Main Purpose of Job:

Support the Asia Investment division in its development and monitoring of SJP’s Asia investment proposition, ensuring it provides a suitable and competitive investment offering for the Partnership and one which meets client needs.

Key Responsibilities of the Job:

The role holder will be part of a pool of resources within the Asia Investment Division and will work with senior members of the Asia Investment Division to deliver the overall Asia investment proposition.

Responsibilities of the role holder include (but are not limited to):

• Ongoing monitoring of the investment portfolios and funds across Asia, including:

1. Portfolio / fund charting, research, and analyses
2. Build and maintain efficient processes for obtaining the data and information for investment analyses
3. Producing investment Management Information (MI)
4. Producing bespoke asset reports for partners / clients / regulatory reporting
5. Perform product due diligence and fund research as required

• Manage partner queries relating to the Asia investment proposition, including managing the Asia Investment team mailbox and/or provide on-the-ground assistance to partners as needed.
• Prepare updates relating to portfolios and funds for partners and clients. These include portfolio reports, factsheets, client aids, and investment commentaries.
• Manage and prepare trades for 3rd party products that have business with SJP. These include but not limit to iFast Financial, Swissquote, Friends Provident International and Utmost International.
• Work with the automation team on Investment related projects.
• Foster positive working relationship with the Business Support team and generate ideas to increase the level of Partnership engagement.
• Formulate investment solutions through portfolio construction either as part of the inhouse portfolio updates or bespoke advisory portfolio requests, through fund research, analyses, and stress testing.
• The support of our External Asset Manager (EAM) operations including investment dealings and portfolio maintenance on the EAM platform.
• Ensure compliance with relevant regulations and to flag irregularities & potential risks.
• Ensure ESG considerations are built into the Asia Investment proposition, and that clients are treated fairly at all times in their investments (in line with group business priorities).

Requirements of the Job:

Job Knowledge:

• Bachelor Degree’s holder in Financial disciplines.
• On job training will be provided, fresh graduate or with less work experience will also be considered.
• Self-motivated, independent worker, excellent presentation skills with the ability to work under pressure in a fast-paced environment.
• Strong organizational skills with the ability to handle multiple tasks.
• Develop and maintain efficient workflows and processes.
• Manage schedules, deadlines, and prioritise tasks effectively.
• Organise and maintain documentation and project files.
• Articulate, detail-oriented and work with specific timeframes.
• Ability to manage multiple tasks effectively while maintaining high-quality standards.
• Possesses strong communication and interpersonal skills to facilitate collaboration among diverse teams.
• Exhibits a business-minded, receptive to change, adaptability and learning mentality.
• A proactive learner with a passion for investments and strategic initiatives.

Problem Solving:

• Strong analytical skills.
• Ability to highlight key considerations and risks in portfolios through ongoing monitoring.
• Ability to demonstrate creativity and through thorough analyses, formulate evidence-backed opinions and stories to help partners communicate the information to their clients.
• Ability to work with different teams and demonstrate innovation in generating investment communication ideas.

Nature and Scope of Impact:

• The role contributes strongly to the FUM in Asia by providing the support required to help partners in their engagement with clients.
• At an organisational level, the role provides valuable inputs and support on the Asia proposition development, investment related & operational matters to staff, partners, and management teams.

Interpersonal Skills:

• Excellent teamwork and communication skills.
• Collaborate with team members to achieve project goals.
• Proficiency in communicating clearly & effectively with various stakeholders (internal & external) on a daily basis; keeping in mind the complexities of certain information and the influence the exchange will have on the receiving party.
• Good stakeholder management skills, including building relationships with partners.
• Strong interpersonal and presentation skills required as the role requires frequent presentations and partner engagement.

We are recruiting for a Data Centre platform with regional offices in key cities within Asia Pacific. They are backed by various institutional capital and has been looking to ramp up their DC acquisition and hence will be beefing up the investment management team with an analyst/associate for their Singapore/Japan office.

You will be responsible in developing and implementing business strategies for sourcing acquisition or investment opportunities, including specific strategies designed to achieve short and long-term growth and profit objectives. You will be supporting origination of new investments and business opportunities and involved in analysing economic and market trends, earnings prospects, financial statements, and various other indicators and factors to evaluate suitable investment opportunities and strategies.

This will also include feasibility studies and other research for potential investments, investment underwriting, due diligence, managing documentation, site visits and investment closing, preparing management reports, board materials, Investment Committee memorandums on potential opportunities as well as supporting transaction due diligence and closing processes.

Other responsibilities include developing, implementing and managing asset management strategy to meet business performance objectives as well as asset optimization through the analysis of data centre efficiencies and identifying opportunities for improved performance.

You will drive data centre budget and strategic plan process, valuations, leasing management, insurance procurement, reporting, hold-sell analysis, as well as other asset management cycle of activities including capex and asset enhancement initiatives. You will provide inputs to the projection of cash flow models, life of fund models and work closely with investment team, portfolio reporting team and finance team and managing the post-acquisition integration plan.

Requirements:

• You are degree qualified in Finance, Real Estate, Engineering, Accountancy from a reputable educational institute and have about 2 to 4 years of relevant work experience in data centre, real estate and/or investment industries.
• You are resourceful, possess strong initiative, great independence in working in a fast-paced environment.
• You have excellent business and financial acumen as well as interpersonal skills to manage various stakeholders of different nationalities.
• Fluent in English and Japanese (written and verbal)

All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purposes only.

Please apply with your CV in word document format. We regret to inform that only shortlisted candidates will be notified. For other positions related to real estate, please go to https://careers.tri-cap.com.sg/.

EA Licence: 24S2282

​EA Personnel: R1109270

• Requirements Analysis & Elicitation – Preparing Business requirements document.
• Experienced in high volumes of functional user stories authoring
• Responsible to identify and define detailed functional specifications based on the business requirements document or user stories.
• Analyse and propose the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation.
• Convey functional and non-functional requirements to System Analysts to ensure clear and complete understanding of requirements.
• Work closely with Technology to ensure proposed solution aligns with requirements.
• Monitor and manage risks /issues related to requirements and scope-creep.
• Assist in translating business requirements into test scenarios.

Mandatories are:

• Experience in Corporate Payments/Transaction monitoring
• Candidates should be proficient in
• Corporate Banking
• Knowledge of scams and their modus operandi
• Payment Fraud
• Internet Banking
• Regulatory and compliance around online payments
• Experience in Business Analysis. 5-8 years

Mandatory Skills

Description

• Experience in banking processes particularly on Account Opening System that covers KYC, and Customer Maintenance services.
• Performs System Integration Testing, User Acceptance Testing and Regression Testing of the application.
• Generate and share daily execution reports using Jira.
• Involve in daily stand-up meetings.
• Coordinate with team members and other teams for day-to-day work.
• Do email support for different application issues under the team.

Mandatory Skills

Description

• Experience in banking processes particularly on Account Opening System that covers KYC, and Customer Maintenance services.
• Performs System Integration Testing, User Acceptance Testing and Regression Testing of the application.
• Generate and share daily execution reports using Jira.
• Involve in daily stand-up meetings.
• Coordinate with team members and other teams for day-to-day work.
• Do email support for different application issues under the team.

Responsibilities:

• Conduct regular vulnerability scans and assessments on networks, applications, and systems.

• Analyse scan results, prioritize vulnerabilities based on risk, and recommend remediation actions.

• Design, implement, and manage security measures for network infrastructures.

• Monitor network traffic for unusual or suspicious activity and respond to security incidents.

• Stay up to date with the latest security threats, vulnerabilities, and mitigation

techniques.

• Analyse potential threats and vulnerabilities to recommend proactive measures.

• Work closely with teams to ensure security best practices are integrated into

all systems and processes.

• Assist in the development of security policies and procedures.

• Prepare detailed reports on security incidents, vulnerabilities, and remediation efforts.

• Maintain documentation of security protocols and incident responses.

Requirements:

• Degree/Diploma in Information/Data/application security

• Proficiency in security assessment tools (e.g., Nessus, Qualys, Burp Suite, Metaspoilt) is mandatory.

• Strong understanding of network protocols, firewalls, VPNs , IDS/IPS, and

security best practices.

• Experience with incident response and security incident management.

• Familiarity with compliance frameworks (e.g., NIST, ISO 27001, PCI-DSS).

• Knowledge of scripting languages (Python, Bash, etc.) for automation tasks.

• Candidates must be able/well verse in Speaking, Writing, Reading in Mandarin and English

We are looking for a Trading Analyst Officer to improve the reliability of the existing systems and support the development of the new systems. The role is based in Singapore. It requires many interactions with the teams in Europe. Your main role involves around:

Production monitoring

• Monitor the global IT platform and execute the associated action when alerts are raised.
• Process (analyze, solve, document) incidents.
• Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
• Maintain monitoring systems and continuously share ideas to improve its effectiveness.
• Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
• Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
• Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures

Support to users

• Process local user support requests (configurations, assistance,…)
• Collect regularly user feed-backs on system Run Quality and share it with development teams

Transversal

• Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,
• Self-organize continuous learning on the IS systems and landscape
• Manage the IT part of the Singapore Business Continuity Plan
• Share improvement ideas with Business Analyst

Technical Skills

• University degree in IT Engineering or Mathematics.
• 2-6 years relevant experience in IT trading environment
• Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.

Behavioral and social skills

• Interactive behavior : Active Listening and communication skills
• Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation
• Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability

Technical and functional skills

• Understanding of trading environment.
• First experience in live monitoring and application support of large IT systems
• Good technical knowledge on the Windows environment
• SQL skills
• Good Scripting skills

The Business Analyst will play a critical role in analyzing business operations, identifying opportunities for improvement, and supporting decision-making processes. This individual will work closely with cross-functional teams to ensure the company achieves its strategic objectives, particularly as we expand our fleet and client base.

My client is a securities firm that is seeking to grow its finance team. This newly created position will involve managing the full spectrum of accounting tasks, including reconciliations and overseeing month-end and year-end closings. Additionally, you will play a key role in various process improvement projects, contributing to the enhancement of financial operations.

Requirements:

• Bachelor's Degree, preferably with CA/CPA
• Minimum 3 years of financial accounting experience, ideally from a Financial Institution
• Excellent communication skills

Interested applicants please send your resume in MS Words format to [email protected] and attn it to Joey Chen (R1878026)

Shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: R1878026

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

#LI-JC1

Develop user interfaces using React.js and other modern front-end frameworks.

• Create responsive and visually appealing web pages.

• Implement state management using tools like Redux.

• Collaborate with UX/UI designers to ensure a seamless and intuitive user experience.

• Design, develop, and maintain server-side logic using Java and related technologies.

• Implement and maintain RESTful APIs to facilitate communication between the front-end and back-end systems.

• Design, develop, and deploy microservices using Java-based frameworks (e.g., Spring Boot).

• Implement communication protocols between microservices, such as REST or message queues.

• Write complex SQL queries and manage database interactions.

• Work with both relational (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB) databases.

Expertise in Java and JavaScript technologies, specializing in data structures, algorithms, and full-stack development. The ideal candidate will have hands-on experience designing, developing, and maintaining scalable web applications using React, Angular, Vue.js, Spring Boot, and Hibernate in both monolithic and microservices architectures.

Key responsibilities include developing front-end solutions with React and TypeScript, back-end APIs using Spring Boot, and managing databases like MySQL and PostgreSQL. The role requires proficiency in cloud services such as AWS EC2, AWS S3, and experience with Kafka for asynchronous communication. Familiarity with CI/CD processes using Jenkins, and unit testing with JUnit and Mockito is essential. The candidate will work closely with cross-functional teams to deliver high-performance and secure applications.

Key Technologies:

• Frontend: JavaScript, React, Angular, Vue.js, HTML5, CSS3, SCSS, TypeScript

• Backend: Java 8+, Spring Boot, Hibernate, JPA, Redis, Kafka, RESTful APIs

• Databases: MySQL, PostgreSQL, MongoDB

• Cloud: AWS (EC2, S3), PCF

• Version Control: GIT, Bitbucket

• Testing: JUnit, Mockito, Jasmine, Karma

• Oracle Certified Java Standard Edition Developer

• Strong experience with microservices architecture and cloud infrastructure"

Requirements:

• Bachelor’s degree in computer science or a related field.

• Proven experience as a Full Stack Developer with a focus on Java, microservices, and React.

• Strong understanding of software development principles and best practices.

• Experience with version control systems, particularly Git.

• Excellent problem-solving and communication skills.

Technology Stack :

HTML5, CSS3, SCSS, Bootstrap, JavaScript, Typescript, jQuery,

AngularJS, Angular 17, Ngrx, NodeJS, ExpressJS, Jasmine, karma, Jest, i18n, Angular Material,

Responsive Web Design, ReactJS, Adobe analytics, Adobe launch, pdfMake, d3JS, npm packages, Java, Spring boot, Micro services, API integration, Maven, Python

IDE: IntelliJ, Webstorm, Visual Studio Code, Splunk Dashboards, Postman.

CI/CD: Jenkins, Bit bucket, Jira, Confluence, Bamboo.

Role Responsibilities:

Conduct audits of RMGFIN portfolio, including market and liquidity risk management and finance.
Data analytics for Bank's risk, capital, and financial data
Pattern recognition and outlier analysis through critical thinking

Internal ref: 9272

Regards,

Lini

Recruitment Consultant

R22108463

• Well Established Company
• Basic $4500 - $5000 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Boon Lay
• Working day: Monday to Friday
• Working hours: 8.30am to 5.30pm

Job Responsibilities:

• Work closely with relevant teams to gather necessary data and collaborate on pricing initiatives
• Develop appropriate prices for new products and updates to existing products
• Assist in product profitability analysis, taking into account production costs, marketing expenses, and sales volumes
• Recommend pricing adjustments to enhance product profitability
• Assist in pricing review and reports
• Monitor pricing performance to ensure pricing data consistency and accuracy
• Generate reports and dashboards to track KPIs
• Conduct thorough pricing analysis to evaluate historical pricing trends, price elasticity, and product performance
• Utilize data insights to identify opportunities for price optimization
• Generate well-developed, accurate quote proposals
• Other ad hoc duties as assigned

Job Requirements:

• Possess minimum Bachelor’s degree in any discipline, with minimum 2 years relevant experience in product pricing, market research or analytical role

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities:

• Supporting risk management and ensuring compliance with internal and external rules.
• Provide timely P&L and risk reports to help manage trading activities.
• Produce daily P&L and exposure reports, analyze variances.
• Work with the front office to resolve issues and ensure accurate reporting.
• Monitor and assess credit & risks.
• Assist in preparing and validating credit applications.
• Verify trade confirmations, recaps, and contracts.
• Track positions and work with traders to optimize revenue.
• Ensure trading activities follow regulations and internal policies.
• Support pre-deal and onboarding processes to improve operational flow.
• Ensure smooth communication and colaboration across teams to meet goals.
• Ad hoc duties as assigned.

Requirements:

• Degree in Business Administration, or equivalent.
• At least 2 - 3 years of experience in middle office risk analysis, preferably with trade operations support experience.
• Familiarity with future markets, including hedging and position management.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

about the company

A leading offshore maritime MNC, they are a renowned leader in their space with sizable operations and strong regional footprint. As part of their strategic business growth, they are looking for an additional headcount as a Financial Analyst.

about the job

Reporting to the Financial Planning & Analysis Manager, you will be responsible for the full spectrum of financial analysis including budgeting, forecasting, variance analysis and reporting to support strategic decisions. This is a business-oriented role where you will be proactively working with the other functional stakeholders to review and drive business performance. As this is a newly created function, you will help to formulate qualitative reports and dashboards to provide visibility on KPI metrics. and proactively participate in reviewing and recommending strategic decisions.

skills and experience required

You should ideally possess a degree in accountancy, finance or business with at least 4 years of relevant financial planning & analysis experience, preferably in a similar industry. You are highly competent with excel and able to build robust reports. You have strong analytical skills and are able to work independently. Excellent communication skills to liaise with various internal and external stakeholders. You can look forward to a hybrid work environment.

(EA: 94C3609/R1216039)

About Us:
From business process re-engineering to global business expansion for Japanese corporations, Abeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.


Responsibilities:

• Support SAP S/4 HANA maintenance and perform system updates to comply with regulatory changes across Asia and Pacific countries.
• Manage SAP S/4 HANA implementation projects, ensuring timely and successful execution.
• Gather and clarify requirements from various regional offices.
• Facilitate communication between the Japan HQ and offices in other countries to ensure smooth project execution.

Requirements:

• Minimum a Bachelors Degree in Information Technology related field.
• SAP S/4HANA implementation experience, particularly in the SD, MM, and FI modules.
• At least 3 years of experience in the trading industry, preferably with experience in a trading house or working with a trading house.
• At least 3 years of Business Process Reengineering (BPR) experience, with the ability to improve processes, whether system-related or not.
• Good communication skills in English and Japanese language (to liaise with Japanese stakeholders and clients).
• Proficiency in documenting business processes using tools such as PowerPoint or Visio.
• Experience with digital-related projects, including Robotics Process Automation (RPA), SuccessFactors, Business Intelligence and Data Analytics is a plus.

Why Join Us
At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

Responsibilities

• Conduct Name Screening against Sanction list, Politically Exposed Person list, Internal Blacklist and Adverse News to support KYC Periodic Review Activities.
• Coordinate between relevant parties and stakeholders to complete screening in timely manner
• Ensure that screening assessments are adequately and properly documented for regulatory/audit level review.
• Coordinate and/or prepare the required management information reporting data as applicable.
• Other tasks as assigned by Group Head / Team Lead.

Requirements

• Able to link diverse information to build a full picture and spot inconsistencies.
• Possesses knowledge of MAS regulation on AML and Sanctions requirements including KYC, Screening.
• Strong team player.
• Good communications skills, hands on, independent and proactive in carrying out investigation on customers and/or transactions. Able to work with front office and back office.

• Experience in Active Directory/ Entra AD required.
• Lead the system team, overseas the managment of WINdows & Linux both.
• Monitor and maintain Windows and Linux servers to ensure optimal performance and uptime.
• Assist in troubleshooting and resolving system-related issues for both platforms.
• Perform routine maintenance tasks, including updates, patches, and backups.
• Manage user accounts and access permissions across Windows and Linux environments.
• Support system deployments, configurations, and software installations.
• Manage user Access Control, Security policies and system configuration.
• Document system configurations, processes, and procedures for future reference.
• Assist with system monitoring and generate performance reports.
• Collaborate with senior team members to implement security measures and best practices.
• Participate in disaster recovery and business continuity planning activities.
• Provide technical support to end-users and escalate issues as needed.
• Collaborate with other IT Teams.

Requirement

• Minimum bachelors degree holder
• Hands on Entra AD experience
• Minimum 5 years of experience in server administration
• Hands on experience in administering Windows & Linux Servers.
• Good to have experience in VMWare, Nutanix.
• Able to multi task

The Opportunity

· This is an exciting opportunity to work for one of the leading banks.

· It is an opportunity for an experienced Market Data Analyst to join their team

· Starts off as a 12 months contract

The Job

· Work closely within VCG, Rates and PC team on rates sourcing process (end-to-end from source to distribution)

· Assist VCG & Rates team for daily BAUs including rate configurations and resolving rate exceptions/investigations

· Perform trending analysis of key market data drivers giving more insights to daily movement.

· Assist with testing of projects and initiatives in rates automation & enhancements across VCG and Rates team, as well as tracking and following up on the status of the various initiatives

· Responsible for delivery of end of day market data for EOD valuation for an asset class

The Talent

· Minimally 2-4 years of relevant experience

· Deep knowledge of main financial products

· Understanding of interest rates, fixed income, derivatives, and valuation processes.

· Clear, structured communication and interpersonal skills

· Willingness to adapt to new challenges in a dynamic environment with shifting priorities

· Strong analytical, quantitative skills and proficient user of Excel

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]

• Email Topic: Apply Market Data Analyst

• Only shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R22105099

EA Licence No.91C2918

Contract 12 mths

Location: East or West

Domain: Banking

Exp Level: Beginner (1-3yrs)

1. Perform day-to-day operational activities in relation to Inward Telegraphic Transfer (ITT) / Outward Telegraphic Transfer (OTT)
2. Ensure completeness and correctness of customer instructions before processing
3. Perform daily reconciliation of ITT/OTT payments
4. Collaborate widely with internal stakeholders and ensure that their ITT/OTT payment related queries are timely addressed, and issues timely resolved.
5. Ensure timely escalation of system issues and work with tech counterparts to resolve those issues

Interested applicants are encouraged to apply directly by emailing [email protected] for a faster response.

Responsibilities

• Prepare comprehensive reports and presentations on current and prospective investments, including valuation assessments and performance analysis.
• Oversee the preparation of Management Accounts and Financial Statements, ensuring compliance with statutory requirements both locally and globally.
• Provide support for investment activities, focusing on financial products such as public equities and real estate investments.
• Act as the main liaison with tax service providers to ensure compliance with jurisdiction-specific tax regulations, primarily in Singapore and the United States.
• Facilitate trade executions and maintain relationships with private and retail bankers for investment activities in key markets.
• Stay informed about financial markets and trends, with a strong understanding of private and public market dynamics.
• Undertake ad-hoc project management responsibilities to support the team’s operational and strategic goals.
• Collaborate with cross-functional teams to enhance analytical insights, improve reporting capabilities, and support decision-making processes.

Requirements:

• A minimum of 2 years of professional experience within the finance or investment industry, preferably in asset and wealth management.
• Hands-on experience with the U.S. stock and property markets, demonstrating strong market understanding.
• Advanced proficiency in Microsoft Office, particularly Excel and Word, for analytical and reporting purposes.
• Strong analytical acumen with excellent organizational, teamwork, and communication skills, alongside full fluency in English.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QWVWX9R9

Work Location:

Must be okay with Both Alexandra and Maple Tree Business Centre

Shift Timing:

5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 12:30am 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

You will be part of the dynamic team to promote digital adoption for our valued customers through collaboration with our business partners. At the same time, you will work towards process optimization to ensure Contact Centre work with efficiency in the providing a seamless customer journey.

Major responsibilities include:

• Monitor real time call Queue and manage real time adherence in different hotlines to meet the KPIs and service level.

• Monitor call centre agent call time and call metrics

• Attendance tracking and incident reporting.

• Monitor and manage the floor to use correct activity code, control of talking time and unscheduled activities.

• Corporate with department heads with other duties.

Requirements:

• Diploma and above

• Fast on action and work unrepentantly

• Willing to learn new tools related to WORKFORCE MANAGEMENT or Workforce Monitoring

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Able to work in shift including weekends and Public Holiday

Work Force Management - Call Centre

Call center workforce management (WFM) is the solution that can help organizations forecast staffing needs, manage payroll, deliver an outstanding customer experience (CX), and more. Read on to learn how to thrive through your organizational dinner rushes with WFM.

- Staff forecasting and scheduling

- Time and attendance tracking

- Real-time team management/Calls monitoring

- (Customer Service) Business Reporting and analytics

About the Role

We are seeking a skilled and dynamic Business Analyst to join our team, focusing on front-office post-trade systems and Calypso platform-related enhancements. This role is integral to driving system improvements, resolving issues, and ensuring seamless operations across the trade lifecycle. The ideal candidate will have hands-on experience in financial systems, a solid understanding of financial assets, and a proven track record in AGILE methodologies. If you excel at analyzing business needs, proposing robust solutions, and coordinating with cross-functional teams, this position offers a challenging and rewarding career opportunity.

Key Responsibilities

1. Requirement Analysis & Solution Design:Analyze business requirements for system enhancements and propose effective solutions.
   Collaborate with stakeholders to ensure alignment with business objectives and technical feasibility.
   
2. Incident and Request Management:Manage and resolve incidents, requests, and issues related to front-office post-trade systems and Calypso platforms.
   Troubleshoot, identify, and fix bugs or system inefficiencies to minimize operational disruptions.
   
3. Testing & Validation:Coordinate and conduct user acceptance tests (UAT) to validate the functionality of system enhancements.
   Ensure thorough testing processes and adherence to quality standards.
   
4. Collaboration & Communication:Work closely with cross-functional teams, including developers, testers, and end-users, to deliver seamless solutions.
   Act as a bridge between business stakeholders and technical teams, ensuring clear and effective communication.

Qualifications and Skills

• Technical Expertise:Experience with front-office post-trade systems and/or Calypso platforms is mandatory.
  Strong understanding of financial assets (e.g., derivatives, fixed income, equities) and the trade lifecycle.
  
• Methodologies & Tools:Proven track record of working within AGILE frameworks, including sprints, user stories, and iterative delivery.
  Familiarity with issue-tracking and project management tools such as JIRA or similar.
  
• Problem-Solving:Analytical mindset with the ability to troubleshoot and fix complex system issues efficiently.
  
• Soft Skills:Excellent communication and interpersonal skills for effective stakeholder management.
  Strong organizational and time-management skills to handle multiple priorities.
  

Preferred Qualifications

• Degree in Information Technology or an IT-related field.
• Experience in financial services or a similar industry.
• Prior involvement in large-scale system implementations or upgrades.
• Certification in AGILE (e.g., Certified ScrumMaster) or Business Analysis (e.g., CBAP).

This is a 6 Month contract role based in Singapore.

We are currently looking for innovative and organized individuals with the ability to work through large volumes of operational sales activities including implementation, optimization, and reporting.

Global Product and Sales Enablement data analysts will support the needs of the Global Partnership sales team and publishers around the world through our email systems and by interacting in a cross-functional work environment.

Core Tasks:

• Perform large-scale data analysis to identify trends and efficiency opportunities.
• Support implementation and optimization for the company’s programmatic monetization and platform solutions.
• Support GP sales users through our email customer service tools.
• Troubleshoot account issues where required and provide account administration support.
• Contribute to automation efforts and offer possible solutions to increase operational efficiencies.
• Perform other administrative and operational role-related tasks such as creating reports, presentations, and communicating with stakeholders.

Mandatory Skills:

• Bachelor’s degree or equivalent practical experience.
• 3 years of work experience with Account Management, Ad Operations, or Project Management (experience with AdX, AdSense, AdMob, and DFP a plus).
• Problem-solving and analytical skills, comfortable handling and interpreting data.
• Ability to work through large volumes of support requests from our internal sales customers within specified time frames.
• Broad understanding of online advertising solutions (i.e., ad serving, monetization) and of key platforms and trends (i.e., desktop, mobile, video).
• Advanced knowledge of Microsoft Office Suite: Excel, Word, PowerPoint & basic knowledge of SQL.

Job Responsibilities:

• Develop and maintain good working relationships with key stakeholders both within MUFG and externally.
• Collaborate effectively with branch, regional and global colleagues to support the implementation of global and regional Reward policies and processes.
• Support the delivery of the annual performance and rewards cycle, including systems testing, data analysis / validation, reporting and program delivery across the region.
• Perform big data analysis to generate insights and support decision making, ensuring accuracy and consistency in reporting
• Prepare and maintain regular and ad-hoc reports for key stakeholders, ensuring timely and accurate delivery
• Work closely with internal teams to support project timelines, deliverables and resolve queries related to performance and rewards
• Identify opportunities to streamline processes and improve efficiency in data management and reporting
• Adhere to all company policies as well as guidelines

Job Requirements:

• Degree Qualified
• Internship experience in Human Resources and comfortable to work with big data
• Experience in data analysis using MS Excel and VBA
• Experience in Powerpoint
• Meticulous and excellent attention to detail and ability to work with large datasets.
• Excellent communication and organisational skills, with the ability to multi-tasks and meet deadlines.
• A pro-active and team player, with a willingness to learn
• Team player and ability to work in matrix organisation

We regret to inform that only shortlisted candidates will be notified.

Job ID: 10068093

Responsibilities:

• Partner closely with operation users, business, technology, and external vendor consultants to deliver on strategic platform upgrade program.
• Provide project management support to the program on behalf of operations team.
• Create and deliver project communications to multiple stakeholders, which includes running governance calls and preparing presentation materials/decks for committee meetings.
• Participate in design/ build discussions.
• Develop testing approach, scope and plan with operation users and vendor test team.
• Support user acceptance, regression, performance testing and overall defect management.
• Ensure coverage of critical and important functions.
• Identify areas of improvement, best practices in processes, brainstorm and propose solutions to address project or test issues and concerns in timely manner.
• Manage post go-live tactical and strategic platform enhancements.

Requirement:

• Bachelor's Degree in Accounting, Finance or equivalent.
• At least 2-3 years of operations, business analyst or project management experience.
• Good to have experience in credit card processing, chargeback, or fraud analysis.
• Experience with VisionPlus application will be beneficial.
• Ability to lead and participate in multiple projects simultaneously and adapt to re-prioritization in a rapidly changing environment.
• Self-driven with the ability to work in a team environment as well as independently.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.