate closely with client representatives and consultants to ensure seamless communication and project alignment.
• Ensure the achievement of high-quality construction works.
• Adhere to safety and environmental regulations, fostering a culture of compliance within the project team.
• Collaborate with the manager to coordinate design works effectively.
• Propose suitable solutions to clients and their consultants, demonstrating problem-solving skills.
• Interpret drawings, specifications, and other owner's requirements related to design works.
• Provide technical expertise to resolve design-related challenges.

Requirements

• Educational Background Diploma or Degree in Civil Engineering or equivalent.
• Proficient in AutoCAD, would be a strong advantage for candidates experienced in its usage.
• Highly skilled in using Microsoft Office for efficient project documentation and communication.
• Positive attitude towards teamwork, with the ability to collaborate effectively with diverse stakeholders.
• Ability to thrive in a fast-paced environment, demonstrating flexibility and resilience.
• Fresh graduates is welcomed too.

· Assist Sales / project team in Technical and Engineering support

· To execute Sales/project coordination and report to Sales/Project Engineer

· To execute production order and co-ordination with internal department and customers

· Liaise with customers on technical analysis, engineering calculation and submission

· Troubleshoot and able to service electronic / mechanical faults on equipment.

· Ensure all work complies with industry standards, codes, and safety regulations.

Roles & Responsibilities

PG Engineering Pte Ltd is looking for a competent Project Engineer for process and construction & industrial projects in island wide. The project engineer is responsible for and required to be the core interface with the Team in support of our Client, and to ensure the highest level of service to our Client. The project engineer will oversee, monitor and coordinate the project to ensure it is completed on or before time, to budget and to the specified quality standards and coordinate with project managers.

From our Singapore office we currently provide a range of project management services to International Corporations and Government entities including the following:

• Strategic Project Definition and Advisory Services;

• Client Representative Services;

• Due Diligence studies;

• Cost and Budget;

• Planning and Programme Management;

• Project Management;

• Design Management;

• Procurement Management;

• Construction Management;

* Management handling with upgrade;

* Management control c/w procurement and overall projects team;

Job Responsibilities:

The role involves the execution of duties to the highest possible standards. Your primary responsibility will be to lead and perform all of the activities necessary to plan, procure, manage and administer all issues related to power & construction and industrial site work.

Your duties will involve working closely with project staff and contractors across multiple technical disciplines requiring the supervision of numerous simultaneous tasks to meet very specific and immovable milestones. You will be privy to confidential information by necessity.

You will treat all such information with the highest levels of confidentiality and will perform your role with integrity and honour at all times.

It is expected that the Project engineer role will require, but not be limited to the following key functions:

• Planning/Scheduling

• Implement a high-level effective project management framework and method statement, incorporating necessary review processes as required

• Review the master programme and other reports to ensure timeline is met

• Secure resources, suppliers, product for the Client as required

• Monitor the design, construction, and dismantling programme and identify opportunities for improved delivery

• Risk Management

• Proactively identify potential problems, conflicts, design and delivery issues using risk management tools and skills to mitigate impact on the project

• Identify Health and Safety issues and to report as per procedure

• Site, Oversee the effective operation of the activities related to the P&C Contracts through conducting regular site visits and quality checks

• People, Manage and direct the P&C team to provide overall superintendence and ensure that the project team staff, contractors, etc., work well and provide a supportive environment for the achievement of the project

• Holding weekly staff meeting with P&C team, monitoring and reviewing staff working hours and writing performance reviews for P&C staff

• Contract Management • Negotiate and convert contracts as required by the project

• Oversee the award of contracts and ensure the client is adequately protected

• Scheduling, minuting and issuing various project meetings and ensure minutes are actioned in a timely manner

• Provide regular and accurate reporting on the project progress, costs and quality

• Review and oversee the management of all P&C contracts and ensure that there are no major gaps or issues in providing the required P&C deliverables

• Monitoring and reviewing all P&C work instructions and variations ensuring that all information is accurate, recorded and follows the designated project approval process

• Manage and document changes/variations following approval by Client • Ensure contractors and consultants are paid in accordance with contract schedules

• Review any procurement requirements and provide all necessary P&C technical support to the procurement process • Client Management

• Take the leading role in interfacing with the Client and contractors on all P&C matters at all project stages

• Actively seek and implement strategies to improve the client’s position in regard to return and value

• Identity and resolve disputes quickly and reasonably

• Develop and maintain excellent relationships with Client, authorities, consultants, contractors and adjoining property owners/stakeholders

• Reporting

• Monitoring, reviewing and implementing appropriate document control processes in line with quality control procedures

• Preparing monthly status report input on all P&C activities and including a detailed analysis of power consumption and utilization

And any other work-related tasks or duties deemed required and assigned by the line manager.

Job Requirements:

• Electrical & Mechanical Engineering qualification with minimum 6 -10 years relevant experience

• Master Degree in Electrical / Mechanical systems in the relevant field in the process & construction industry

• Contract administration experience

• Excellent overall knowledge of most P&C systems, Knowledge in innovative components introduce and handling.

• Knowledge in electrical power distribution, Smart DB’s, PLC / SCADA programming

• Experience working in construction & industrial design firms

• Manage and coordinate the inputs of project stakeholders to ensure the successful delivery of the project

• Assess and resolve site planning and coordination issues

• Apply quality management principles and processes

• Possess a keen eye on detail to deliver the highest quality of standard

• Apply risk assessment and management principles and processes

• A capacity to communicate professionally and confidently with a diverse range of people at all levels

• Strong written communication skills, with a demonstrated ability to draft reports, minutes, correspondence, procedures, processes and forms

• Sound literacy in computer software, including the Microsoft Office range. Excellent knowledge of Word and Excel • Ability to read technical drawings

• Ability to work with limited supervision

• Flexibility and ability to work with different areas of the business Punctuality with attendance and with delivering tasks on time.

West Region, Singapore

Sales Representatives/Consultants (Sales)

Full time

$3,500 – $5,000 per month (SGD)

Key Responsibilities:

• Promote and sell hygienic components, such as sanitary tubes, fittings, valves, and seals, to clients within the F&B, pharmaceutical, and semiconductor industries.
• Build and maintain strong relationships with key accounts, ensuring a high level of customer satisfaction.
• Identify and capitalize on new sales opportunities by understanding client requirements for hygienic components.
• Provide clients with detailed information on hygienic products, focusing on their applications within clean and contamination-sensitive environments.
• Meet or exceed sales targets, ensuring consistent growth in the market share of hygienic components.
• Collaborate with internal teams to address customer needs, ensuring timely delivery of products and solutions.
• Keep abreast of industry developments, trends, and regulatory requirements relevant to hygienic components.
• Assist in creating quotations, proposals, and contracts tailored to client specifications.
• Maintain detailed records of sales activities, customer interactions, and feedback.

Qualifications and Skills:

• Proven experience in sales, particularly in selling hygienic components to the F&B, pharmaceutical, or semiconductor sectors, is highly preferred.
• Strong communication, negotiation, and relationship-building skills.
• Bilingual in English and Chinese will be advantageous.
• Customer-oriented approach, with a focus on delivering tailored solutions to meet specific industry needs.
• Driver license with own transport will be advantageous.

Job Title: Systems Engineer - Managed IT Network Management Services

Job Responsibilities:

• Manage network BAU (Business As Usual) operations and projects.
• Perform daily monitoring of the organization's network to ensure optimal performance.
• Conduct Level 1 network troubleshooting to identify and resolve issues.
• Assist with inventory management and periodic checks.
• Configure, set up, install, and maintain network equipment and UPS systems.
• Maintain and update procedures/documentation for the network infrastructure.
• Provide occasional after-office hours support as required.
• Undertake IT administrative duties and other ad-hoc responsibilities as assigned.

Key Requirements:

Technical Expertise:

• Hands-on experience with firewalls and networking devices (added advantage).
• Strong understanding of network infrastructure and components.

Customer Service Skills:

• Excellent communication skills, with the ability and willingness to interact effectively with clients and stakeholders.

Flexibility:

• Ability to travel to various sites around Singapore as needed.
• Willingness to provide after-hours support on occasion.

