Job Summary:

The Hostel Manager is responsible for overseeing the daily operations of the hostel, ensuring a safe, clean, and welcoming environment for guests. This role involves managing staff, maintaining facilities, handling guest relations, and implementing marketing strategies to maximize occupancy.

Key Responsibilities:

1. Operational Management:Oversee daily operations of the hostel, including front desk services, housekeeping, and maintenance.
   Ensure compliance with health, safety, and hygiene standards.
   
2. Staff Management:Recruit, train, and supervise hostel staff, including front desk personnel, housekeeping, and maintenance teams.
   Conduct performance evaluations and provide ongoing training and support.
   
3. Guest Relations:Serve as the primary point of contact for guests, addressing inquiries, complaints, and feedback promptly and professionally.
   Foster a welcoming atmosphere to enhance the guest experience.
   
4. Financial Management:Prepare and manage the hostel’s budget, monitor expenses, and implement cost-control measures.
   Oversee billing, payment processing, and financial reporting.
   
5. Marketing and Promotion:Develop and execute marketing strategies to attract guests and increase occupancy rates.
   Utilize social media and online travel platforms to promote the hostel and manage online reviews.
   
6. Facility Management:Oversee the maintenance and upkeep of hostel facilities, ensuring all areas are clean, functional, and well-maintained.
   Coordinate repairs and improvements with vendors and contractors as needed.
   
7. Community Engagement:Build relationships with local businesses and organizations to enhance guest experiences (e.g., partnerships for tours or events).
   Organize social activities and events for guests to foster community engagement.
   
8. Reporting:Maintain records of occupancy, revenue, and guest feedback.
   Prepare regular reports for ownership or management regarding performance metrics.
   

Qualifications:

• Bachelor’s degree in Hospitality Management or related field (preferred).
• Previous experience in hospitality, particularly in a management role.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficient in property management software and Microsoft Office Suite.
• Strong communication skills, both written and verbal.

Working Conditions:

• Must be willing to work flexible hours, including weekends and holidays.
• The role may require occasional physical activity, including lifting and moving supplies.

Include but not limited to the following:-

1. To carry out teaching duties for both full-time and part-time programmes (PET & CET).
2. To prepare teaching courseware before start of academic term or programme.
3. To review and update teaching courseware through subject reviews for relevancy and currency.
4. To employ effective pedagogical method(s) e.g. video, group work, site visit, guest speaker etc. for lesson delivery.
5. To conduct WSQ assessments in accordance to the Assessment Plan for the Competency Unit.
6. To provide pastoral care to students through meaningful activities e.g. counselling, career guidance.
7. To conduct tutorial lessons for academically weak students.
8. To develop, review courseware and pedagogical methods and conduct Pre-Employment Training (PET) and Continuing and Education Training (CET) programmes.
9. To set test/exam papers in accordance to the Assessment Plan for subject.
10. To mark and submit exam results and all required documentation accurately and by the required deadline.
11. To conduct exam invigilation.
12. To conduct Industrial Attachment (IA) visits at least once in every three (3) months.
13. To carry out administrative duties e.g., update student attendance, recording of counselling and engagements sessions.
14. To participate in official school and industry-related events and activities e.g. parents’ engagement, open house, school talks.
15. To attend training and development classes.
16. To maintain professional presence and establish position industry relations through membership in industry associations.
17. To carry out duties pertaining to the operations of the school’s training establishments, including restaurants, cafes, delis, etc…as and when assigned by management.
18. To demonstrate professional conduct in all interactions with stakeholders.
19. To make meaningful contributions to school community through active participation in project teams.
20. To participate and carry out any other duties and/or projects as and when assigned by management.

Job Requirements :

1. Degree holder in relevant field of studies from a recognised educational institution with at least 5 years industry experience at a supervisory/managerial level.
2. WSQ Advanced Certificate in Learning and Performance mandatory.
3. Excellent command of English, with an ability to communicate effectively at all levels.
4. Team player who is able to work with faculty members and administrative staff.
5. Keen interest in nurturing students in their learning journey.
6. Key diploma level modules to delivery include budgeting, cost control and revenue management.