Job Description:

Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences.

• Handle reservations received via all channels timely and accurately according to SOPs
• Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience
• Maintain up-to-date information of all promotions and hotels information
• Maximize opportunities through upselling techniques
• Ensure proper filing and recording of all correspondences
• Compliance with department’s related policies and procedures
• Supports management as and when required

Job Requirements:

• Minimum Diploma in any field
• Knowledge in Property Management System will be an advantage
• Proficient in MS Office, email system, reservations system will be an advantage
• Display high level of customer service
• Possess strong communication and administration skills
• Able to adapt in a fast-paced environment.
• Able to work independently as well as a team
• Able to work shifts, including weekends and public holidays (off-in-lieu if work on Public Holidays)

Main Duties and Responsibilities

We are seeking a dynamic and results-oriented individual to join us as our Assistant Director of Sales. As part of the pre-opening team for the Mandai Rainforest Resorts by Banyan Tree, the incumbent will play a pivotal role in developing a holistic sales strategy to maximize revenue and occupancy for the Resort.

Key Responsibilities

• The incumbent will assist the Director of Sales and Marketing to develop sales strategies to attain the Resort’s revenue and market share targets. Familiarity with the market is essential, as the incumbent will be required to identify new growth opportunities.
• To ensure that the strategic objectives of the Resort are met, the Assistant Director of Sales will be required to undertake regular and comprehensive analyses of the Resort’s sales performance and identify appropriate interventions whenever needed.
• The Assistant Director of Sales will be responsible for building and maintaining strong relationships with clients, travel agents and other stakeholders. In performing this role, the incumbent with host site inspections to promote the Resort’s facilities and services.
• A key remit of the incumbent would also be to increase the Resort’s brand presence and visibility. The incumbent will partner our Marketing colleagues to organize campaigns and create relevant promotional materials.

Job Requirements

• Degree or Diploma in Business Administration or a related field.
• Solid track record of 7 to 10 years’ experience in a similar capacity, preferably in the hospitality industry. Pre-opening experience would be useful.
• Strong interpersonal, communication and organizational skills.
• Able to handle matters independently, and able to exercise self-motivation to complete projects.