Preferred Skills:

• Experience in Managed IT Services or similar roles.
• Proficiency in documenting processes and maintaining network-related documentation.
• Problem-solving mindset with attention to detail.

Job Title: Cybersecurity Engineer

Job Responsibilities

Participate in cyber and IT security compliance for new and existing systems, collaborating with business units to ensure necessary controls are implemented.

Support cybersecurity project activities for infrastructure systems.

Respond to first-level security alerts from the Managed Security Service Provider (MSSP).

Manage incidents by working with relevant vendors to restore infrastructure services with minimal downtime for users.

Continuously monitor cyber alerts and identify security vulnerabilities in the staging/production environments.

Respond to phishing alerts reported by staff members.

Identify and escalate risks following standard operating procedures.

Perform other ad-hoc duties9, including IT administrative tasks.

Key Capabilities and Skills Required:

Basic understanding of networking systems, security vulnerabilities, exploits, and attacks.

Excellent customer service skills, with the ability and willingness to communicate effectively and appropriately.

Responsibilities :

• Understand Continuous Integration and Continuous Delivery (CICD) concepts and principles.
• Implement a CICD Pipeline using the required DevOps tools as defined in the CICD architecture and adhering to CICD principles.
• Design and implement each of the DevOps, DevSecOps & DevTestOps tools based on best practices.
• Work with project teams to on board their project onto the DevOps pipeline.
• Implement automation of development and operations for digital projects.
• Support the DevOps pipeline and the relevant tools.
• Support and maintain the relevant tools. Example of activities includes are: product patching, issue troubleshooting, ensure service availability.
• Tracking and assessing release performance
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements :

• Bachelor’s degree in a relevant field. (i.e. IT, Computer Science or Software Engineering)
• At least 8 ~ 12 years of relevant experience.
• Able to design, implement, use and integrate tools such as Bitbucket, Bamboo, Nexus, Ansible etc with consideration of the security controls required to deliver the CICD Pipeline.
• Experience with DevSecOps Tools such as SonarQube, Blackduck, AquaSec, Coverity etc.
• Familiar with Linux and Windows operating systems
• Experience with monitoring and logging tools such as DynaTrace, ELK etc.
• Familiarity with Containers technologies such as Openshift, Tanzu, Docker is a plus.
• Strong understanding of best practices in using the DevOps Tools. Eg, Branching strategy, Artefact Management etc.
• Good oral and written communication skills.
• Must be proactive, resourceful and self-motivated with strong analytical skills.
• Good interpersonal, written and communication skills.
• Experience in software and application development that requires analysis and design work.
• Strong understanding and experience in practicing Continuous Integration, Automated Testing and Continuous Deployment
• Knowledge/Experience in Agile Development and Management tools, e.g. Jira and Confluence
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Responsibilities

• Develop engineering designs based on project requirements, from conceptual to schematic and detailed designs.
• Carry out structural design analysis and calculations.
• Participate in the tendering processes and monitors the work of contractors and subcontractors.
• Maintain overall records of incoming and outgoing documents, drawing registers, RFI and shop drawings to ISO standard compliance.
• Assist Project Job Captains to resolve design and attend to site queries/ issues
• Review and approve contractor’s shop drawings and material submissions.

Qualifications

• Bachelor degree in Civil and Structural Engineering or equivalent
• 0 – 5 years of relevant working experience in a similar capacity.
• Positive attitude & meticulous, has an eye for details
• Good communication & inter-personal skills, team-player
• Fast learner & ability to multi-task & work independently
• Proficiency in Microsoft Excel, Microsoft Words, Powerpoint.
• English and Chinese proficiency

Responsibilities and Duties

• Ensure that good safety and high quality of work are being carried out by the Contractor in compliance with the statutory requirements

• To provide wherever and whenever necessary standing supervision for the construction of civil and structural works in accordance with the Project specifications, construction drawings, and Building Control Act and Regulations.

• To assist SRE in the management and control of a team of site staff or Resident Technical Officer(s)

• To assist SRE in administrative control of the site staff, instill and maintain discipline, punctuality, and keep daily records of staff attendance, and other matters concerning the site staff's administrative matters.

