1. Job Purpose
The supervisor is required to perform the portering duties of transporting/escorting patients, and dispatching of documents, specimens, medications, blood and mortuary cases. Supervisor is also responsible for managing porters timesheets and leave forms, asset inventory and portering system.

2. Duties and Responsibilities

2.1 Primary Responsibilities and Duties (80%)

2.1.1 Transport/escort the correct patient (identify through Name and NRIC#) via wheelchairs or trolley as per the standard operating procedure set by the department.
2.1.2 Ensure patient safety and care are provided throughout the course of duty.
2.1.3 Collect and dispatch documents, specimens, medications and blood.
2.1.4 Ensure standard of hygiene set by infection control are met.
2.1.5 Conduct regular checks on the ground to ensure compliance by porters.
2.1.6 Manage the timesheets and leave forms of porters assigned.
2.1.7 Assist to attend feedback and complaints from users.

2.2 Secondary Responsibilities and Duties (20%)

2.2.1 Assist in the wheel chair and trolley inventory
2.2.2 Assist in conducting training and audits for porters
2.2.3 Assist in managing the portering system as and when required
2.2.4 Perform other related duties incidental to the work described herein as assigned by.

3. Job Specification/Requirements

3.1 Qualification: Preferably diploma or higher
3.2 Experience: At least 3 years experience in supervisory level
3.3 Skills: Good communication skills and computer literate
3.4 An eye for detail and a high level of initiative.
3.5 Service oriented and customer focus.
3.6 Able to work as a team

AEDAS is a leading global design practice dedicated to creative excellence and diversity in the built environment. We are a global platform for the most talented architects and designers, focused upon delivering locally-celebrated solutions for cities, communities and clients. Our global network of 11 offices forms a diverse staff base with skills across all sectors in architecture, interior design, building consultancy, master planning, landscape and urban design.

To support our continuous growth and expansion in Asia, AEDAS Singapore is seeking a committed candidate for the following position:

Hospitality Interior Designer/ Senior Interior Designer/ FFE Designer

We are searching for a dynamic, creative, and dedicated Hospitality Interior Designer to join our talented team.The ideal candidate will have a passion for creating memorable and immersive experiences through innovative design concepts. As a hospitality industry designer, you will collaborate with cross-functional teams to develop unique and engaging designs that enhance the guest experience and reflect the brand identity of our clients in the hospitality sector. Your principal duty will be to improve, make functional, and visually attractively design our facilities to provide our guests with a memorable hospitality experience.

Responsibilities:

· Conceptualize and develop interior design concepts for various hospitality projects including hotels, restaurants, resorts, spas, etc

· Create detailed design presentations, mood boards, and renderings to communicate design concepts effectively to clients and project stakeholders.

· Collaborate with architects, engineers, and other design professionals to ensure that design concepts are aligned with project requirements and feasibility.

· Research current trends, materials, and finishes relevant to the hospitality industry to incorporate innovative design elements into projects.

· Develop comprehensive design specifications, including furniture, fixtures, and equipment (FF&E), and coordinate procurement and installation processes.

· Conduct site visits and assessments to evaluate existing conditions and ensure that design concepts are implemented according to specifications and quality standards.

· Participate in client meetings, presentations, and design charrettes to gather feedback, address concerns, and refine design concepts throughout the project lifecycle.

· Stay informed about industry regulations, building codes, and ADA requirements related to hospitality design to ensure compliance and safety.

· Manage project timelines, budgets, and resources effectively to deliver projects on schedule and within budget constraints.

· Foster positive relationships with clients, vendors, and contractors to facilitate smooth project execution and ensure client satisfaction.

Requirements & Attributes:

· Bachelor’s Degree in Interior Design, Architecture, or related field

· Minimum of 7 years’ experience in a similar role

· Experience in project liaison is essential

· Proven experience in hospitality design

· Knowledge of building codes and interior design principles

· Excellent decision-making skills especially when under pressure

· Superior communication, presentation, project management, and leadership abilities

· Proficiency in software such as AutoCAD, SketchUp, 3D Max, Illustrator, Photoshop, etc

Application Process:

Please submit a copy of your design poftfolio and updated CV including your current salary, expected salary and notice period to [email protected].

The scope of work of this role will be as follows:

1. Operate the vehicle safely and efficiently to transport passengers to various destinations as assigned by the Operations Team

2. Responsible for maintenance and cleanliness of the vehicle: Perform vehicle inspection before and after each trip to ensure that the vehicle is in good working condition

3. Communicate and report all mechanical issues, accidents, and incidents to the Operations Team in a timely manner

4. Adhere to the company’s driver guidelines

Transportation Manager plans and supervises shipments, schedules routes, tracks orders, coordinates with warehouse workers, monitors transportation costs, ensures compliance with shipping regulations, and maintains records. They also handle logistics software, conduct safety audits, and organize training sessions for employees. Their role is crucial in managing the transportation aspect of the supply chain and ensuring smooth and timely delivery of goods.

Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Sales Admin Support as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Assistant Manager, Sales & Reservations and Regional Senior Manager, Business Development. You will be required to work closely with our Sales team in Singapore and BD team in China.

This role is designed for professionals with robust track record in sales admin support, excellent interpersonal and communication abilities, strong detail-oriented mindset and deep motivation to learn and grow. Experience in Sales support, Reservations or Admin coordinator within the hospitality industry are added advantage. Proficiency in Mandarin Chinese is preferred.

You will assist the sales team to retrieve and collate reports, check room availabilities, and make changes to existing reservations. You will need to manage 2 key software systems, namely a sales CRM and an enterprise property management software, so experience and track record in data retrieval and software system utilisation is strongly preferred. You are also expected to respond to sales team request for information or changes at a high frequency and due to the time-sensitive nature of sales closure, we require somebody who is agile, responsive, and highly communicative on chat channels, with a strong bias for action.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To have a good grasp of the property management system (PMS) to check room availabilities and provide fast response to the China BD team when required.
2. To have a deep and robust understanding of our product.
3. Provide reliable and consistent support on data input and churn out for reporting purpose.
4. Provide weekly room occupancy data from PMS, Competitor Pricing checklist report and other sales admin reports required by the Assistant Manager, Sales & Reservations.
5. To be able to configure changes in the student booking in PMS correctly as and when required by the Booking team.

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3-5 years of experience and proven track record as a sales admin or admin support an advantage
3. Exceptional verbal, reading and written skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM & PMS best practices, experience with CRM leads management software (SalesForce or Fresh Sales) an advantage.
6. Experience in working with enterprise software systems an advantage
7. Strong Microsoft Excel Skills desirable
8. Have a detail-oriented mindset and an acumen for understanding
9. Excellent time management and organisational skills
10. Dependable and proactive in follow up
11. Team player and highly independent and able to work under stressful situations

Key Performance Indicators:

• Timely and proactive respond to request from China BD team on room availability
• Accurate data input and churn out for reports requested by Assistant Manager, Sales & Reservations
• Accurate and timely changes in reservation details and ensuring all amendments are done correctly
• Agile, timely and swift response to business request pertaining to lease closure, lease amendments, offer drafting, information required for offer.
• High visibility and timely reporting on weekly reports.
• Strong stakeholder engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge, demonstrate professionalism and competence in task assigned.

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
6. Strong Microsoft Power Point and Excel Skills desirable
7. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
8. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
9. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
10. Experience with EDM software an advantage.
11. Excellent time management and organisational skills
12. Dependable and proactive in follow up
13. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
14. Robust execution and implementation abilities
15. Highly independent and able to work under stressful situations
16. Team player and able to drive outcome and handle difficult negotiations and exchanges

Job Description:

1. Manage software configuration, integration and implementation for a number of key software such as CRM system, marketing analytics platform and other software tools
2. Critical conduit to business/ground users to ensure that the product is fit for business use
3. Handle multiple priorities, stakeholders and coordinate the flow of information critical to project delivery
4. Document project specifications, scope and track milestones achievement
5. Build SOPs for workflows within the SaaS product to train and support the operations team in property
6. Deliver project outcomes under deadlines
7. Troubleshoot and resolve any issues that may arise during the onboarding of new software systems by liaising with software support team
8. Do deep-dives and research to understand different software products/features, user pain point, and how to leverage on these products to solve them
9. Work with external software development company to customise and implement web apps based on our use cases.
10. Build interesting internal customised products (this can be low/no-code or coded) end to end if there are no suitable third party solutions available.
11. Conduct client-side UAT for all software integration, development or enhancement scope delivery
12. Conduct training and support for ground staff upon implementation
13. Develop framework to ensure continuous feedback loop from ground users back to software product team to sharpen product’s business fit
14. Oversee user experience and ensure that users are using the software correctly and optimally in a way that maximises business output
15. Conceptualise and adopt a big picture analysis of integration between different software and workflows that are aligned with business needs and ground operation
16. Participate in software procurement exercises to provide input and advisory to procurement team based on feedback from user, experience, and digital needs
17. Provide clear reporting to management on progress of project, software implementation, and user feedback
18. Have a clear overall plan on data to be extracted from these software and recommend meaningful steps to leverage on these data for business decisions.

Job Requirements:

1. Minimum 1 year of experience in relevant field
2. Bachelor's Degree in Computer Science or relevant field

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
6. Strong Microsoft Power Point and Excel Skills desirable
7. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
8. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
9. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
10. Experience with EDM software an advantage.
11. Excellent time management and organisational skills
12. Dependable and proactive in follow up
13. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
14. Robust execution and implementation abilities
15. Highly independent and able to work under stressful situations
16. Team player and able to drive outcome and handle difficult negotiations and exchanges

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Sales Admin Support as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Assistant Manager, Sales & Reservations and Regional Senior Manager, Business Development. You will be required to work closely with our Sales team in Singapore and BD team in China.

This role is designed for professionals with robust track record in sales admin support, excellent interpersonal and communication abilities, strong detail-oriented mindset and deep motivation to learn and grow. Experience in Sales support, Reservations or Admin coordinator within the hospitality industry are added advantage. Proficiency in Mandarin Chinese is preferred.

You will assist the sales team to retrieve and collate reports, check room availabilities, and make changes to existing reservations. You will need to manage 2 key software systems, namely a sales CRM and an enterprise property management software, so experience and track record in data retrieval and software system utilisation is strongly preferred. You are also expected to respond to sales team request for information or changes at a high frequency and due to the time-sensitive nature of sales closure, we require somebody who is agile, responsive, and highly communicative on chat channels, with a strong bias for action.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To have a good grasp of the property management system (PMS) to check room availabilities and provide fast response to the China BD team when required.
2. To have a deep and robust understanding of our product.
3. Provide reliable and consistent support on data input and churn out for reporting purpose.
4. Provide weekly room occupancy data from PMS, Competitor Pricing checklist report and other sales admin reports required by the Assistant Manager, Sales & Reservations.
5. To be able to configure changes in the student booking in PMS correctly as and when required by the Booking team.

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3-5 years of experience and proven track record as a sales admin or admin support an advantage
3. Exceptional verbal, reading and written skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM & PMS best practices, experience with CRM leads management software (SalesForce or Fresh Sales) an advantage.
6. Experience in working with enterprise software systems an advantage
7. Strong Microsoft Excel Skills desirable
8. Have a detail-oriented mindset and an acumen for understanding
9. Excellent time management and organisational skills
10. Dependable and proactive in follow up
11. Team player and highly independent and able to work under stressful situations

Key Performance Indicators:

• Timely and proactive respond to request from China BD team on room availability
• Accurate data input and churn out for reports requested by Assistant Manager, Sales & Reservations
• Accurate and timely changes in reservation details and ensuring all amendments are done correctly
• Agile, timely and swift response to business request pertaining to lease closure, lease amendments, offer drafting, information required for offer.
• High visibility and timely reporting on weekly reports.
• Strong stakeholder engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge, demonstrate professionalism and competence in task assigned.

Job Description:

1. Manage software configuration, integration and implementation for a number of key software such as CRM system, marketing analytics platform and other software tools
2. Critical conduit to business/ground users to ensure that the product is fit for business use
3. Handle multiple priorities, stakeholders and coordinate the flow of information critical to project delivery
4. Document project specifications, scope and track milestones achievement
5. Build SOPs for workflows within the SaaS product to train and support the operations team in property
6. Deliver project outcomes under deadlines
7. Troubleshoot and resolve any issues that may arise during the onboarding of new software systems by liaising with software support team
8. Do deep-dives and research to understand different software products/features, user pain point, and how to leverage on these products to solve them
9. Work with external software development company to customise and implement web apps based on our use cases.
10. Build interesting internal customised products (this can be low/no-code or coded) end to end if there are no suitable third party solutions available.
11. Conduct client-side UAT for all software integration, development or enhancement scope delivery
12. Conduct training and support for ground staff upon implementation
13. Develop framework to ensure continuous feedback loop from ground users back to software product team to sharpen product’s business fit
14. Oversee user experience and ensure that users are using the software correctly and optimally in a way that maximises business output
15. Conceptualise and adopt a big picture analysis of integration between different software and workflows that are aligned with business needs and ground operation
16. Participate in software procurement exercises to provide input and advisory to procurement team based on feedback from user, experience, and digital needs
17. Provide clear reporting to management on progress of project, software implementation, and user feedback
18. Have a clear overall plan on data to be extracted from these software and recommend meaningful steps to leverage on these data for business decisions.

Job Requirements:

1. Minimum 1 year of experience in relevant field
2. Bachelor's Degree in Computer Science or relevant field

AEDAS is a leading global design practice dedicated to creative excellence and diversity in the built environment. We are a global platform for the most talented architects and designers, focused upon delivering locally-celebrated solutions for cities, communities and clients. Our global network of 11 offices forms a diverse staff base with skills across all sectors in architecture, interior design, building consultancy, master planning, landscape and urban design.

We are looking for a talented and experienced Hospitality Director to lead the business development and growth in projects and revenue of the Aedas Interiors studio as well as leading and mentoring the design team. As the Hospitality Director, you are responsible to bring work into the studio, marketing to win new work and maintain and develop client relationships. You will oversee the entire design process from conceptualization to execution, ensuring that all projects are completed on time, within budget, and to the highest standards of quality. You will lead, mentor and guide the design team to foster a culture of creativity and excellence and to grow and develop the team. You will be part of the senior management team in Aedas and is responsible for the growth and success of the company.

HOSPITALITY DIRECTOR, AEDAS INTERIORS

Responsibilities:

· Identify and pursue new business opportunities, including clients, markets, and partnerships

· Build and maintain strong relationships with existing and prospective clients, as well as with industry partners and stakeholders

· Lead the design team in the development and execution of all interior design projects

· Oversee project timelines, budgets, and quality control

· Work closely with Project Leads to understand client needs and requirements

· Oversee the Tender & RFP process, including proposal preparation, pricing strategy, and project team selection

· Provide leadership, mentorship, and guidance to the design team, fostering a culture of creativity and excellence

· Nurture & develop capabilities of the team

· Stay up-to-date with industry trends, emerging technologies, and new design practices to continuously improve the quality of our work

Requirements:

· Bachelor's or Master's degree in Interior Design or Architecture

· At least 15 years of experience in interior design, with a proven track record of successful project delivery in a multinational design firm (Hospitality)

· Proven track record in bringing in new projects/clients

· Excellent presentation, communication and interpersonal skills, with the ability to build and maintain relationships with clients and team members

· Strong leadership skills and the ability to manage a team effectively

· Proficient in AutoCAD, SketchUp, and other relevant design software and BIM

· A keen eye for design and a passion for creativity

Attributes:

· Excellent problem-solving skills and the ability to think creatively

· Strong presentation skills and the ability to communicate design concepts and market studio

· Highly skilled in managing and developing a team

· Detail-oriented with strong organizational and time management skills

· A dynamic personality and a willingness to take on new challenges

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Sales Admin Support as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Assistant Manager, Sales & Reservations and Regional Senior Manager, Business Development. You will be required to work closely with our Sales team in Singapore and BD team in China.

This role is designed for professionals with robust track record in sales admin support, excellent interpersonal and communication abilities, strong detail-oriented mindset and deep motivation to learn and grow. Experience in Sales support, Reservations or Admin coordinator within the hospitality industry are added advantage. Proficiency in Mandarin Chinese is preferred.

You will assist the sales team to retrieve and collate reports, check room availabilities, and make changes to existing reservations. You will need to manage 2 key software systems, namely a sales CRM and an enterprise property management software, so experience and track record in data retrieval and software system utilisation is strongly preferred. You are also expected to respond to sales team request for information or changes at a high frequency and due to the time-sensitive nature of sales closure, we require somebody who is agile, responsive, and highly communicative on chat channels, with a strong bias for action.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To have a good grasp of the property management system (PMS) to check room availabilities and provide fast response to the China BD team when required.
2. To have a deep and robust understanding of our product.
3. Provide reliable and consistent support on data input and churn out for reporting purpose.
4. Provide weekly room occupancy data from PMS, Competitor Pricing checklist report and other sales admin reports required by the Assistant Manager, Sales & Reservations.
5. To be able to configure changes in the student booking in PMS correctly as and when required by the Booking team.

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3-5 years of experience and proven track record as a sales admin or admin support an advantage
3. Exceptional verbal, reading and written skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM & PMS best practices, experience with CRM leads management software (SalesForce or Fresh Sales) an advantage.
6. Experience in working with enterprise software systems an advantage
7. Strong Microsoft Excel Skills desirable
8. Have a detail-oriented mindset and an acumen for understanding
9. Excellent time management and organisational skills
10. Dependable and proactive in follow up
11. Team player and highly independent and able to work under stressful situations

Key Performance Indicators:

• Timely and proactive respond to request from China BD team on room availability
• Accurate data input and churn out for reports requested by Assistant Manager, Sales & Reservations
• Accurate and timely changes in reservation details and ensuring all amendments are done correctly
• Agile, timely and swift response to business request pertaining to lease closure, lease amendments, offer drafting, information required for offer.
• High visibility and timely reporting on weekly reports.
• Strong stakeholder engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge, demonstrate professionalism and competence in task assigned.

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
6. Strong Microsoft Power Point and Excel Skills desirable
7. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
8. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
9. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
10. Experience with EDM software an advantage.
11. Excellent time management and organisational skills
12. Dependable and proactive in follow up
13. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
14. Robust execution and implementation abilities
15. Highly independent and able to work under stressful situations
16. Team player and able to drive outcome and handle difficult negotiations and exchanges

Job Description:

1. Manage software configuration, integration and implementation for a number of key software such as CRM system, marketing analytics platform and other software tools
2. Critical conduit to business/ground users to ensure that the product is fit for business use
3. Handle multiple priorities, stakeholders and coordinate the flow of information critical to project delivery
4. Document project specifications, scope and track milestones achievement
5. Build SOPs for workflows within the SaaS product to train and support the operations team in property
6. Deliver project outcomes under deadlines
7. Troubleshoot and resolve any issues that may arise during the onboarding of new software systems by liaising with software support team
8. Do deep-dives and research to understand different software products/features, user pain point, and how to leverage on these products to solve them
9. Work with external software development company to customise and implement web apps based on our use cases.
10. Build interesting internal customised products (this can be low/no-code or coded) end to end if there are no suitable third party solutions available.
11. Conduct client-side UAT for all software integration, development or enhancement scope delivery
12. Conduct training and support for ground staff upon implementation
13. Develop framework to ensure continuous feedback loop from ground users back to software product team to sharpen product’s business fit
14. Oversee user experience and ensure that users are using the software correctly and optimally in a way that maximises business output
15. Conceptualise and adopt a big picture analysis of integration between different software and workflows that are aligned with business needs and ground operation
16. Participate in software procurement exercises to provide input and advisory to procurement team based on feedback from user, experience, and digital needs
17. Provide clear reporting to management on progress of project, software implementation, and user feedback
18. Have a clear overall plan on data to be extracted from these software and recommend meaningful steps to leverage on these data for business decisions.

Job Requirements:

1. Minimum 1 year of experience in relevant field
2. Bachelor's Degree in Computer Science or relevant field

1. Overseeing - Events, Sales, Investment , Design..
2. Lead the Division to plan, design and develop ,drive business outcomes
3. Developing tourism sector as well as promoting and marketing business destination.

Responsibilities

• Experience outcomes through use of experiential, thematic and integrative strategies on events, investments, portfolio development and sales fronts.
• Design strategy and set goals for growth
• Champion experiential concept design and development to activate precincts (e.g. Beach, Nature & Parks, Adventure…)
• Evaluate and improve operations and Financial /Budget Oversight, optimize expenses
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
• Handle handling media and industry engagements

Requirements

• Bachelor in Tourism Management or in Business relevant fields
• Proven experience as a General Manager or similar executive role
• Experience in Business Development/Planning , fronting negotiations and lead concept development
• Experience in sales and marketing, with international exposure
• Excellent communication skills
• Outstanding organizational and leadership skills
• 
  
• 
  

Send your resume to [email protected]

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
6. Strong Microsoft Power Point and Excel Skills desirable
7. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
8. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
9. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
10. Experience with EDM software an advantage.
11. Excellent time management and organisational skills
12. Dependable and proactive in follow up
13. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
14. Robust execution and implementation abilities
15. Highly independent and able to work under stressful situations
16. Team player and able to drive outcome and handle difficult negotiations and exchanges

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Sales Admin Support as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Assistant Manager, Sales & Reservations and Regional Senior Manager, Business Development. You will be required to work closely with our Sales team in Singapore and BD team in China.

This role is designed for professionals with robust track record in sales admin support, excellent interpersonal and communication abilities, strong detail-oriented mindset and deep motivation to learn and grow. Experience in Sales support, Reservations or Admin coordinator within the hospitality industry are added advantage. Proficiency in Mandarin Chinese is preferred.

You will assist the sales team to retrieve and collate reports, check room availabilities, and make changes to existing reservations. You will need to manage 2 key software systems, namely a sales CRM and an enterprise property management software, so experience and track record in data retrieval and software system utilisation is strongly preferred. You are also expected to respond to sales team request for information or changes at a high frequency and due to the time-sensitive nature of sales closure, we require somebody who is agile, responsive, and highly communicative on chat channels, with a strong bias for action.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To have a good grasp of the property management system (PMS) to check room availabilities and provide fast response to the China BD team when required.
2. To have a deep and robust understanding of our product.
3. Provide reliable and consistent support on data input and churn out for reporting purpose.
4. Provide weekly room occupancy data from PMS, Competitor Pricing checklist report and other sales admin reports required by the Assistant Manager, Sales & Reservations.
5. To be able to configure changes in the student booking in PMS correctly as and when required by the Booking team.

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3-5 years of experience and proven track record as a sales admin or admin support an advantage
3. Exceptional verbal, reading and written skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM & PMS best practices, experience with CRM leads management software (SalesForce or Fresh Sales) an advantage.
6. Experience in working with enterprise software systems an advantage
7. Strong Microsoft Excel Skills desirable
8. Have a detail-oriented mindset and an acumen for understanding
9. Excellent time management and organisational skills
10. Dependable and proactive in follow up
11. Team player and highly independent and able to work under stressful situations

Key Performance Indicators:

• Timely and proactive respond to request from China BD team on room availability
• Accurate data input and churn out for reports requested by Assistant Manager, Sales & Reservations
• Accurate and timely changes in reservation details and ensuring all amendments are done correctly
• Agile, timely and swift response to business request pertaining to lease closure, lease amendments, offer drafting, information required for offer.
• High visibility and timely reporting on weekly reports.
• Strong stakeholder engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge, demonstrate professionalism and competence in task assigned.

Job Description:

1. Manage software configuration, integration and implementation for a number of key software such as CRM system, marketing analytics platform and other software tools
2. Critical conduit to business/ground users to ensure that the product is fit for business use
3. Handle multiple priorities, stakeholders and coordinate the flow of information critical to project delivery
4. Document project specifications, scope and track milestones achievement
5. Build SOPs for workflows within the SaaS product to train and support the operations team in property
6. Deliver project outcomes under deadlines
7. Troubleshoot and resolve any issues that may arise during the onboarding of new software systems by liaising with software support team
8. Do deep-dives and research to understand different software products/features, user pain point, and how to leverage on these products to solve them
9. Work with external software development company to customise and implement web apps based on our use cases.
10. Build interesting internal customised products (this can be low/no-code or coded) end to end if there are no suitable third party solutions available.
11. Conduct client-side UAT for all software integration, development or enhancement scope delivery
12. Conduct training and support for ground staff upon implementation
13. Develop framework to ensure continuous feedback loop from ground users back to software product team to sharpen product’s business fit
14. Oversee user experience and ensure that users are using the software correctly and optimally in a way that maximises business output
15. Conceptualise and adopt a big picture analysis of integration between different software and workflows that are aligned with business needs and ground operation
16. Participate in software procurement exercises to provide input and advisory to procurement team based on feedback from user, experience, and digital needs
17. Provide clear reporting to management on progress of project, software implementation, and user feedback
18. Have a clear overall plan on data to be extracted from these software and recommend meaningful steps to leverage on these data for business decisions.

Job Requirements:

1. Minimum 1 year of experience in relevant field
2. Bachelor's Degree in Computer Science or relevant field

AEDAS is a leading global design practice dedicated to creative excellence and diversity in the built environment. We are a global platform for the most talented architects and designers, focused upon delivering locally-celebrated solutions for cities, communities and clients. Our global network of 11 offices forms a diverse staff base with skills across all sectors in architecture, interior design, building consultancy, master planning, landscape and urban design.

We are looking for a talented and experienced Hospitality Director to lead the business development and growth in projects and revenue of the Aedas Interiors studio as well as leading and mentoring the design team. As the Hospitality Director, you are responsible to bring work into the studio, marketing to win new work and maintain and develop client relationships. You will oversee the entire design process from conceptualization to execution, ensuring that all projects are completed on time, within budget, and to the highest standards of quality. You will lead, mentor and guide the design team to foster a culture of creativity and excellence and to grow and develop the team. You will be part of the senior management team in Aedas and is responsible for the growth and success of the company.

HOSPITALITY DIRECTOR, AEDAS INTERIORS

Responsibilities:

· Identify and pursue new business opportunities, including clients, markets, and partnerships

· Build and maintain strong relationships with existing and prospective clients, as well as with industry partners and stakeholders

· Lead the design team in the development and execution of all interior design projects

· Oversee project timelines, budgets, and quality control

· Work closely with Project Leads to understand client needs and requirements

· Oversee the Tender & RFP process, including proposal preparation, pricing strategy, and project team selection

· Provide leadership, mentorship, and guidance to the design team, fostering a culture of creativity and excellence

· Nurture & develop capabilities of the team

· Stay up-to-date with industry trends, emerging technologies, and new design practices to continuously improve the quality of our work

Requirements:

· Bachelor's or Master's degree in Interior Design or Architecture

· At least 15 years of experience in interior design, with a proven track record of successful project delivery in a multinational design firm (Hospitality)

· Proven track record in bringing in new projects/clients

· Excellent presentation, communication and interpersonal skills, with the ability to build and maintain relationships with clients and team members

· Strong leadership skills and the ability to manage a team effectively

· Proficient in AutoCAD, SketchUp, and other relevant design software and BIM

· A keen eye for design and a passion for creativity

Attributes:

· Excellent problem-solving skills and the ability to think creatively

· Strong presentation skills and the ability to communicate design concepts and market studio

· Highly skilled in managing and developing a team

· Detail-oriented with strong organizational and time management skills

· A dynamic personality and a willingness to take on new challenges

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Sales Admin Support as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Assistant Manager, Sales & Reservations and Regional Senior Manager, Business Development. You will be required to work closely with our Sales team in Singapore and BD team in China.

This role is designed for professionals with robust track record in sales admin support, excellent interpersonal and communication abilities, strong detail-oriented mindset and deep motivation to learn and grow. Experience in Sales support, Reservations or Admin coordinator within the hospitality industry are added advantage. Proficiency in Mandarin Chinese is preferred.

You will assist the sales team to retrieve and collate reports, check room availabilities, and make changes to existing reservations. You will need to manage 2 key software systems, namely a sales CRM and an enterprise property management software, so experience and track record in data retrieval and software system utilisation is strongly preferred. You are also expected to respond to sales team request for information or changes at a high frequency and due to the time-sensitive nature of sales closure, we require somebody who is agile, responsive, and highly communicative on chat channels, with a strong bias for action.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To have a good grasp of the property management system (PMS) to check room availabilities and provide fast response to the China BD team when required.
2. To have a deep and robust understanding of our product.
3. Provide reliable and consistent support on data input and churn out for reporting purpose.
4. Provide weekly room occupancy data from PMS, Competitor Pricing checklist report and other sales admin reports required by the Assistant Manager, Sales & Reservations.
5. To be able to configure changes in the student booking in PMS correctly as and when required by the Booking team.

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3-5 years of experience and proven track record as a sales admin or admin support an advantage
3. Exceptional verbal, reading and written skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM & PMS best practices, experience with CRM leads management software (SalesForce or Fresh Sales) an advantage.
6. Experience in working with enterprise software systems an advantage
7. Strong Microsoft Excel Skills desirable
8. Have a detail-oriented mindset and an acumen for understanding
9. Excellent time management and organisational skills
10. Dependable and proactive in follow up
11. Team player and highly independent and able to work under stressful situations

Key Performance Indicators:

• Timely and proactive respond to request from China BD team on room availability
• Accurate data input and churn out for reports requested by Assistant Manager, Sales & Reservations
• Accurate and timely changes in reservation details and ensuring all amendments are done correctly
• Agile, timely and swift response to business request pertaining to lease closure, lease amendments, offer drafting, information required for offer.
• High visibility and timely reporting on weekly reports.
• Strong stakeholder engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge, demonstrate professionalism and competence in task assigned.

# 3 to 5 years Experience from Food Services & Facility Management

# Clusters management & statistical reporting support

# Operation/Admin experience on Catering and F&B

Responsibilities

• Operational, administrative, and analytical support
• Clusters management & statistical reporting support, including data management, governance controls and metrics reporting ensuring integrity of systems and managing any subsequent administration and minimizing risk
• Organize and schedule meetings and appointments, provide real-time scheduling support by booking appointments and preventing conflicts
• Consolidate and update ad hoc / scheduled reports, metric, organization chart and system / intranet update etc.
• PO creation, including tracking and follow up on invoices submission
• Book travel arrangements, submit and reconcile expense reports
  
  Job Requirements
• Degree
• Food Service Operations, administration or assistant experience in related or similar areas (i.e. executive, hospitality and food & beverage services)
• 
  

Send your resume to [email protected]

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Sales Admin Support as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Assistant Manager, Sales & Reservations and Regional Senior Manager, Business Development. You will be required to work closely with our Sales team in Singapore and BD team in China.

This role is designed for professionals with robust track record in sales admin support, excellent interpersonal and communication abilities, strong detail-oriented mindset and deep motivation to learn and grow. Experience in Sales support, Reservations or Admin coordinator within the hospitality industry are added advantage. Proficiency in Mandarin Chinese is preferred.

You will assist the sales team to retrieve and collate reports, check room availabilities, and make changes to existing reservations. You will need to manage 2 key software systems, namely a sales CRM and an enterprise property management software, so experience and track record in data retrieval and software system utilisation is strongly preferred. You are also expected to respond to sales team request for information or changes at a high frequency and due to the time-sensitive nature of sales closure, we require somebody who is agile, responsive, and highly communicative on chat channels, with a strong bias for action.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To have a good grasp of the property management system (PMS) to check room availabilities and provide fast response to the China BD team when required.
2. To have a deep and robust understanding of our product.
3. Provide reliable and consistent support on data input and churn out for reporting purpose.
4. Provide weekly room occupancy data from PMS, Competitor Pricing checklist report and other sales admin reports required by the Assistant Manager, Sales & Reservations.
5. To be able to configure changes in the student booking in PMS correctly as and when required by the Booking team.

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3-5 years of experience and proven track record as a sales admin or admin support an advantage
3. Exceptional verbal, reading and written skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM & PMS best practices, experience with CRM leads management software (SalesForce or Fresh Sales) an advantage.
6. Experience in working with enterprise software systems an advantage
7. Strong Microsoft Excel Skills desirable
8. Have a detail-oriented mindset and an acumen for understanding
9. Excellent time management and organisational skills
10. Dependable and proactive in follow up
11. Team player and highly independent and able to work under stressful situations

Key Performance Indicators:

• Timely and proactive respond to request from China BD team on room availability
• Accurate data input and churn out for reports requested by Assistant Manager, Sales & Reservations
• Accurate and timely changes in reservation details and ensuring all amendments are done correctly
• Agile, timely and swift response to business request pertaining to lease closure, lease amendments, offer drafting, information required for offer.
• High visibility and timely reporting on weekly reports.
• Strong stakeholder engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge, demonstrate professionalism and competence in task assigned.