Job Description:

• Daily preparation and production of breads and pastries by following standards SOPs.
• Checking and packing of bread items for delivery.
• Maintain cleanliness of workstation at all times.
• Responsible for the consistency and presentation of the products.
• Ensure that all food items are prepared in accordance with SFA/NEA guidelines.
• Assist in maintaining accurate inventory levels of ingredients and supplies.
• Notify the Head Baker of any low stock or replenishment needs.
• Follow established recipes and procedures for consistent product quality.
• Collaborate with the Head Baker on new recipe development and improvements.
• Any other ad-hoc duties assigned by team leader.

Requirement:

• Formal culinary or baking education is a plus.
• 5-8 Years of Proven experience in a bakery or culinary setting.
• Knowledge of food safety and sanitation regulations.
• Strong attention to detail and precision in baking techniques.
• Ability to work in a fast-paced environment and meet production deadlines.
• Excellent communication and teamwork skills.
• Flexibility to work early mornings, evenings, weekends, and holidays.

Work Shift Timing:

• 11:00pm - 8:00am

Job scope:

• Assist operations manager in roster scheduling, staff deployment
• Involve in site/outlet operations and coordination work
• Liaise with vendors & assist in procurement / replenishment of stocks
• Responsible for site manpower planning including hiring of temp staff
• In charge of checking / tally temp / perm staff timesheets versus roster including overtime work

Requirement:

• 2-3 years in Operations work including procurement, coordination, deployment of staff etc in Hospitality, Tourism, Event or Retail sectors
• Willing to work retail hours when necessary
• Willing to travel to project sites islandwide when required (Transport claimable)
• Good attitude, self starter, team player

Industry: Australian MNC dealing with photography, print scans for Tourism / Hospitality / Events

Work location (Office): Tai Seng

Outlets: Jewel Canopy Park, Gardens by the bay, Sg Flyer, Science Centre & other ad hoc projects

Work arrangement: Hybrid / wfh & onsite

Work hours: 9am to 6pm / Mon to Fri (may have to work retail hours at times)

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges