About the Division/Dept

The Customer Care Centre is responsible for driving customer service excellence and providing the best in-class customer service experience for all UOI customers.

Job Purpose

As a Senior Customer Care Officer / Customer Care Officer, you will play a pivotal role in ensuring the highest level of customer satisfaction. You will be responsible for handling inbound enquiries, resolving customer issues, and contributing to the development of a customer-centric organisational culture. Your passion for service excellence and commitment to creating a best-in-class customer experience will be essential in this role.

Main Responsibilities

Service Excellence

• Handle incoming calls, emails, and messages from insurance customers promptly, professionally and within the service level agreement (SLA) target.
• Provide the end-to-end customer service required to ensure a positive customer experience throughout the entire customer journey, achieving company NPS and CSAT targets.
• Provide accurate information about insurance products, coverage, and claims processes.
• Address customer queries, concerns, and complaints within the SLA turnaround time.
• Educate customers on insurance policies, coverage details, and additional services to enhance their understanding and satisfaction.
• Strive for excellence in customer service by actively listening to customer needs and achieving customer feedback rating targets.
• Ensure customer feedback is communicated and that customer complaints and services are responded to – and recorded where necessary - within the company SLA.
• Retrieve voicemails and follow up with customer with company SLA.
• Support with Customer Retention to achieve company persistency targets.

Documentation and Record Keeping

• Processing endorsements, cancellations and necessary amendments to policies as requested by the customer.
• Maintain accurate and detailed records of customer interactions, feedback, and resolutions.
• Report generation.
• Arrange to dispatch of insurance documents including mail enveloping.
• Payment collection for failed customer payments.
• Undertake any other duties as may be assigned.

Requirements

• Diploma or equivalent with Certificate of General Insurance (CGI). Fresh graduates from Polytechnics are welcome.
• Possession of General Insurance Certification &/or Certification on Health Insurance will be an added advantage.
• To have at least 2 years of working experience (preferably insurance and/or office work).
• Proficiency in Microsoft Office.
• Proficiency in English. Chinese an advantage.
• Excellent customer-mindedness with good interpersonal and communications skills.
• Independent, meticulous, organised and able to multi-task efficiently.
• Works well in a team environment.

Etiqa Insurance Singapore is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

Key Responsibilities:

Team Leadership:

• Manage telesales representatives by providing guidance, training, and support to help them improve productivity and achieve company’s sales goals.
• Create and maintain a positive and motivating work environment that encourages team collaboration and individual growth.
• Lead by example through active participation in sales calls and customer interactions.
• Understand team members’ sentiment to score high on employee happiness, or improve matters if their experience scores leave something to be desired.
• Recruit high potential team members and ensure they are well-equipped to meet their targets.

Sales Management:

• Take ownership in leads assignment, leads generation.
• Develop and implement effective sales strategies and campaigns.
• Analyse sales data and metrics to identify trends, opportunities, and areas to establish competitive edge.
• Oversee budget, ensuring effective allocation of resources and adherence to financial targets.
• Monitor and evaluate telesales calls to ensure quality standards are met and provide feedback to improve performance.
• Responsible in generating management reports, team’s commission statement.
• Identify opportunities for process enhancements, best practices and innovative techniques to increase productivity and success rates.
• Ensure compliance with relevant laws, regulations, and company policies during telesales activities.

Customer Interaction and Issue Resolution:

• Handle escalated customer inquiries and complaints in a professional manner.
• Ensure exceptional customer service delivery and maintain high customer satisfaction levels.

Training and Development:

• Mentor team members on closing techniques, product knowledge, and company policies.
• Define training needs and measure training effectiveness.
• Hands-on in developing and fine-tuning sales scripts.

Collaboration:

• Work closely with product marketing, sales, and other departments to ensure telesales efforts are integrated with broader company strategies and initiatives.
• Provide customers feedback to CX team and management for solutions and identify improvement initiatives.
• Ad-hoc participation in roadshows to close sales on-site as and when required.

Requirements:

• 7+ year’s telesales experience in general insurance with at least 3 years in a managerial or team lead position.
• Proven track record in achieving sales targets in a telesales environment and experience in developing telesales strategies.
• Experience in employing various closing techniques, effective scripts writing to move leads/opportunities toward making a sale.
• Strategic thinker with excellent organisation skills.
• Ability to thrive in a fast-paced, dynamic environment and agile to meet changing market conditions.
• Excellent managerial skills with a knack for building rapport and influencing others.
• Experienced in articulating system requirements/enhancement, automation such as CRM, telemarketing software, and other relevant technologies.
• Experienced in driving telesales process enhancement and/or transformation initiatives is an advantage.
• Analytical mind-set with the ability to interpret sales data and make data-driven decisions.
• Bachelor degree in Business, Sales, or a related field.
• Certified with BCP and PGI is a must.

The Company

Our client, a leading retail MNC, seeks a detail-oriented Assistant Finance Manager to oversee key financial functions for retail and e-commerce operations.

The Role

In this role, you will take ownership of preparing, monitoring, and analyzing monthly P&L and balance sheets for retail stores and e-commerce platforms, delivering actionable insights to support strategic business decisions. You will play a critical role in the annual budgeting and quarterly forecasting processes, providing variance analyses to align forecasts with actual performance. Additionally, you will review financial deal packs for new store openings, offering key feedback to stakeholders. Your responsibilities include journal postings, audit schedules, bank reconciliations, and supporting daily retail activities such as sales and cash reconciliations. You will also guide the team on fixed asset accounting and work closely with the AP team to ensure accurate payables management. Acting as a trusted business partner, you will collaborate with retail and e-commerce teams to drive operational excellence, manage financial compliance, and maintain alignment with finance SOPs. Furthermore, you will liaise with internal and external auditors, as well as regional and global finance teams, to ensure robust financial reporting. The scope also includes statutory filings, IFRS 16 lease accounting via SLAN tools, stock counts, fixed asset verifications, RBU reporting, and other ad hoc projects, contributing to the organization’s overall financial integrity and strategic growth.

Your Profile

Possess a degree in Accountancy, ACCA, or an equivalent qualification, complemented by 6-7 years of hands-on experience in retail or FMCG environments. Proficient in leading accounting systems such as SAP and Oracle, with advanced expertise in MS Office tools, including Excel and PowerPoint. A results-driven and self-motivated professional with strong business acumen, a deep understanding of international accounting standards, and a proven track record of delivering accurate and insightful financial solutions. Known for being trustworthy, responsible, and highly focused on achieving organizational goals while maintaining the highest standards of integrity and accountability.

Apply Today

Please send your resume, in WORD format only and quote reference number SN10481035, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd Co. Registration: 200612189E | EA Licence No: 07C5595 | EA Registration No: R1109288

Responsibility

• Analyze and handle Motor insurance claims within turnaround time
• Adopt proactive approach to evaluate and negotiate the resolution of claims, while mitigating damages to achieve cost-effective claim outcomes
• Obtain reserving, settlement and payment authority in accordance with authority level
• Resolve claims settlement disputes using various mechanism such as arbitration and mediation (if any)
• Manage appeal process for rejected claims
• Detect potential fraudulent claims
• Manage customer communications on claims matter
• Conduct regular files review and reserve monitoring
• Exercise good claims management to achieve target claims result

Requirement

• At least Diploma and above
• Possess BCP, PGI and ComGI
• At least 1 year of relevant claims assessment experience
• At least 5 years of relevant claims assessment experience (for Senior Position)
• Proficient in Microsoft Office
• Team Player
• Good communication, problem-solving, analytical and negotiation skills

JOB PURPOSE

• To provide administrative support for marine underwriting in the Korea Market. Support for Non-marine administration may also be required as needed.

JOB RESPONSIBILITIES

Responsibilities include, but are not limited to, the following:

• Monthly Closing: Coordinate between underwriters and the processing administration team to ensure policy documents' accurate and timely production.
• Adverse Checking: Review and verify data provided in the slip or email from brokers before data entry.
• Data Entry: Input data from signed contracts into Excel spreadsheets, consolidate the information, and provide it to the processing administration team for further processing.
• Data Maintenance: Maintain and update records, schedules, and statistical data to ensure accuracy and accessibility when needed.
• Translation: Provide basic translation support for underwriting information written in Korean for administrative purposes.
• Liaising with Intermediaries: Coordinate with intermediaries regarding invoice issuance and renewal updates.

QUALIFICATION

• Basic Degree/Diploma in Business, Business Administration, Data, or Statistics related fields.

EXPERIENCE

• Proven experience in administrative tasks with a solid service-oriented mindset.
• 1-2 years of experience in office administration or related roles.
• Strong time management skills and the ability to prioritize tasks effectively.
• Meticulous attention to detail, particularly with numerical data.
• A diligent and persistent approach to completing tasks thoroughly and efficiently.

SKILLS

• Candidate should be comfortable and confident in Korean Language (Written and Spoken)

Etiqa Insurance Singapore is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• Responsible for underwriting new and existing Marine Cargo, Marine Hull and Freight Forwarders/Bailees Liability to achieve profitability
• Develop and grow marine portfolio by generating new business within guideline and delegated authority
• Responsible for managing relationship with intermediaries/partners to achieve the company goals
• Established clients/broker relationships
• Familiar with marine clauses, terms and conditions
• Demonstrates analytical skills, effective communication, negotiation and interpersonal skills
• Provide training to clients/intermediaries on on-line policy issuance
• Ability to provide technical advice to clients/intermediaries/internal stakeholders
• Presentation/training to intermediaries and internal stakeholders
• Able to work independently
• A team player
• Adhere to Underwriting guidelines, Compliance and Risk Management
• Provide guidance and coaching to support staff
• Meticulous, have an eye on details
• Self-motivated, disciplined

REQUIREMENTS

• Minimum 5 years’ experience handling Marine Cargo/Marine Hull/Freight Forwarders/Bailees Liability
• Knowledge of Marine insurance processes and policy wordings would be advantageous
• Proficient in MS Words, Excel, Powerpoint
• Possess at least the certificate in General Insurance (CGI) or any other equivalent qualifications ie AAII, ACII

Responsibility

• Manage endorsement, cancellation, and renewal process within department’s service turnaround time
• Underwrite and provide Foreign Worker Bonds’ quotation
• Monitor renewal business to ensure high renewal retention
• Provides ongoing service support and engage customer on a regular basis to maintain relationships
• Support Customer Care Counter duties which include attending to phone call, emails, walk-in and process credit card transaction

Requirement

• Diploma and above with 3 – 5 years of related experience
• Possess Certificate in General Insurance and Certificate in Health Insurance
• Strong interpersonal, negotiating and presentation skills
• Able to work effectively and under pressure
• Result-oriented and self-driven
• Ability to work independently and as a team

Roles & Responsibilities:

• Manage Channels, Client Lifecycle & Compliance testing across the platform.
• Work with IT Project Manager, System Analyst, Business Analyst, and testing vendor to define and agree on testing strategy, scope and coverage.
• On board new test resources and ensure appropriate planning is done.
• Manage testing vendor team and handle statement of work.
• Support testing team throughout test cases design and execution of test cases.
• Review test scenario and test cases created.
• Co-ordinating with various teams to ensure testing schedule and deadlines are met.
• Reviewing deliverables such as Test cases, Test plans, Requirement Traceability Matrix, Closure reports, daily and weekly status reports.
• Track and manage defects throughout the test period until closure and sign off for the SIT, UAT, Regression and performance testing.
• Monitor progress of test execution to ensure meeting testing timeline.
• Ensure all of testing deliverables are met and the OCBC procedures and processes are adhered too.
• Conduct Defect management meeting with development vendors/internal teams and UAT users.
• Solution upcoming projects to provide the testing cost for those initiatives.
• Planning, monitoring, and control of all testing activities and tasks.

Qualifications

• Proven working experience in test delivery with 10+ year of relevant experience in banking and Finance, with 5+ years of Test Management experience.
• Strong testing domain in Client onboarding for Wealth Management and MSCRM experience is a MUST and the candidate needs to have the skillset listed in table below:

Skillset

Domain and Product Knowledge

• Extensive working Knowledge on Client lifecycle (Client Onboarding, Client Maintenance, Account Mandates, Client Periodic Reviews, Account Closure) is required.
• Comprehensive knowledge on Compliance requirements for Private Banking customers (Name screening, Risk scoring, Client Suitability Reviews, Source of Wealth validation, AML, Suspicious Transaction reporting) is required.
• Comprehensive knowledge on interfaces involved in supporting the Private Banking customers and accounts services.
• Comprehensive knowledge on MSCRM. Is required
• Extensive knowledge on Digital Channel implementation (Web, and Mobile) for Front Office users, IAM users and Clients.
• Comprehensive knowledge on Client Reporting and Regulatory Reporting.
• Good knowledge of SDLC processes, testing methodology and different types of testing.
• Strong domain knowledge in Client Lifecycle Management Digital Channels is a MUST
• Familiarity of testing tools such as JIRA, Confluence etc.
• Experience in a wide variety of testing efforts, techniques, and tools.
• Good vendor management skills and proven experience in stakeholder management.
• Experience in resource management and leading the team.
• Excellent communication (spoken and written) skills, able to work independently and as a team player.
• Bachelor’s degree in computer science, Information Technology, or a related field. Master’s degree is a plus.
• Relevant certifications (e.g. ISTQB Certified Test Manager) are highly desirable.

1. Financial Reporting/ Closing:

a. Manage the general ledger, including posting journal entries, maintaining chart of accounts, and accurate transaction coding.

b. Conduct regular GL account reconciliations to validate balances and promptly rectify any disparities.

c. Assist in closing of accounts as assigned, including preparation of monthly financial reports and supporting schedules.

d. Prepare accurate and timely financial reports for internal and external stakeholders.

e. Assist in gathering financial information requested by internal/external auditors and regulators.

f. Monitor and assess the impact of financial trends on the organization’s financial stability.

g. Collaborate with cross-functional teams to gather financial data and ensure completeness and accuracy in reporting.

2. Control and Compliance:

a. Ensure compliance to financial regulations and adherence with local and international accounting standards.

b. Establish and maintain robust financial controls to safeguard company assets and ensure compliance with policies and procedures.

3. Tax Planning and Compliance:

a. Ensure accurate and timely preparation of tax returns.

b. Collaborate with tax advisors to optimize the organization's tax position.

4. Ad Hoc Projects:

a. Participating in special projects and initiatives as assigned, such as, system implementations, or process improvement.

b. Support development and maintenance of an efficient financial system.

Qualifications

a. Minimum diploma in accounting with at least 2 to 3 years working experience in education and charity sector would be preferred.

b. Strong understanding of financial regulations, accounting principles, and financial analysis.

c. Proficient in financial software and Microsoft Office Suite.

Pre-requisites

a. Possess good interpersonal skills with excellent written and presentation abilities, be articulate, numerate and able to work independently.

b. Team-oriented individual with resourcefulness and effective communication skills.

c. A self-motivated team player who is meticulous, organised and able to learn quickly with strong analytical skills.

d. Ability to multi-task and work in fast pace dynamic environment.

We regret that only shortlisted candidates will be notified.

Job Purpose:

This is a 6 months contract role. The job purpose of the Junior Operations Analyst role is to provide support to the Head of Operations in the department daily operations. Undertake designated activities within the department to ensure service standards are achieved and risks managed. Be responsible for carrying out a range of demanding clerical, reconciling, data administration and control / monitoring services and duties, in order to ensure timely delivery of a quality service to clients, other Bank ABC units and departments in line with agreed service standards and within budgets.

Main Responsibilities:

· Primary person to support Head of Operations to respond to client instructions, internal stakeholders and Bahrain processing team for transactions relating to trade finance, bilateral and syndicated loans, remittances, Money Market deposits and other Treasury products.

· As directed, support/undertake the timely and accurate delivery of all requested tasks and initiatives as part of the daily operational work assigned by the HOD.

· Ensure customer satisfaction and provide professional customer support.

· Ensure that the work processed by self and the team adheres to all specified Bank processes, procedures, standards, and relevant external requirements.

· Identify and suggest improvements to new and existing processes / procedures / systems and the way in which the team operates to improve service quality and process efficiency.

· Maintain up-to-date awareness of market conditions, bank products and services to ensure that best practice is adopted where required.

· Participate in the evaluation and implementation of new or upgrades to existing IT systems and new products including the performance of robust user testing in accordance with bank standards.

· Prepare periodical reports and escalating irregularities to management and other regulating units/parties.

· Provide back-up cover for other colleagues absent due to sickness, training, annual leave etc.

· Recommend and implement changes to the way in which the team operates to improve service quality and process efficiency.

· Respond to a range of demanding enquiries, clarifying customers and other departments/units understanding of the information being given.

· Undertake duties at a similar or higher level as required.

· Undertake delivery of designated activities in order to provide an effective service to other departments/units in accordance with agreed service standards.

· When required support line management with the implementation of changes in own work area.

Job Requirement:

Knowledge

· Good understanding of the risks and attributes of the Group’s key products, services, operations, and technology gained from hands on experience in operational roles.

· Strong knowledge of MAS regulatory requirements for the Branches products, services and operations.

· Self / Work Organization: Knows how to prioritize tasks and diarize effectively to achieve deadlines. When appropriate co-ordinates and allocates tasks, ensuring full and effective use of resources available.

· Keyboard / Software Applications: Has a thorough understanding of Microsoft Office software including Visio and systems appropriate to the role and can input and extract information to provide a variety of reports.

Education / Certifications

· Bachelor Degree in one of the following fields Finance, Banking, Accounting, Business or Risk Management

Experience

· Minimum 3 - 6 years banking experience in Commercial Banking (Trade, Loans, Treasury)

Personal Attributes

· Fluent English (spoken and written)

· Oral Communication: Uses clear, concise and jargon-free speech to explain products/services/procedures and resolve problems. Uses effective telephone manner with customer/colleagues.

· Written Communication: Produces written responses to enquiries using appropriate wording. Produces clear and accurate written material.

· Perceives changes as opportunities to learn and not threats.

· Sees change from the perspective of the customer.

· Team Player and Self-motivated who gains and develops skills set to meet challenging requirements.

· Excellent organizational skills and ability to work under pressure with strong time management and minimum supervision.

· Flexible and positive approach to work, ‘can do’ attitude and ability to think beyond what is being requested.

Overall Role Purpose:

• Working within the Group Data Science, you will leverage huge volumes of Structured and Unstructured data to solve real business problems across the OCBC Group.
• You will work closely with business to understand their problem statements and transform them into ML and AI challenges when needed.
• You will work on a variety of problem from traditional AI and Machine learning to Generative AI problem when needed.

Responsibilities:

• Work with business leaders across OCBC Group to identify opportunities for leveraging big data and Data Science to drive value for our customers and business.
• Develop and maintain machine learning/deep learning models to achieve the desire business outcomes – such as State of the Art Reinforcement learning system or RAG.
• Develop and maintain models in production. Set up controls and monitoring for the models.
• Use MLOps processes and tools to monitor and refine Production model performance and accuracy.

Specific Knowledge:

• 2 years+ of experience manipulating data sets and building statistical models, ideally with a Master’s or PhD in Statistics, Mathematics, Computer Science or other quantitative field.
• Strong programming experience, with solid understanding of software engineering design patterns and best practices.
• Experience with big data technologies such as Hadoop, Trino, and Spark.
• Some experience in the use of CI/CD and DevOps tools such as Jira, Jenkins, GIT/Bitbucket.
• You have a passion for AI and ML, and you want to learn more everyday

Communication & Soft Skills:

• Ability to execute in a fast-paced environment.
• Creativity to see possibilities within the data & translate into compelling stories, decisions, and actions for non-technical business users.
• Strong communication skills and drive to deliver business benefits in the real-world.
• Genuine drive to learn and master new technologies and techniques.

Job Responsibilities

• Support IT Project Managers to perform due diligence on third-party service engagement following prevailing Third-Party Risk Management framework for new and existing service engagements.
• Support vendor onboarding and contract engagement processes including to perform service classification, risk assessment and materiality check etc.
• Maintain central contract register and contract repository for the entire IT organization.
• Understand the company’s local and Head Office rules, and local regulatory requirements (e.g. PDPA, MAS Outsourcing Guidelines etc) on vendor engagement and service outsourcing to ensure all due diligent checks are performed.
• Liaise with stakeholders, including vendors, IT Project Managers and Legal & Compliance Department, to review the clauses in new contracts to ensure all the clauses, including both legal and commercial terms, are acceptable.
• Play the role of contract owner to onboard and manage the contracts of onshore and offshore vendors with multiple sub-contracts.
• Establish procurement process and guidelines for IT Department, including RFP and tendering process.
• Establish rate card for standard goods and services as a benchmark for IT organization.
• Perform analysis on procurement pattern base on procurement history and contract register to seek benefit from vendor consolidation.
• Understand vision and strategies of IT Management to plan and implement initiatives accordingly.
• Propose and develop processes for new initiatives and operationalize them.
• Promote centralization initiatives across different teams within the Asia Pacific region to optimize resource utilization and improve process efficiency.

Job Requirements

• Bachelor's degree in a relevant field such as Information Technology, Business Administration, Law, Finance, or Procurement Management with minimally 7-10 years of working experience. Diploma with strong working relevant experience would be considered.
• Experience in working as centralized contract and outsourcing risk management function for mid-large-scale institution is essential. Financial Institution will be an added advantage.
• Understanding of contract management processes and generic contract terms and interpretations. Professional certification in fields of Contract Management, Procurement, and/or Vendor Management will be an advantage.
• Working experience in handling contract and outsourcing risk management in Financial Institution is not mandatory but will be advantageous.
• Experience in handling contracts for overseas branches is good to have.
• Understanding of Asia Pacific countries’ PDPA requirements and MAS’s guideline pertaining to Outsourcing, Technology Risk Management, Third Party Risk etc will have added advantage.
• Good communication and stakeholder management skills.
• Able to provide guidance and mentor junior staff.
• Independent self-starter as well as a great team player.
• Work location: One@ChangiCity

Job Purpose

To provide transaction support to the Relationship Managers

Job Responsibilities

1.1 Transaction support to Relationship Managers:

• Provide execution support to all transactions booked in Singapore by taking ownership of the loan booking process from end-to-end including coordinating with clients, internal and external parties.
• Help Relationship Managers with pre-deal work like maintaining deal pipeline, computing deal profitability, preparing account plan and call reports.
• Independently manage relationships and transactions for clients in Frontier Markets.
• Provide proactive support on account maintenance activities like documentation, reporting etc by engaging and collaborating with the client and internal stakeholder including Credit, Legal and Compliance and relevant ops teams as required to ensure the clients expectations are met or exceeded.
• Other - help with account openings, NDA signing, documentation, co-ordination of deposit placements, loan disbursements & loan maintenance including upkeeping of changes to customers’ administrative documents.

1.2 Risk & Compliance

• Take personal responsibility for understanding the risks and compliance requirements of the role.
• Understand and comply with SMBC policies & procedures, Code of Conduct and applicable laws and regulations.
• Engage and co-ordinate with external Legal Firms, Legal & Compliance department of SMBC, Documentation units and Credit Middle Office on loan and ISDA documentation.
• Obtain approvals for deviations from internal policies from relevant approvers during transaction execution.
• Follow through to ensure documentation completion and validate limits are correctly loaded / reflected in operating systems.
• Ensure document deficiencies are minimised, tracked and are rectified in a timely manner.

1.3 Team Work & Support

• To proactively innovate and improve the current way of doing business
• Work with product partners, control functions, middle office and overseas branches to ensure seamless execution of transactions.
• Help the GFIG team and co-Heads, where needed, with adhoc requirements.

Job Requirements

• A bachelors degree in Accounting, banking & finance or equivalent in the similar field.
• At least 3-5 years of relevant experience as Client Service Manager or junior Relationship Manager with international banks/major financial institutions.
• Working knowledge of loans syndications, Transaction banking, Global Markets, Liability management etc.
• Exposure to various products like long term derivatives and swaps, debt capital markets products, structured deposit products etc is desireable
• Strong understanding of client delivery processes and adherence to standards and controls.
• Strong product knowledge including cross-product operational knowledge and / or experience.
• Understanding of the regulatory and compliance environment in the APAC markets
• Proactive and a Team Player who has worked in large complex matrix s

High Pay Scheme for Business Development in the Investment and Insurance field!

If you're keen on getting a $6,000 - $9,000 range pay per month,

and you do not mind selling Investments and Insurance,

This could be the job for you!

Flexible Schedule, work at your own pace.

Leads will be provided.

Bonuses are paid every 3 months.

Free company overseas trips.

Training Provided

LIONBROKERS PTE. LTD. | EA License No. 22S1273

EA Personnel : Eugene Paik | EA Personnel Reg No.: R22110193

High Pay Scheme for Business Development in the Investment and Insurance field!

If you're keen on getting a $6,000 - $9,000 range pay per month,

and you do not mind selling Investments and Insurance,

This could be the job for you!

Flexible Schedule, work at your own pace.

Leads will be provided.

Bonuses are paid every 3 months.

Free company overseas trips.

Training Provided

LIONBROKERS PTE. LTD. | EA License No. 22S1273
EA Personnel : Eugene Paik | EA Personnel Reg No.: R22110193

Description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Senior Quantum Computing Research Scientist.

Principal Responsibilities

HSBC is accelerating its research effort on developing advanced computing methods including innovative classical, hybrid and quantum algorithms with a focus on applications within Financial Services. The successful candidate will participate in ongoing academic and business relevant research projects and set new research directions in advanced computing with the aim to advance the field and provide valuable insights and both mid-term and long-term solutions to the business.

Publication of research results in peer reviewed journals and patent submission is strongly encouraged. As well as the research focus, this role will also be involved in contributing to the strategic direction of the bank and leading collaborative engagements with government, industry and university.

This role is part of the Emerging Technologies team and will offer the candidate an incredible opportunity to collaborate and find commercially viable applications for advanced computing architectures ranging from GPU-based physics inspired solvers to state-of-the-art quantum processors. The candidate will be able to rapidly establish themselves as a quantum computing technologist in the broader domain of Financial Services.

The position will be based in Singapore.

• Lead and contribute to original research, based both on your own ideas and relevant areas of the bank that may benefit from advanced computing methods
• Forge strategic alliances with academic and industry luminaries, collaborating to solve complex computational problems tailored to intricate domain challenges
• Engage and build relationships with business units across the bank to test and implement quantum solutions to solve real world business computational challenges
• Author research publications and see them through the publication process (e.g. Quantum, APS Journals, Springer Journals, Nature Journals, etc)
• Communicate progress and disseminate results both internally and externally
• Lead / support grant proposals together with academic and business partners
• Act as a Subject Matter Expert for your area, provide knowledge sharing sessions and thought leadership

Qualifications

• PhD in Physics, Applied Mathematics, Computer Science, or related field with demonstrated quantitative background
• 2-3 years post-doctoral experience in either industry or academia
• Experience in quantum algorithm development and application in the areas of optimization, machine learning, or complex simulation
• Published research in at least one of the aforementioned topics
• Demonstrated communication of scientific results at research conferences or other colloquia
• Familiarity with quantum computers and implementation of quantum algorithms on such hardware
• Programming experience in classical and quantum algorithms. Expertise in Python quantum SDKs (qiskit, circ, etc)
• Desired Qualifications
• Familiarity with convex and nonconvex optimization
• Familiarity with tensor networks and their applications to function approximation and many-body simulation
• Programming experience with CUDA on GPUs
• Familiarity with Julia and Matlab

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/QCt48iqxQw8

• To contribute and achieve profitability and growth for P&C business
• Assist in the management of existing P&C portfolio and developing new business portfolio
• Underwrite and determine an acceptable pricing and terms, within underwriting authority on all P&C business
• Assess risk and determine the coverage position
• Assess quantum analysis and legal liability assessment where appropriate while ensuring that company's policy, procedures, the assigned authority limits and regulatory requirements are adhered to at all times
• Relationship management with intermediaries or direct clients on renewal of existing accounts and maximizing revenue
• Other duties as assigned

Requirement:

• Degree/Professional Insurance qualification.
• At least 5 years of relevant experience.
• Familiar with local market mechanism and practices
• Good working knowledge of underwriting methodology.
• Demonstrated sound judgement and initiative in working within underwriting guidelines.
• Ability to develop and foster relationships within and outside the company and interact effectively with multiple stakeholders.
• Dynamic, organized and possess good written and oral communication skills.
• Ability to work independently and collaboratively, think critically, and problem-solve.

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

Reporting into the Head of Business Solutions, this role will work with other Front Office and Back Office systems such as Bloomberg, EBS, Barracuda and OneSumX and Xceptor, where they integrate with the trading platforms listed above. You will also work with key stakeholders including Markets Trading and Sales, Markets COO enablement functions, Finance, Market Risk, Operations and Risk/ Compliance 2nd line of defense.

What will your day look like?

As a Business Solutions Manager, your key responsibilities includes:

• Support users (front/middle/back office) on specialist trading platforms (Murex, WallSt and ION) and ANZ’s inhouse SKY Platform.
• Drive design of solutions, education of users, regulatory compliance, controls.
• Support the Trade Life Cycle (TLC) programmes integration of WallSt and Murex2 into Murex3.1
• Develop our support capability in the hubs in Bangalore and Manila.
• Deliver efficient and effective solutions to meet Front/Middle/Back Office requirements.
• Increase quality of information delivered to Front/Middle/Back users and other reporting systems.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Experience in Front Office Business Support and knowledge of the relevant markets.
• Understanding of investment banking products (front to back lifecycle).
• Knowledge in MUREX configuration (v3.1), WallSt and ION is a must.
• Proficient in Bloomberg is preferred.
• Strong communications to influence stakeholders and other support teams to deliver.
• Experience with working in a team across multiple geographies and time zones.
• Strong problem-solving and ability to drive results.
• Excellent communication skills, ability to work independently and collaboratively.
• Demonstrate ANZ Values and Behaviours: Integrity, Collaboration, Accountability, Respect and Excellent.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

• Assist Sr. Manager in guiding co-workers in P&C UW Broking
• To contribute and achieve profitability and growth for P&C business
• Assist in the management of existing P&C portfolio and developing new business portfolio
• Underwrite and determine an acceptable pricing and terms, within underwriting authority on all P&C business
• Assess risk and determine the coverage position
• Assess quantum analysis and legal liability assessment where appropriate while ensuring that company's policy, procedures, the assigned authority limits and regulatory requirements are adhered to at all times.
• Relationship management with broking intermediaries or direct clients on renewal of existing accounts and maximizing revenue
• Other duties assigned

Requirement:

• Degree/Professional Insurance qualification.
• At least 7 years of relevant experience.
• Familiar with local market mechanism and practices
• Good working knowledge of underwriting methodology.
• Demonstrated sound judgement and initiative in working within underwriting guidelines.
• Ability to develop and foster relationships within and outside the company and interact effectively with multiple stakeholders.
• Dynamic, organized and possess good written and oral communication skills.
• Ability to work independently and collaboratively, think critically, and problem-solve.

Job Description & Requirements

Roles & Responsibilities

Principal Accountabilities:-

1. Lead and coordinate Special Projects such as:-

a. To enhance the service quality of the Japanese Business;

b. To establish customer benefit services with vendors;

c. To introduce Japanese hospitality and culture to our employees, distribution channel, clients and society.

2. Report in Japanese regularly to our Head Office in Tokyo.

3. Provide customer service in Japanese to Japanese clients on their inquiries, requests, complaints and claims matters.

4. Provide Japanese language support to staff in other departments, where appropriate.

5. Provide administrative support.

6. Plan and organize visitations to clients (new business/renewal/claims happenings).

7. Develop good relationship with clients to maintain and enhance existing clients’ business.

8. Plan renewal strategies for Japanese corporate clients.

9. Prepare underwriting quotations to clients in accordance with the Company’s underwriting guidelines.

10. Prepare referral form, issue Cover Notes and collect of premiums.

11. Maintain clients’ details and information.

Job Requirements:-

1. Minimum Degree Holder qualification;

2. At least 3 years of experience in General Insurance industry;

3. Fluent in written and spoken English and Japanese for handling local and Japanese clients;

4. Good understanding of doing Japanese business;

5. Possess good interpersonal and communication skills;

6. Able to multi-task, and is a team player, conscientious, tactful and willing to learn new skills;

7. Organized and has the ability to work under pressure;

8. Able to work independently and interact with different levels of customers;

Good working knowledge of Microsoft Office application.

Job Description & Requirements

Roles & Responsibilities

Principal Accountabilities:-

1. Lead and in-charge the Special Projects such as:-

a. To enhance the service quality of the Japanese Business;

b. To establish customer benefit services with vendors;

c. To introduce Japanese hospitality and culture to our employees, distribution channel, clients and society.

2. Report in Japanese regularly to our Head Office in Tokyo.

3. Underwrites and specialize in Marine Hull and other general insurance classes.

4. Provide customer service in Japanese to Japanese clients on their inquiries, requests, complaints and claims matters.

5. Provide Japanese language support to staff in other departments, where appropriate.

6. Provide administrative support.

7. Plan and organize visitations to clients (new business/renewal/claims happenings).

8. Develop good relationship with clients to maintain and enhance existing clients’ business.

9. Plan renewal strategies for Japanese corporate clients.

10. Prepare underwriting quotations to clients in accordance with the Company’s underwriting guidelines.

11. Prepare referral form, issue Cover Notes and collect of premiums.

12. Maintain clients’ details and information.

Job Requirements:-

1. Minimum Degree Holder qualification;

2. At least 10 years of experience in General Insurance industry;

3. Fluent in written and spoken English and Japanese for handling local and Japanese clients;

4. Good understanding of doing Japanese business;

5. Possess good interpersonal and communication skills;

6. Able to multi-task, and is a team player, conscientious, tactful and willing to learn new skills;

7. Organized and has the ability to work under pressure;

8. Able to work independently and interact with different levels of customers;

Good working knowledge of Microsoft Office application.

Job Responsibilities

• Develop IT department’s goals, objectives and strategy to meet the bank’s business priorities and missions.
• Establish a business plan and strategy and drive plans toward set goals and objectives.
• Develop and drive KPI targets & Balance Scorecard and assess performance against set targets.
• Develop and drive Administration Centre of Excellence (CoE) to optimise administration work in business, IT planning and development of life cycle such as staff management, invoice management etc.
• Develop and lead the centralisation of procurement processes and implementation of IT & Development Program.
• Develop and maintain a structured management reporting framework.
• Develop and implement a structured resource management framework for HR and budgetary sustainability and adequacy.
• Develop and enhance financial management processes, workflows and automation initiatives to optimise efficiency and effectiveness.
• Manage the department’s financial, budget and tax management (CAPEX and OPEX) in Singapore and APAC countries.
• Gatekeeper in ensuring adhering to prevailing Financial, Taxation, head office policies, guidelines and operating processes.
• Prepare, gather and analyse data (external and internal) to develop comprehensive financial, operational and project reports for senior management’s review and decision making.

​​​​​​​Job Requirements

• Master’s or bachelor’s degree in Computer Science, Management Information Science, Commerce, Business Administration, Banking & Finance or equivalent.
• Minimum 7 years of working experience within the financial industry or banking industry, preferably in the Technology and/or Digital department.
• Experience in establishing and driving Business Management support for Technology department in the Asia Pacific region.
• Proven track record in planning and coordinating with businesses and IT teams in establishing IT strategy and providing regular tracking and reporting.
• Good knowledge and experience in managing IT financials, budgets and resources covering CAPEX and OPEX, cost management and optimisation. Ability to effectively control CAPEX spending and progressively reduce OPEX expenses.
• Strong understanding of Banking Technology function and experienced in working with virtual teams in the Asia Pacific region.
• Familiar in Project Life Cycle and System Development Life Cycle framework.
• Good understanding of MAS guidelines and Banking Act is an added advantage.
• Prior experience in establishing training and development framework for IT preferred.
• Ability to work in a fast-paced technical and business environment and multi-task whilst delivering high quality solutions.
• Adept at working in a matrix organization to drive operational and strategic objectives.
• Excellent communication, influencing and negotiation skills.
• Strong analytical and problem-solving skills; and detailed oriented.
• Strong innovative mentality and mindset.
• Work location: One@ChangiCity

Overview of Role:

• Technology Risk Management (Regulatory Requirement)
• IT Security Control / Incident Management / Cyber Security

Roles and Responsibilities:

• Manage Branch IT Risk Framework (eg: IT Risk Register, Technology Committee, critical system assessment, due Diligence of IT outsourcing)
• Working with Japan HO IT Risk Management Div Cyber Security Team & performing system risk assessment or conduct Cyber Security Exercise.
• Responsibility of Cyber Security Training for employee and Senior Management.
• General security awareness training to all employee.
• Cyber Security Incident desktop exercise to Senior Management.
• Manage and maintain IT Policy and Procedures.
• Responsibility of the third party assessment counter person such like IT Auditor and implement appropriate mitigation/remediation plan.
• Oversight the Security Control of IT environment. Working IT infra team & IT Dev team to improve security enhancement such as Patch Management /MAS vulnerability circulation, Access Control and Monitor the
• Segregation control of each IT role.
• Review and manage contract renewal with IT vendors under MAS Outsourcing Guideline.

Job requirements:

• Minimum Degree in Computer Science, Experience of Information Security Management ISO/IEC 27001 or certified CISSP or CISM is advantage.
• Minimum 5 years of IT Risk and Cyber Security experience and preferably with working experience of MAS technology regulation in banking sector or similar regulated industry.
• In-depth technical knowledge of network PC/Devices, multiple Cloud Service or/and platform operating systems.
• Demonstrates strong technical skills, ability to provide creative solution to problems, proactive approach through use of technology.
• Strong communication skill to act both independently and within IT team, in a fast-changing mission-critical environment.
• Good attitude and ready to take on any relevant assignment, and the ability to learn and work smoothly.
• Local Japanese speaker JLPT N1-N2 is preferred.

Overview of Role:

• Technology Risk Management (Regulatory Requirement)
• IT Security Control / Incident Management / Cyber Security

Roles and Responsibilities:

• Manage Branch IT Risk Framework (eg: IT Risk Register, Technology Committee, critical system assessment, due diligence of IT outsourcing)
• Working with Japan HO IT Risk Management Div Cyber Security Team & performing system risk assessment or conduct Cyber Security Exercise.
• Assist IT manager of Cyber Security Training for employee and Senior Management
• General security awareness training to all employee
• Cyber Security Incident desktop exercise to Senior Management
• Manage and maintain IT Policy and Procedures .
• Assist IT manager of oversight the Security Control of IT environment.
• Working IT infra team & IT Dev team to improve security enhancement such as Patch Management /MAS vulnerability circulation, Access Control and Monitor the segregation control of each IT role.
• Review and manage contract renewal with IT vendors under MAS Outsourcing Guideline.

Job requirements:

• Minimum a Diploma in any IT-related discipline.
• Local Japanese speaker JLPT N1-N2 is advantage.
• Minimum 1 - 3 years of IT Risk or Cyber Security experience or/and preferably with working experience in banking sector or similar regulated industry.
• In-depth technical knowledge of network PC, devices and platform operating
• systems, and demonstrates technical skills, problem solving.
• Strong communication skill to act both independently and within IT team, in a fast-changing mission-critical environment
• Good attitude and ready to take on any relevant assignment, and the ability to learn and work smoothly.

Job Purpose:

- Credit assessment: Supporting, promoting, monitoring, and controlling, on an independent and ongoing basis, the Bank’s pursuit of good quality loan and other risk assets within the corporate credit portfolio.

- The Credit Risk Analyst will be responsible of evaluating the credit risk of new business and the periodic risk review of existing clients and ensuring these are aligned with risk appetite, policies, and procedures. Responsible for making a clear and timely recommendation to the appropriate credit committee.

- Portfolio Review, Policies and Procedures: Conduct regular portfolio reviews of various corporate and sovereign obligors, understand, review, interpret and adopt all credit policies and procedures. Escalate key risk issues related to the credit portfolio constituents.

- Ensure adherence to Group’s Risk Appetite Statement, Group Credit Policy, Standards, and related procedures.

- Responsible for the control and monitoring of key aspects of the credit process. To assist line manager / unit in the objectives of the credit administration risk function.

Principal Responsibilities:

The key responsibilities, accountabilities, and deliverables as below:

• Assess complex financials, projections, industry, and country risks.

• Compose and present clear, succinct reports on deal structures and credit obligors.

• Improve the quality and timeliness of Credit Application Forms (CAFs) and to be aligned with risk appetite and policies, highlighting key risks and mitigants.

• Provide clear recommendations for appropriate credit committees.

• Ensure timely submission of credit proposals for committee approval.

• Present consistent, quality, and objective risk management information to committees.

• Review rating model inputs for consistency, accuracy, and suitability of input factors to generate Risk rating.

• Responsible for the control and monitoring of the key aspects of the credit process, including documentation completion/compliance and activation of limits.

Business Support

• To provide support for understanding the Group Credit Policy and its related standards and procedures.

• To advise on adequacy of the explanation/ information and risk mitigation in CAFs.

• Ensure CAF compliance with group policies. Comments on any deficiencies and indicate support level.

• To work with the Credit Analyst to ensure the accuracy of the financial spreadsheets and compliance of covenants.

• Maintain 2nd line of defense independence while supporting the 1st line of defense timely in underwriting.

• Participate in risk-related projects.

Job Requirements:

Knowledge

• Ability to solve problems, take decisions or escalate to higher levels (as appropriate) and get along with people amicably.

• Good understanding of Wholesale banking products.

• Good knowledge and understanding of Credit, AML and Operations management.

• Fair working knowledge of Loan Documentation, Syndication Loan Structures, Commercial Contracts, Trade Finance, Credit Risk, KYC and Banking terminology including standard loan covenants.

• Strong analytical skills to consider all relevant information about loan applicants and a company's credit profile;

• Familiarity with accounting standards, with regard to client financials and their analyses, the treatment and reflection of business/product types;

• Strong analytical and interpreting skills on exposures data, and related market/ economy knowledge, so as to discern and present risks

Education / Certifications

• Minimum qualifications are a post graduate degree in Economics, Finance, Accountancy or Business Administration with a foundation in analytical, statistical, and other quantitative techniques.

Experience

• A minimum of 5 - 7 years’ experience in banking with a substantial part of that in Credit functions across section of products, markets and business types e.g., traditional commercial banking, loans syndications, trade finance (structured and unstructured) and knowledge of Treasury products.

Personal attributes

• Exemplary ethics, integrity, confidentiality, diplomacy and resilience under all circumstances.

• Proactive, precise, highly motivated; able to thrive within the bank’s culture.

• Effective communicator and be able to deal with all levels of management.

• Excellent inter-personal skills to managing and resolving difficult situations.

• Be methodical, detail-oriented and well-organized in everyday tasks.

• Working knowledge of standard software applications in use e.g., MS Office, and banking systems/software.

• Collaborative and Team player, able to work independently and in a structured manner.

• Quick learner, adaptable to changes in technology and the banking environment.