• To oversee all aspects relating to the construction of the Project, keeping and submitting records.

• To provide full support and assistance, as and when directed by the SRE or client

• To check and assess temporary works by the Contractor to ensure that the works are safe and in compliance with all relevant Regulations.

• To ensure that Contractor’s working procedure complies with the agreed method statement and relevant workplace safety and health regulations and to direct modification to the procedure, if necessary, to comply with the agreed method and safety and health regulations.

• Any other Adhoc tasks are given by management

Qualifications and Requirements

• Min 4 years of civil engineering experience

• 2 years of experience advantageous in pedastrian overhead bridge, road, flyover construction

• Degree in Civil Engineering

• Accredited as a RE with IES

Working hours: Mondays to fridays 9am to 6pm Singapore time

Responsibilities:

• Design, implement, and manage scalable and reliable infrastructure solutions using cloud platforms (e.g., AWS, Azure, Google Cloud) to ensure 99.99% uptime for a system averaging > 100 requests per second
• Implement Infrastructure as Code (IaC) practices to manage and provision infrastructure programmatically.
• Set up and manage monitoring and logging solutions to track system performance, detect issues, and ensure high availability.
• Implement and enforce security best practices to safeguard systems and data, including managing access controls, encryption, and vulnerability assessments that comply with ISO 27001
• Work closely with development, QA, and operations teams to understand their needs and ensure that infrastructure and processes support their objectives.
• Stay current with industry trends, emerging technologies, and best practices to enhance system performance and reliability.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 4+ years of experience in devops on cloud platforms, deploying & maintaining containerized applications for applications averaging > 100 requests per second
• Proficient with AWS and all its core services
• Expert with Kubernetes & Docker
• Proficient with CI/CD tools like Jenkins, CircleCI, Bitbucket Pipelines
• Proficient in IAC using Terraform & Ansible
• Proficient in scripting with python or shell scripts
• Experienced with monitoring & log management tools like Datadog, Prometheus, Grafana

1. Ensure all workplace policies & procedures are adhere

2. Construction Site working environment, station in container office on site

3. Oversee and coordinate all on-site activities

4. Coordination with the other internal departments like Design, Production & Procurement

5. Prepare work report submission to customer

6. Issue work order to factory and material request to procurement

7. Understand and fulfill customer requirements

Minimum requirement:

1. Tertiary degree in Engineering or equivalent

2. Min 3 years of working experience

3. Ability to read & interpret specification

4. Proficient in Microsoft Office

5. Dynamic and keen to learn

6. Able to work within a team

7. Good Communication & interpersonal skills

Job description

Non-Destructive Testing (NDT) technicians examine structures, vehicles, and products for flaws and structural weaknesses using non-destructive testing techniques. They conduct material tests, interpret the results, and generate reports on their findings.

Requirements

Bachelor's degree in mechanical engineering, structural engineering, or a similar field.

Relevant NDT certification.

10+ years' experience as an NDT technician.

Advanced knowledge of NDT technologies including ultrasound, infrared, and radiographic.

Job Description:

• Apply cloud (AWS, Azure, GCP) computing skills to deploy upgrades and fixes.
• Put in place continuous integration (CI) and continuous deployment (CD) processes and tools to deliver quality software based on user feedback.
• Develop scripts to automate build, software release, application deployment and system and application management.
• Collaborate with team members to improve the company’s engineering tools, systems and procedures, and data security.
• Conduct automated system-level vulnerability security scan, harden system and application platform.
• Liaise with software and hardware vendors to manage and resolve incidents and technical issues.
• Liaise with 3rd party hosting providers to manage and resolve incidents and technical issues.
• Prepare and maintain technical documentation.

Job Requirements:

• Bachelor’s in Computer Science, Information Technology, Software Engineering, or a related field.
• Past track records in Solaris UNIX/Linux/Windows Systems Administration.
• Expert in code deployment tools (GIT, Nexus, Ansible, and Chef).
• Exhibit expertise in software development methodologies.
• Strong knowledge in setting up DevOps tools.
• Past track records in virtualisation/container technology and setting up continuous integration/continuous deployment processes and tools.
• Knowledge in application development and setting up of middleware.
• Knowledge in vulnerability assessment and remediation.
• Knowledge in setting up and maintaining databases.

JOB DESCRIPTION:

Plan, schedule, organize and co-ordinate site installation works of security and communication and related systems projects, which include;

• Planning and scheduling of site installation works;
• Monitor site installation progress of sub-contractors, prepare progress reports,
• Attend site and co-ordination meetings, and technical meetings, prepare site documentation
• Plan equipment installation schedules, and schedule system testing and interfacing works
• Reports to the Project Manager and assist in carrying out specific site related tasks.

Qualifications:

• Polytechnic Diploma/ Degree/ Master in Civil Engineering/Construction
• At least 2 years of relevant working experience
• Good team player, able to lead and multi task
• Excellent interpersonal and communication skills
• MS Office skills – Excel/Words/Powerpoint

Summary of Job Description

To manage and administer the organization’s systems, Active Directory and virtual desktop infrastructure to ensure high availability, security and performance.

Key Responsibilities

1. Install, configure, upgrade and administer Windows servers.

2. Manage and administer Active Directory, DNS, DHCP, File & Print and Office 365.

3. Perform regular system OS, firmware patching, bug-fixing and upgrading.

4. Perform regular system performance and security monitoring to identify any possible performance issue and intrusions.

5. Perform ongoing performance tuning, hardware and OS upgrades, resource optimization and capacity planning.

6. Manage, monitor and administer VMware Horizon VDI to ensure remote access is secure.

7. Develop and maintain system, Active Directory and enterprise backup operation guides and procedures.

8. Work closely and provide technical support to other IT teams as required.

9. Manage vendor relationships and ensure SLAs are met in accordance with the contracts underpinning.

Requirements

1. Advanced Diploma or Degree in the filed of Computer Science, Information Systems or Software Engineering and/or 2-5 years or more of equivalent work experience.

2. Advantage to possess the MSCE certification.

3. Minimum 2 years of experience in either Healthcare or Hospitality industry but not compulsory.

4. Minimum 2 years extensive hands-on experience in managing and administering Active Directory, DNS, DHCP, File & Print Services.

5. Strong technical knowledge and experience administering and configuring VMware ESXi, Microsoft Windows Server 201x and 202x.

6. Strong experience and/or good knowledge in Microsoft Active Directory.

7. Good knowledge in Incident, Problem and Change Management framework such as ITIL.

8. Experience in MS SQL Database would be advantage.

9. Strong written, oral, interpersonal communication and presentation skills.

10. Excellent analytical and problem-solving skills.

11. Highly self-motivated and directed.

12. Ability to effectively prioritize and execute tasks in a high pressure environment.

POSITION GENERAL DUTIES AND TASKS :
Responsibilities

Provide support on IT request and break to-fix client customer employees in person and through phone calls, chats and emails.
Provision new users with hardware, software, and account setup.
Provide onsite and remote support for multiple locations.
Troubleshoot and resolve a variety of technical problems including networking.
Provide technical support for mobile device issues using ABM and Samsung KNOX, including setup, configuration, connectivity, and application troubleshooting.
Respond quickly to cyber, malware alerts and location outages.
Utilize remote support tools to diagnose and resolve desktop issues efficiently, regardless of user location.
Proficiency with Windows and Mac operating systems, common desktop applications, and basic networking knowledge.
User Coaching: Conduct one-on-one or group training sessions to help users improve their technical skills and better understand the tools and applications they use.
Self-Service Adoption: Promote and increase the adoption of user self-service tools and resources, reducing the dependency on direct IT support.
Office 365 Consulting: Serve as a consultant for Office 365 products, assisting users in maximizing the benefits of tools such as Outlook, Teams, OneDrive, SharePoint, and other Office 365 applications.
Set up, configure, and troubleshoot AV equipment for meetings, presentations, and events.
Provide on-site and offsite technical support during events to ensure smooth operation of all AV equipment and systems.
Perform regular maintenance and testing of AV equipment to ensure reliability and optimal performance.
Work closely with event organizers to understand technical requirements and ensure all AV needs are met.
Assist in the planning, implementation, and troubleshooting of AV system upgrades to ensure seamless transitions and enhanced functionality.
Provide dedicated and personalized desktop support to VIP users, ensuring prompt resolution of technical issues and exceptional service quality.
Perform & support continuous improvement including innovation & solutioning to increase efficiency and quality of deliverables.
Provide excellent customer service, maintaining a positive and professional demeanour while addressing user concerns and requests.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Strong customer service orientation, with a commitment to resolving user issues promptly and professionally.
Provide hands-on support for networking devices and facilitating network upgrades.
Manage IT Rooms e.g. alerts etc
Support IT maintenance including power shutdown & DR.
Collaborate with internal and external parties to manage and resolve escalations efficiently, ensuring prompt and effective desktop support solutions.
Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.
Leverage Office 365 tools internally to boost engagement and efficiency within the support team.
Provide efficient desktop support across multiple locations, ensuring seamless remote assistance and issue resolution.
Consistently meet and exceed key performance indicators (KPIs) to ensure high-quality desktop support and service delivery.
Oversee desktop support projects, ensuring timely completion and alignment with organizational goals and objectives.


Ticket Management

Efficiently manage and resolve support tickets, analyse trends to identify recurring issues, and implement solutions to enhance overall service quality.
Ensure all tickets are resolved within the SLA.
Adhere to the ticketing process.


Escalation Management

Ensure that issues are call out on time using the correct channel.
Escalate and work with third level support/ third party vendor on resolution of problem when necessary to ensure end to end resolution within the agreed response time.
Adhere to the escalation process.


Inventory Management

Manage the inventory, deployment, and maintenance of desktop assets, ensuring accurate record-keeping and regular stock checks.
Ensure accurate record-keeping and oversee the entire asset lifecycle, from procurement to disposal, to ensure cost-effective and efficient management.


Financial Support

Ensure accuracy of quotes and purchase orders (PO) for desktop support, managing financial transactions with precision.


Vendor Support

Collaborate with vendors, escalate issues, and ensure timely resolution.


Process & Policies

Ensure adherence to and enforcement of IT processes and policies for consistent and reliable service delivery.


Training & Documentation

Develop and deliver comprehensive training programs to enhance user proficiency with desktop systems and software.
Create and maintain detailed documentation for technical procedures, user guides, and knowledge base articles.
Continuously update training materials and documentation to reflect the latest technology and best practices.


Reporting & Monitoring

Regularly monitor desktop support activities, ensuring adherence to performance standards and SLAs.
Generate detailed reports on support metrics, incident trends, and resolution times to provide insights and identify areas for improvement.
Utilize monitoring tools to proactively detect and address potential issues before they impact end-users.


Team Management

Lead, mentor, and manage a team of desktop support technicians.
Conduct regular team meetings to discuss performance, updates, and goals.
Provide guidance and support to team members to resolve complex technical issues.
Foster a positive and collaborative team environment
Excellent leadership and team management abilities.
Strong communication and interpersonal skills.
Ability to motivate and inspire team members.
Exceptional customer service and problem-solving skills.
Ability to handle difficult situations and provide effective solutions.
Strong organizational and time management skills.
Ability to prioritize tasks and manage multiple responsibilities.


Team operations

Identify areas for improvement in desktop support processes and implement best practices.
Develop and maintain standard operating procedures (SOPs) for desktop support activities.
Monitor and report on key performance indicators (KPIs) to track team performance.
Stay updated with the latest industry trends and technologies to ensure the team remains knowledgeable and proficient.
Ensure high levels of customer satisfaction by delivering prompt and efficient support.
Communicate effectively with users to understand their needs and provide appropriate solutions.
Handle escalations and ensure issues are resolved to the user’s satisfaction.

Job Descriptions

• Plan, schedule and manage of all aspect of utilities coordination related works.
• Coordinate and communicate with various stakeholders, including but not limited to design consultants/engineers, other departments, project representatives from clients, statutory / authority agencies etc. to set the requirements for work deliverables and engineering works that must be submitted.
• Manage and monitor progress, quality of workmanship and ensure that it complies with authority requirements.
• Highlight any discrepancies and advise the staff on the interfacing of utility services and related works.
• Coordination with other disciplines to guarantee that designs meet other infrastructure requirements.
• Perform all duties in accordance with company policies, processes, systems, and procedures.

Requirements

• Minimum Degree in Mechanical or Civil Engineer with at least 3 years of underground utilities matter.
• LTA Project Experience is preferred

• To assist the Director to manage and responsible for defining project scopes, objectives, plans and performance to ensure the completion of project deliverables according to required standards and client expectations
• Ensure that the design and construction works comply with all the relevant statutory acts, regulations and practices.
• Ensure and responsible for all safety & compliance of work on site.
• Monitor & Coordinate Project Progress and responsible for all site inspection, planning and other site activities, etc..
• Ensures delivery and receipt of all project documents by deadlines.
• To lead painting team and assist to implement new coating system
• Conduct monthly governance meeting with contractors, performing performance review and ensuring contractual obligations are met.
• Assist on variation orders, addition/omission, extension of time for Contracts.
• Ensure the closure of final accounts and outstanding invoices issue due to contract expiry as and when necessary.
• Assist the Head of Marketing to lead a team of marketing professionals to create innovative business and marketing plans.
• Align regional strategies with global vision, ensuring consistent brand messaging.
• Monitor sales trends and implement plans to maximize brand impact.
• Provide clear guidance to direct reports, setting objectives and priorities.
• Strategically plan and execute product launches in line with marketing strategy.

Responsibilities:

• Liaise and work closely with the consultant, clients and subcontractors on the progress of M&E work to meet the project schedule.
• To supervise and ensure works are in accordance to the contract drawings and specifications
• Prepare correspondence reports, suggesting corrective actions or value added recommendations according to best practice when applicable,
• Responsible for keeping daily work record, including additional work claim to the clients and from the subcontracts.
• Other ad-hoc duties when assigned

Requirements:

• Min Diploma / Degree in Mechanical Engineering with ACMV, Electrical, Plumbing/Sanitary Services, Fire Protection background.
• Min 3 years working experienced and equipped with knowledge in M&E Services (Especially Machanical, ACMV, Electrical, Plumbing/Sanitary Services, Fire Protection) in the related field is required for this position.
• Knowledge of BIM or AutoCAD added Advantage
• Be able to work independently with minimum guidance and under pressure to meet tight deadlines.

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidate applying should have a strong analytical mind and possess excellent cybersecurity skills and knowledge. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Responsibilities:

• Customer Support: Respond to customer inquiries and technical issues via phone, email, chat, or ticketing system, ensuring prompt and courteous assistance for a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Utilise technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance support team efficiency.
• Collaboration with Internal Teams: Collaborate with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the Company's product offerings, industry trends, and emerging technologies. Continuously enhance technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Job Requirements:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching, and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13th month AWS / Variable bonus
• Selected candidates may pursue specializations in the following areas in the future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.
• This position is suitable for individuals with a strong technical background and professional experience, aiming to transition into a new technical role (i.e., Network Security Engineer) within another department at our Singapore office in the future.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Roles & Responsibilities

• To work as the Design Engineer to our LTA projects.
• To review of contractor’s Design and Construction submission and comment.
• To assist the SDE in the review of design submissions.
• To attend design meeting and all other relevant meetings as and when required.
• To give suggestion in construction sequence based on the design reviews.
• To follow PGI on rotational basis with the SDE.
• To review Shop Drawings and comment if any.
• To prepare Independent Design Reports.
• To visit site and review compliance with design requirements.

Requirements

• At least five (5) years of relevant experience on projects similar in nature to the Works in the Civil Contract.
• At least five (5) years in the design of structural and/or geotechnical works for deep excavation projects of a similar size and complexity.
• Experience in working in a structural engineering team within a large multi discipline project team.
• Experience in minimum facility platform design and including the substructure, topsides and bridges.
• Ability to meet agreed deadlines.
• Possess excellent interpersonal skills and ability to work as part of team.
• Familiarity of Singapore local codes & standards.

Interested applicants are invited to submit your updated resume, stating current/expected salaries to: [email protected]

We regret to inform that only short-listed candidates will be notified.