• Handle expense approvals and purchase orders and ensure they are inputted into Yardi system accurately and timely
• Process invoices for payments within stipulated timeline
• Handle refunds timely
• Handle all AP invoices/credit notes entries
• Handle all cashbook entries
• Maintain and update financial reports
• Prepare payment vouchers and cheque issuance
• Assist in daily administrative tasks including liaising with vendor.
• Maintain records and supporting documents in accordance with company policies and compliance.
• Undertake ad hoc assignments when necessary
• Successful completion of Finance scheduled activities
• Ability to work under pressure and meet set timelines
• Meticulous, independent, hardworking and willing to learn
• Ability to deal with complaints timely and tactfully
• Compliance with standards and audit requirements

Responsibilities:

• Manage full sets of accounts, including accounts payable, accounts receivable, and journal adjustments.
• Ensure compliance and accuracy in financial transactions while meeting service standards.
• Prepare bank reconciliations, management reports, and audit schedules.
• Support audit exercises and statutory reporting requirements.
• Monitor, maintain, and enhance service standards and operational processes.
• Provide inputs for SOP reviews and process improvements.
• Undertake additional tasks as assigned.

Requirements:

• Degree/Diploma in Accountancy or relevant professional qualifications.
• At least 2 years of experience in charity organization accounting with IPC status.
• Independent, meticulous, with strong analytical and problem-solving skills.
• Good understanding of FRS and Charity Accounting Standards.
• Strong written and verbal communication skills.
• Proficiency in MS Word and Excel; knowledge of WorkDay ERP is a plus.

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [email protected] for immediate processing.

Only shortlisted candidates will be notified.

As a Senior Finance Executive based in our Batam factory, you will play a critical role in ensuring accurate financial reporting, compliance with accounting standards, and adherence to Indonesian tax regulations. This role requires a dynamic individual with hands-on experience in finance and accounting, strong analytical skills, and the ability to work independently in a fast-paced manufacturing environment.

Job Description

• Prepare, review, and ensure the accuracy of accounting entries and schedules in compliance with applicable accounting standards.
• Perform variance analysis and address ad hoc financial reporting queries and issues promptly.
• Coordinate with internal and external auditors to facilitate audits, ensuring adherence to regulatory requirements.
• Maintain comprehensive knowledge of Indonesian taxation laws, particularly corporate tax, and support tax reconciliation processes.
• Develop and improve accounting policies, procedures, and internal controls to enhance operational efficiency.
• Manage and execute month-end and year-end closing processes to ensure timely and accurate financial reporting.
• Prepare financial statements and management reports, providing actionable insights for stakeholders.
• Collaborate effectively with cross-functional teams, including PIDSG and PIDSG-BT, to align financial goals.
• Demonstrate a willingness to work full-time and independently at the Batam factory.

Requirements

• A degree in Accountancy or an equivalent professional qualification.
• At least 5 years of relevant experience in finance or accounting, with a proven track record in supervisory roles.
• In-depth knowledge of Indonesian taxation laws, especially corporate tax.
• Proficiency in accounting software and the Microsoft Office Suite, particularly Excel.
• Excellent command of English and Bahasa Indonesia (In order to communicate with colleagues, who can only speak in Bahasa Indonesia).
• Strong interpersonal and communication skills, with the ability to build relationships across teams.
• Hands-on, detail-oriented, and capable of managing multiple priorities under tight deadlines.
• A team player who can work collaboratively with internal and external stakeholders.

Job Scope

-Maintaining accurate and up-to-date records of financial transactions, including

accounts payable and receivable, general ledger entries, and bank reconciliations.

-To prepare invoices for reporting.

-Preparing all Final Disbursement Accounts (FDA) accurately and within deadlines.

-Prepare and arrange 'Cash To Master (CTM)' with vendors.

-Process payment to suppliers and staff reimbursement.

-Prepare monthly AP journals, postings and schedules.

-Any other adhoc tasks as assigned by your immediate supervisor

Skills and Qualifications :

Proficient in Microsoft Excel and D365

Numerical Skills and attention to details

Diploma in

Job Requirements:

· Some practical experience in working with accounts/bookkeeping.

· Diploma or its equivalent

· 1 year of experience in account, experience in a shipping industry would be a distinct advantage/ fresh graduates with a diploma in accounting (or similar) would be welcome too.

· Proficient in Microsoft Office

· Practical experience in Microsoft Business Central preferred

· Ability to work in a team, meticulous and responsible.

Please submit resumes to [email protected] with

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Family - Finance

This family develops, refines and implements the financial policies, plans, measures and controls to safeguard and accurately report on the financial results of the business

Job Summary

This is the most senior finance role for a specific geography or business within Survitec. It manages and coordinates the designated financial function, including general accounting, cost management, budgeting and payroll, in accordance with corporate policies and procedures to meet Survitec’s business requirements and objectives

Duties and responsibilities

· Communicates the finance strategy and its relationship to Survitec’s mission, vision and values. Clarifies the actions needed to implement it within the area of responsibility. Motivates people to commit to these and to doing extraordinary things to achieve Survitec’s business goals

· Leads and coordinates the development and delivery of financial policies, guidelines and protocols within the region, anticipating complex issues, challenges and opportunities, and ensuring integration with wider business and functional strategy

· Leads the provision of specialist support within the region, ensuring effective decision making, financial management and reporting

· Undertakes and commissions strategic and tactical financial analysis, modelling and evaluation to support business leaders in their decision making

· Makes authoritative recommendations that have a significant impact on the business over the short and long term

· Leads financial risk assessment process for the region, ensuring risk is identified, managed and reported effectively and that appropriate controls are in place. Contributes to the development and implementation of wider risk management policies and procedures

· Leads the development of financial systems for the region, ensuring alignment with Survitec business objectives and wider Finance strategy. Owns the governance of finance systems for a designated geography or business within Survitec, ensuring ensure they adhere to group accounting and statutory rules

· Provides authoritative specialist advice to senior managers within the region, enabling effective and controlled implementation of policy, projects and change initiatives

· Identifies and communicates the actions needed to implement the finance strategy and business plan within the region, explaining the relationship to the broader Survitec mission, vision and values. Motivate people to commit to these actions and to doing extraordinary things to achieve local business goals

· Manages and reports on performance within the local finance team. Sets appropriate performance objectives for direct reports and holds them accountable for achieving these. Takes appropriate corrective action where necessary to ensure the achievement of annual business objectives

· Evaluates the capabilities of staff within the department to identify gaps and prioritise development activities. Implements Survitec formal development frameworks within the local finance team, coaching and mentoring others to support the development of the overall talent pool

· Supports production of operational strategic plan, budget and forecast model

· Creates an environment where everyone in the team can live the Survitec Values

· Creates an inclusive environment where our people feel valued, appreciated and free to be who they are at work

· Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment

· Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Gains or maintains external professional accreditation where relevant, to improve performance and fulfil personal potential. Maintains an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences and reading of specialist media

· This list is not exhaustive; other duties may be required, as assigned by manager

Skills

· Applies knowledge of the business and marketplace to advance Survitec’s goals

· Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

· Sees ahead to future possibilities and translates them into breakthrough strategies

· Interprets and applies key financial indicators to make better business decisions

· Manoeuvres comfortably through complex policy, process, and people-related organizational dynamics

· Anticipates and balances the needs of multiple stakeholders

· Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

· Makes good and timely decisions that keep the organization moving forward

· Holds self and others accountable to meet commitments

· Gains the confidence and trust of others through honesty, integrity, and authenticity

Job Requirements:

· More than 15 years of relevant experience with 5 years’ experience at similar position. Experience in Marine industry is a plus.

· Candidates with MBA in Finance and Certified Public Accountant or Certified Management Accountant designations are highly desirable.

· Experience providing wide and deep accounting and/or audit competence, including complex international organisations.

· 10 years of Experience interpreting strategy and policy in order to set and deliver objectives within medium to long time frames.

· Experience in partnering with an executive team, and have a high level of written and oral communication skills.

· Strong understanding of financial reporting, proven analytical skills, able to clearly link financial results to operational performance drivers.

· Excellent communication skills. Proven track record in building relationships and working with a various levels of people Demonstrated ability to work effectively with cross functional teams.

· Fluent in both written and verbal English to liaise with relative parties.

· Excellent Excel and PowerPoint skill.

· Able to multi-task with ability to navigate in a dynamic fast paced environment.

· Proven ability to implement policies/initiatives across the different countries and diverse cultures.

Are you looking for a temporary contract (5-months duration) role? Here's one!

Loans Executive

Contract Duration: 6 months (No renew / conversion)

Salary: Up to $3,500 (Based on experience and qualifications)

Location: Changi (Company Transport provided)

Working Hours: Mon to Fri, office hours

Job Scope

1. Perform completeness check on audit confirmation request form/online request from customers/auditors

2. Daily process/data input of customer request on timely and accurate basis

3. Verification of customer/auditor instructions against bank records.

4. Attend to enquiries from stakeholders pertaining to request handling.

5. Manage exception case sand escalate to team lead if necessary.

6. Reconciliation and all adhoc task

Requirements:

1. Min. Diploma and above qualifications
2. Proficient in Microsoft office (Excel, Word etc.)
3. Experience in loans / handling bank records will be advantageous

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Position Overview

T&M Operations -TMO operates as a Regional Processing Center (Hub & Spoke) supporting T&M businesses in the region. The hub and spoke model allow T&M business to scale up while remaining agile in product and service offerings in the fast, evolving market environment. As T&M business expands product offerings in the region coupled with the dynamic regulatory environment, T&M Ops leverages on this unique advantage to continue to standardize processes to manage processing risk and to facilitate automation as well as governance of service level and quality.

Staff is given opportunities to undertake Trade Reporting support role, exposure to engage with the Legal & Compliance, T&M Business and Technology, Co-create and co-partner in our continual pursuit towards compliant and accurate Regulatory Reporting obligation to major Jurisdictions e.g MAS, ASIC, MiFID, EMIR, CFTC etc

Essential Job Functions

1. Provide end to end OTC transaction life-cycle reporting support for T&M derivatives products to fulfil regulatory reporting obligation

2. Ensure Data accuracy and timely reporting

3. Ensure Risk Control, risk architecture and completeness are adhered to

4. Be Data driven, build and measure TMO Performance Service, Quality and Data Analysis via DDOM (Data Driven Operating Model) Dashboards

5. Review legacy processes and exception handling to eliminate toil in processes and cultivate FO & L&C changing behavior

Trade Repository (TR) Reporting

1. Validate on the daily TR reports being House and or Client Delegation.

2. Investigate on any discrepancies and investigation on root cause

3. Monitor the report acknowledgement and investigate for any rejected trades.

4. Review the successfully submitted report in DTCC-GTR and EOD completeness

5. Engage on the build of TR Reporting (new, revise, update)

6. Keep abreast of regulatory updates

7. Support NPA (New Product Agreement) & Lite (inclusive of PIR), review all NPAs related to TR, raise any deviations for execution, monitor till launch & signoffs

8. Support on Delegate Reporting of CFTC end to end from issuing of SLA to tagging of system and reporting obligation

Requirements:

-Qualification or experience in related field.

-Experienced in banking and financial sector preferred.

-Proficient in Microsoft Office (VBA)

-Python proficiency is a plus.

EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

12 months contract

Location: East

Domain: Bank

•Responsible for planning, leading, organizing, and motivating IT project teams to achieve project implementation on schedule and within budget
•Prepare and track project budget
•Prepare and track detail project plan/activities
•Prepare and organize Project Steering Committee (PSC) meetings and Project Portfolio meetings
•Engage senior stakeholders to discuss and address project issues and risks
•Collaborate with Business Project Manager (BPM), business users, various technical teams and vendor throughout
•Drive and manage project end to end delivery including requirement, design, testing, deployment
•Plan test strategy and coordinate defects review, bug fixes, re-testing and closure within project timeline
•Perform regular quality assessment, submit quality checklist, testing and defect executive summary
Required Experience
• 7-10 years of experience in the direct management of IT application projects and possess sound banking product knowledge
•Able to work with external vendors and across diversified teams
•Process-driven and strong advocate of reporting
•Good verbal and written communication skills

Interested applicants may apply to [email protected]

What we are looking for:

- Familiar with IT contractual clauses to negotiate with suppliers, as one of the key deliverables of the scope is to review contracts for this role. Good knowledge on information technology contractual clauses:

* Scope of Services

* Payment Milestones

* Min Wage

* Man Days Estimation

* Confidentiality Agreement

* Intellectual Property/Ownership

* Breaches & Indemnity

* Governing Law & Jusrisdication

- Experienced Hire whom is focused on IT Services Sourcing & Procurement, understand the IT services nuances to facilitate on the negotiation with suppliers.

Department:

BANK's Techology Operations Strategic Sourcing Team to review and negotiate IT contracts with suppliers on IT initiatives across the Bank.

Job Description:

- Review and negotiate IT contracts with suppliers on IT initiatives across the Bank.
- Working in close collaboration with the Strategic Sourcing & Procurement colleagues, Group Legal and IT stakeholders to protect the Bank and to optimize the value from the supply market.
- Ensure compliance to BANK'S policies, process standards and guidelines.
- Provide advice on contracts, explain impact of contract gaps and mitigate contract risks to the stakeholders effectively and collaboratively.
- Ensure the right risk culture through strong communication lines with stakeholders and colleagues.

The role of a Technical Delivery Manager (TDM) is to lead, guide and manage the technical aspects of projects through design, build and implementation phases. They are responsible for ensuring the successful delivery of technology projects by collaborating with cross-functional teams, managing project timelines, and overseeing the development process. TDMs play a crucial role in bridging the gap between business requirements and technical solutions, making them instrumental in driving digital transformation initiatives within organizations.

Overall Responsibilities:

• Manage the end-to-end technical delivery of large IT projects, including scope, cost, quality, and time management; stakeholder communications; risk, issue, and dependency management; and project reporting and governance.

• Develop and maintain project plans, status reports, and other project-related documentation to ensure effective communication among stakeholders and project team members.

• Lead and mentor a team of developers, providing guidance and support throughout the project lifecycle.

• Collaborate with cross-functional teams, including business analysts, project managers, and other stakeholders, to ensure alignment and effective communication.

• Identify and mitigate risks and issues related to technical deliverables, proactively resolving any roadblocks to ensure project success.

• Ensure adherence to coding standards, best practices, and security guidelines across all development activities.

• Provide regular updates on project progress, highlighting key milestones, risks, and issues to relevant stakeholders.

• Contribute to the continuous improvement of development processes and methodologies.

• Conduct code reviews and provide constructive feedback to team members to ensure high-quality deliverables.

1. Project Delivery Management

a. Plan technical deliverables (including any system enhancements and upgrades) to meet Project’s requirements within allocated budget

b. Manage and coordinate across different application teams to manage technical dependencies of the solution

c. Monitor and manage risks/issues related to technical delivery

d. Provide status update related to technical delivery

e. Report to Program and/or Project Manager for the strategic program

2. Requirements Management

a. Partner with SA & subject matter experts to understand and implement functional and technical requirements

b. Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment (e.g., function points)

3. Design & Development

a. Partner with Domain Architects, Dev. Manager, and Security Architect to ensure solution design complies with enterprise design principles, security and control standards

b. Partner with Development Manager in managing application teams to build the enhancements

4. Test Management

a. Partner with Test Manager to ensure completion of SIT, UAT testing, performance/load testing and application security testing with quality results

b. Work with GIS to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan

c. Work with GIPS on Infra requirements.

5. Implementation Management

a. Prepare technical implementation plan across application teams

b. Coordinate technical implementation activities across application teams to ensure production cutover and adequate post-implementation support

Essential:

• Commitment.
• Minimum 5 years of working experience in E2E project implementation
• Good understanding and experience in Software Development Life Cycle (SDLC).
• Experience in working in vendor environment.
• Ability to work in a fast-paced, team-oriented environment.
• A strong & assertive communicator in speaking & writing Analytical mindset and good problem solving skills.

Good to have:

• Working experience with AML (specifically transaction monitoring will be nice to have).
• Experience with managing end to end implementation of projects.
• Experience with managing and working with external vendors/teams.
• Database (Ability to use and understand for the purpose of analysis and design and investigation)

· Analyse Requirements and form solutions for the application.

Responsibilities:

· Analyse, develop, enhance, debug, support, maintain, test applications

· The primary work comprises of requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.

Requirements:

1. You will typically be assigned to work on specific projects and is expected to support the Application Delivery.

2. Manager (ADM) in all relevant technical matters, end-to-end, within the project.

3. You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.

Essential:

• Commitment.
• Minimum 3 years of working experience in application testing, development and delivery.
• Good understanding and experience in Software Development Life Cycle (SDLC).
• Ability to work in a fast-paced, team-oriented environment.
• A strong & assertive communicator in speaking & writing Analytical mindset and good problem solving skills.

Good to have:

• Experience in working in vendor environment.
• 1 - 2 years working experience with AML (specifically transaction monitoring will be nice to have.

Key Domain/ Technical Skills:

(Indicate up to 3 areas)

• Experience with Oracle PL/SQL, Oracle SQL.
• Good to have: Batch Scripting, Control M, DevOps.
• Database (Ability to use and understand for the purpose of analysis and design an investigation)

· Analyse Requirements and form solutions for the application.

· Works with external application/user teams on E2E executions.

As an Executive, Finance, you will be responsible for managing and processing vendor invoices, payments, and related financial documentation. This role requires meticulous attention to detail, the ability to work efficiently within deadlines, and a strong understanding of accounting principles. You will play a key role in ensuring timely and accurate payment processing while supporting system implementation and audit processes.

Responsibilities:

• Prepare and manage invoices and vendor payments, aged payables reports, balance sheet schedules (e.g., prepayments, accruals, work in progress, recoverables), SOA reconciliation and accruals, fixed asset schedules, depreciation, and assigning fixed asset ID tags.
• Maintain annual fixed asset and petty cash counts
• Verify invoices against purchase orders and confirm the receipt of goods or services
• Assemble, review, and process invoices for payment; ensure timely vendor payments
• Assist in system implementation and audits
• Contribute to optimizing current processes to shorten month-end closing timelines
• Provide additional support as needed to ensure the organization meets its payment obligations

Requirements:

• A diploma or degree in Accountancy
• At least 2 years of relevant experience, preferably in Accounts Payable (AP) or full-set accounting
• Additional skills that are advantageous:Strong teamwork and communication abilities
  Hands-on experience with accounting software and MS Office
  Proactive attitude with a willingness to learn and improve
  Detail-oriented and highly organized
  

Company’s Profile:

Our client is a Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across public, private, and people sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialise in helping businesses transform and streamline their operations. They are seeking a Finance Executive to join their team and contribute to their ongoing success.

Location: Bukit Merah/Tiong Bahru area (office moving to Cashew in 2025)

Working hours: Monday – Friday, 8am - 5.30pm

Job Responsibilities:

• Validate the completeness and accuracy of payments by ensuring that all supporting documents are in order
• Monitor integrity of system processes by conducting sampling of transactions to ensure payments are in order
• Ensure timely and accurate posting of transactions in accordance with documented processes
• Ensure that transactional accounting postings to general ledgers are accurate for the purpose of charging to the correct expense accounts
• Review and provide data and information for periodic management reporting and to provide support for external Financial Audit Management
• Assess and propose changes to the processes, procedures and systems to achieve high level of efficiency and effectiveness
• Participate in system designs and conduct user acceptance test to ensure that system design meets the operational requirements

Requirements:

• At least 1 year Accounts work experience
• Meticulous and comfortable to work with strict deadlines
• Educational qualification in any Accounting/Finance discipline or equivalent

Interested candidates may whatsapp your resume to 6421 4965. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Talentsis Pte Ltd | EA No: 20C0312

JOB DESCRIPTION

Finance Business Partner

• Perform financial planning and analysis work, including providing detailed variance analysis for monthly/quarterly reports, to support decision-making across the organization.
• Prepare cashflow projections, quarterly forecast and annual budget for area of accountability. Review and challenge operational plans by reviewing underlying drivers and assumptions made when preparing quarterly forecasts and annual budget.
• Support the business teams in the evaluation of the potential investment / divestment and business operation considerations during acquisition / divestment process. Liaise with other finance functions to ensure that accounting and tax impacts are appropriately considered.
• Liaise with JV partners on matters arising, such as dividend distributions, shareholder loans, other financial and operational matters, if required.
• Support the Platform Finance Business Partner Lead in the annual review and amendment of the Financial Authorisation Limits.
• Review existing procedures and systems and identify opportunities in process improvement, system enhancement, automation and digitalization.

Consolidation & Reporting

• Assist in segment consolidation and preparation of financial and management reporting of the Segment
• Support the preparation of consolidated financial statements of the Division and other information required for Group reporting
• Liaise with auditors on group level audit issues
• Liaise with Accounts & Operations team for entity level submission and any other reporting

JOB REQUIREMENTS

Requirement:

• Degree / Diploma in Accounting or Business/Finance or equivalent
• Strong accounting knowledge and application of Singapore Financial Reporting Standards (International)
• Displays positive attitude, team player, meticulous and the ability to multi-task and work under tight timelines
• Able to work independently and possess good communication skills
• Proficient in MS Office applications
• Knowledge of SAP S4 and BPC would be advantageous

1. Interpret financial statements and draw insights from financial information

2. Assess risks associated with governance practices and frameworks

3. Drive adoption of governance frameworks

4. Prepare financial statements and disclosure notes using Financial Reporting Standards (FRS)

5. Apply basic modelling, forecasting and planning techniques to develop forecasts with cost drivers identified

6. Apply financial ratio analyses to support organisation's decision-making

Job Responsibilities

· Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.

(PDPA & MAS Notice 626)

· Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation /

Compensation within stipulated timeframe

· Understanding Fraud & Scam Terminology and Methodologies.

· Advisory & Prevention of Bank's Customers from Pig Slaughtering Scam, Jobs Scam, E-Commerce Scam, Phishing Link Scam (Tokenised / No chargeback right transaction, Phishing Impersonation (Government

Impersonation / Friends Scam), Investment Scam, Sex Scam, Love Scam.

· Handling Reporting Mule Accounts / Funnel Accounts.

· Ensures highest standard of service delivery to our customers.

· Respond and react in a timely manner to escalate fraud / scam service request.

· Investigate transactions flagged as suspicious timely.

· Maintains confidentiality of the Bank’s customers and data.

· Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

· Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

· Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

· Uses technology and system tools as directed and within established guidelines.

· Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

· Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

· Degree/ Diploma in any discipline.

· Fresh graduates are encouraged to apply.

· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Shift Options (Choose 1)

Option#1: Weekends/PHs shift

• Working Hours : 5 working days, 1 rest day and 1 off day per week
• 42.5 hours per week
• Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between
• Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

• Working Hours : 5 working days, 1 rest day and 1 off day per week
• 42.5 hours per week
• Staggered shift hours : 8.5 working hours + 1-hour meal break in between. Includes night shift.
• Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client