Responsibilities

• Supervise and train the team members in accordance to the service standards, ensure suggestive selling techniques are performed by all team members
• Assist in development of the wine list and ability to pair and suggest wine to guest and decanting of the wine
• Operate the cash register, compute the cash register and records total transactions on a daily basis
• Provide excellent guest engagement while serving food and beverage to the guest

Requirements

• Possess WSET certificate or its equivalent
• Preferably 5 years’ experience in fine dining restaurants
• Good interpersonal and communication skills with cheerful personality

[What you will be working on]

• Develop hotel industry transformation initiatives, in line with the Hotels Industry Transformation Map (ITM) and Hotel Sustainability Roadmap - with key focus on spurring hotels towards more progressive HR practices, the adoption of manpower development programmes, enhance productivity and raise the value and appeal of hotel-related jobs.

• Cultivate relationships with key hotel accounts and understanding their needs and challenges in transforming their businesses. You will have an opportunity to tailor support for key accounts through STB's own programmes and other government schemes to enable hotels to adopt new business models, diversify their offerings and adopt best practices (e.g. in human capital, sustainability efforts, etc).

• You will also work closely with other agencies (e.g. MOM, WSG, SSG, etc) on areas such as manpower policy reviews and Jobs & Skills development.     

[What we are looking for]

• Analytical & reasoning skills, ability to problem-solve

• Organised, detailed-oriented, and meticulous

• Strong project management skills, ability to multi-task

• Interpersonal skills to manage different stakeholders

• Strong written and oral communication skills

• Ability to work with data and systems, including using Excel to process data

• Good appreciation for policy work, including policy development, implementation and process improvement

Application Status: Shortlisted candidates will be contacted within 2 weeks from the closing date of this job posting. We regret to inform that only shortlisted candidates will be notified.

JOB PURPOSE:

Maximize guests’ satisfaction and retention by meeting their unique needs in a timely and responsive manner.

ACCOUNTABILITIES:

1. Handle the check-in and check-out of guests including the processing of their reservations and rooming at the unit level.

2. Handle all guest requests during their stay.

3. Handle all front desk cashiering duties.

4. Organize and implement guest programs/plans that meet guest needs and interest.

5. Assist in handling all reservations activities including the conduct of site inspections and the closure of sales deals as required.

6. To maintain flexibility to perform other duties and projects as required and deemed necessary to support the Hotel’s overall business objectives.

KNOWLEDGE / QUALIFICATIONS:

1. Minimum GCE ‘N’ or ‘O’ Level.

2. Minimum 1 year experience in the same capacity.

3. Able to work shifts, including evenings, weekends and public holidays.

SKILLS:

1. Good customer service skills.

2. Good problem-solving skills.

3. Good computer literacy.

Duties & Responsibilities will include, but are not limited to:

*Oversee the direction and management of the Weddings and Events team, ensuring they deliver on brief, to deadline, and to the highest quality to build a high performing team.

*Co-ordinate, monitor and execute all events and activities indepentenly.

*Conceptualize and prepare event proposals customised to individual events.

*Operate and maintain a computerised system for responding and coordinating and tracking sales enquiries, bookings and availability.

*Meet prospective clients for show-arounds for weddings, private and corporate functions.

*Liaise directly with clients to take ownership in relation to coordinating the intricate details of their events.

*Ensure a prompt and professional response and follow-up to sales enquiries.

Management of customer feedback including responding to guest problems and complaints relatinf to Weddings and Events.

*Take ownership for recurring challenges and ensure the issues are resolved.

*Assist with the development of brochures and sales /promotional materials.

*Work closely with other members of the events team. Porvide support and leadership to relevant team mebers.

*Maintain and update all business leads with an accurate database.

*Inspections and attend trade shows to drive business acquisiitons.

*Prepare and lead discussions in Pre-conference meetings.

*Prepare proposals,engage in negotiations and confirmation of business through contracting.

CORPORATE EVENTS:

*Serve as the primary point of contact for clients, managing all aspects of event planning and executive from the start t finish.

*Develop and maintain positive relationships with existing and potential clients.

*Manage on-site logistics on the day of events, including set-up, breakdown, and troubleshooting any issues that may arise.

*Stay with assigned budgets for each event.

*Create detailed timelines and days of schedules to ensure all elements of the event are executed flawlessly.

*To actively source for business leads through networking and other means.

*Other ad-hoc duties/projects assigned by superior or Creative Director.

Requirements:

*Diploma/Degree in any field

*Excellent command of written and spoken english

*High level of efficiency, initiative, meticulous with an eye for details and multi-tasking ability.

*Independent, motivated, creative thinker with a positive and flexible attitude and a genuine passion for event sales .

*minium two years Wedding or Event experience required

Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment.

Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.

Your position as a Full-time Resident Manager is to serve as our guests’ main point of contact and manage the entire operations team. Serving as KINN’s ambassador, you will be instrumental in creating an enjoyable and memorable stay for our guests, and to show them the full KINN experience.

Responsibilities:

• Oversee the day-to-day operations of the hotel/s under his/her charge
• Provide support to both Front Office and Housekeeping operations daily
• Monitor and review daily arrivals and departure ensuring that hotel is promptly turned over for daily arrival guest
• Ensure that all hotel reports are thoroughly checked and vetted before filing
• Monitor all stocks in the hotel and maintain a record of stocks in hotel and process any order in a timely manner
• Ensure that guest payments are prompt and accurate, and all payments are reflected in the Property Management Systems
• Monitor and maintain cost effective measure in the hotel, ensuring that cost effective measure do not dampen guest experience and service standards in the hotel
• Conduct training and coaching for all team members pertaining to new P&Ps and guidelines
• Attend to guest feedback and challenges, escalating any major issues to the Hotel Operations Manager for review or further actions
• Provide recommendation to Hotel Operations Manager for all team members during annual performance review
• Conduct coaching and counselling for non-performance challenges of team members
• Provide daily/weekly/monthly updates to Hotel Operations Manager for review or execution
• Maintain the highest of service and product standards of the hotels under his/her charge
• Work with Community Host pertaining to all guest activities that has been planned and execute them in an orderly manner
• Check and reply all guest feedbacks on various platforms
• Any other duties delegated by Hotel Operations Manager

Requirements:

• At least 3-5 years of experience in Hospitality industry
• Independent and adaptable
• Self-confident and makes an effort to be well-groomed and tidy
• Excellent communication and organizational skills
• Fluency in English is a must.
• Commitment to work a 5 day work week including shifts and weekends.
• Experience with property management and digital softwares such as CloudBeds or Opera
• Experience managing online travel agent websites such as Booking.com and Agoda work is an advantage

• Responsible for welcoming guests in a courteous and prompt manner and leading them to a prepared table in accordance with outlets' seating procedures.
• Be familiar with the menu, promotions, and service procedures.
• Provide full assistance to guests concerning general queries.
• Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
• To work closely with the Operations / Service Operations Manager, shift leaders, and staff members to ensure all guests are greeted properly and escorted to their ready tables.
• Obtain familiarity with venue policies and procedures in reference to training, safety, and security.
• To familiarize with the work nature and responsibilities of floor staff and all the venue events.
• Ensure the reservation desk are well maintained. Assist manager in keeping traces of guest history profiles.
• Maintain an adequate supply of stationery as required.

Job requirements:

• Well-groomed and professional disposition
• Service orientated, friendly and good interpersonal skills
• Good command of written and spoken English
• Able to communicate with all levels
• Good leadership, performance management and coaching skills
• At least 1 to 3 years of relevant experience in a similar industry

Working Hours: Monday - Friday (8am - 5pm) Excluding Public Holiday

Contract Period: 20th November 2023 - 31 March 2024 (Extendable)

Job Description

1) Wipe clean tabletops (accessible and exposed area only)
2) Clear trash bins from individual workstations
3) Remove trash from office to designated area
4) Designated spot cleaning
5) Sweep / Vacuum / Mopping of Floor
6) 2 Toilet Cleaning
7) Pantry Cleaning

Job Requirements

1) Cleaning experience preferred
2) Available immediately
3) Positive attitude, hardworking with pleasant personality

**Applicants with related WSQ certification in cleaning are added advantages

• Key responsibilities include, but are not limited to:
• Source and develop new accounts through proactive soliciting business.
• Achieve revenue / sales target set by the management.
• Oversee the Financial Performance of the restaurant profitability.
• Manage and develop current existing accounts and client relationships.
• Develop pricing and sales strategy.
• Provide monthly sales report.
• Convert Sales Leads into sales platforms
• Manage all events to achieve optimum departmental revenue targets set by the management
• Conduct restaurant facility tour
• Promote guest satisfaction and encourage referrals
• Prepare Event Order, Proposal, Confirmation and other agreement
• Assist in conceptualizing event
• Monitor competitors activities/market intelligence
• Sales Driven, A positive, confident and determined approach
• Comprehensive knowledge of market trends
• Capability to flourish in a competitive environment.
• Ad-hoc duties as assigned

Requirements:

• A high degree of self- motivation and ambition.
• Display Flexibility and willingness to adapt to a new situation and / take up new challenges.
• Working knowledge of MS office application.
• At least 2 years experience in corporate sales/events management .
• The Skill to work both independently and as a part of a team.

**To apply, please submit your resume to :[email protected] (only shortlisted candidates will be notified)

We are seeking a committed individual to join the team as a Dishwasher to help ensure cleanliness within the kitchens. You will play a key role to ensure that proper cleaning and washing of all bowls, plates, cups utensils and other kitchen equipment to ensure restaurant service crew members have sufficient utensils and tableware to ensure continuous restaurants operations.

Role and Responsibilities

1. Manual washing of dishes.

2. Usage of dishwashing machines to mass wash dishes.

3. Disposal of garbage waste.

4. Ensure cleanliness within the kitchen.

Requirements

1. Able to work in island wide locations

2. Able to work OT including weekends and public holidays.

3. 1 year experience will be good.

If interested, please call/whatsapp us at 8896 2338 for any enquiries.

Our client is a well-established MNC in Hospitality industry. They are looking for a Senior Accountant to assist their team for the next phrase of their business. They are located in East.

Responsibilities:

• Establishes and maintains internal controls for effective asset and revenue control.
• Reports financial and operational results in a timely manner.
• Ensures compliance with company's accounting standards and instructions.
• Adheres to local laws and fiscal regulations, obtaining necessary permits and licenses.
• Safeguards legal records, oversees tax matters, and approves disbursements and adjustments.

Requirements

• Minimum Degree in Finance or any relevant field.
• Minimum 5 years' experience in Financial management.
• Experience in hospitality industry is a must.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R21103251 (Yeo Huey Cheen)

Admin Duties

• Maintain the reception area in an orderly fashion.
• Conduct daily walkthroughs of meeting room, VIP room and the general area to ensure set up are according to the checklist for use/occupancy.
• Assist for daily operation in the setup of venue space. (Eg. Check projector, audio system working. top-up of beverage inventory)
• Perform day-to-day administrative tasks, including printing, scanning, filing documents, and processing paperwork.
• Answer incoming calls and update space booking status.
• Manage and update space booking using the event calendar.

Sales Duties

• Manage enquires via all the channel OSA online agency. (Training provided)
• Track and follow up on activities, including introducing the event space to walk-in clients.
• Assist in preparing quotation and other documentation required by client.
• Undertake other ad-hoc duties as required by the management.

Requirements

• Diploma and above.
• Minimum 1 – 2 years of experience in this hospitality industry is preferred.
• Highly motivated, with a positive mindset, good working attitude, strong customer service skills, and a sense of responsibility.
• Solution-focused with the ability to work independently and minimal supervision.
• Fluent in both English and Mandarin.
• Proficient in Microsoft Words, Excel, Outlook & PowerPoint
• Proficient in social media platforms (eg. Facebook, Instagram, Wechat, TikTok etc) will be a plus.
• IT Savy.
• Able to start work immediately or within short notice

Salary: $2200 to $2800 per month (Depending on experience)

Location: Tajong Pagar, International Plaza

Working Arrangement: Mondays to Sunday: 5 Day work week.

Off on public holiday

Responsibilities:

1. Supervise and coordinate assigned shift; conduct daily pre-operation meeting with staffs on duties

2. Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machinery

3. Ensure all daily and periodic cleaning works are carried out as per schedule

4. Attend to complaints and ensure customers' satisfaction

5. Check on staff punctuality and discipline

6. Any other duties assigned by Superiors and Clients

Requirements:

1. Able to work midnight shift

2. Able to work OT including weekends and public holidays.

3. Able to work in islandwide locations, and able to go to multiple locations daily.

4. Excellent customer service skills and able to interact well with clients

5. At least 1 year’s experience in similar role in hotel sector

This role is designed for a marketing executive (at least 3-5 years’ experience) with robust track record and technical skills in digital and performance marketing strategies, marketing analytics, excellent interpersonal and communication abilities, strong campaign and agency management track record, focused commitment to excellence, and deep motivation to learn and grow.

Key responsibilities:

1. Strong driver of all marketing campaigns with a clear eye for technical set-up and technical optimisation
2. Define clear marketing objectives and measurables with external agencies and
3. Curate target personas, competitor social and digital landscape and customer journey to develop actionable insights
4. Audit content calendar and provide actionable, research-based input to curate content
5. Manage SEO agencies with a clear eye on 1) target KPIs 2) SEO goals 3) technical process
6. Work with external freelancers on the design and production of marketing collaterals and assets
7. Work with external marketing agencies for on-site marketing and partnerships/sponsorships with key stakeholders such as universities
8. Build relationships with our external partners in Southeast Asia and Australia, manage communication lines, and oversee booking data from each partner
9. Strategic identification of the right marketing channel (OSEP) and the right content type based on user journey and target persona.
10. Assist the team in developing an overall content marketing plan and digital marketing plan
11. Manage, report and optimise the performance of organic channels and campaigns
12. Manage, report and optimise the performance of paid channels and campaigns
13. Ownership of marketing KPIs for each content asset class and for each marketing channel (OSEP)
14. Promote our marketing assets and content on various marketing platforms/Channels outside of Facebook/Google
15. Work closely with agency in A/B testing to optimise ad performance
16. Monitor and manage cost per clicks to ensure optimised investment returns
17. Provide reporting fortnightly to management
18. Write clear briefs with specific, measurable targets for short-term promotion or engagement campaigns and facilitate implementation.
19. Provide clear reporting on performance of short-term campaigns
20. Manage KOL campaigns with clear ROI reporting and recommendations

Required skills and attributes:

1. Bachelor's degree preferably in business, data analytics or marketing with good honours OR general degree with honours with training and certification in digital marketing
2. Candidates with 3-5 years of experience and proven track record as a digital and performance marketing specialist
3. Extensive hands-on experience in campaign management tools and A/B experimentation
4. Experience in articulating coherent and well-defined marketing strategy paper and agency briefs
5. Strong in campaign and project management, with ability to work with multiple stakeholders, manage competing priorities, and meet tight deadlines
6. Well versed in campaign performance management, optimisation and reporting across all OSEP channels
7. Strong experience in working with copywriters, graphic designers and other content creators to curate brand-specific, original and impactful content that drives marketing outcomes and meet campaign goals
8. Technically competent in the functionalities of google analytics and search engine optimisations
9. Agency experience a big plus
10. Experience managing a marketing budget or a team is an advantage
11. Deep understanding on how to use data to optimise performance of website, Adwords, and Facebook Ad
12. Robust track record in building brand awareness through managing organic (shared/owned/earned) social media post and brand campaigns.
13. Strong Microsoft Power Point and Excel Skills desirable
14. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
15. Strong content curation background and ability to chart and execute a strategic SEO roadmap
16. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
17. Excellent time management and organisational skills
18. Dependable and proactive in follow up
19. Robust execution and implementation abilities
20. Highly independent and able to work under stressful situations

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges