Key responsibilities:
Stakeholder Relationship Management
a. Acts as a trusted advisor for business for all new business demands requiring technology or operations enablement / solution
b. Prioritize business requests and co-create Business Roadmap with business segments
c. Supports Biz T&O Head for project pipeline, pre-project planning activities, QR prioritization
d. Supports effective business change by building relationships with business leaders, technology and operational business partners
2. High Level Solutioning
a. Develop high-level solution to illustrate feasibility of achieving target business outcomes
b. Aligning high-level solution with organizational technology roadmap and strategy working in consultation with enterprise architecture and business technology services teams
c. Work effectively with the business users and internal technology teams to ensure all aspects of the business requirement is defined and analysed
d. Initiate the implementation plan for Group T&O projects. This will include all activities that the business needs to do to prepare for new operation process and technical components.
3. Change Implementation Planning & Management
a. Undertake scoping and evaluation of new initiatives. Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
b. Collaborate with cross-functional and technical teams including business analysts, solution architect, business technology services teams, and testing teams to define/clarify requirements
c. Work with business technology services team on the smooth delivery of the solution
d. Review Test Scenarios, help plan and support the user acceptance testing and help address any issues. Ensures that there is a business perspective on how the new operations and technical capabilities will be delivered to the business.
e. Spot potential problems, recognize the risk impact and propose risk mitigation strategies.
4. Managing RUN
a. Manage the communication and regular updates to business stakeholders on ‘critical’ production incidents and problems impacting customer and business operations
b. Regular review with business on system stability, responsiveness, production incident, problem tickets including identification of root cause.
c. Track for continuous improvement. Ensure early identification and resolution of challenges impacting BAU systems.
d. Monitoring the fulfilment of service levels between GTO and the business segments and highlighting required actions to close gaps where needed
5. Sustainable Improvements
a. Build a sustainable process for measuring benefits to ensure T&O resources are aligned to business initiatives which provide the highest ROI.
b. Improve systems by studying current practices; designing modifications.
Key Skills:
- Adaptable, Eager to learn, Great team player
- Preferably with some simple technical IT related skills
- Trade Finance prior experience is preferred
