Responsibilities:

• Responsible for the acquisition of New-To-Bank (NTB) and New-To-Premier (NTP) customers for Premier Banking Asia and Premier Private Client (Offshore segment).
• Cross sell the OCBC Premier Banking value proposition to the target client segment.
• Build and independently maintain effective customer acquisition sources.
• Identify acquisition opportunities and collaborate with the Bank’s internal stakeholders and external partners to drive quality acquisitions.
• Develop and foster strategic tie ups with potential referral partners.
• Actively engage partners to generate a consistent pipeline of prospects.
• Ability to convert leads into sales.
• Perform customer onboarding via face-to-face meetings or digital onboarding.
• Meet the compliance and control standards set in the end to end onboarding process.
• Conduct all required KYC, AML procedures and documentations.
• Deliver best in class customer service to all internal and external customers.

Requirements:

• Minimum 1 year of related working experience
• Confident individual with good networking skills
• Diploma or Degree holder with banking or sales experience preferred
• Good relationship building skills and with an entrepreneur mindset
• Highly driven and positively motivated to over-achieve assigned targets
• Excellent communication and interpersonal skills
• Able to travel for work, if required
• Converse proficiently in English, Chinese and/or Bahasa language, to effectively liaise with clients from respective markets (i.e. Mandarin for North Asia market & Bahasa for Indonesia market)
• Matured personality to handle the affluent market segment

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Helpdesk Engineer proficient in iOS and Microsoft 365 in Singapore to support our banking client.

Key Responsibilities / Requirements:

• Provide hardware and software support for end users and basic servers and networks support
• Remote access, wi-fi access and video conferencing support
• Update antivirus, provide remote computing support, network printers etc.
• Possess at least 3-4 years of relevant experience in IT Support / Helpdesk
• Knowledge and understanding of ITIL (advantage if certified)
• Knowledge or experience troubleshooting DNS / DHCP
• Experienced in ServiceNow
• Troubleshooting experience in Apple iOS & Microsoft M365 is required
• Proficiency in Basic tools within Windows 10/11 (Performance Monitor, Resource Monitor, Event Viewer, Device Manager, Task Manager, Command Prompts)
• Good communication skills in English and presentable to customer
• Work Location: Marina Bay Financial Center Tower 2, 10 Marina Boulevard, Singapore 018983
• Availability: Able to start work in 1 month or less notice

Are you a driven and energetic professional with a passion for building strong client relationships? We’re looking for you!

At ION Commercial, we’re excited to invite a dynamic individual to step into the role of Executive specializing in General Insurance. You’ll play a key role in developing and managing a diverse portfolio of corporate accounts, delivering tailored insurance solutions that make a difference.

Ideal candidates will possess:

• Basic knowledge of General Insurance products (i.e. property, public liability, work injury compensation, employee benefit plan)
• Relevant insurance qualifications
• 1-2 years of relavent experience prefered
• Motivated and willingness to learn attitude

Key Requirements:

• Minimum GCE 'O' Level qualification
• Candidates with certificates in general insurance (CGI, PGI, HI, and BCP)
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint)
• Ability to work independently and prioritize tasks effectively

Responsibilities:

• Manage sourcing of quotations from insurers.
• Helping client with the comparison quotes
• Attend to phone and email inquiries
• Process policies including new policies, renewals, changes, cancellations, any endorsement update.
• Perform other duties as assigned

Supportive work environment:

• Conducive work environment
• On-the-Job Training provided
• Great career progression opportunities
• Employee medical insurance benefits

If you’re excited about joining our team, we invite you to submit your resume. We’re eager to explore how your skills and experience can make a valuable impact with us.

Relationship Manager

About The Company

Sing Investments & Finance Limited has 60 years of lending experience in the financing arena in Singapore. Our core activities include the acceptance of fixed and saving deposits from the public as well as the provision of loans and credit facilities to individuals and corporations, particularly the Small and Medium Enterprises (SMEs) in Singapore. The relationships that have been built over the years have earned us the reputation as one of Singapore's trusted finance companies. We are seeking dynamic individuals to grow with us and to continue building relationships with our valued customers.

We are looking for motivated individuals with the experience and/or aptitude to grow our customer base. You will be expected to:

• Acquire and build a strong network of SME customers and boutique developers for loan products and credit facilities. For auto loan products, being familiar with Block Discounting, Floor Stock and Direct facilities would be advantageous.
• Develop new portfolios while increasing its profitability through cross-selling and referrals
• Achieve individual sales revenue and loan targets
• Analyse financial statements and structure credit facilities to ensure good credit quality
• Possess strong understanding of financial compliance and regulatory requirements

Requirements:

• Min Diploma level
• At least 2 years of relevant experience in a lending environment and working knowledge of mortgage loans in property development and/ land & construction loans
• Preferably with an established network of business contacts especially in the SME sector or tie-up with loan/ mortgage brokers. Strong ability to source and generate leads independently
• Good understanding of financial analysis is preferred
• Good writing, communication and interpersonal skills
• A self-starter and team player

*Corporate rank and remuneration will commensurate with experience. Only shortlisted candidates will be notified.

Duration: 6 months

Location: Changi

Working Hours: Monday - Thursday 830am to 6pm; Friday 830am to 530pm

Responsibilities:

• Partner key divisions in strategic and operational financial planning.
• Support the monthly closing, forecast, and budget exercises in updating data, consolidating information, and developing reports, including impactful trends, and variance analysis.
• Drive financial performance to achieve value-for-money outcomes through financial advisory and decision support in project planning, procurement, contract awards and management.
• Develop financial models and business analysis to support strategic initiatives to review critical strategic and financial decisions.
• Oversee fee review process, including ensuring timeliness of review and liaising with MOT.
• Any ad-hoc duties as assigned.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Mandy at 9640 2934 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin

An assistant finance manager's responsibilities include:

• Financial operations: Overseeing financial operations and providing insights for strategic decision-making
• Budgeting: Assisting in budget preparation and forecasting
• Reporting: Writing monthly financial reports, including income statements, balance sheets, and tax returns
• Accounting: Assisting in the management of accounting procedures and systems
• Financial analysis: Reviewing reports and analyzing projections of sales and income against actual figures
• Compliance: Assisting in complying with all financial and legal requirements
• Team management: Assisting in the smooth running of the team and contributing to their training and development

Some other tasks an assistant finance manager may perform include: Invoicing, Issuing purchase orders, Implementing and managing procurement processes, and Filing the company's taxes

EMPOWERING PEOPLE TO MAKE A DIFFERENCE

At Howden, we employ talented individuals and empower them to make a real difference to the company, whilst building successful and fulfilling careers.

The entrepreneurial atmosphere is one of the biggest reason people love to work for us. We are a leading independent, global insurance brokers but have a noticeably flat hierarchy. It doesn’t matter how junior or senior, anyone with a good idea will be heard. This means our employees can shape their own career paths and determine their own success.

This atmosphere attracts the brightest talent in the market. If that includes you, get in touch.

Job role: Assistant Manager to Manager (Insurance Broking)

Department: Major Corporate, Howden Singapore

A LEADING GLOBAL INDEPENDENT BROKER

Howden is a specialist commercial insurance broker. Its regional footprint covers Singapore (regional headquarters), Malaysia, Hong Kong, Indonesia, Thailand, and Philippines. It is part of the London-headquartered Howden Broking Group, a leading independent, global broker with offices in over 30 countries worldwide.

YOUR RESPONSIBILITIES:

· Manage and develop a portfolio of client accounts

· Build and maintain strong relationships with clients, understanding their insurance needs and providing tailored solutions

· Preparation and presentation of insurance proposals, quotations and renewals

· Handle client inquiries and resolve issues

· Collaborate with underwriters and other internal teams to deliver best solutions for clients

· Conduct regular reviews of client accounts to ensure optimal overage and identify opportunities for cross-selling and up-selling

· Stay updated on industry trends, regulatory changes, and market conditions to provide informed advice to clients

· Foster a cohesive and collaborative team culture within the division as well as across the company

JOB SCOPE

· Demonstrate knowledge and expertise in Corporate Insurance, specifically in Property and Casualty; additional experience in Marine and Construction insurance will be advantageous.

· Analyse client needs and risk exposures specific to these industries and recommend appropriate insurance products and services

· Ensure compliance with industry regulations and standards in all dealings with clients and insurers.

OUR REQUIREMENTS:

· Enjoys working with people and building relationships with people

· Meticulous and mindful of deadlines

· Detail-oriented with strong organizational and problem-solving skills

· Ability to work independently and as part of a team

· Experience in Corporate insurance with a minimum of 5 years in an insurance or broking firm or similar capacity

· Experienced in MNC accounts and/or handling tenders will be an advantage.

· A diploma / degree holder in any discipline and/or professional insurance qualifications, i.e. ACII, DGI or BCP, PGI, ComGI Certifications

· Applicants keen on a career change, and have applicable experience from related industries, may apply.

· Good understanding and knowledge of local statutory insurance requirements

YOUR BENEFITS AND SALARY:

· Commensurate with qualification and experience

· Working in a collaborative environment with excellent learning opportunities

Role: Test Analyst (Banking / 6 month contract)

Job Duties & Responsibilities

• Design, develop, execute, and maintain test scenarios and detailed end-to-end test cases for assigned projects related to the digital platform’s user acceptance testing
• Write test cases in JBehave for agile projects
• Expert in using testing tools such as JIRA and Confluence to execute and maintain project status
• Knowledge of web and mobile application testing in the banking domain:Good time management
  Keen eye for details to ensure quality and timely output
  
• Detect, report, and track defects in application tools and with various stakeholders to ensure proper closure of issues
• Collaborate proactively with all stakeholders to complete job assigned from clarification to issue closure
• Good with documentation to update project changes timely

Required Experience

• Minimum 1 year of experience in web and mobile application testing in the banking industry is preferred
• Strong analytic skills to process complex requirements and develop end-to-end scenarios and test cases
• Familiar with Agile and Waterfall methodologies:Understand the life cycle of testing in both automated and manual testing
  
• Experience in running or being part of an agile project team in the banking industry:Hands-on experience with JBehave
  
• Understanding Java and VB Scripting is an advantage:For automation QA role, hands-on usage of Selenium or Appium is a must
  
• Experience with quality assurance processes and JIRA is required
• Good stakeholder engagement skills with strong verbal and written communication:Collaborate closely across multiple teams during project execution
  
• Good team player with strong organizational skills:Ability to work independently with minimum guidance
  

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Role: Automation Tester (Banking / 6 month contract)

Key Accountabilities:

• Design, develop, execute, and maintain test scenarios and detailed end-to-end test cases for the assigned projects relating to the digital platform’s user acceptance testing.
• Able to write test cases in JBehave for agile projects.
• Expert in using testing tools such as JIRA, Confluence, etc., to execute and maintain project status.
• Knowledge of web and mobile application testing in the banking domain, with good time management and keen eye for details to ensure quality and timely output.
• Detect, report, and track defects in the application tools and with various stakeholders to ensure proper closure of issues.
• Analyse BDD/User stories from the PO, review, and come up with high-level test scenarios to meet user requirements.
• Execute the assigned manual or automation testing, log defects, and follow up on defects to ensure timely closure. Generate reports of testing, prepare training slides for touchpoints, and required update to delivery.
• Expected to be an expert in the banking domain and able to write test plan and testing summary documents. To write and execute end-to-end test scenarios with detailed steps as per requirements either via manual or automation testing.
• Actively participate and collaborate in project meetings and discussions, keen attention to details and time management to ensure quality and timely output of the project assigned.
• Develop maintainable automated checks in collaboration with our development teams.
• Collaborate with all stakeholders proactively to complete the job assigned from clarification to issue closure.
• Good with documentation as constant updates to project changes will need to be updated timely.

Required Experience:

• At least 2 years of working experience(s) preferably in Web and Mobile Banking solutions, excellent technical programming skills with familiarity with the various programming languages.
• Strong knowledge of Appium, Selenium, JUNIT.
• Strong coding knowledge in Java, Objective-C, JavaScript, or similar.
• Good experience in developing complex SQL queries.
• Knowledge of SOAP UI and web service testing is a plus.
• Knowledge of basic UNIX Commands and the ability to work with the Linux flavor.
• GIT commands and their usage.
• Experience with at least one of the following technologies: Cucumber, Appium, Selenium, XCode UI Automation, Espresso, (mobile testing tools and frameworks).
• Experience with basic UNIX commands and working knowledge of LINUX flavor.
• Hands-on experience with tools like SOAP UI, REST API.
• Possess working knowledge of Bitbucket etc. (Anything apart from Bitbucket is good to have).
• Keen focus on quality output in software development in the user acceptance stage.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Description:

-Organizing Board of Directors Meeting and Annual General Meeting

-Maintain office environment by arranging renovation, leasing, office equipment and supplies

-Conduct company events (e.g. company trip)

-Making up company budget and mid-term business plan

-Manage and maintain Accounting and related system

-Making up financial statement and audit account in accordance with SFRS/IFRS

-Making up consolidated financial statement and report to Headquarters (ENEOS Corporation in Japan)

-Tax matters (Corporate tax, Personal income tax, GST, transfer pricing etc.)

-Group finance and cash flow projection

-Support credit control of counterparties

-Manage Human Resources issues

-Recruit staffs including interviews, contracting employment agreements and other necessary procedures

-Set, review and manage policies on corporate governance

-Perform required procedures for internal control and compliance

-Liaise with Headquarters, external professional advisers, company secretary etc.

-Carry out other duties assigned by Managing Director, Deputy Managing Director and Finance & Administration General Manager as and when necessary

Job Requirements:

-Bachelor or Master degree of economics, accounting, business etc.

-More than 4 years’ experience in Oil industries especially at least 2 years work experience in accounting or financial sections.

-Good knowledge of accounting, tax and finance

-Proficient in MS Office (Excel, Word, Power Point)

-Ability to communicate in fluent English.

-Ability to speak and write in Japanese language is essential to communicate with Japanese speaking associates and clients, and to report to Headquarters managements in Japan.

-Strong negotiation and analytical skills with a strategic mind

-Meticulous with good communication and presentation skill

-An Effective team player who is innovative and forward thinking

Note:

We regret that we will not be able to respond to all applications as only shortlisted candidates will be notified.

We are seeking a detail-oriented and proactive Finance Assistant Manager to support the Finance Manager in managing and overseeing day-to-day finance and accounting operations. The ideal candidate will have strong communication skills, an advantage in liaising with stakeholders effectively, and the ability to handle multiple tasks with precision.

Job responsibitlies

• Financial Reporting & Compliance: Prepare financial statements, reports, and regulatory filings in compliance with standards and local regulations.
• Budgeting & Forecasting: Assist in drafting and monitoring budgets, forecasting cash flows, and managing funding needs.
• Taxation & Audit: Ensure timely tax filings (e.g., GST) and coordinate with auditors for successful audits.
• Accounts Management: Oversee billing, collections, accounts payable, and maintain accurate aging reports.
• Team Collaboration: Mentor junior staff and coordinate with departments for efficient financial operations.
• Perform hands-on management of daily finance and accounting activities (AR/AP, P&L, balance sheets, GST submissions).

Support the Finance Manager in:

• Preparing and reporting quarterly consolidated financial statements.
• Reviewing financial statements of group companies.
• Preparing for financial closings and audits.
• Developing and reviewing annual budgets.
• Managing cash flows for group companies.
• Review and approve daily payment transactions.
• Perform additional tasks as assigned by the Finance Manager or Management.

Job requirements

• 4–6 years of relevant experience in finance or accounting roles.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with stakeholders.
• Strong analytical and problem-solving skills, with attention to detail.
• Proficiency in financial reporting and budgeting.
• Ability to manage time effectively and handle multiple tasks in a fast-paced environment.
• Organizational skills and the ability to manage multiple priorities.

Responsibilities

1. Systems and Process Improvement

• Set up treasury system and processes to gear up for business growth
• Co-lead finance transformation and straight-through processing (STP) initiatives, leveraging on electronic transfers, automated data capture, electronic documentation and communication, and to centralize data on designated platform(s).

2. Financial Close, Reporting, Budgeting and Tax

• Manage accurate and timely monthly, quarterly and yearly financial close and financial reporting
• Responsible for MAS compliance reporting of various entities
• Ensure returns for corporate income tax, Goods & Services Tax (GST), Withholding Tax and other relevant taxes are submitted, and timely payments are made to relevant authorities
• Preparation of budget and forecast, monitor and review performance against the budget and reporting of variances to management
• Manage statutory internal and compliance audit based on requirements of ACRA, financial reporting standards, Securities and Futures Act and COSO Risk Management and Internal Control Framework

3. Treasury and Cash Management

• Effective management of working capital cycle of different entities and maintain sufficient liquid funds for timely payment, and unexpected events
• Monitor and reconcile daily bank and book balances, and generate liquidity report for risk management
• Recommend and execute investment strategies to generate returns for corporate and settlement fund. Accounting for investment income, provides reports to members on returns of their collateral fund, and treasury reports to management
• Monitor FX exposures and recommend / execute mitigation strategy
• Assist with negotiation of credit and credit insurance facility
• Onboard new banks by managing KYC, bank account opening, organize necessary approval
• Review and manage ongoing bank requirements to achieve optimal banking solutions

4. Internal Controls and Compliance

• Manage Securities and Futures Act compliance and audit register
• Participate in annual reviews of finance policies and procedures within the enterprise risk internal control framework
• Liaise with internal and external auditors
• Manage outsourced finance service providers to deliver optimal finance service

5. Proactively contribute and collaborate in projects and other strategic finance initiatives to support the evolving needs of the organization

Requirements

• Bachelor’s degree holder major in finance, banking or accounting is required.
• 10 years of working experience in various finance roles, in an exchange, banking or commodity environment
• Familiar with the Securities and Futures Act, banking regulations and financial reporting standards. CPA or MBA holder will be an added advantage.
• Well verse with derivatives, investment products, credit facilities
• Proficient with MS Office, ERP, treasury, budget and reporting applications
• Self-starter with strong numerical, analytical, and problems solving skills.

Job Summary:

We are seeking an experienced and detail-oriented Finance Manager to join our team. The ideal candidate will have a strong background in financial management and a proven track record of working in multinational corporation. This role is critical to ensuring accurate financial reporting, compliance with regulations, and strategic financial planning to support the company’s growth objectives.

Responsibilities:

1. Financial Management and Reporting

• Oversee the preparation of financial statements, budgets, and management reports.

• Ensure compliance with local and international accounting standards.

• Monitor and analyze financial performance to provide actionable insights to senior management.

2. Budgeting and Forecasting

• Lead the annual budgeting process and periodic forecasting.

• Track budget performance and recommend adjustments to align with business objectives.

3. Compliance and Risk Management

• Ensure adherence to all financial regulations and company policies.

• Identify financial risks and implement effective internal controls to mitigate them.

4. Strategic Financial Planning

• Support strategic decision-making by providing financial analysis and feasibility studies.

• Partner with other departments to optimize resource allocation and cost management.

• Liaise with government agencies and stakeholders to ensure compliance and alignment with public-sector expectations.

Qualifications and Skills:

• Bachelor’s degree in accounting, Finance, or a related field. CPA, CFA, or an equivalent professional qualification is preferred.

• At least 10 years of experience in financial management, including a minimum of 5 years in the petrochemical, manufacturing or related industries.

• Strong knowledge of financial regulations, tax laws, and compliance requirements.

• Expertise in financial operations within China and cross-border transactions, with a strong emphasis on collaboration with the headquarters in China.

• Proficiency in SAP financial software and ERP systems.

• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.

• Proficiency in both written and verbal communication in English and Mandarin, enabling effective collaboration with native Mandarin-speaking stakeholders and comprehension of Chinese-language documents.

Responsibilities:

• Financial accounting and bookkeeping
• Handle day-to-day financial operations within the company & group (payroll, invoicing, accounts payable, accounts receivable and other transactions)
• Record accounts payable and staff claims and process payment
• Follow up on accounts receivable collections.
• Producing financial reports related to budgets, account payables, account receivables, expenses etc.
• Maintain an accurate record of financial transactions and perform timely reconciliations.
• Use knowledge of local laws to comply with reporting requirements (eg. GST submission).
• Liaise with various internal parties such as key account managers and external parties such as bankers, suppliers, sub-contractors and auditors.
• Conduct variance analysis, identify trends, and provide actionable insights to the leadership team.
• Review consolidation package done by subsidiary companies and report to HQ.
• Any ad-hoc duties as assigned.

Requirements:

• Ideally 5 years of relevant working experience in handing full sets of accounts. Prior experience in project accounting will be an advantage.
• Good interpersonal skills and the ability to work independently as well as collaboratively in a team-oriented environment. Willing to coach and support other team members.
• Meticulous with attention to details and have good organizational skills.
• Positive attitude towards problem solving and ability to think creatively.
• A multi-tasker and learner with self-motivation and integrity.

Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 3000 employees spread across 20 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

We are looking for a skilled Application Support Analyst (L1/L2) for our client's team in Singapore. Candidate will provide support for Olympic (Core Banking) and related interfaces and systems. He will play a major role in handling Incidents, BAU service requests, end-user queries.

Responsibilities

• Provide L1/L2 Application support to end-users
• Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
• Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships
• Adhere to Service Level objective target and roadmap
• Maintain knowledge articles.
• Assist on DR, BCP exercise and patching cycles

Requirements

• At least 5 years of experience in Banking industry as an IT Production L1/L2 support
• Good knowledge and experience in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
• Good knowledge on general ledger and general accounting schemes of financial products
• Knowledge and experience in supporting Olympic banking system is a strong plus
• Basic AS400 and Unix troubleshooting skills
• Strong knowledge on SQL queries, data analysis
• Familiar with Production support tools like ServiceNow and JIRA is a plus

About the Division/Dept

The Customer Care Centre is responsible for driving customer service excellence and providing the best in-class customer service experience for all UOI customers.

Job Purpose

As a Senior Customer Care Officer / Customer Care Officer, you will play a pivotal role in ensuring the highest level of customer satisfaction. You will be responsible for handling inbound enquiries, resolving customer issues, and contributing to the development of a customer-centric organisational culture. Your passion for service excellence and commitment to creating a best-in-class customer experience will be essential in this role.

Main Responsibilities

Service Excellence

• Handle incoming calls, emails, and messages from insurance customers promptly, professionally and within the service level agreement (SLA) target.
• Provide the end-to-end customer service required to ensure a positive customer experience throughout the entire customer journey, achieving company NPS and CSAT targets.
• Provide accurate information about insurance products, coverage, and claims processes.
• Address customer queries, concerns, and complaints within the SLA turnaround time.
• Educate customers on insurance policies, coverage details, and additional services to enhance their understanding and satisfaction.
• Strive for excellence in customer service by actively listening to customer needs and achieving customer feedback rating targets.
• Ensure customer feedback is communicated and that customer complaints and services are responded to – and recorded where necessary - within the company SLA.
• Retrieve voicemails and follow up with customer with company SLA.
• Support with Customer Retention to achieve company persistency targets.

Documentation and Record Keeping

• Processing endorsements, cancellations and necessary amendments to policies as requested by the customer.
• Maintain accurate and detailed records of customer interactions, feedback, and resolutions.
• Report generation.
• Arrange to dispatch of insurance documents including mail enveloping.
• Payment collection for failed customer payments.
• Undertake any other duties as may be assigned.

Requirements

• Diploma or equivalent with Certificate of General Insurance (CGI). Fresh graduates from Polytechnics are welcome.
• Possession of General Insurance Certification &/or Certification on Health Insurance will be an added advantage.
• To have at least 2 years of working experience (preferably insurance and/or office work).
• Proficiency in Microsoft Office.
• Proficiency in English. Chinese an advantage.
• Excellent customer-mindedness with good interpersonal and communications skills.
• Independent, meticulous, organised and able to multi-task efficiently.
• Works well in a team environment.

Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Subsidiary Banking (ISB) is Commercial Banking’s international proposition which aims to provide banking coverage to the subsidiaries of Commercial Banking (CMB) customers within the Large Corporate and Mid- Market Enterprise segments. The International Subsidiary Banking strategy is to provide consistent, in-depth and dedicated coverage across the HSBC network with the end goal to deepen our relationship with our customers. The International Subsidiary Banking business is a significant contributor of revenue to Commercial Banking and consists of a network of dedicated bankers across more than 60 countries.

We are currently seeking a high calibre professional to join our team as a Corporate Banking Manager - ISB.

Principal Responsibilities

• Work to achieve the Group strategy and business objectives
• Share knowledge, experience and best practices within and outside of immediate team and promote a collective culture to spread experience and best practice
• Prospect, hunt and manage a portfolio of International Banking clients, with a primary focus on US HQ-ed MNCs and build upon existing and winning new long term relationships with the customers we want to bank, coherent with Corporate Banking strategy to be the Leading International Trade and Commercial Bank
• Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment
• Have deep dive conversations with client regarding their Trade and FX gaps and help to structure solutions appropriately to help them solve these problem statements
• Collaborating with product partners to identify and match customer needs with relevant expertise
• Promote and build relationships with RHQ clients looking to set up in Singapore as they build their ASEAN strategies, again with a focus on US based MNCs
• Ensure a quality service for all customers by owning customer engagement, ensuring service excellence at all times, for all aspects of any customer, prospect or professional’s interaction with HSBC
• Maintain awareness of operational and fraud risk within assigned portfolio and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting
• Be an ambassador for HSBC and develop the bank’s profile in the local community, with a particular focus on international business marketing
• Increase HSBC brand recognition and make HSBC the leading foreign bank in ASEAN for US Clients
• Maintain regular contact with the US Global Relationship Managers (GRM’s) and ensure they are kept updated of activity in ASEAN

Qualifications

• 7 years of extensive experience in managing commercial relationships with international needs, Mainly US HQ-ed client experience
• Proven ability in identifying and meeting customer needs through matching a broad range of products and services, with a focus on structured facilities and trade, as well as leading lending, capital market and fund raising discussions
• High level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
• Strong commercial lending, risk assessment, trade finance experience
• Ability to interact with business customers at all levels with excellent interpersonal and presentation skill along with organizational skills
• Strong credit assessment skills, particularly with regard to more complex and structured facilities with an international dimension proven ability to deliver creative and flexible customer solutions

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000KU1V

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/watch?v=y4LU9-uRd_4

Responsibilities

• Oversee the preparation of financial statements, audit documentation, ESG sustainability reports, and variance analysis to meet reporting deadlines.
• Lead forecasting, budget planning, and cost management while providing actionable financial insights.
• Ensure compliance with accounting standards, corporate governance, and regulatory requirements, including GST, MAS reporting, and SGX announcements.
• Manage liquidity, oversee cash flow, authorize payments, and review reconciliations for accuracy.
• Coordinate with external auditors, tax agents, and bankers for year-end audits and tax filings.
• Develop and implement financial policies, procedures, and internal controls to enhance operational efficiency.
• Identify and drive process improvements in reporting, budgeting, and financial systems.
• Support ad-hoc assignments, including system implementation projects.

Requirements:

• Degree in Finance, Accountancy, or equivalent, with CA, CPA, or ACCA certification.
• At least 5 years of relevant experience working in a Bank or Financial Institution.
• Strong knowledge of SFRS and Singapore tax regulations.
• Advanced proficiency in Microsoft Office, excellent analytical skills, and leadership abilities.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L6Y9V6XR

Job Requirements:

• Minimum Degree in IT discipline or equivalent relevant IT experience
• ITIL foundation certification is preferred
• Cloud computing
• Good track record in implementing IT projects and Digital initiatives, preferably in financial industry
• At least 10 years working experience and 5 years in management capacity
• Strong appreciation of latest technologies, strategies and innovative approaches to help transform the business
• Familiar with managing technologies such as Oracle database, Java, REST APIs & Cloud (AWS & Office365)
• Strong ability to influence and manage vendors
• Excellent communication and leadership skills

Job Descriptions:

• Delivery of IT plan on target and within budget
• Ownership of IT roadmap and prioritization process.
• Manage IT demands from senior business stakeholders - setting and managing their expectations, identifying needs and evaluating alternative business solutions.
• Build and maintain strong working relationships with partners and vendors;
• Plan and organize the resources and capacity required to ensure smooth operation of the systems and infrastructure;
• Evaluate and recommend technologies, which will maximize the returns for the business;
• Establish clear IT and Technology-related policies/guidelines and processes to safeguard data integrity and governance in line with MAS regulations
• Lead and manage IT function to provide effective services to support day to day business operation
• Ensure monitoring and control of IT spend
• Develop and manage the IT roadmap and driven automation/digitalization of the company
• Carry out evaluation and assessment of new technologies with business cases for the purchase of new technologies and/or system developments to deliver business initiatives
• Manage the lifecycle of applications and systems efficiently by ensuing supportability and planning upgrades, migration paths and replacements in a timely and effective manner.
• Establish metrics, Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and protocols
• Ensure the development and, if necessary, successful implementation of disaster recovery and contingency plans
• Managing supplier and vendor relationships and ensuring adherence to group policies in this regard
• Carry out regular review and monitoring activities to ensure compliance to MAS TRM, IT policies and IT security
• Provide periodic reporting as required by management, including monthly management report, Board and Risk.
• Contribute to the capture, dissemination and embedding of best practices in technology management through networking, compliance with knowledge management practice and promotion of new and better ways of working
• Contribute to the identification, assessment and management of technology risks in Singapore

Interested candidates please send resume to [email protected]

Requirements

To be successful in this role, you will possess the following experience, knowledge and skills:

• Bachelor’s Degree
• Minimum 5 years of experience in compliance, preferably in the insurance / reinsurance / financial services industry
• Understanding of compliance requirements in the insurance / reinsurance sector
• Strong knowledge of the Insurance Act, General Insurance Association of Singapore‘s guidelines, MAS notices and guidelines, and related legislations
• Mature and independent worker with very good stakeholder management capability
• Excellent communication skills with the ability to work collaboratively at all levels and across functions

Job description

The successful applicant will:

• Implement a comprehensive Compliance Management System to manage compliance risks for the Company. This includes promoting a culture of compliance across the organisation, carrying out compliance risk analysis, providing staff training, performing compliance monitoring activities and preparing compliance reports for local and ERGO Group management.
• Provide compliance advisory to management having regard for legal requirements, regulations and ERGO Group’s policies and guidelines.
• Monitor changes in insurance regulations and other legislative developments which could impact the Company and provide advice to management to implement necessary changes.
• Implement robust policies and procedures and monitoring activities for data protection, Anti-Money Laundering / Countering of Financing of Terrorism, and sanction screening to ensure adherence to regulatory and Group requirements. Undertake the role of Data Protection Officer.
• Manage and assist with investigations such as complaint investigations and market conduct investigations.
• Act as the point of contact in regulatory liaison matters and handle requests from regulators.
• Perform annual review of outsourcing arrangements and report the results to management
• Keep up-to-date the register of the Company’s policies and procedures and monitor compliance with internal policies and procedures.
• Perform additional duties as assigned by management.

Please email resume to [email protected]

Job Requirements:

• Min 5 years of professional experience in the insurance/reinsurance sector, or in the consulting, investment, or banking sector with knowledge of the insurance sector, preferably with at least 3 years in actuarial, data analytics, accounting, and reporting matters.
• Ideally a Qualified Actuary with very strong Actuarial, Accounting and IFRS knowledge
• Fluent command of English in speaking and writing
• Excellent organizational and interpersonal skills
• Efficient communicator to his superiors, peers and other colleagues
• Excellent proficiency in Microsoft Excel (including use of spreadsheets for budgeting, forecasting, business planning, etc.) as well Microsoft Powerpoint.
• Excellent analytical and problem-solving skills.
• Proven track-record in summarizing complex questions into easy to understand topics.
• Provide high accuracy in self-control work and independent task management skills.
• Able to analyze complex questions and summarize the essentials.
• Driver of change, as a part of a dynamic organization and ever-changing business environment.
• Able to work under tight deadlines and pressure.
• Able to work as a discreet colleague able to keep highly confidential topics within the circle who needs to know.
• Profound knowledge and experience in drafting power point presentations and developing excel worksheets.

Job Decriptions

Planning & Controlling

• Support the Chief Executive and the Chief Financial Officer to execute the Company’s strategy by tracking, coordinating and monitoring the ongoing strategic projects across the organization.
• Identify business trends utilizing real data and cost / benefits analysis, and propose actionable measures to support the execution of the Company strategy.
• Lead the Planning and Forecast process in cooperation with the Head of Finance and Chief Actuary.
• Monitor and control the execution of the business case from a financial and qualitative point of view.
• Support daily, weekly, monthly and quarterly analysis to internal stakeholders and Group Controlling.

Actuarial

• Prepare profitability analysis reports to identify trends, patterns, and insights for management.
• Support Pricing actuary in pricing tools implementation and maintenance, review of risk model and tariff, prepare monthly WICA and Motor risk score.

Ad-hoc assignments

• Undertake ad-hoc assignments as and when required by Chief Executive and / or Chief Financial Officer

Please send resume to [email protected]

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are seeking a highly motivated and detail-oriented Capacity Planning/Automation Engineer to support our client’s Data Center team. This role will focus on ensuring the availability of sufficient materials for Hosting and Network Services, as well as developing automation solutions to streamline reporting processes. The ideal candidate will have a strong background in capacity planning, data analysis, and automation development.

Key Responsibilities:

Capacity Planning:

• Collaborate with vendors to forecast and ensure adequate supply of materials to support Hosting and Network Services operations.
• Monitor inventory levels, assess future needs, and mitigate risks of material shortages.
• Provide data-driven insights to improve forecasting accuracy and efficiency.

Automation Development:

• Design and implement automated solutions to enhance reporting efficiency and accuracy.
• Develop and maintain tools for generating critical reports, such as:
• Work Queue Status Reports
• Capacity Reports
• Identify opportunities to optimize manual workflows through automation and propose actionable solutions.

Reporting and Analytics:

• Generate regular and ad hoc reports to support operational decision-making.
• Analyze trends and metrics to improve operational performance and capacity planning processes.

Collaboration:

• Work closely with the Hiring Manager and cross-functional teams to align capacity planning with business goals.
• Partner with vendors, Hosting, and Network Services teams to ensure seamless operations and proactive planning.

Qualifications:

• At least 1-2 years of proven experience in capacity planning, inventory management, or a similar role.
• Experience and knowledge with IT infrastructure and data center operations
• Experience in automation / scripting (e.g., Python, PowerShell, VBA, or other tools).
• Proficiency in data analysis tools and reporting platforms will be a plus.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

The role of a Technical Delivery Manager (TDM) is to lead, guide and manage the technical aspects of projects through design, build and implementation phases. They are responsible for ensuring the successful delivery of technology projects by collaborating with cross-functional teams, managing project timelines, and overseeing the development process. TDMs play a crucial role in bridging the gap between business requirements and technical solutions, making them instrumental in driving digital transformation initiatives within organizations.

Overall Responsibilities:

• Manage the end-to-end technical delivery of large IT projects, including scope, cost, quality, and time management; stakeholder communications; risk, issue, and dependency management; and project reporting and governance.

• Develop and maintain project plans, status reports, and other project-related documentation to ensure effective communication among stakeholders and project team members.

• Lead and mentor a team of developers, providing guidance and support throughout the project lifecycle.

• Collaborate with cross-functional teams, including business analysts, project managers, and other stakeholders, to ensure alignment and effective communication.

• Identify and mitigate risks and issues related to technical deliverables, proactively resolving any roadblocks to ensure project success.

• Ensure adherence to coding standards, best practices, and security guidelines across all development activities.

• Provide regular updates on project progress, highlighting key milestones, risks, and issues to relevant stakeholders.

• Contribute to the continuous improvement of development processes and methodologies.

• Conduct code reviews and provide constructive feedback to team members to ensure high-quality deliverables.

1. Project Delivery Management

a. Plan technical deliverables (including any system enhancements and upgrades) to meet Project’s requirements within allocated budget

b. Manage and coordinate across different application teams to manage technical dependencies of the solution

c. Monitor and manage risks/issues related to technical delivery

d. Provide status update related to technical delivery

e. Report to Program and/or Project Manager for the strategic program

2. Requirements Management

a. Partner with SA & subject matter experts to understand and implement functional and technical requirements

b. Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment (e.g., function points)

3. Design & Development

a. Partner with Domain Architects, Dev. Manager, and Security Architect to ensure solution design complies with enterprise design principles, security and control standards

b. Partner with Development Manager in managing application teams to build the enhancements

4. Test Management

a. Partner with Test Manager to ensure completion of SIT, UAT testing, performance/load testing and application security testing with quality results

b. Work with GIS to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan

c. Work with GIPS on Infra requirements.

5. Implementation Management

a. Prepare technical implementation plan across application teams

b. Coordinate technical implementation activities across application teams to ensure production cutover and adequate post-implementation support

Key Skills:

• Experience with managing end to end implementation of projects.

• Experience with managing and working with external vendors/teams.

• Database (Ability to use and understand for the purpose of analysis and design and investigation)

• Analyse Requirements and form solutions for the application.

Whats this Role Really Like?

This position will principally be responsible for the underwriting, administration and operation of an existing portfolio of Marine Cargo business in conjunction with and under the direction of the appropriate Marine Manager.

In addition to the existing portfolio, a focus on the development of the portfolio by generation of new business is also expected with the assistance of appropriate senior staff.

Skills Requirements & Experience

· Demonstrates underwriting ability and technical competence as evidenced by a minimum of 4 years’ experience, equivalent industry experience, or insurance qualifications.

· Ability to produce new business and a wide trading background with international and local brokers.

· Demonstrates effective communication, negotiation, and interpersonal skills to be capable of dealing with all levels of clients, producers and Chubb personnel with appropriate direction from senior management.

· Proven ability for accuracy and attention to details.

· Demonstrates analytical skills and ability to evaluate and judge underwriting risks within designated written authority.

· Intermediate Microsoft Office skills

Areas of Responsibility

· Reviews new risk submission and renewals within assigned authority limits. Secures additional information where necessary and analyses all pertinent data to determine acceptability of risks according to established underwriting standards. Reviews endorsements on existing policies to identify any change in original coverages or amounts. Discusses and seeks direction from the Underwriting Manager and Marine Risk Management, where necessary.

· Evaluates, accepts, rejects, or modifies risks within established underwriting guidelines and authorities seeking guidance from the Underwriting Manager and Marine Risk Management, where necessary.

· Visit producers and promotes Chubb coverages, products, and services in accordance with the Marine Business Plan and under the direction / in association with senior management. Maintains liaison with an appropriate level of producer staff to obtain necessary underwriting information, promote satisfactory service relationship and to encourage the submission of new / targeted business. Answer general enquiries and correspondence from producers. Refers any problems or questions, when necessary, to Underwriting Manager.

· Provide assistance, consultation and advice on underwriting matters to Underwriting Manager and to Marine Risk Management, where necessary

· Assists with the production of standard reports on a regular basis as required.

· Coordinates activities with higher level underwriting staff and with support staff to assure valid and timely response to producers of quotations and production of policies, endorsements, certificates, renewal notices, and other administrative requirements. Assists support staff in production of such where required. Check and reconcile information as required.

· Maintain a high standard of knowledge by membership of and attendance at relevant professional associations, courses, and seminars.

· In conjunction with relevant managers, train and develop effective work team.

· Develop and maintain a continuous programme of self-improvement in conjunction with relevant management.

· Perform special projects and other related duties as assigned.

· Create a Chubb market presence by active participation in the development of Chubb Singapore.

JOB PURPOSE

• To provide administrative support for marine underwriting in the Korea Market. Support for Non-marine administration may also be required as needed.

JOB RESPONSIBILITIES

Responsibilities include, but are not limited to, the following:

• Monthly Closing: Coordinate between underwriters and the processing administration team to ensure policy documents' accurate and timely production.
• Adverse Checking: Review and verify data provided in the slip or email from brokers before data entry.
• Data Entry: Input data from signed contracts into Excel spreadsheets, consolidate the information, and provide it to the processing administration team for further processing.
• Data Maintenance: Maintain and update records, schedules, and statistical data to ensure accuracy and accessibility when needed.
• Translation: Provide basic translation support for underwriting information written in Korean for administrative purposes.
• Liaising with Intermediaries: Coordinate with intermediaries regarding invoice issuance and renewal updates.

QUALIFICATION

• Basic Degree/Diploma in Business, Business Administration, Data, or Statistics related fields.

EXPERIENCE

• Proven experience in administrative tasks with a solid service-oriented mindset.
• 1-2 years of experience in office administration or related roles.
• Strong time management skills and the ability to prioritize tasks effectively.
• Meticulous attention to detail, particularly with numerical data.
• A diligent and persistent approach to completing tasks thoroughly and efficiently.

SKILLS

• Candidate should be comfortable and confident in Korean Language (Written and Spoken)