Senior Business Analyst (Payments) - 1 year Renewable Contract

1. Business Analysis

• Engage business and operations stakeholders for functional requirements, analysis and documentation (URD, RTM, Test Scenarios, etc.)
• Review, validate, prioritize and plan stakeholder enhancements and requirements
• Provide viable and innovative solutions to improve operational efficiency, standardization, user experience and deliver business initiatives
• Engage and communicate with stakeholders (Heads of Department, Head Office, Regional, internal IT teams, Business & Process Owners and vendors)
• Review and signoff artefacts and solutions provided by technical teams and vendors
• Provide SIT, UAT, regression testing and rehearsal testing support
• Conduct user training and workshops
• Ensure successful implementation of solution

2. Project Management Support

• Support project feasibility study
• Define work breakdown structure and tasks for Requirements Definition, User Acceptance Test, and Migration Phase
• Support Change Management and control scope creep
• Support Risk & Issue Management
• Support project execution and solution delivery within budget, and schedule.
• Support Stakeholder Management

3. BAU Management

• Provide timely support to users during incidents, change requests, enquires, and BCP exercise

Job Requirements

• Bachelor’s degree in Management Information System, Computer Science or Applied Science with min. 8 years of related work experience
• Min. 5 years of business analysis experience in a bank of financial institution.
• Experience with Payments / Remittance systems, SWIFT ISO20022 CBPR+, SWIFT MT Standards, Clearing schemes (ACH, RTGS, RT) across Asia Pacific region
• Good understanding and appreciation of Payment Operational workflows, Business operating model and operational compliance & risk management
• Knowledge in Cash Management Products, Channels, Core Banking / Accounting, AML Screening and FX/Treasury
• A proactive team player who is result driven
• Possess strong stakeholder management skill
• Excellent communication, presentation and interpersonal skills
• Project Management certification is a plus
• Hands-on experience in database querying and scripting
• Familiar with Java and web-based applications, and understanding of robust application design principles
• Good understanding of system interface protocols
• Good understanding of infrastructure and system resiliency

We are seeking talents who are motivated and analytical to join our team as a Data Analyst Intern. We are working on an enterprise level ML model for one of the largest operator groups in the Singapore healthcare industry. This internship provides practical experience in data analysis, machine learning, algorithms in a nascent healthcare application.

Primary Responsibility

• Carry out machine learning projects in data training and inference.

• Collate and manage project results for follow-on projects development.

• Review ML and algorithmic models from technical journals. Provide pros/cons analysis to shortlist for feasibility testing.

• Perform data analytics on datasets for preparation and data insights for ML tuning.

Requirement

• Currently pursuing a bachelor's or post-graduate degree in a relevant field, such as Data Science, Physics, Statistics, Mathematics, or Computer Science.

• Strong analytical and problem-solving skills.

• Competent in Python data analysis, ML tools etc.

• Familiar with various ML framework and algorithmic programming methods would be advantages.

Benefits

• Work in a dynamic pace and product rich environment.

• Able to work with and experience best-of-breed software design and implement experts.

• Abundance of deep-tech learning experience.

• Actual Renumeration depends on experience.

We are seeking an enthusiastic and dynamic Operations Research Analyst to oversee our Indian restaurant.

The ideal candidate will pocess deep knowledge in Indian cuisine.

With a background in statistics and operations research you will be equipped to drive operational efficiency and implement data driven strategies.

1. Leveraging Emerging Technologies

• Augmented Reality (AR): Offer immersive menu previews or virtual tours of your unique barefoot dining experience.
• AI Chatbots: Implement AI-driven chatbots for answering FAQs, taking reservations, or promoting specials.
• IoT (Internet of Things): Use IoT devices for smart energy management, temperature control, and equipment monitoring.

2. Streamlining Operations

• Point-of-Sale (POS) Systems: Implement advanced POS systems to manage orders, track inventory, and generate sales reports efficiently.
• Inventory Management: Use digital tools to automate stock tracking and reduce waste by forecasting ingredient usage.
• Kitchen Display Systems (KDS): Digitize order management in the kitchen for faster and error-free service

3. Enhancing Customer Experience

• Reservations and Waitlist Systems: Set up digital platforms to manage bookings and reduce customer wait times.
• Contactless Dining Solutions: Integrate QR code menus, online ordering, and digital payment options for a seamless dining experience.
• Feedback Management: Use apps or platforms to collect, analyse, and respond to customer reviews.

4. Boosting Marketing and Branding

• Social Media Strategies: Leverage tools to automate and optimize content posting, engagement, and analytics for platforms like Instagram and TikTok.
• Data Analytics: Analyse customer data to create targeted marketing campaigns and promotions.
• Website and SEO Management:

Enhance your website for better visibility and include features like a blog, menu, and reservation system

Any other tasks as assigned by the Manager which improves the efficiency of the restaurant operations.

WHO WE ARE:

Build. Scale. Sustain.

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +650 experts from +50 nationalities)
• We are robust and resilient (100% independent and 0 debt)
• We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence
• We are positive, courageous, caring, doers and committed to excellence

YOUR RESPONSIBILITIES:

• Participate in program/project requirements and design sprints to define business and technical requirements through design implementation.
• Manage the requirements delivery (planning, estimation, risk management, reporting) to succeed in meeting overall program/project delivery.
• Leverage business knowledge to advise features/requirements priorities to delivery leads and/or product owners.
• Gather requirements by facilitating/coordinating meetings and conversations between business users, product owners, designers, SMEs, tech leads, and other relevant stakeholders.
• Identify people and systems impacted by functional and non-functional requirements.
• Collaborate with AI-enabled tools and methodologies to ensure requirements are effectively integrated into AI-supported workflows.
• Create/gather acceptance criteria in user stories and prepare any requirements specifications.
• Proactively engage, manage, and build strong relationships with clients and stakeholders.
• Work closely with Developers, DevOps engineers, Designers, and QA teams during all phases of the development lifecycle.

WHO YOU ARE:

• Degree in Information Technology or equivalent.
• Relevant domain: Financial Institution, Retail, E-Commerce, Environmental, Social, and Corporate Governance (ESG).
• At least 1-2 years of working experience in IT business analysis. Plus point to have experience in AI-driven workflows or collaborative AI-enabled team structures.
• Good understanding of enterprise applications or prior experience in various tech products/development stacks is ideal but not mandatory.
• Strong familiarity with AI tools such as ChatGPT, GitHub Copilot, Jira Automation, or other AI-enabled platforms is a plus.
• Good communication, analytical, conceptualization, and problem-solving skills.
• Participated in full software or product development cycles.
• Knowledge and experience of Agile development practices.
• Experience working within mob teams or other high-collaboration environments is highly desirable.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all our offices across the globe
• Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

What We Offer

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits, check out our careers page.

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Job Description:

Key Responsibilities:

Market Research: Conduct comprehensive market research to understand fintech industry trends, customer behavior, and competitive dynamics.

Data Collection and Analysis: Gather and analyze data from various sources, including market research, customer behavior, and campaign performance metrics. Use data analysis tools to derive actionable insights.

Strategy Development: Formulate comprehensive marketing strategies, including defining target audiences, market positioning, messaging, and campaign planning, with a focus on fintech-specific insights.

Creative Direction: Provide creative direction and oversee the execution of fintech marketing campaigns, ensuring alignment with the established strategy and brand guidelines.

Setting Marketing Goals and Objectives: Collaborate with the leadership team to establish clear and measurable marketing goals that align with overall business objectives in the fintech sector.

Campaign Planning: Plan and execute fintech marketing campaigns, setting objectives, budgets, timelines, and fintech-specific KPIs. Monitor and report on campaign performance.

Optimization: Continuously monitor fintech marketing efforts, analyzing key metrics and fintech-specific KPIs. Identify areas for improvement and recommend adjustments based on data analysis.

A/B Testing: Conduct A/B testing and experiments to evaluate the impact of different fintech marketing approaches and make data-driven recommendations.

SWOT Analysis: Contribute to SWOT analyses focused on the company's fintech market position, identifying opportunities for innovation and addressing potential threats within the fintech industry.

Reporting and Communication: Communicate fintech marketing strategies, results, and insights to the leadership team and stakeholders. Provide regular updates on progress toward fintech marketing goals.

Qualifications:

- Bachelor's degree in Marketing, Business, Economics, or a related field.

- Strong analytical skills and proficiency in data analysis tools, with a focus on fintech-specific data.

- Excellent communication skills, both written and verbal.

- Detail-oriented with the ability to manage multiple tasks and deadlines.

- Enthusiasm for learning and a strong desire to contribute to both high-level fintech marketing strategy and data-driven decision-making.

- Knowledge of market research methodologies, digital marketing, and fintech industry trends.

Benefits:

- Competitive salary commensurate with experience.

- Health insurance.

- Opportunities for professional development and growth in the dynamic fintech sector.

- Collaborative and innovative work environment.

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers.

You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.

Why EPAM?

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2022 & 2023.
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters.
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices.
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey.
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us.

What You’ll Do

• Develop, test and maintain high-quality software solutions using Kotlin, SQL, Java, Oracle, Openshift/Cloud, Spring Boot and Http4k
• Collaborate with cross-functional teams to design and implement new features and enhancements
• Provide technical guidance and mentorship to team members, fostering a collaborative and productive work environment
• Ensure adherence to best practices in software development, including code reviews, testing and documentation
• Troubleshoot and resolve complex technical issues, providing L3 support when necessary
• Lead and manage the team responsible for L2 support, ensuring timely and effective resolution of issues
• Continuously improve the development process and contribute to the overall success of the team

What Will Make You Shine

• Bachelor Degree of Computer Science or relevant course/ study
• Min 5 years of experience in the relevant field
• Proficiency in Kotlin, SQL, Java, Oracle, Openshift/Cloud, Spring Boot and Http4k
• Proven experience in software development
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• A proactive and positive attitude, with a passion for technology and continuous learning

How We Hire

Here, we summarize the typical journey to finding a job within EPAM:

• Apply and tell us about yourself
• Go through some standard interviews:

1. General interview with a recruiter
2. Technical interview with our technology experts
3. Manager interview or Offer interview with a hiring manager

• Get ready to join the team

Not sure if you meet all the requirements? No problem. Let’s talk anyway and find out more.

It takes 1 min of application to start the journey with us. Apply now!

This role offers an exciting opportunity to manage end-to-end client contact lookbacks, perform data analysis, and support decision-making processes. The successful candidate will have excellent presentation, time management, problem-solving, and interpersonal skills. Fluency in Mandarin is a plus but not essential. If you are a proactive learner and self-starter seeking continuous improvement in all job-related aspects, this could be the perfect role for you.

• Manage end-to-end client contact lookbacks
• Perform data analysis and support decision-making processes
• Opportunity to work in a dynamic team

What you'll do:

As a Client Services Analyst, your primary role will involve managing the end-to-end client contact lookback process with accuracy and efficiency. You will be responsible for reviewing client email addresses in our database, ensuring legitimacy of domains, particularly those that do not match the client name. Your role will also involve performing regular client outreach via phone or email to confirm records while tracking responses systematically. You will be expected to prepare weekly progress updates for management and support decision-making processes through data collection, processing, and analysis. Additionally, you will prepare presentations, reports, and develop dashboards to clearly display findings.

• Manage the end-to-end client contact lookback to ensure that it is completed on time and accurately.
• Review client email addresses in contact database to determine if the email domain is legitimate.
• Check system for evidence that the prior contact update had been performed correctly.
• Perform client outreach via phone or email to seek confirmation of the records and systematically track responses.
• Complete the required updates accurately in the system.
• Prepare weekly progress updates for management.
• Collect, process, analyze data to support decision making and track performance.
• Prepare presentations, reports and develop dashboards to clearly display findings.

What you bring:

The ideal candidate for the Client Services Analyst position brings a strong ability to work accurately with both numerical and textual data. You are known for your meticulous attention to detail and your excellent verbal and written communication skills. A good command of English is essential for this role, while fluency in Mandarin would be advantageous. You possess good application software skills including Word, Excel, PowerPoint as well as knowledge of Excel macros, Power BI, SQL, Tableau. You are a proactive learner and self-starter, always seeking continuous improvement in all job-related aspects.

• Ability to work accurately with numerical and textual data.
• Detail-oriented and meticulous approach to tasks.
• Excellent attention to detail.
• Strong verbal and written communication skills with a good command of English.
• Fluency in Mandarin is a plus.
• Good application software skills: Words, Excel and PowerPoint.
• Good knowledge of excel macros / Power BI / SQL / Tableau.
• Proactive learner and self-starter seeking continuous improvement in all job-related aspects.

What sets this company apart:

Our client is a leading global bank that values innovation, continuous learning, and collaboration. They offer a supportive work environment where employees are encouraged to grow their careers while maintaining work-life balance. They believe in recognising and rewarding hard work and achievement, offering opportunities for advancement and competitive benefits.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

This role offers an exciting opportunity to be part of a global team, working in a fast-paced environment where your expertise in trade operations will be highly valued. You'll have the chance to work with a diverse group of professionals and contribute to the success of the business by ensuring smooth operations and effective communication across all levels.

• Opportunity to work in a dynamic, fast-paced environment
• Be part of a diverse and inclusive team
• Contribute significantly to business success

What you'll do:

As a Trade Operations Analyst, you will play a crucial role in ensuring the smooth operation of all trading activities. Your excellent communication skills will be put to use as you liaise with various stakeholders, from traders to regulators. You will be responsible for identifying and resolving any issues that may affect trading operations, maintaining accurate records, and collaborating with other teams to improve operational efficiency. Staying updated on market trends and regulatory changes will also be part of your daily responsibilities.

• Ensure smooth operation of all trading activities
• Communicate effectively with various stakeholders
• Identify and resolve any issues that may affect trading operations
• Maintain accurate records of all trading activities
• Collaborate with other teams to improve operational efficiency
• Stay updated on market trends and regulatory changes

What you bring:

The ideal candidate for the Trade Operations Specialist role brings strong knowledge of trading operations, excellent communication skills, and the ability to identify and resolve issues efficiently. Your experience in record keeping will be invaluable in this role, as well as your ability to collaborate effectively with other teams. Knowledge of market trends and regulatory changes is also essential.

• Strong knowledge of trading operations
• Excellent communication skills
• Ability to identify and resolve issues efficiently
• Experience in record keeping
• Ability to collaborate effectively with other teams
• Knowledge of market trends and regulatory changes

What sets this company apart:

This company prides itself on its commitment to diversity and inclusion, providing a supportive and collaborative work environment where everyone's voice is heard. They offer flexible working opportunities, generous pensions contributions, and training opportunities for their employees. Their dedication to employee growth leadership is evident in their supportive leadership style.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

This role offers an exciting opportunity to provide collateral management support for Global Markets business, mitigating counterparty credit risk from transactions with clients and counterparties based in APAC.

The successful candidate will have the chance to work with a range of products including Exchange Traded Derivatives, Fixed Income, OTC Derivatives and Prime Financing.

• Opportunity to work with a diverse range of financial products
• Key role in mitigating counterparty credit risk
• Chance to build strong relationships with clients and internal business partners

What you'll do:

As a Collateral Operations Analyst, your primary responsibility will be to both issue and fulfill margin calls in a timely manner, ensuring the bank is correctly collateralised at all times. You will also assist clients with their enquiries while escalating any issues impairing the ability to ensure accurate collateralisation to key stakeholders. Your role will involve handling complex margin disputes and issue resolutions, making it an exciting opportunity for those looking for a challenging yet rewarding career.

• Monitor and ensure margin settlements
• Process and settle cash and non-cash collaterals accurately and promptly
• Monitor clients’ and affiliates exposure and process margin calls before settlement cut-off
• Liaise with clients and internal business partners to resolve issues
• Identify anomalies and ensure complete and timely issue resolution
• Perform management reporting
• Participate in technology enhancement initiatives and projects
• Maintain strong relationships with clients and internal business partners
• Handle regulatory and audit requests

What you bring:

The ideal candidate for the Collateral Operations Analyst position brings strong experience in areas such as Exchange Traded Derivatives, Fixed Income, OTC Derivatives, or Prime Financing. Prior experience in Collateral Management would be advantageous. You are known for your strong communication skills, risk and control mindset, as well as your ability to work independently. Your experience in institutional client service coupled with your ability to handle regulatory and audit requests makes you a strong contender for this role.

• Strong experience in one or more of the following areas: Exchange Traded Derivatives, Fixed Income, OTC Derivatives and Prime Financing
• Prior experience in Collateral Management is an advantage
• Strong communication skills, risk and control mindset
• Independent and motivated to excel
• Experience in institutional client service
• Experience in handling regulatory and audit requests
• Experience in handling complex margin dispute and issue resolution

What sets this company apart:

Our client is a global leader in the financial industry, offering a wide range of services across multiple sectors. They are committed to fostering an inclusive environment where employees can grow professionally while maintaining work-life balance. They are known for their supportive leadership and commitment to employee development, making it an ideal place to advance your career.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Our client is a globally recognised investment firm with offices in key financial hubs around the world. They are seeking an Investment Operations Analyst to join their team in Singapore.

This role offers an exciting opportunity to work within a dynamic and fast-paced environment, focusing on foreign exchange markets and employing systematic investment programs based on fundamental macroeconomic and financial factors.

• Opportunity to work in a global investment firm
• Focus on foreign exchange markets and systematic investment programs
• Fast-paced, team-oriented environment

What you'll do:

As an Investment Operations Analyst, you will be expected to demonstrate your understanding of various financial markets including foreign exchange, commodities, equities, and fixed income. You will also be responsible for managing derivatives risk and conducting daily reconciliations. Your role will involve using software such as Microsoft Office and Adobe Illustrator for investor analysis and communication. Additionally, you will maintain daily transaction blotters and ensure all trades are settled promptly.

• Demonstrate understanding of foreign exchange cash, futures, and OTC forwards pricing
• Demonstrate understanding of commodity, equity, and fixed income markets and pricing
• Demonstrate understanding of fund administration and fund accounting
• Well versed in post trade execution and reconciliations
• Gain experience with daily reconciliations/collateral management procedures with multiple counterparties on a global basis
• Develop proficiency with software used for investor analysis and communication: Microsoft Office, Adobe Illustrator
• Maintain and create daily transaction blotter and ensure all trades are settled in a timely manner

What you bring:

The ideal candidate for the Investment Operations Analyst role will have a degree in accounting, business administration, statistics or quantitative methods. You should possess strong analytical skills along with exceptional interpersonal abilities. Your excellent oral communication skills will be crucial in this fast-paced environment. We value candidates who are reliable, highly organised and detail-oriented. The ability to work independently to complete assignments in a timely manner is also essential.

• Education: B.A. or B.S. in accounting, business administration, statistics, or quantitative methods
• Strong analytical, interpersonal, and problem-solving skills
• Exceptional oral communication and excellent teamwork skills
• Ability to work well in a fast-paced, team-oriented environment across time zones
• Reliable, highly organized, and detail-oriented nature
• Ability to work independently to complete assignments in a timely manner

What sets this company apart:

Our client is a leading player in the global investment landscape with a strong presence across major financial hubs worldwide. Their flagship product focuses on the foreign exchange markets employing a systematic investment program based on fundamental macroeconomic and financial factors. They offer an inclusive work culture that values teamwork and commitment to departmental goals.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Roles and Responsibilities:

• Monitoring & Management of Network Security Solutions (8*5 on weekdays)
• Implement hardware, install patches and perform periodical upgrades
• Configure, maintain and manage IPSec and SSL Virtual Private Networks environments
• Support Tufin tool for incident management and reporting
• Implement Approved Policy Changes
• Create Certificates, Check the Partition and Issues New certificates
• Troubleshoot NAC Related Issues & Operations Support
• Add / Modify / Delete – Switch / Router / Wireless device to respective Plugin’s
• Continuity & Incident Mgmt. Coordination
• Implement Approved Plugins & upgrades.

Must Have:

• Palo alto Firewall
• Checkpoint Firewall
• Device installation & Upgrade

Good to Have:

• Firewall policy management and troubleshooting
• VPN troubleshooting
• Network & Incident management

IT Business Analyst (1-Year Contract, Renewable Annually)

We are seeking a skilled IT Business Analyst for a 1-year contract to join our consultancy team and collaborate on delivering cutting-edge IT solutions. The successful candidate will play a key role in managing projects, aligning IT strategies with the client's business goals, and ensuring seamless execution across teams. The contract is renewable yearly, offering the opportunity for continued engagement.

Key Responsibilities:

• Communicate regularly and work closely with business units to ensure alignment on projects and overall service delivery.
• Contribute to IT projects by ensuring they are delivered on time, within budget, and adhering to internal processes and standards, including IT security protocols and SDLC frameworks.
• Participate in all phases of the project lifecycle, including requirements gathering, design discussions, SIT, UAT, user training, and maintaining comprehensive project documentation.
• Collaborate with software architects, vendors, team members, and business stakeholders to coordinate efforts and deliver projects efficiently.
• Identify, manage, and resolve complex issues while proactively preventing escalations.
• Stay updated on emerging trends, industry disruptions, and innovative technologies to support and enhance business objectives.

Key Requirements:

• Degree in Computer Science, Engineering, Information Systems, or a related discipline.
• 4-5 years of technology experience with strong business analysis skills.
• Familiarity with how hospitality systems integrate to deliver seamless customer experiences.
• Knowledge of creating tender documents, evaluating tenders, and managing contracting processes is advantageous.
• Proven ability to facilitate business users in defining problem statements, articulating business outcomes, and driving process re-engineering or business transformation.
• Ability to adapt to shifting priorities, ambiguity, and multiple demands in a fast-paced environment.
• Experience in managing projects using agile methodologies is preferred.
• This is a 1-year contract to start, renewable yearly.

Why Join Us?

As part of our consultancy, you’ll have the opportunity to work on impactful projects for leading enterprises. This 1-year contract role provides you with the flexibility to work on high-impact projects while enhancing your skill set and contributing to the delivery of high-quality IT solutions. The contract is renewable annually, offering the possibility of continued work and growth.

Description:

• Handle incidents and service requests raised via helpdesk and call center.
• Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.
• Monitor the incoming demand through ISM tool and ensure right assignments on time.
• Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).
• Manage service requests recording for monthly management reporting.
• Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Skills:

• SQLUnix, Windows, MS office

ING Wholesale Banking in Singapore

We began operating in Singapore in 1987 where we host the regional Asia Pacific headquarters. With over 300 financial experts, we are the largest wholesale banking branch in Asia. ING stands out in the Asia Pacific region because we go a step further for our customers. We look at things from the client’s perspective which allows us to construct tailor-made solutions to fit the needs of every company we serve. This mentality underpins all our client relations and has produced various prestigious awards.

Your role & work environment

Within ING WB APAC Sectors there is an opening for a Sector Support member.

In order to facilitate the services to our clients and to ensure a safe and compliant bank, which is able to operate efficiently, Sector Support will work with relationship managers and product specialists in taking care of regulatory and operational tasks. You will work together with other departments and colleagues located in different geographies. You will report to the Sector Support Lead.

Your key responsibilities

Drive the KYC process by liaising with the KYC Client outreach team and Customer Due Diligence (CDD) analysts and experts and tracking CDD deadlines. Implementing and updating policy & regulatory driven processes and subsequent remediation plans Being jointly responsible with other T&R Experts for workload division, problem solving and alignment on changing requirements Setting up and initiation of Account Opening with ING including being the point of contact for clients, collection of documents and coordination with Operations. Incident management- acts as single point of contact/entry for clients on the onboarding process. End to end responsiblility for resolution, coordination, communication and escalation to Sector teams and other internal stakeholders. Ensure proper and pro-active communication and coordination of clients’ requests with Sector teams, Operations and Settlement and other relevant departments. Client data management - ensure accuracy and completeness of client data (GRID/Vantage, Client files etc.) including upload of any changes in the client circumstances. Other activities or projects to support commercial activities.

What are the skill and qualification requirements of the role?

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are comfortable with policies and regulations and able to manage complex processes with multiple stakeholders and deadlines.

As a Transaction & Regulatory/KYC Expert you will also need:

• Excellent written and verbal communications skills in English
• Accurate and results-oriented professional with profound communication skills
• Solid computer skills, mainly Microsoft office and ING applications
• Strong organisational skills with excellent attention to detail
• Ability to deliver to a high standard under pressure and short deadlines
• Ability to multitask and manage a high number of priorities
• Fluency in English and another local language, both verbal and written
• Preferably familiarity with financial products, compliance, KYC, wholesale banking or financial institutions

Key Responsibilities:

1.Financial Planning & Forecasting:

• Assist in the preparation of the annual budget and quarterly forecasts.
• Develop financial models to project future performance based on various scenarios.
• Monitor and analyze budget variances and provide explanations for discrepancies

2.Data Analysis & Reporting:

• Prepare monthly, quarterly, and annual financial reports for management.
• Analyze financial data to identify trends, risks, and opportunities.
• Create and maintain dashboards and key performance indicators (KPIs) for business units.

3.Business Partnering:

• Collaborate with department heads to understand their financial needs and provide support.
• Participate in strategic planning sessions and provide financial insights to guide decision-making.
• Assist in evaluating new business opportunities, investments, and projects.
• Participate in building specific FP&A business partnering capabilities such as Commercial Finance, Production Costing Finance, R&D Finance etc.

4.Ad Hoc Analysis:

• Conduct ad hoc financial analysis as requested by management.
• Support special projects and initiatives that require financial expertise.

5.Process Improvement:

• Identify opportunities for process improvements in financial reporting and analysis.
• Assist in the implementation of financial systems and tools to enhance efficiency.

Qualifications:

Education:

• Bachelor’s degree in Finance, Accounting, Economics, or a related field. A Master’s degree or professional certification (e.g., CFA, CPA) is a plus.

Experience:

• 3-5 years of experience in financial planning and analysis, corporate finance, or a related field.
• Experience in financial modeling and forecasting.

Skills:

• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel and financial modelling software.
• Familiarity with financial reporting tools and ERP systems (e.g. Netsuites, BI).
• Excellent communication and presentation skills.

Personal Attributes:

• Detail-oriented with a strong commitment to accuracy.
• Ability to work independently and as part of a team.
• Strong organizational skills and the ability to manage multiple priorities.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

TASKS & RESPONSIBILITIES:

• Assist in the management of rooms inventory to maximize cluster rooms revenue, as well as maintain accuracy of information and enhance automation efforts in reservation system.

• Assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings.

• Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties.

• Perform all Revenue Management month end reporting and auditing and provide forward looking information for the purposes of forecasting, targeting need areas and balancing financial expectations.

• Accurately generate, process and update all property and market Revenue Management reports and serve as primary source for majority of reporting and analytical needs of the Revenue Management team.

• Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks.

• Assist with training of new associates as necessary on revenue management tools.

• Assist in the implementation of hotel sales strategies in the reservation and inventory systems.

JOB DESCRIPTION :-

• Implement and enhance Group AML/CFT Policy, Standards and operating procedures & controls;
• Execute change impact assessment, develop a Change Management plan, including communication and training plans to ensure the message reaches all impacted users to improve knowledge and risk culture;
• Drive, manage and coordinate end to end developments, process and controls and oversee its implementation for Singapore and the Group entities;
• Provide compliance advisory support to business units and compliance officers across the Group;
• Conduct risk assessment exercises required under the Group AML/CFT program (such as Enterprise-Wide Risk Assessment, Compliance Risk Self-Assessment, benchmark of regulations etc.);
• Perform compliance testing/monitoring on Group entities to determine standard & quality of compliance;
• Determine root cause of issues/findings from audits/inspections and ensure timely resolution;
• Prepare risk management reports for submission to various stakeholders;
• Ensure timely and appropriate action on matters where ML/TF activities suspected;
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and
• Highlight any potential concerns/risks and proactively shares best risk management practices.

JOB REQUIREMENTS :-

• Degree in Finance/ Commerce/ Economics/ Banking/ Law/ Engineering from a recognized university or tertiary institution;
• At least 1-3 years relevant working experience in the area of AML/CFT, compliance, internal audit or risk management in financial services industries;
• Broad knowledge of business, products and operations of the financial services industries (either banks, insurance and capital market firms), familiar with AML/CFT regulatory requirements and international standards;
• AML specialist certification with a recognized institution/association will be an advantage;
• Good interpersonal & communication skills, able to handle difficult situations, adaptable to fast-pace environment and able to work under pressure to meet tight deadlines;
• Good analytical, conceptual and problem solving skills;
• Resourceful, proactive and able to work independently as well as in a team;
• High level of integrity, takes accountability of work and good attitude over teamwork; and
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Job Description:

• Understand business processes, identify business requirements and translate into functional specifications
• Liase with in-house development team and testers
• Responsible for tracking and reporting of project progress, issues and risks to ensure deliverables are on track
• Manage UAT and SIT
• Support post-production deployment
• Adhere to company, project and support standards and guidelines

Requirements:

• Minimum 4 years business analysis experience in delivering and supporting mid-large scale IT applications
• Experience in managing customized or bespoke application
• Basic knowledge of SQL and writing SQL queries is a plus
• Knowledge of Agile methodology
• Excellent written and verbal communication skills

Interested applicants please submit your resume to [email protected] or click Apply Now button.

We regret to inform that only successful applicants will be contacted. Thank you.

Claudia Kueh Kee Jinq (R1880247)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Job scope

• Managing and overseeing PMO day-to-day operations of project
• Assist the Project Manager in setting up and establishing management processes
• Working with project management and client team on assigned recurring/adhoc tasks/requests
• Work with CFM/finance teams on procurement, invoice processing, client billings, etc.
• Resource management – on/offboarding, leave tracking
• Ensure CDP compliance for project
• Service management reports or other required recurring status reports
• Manage project site location office
• Minutes taking at client/internal meetings

Job requirements

• Bachelor’s degree in computer science or any related field.
• Around 2 years of experience in project management support within professional services
• Good knowledge of Microsoft Office (Excel, PowerPoint, Word)
• Familiarity Web application & Mobile Security Testing, Mobile Performance Testing

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Overview of the Merchandise Analyst role

We’re responsible for delivering a superior site experience for the customer by using data and customer insights to deliver easy, inspiring product discovery and helpful, intuitive, content-rich product pages.

You will have the opportunity to collaborate closely with cross-functional partners to deliver seamless, friction-free, inspiring shopping online. You will also ensure that the site is delivering a consistent marketing narrative with all channels.

Responsibilities

· Perform Seasonal Product Data Set Up, UAT + Maintenance

· Perform daily and weekly site maintenance activities including removing out of stock items, relaunching back in stock items, removing no go forward SKUs, maintaining rollover SKUs

· In charge of reports to manage PIP (Product Information Page) performance and verify
assortment against categories

· Review Product Merchandising/Ranking seasonally/when required

· Manage Related Product setup and Group-to-Category setup

· Creating/building out Categories, PIP Thumbnail set up/quarterly updates

· Support content pages/landing pages builds

· Basic HTML coding of content pages and seasonal Home page build

· Home Page set-up and flips

· In charge of the promo process including upload of promo files

· Manage third-party integrations for rich relevance & faceted navigation

· Resolve/fix PIP issues raised by merchants and stores

· Continual review of sites conducting PIP and site scrubs to ensure a seamless and accurate shopping experience

· Support ad-hoc projects as assigned

· Build and maintain relationships based on thorough planning, timely and professional communications, and intelligent problem-solving with internal partners, and cross-functional resources.

Criteria

· Min tertiary qualification and 2 years of e-commerce or related experience

· Ability to make timely decisions, anticipate problems, and provide creative solutions

· Strong affinity for the brands and products

· Proven analytical, business planning, and organizational skills

· Ability to deal with ambiguity and a changing environment

· Experience working in a global business and across multiple time zones

· Strong attention to detail

· Intermediate Excel skills (working knowledge with pivot tables and v-lookups)

We believe in People First.

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation,
creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI
initiatives prompt associate participation and engagement, aligning with our core vision to reflect the
communities where we do business and put people first.

Job Description:

• Analyse, develop, enhance, debug, support, maintain, test applications
• To develop projects/Change Requests related changes and to ensure deliverables are in good quality
• To participate in user requirements gathering and able to provide impact analysis and efforts estimation
• To design and build the Control-M jobs for batch processing
• To carry out unit testing and SIT on the developed functions
• To support UAT cycle, troubleshoot the issues and provide bug fixes
• To raise remedy ticket for required changes in controlled environments
• To migrate deliverables objects using Aldon migration tools to UAT/Production environment
• To provide proper documentation for all the deliverables

Requirements:

• Bachelors’ Degree in Computer Science or related field.
• At least 6 years’ relevant experience preferably in a Finance Institution
• Working with RDBMS (Oracle, PL/SQL), ETL, Informartica, WebSphere Application Server (WebSphere, Tomcat) and Jenkins/Sonar, Control-M, UNIX/Linux Commands.
• Proficient with Batch & Power Shell scripting
• Good understanding in Data Warehouse and Data Mart concept
• Experience in Performance tuning of queries

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers.

You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.

Why EPAM?

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2022 & 2023.
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters.
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices.
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey.
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us.

What You’ll Do

• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.
• Translate complex technical concepts into clear, structured documentation that is accessible to both technical and non-technical audiences.
• Ensure consistency, accuracy, and completeness of documentation.
• Develop and enforce documentation standards and templates to maintain consistency across projects and teams.
• Conduct regular reviews and updates of documentation based on changes.
• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.
• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation.

What Will Make You Shine

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.
• At least 4 years of experience as a Technical Writer, Business Analyst, or a related role, with a focus on creating both technical and functional documentation.
• Understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.
• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.
• Experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
• Knowledge of software systems, APIs, databases, and enterprise architectures.
• Strong organizational and communication skills, with a keen attention to detail.
• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

How We Hire

Here, we summarize the typical journey to finding a job within EPAM:

• Apply and tell us about yourself
• Go through some standard interviews:

1. General interview with a recruiter
2. Technical interview with our technology experts
3. Manager interview or Offer interview with a hiring manager

• Get ready to join the team

Not sure if you meet all the requirements? No problem. Let’s talk anyway and find out more.

It takes 1 min of application to start the journey with us. Apply now!

Responsibilities

· Conduct in-depth research to identify patterns, trends, and opportunities across IT sector.

· Develop and implement IT strategies leveraging advanced statistical, econometric, and machine learning methods.

· Backtest and validate IT strategies using historical and real-time data, ensuring robustness and reliability.

· Work with development teams to design and prototype innovative IT solutions based on research findings.

· Contribute to the development of long-term IT strategies and innovation initiatives.

· Stay updated with the latest developments in the IT field and share insights with internal teams.

Requirements

· Master’s in IT, Science, Statistics, or a related field.

· Proficient in programming languages such as Python, R, or MATLAB.

· Familiarity with databases and querying languages (e.g., MySQL).

· Proven experience in IT research or a related field.

· Knowledge of machine learning is preferred.

· Self-motivated and capable of managing multiple tasks in a fast-paced environment.

Interested candidate please click "APPLY" to begin your job search journey.

We regret to inform that only shortlisted candidates will be notified.

EVO Outsourcing Solutions Pte. Ltd
• RCB No. 202233837K

Our client is a precision engineering manufacturer with strong presence in APAC region. Due to business needs, they are now recruiting a Cost Analyst to be part of their FP&A team for ongoing transformation projects. They are located in the North Area - easily accessible.

Responsibility Cost Analyst:

• Analyze product costs, including materials, labor, and overhead, to ensure accurate cost structures.
• Conduct variance analysis and improve cost allocation accuracy using the ERP system.
• Develop and maintain standardized costing methodologies across all sites.
• Collaborate with production, procurement, and sales teams to gather data for cost analysis.
• Support FP&A activities, including budgeting, forecasting, and pricing strategies.
• Prepare cost reports and provide insights to guide decision-making and profitability.
• Identify cost-saving opportunities and improve costing processes.
• Ensure compliance with accounting standards and assist with audits related to product costs.

Requirements:

• Min Degree in Finance / Accountancy or any related field
• Minimum 3 - 5 years analysis experience in product costing from manufacturing or similar setting

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)