Guest Relation Officer

5 days Mon to Fri 8am to 6pm
$2800 - $3000

Marina Bay Financial Centre

Job scopes:

• To meet and greet visitors, lead them to appropriate room and do welcome script (covering use of meeting room system, restrooms, fire exits, etc)
• To attend enquires from staff/ courier services and receiving mails (recording & send email reminders)
• To offer the management staff / external guests the choice of beverages available and assist to serve / arrange staff to serve accordingly.
• To check on meeting room set up standards, floral arrangements, and report facility faults
• To provide accurate directions on meeting venues and office locations of various units (must know all facilities, locations, and operating hours)
• To have a list of amenities and facilities in the neighbouring area of CBD including operating hours, telephone numbers, etc
• To assist in the booking of executive meeting rooms
• To provide taxi booking services
• To have emergency guest amenities such as sewing kit, first aid kit, stationery, umbrellas
• To receive feedback from guests or staff on facilities and services
• To assist in overseeing events or VIP meetings at executive conference suite
• To coordinate and manage vendors / caterers onsite providing services to the VIP / executive events
• To assist managing rooms and submit reports on weekly release
• To assist in handling common & executive meeting room enquiries by phone / email / Teams
• To manage common meeting room bookings:

a. To call meeting room user 15 minutes prior to booked period to reconfirm
b. To call meeting room user for rooms left unused 15 minutes after booked period and update the system if no-show, followed by email to remind user on guidelines
c. To send reminders email to users
d. To oversee reconfiguration of meeting room set up
e. To prepare weekly schedules for stewardesses / technicians

Requirements:

• Minimally GCE ‘O’ Level
• Computer skills: Microsoft Outlook, Microsoft Excel, Microsoft Words
• With working experience as customer service executive is a plus

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

OR

Email to : [email protected]

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Duty Manager to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Responsible for ensuring the smooth, efficient, and profitable operation of the hotel.
• Overseeing key areas within the Front Office such as reception, cashiering, telephone services, reservations, and baggage handling. Supervise junior staff, ensuring they maintain professionalism and contribute to a positive corporate image for guests.
• Ensure prompt, courteous, and efficient service for all guests, addressing any complaints with tact and diplomacy. Assist with guest check-in and check-out processes.
• Handle security-related duties by directing guests to the Security department for incidents, thefts, or offences, and manage issues involving guest misconduct or unauthorized individuals in coordination with security personnel.
• Maintain a cash float aligned with occupancy levels, authorize rate and room changes, handle paid-outs, cash advances, and cheque acceptance following hotel procedures and credit policies.
• Closely monitor room inventory to ensure optimal room usage, maximizing revenue opportunities.

Requirements

• Minimum Diploma in Hotel Management or relevant discipline
• Willingness to work rotating shifts.
• At least 4 years of experience in the hospitality industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Job Description: Chef de Partie – North Indian Cuisine

Position Overview:We are seeking a skilled and passionate Chef de Partie (CDP) specializing in North Indian cuisine to join our kitchen team. The ideal candidate will have a deep understanding of North Indian flavors, ingredients, and cooking techniques, and will be responsible for preparing high-quality dishes, ensuring consistency and excellence. You will oversee a specific section of the kitchen, working closely with the Head Chef and other team members.

Key Responsibilities:

1. Food Preparation:Prepare and cook authentic North Indian dishes, including curries, tandoori items, breads (naan, paratha, roti), and biryanis.
   Ensure all dishes are prepared to the highest quality, taste, and presentation standards.
   
2. Kitchen Operations:Manage a specific section of the kitchen (e.g., curry station, tandoor, or appetizers).
   Maintain consistency in cooking and portion sizes as per recipes and standards.
   
3. Supervision & Training:Supervise junior chefs and kitchen assistants, ensuring they follow proper techniques and hygiene standards.
   Assist in training new kitchen staff on North Indian cuisine and kitchen operations.
   
4. Inventory & Stock Management:Monitor stock levels for your section and ensure timely requisition of ingredients.
   Minimize wastage and maintain proper storage of ingredients in compliance with food safety standards.
   
5. Hygiene & Safety:Ensure cleanliness and organization in your workstation at all times.
   Comply with food safety, sanitation, and health regulations.
   
6. Collaboration & Innovation:Work closely with the Head Chef to develop new recipes and seasonal menus.
   Provide input on ways to improve menu offerings and optimize kitchen efficiency.
   

Requirements:

• Experience: Minimum 2-3 years as a CDP or similar role, specializing in North Indian cuisine.
• Knowledge: Proficiency in traditional North Indian cooking techniques, use of spices, and operation of a tandoor.
• Skills: Strong organizational and multitasking skills, attention to detail, and the ability to work under pressure in a fast-paced environment.
• Education: Culinary certification or equivalent experience in Indian cuisine is preferred.
• Language: Basic communication skills in English; knowledge of Hindi or other Indian languages is a plus.
• Flexibility: Willingness to work evenings, weekends, and holidays as required.

What We Offer:

• Competitive salary
• Opportunities for growth and development within the company
• A dynamic and collaborative work environment
• Meals during shifts and other staff benefits

Join us and bring your passion for North Indian cuisine to life in a vibrant, professional kitchen environment!

JLL’s Hotels & Hospitality Group serves as the hospitality industry’s global leader in real estate services for luxury, upscale, select service and budget hotels; timeshare and fractional ownership properties; convention centres; mixed-use developments and other hospitality properties. The firm’s more than 350 dedicated hotel and hospitality experts partner with investors and owner/operators around the globe to support and shape investment strategies that deliver maximum value throughout the entire lifecycle of an asset. In the last five years, we helped clients complete more transactions than any other hotels and hospitality real estate advisor in the world, totalling more than USD 68 billion. We also helped solve nearly 4,400 unique client challenges by completing advisory, valuation and asset management assignments around the globe, in addition to managing the design and construction of over 50 unique hotel destination projects. The group’s hotels and hospitality specialists provide independent and expert advice to clients, backed by industry-leading research.

OPPORTUNITY

We are currently seeking an Analyst or Associate to join our growing Hotels & Hospitality platform with a primary focus on hotel and resort consulting and asset management projects in Southeast Asia. The role will be based in Singapore and will report directly to our Senior Vice President of Advisory & Asset Management.

We are looking for an individual who is passionate, highly motivated about adding value and delivering superior results to the team. As a member of JLL’s Hotels & Hospitality team, you will support the team in conducting financial modelling, preparing detailed feasibility and valuation reports, support asset management and operator selection assignment and assisting with pitch documents.

KEY RESPONSIBILITIES

• Conduct financial modelling, primarily focusing on discounted cash flow analysis, sales comparable analysis, etc;
• Review client / operator’s cash flow projections and support with benchmarking analyses;
• Assist with monthly operational and financial review of our managed properties;
• Assist in preparing feasibility and valuation reports for clients;
• Assist with due diligence of relevant documents (review of legal documents, title, management contracts, etc.);
• Research and analyse business, tourism and hotel market fundamentals;
• Interpret investment market trends and insights;
• Maintain data integrity of research databases;
• Assist with pitch documents and any other duties that management may reasonably require.

REQUIRED SKILLS / EDUCATIONAL BACKGROUND

• Undergraduate degree in relevant discipline such as business, hospitality, finance and/or real estate;
• Proven academic track record with strong performance in analytical and financial courses;
• Strong critical thinking skills;
• Excellent report writing skills and attention to detail essential;
• Excellent presentation, communication and interpersonal skills;
• Proficiency in English and a second language (Mandarin preferred);
• Proficiency in Microsoft Office (Word, Excel and PowerPoint) (VBA and other software skills a plus);
• Team player, organized, and strong communication skills;
• Self-motivated and ability to multi-task;
• Comfort in working independently and as part of a diverse team.
• Must be willing to travel in the region.

As a dedicated Hotels and Hospitality sector specialist you should possess strong analytical, communication and team-working skills and be comfortable in dealing with people of all cultures and at different levels across Asia.

You should enjoy working in a dynamic, multi-national environment and be comfortable contributing innovative ideas, insights and suggestions on how to improve the way we conduct, present and communicate our expertise. You should embrace the latest available technology tools as a leverage to source, prepare and deliver up-to-date, world-class data analytics to both internal and external stakeholders.

Key Responsibilities:

Manage catering operations for efficiency and profitability, maintaining food quality and hygiene standards.

Recruit, train, and manage staff, promoting a positive work environment and conducting performance evaluations.

Build strong client relationships, addressing inquiries and resolving issues promptly.

Monitor budgets and profitability, preparing financial reports for strategic planning.

Collaborate on promotional strategies and identify growth opportunities in catering.

Plan and execute catering events, ensuring all details are managed effectively and liaising with vendors.

Previous restaurant management or catering experience, preferably in a leadership role.

Strong leadership, communication, and financial management skills. Ability to work under pressure.

Passionate about food and service, detail-oriented, and a creative problem-solver.

• Global group, global coverage, focus in Hospitality
• Individual contributor role with strong corporate service support
• Strong track record in Hospitality B2B sales

Our client is looking for a driven Sales Manager based in Singapore to enhance revenue growth for a global Hospitality brand.

The ideal candidate will be responsible for crafting and implementing effective sales and marketing strategies, utilizing existing networks, and identifying new business opportunities in Southeast Asian markets. This position involves attending industry trade shows, analyzing market trends, and making necessary improvements to the regional sales strategy. The Sales Manager will aim to achieve sales goals by accurately forecasting needs, preparing the annual budget, managing expenditures, and taking corrective actions as required.

Responsibilities

• Achieve revenue targets and manage expenditures within budget as specified by KPIs.
• Partner with the Director to develop the strategic Sales & Marketing Plan and Annual Budget for the assigned market.
• Implement strategies from the Sales and Marketing Plan to optimize key account management and identify business development opportunities through effective client interactions, sales calls, and site visits.
• Generate leads and pursue new business through direct inquiries and targeted accounts, applying a structured sales call approach.
• Manage and execute a comprehensive Sales & Marketing Plan for Meetings, Incentives, Conferences, and Events, focusing on room hire, food and beverage, and accommodation objectives.
• Build relationships with key decision-makers in targeted companies.
• Represent the company at tradeshows, exhibitions, and industry-related events.

Requirements

• 3-5 years of experience in a sales role within the Hospitality or Travel industry is required, with a minimum of 2 years in a managerial capacity.
• Bachelor’s degree in Hospitality, Business, or a related field, or equivalent professional training.
• Proven track record of meeting and exceeding sales targets.
• Strong understanding of market trends and industry initiatives.
• As this position will require a great deal of communication with the Mainland Chinese market you will be required to have a good command of Mandarin and English.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Willingness to travel as required.
• This position is only open to candidates with valid working rights in Singapore.
• Be able to act as an individual contributor.

For more information about this role please contact Alex Beattie at +852 3892 2368 / [email protected].

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified

Job Description:

Reporting to the Area General Manager / Senior Hotel Manager, you will be part of a performance-driven revenue management team that manages hotels and serviced residences in Singapore, Malaysia, and Japan. In your role, you will be responsible for implementing revenue management strategies to optimize revenue streams and achieve revenue targets.

This role requires someone who is able to gain a good situational understanding of market conditions, be able to translate such insights into strategies, and can communicate as well as implement these insights and strategies at the hotel property.

• Use various tools available to understand and communicate market dynamics, demand generators, and hotel trends to key stakeholders
• Translate insights into strategies in pricing, distribution, upselling and inventory control
• Conduct weekly Revenue Management meetings with Area General Manager, Area Director of Sales and Marketing, Director of Sales and Marketing, Director of Sales
• Champion and educate revenue management practices at the property
• Provide input to the annual budget process on all revenue aspects of the business

Job Requirements:

• At least 2 years of hotel management experience in similar capacity with previous Revenue Management or Pricing experience preferred
• Good knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions
• Due to locality of hotel portfolios, work commitment on work nights, weekends and/or holidays may be required.
• Excellent communication, negotiation and problem-solving skills
• Able to work with minimal direct supervision
• Must be a self-starter and pays great attention to detail
• Self-motivated, performance-driven and comfortable working in a fast-paced, dynamic environment

ROLE OVERVIEW

The Group Operations Director at Mandala Club is responsible for managing and overseeing the daily operations, business initiatives and projects which entails close collaboration with both internal and external stakeholders, in consultation with direct supervisor. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

KEY OBJECTIVES & DELIVERABLES

Strategic

● Act as the strategic support to the COO, in executing the day-to-day business operations, implementation of initiatives, brainstorming and achieving business goals.

● Lead on strategic planning & business development for Apex Retail which aims at driving incremental revenue, expense management and operational efficiencies.

● Explore and develop new business opportunities along with the COO, through conducting active market research and brainstorming with various stakeholders.

● Liaise with internal stakeholders to establish close synergy and collaboration which leads to more efficient operations and revenue opportunities.

Business Development and Financial

● Support the COO on brainstorming, planning, presentation and execution of business operations initiatives and projects, which entails project management and coordination with various stakeholders.

● Work with COO and Department heads to set strategic business goals and workplan for each department to dovetail with the company’s overarching goals.

● Works with the COO to formulate short- and longer-term business plans and performance targets/indicators for the respective department, to achieve optimal operational efficiency, cost savings and guest satisfaction.

● Perform financial analysis and business reporting to facilitate business decisions.

● People and Cross Departmental Functions

● Work closely with the Sales and Marketing Departments in planning, developing, implementing, and evaluating advertising, marketing strategies, and trade promotion programs to achieve revenue growth.

● Provide leadership guidance, development and coaching to team members and encourage individual development especially amongst Direct Reports.

Job Responsibilities

• Greet guests with professionalism, ensuring a warm, confident, and genuine first impression.
• Address guest inquiries and requests politely and efficiently.
• Arrange prompt transportation services, including assistance with airport transfers.
• Identify and resolve issues professionally and effectively.
• Be well-versed in the hotel’s emergency procedures and capable of handling emergencies in accordance with established protocols.
• Ensure adherence to Leading Quality Assurance standards, consistently meeting or exceeding expectations.
• Follow all Front Office systems, procedures, and company policies at all times.

Job Requirements

• Nitec holder and above
• 1-2 years of Concierge/Front desk service experience in hotel/hospitality/service apartment related industry
• Able to work shift duties, weekends and public holidays including overnight shift

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Responsibilities

• Greet guests with professionalism, ensuring a warm, confident, and genuine first impression.
• Escort guests to their rooms, assist with luggage, and provide information about the hotel, its amenities, and local attractions in line with Leading Quality Assurance standards.
• Handle the transport of guests' luggage to and from their rooms, ensuring that guests are settled in comfortably with no items left behind.
• Maintain designated lobby stations according to company standards, checking them every 30 minutes or as needed.
• Ensure compliance with all relevant Leading Quality Assurance guidelines.

Job Requirements

• Possess relevant experience in customer service
• Customer service oriented
• Able to work shift duties, weekends and public holidays including overnight shift

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities:

• Work with the leadership team in Asia-Pacific to support the strategic business plan for Hotel Investment Sales across Asia, building off the team’s existing track record and expertise.
• Develop deep relationships with key strategic clients and stakeholders across the Asian market with a focus on lead generation for investment sales assignments in the region.
• Lead and execute Hotel Investment Sales mandates overseeing in all material aspects the pre-marketing preparation, marketing and closing processes.
• Revenue responsibility for the Asia market with a particular focus on hotel investment sales mandates in South East Asia and the Indian Ocean region.
• Support wider regional investment sales team initiatives across APAC.
• Accountable for data management and retention, and the adoption of the JLL Global Valuation Model and other JLL proprietary models.
• Play a key role in business development, new client acquisition, and client retention across all the services which JLL Hotels & Hospitality team provides, including advisory, asset management and development services.
• Work seamlessly with the wider global JLL Asia Pacific team to deliver advisory services for regional clients, as well as managing outbound relationships for investment activity.
• Work closely and collaboratively with the JLL capital markets teams in Asia Pacific to drive revenue growth for the Hotels & Hospitality Group, and aim to build a strong referral network for the wider Asian business.
• Actively promote your personal profile and that of JLL in the industry, acting as a trusted advisor to key clients and building a strong personal network.

Qualifications:

• Educated to degree level
• Minimum of 5 years’ experience in real estate and/or hospitality advisory and/or commercial real estate investment
• Goal-orientated with excellent self-motivation and team leadership capability
• Superior communication skills coupled with a balanced technical knowledge and good commercial acumen
• Strong academic ability and agility accompanied by financial modelling and analytical skills
• Superior presentation skills in design and delivery
• A solid understanding of marketing and sales techniques with demonstrable expertise in a sales oriented role.
• Highly diplomatic, with gravitas and an ability to relate well to professionals at all levels, internally and externally
• Strong knowledge of hospitality investment, valuation, acquisition, development, and working knowledge of asset management processes as well as financing
• Willingness to travel regionally
• Ability to communicate professionally in English

Key Responsibilities:

• Work closely with the multi-disciplinary team to assess students’ readiness for internship and open employment.
• Communicate with students to understand their goals and ambitions.
• Assess students' wants and needs.
• Source and arrange for job training and internship opportunities for students.
• Provide job matching for students.
• Conduct site assessment to analyse and evaluate the suitability of the job site.
• Conduct Employer Education and Awareness Programme/ Workshops for internal and external stakeholders.
• Prepare the students for the internship.
• Provide one-on-one training tailored to the needs of the student.
• Prepare a job analysis to identify the job duties.
• Devise, plan and implement job coaching strategies.
• Assist students to discover and overcome their barriers and setting goals.
• Identify and provide support to develop the student's confidence and interest in the job during the internship.
• Assess the strengths of individuals and teach them to use them effectively.
• Guide students in learning to complete job tasks.
• Help in the development of motivation and skills.
• Provide assistance and guidance to students who need help with their everyday work activities or new tasks.
• Provide coaching with effective interventions and strategies techniques.
• Help students in developing social and life skills.
• Refer students for further training/professional support when needed.
• Advise on workplace accommodations for students.
• Work with employers to explore unmet business needs so that jobs can be developed or customized.
• Monitor and evaluate the progress of students.
• Develop effective job coaching and employment plans.
• Develop career plans, action plans and comprehensive support strategies.
• Advocate for an inclusive work environment.
• Keep track, oversee and document students' progress.
• Provide continued job support and supervision to the students on the job.
• Work closely with internal and external stakeholders during the internship period.
• Counsel students on fine-tuning work habits/skills in preparation for employment.
• Negotiate progression to open employment with the employer after the end of the internship.
• Keep records and documentation and prepare appropriate reports.
• Keep proper and up-to-date records for reporting and submission to Reporting Officer.

Job Requirements:

• Diploma or Degree in any discipline with at least 3 years of working experience.
• A strong team player with excellent people skills.
• Able to work as a team player in collaborating, managing and facilitating projects and events.
• A self-motivated and independent individual.
• Possess communication and interpersonal skills.
• Ability to adhere to regulations, standard operating procedures, work protocol and processes.
• Possess organisational and time management skills.
• Problem-solving aptitude.
• Respect for diversity.
• Ability to inspire and motivate.
• Ability to take on multiple roles and various responsibilities.
• Experience in working with people with special needs will be a plus.

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Duty Manager to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Responsible for ensuring the smooth, efficient, and profitable operation of the hotel.
• Overseeing key areas within the Front Office such as reception, cashiering, telephone services, reservations, and baggage handling. Supervise junior staff, ensuring they maintain professionalism and contribute to a positive corporate image for guests.
• Ensure prompt, courteous, and efficient service for all guests, addressing any complaints with tact and diplomacy. Assist with guest check-in and check-out processes.
• Handle security-related duties by directing guests to the Security department for incidents, thefts, or offences, and manage issues involving guest misconduct or unauthorized individuals in coordination with security personnel.
• Maintain a cash float aligned with occupancy levels, authorize rate and room changes, handle paid-outs, cash advances, and cheque acceptance following hotel procedures and credit policies.
• Closely monitor room inventory to ensure optimal room usage, maximizing revenue opportunities.

Requirements

• Minimum Diploma in Hotel Management or relevant discipline
• Willingness to work rotating shifts.
• At least 4 years of experience in the hospitality industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Job Description:

• Drive for implementation and continuous improvement of supply chain processes and tools to meet business needs on cost, lead time, service level performance and quality
• Supplier development and continuous improvement programs to achieve improved lead times, better quality and speed
• Incorporate corporate sustainability targets in procurement strategies
• Negotiate contracts and manage negotiations for pricing, terms and conditions of purchases with key suppliers
• Defining success metrics and measuring performance
• Providing reporting and other updates to management and project teams
• Be the go-to person for guidance on all the latest trends, and as such will be expected to dedicate time to research and monitor announcements from key industry bodies, institutions and networks to stay ahead of the curve
• To seek opportunities for external funding, submit grant applications and be responsible for reporting, monitoring and evaluation

Job Requirements:

• Minimum Education: Bachelor’s Degree in relevant field
• Minimum 5 years working experience in similar capacity
• Ability to create framework and matrix from the ground up
• Through knowledge of regional procurement and supply chain management in hospitality and tourism business
• Experience in leading, grooming and setting up regional team
• Experience in sustainability application

The Korea Tourism Organization (KTO) Singapore Office is seeking a dedicated and experienced professional to fill the role of Deputy Director. This position is crucial for supporting Korean tourism-related startups as they expand their businesses internationally, particularly within the Southeast Asia market. The Deputy Director will oversee the management of startup support programs, market research, and expert networking while collaborating with Korean startups and various stakeholders to promote Korea’s tourism-related businesses globally.

Key Responsibilities:

1. Strategic Support for Korean Startups
   • Collaborate with KTO Headquarters and provide comprehensive support for Korean startups looking to expand in the Southeast Asia region, including assistance with establishing branch offices or joint ventures.
   • Identify and evaluate promising Korean tourism-related startups and design tailored strategies for international expansion.
   • Provide on/offline consulting services to Korean companies regarding entry and operational strategies in Southeast Asia, with a focus on Singapore
2. Market Research and Analysis
   • Conduct detailed research on the investment and tourism markets in Singapore and Southeast Asia, particularly regarding venture capital (VC) activity and startup ecosystems.
   • Regularly compile reports on market trends, industry status, and relevant investment opportunities for Korean startups.
   • Derive insights from the activities of startup support organizations and competitors from other countries, such as Japan or Korea.
3. Expert Networking and Partnership Building:
   • Build and maintain a strong network of industry experts, including global corporations, multinational companies, VCs, and asset management firms.
   • Develop strategic alliances with key players in the tourism and investment sectors to foster opportunities for Korean startups.
4. Event Planning and Support:
   • Organize and oversee events related to Korean startups and VCs, particularly in Southeast Asia.
   • Participate in startup-related conferences and events to build relationships and promote KTO’s mission to support tourism startups.
5. Data Management:
   • Maintain comprehensive data on Korean and Singaporean startups, investors, and experts in the tourism and startup ecosystems.
   • Develop and manage a directory of companies, experts, and relevant stakeholders.
6. Facilitating Investor and Buyer Matchmaking
   • Actively match Korean startups with potential investors or buyers in Southeast Asia, ensuring consistent follow-ups and progress tracking.
   • Identify investor needs and help facilitate meetings between startups and investors.
7. Additional Responsibilities
   • Collaborate on other startup-related initiatives and tasks assigned by KTO Headquarters or the KTO Singapore office.

Qualifications

• Bachelor’s degree in Business, Tourism, Investment, or related fields. A Master’s degree is preferred.
• Minimum of 7-10 years of experience in business development, investment, tourism, or a related field, with a focus on supporting startups and facilitating international expansion.
• Proven track record in building strategic partnerships and networks with global companies, particularly in Southeast Asia
• Strong understanding of the Southeast Asian investment market and startup ecosystems.
• Excellent written and spoken English. Knowledge of Korean would be an advantage.
• Strong communication, organizational, and leadership skills.
• Ability to manage multiple projects simultaneously and work independently.
• Experience in event management is an added advantage.

How to Apply
Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to [email protected] by 15/1/25.

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Duty Manager to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Responsible for ensuring the smooth, efficient, and profitable operation of the hotel.
• Overseeing key areas within the Front Office such as reception, cashiering, telephone services, reservations, and baggage handling. Supervise junior staff, ensuring they maintain professionalism and contribute to a positive corporate image for guests.
• Ensure prompt, courteous, and efficient service for all guests, addressing any complaints with tact and diplomacy. Assist with guest check-in and check-out processes.
• Handle security-related duties by directing guests to the Security department for incidents, thefts, or offences, and manage issues involving guest misconduct or unauthorized individuals in coordination with security personnel.
• Maintain a cash float aligned with occupancy levels, authorize rate and room changes, handle paid-outs, cash advances, and cheque acceptance following hotel procedures and credit policies.
• Closely monitor room inventory to ensure optimal room usage, maximizing revenue opportunities.

Requirements

• Minimum Diploma in Hotel Management or relevant discipline
• Willingness to work rotating shifts.
• At least 4 years of experience in the hospitality industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

JOB PURPOSE: The AM is responsible for overall restaurant with a focus on bar operations, driving stellar business profitability & productivity, adhering to all established standard operating procedures (SOP). Using passion for the craft & skill in leading the team, energize & inspire them to provide outstanding service.

ACCOUNTABILITIES:

Responsibilities include creating and upholding a positive culture, with genuine service and operational excellence through effective & efficient systems and a motivating work environment.

1. Managing day-to-day operations for the F&B department including the restaurant, In-Room Dining & Mini-bar as appointed, ensuring quality standards and staying true to brand values.

2. Procuring necessary resources and ensure strict adherence to their appropriate usage, stock control procedures, inventory costs, portion controls and conduct regular stock checks to ensure availability of equipment/ bar stock to cater for guest requests and operational needs.

3. Support the evolving drink crafting, strategically plan & effectively manage funds and production methods, ensuring loss prevention while keeping brand values aligned & met with flawless execution.

4. Ensure sufficient staffing levels are maintained, with customised training & development planned, implemented & monitored for all team members; induction and mentorship with continuing development opportunities, supporting their employment & growth journey.

5. Successfully groom brand champions who are knowledgeable, trained and compliant in every facet of their roles, able to create a welcoming & exciting atmosphere. Ensure performance is maximised for highest productivity, exemplify consistent delivery of exceptional product & service standards.

6. Create and constantly monitor that SOPs are being upheld and improved upon for further effectiveness; understand market dynamics, continually redefining our best by evaluating market trends which are proactively diagnosed, to provide quality service surpassing guest expectations.

7. Align teams and implement action plans to successfully achieve business outcomes, balance all aspects of the business according to reports covering matters ranging from HR, Sales & Marketing, Finance and guest feedback which must be obtained regularly. Contribute as required to all external quality assurance audits and action plans.

8. Operational & guest challenges must be investigated & resolved appropriately in a timely manner.

9. Administrative duties such as resource allocation, effective rostering meeting operational needs & financial objectives with sound productivity and labour costs.

10. Instil strong ethics within the team, monitor & ensure venue adherence to all related licensing laws, compliance and company policies. Strict adherence to consistency in sanitation, health & food safety regulatory guidelines while ensuring maintenance & functionality of venue equipment.

11. Any other duties as assigned.

KNOWLEDGE / QUALIFICATIONS:

1. Minimum tertiary education or 2 year degree from an accredited university in hospitality related major with 5 years experience in the beverage or related professional area. Minimum 3 years managerial experience. WSET or equivalent trained preferred.

SKILLS:

1. Excellent leadership, organizational, communication & interpersonal skills, written & conversational English. Outlook & MS Office savvy, deep knowledge in wines, spirits, cocktails & barista-skilled preferred.

2. Creative, innovative, resourceful, attentive, adaptive, strong team player with an eye for detail, whilst still having the ability to work independently with minimum supervision.

Responsibilities

• Handle operations in the cruise division which includes planning and arranging ground transportation, hotel bookings, shore excursions and other related services.
• Assist with field work when cruise ships or guests are in town.
• Work over the weekends and during public holidays may be required when cruise ships or guests are in town.
• Assist with the planning of ground operations prior to ship / guests’ arrival.
• Manpower planning for staffing on the ground during field operations.
• Create new and unique tour programs.
• Provide invoices for accounting to close after each cruise assignment.
• Assist with ad-hoc duties assigned.

Requirements

• Proficient in MS Office
• Able to work during weekends and public holidays when required

Interested applicants please email your resume to [email protected]

Megan Ng Su Ting

CEI Registration No.: R23115059

Recruit Express Pte Ltd

EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Duty Manager to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Responsible for ensuring the smooth, efficient, and profitable operation of the hotel.
• Overseeing key areas within the Front Office such as reception, cashiering, telephone services, reservations, and baggage handling. Supervise junior staff, ensuring they maintain professionalism and contribute to a positive corporate image for guests.
• Ensure prompt, courteous, and efficient service for all guests, addressing any complaints with tact and diplomacy. Assist with guest check-in and check-out processes.
• Handle security-related duties by directing guests to the Security department for incidents, thefts, or offences, and manage issues involving guest misconduct or unauthorized individuals in coordination with security personnel.
• Maintain a cash float aligned with occupancy levels, authorize rate and room changes, handle paid-outs, cash advances, and cheque acceptance following hotel procedures and credit policies.
• Closely monitor room inventory to ensure optimal room usage, maximizing revenue opportunities.

Requirements

• Minimum Diploma in Hotel Management or relevant discipline
• Willingness to work rotating shifts.
• At least 4 years of experience in the hospitality industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Career opportunities for you to gain a better understanding of business development processes in the hospitality industry. Develop skills in conducting feasibility studies and preparing financial projections. Learn about the logistics and planning involved in pre-opening a new hotel and rebranding process. Acquire experience in supplier management and procurement processes.

Job Description

Administration Support

Provide general administrative support to the Hospitality team.

Prepare reports, presentations and other documentation as needed.

Coordinate meetings and communication between dept and external partners.

Translation China and Japan documents, agreement and minutes of meeting etc.

Keep track on all monthly reports received from all hotels e.g Japan, Thailand

Update monthly performance data to prepare for Half year and Full year shareholders meeting presentation slides.

Preparation for New Hotel Openings

Assist in preparation and planning for the opening of Bhutan Hotel.

Collate and compare quotations from various suppliers and vendors.

Request samples and coordinate with suppliers to ensure timely delivery.

FF&E and OS&E Coordination

Prepare and maintain FF&E(Furniture, Fixtures and Equipment) and OS&E(Operating Supplies and Equipment) listings by department.

Work with Hotel department head to ensure all necessary items are included and accurately listed.

Assist in the ordering and tracking of FF&E and OS&E items.

Requirements

Diploma in Hospitality Management or related field preferred.

Fresh Graduate or current student are welcome to apply.

Possess working understanding of hotel operations.

Strong analytical and research skills.

Proficiency in Microsoft Office and communication skills.

Ability to work independently and as part of a team.

We are recruiting for one of the leading hospitality brands. They are seeking a Senior Manager/ AVP – Legal for their business as they are expanding strategically on a global level.

You will be responsible for the various scope:

• Draft, review and/or negotiate a broad range of commercial agreements in the area of lodging business including property management agreements, franchises, joint ventures, M&A deals, private equity transactions and restructurings (including cross-border transactions in Asia, Australia, US and Europe)
• Manage the trademark and intellectual property portfolio.
• Advise business stakeholders on such transactional matters.
• Monitor and advise stakeholders on possible legal risk and provide mitigation strategies.
• Support the legal department in managing any litigation or contentious matters across various jurisdictions with a focus in Asia.
• Assist in the drafting of policies, guidelines, legal templates and other documents to ensure best practices
• Draft routine leases, non-disclosure agreements, engagement letters, and amendments and create templates

Requirements:

• You should hold a Bachelor’s degree in Law and have at about 10-12 years (Senior Manager) or 15 years PQE (AVP) in a law firm or as an in-house counsel in corporate real estate with good academic history and proven legal skills, combined with a strong reputation for providing commercial solutions, excellent transactional and managements skills.
• Strong background in corporate work, probably gained from practice in a law firm or as an in-house counsel.
• Demonstrate excellent document drafting skills. You should demonstrate strong communication and analytical skills along with a high level of commercial awareness.

All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purposes only.

Please apply with your CV in word document format. We regret to inform that only shortlisted candidates will be notified. For other positions related to real estate, please go to https://careers.tri-cap.com.sg/.

EA Licence: 24S2282

​EA Personnel: R1109270