IT Support Engineer

Salary Range: $4000 - $4500
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh/renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies

Responsibilities:

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operation including end-user computing device performance monitoring
• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Any other IT duties as assigned

Requirements:

• Recognized Diploma or Degree in Information Technology or equivalent
• Minimum 3 years of experience in providing IT support to end- user community
• Experienced in troubleshooting IT issues at L1/L2 support levels and escalating to higher levels of IT support

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Job Summary:

· Salary package: Basic $3500 - $4000 + Performance Bonus

· Working hours: Monday to Friday 9am - 6pm

· Working location : Kallang

Job Responsibilities:

Job Objective:
•⁠ ⁠Work closely with manufacturers and Engineers to implement and service audio visual and video conferencing solutions in accordance to company’s standards and best practices to meet customer’s requirements

Core Responsibilities:
•⁠ ⁠System configuration, Testing & Commissioning of Integrated Audio Visual and Videoconferencing solution.
•⁠ ⁠Conduct end user trainings to end users on how to use the Solution(s) implemented.
•⁠ ⁠Work closely with in house AV Designers and Engineers from different manufactures to implement full integrated solutions for venues like meeting room, lecture room, experience centre, command centre, auditorium, ballroom, etc
•⁠ ⁠Study the schematic drawings to understand the technical & functional requirements to implement each solution
•⁠ ⁠Assist in after sales services

Requirements:

•⁠ ITE/ Diploma in IT/Engineering/Audio Visual
•⁠ Minimum 2 years of experience in System configuration, Testing & Commissioning for Audio Visual solution. Good to have:
•⁠ Experience in some of the products like Videowall, LED & LCD Display, Digital Sound Processor (DSP), Amplifier, Speaker, videoconferencing, Audio Visual Switches.
•⁠ Experience in similar renowned AV brands like Samsung, Crestron, Extron, BOSE, Ev, Poly, Cisco, Logitech, etc
•⁠ Experience in Crestron, Extron, AMX, Kramer automation programming will be an added advantage
•⁠ Experience in DSP programming will be an added advantage

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Lee Tau Shen

Registration Number: R21109698

EA Licence No: 16C8004 (Elitez Pte Ltd)

• Position : Project Engineer (A&A Construction/Junior Role) - Up to 5,500 + Bonus
• Office Location : East - Aljunied
• Working hours : Monday to Friday | 8am to 6pm | Saturday 8am to 12pm
• Salary (commensurate with experience) : Up to $5,500 + Variable Bonus + Annual Leaves + Medical Benefits + Travel Reimbursable
• Duration : Permanent
• Industry : Construction Sector - A&A / Building Works

Main Responsibilities:

• Manage the transmission of documents and drawings to the client and subcontractor to ensure the updated drawings are issued.
• Prepare method of statement and work procedure
• Conduct weekly or monthly meeting with sub-contractors to update progress of work
• Ensure quality of work is achieved and all government and safety regulation are complied
• Oversee drawing management and control of technical documentation
• Manage procurement of resources, monitor and control material usage on site to avoid unnecessary wastage or wrongly usage.
• Assist the Project Manager or Senior Project Engineer in co-ordination with consultants on change order issued and liaise closing with the Quantity surveyor by providing necessary supporting documents on the change order
• Any other duties assigned

Requirements:

• Minimum of Degree in Architectural/ Building / Construction Management or related; with at least 1 year of experience with restoration projects.
• Great team player with pro-active attitude.
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

We are seeking a maintenance engineer for our client ST Engineering.

Job Title: Maintenance Engineer

Responsiblities

Involve in one or more teams in supporting and upkeeping our Satellite Communication systems running smoothly through

• Troubleshooting works, of integrated systems consisting of electrical, mechanical and electronic subsystems in both indoor and outdoor environment

• Workshop bench test to troubleshoot faulty Radio Frequency and baseband equipment using common engineering tools and support test equipment

• Technical writing of Acceptance Test Procedures (ATP) of Radio Frequency and baseband equipment

• Technical writing of documents like work instructions and manuals

• Proficient in the use of support test equipment like multimeter, spectrum analyzer and power meter

• Proficient in operating simple tools

• Able to understand Radio Frequency Engineering drawings or Electrical circuits

• Supporting of overseas exercises when called for

Requirements

• Diploma in Engineering in Electrical/Electronics and Communication / Information Technology or equivalent

• Possess at least 5 years of maintenance/operating experience on the Satellite Communication system or with Alcatel/Cisco switch and router networking and Information Technology administration experience

• Ability to learn and pick up skills quickly

• Good leadership

• Self-motivated

• Possess Class 3 driving license is an added advantage

• Standby/recall duties are required on the rotational basis

• Must be willing to travel at short notice

• Working location is in Ang Mo Kio

• Singaporeans Only

Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

• Position : ALL WELCOME - Technical Sales Engineer (NO EXP REQUIRED/TRAINING PROVIDED) - Up to $4500
• Location : West – Bukit Batok Crescent
• Working hours: Monday to Friday | 8.30am to 5.30pm
• Salary (commensurate with experience) : Up to Basic of $4,500 + Average Incentives of $1,000 + AWS + Variable Bonus + Transport Reimbursement/Allowance + Mobile Phone Allowance + Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Industrial Automation

Main Responsibilities:

• Responsible for preparing quotations, proposal according to customer’s requirements
• Plan sales visits, customer calls
• Service existing clients and proactively identify and develop new customers and markets
• Conduct product training and presentation to customers
• Follow up on sales lead, sales orders and deliveries
• Provide application/product support to customers and internal sales team
• Provide post sale and presale application and sales support by analysing and recommending solutions to meet customer’s needs.
• Using technical skills to demonstrate to potential customers the usefulness of the product and how it may suit the customer better than competing products..

Requirements:

• Diploma/ Degree in Electronics / Electrical / Engineering/ Industrial/ Mechatronic/Mechanical
• No experience required/ Entry level candidates are welcome to apply
• Training on products will be provided
• Bilingual in English and Mandarin to communicate with colleagues who can only speak in mandarin

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

Salary Range: $4000 - $4500
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh/renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies

Responsibilities:

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operation including end-user computing device performance monitoring
• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Any other IT duties as assigned

Requirements:

• Recognized Diploma or Degree in Information Technology or equivalent
• Minimum 3 years of experience in providing IT support to end- user community
• Experienced in troubleshooting IT issues at L1/L2 support levels and escalating to higher levels of IT support

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

- Permanent

- Up to $4,000 + AWS + Travel allowance

- Boon Lay Way

- Mon to Fri (8am to 5pm)

Job Responsibilities:

You will play a critical role in maintaining the operational efficiency of our equipment. Your expertise will ensure that our services remain top-notch, directly impacting our client satisfaction and operational success.

Key Responsibilities:

• Conduct periodic inspections, repair, service, and maintenance of equipment to ensure reliable operation.
• Collaborate with clients and superintendents to deliver quality services efficiently.
• Generate reports and present findings to relevant personnel.
• Provide remote troubleshooting support through emails, ensuring customer issues are resolved promptly to maintain high satisfaction levels.

Period:

• Permanent

Location:

• Boon Lay Way

Working Hours:

• Mon to Fri (8am to 5pm)

Salary:

• Up to $4,000 + AWS + Travel allowance

Requirements:

• Ability to work overtime and weekends as required.
• Willingness to travel overseas for an assignment as required.
• Ability to work independently and under pressure, delivering quality results within tight schedules.
• Team player
• A minimum of a Diploma in Engineering (Electrical, Electronics, Mechanical, Mechatronics) or equivalent educational background.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1879978)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, Shenton House,

#19-01 Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Senior/Mechanical Design Engineer

Salary: $4,000 - $6,000 (depend on experience)

Working Days: Monday - Friday

Working Hours: 8:30am - 6:15pm

Working Location: Woodlands

Responsibilities:

As a Senior Mechanical Design Engineer, you'll play a crucial role in our team, leading the design and development of our products from concept to production. Your focus will be on driving innovation, ensuring our products meet the highest standards of quality, performance, and reliability. You will collaborate closely with cross-functional teams, playing a key role within the team.

Job Responsibilities:

• Analyze project requirements and develop innovative solutions to meet customer needs.
• Design high precision and high-tech automation equipment, ensuring that it meets performance, quality, and reliability standards.
• Select components such as servo axes and robots based on project requirements.
• Coordinate with fabrication houses and component suppliers to ensure timely delivery of parts and components.
• Guide assembly technicians in building and testing the equipment, ensuring that it meets design specifications and performance requirements.
• Conduct design reviews and provide feedback to ensure continuous improvement of our products.
• Stay up to date with the latest developments in mechanical engineering and automation technology.
• Other duties as assigned.

Job Requirement

• Bachelor’s degree / Diploma in Mechanical Engineering / Mechatronics or related field preferred.
• Min 6 years of relevant experience in automation equipment design.
• Knowledge and experience in factory automation is an advantage.
• Experience in electrical, pneumatic, and sensor component selections.
• Proficient in SolidWorks 3D software.
• Strong understanding of mechanical engineering principles, materials, and manufacturing processes

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

- 1 year outsourced contract

- Up to $5000 + Standby Allowance $200

- Mon-Fri : 8:30 am to 6 pm

- Ang Mo Kio

Job Descriptions :

The System Engineer is responsible for

• To provide support for Data Center.
• Assisting the Customer in the verification, isolation and/or provision of a
• temporary work around for the incident/problem logged.
• Resolving the incident/problem onsite.
• Escalating unsolvable problems and service requests to the System and/or
• Software Engineer and reporting the escalation to the Project Manager.
• Generating the relevant administrative records and reports.
• Introducing and integrating new technologies into existing environments.
• Applying operating system updates, patches, and configuration changes.
• Adding, removing, or updating user account information, resetting
• passwords, etc.
• Answering technical queries
• Maintaining the configuration of the system.
• To implement Service Request and Change Request
• Contacting OEM/Vendor for technical support
• Able to work shift including weekends and public holidays.
  ​

Period:

• 1 year outsourced contract

Working Hours:

• Mon to Fri : 8:30 am to 6 pm

Salary:

• Up to $5000 + Standby Allowance $200

Working Location:

• Ang Mo Kio

Job Requirements:

• Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation

Special Knowledge or Skills​:

• ​Preferably with Microsoft Certification and/or ITIL certification.
• Good Knowledge of following products will be advantageous:
  -Linux
  -Unix
  -Active Directory/DNS
  -Microsoft Azure Stack
  -Microsoft Windows 2016-2022
  -Commvault Backup and Recovery
  -Symantec Endpoint Protection
• ITIL certification will be an advantage.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1332758)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

- 1 year contract (outsourced contract)

- Up to $4400 + Shift allowance

- 12 hrs rotating shift

- Ang Mo Kio

Job Descriptions :

The L1 System Engineer is responsible for:

• To provide 24 x 7 support for Data Center running on 12 hours shift
• Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
• Resolving the incident/problem onsite.
• Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Project Manager.
• Generating the relevant administrative records and reports.
• Introducing and integrating new technologies into existing environments.
• Applying operating system updates, patches, and configuration changes.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries
• Maintaining the configuration of the system.
• To implement Service Request and Change Request
• Contacting OEM/Vendor for technical support
  
  

Period:

• 1 year contract (outsourced contract)

Working Hours:

• 12 hours rotating shift (work 2 days, rest 2 days) (8pm to 8 am or 8 am to 8 pm)

Salary:

• Up to $4,400 + Shift Allowance $350

Working Location:

• Ang Mo Kio

Job Requirements:

• Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
  

Special Knowledge or Skills
:

• Preferably with Microsoft Certification and/or ITIL certification.
• Good Knowledge of following products will be advantageous:
• -Linux
• -Unix
• -Active Directory/DNS
• -Microsoft Azure Stack
• -Microsoft Windows 2016-2022
• -Commvault Backup and Recovery
• -Symantec Endpoint Protection
• ITIL certification will be an advantage.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1332758)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

• 5+ years of professional experience in QA / Testing and agile methodology
• Skilled in both Manual and Automation testing
• Tooling experience in SQL Server/DB2/SQL, SOAP UI, XML, JIRA knowledge
• Experience in Selenium, APPIUM, KATALON, TOSCA, API, WINDMILL is required
• Good team player, fast learner and good analytical skills
• Strong knowledge of software QA methodologies, tools and processes
• Hands-on experience with automated testing tools
• Experience with performance and/or security testing is a plus
• 6 months contract

• Up to 4000 + AWS + VB
• 5 Day work week
• Monday – Friday, 7.50am – 4.55pm

Responsibilities:

• Comprehend the policies and objectives related to Quality, Environmental, Water Efficiency, and Occupational Health & Safety, including environmental impact assessments and safety risk evaluations.
• Ensure the effectiveness of the Quality & Environmental Management System within the department, maintaining compliance with legal and regulatory requirements.
• Conduct regular solution analyses and manage replenishment activities.
• Troubleshoot process issues and provide detailed technical reports.
• Identify, assess, and review risk hazards and environmental impacts for both existing and new processes and activities.
• Report any quality, environmental, water efficiency, or safety concerns to the appropriate internal authority.
• Coordinate with customers on production issues and project updates.
• Develop and periodically review work instructions, process parameter standards (PMP), and Failure Modes and Effects Analysis (FMEA).
• Perform any additional tasks as assigned by the supervisor.

Requirement

• Degree in Chemical Engineering or related discipline.
• Having relevant work experience in electroplating / semiconductor field.
• Knowledge and experience in Wafer Plating is essential.
• Independent and self-driven individual.
• A team player with good interpersonal skills.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Raymond Ng Jun Han | EA Personnel No.: R1657009

Key Responsibilities:

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
• Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensures the efficient and comprehensive resolution of incidents and requests.
• Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
• Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
• Provides second line remote and onsite technical support to clients.
• Provides second line field engineering services to clients.
• Reports and escalates issues to 3rd party vendors if necessary.
• Follows the required handover procedures for shift changes to ensure service continuity.

Knowledge and Attributes:

• Good communicate skills, both verbal and written.
• Ability to plan activities and projects well in advance and take into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
• Collaboration certifications such as - Valid CCNP Collaboration Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; Valid Webex Calling & Webex Contact Centre certification.

Required Experience:

• Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
• Moderate level experience in technical support to clients.
• Moderate level experience in diagnosis and troubleshooting.
• Moderate level experience providing remote support in Collaboration technologies.
• Moderate level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
• Basic understanding of Network routing and switching.

The Cross Technology Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Cross Technology Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.

Required Experience:

• Basic understanding of Network routing and switching.
• Moderate level experience in Data Center technologies such as Cisco UCS server platform (B-series, E series blade servers, C-series rack servers), UCS Fabric Interconnects/ UCS Manager
• Moderate level experience in technical support to clients.
• Moderate level experience in diagnosis and troubleshooting.
• Moderate level experience providing remote support in Data Center and Storage technologies.
• Moderate level experience in relevant technology (VMware vCenter Server and ESXI, Netapp AFF / FAS, Dell Poweredge, HP Proliant, Microsoft Windows Server, RHEL / Ubuntu Linux)

IT Support Engineer | Up to $4.5k | 5 Days | Siglap

Salary Range: $4000 - $4500
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh/renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies

Responsibilities:

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operation including end-user computing device performance monitoring
• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Any other IT duties as assigned

Requirements:

• Recognized Diploma or Degree in Information Technology or equivalent
• Minimum 3 years of experience in providing IT support to end- user community
• Experienced in troubleshooting IT issues at L1/L2 support levels and escalating to higher levels of IT support

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

IT Support Engineer

Salary Range: $4000 - $4500
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh/renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies

Responsibilities:

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operation including end-user computing device performance monitoring
• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Any other IT duties as assigned

Requirements:

• Recognized Diploma or Degree in Information Technology or equivalent
• Minimum 3 years of experience in providing IT support to end- user community
• Experienced in troubleshooting IT issues at L1/L2 support levels and escalating to higher levels of IT support