*key responsibilities include, but are not limited to ( reporting directly to restaurant Executive Chef) .

*Oversees the production of desserts, pastries, sweets, breads, ice creams, toppings and fillings for the entire DHM group of restaurants and also for outside catering.

*He is the expert in creation, execution, presentation of pastries and desserts including monthly/festive menus development.

*Maintaining the inventory and cost control by planning menus with quality ingredients within the budgetary restrictions.

*Overseeing the entire DHM group of pastry kitchen members such as providing coaching and training.

*Decorating the pastries and desserts and making them attractive.

*Preparing pastries and desserts for monthly/festive seasons including client demonstration.

*Ensuring proper discipline in the entire pastry section under the DHM group including outside catering.

* Maintain a lean and orderly cooking station, expert on health and safety standards of hygiene and cleanliness. At all times to bear in mind for “Risk Management Plan and abide by the Food Safety Management System.

*Ability to manage time effectively, expert communication skills and high stamina level.

REQUIREMENTS:

*Responsible and take ownership.

*Proven experience as Pastry Chef, baker or relevant role.

*Great attention to detail and creativity.

*Organizing and leadership skills.

* In depth knowledge of sanitation principles, food preparation and baking techniques and nutrition.

Send your resume to :[email protected] (only short-listed local/PR candidates will be notified, may contact 97333729 for a career chat)

Responsibilities include, but are not limited to:

*Assist in daily restaurant operations and bar.

*Prepare drinks for customers following the beverage recipes set by the management.

*Maintenance the cleanliness of the bar area at all times.

*Have a good knowledge and understanding of all beverage items in the menu and their recipes. To update oneself with menu changes, both food and beverage items and pricing.

*Welcoming customers, reading and listening to people to determine beverages. Be observant, detail-oriented, and courteous while ensuring customers have a great time.

*Planning drink menus and informing customers about new beverages and specials by upselling. Responsible for developing new cocktail recipes.

*Checking identification to ensure customers are the legal age to purchase alcohol.

*Prepare and ensure all bar mise en place is sufficient for daily operations.

*Follow procedures for opening/closing of daily operations.

*Follow all policies set by the restaurant manager in the areas of: food safety, quality standard, workplace safety, security and hygiene.

*Assist in monthly inventory.

*Perform all other ad hoc duties as assigned by manager and management for the profitability of the restaurant.

Please contact 97333729 for a career pathway chat or send cv to : [email protected]

Your Responsibilities include, but are not limited to:

● Reporting directly to the Director of Catering and Events, you will take the lead in overseeing the Marketing Department.

● Execute all digital marketing campaigns according to the DHM Marketing roadmap, including SEO/SEM, social media, and display advertising campaigns.

● In charge of planning and executing end-to-end marketing for DHM brands (all restaurants and Outside Catering).

● You will work on the company’s further improvement and development while working closely with our CEO and Director of Catering and Events.

● Produce marketing forecasting, budget management and P&L statement analysis

● Implementation of marketing strategies and programs across various channels: sponsorships, joint collaborations with external partnerships to execute promotions or campaigns etc

● Assist in media and PR activation (Food tasting).

● Develop press materials, including but not limited to, drafting press releases and fact sheets.

● Manage media relations, identifying editorial opportunities and building relationships with key media to secure press coverage.

● Oversee photo shoots and liaising with third party suppliers and vendors for production of collaterals.

● Identify weaknesses in existing marketing campaigns and develop pragmatic solutions within budgetary constraints.

● Identify trends and insights and work towards the consumer trends shaping the future of today.

● Maintain our social media presence based on the editorial

● Keep abreast of primary competitor’s marketing activities, including advertising strategies, brand positioning, key sponsorship deals and events.

● You will manage and control all marketing functions of the group. Your role will involve high level management across several locations, strategy development and implementation, and supervision over marketing collateral.

● Ad-hoc assisting in database/email campaigns management is a must.

Requirements:

**At least 3 years of working experience in related fields is required for this position.

*Diploma holder or an equivalent education and experience in hospitality or hotel sales and marketing setting.

*Excellent command of English with strong writing flair.

*Excellent knowledge of the F&B industry in the Singapore market.

*Develop, implement, monitor, and review global marketing strategy to improve brand positioning and annual plans to meet organizational objectives.

*Strong knowledge in traditional, digital, social media/relationship marketing tools.

*Creative, resourceful, meticulous, and able to work independently and multitask.

*Able to priorities work within tight deadlines

*Graphic design skills strongly preferred (use of Adobe Illustrator preferred.

Do you think you fit the bill?
Send in your resume to: [email protected] (only short-listed candidates will be notified)

Reporting to the RM (restaurant manager) and or his assigned personnel, workign towards the restaruant's annual operating budget. Responsibilities include, but are not limited to:

*Coordinate daily front of the house operations including bar related job scopes; in charge for making beverages, daily chores; setting of table cutleries, folding of napkins, washing, cleaning etc

*Telephone Etiquette: as in accordance with manager's SOP.

*Always ensure and maintain consistency of product quality presentation as set by company and manager.

*To achieve sales targets by upselling beverages /food items and maintaining customer satisfaction.

*Ensures compliance with regulatory compliance for hygiene; health, food safety , risk management and working in a safe environment for all employees and during deliveries.

*Assisting RM working towards the same goal for accountability in planning strategies to ensure that the company business plan is delivered.

*Manage inventory which includes ordering, receiving and stock taking (FSMS-monitoring forms are duly filled daily).

*Ensures proper food handling, sanitation and infection control procedures at all times.

*Always deliver the company brand promise and provide exceptional customer service at all times.

*Must have good knowledge of the restaurant/bar menu and their recipes.

*Performs additional responsibilities, although not detailed, as requested by the restaurant manager/and or his assigned personnel at all times.

Requirements:

*Committed to delivering high levels of customer service and providing go-the extra-mile service.

*Ability to work under pressure in a fast-face environment

Contact: 97333729 for a career pathway chat

Send CV: [email protected]

NorthLight School aims to be a choice school to prepare youth for life and living. Regardless of their starting points in life, we believe that they can SHINE. We invite mission-minded individuals with the requisite skill sets and experiences to join our team to help these students on their education and life journey to achieve success.

TEACHER - HOSPITALITY SERVICES

Main duties and responsibilities:

• Mentor students to develop their capabilities in hospitality services.
• Inspire students to have confidence and advise them on their career path.
• Design effective instructional materials to enhance students' learning.
• Create conducive and industry-oriented learning environment to develop students' thinking and maximize their learning abilities.

Requirements:

Basic

• Diploma/Degree holder in Hotel, Food & Beverage Operations, Culinary or equivalent.
• At least 3 years of work experience in hotel or F&B industry.
• Knowledge and skills in F&B operations, housekeeping, and customer service.
• Knowledge and skills in food preparation and kitchen practice for the position of Teacher (Chef).
• Team player with excellent interpersonal and communication skills.

Advantageous

• WSQ ACTA and/or DACE qualifications.
• Knowledge and skills in making pastry and baking.
• At least 2 years of teaching experience.

We offer:

• 5-day work week
• Learning and development opportunities
• School holidays scheme

Job Summary:

• Salary range: Up to $7000
• Healthcare sector
• 5 days work
• Central Region

Job Responsibilities:

• Procurement of services as well as management of services and projects from inception, execution and to completion.
• Coordinate requirements with internal and external stakeholders.
• Review requirements and work specifications.
• Carry out budget estimation and seek budget.
• Perform procurement of goods and services required.
• Implement works in accordance to budget and schedule.
• Ensure works comply with regulatory and project requirements.
• Oversee works till successful completion.
• Perform any other duties as assigned

Requirements:

• Degree in Building Services, Quantity Surveying, Engineering, Science or equivalent.
• Minimum 5 years of relevant working experience.
• Proficient with Microsoft Office applications e.g. MS Words, Excel & Powerpoint, M365, Autodesk Viewer and data visualisation tools e.g. Tableau
• Project management experience in contract management, process claims for contractor, etc.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Shawn Long Jie Shyan

Registration Number: R22109109

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

Our Client is a SGX Listed company in Hospitality industry. Due to business needs, they are now recruiting a Corporate Development Analyst to be part of their Corporate Development team for ongoing transformation projects. They are located in the West Area - easily accessible.

Roles and Responsibilities of Corporate Development Analyst:

• Create financial models, conduct feasibility assessments, perform valuation analyses, and scenario planning to support decision-making processes.
• Support transactional activities including due diligence, negotiations, and deal structuring.
• Aid in the preparation of recommendations, studies, and presentations for senior management.
• Oversee strategic initiatives from project inception to completion.
• Foster relationships with internal stakeholders and external partners such as financial, tax, real estate, and legal advisors.
• Assist in various ad-hoc tasks related to the coordination of Corporate Development functions.

Requirements:

• Degree in Business, Finance, Real Estate, or a related field
• Minimum of 2 years' relevant experience in similar industry
• Experience in hospitality/real estate industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

We are recruiting for a leading real estate name listed on the mainboard of Stock Exchange of Singapore. They are a well-established hospitality business which owns and/or operates serviced apartments and hotels in over 60 cities and 18 countries across Asia, Australia, Europe, the Middle East and Africa.

Reporting to the VP, Asset Management, you will primarily be involved in asset planning, annual budget and business plan reviews, Asset Enhancement Initiatives (AEIs) and valuations.

Job Description

• Working with individual property teams and respective Team leads to develop strategies for each asset assigned to optimize profitability and cash flows.
• Carry out monthly owner’s meetings with the property teams in assigned assets.
• Identifying key opportunities for each asset and preparing an action plan for implementation with the property team.
• Reviewing monthly management reports and financial statements.
• Identifying potential AEIs and working on ROI analyses, designer and consultants selection, submission for relevant internal approvals to management of the works to be completed on-time and within budget.
• Reviewing and analyse Annual Operating & CapEx Budgets and submission for relevant approvals.
• Carry out annual valuation exercise for portfolio, including but not limiting to conducting RFP and managing the valuation process.
• Preparing monthly and quarterly reports for the assigned properties covering asset performance, market outlook, major drivers of past and future performance as well as major CapEx.
• Liaise with auditors and other external professional advisors on matters pertaining to the assets.
• Preparing papers to obtain approvals for all major AEIs, Annual Operating & CapEx Budgets and major decisions affecting assigned assets.
• Assist or lead in any other projects as required from time to time

Key Qualification

• A good degree in Real Estate, Hospitality or Finance, additional qualifications like an MBA or CFA will be favorably considered.
• 6 years of experience in an Asset Management / Hospitality role.
• Excellent written and oral communications.
• Structured, methodical and with experience delivering concise, professional and relevant papers.
• Experience conducting feasibility studies and ROCE analyses.

All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purposes only.

Please apply with your CV in word document format. We regret to inform that only shortlisted candidates will be notified. For other positions related to real estate, please go to https://careers.tri-cap.com.sg/.

EA Licence: 17C8777

​EA Personnel: R1109270

Cenzo is one of many exciting restaurants under CA Concepts: Cenzo, Kulto, Chicco, and Barrio by Kulto. Interested applicants will be placed at one of the four locations. We are looking for passionate, loyal people who have F&B experience and are also able to work under pressure within a team of international professionals. Join our team and we’ll be able to strive towards success together!

Job Description

• Take and schedule reservations.
• Greet and coordinate the seating of guests.
• Recognise the regular guests and highlight to the Restaurant Manager about the particular guest’s preferences.
• Ensure guests’ requests are not delayed during the operations of in the Restaurant.
• Record and report all guests’ complaints to the Restaurant Manger immediately.
• Ensure team briefings are carried out before each service period.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Ensure that the Waiters and Waitresses in their sections are able to describe the dishes for the evening and any extra dishes (specials) properly and are well groomed, properly attired and efficient.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participate in monthly physical stock take of the Restaurant, including but not limited to glassware, plate and crockery.
• Assisting the Restaurant Manager in Implementing and developing of training programs.
• Perform miscellaneous job-related duties as assigned.

Job Requirement

• Ability to communicate in English
• Able to work in a team environment
• Highly responsible and reliable
• Able to work well under pressure in a fast-paced environment

Benefit:

• 5 day work week

Cenzo is one of four exciting restaurants under CA Concepts: Cenzo, Kulto, Kilo Kitchen, and Barrio by Kulto. Interested applicants will be placed at one of the four locations. We are looking for passionate, loyal people who have F&B experience and are also able to work under pressure within a team of international professionals. Join our team and we’ll be able to strive towards success together!

Job Description

• Take and schedule reservations.
• Greet and coordinate the seating of guests.
• Recognise the regular guests and highlight to the Restaurant Manager about the particular guest’s preferences.
• Ensure guests’ requests are not delayed during the operations of in the Restaurant.
• Record and report all guests’ complaints to the Restaurant Manger immediately.
• Ensure team briefings are carried out before each service period.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Ensure that the Waiters and Waitresses in their sections are able to describe the dishes for the evening and any extra dishes (specials) properly and are well groomed, properly attired and efficient.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participate in monthly physical stock take of the Restaurant, including but not limited to glassware, plate and crockery.
• Assisting the Restaurant Manager in Implementing and developing of training programs.
• Perform miscellaneous job-related duties as assigned.

Job Requirement

• Ability to communicate in English
• Able to work in a team environment
• Highly responsible and reliable
• Able to work well under pressure in a fast-paced environment

Cenzo is one of many exciting restaurants under CA Concepts: Cenzo, Kulto, and Barrio by Kulto! Interested applicants will be placed at one of the four locations. We are looking for passionate, loyal people who have F&B experience and are also able to work under pressure within a team of international professionals. Join our team and we’ll be able to strive towards success together!

Some duties include but are not limited to:

• Assisting the Restaurant Manager in implementing and developing of training programs.
• Take and schedule reservations, greet and coordinate the seating of guests.
• Recognise the regular guests and highlight to the Restaurant Manager about the particular guest’s preferences.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participate in monthly physical stock take of the Restaurant, including but not limited to glassware, plate and crockery.

Benefit:

• 5 Day Work Week

Job ID: 18871

• Location: Tanjong Pagar
• Working hours: 8.45am - 5.45pm
• Salary: up to $3,300 (Depending on experiences)

Job Description

• Handle contracting filling & disseminate to respective departments
• Source suppliers and negotiate for the best rate for logistics and meal selection
• Prepare and arrange contract signing with suppliers for collaboration
• Plan & share relevant information on logistics and meal selection with respective departments
• Prepare marketing materials for meal selection
• Site inspection
• Handle the invoices from suppliers
• Prepare sales reports
• Handle complaints or feedback
• Any other ad-hoc tasks that may be assigned by the Company from time to time
• Report risk management issues and internal controls deficiencies identified and provide recommendations to improve the Company's operations
• Handle risk related ad-hoc projects with other team members or departments when necessary
• Coordinate the Business Continuity Plan and keep it up-to-date
• Actively participate to update the Risk Assessment of AP Region
• Ensure that the crisis management documentation is updated on a regular

Job Requirement

• Diploma in Tourism or Hospitality studies or relevant Field
• Minimum 3 years of relevant work experience in Tourism or Hospitality industry
• Proficient in Microsoft office
• Ability to work under tight schedules with positive working attitude
• Independent, meticulous, team player, excellent interpersonal skill, positive work attitude

Interested applicants, kindly send your updated resume to Joanne (R21101135) [email protected] with the email subject header "Job Application for 18871, Senior Operations Executive ".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

Responsibilities:

• Handle contracting filling & disseminate to respective departments
• Source suppliers and negotiate for the best rate for logistics and meal selection
• Prepare and arrange contract signing with suppliers for collaboration
• Plan & share relevant information on logistics and meal selection with respective departments
• Prepare marketing materials for meal selection
• Handle the invoices from suppliers and site inspection
• Prepare sales reports and handle complaints or feedback

Requirements:

• Min 3 years of relevant work experience in Tourism or Hospitality industry
• Diploma in Tourism or Hospitality
• Proficient in Microsoft office
• Ability to work under tight schedules

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Tan Gabriel

EA Personnel Reg. No.: R22104076

EA Licence No.: 07C5771

Responsibilities:

• Provide operational support towards sales team including air tickets reservations, liaising and coordinating with land operators/ hoteliers/ restaurants/ event hall for quotations, label itinerary planning and arrangement, airport transfer arrangement, coach arrangement, luggage tag preparation, preparations of pre-departure kit (tour booklet, tour briefing)
• Handle visa enquiry and insurance purchase through email and phone communication for corporate clients
• Handling dispute and complaints internally & externally
• Achieve sales growth and hit sales target – Team and Individual
• Support business travel team for its operation and other team
• Issue EO and Invoices for all types of operation supports rendered (including as assigned by manager)

Requirements:

• Minimum 2 years of relevant work experience in Tourism or Hospitality industry
• Proficient in Microsoft office
• Experience in group booking
• GDS (Sabre, Amadeus) experience would be an added advantage.

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Tan Gabriel

EA Personnel Reg. No.: R22104076

EA Licence No.: 07C5771

JOB PURPOSE: The F&B Captain is responsible for ensuring all guests receive great experiences through the delivery of outstanding service, adhering to all established standards & procedures.

ACCOUNTABILITIES:

Responsibilities include upholding a positive culture with genuine service, a vibrant personality, personal finesse, professionalism and proactiveness towards achieving departmental goals.

1. Day-to-day operations for the F&B department including the restaurant, In-Room Dining & Mini-bar as appointed, ensuring highest quality standards.

2. Ensure adherence to daily floorplans & stations, completion of assigned tasks to the highest standards and in a timely manner. Understand all stations & tasks sufficiently to perform any duty assigned, consistently demonstrating high levels of guest service. Inspect the cleanliness & appearance of all presentations such as centerpieces, china, glass, & silver prior to use.

3. Ensure stations are ready for service and run smoothly, proper sequence of service with menu highlights, providing guest appropriate recommendations, accurate order taking while noting & relaying any special requests, dietary requirements or allergies to the relevant members.

4. Present food & beverages of high standards with adequate description & flair, checking for guest satisfaction with proactive engagement at opportune times.

5. Communicate service needs to team members including but not limited to Management, Chefs, Bar & Stewards and ensure prompt follow up on all guest needs including having all food, beverages and checks presented in an accurate & timely manner. Report any challenges and guest comments & any relevant information to the manager on duty in a timely manner.

6. All settings, side stations, equipment must be maintained immaculately, and duties performed in a presentable manner, towards an excellent guest experience, at all times. Cleanliness of work areas to be maintained throughout the day, with deep cleaning conducted as necessary.

7. Be proficient in all necessary knowledge including product & service. Suggestive selling to be practised sensibly towards a great guest experience.

8. Conduct accurate stock counts & requisition, maintain organisation of all storage areas.

9. Train, guide and monitor junior team members or part timers as necessary accordingly.

10. Follow all company, safety & hygiene policies and procedures; report all accidents, injuries and incidents to management. Practice responsible service of alcohol.

11. Any other duties as assigned.

KNOWLEDGE / QUALIFICATIONS:

1. Minimum tertiary education with minimum 1 year experience in F&B service or 2 year degree from an accredited university in hospitality related major.

SKILLS:

1. Ability to interact clearly with guests, team members and third parties in written & conversational English, reflecting highly on the venue, brand & company.

2. Passion for hospitality, attentive, adaptive, strong team player with an eye for detail.

Responsibilities:

1. To Oversee daily operation and activity for Department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements:

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

Responsibilities:

1. To Oversee daily operation and activity for Department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements:

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

Job Description:

• Daily preparation and production of breads and pastries by following standards SOPs.
• Checking and packing of bread items for delivery.
• Maintain cleanliness of workstation at all times.
• Responsible for the consistency and presentation of the products.
• Ensure that all food items are prepared in accordance with SFA/NEA guidelines.
• Assist in maintaining accurate inventory levels of ingredients and supplies.
• Notify the Head Baker of any low stock or replenishment needs.
• Follow established recipes and procedures for consistent product quality.
• Collaborate with the Head Baker on new recipe development and improvements.
• Any other ad-hoc duties assigned by team leader.

Requirement:

• Formal culinary or baking education is a plus.
• 5-8 Years of Proven experience in a bakery or culinary setting.
• Knowledge of food safety and sanitation regulations.
• Strong attention to detail and precision in baking techniques.
• Ability to work in a fast-paced environment and meet production deadlines.
• Excellent communication and teamwork skills.
• Flexibility to work early mornings, evenings, weekends, and holidays.

Work Shift Timing:

• 11:00pm - 8:00am
• 7:00am - 4:00pm

Responsibilities:

1. To Oversee daily operation and activity for Dishwashing/cleaning department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements:

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

Responsibilities:

1. Supervise and coordinate assigned shift; conduct daily pre-operation meeting with staffs on duties

2. Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machinery

3. Ensure all daily and periodic cleaning works are carried out as per schedule

4. Attend to complaints and ensure customers' satisfaction

5. Check on staff punctuality and discipline

6. Any other duties assigned by Superiors and Clients

Requirements:

1. Able to work midnight shift

2. Able to work OT including weekends and public holidays.

3. Able to work in islandwide locations, and able to go to multiple locations daily.

4. Excellent customer service skills and able to interact well with clients

5. At least 1 year’s experience in similar role in cleaning sector

Company: Hospitality/ Tourism & Leisure Company

Location: Central (Near MRT Somerset Station)
Working from home

Position: Holiday Counsellor (Job ID: 18889)

Job Description:

As a holiday advisor/travel consultant, your primary responsibility will be to handle incoming calls from Japanese membership base and fulfilling their holiday requirements through the promotion and selling companies leisure products. As well as servicing for English speaking members. (Australia and New Zealand.)

Responsibilities will include:

• Identifying the “holiday experience” required by our members and aligning availability to that experience, offering similar alternatives where necessary.
• Promoting all company products and services to maximize sales opportunities.
• Processing bookings.

Job Requirements:

• Japanese and English language skills in order to liaise with Japanese and English speaking clients and counterparts in Japan.
• Proficiency in any additional Asian language is desirable for effective communication and collaboration with clients who speak that language
• Good communication skills to work with clients.
• An excellent telephone manner as communication with client will be done on phone.
• First class influencing skills.
• The ability to use multi-application software and reservations systems.
• Sales and/or call center experience; travel industry sector experience is desirable.

Interested applicants please send your resume to kuramoto at pasona.com.sg with email subject header "Job Application for Holiday Counsellor (Japanese Speaking, Customer support, Tourism & Leisure) -KN (Job ID: 18889)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.
http://www.pasona.com.sg/privacy.html

Kuramoto Natsumi
EA Registration No: R23118271
Pasona Singapore Pte. Ltd.
1 FINLAYSON GREEN #09-02 SINGAPORE 049246
Direct: +65 6239-4208 | General: +65 6732-6933
Email: kuramoto at pasona.com.sg
URL: www.pasona.com.sg
EA License No:90C4069

Job Description & Requirements

Responsibilities:

1. To Oversee daily operation and activity for Hotel department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements:

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Job scope:

• Assist operations manager in roster scheduling, staff deployment
• Involve in site/outlet operations and coordination work
• Liaise with vendors & assist in procurement / replenishment of stocks
• Responsible for site manpower planning including hiring of temp staff
• In charge of checking / tally temp / perm staff timesheets versus roster including overtime work

Requirement:

• 2-3 years in Operations work including procurement, coordination, deployment of staff etc in Hospitality, Tourism, Event or Retail sectors
• Willing to work retail hours when necessary
• Willing to travel to project sites islandwide when required (Transport claimable)
• Good attitude, self starter, team player

Industry: Australian MNC dealing with photography, print scans for Tourism / Hospitality / Events

Work location (Office): Tai Seng

Outlets: Jewel Canopy Park, Gardens by the bay, Sg Flyer, Science Centre & other ad hoc projects

Work arrangement: Hybrid / wfh & onsite

Work hours: 9am to 6pm / Mon to Fri (may have to work retail hours at times)

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Our Client is a SGX Listed company in Hospitality industry. Due to business needs, they are now recruiting a Corporate Development Analyst to be part of their Corporate Development team for ongoing transformation projects. They are located in the West Area - easily accessible.

Roles and Responsibilities of Corporate Development Analyst:

• Create financial models, conduct feasibility assessments, perform valuation analyses, and scenario planning to support decision-making processes.
• Support transactional activities including due diligence, negotiations, and deal structuring.
• Aid in the preparation of recommendations, studies, and presentations for senior management.
• Oversee strategic initiatives from project inception to completion.
• Foster relationships with internal stakeholders and external partners such as financial, tax, real estate, and legal advisors.
• Assist in various ad-hoc tasks related to the coordination of Corporate Development functions.

Requirements:

• Degree in Business, Finance, Real Estate, or a related field
• Minimum of 2 years' relevant experience in similar industry
• Experience in hospitality/real estate industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin