The Job

• Perform monthly vendor reconciliation.
• Data entry for supplier invoices to ACCPAC.
• Preparing monthly and ad-hoc payment to Suppliers.
• Prepare Petty cash reimbursement.
• Perform any other ad-hoc duties as assigned.

The Person

• Diploma or Degree in Accounting with minimum of 2 years of experience in finance sector or equivalent relevant experience preferred.
• Strong IT skills with knowledge of ACCPAC.
• Excellent time management skills and ability to multi-task and prioritise work.

Only shortlisted candidates will be notified.

• Position : Accounts/Finance Executive -FULL SETS/PAYROLL
• Location : Holland Village
• Working hours : 5 days work week, Monday - Friday : office hours (9.30am-6.30pm), Saturday half day - if required
• Salary (commensurate with experience) : Up to $5700+ AWS + Bonus Duration : Permanent
• Industry : Law firm

Main Responsibilities:

• Responsible for full sets of accounts.
• Prepare payments and staff reimbursements.
• Prepare monthly financial reports, such as managing asset accounting, creating journal entries, reconciling accounts, and generating year-end financial reports.
• Prepare schedules for fixed assets.
• Ensure accurate and updated reconciliations of all balance sheet accounts monthly.
• Complete bank reconciliations and maintain management schedules.
• Quarterly GST reporting and filing.
• Assist with financial and tax audits.
• Respond to internal and external auditors on audit data, variances, and audit findings.
• Compile accurate tax-related information for the organization.
• High command of Chinese to liaise with China HQ.
• Responsible for IRAS company-related matters.
• Monthly payroll and CPF submission.
• Prepare overseas Director remuneration and withholding tax matters.
• Prepare and submit of IR8A. and responsible for MOM-related matters.
• Any other ad-hoc duties assigned

Requirements:

• Degree or Diploma in Accountancy or related discipline.
• At least 1-2 years of relevant working experience with experience in full-set accounts.
• Possess initiative and the ability to multitask
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email me at [email protected]

Do visit www.searchpersonnel.com.sg for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Optimum Solutions

(Company Registration Number: 199700895N),

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to “Empower Business with Technology.”

Responsibilities: -

• To ensure the business/operational objectives of the new business requirements are well defined
• Performing systematic business analysis
• Validating business requirements to align with business/operations needs as well as IT architecture and security standards.
• Designing functional solutions & user workflows and documenting Functional Specifications.
• To walkthrough requirement and proposed solutions to all stakeholders and get it reviewed and signoff.
• To develop SIT/UAT/NRT scope and approach. To guide Testing team in writing test scenarios/cases and review to get signoff from stakeholders. To rationalize test cases when needed to match with available resources and target timeline.
• To validate SIT test results produced by testing team to signoff.
• To assist users in planning/executing UAT, analysing defects, and defining defects priority for fix delivery by development team.
• Documenting/reviewing user manuals and release notes as required
• Assist in providing tactical/strategic solutions for new client requirements
• Assist in the conversion/migration exercise where necessary
• For production defects, perform functional analysis and propose solutions.
• Ensure Bank compliance policies and CIB ITO APAC standards/practices are strictly followed.

Requirement: -

• 5+ Years of total experience with last 2+ Years as IT Business Analyst, preferably in the domain of Trade Financing or supply chain Financing/accounts payable/accounts receivable.
• Knowledge in Agile and Waterfall SDLC mix project delivery environment with large number of stakeholders and users involved.

· Position: Finance Executive

· Location: Ubi

· Working Hours: Monday to Friday, 9.30am to 6pm

· Salary (commensurate with experience): Up to $4,200 + AWS + Performance Bonus

· Duration: Permanent

· Industry: Transportation (MNC & Listed Company)

Main Responsibilities:

· Handling day to day AP payment, urgent ad-hoc payments and maintain records for monthly routine payment

· Managing GL functions and monthly closing

· Managing accurate register of fixed assets ensuring all acquisition, disposals and transfers are properly recorded

· Managing cash management, treasury functions and bank reconciliation

· Prepare monthly balance sheet schedules

· Prepare monthly budget analysis and other finance-related report

· Any other ad-hoc tasks assigned

Requirements:

· Diploma in Accountancy or other professional certificates

· Proficient in Microsoft Office and Excel

· At least 2 years of relevant working experience

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

A finance manager is hired to support an organisation’s executive management team through financial expertise and strategic decision making. Some of the critical responsibilities of a financial manager include: It is necessary to keep enough cash and liquidity to meet the requirements of a business. A firm can raise funds through equity and debt.

JOB REQUIREMENTS

• Perform a variety of advanced financial analyses to determine present and forecasted financial health of the company

• Use financial modeling to simulate financial scenarios

• Present potential scenarios and outcomes to management team

• Manage the preparation and publication of departmental and organization financial documents

• Collaborate with management on development and execution of funding strategies

• Examine financial and legal documents to verify accuracy and adherence to financial regulations and acceptable financial principles

• Develop or recommend solutions for problems or situations

A finance manager is hired to support an organisation’s executive management team through financial expertise and strategic decision making. Some of the critical responsibilities of a financial manager include: It is necessary to keep enough cash and liquidity to meet the requirements of a business. A firm can raise funds through equity and debt.

JOB REQUIREMENTS

• Perform a variety of advanced financial analyses to determine present and forecasted financial health of the company

• Use financial modeling to simulate financial scenarios

• Present potential scenarios and outcomes to management team

• Manage the preparation and publication of departmental and organization financial documents

• Collaborate with management on development and execution of funding strategies

• Examine financial and legal documents to verify accuracy and adherence to financial regulations and acceptable financial principles

• Develop or recommend solutions for problems or situations

You will act in concert with the Management in understanding the strategic business needs and plans, providing valuable Business Office support to the clinical and operational partners in understanding the operating models, identifying how initiatives will impact the Hospital and make recommendations to achieve process efficiency and operational excellence.

Responsibilities:

• Oversee, design and re-engineer critical Business Office/Patient Billing and Collection processes to achieve efficiency in patients’ services, billing, and collection.
• Lead and collaborate with stakeholders to ensure that systems and workflows are streamlined, ensuring automation as much as possible.
• Analyse large datasets to produce actionable insights to improve Patient’s Collection.
• Develop and present Patients’ Receivables dashboards with multiple dimension analysis. This includes assessing data quality and transformations for more advanced analysis.
• Liaise with the multiple stakeholders to identify potential issues and facilitate discussions to achieve optimal work processes and solutioning.
• Manage and implement new IT systems, including the performing of User Acceptance Testing, etc.

Requirements:

• Bachelor’s Degree in Business Administration / Finance or equivalent
• Minimum 8 years of related working experience
• Experience in healthcare will be an advantage
• Knowledge in Data Analytics tools such as Tableau and/or Power BI is preferred
• Possess strong communication and interpersonal skills and a growth mindset
• Proficiency with Microsoft Office applications
• Team player with the ability to build and sustain relationships with diverse set of stakeholders in a fluid environment
• Systematic and meticulous in work
• Adept at handling complex, ambiguous, and challenging situations

Income Insurance was established in 1970 and is Singapore’s leading composite insurer, offering products and services that serve the protection, savings and investment needs of different life stages and for all segments of society. Income’s innovative, data-driven and omni-channel approach puts us at the forefront of customer-centric solutions that meet rapidly evolving needs and empower better financial well-being.

We are committed to create a positive social impact through our products, services and people. Today, we insure close to 1.7 million lives in Singapore across life, health and general insurance. Our financial strength and diversified investment portfolio are reflected by our strong credit ratings which underpin the delivery of our commitment to customers.

At Income, our customers are at the heart of our business. We believe in delivering value and a positive difference to the people we serve. To us, this is what makes us different.

As a General Insurance (GI) Specialist, you will be the subject matter expert to share the importance of protective insurance and sound financial planning to customers through phone; and recommending suitable policies to address the needs of the individuals and their families. Through effective communication skills, persuasive techniques, and a genuine passion for our products, you will identify opportunities to engage clients, and close deals over the phone. Your ability to meet and exceed sales targets will directly impact our company's success, making you an integral part of our thriving team.

You will be required to:
• Call prospects from provided leads, introducing our product offerings.
• Build and maintain a strong pipeline of potential clients by actively following up on leads, engaging in productive conversations, and nurturing relationships.
• Employ consultative selling techniques to understand customer needs, address concerns, and present tailored solutions that align with their objectives.
• Utilize persuasive communication skills to effectively overcome objections and close sales, ensuring a high conversion rate
• Continuously seek personal and professional development opportunities to enhance sales skills and contribute to a positive team environment.

To join us as a GI Specialist, you should have:
• Previous experience in telesales, inside sales, or a similar role, preferably in the banking/financial sector.
• Proven track record of consistently meeting or exceeding sales targets.
• Outstanding communication skills with the ability to build rapport and establish trust with potential customers.
• Strong persuasive selling skills, with the ability to handle objections effectively and close deals.
• Self-motivated and Results-oriented mindset, driven by a desire to succeed and contribute to the growth of the company.

We offer competitive compensation packages, including a base salary and attractive incentives, along with comprehensive training and ongoing support to help you excel in your role. Join our dynamic team and embark on a rewarding career !

If you are looking to make an impact, apply now and take the first step towards an empowering and fulfilling career with Income.

Responsibilities

• Responsible for the supervision and resource planning of the Credit Review Group(CRG).
• Provide guidance and further enhance the overall capability of CRG.
• Management reporting on CRG’s activities in a timely manner.
• Support Co-Heads of IADAP on the reporting of CRG’s activities to internal and external stakeholders.
• Collaborate with the planning group and other relevant groups to enhance the efficiency and quality of the internal processes.
• Support various requests from IAD Tokyo.
• Make audit plans annually for the credit reviews in accordance to the risk assessment in APAC region.
• Cascade the credit review plans to CRG members and ensure deliverables are completed according to planned timeline.
• Supervise CRG members to follow-up on open issues identified and conduct validation review on remediation actions taken by auditee in accordance with CRG recommendations and address BUs’ concerns accordingly.
• Travel within APAC region is required.

Requirements

• Bachelor’s degree in Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent.
• 10-15 years’ experience in the areas of credit risk analysis, credit approval and/or credit review function. Audit experience in a leadership capacity would be an added advantage.
• Excellent and extensive knowledge in credit risk analysis, financial analysis/projections and credit rating models across Large Corporates, Structured Real Estate finance, Project Finance, Securitization, LBO and/or Banks/Non-Banks Financial Institutions.
• General knowledge in Retail and Islamic Finance would be an added advantage.
• Strong ability and confidence to lead the group members effectively with demonstrated problem-solving skills.
• Strong interpersonal and stakeholder management skills.
• Good writing and communication skills. Proficiency in both English and Japanese is highly preferred to present and communicate with senior stakeholders at Japan Head Office.
• Experience in Microsoft Excel, Word, Access, and Powerpoint. Added advantage for knowledge/experience in programming applications e.g. Power BI, Python.

Job Description

· Ensures timely closing and reporting of all subsidiary companies within the Group.

· Work with oversea associates to review their reporting.

· Provide guidance, advice & support to the accounts team and review their work on time.

· Review subsidiaries' monthly financial reports, supporting schedules and analysis, and reporting pack.

· Review processes, internal controls, and improvements in processes to produce timely reports.

· Review XBRL file for statutory filing, quarterly GST Form 5, and Tax computation.

· Liaise with internal auditors, external auditors, tax agents, and company secretary.

· Year-end audit and statutory filing requirements. Ensure compliance with relevant accounting standards and statutory filing requirements.

· Liaise with banks on banking facilities matters.

· Assists in all areas relating to capital funding for the Group.

· All compliance issues concerning the Singapore Exchange (SGX-ST).

· Undertake any other ad hoc task assigned from time to time.

Job Requirements

• Candidate must possess at least Bachelor's Degree/ACCA/Professional Degree in Accounting or equivalent
• At least 5 Year(s) of working experience in the related field
• Experience in Group Consolidation and financial reporting
• Strong Technical knowledge of IFRS and statutory legislation
• Mature, dedicated, meticulous, supervisory experience and self-driven team player

Job Brief:

We are looking for HR & Finance Administrator to support our company’s day-to-day accounting & HR admin related procedures.

Job Description:

- Support daily activities of HR & Finance departments.

- Update internal databases.

- Handle HR administrative duties, such staff claim, casual labour salary tabulation, employee enquiry for staff benefit & etc.

- Issue invoices and receipts, process payments and purchase orders in system.

- Process supplier payments.

- Assist in month end closing.

- Ensure all financial records are kept neat and in order.

- Any ad-hoc duties assigned by HR and Finance department.

Requirements:

- Minimum “O” Levels/Diploma in Business or Finance or equivalent

- Preferably with at least 1 year of related experience

- Must be keen in learning, diligent and have a strong sense of responsibility.

- Proficient in MS Office, especially MS Excel

As a Customer Service Officer, you will be responsible for ensuring that 1st level customer queries are managed within stipulated resolution times. Being the first point of contact at times, your role is pivotal in upholding our values for customer centricity. You will provide our customers with ideal outcomes, patiently attending to them, resolving queries and exceeding their expectations where possible.

Key responsibilities include

Manage customer query and feedback through the following channels;

1. Motor Customer Inbox – Respond to queries on Motor policy servicing, claim matters and administration
2. Incident Case Management – Attend to and resolve escalated cases from various business units or sections and manage problem escalations to the appropriate support groups
3. Document administration and follow-up with customers on feedback
4. Provide best advice to manage customer transactions in a timely manner
5. Any other ad-hoc tasks as required by Management

Qualifications & Aptitude

• Degree or Diploma holder in any discipline with at least 2 years of Customer Service experience in a similar setting (Candidates with previous work experience in Motor Insurance are preferred)
• Be able to work from home (WFH) or be cross-deployed when necessary
• Customer service oriented and problem-solving skills
• Positive attitude, detail-minded and self-motivated
• Good working knowledge of Microsoft Office (MS Excel, Word & PowerPoint)
• Successful applicants will be required to obtain relevant insurance qualifications (BCP, PGI and ComGI

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

• As an integral part of the finance team, you will be responsible for financial planning and analysis of the operations for the region
• Support the development of top-down planning figures, communicate targets and summarize analysis for approval bodies.
• Conduct budget/forecast content plausibility checks and clarification, assess chances and risks per division.
• Analyze and comment important target/actual deviations relevant for overall group performance and identifying trends
• Prepare and review financial variances between Actual / Budget / Forecast financial results
• Working closely with the different cross functional teams.
• Advise and guidance for local country on Corporate guidelines and processes
• Ad-hoc projects

Qualifications

• University degree or equivalent in business administration, accounting, economics or related field
• Considerable work experience in Controlling > 5 years (some international experience preferred)
• Highly analytical with strong financial and problem-solving skills
• Ability to multi-task and work in a challenging fast paced environment
• Independent worker and analytical thinker with an ability to conduct data analysis and resolve complex problems
• Attention to detail and the ability to identify data patterns
• Strong interpersonal, verbal and written communication skills and team spirit
• Advanced MS Excel skills and well experienced with Microsoft suite of products
• Experience using Hyperion Financial Management, Cognos Financial Performance Management Software in a large corporate environment

Why DB Schenker?

Competitive salary package

Opportunities for career growth and development, both locally & internationally

Supportive and collaborative team environment

Access to company-wide training programs and initiatives

Roles & Responsibilities:

• Responsible for full sets of accounts and accordance to authorities standards and company’s requirements
• Perform financial budgeting , forcasting and planning
• Evaluate operation cost to financial budgeting
• Review financial reports monthly & annually
• Oversee key stakeholder’s accounts including costs control, governance and risks
• Other financial functions which includes taxation
• Liaise with bankers, auditors, tax agents and relevant government authorities
• Handle internal & external audits
• Any adhoc duties as assigned

Requirements:

• Only Singaporean may apply
• Min 5 years of relevant experience
• Experience in construction industry would be added advantage

Job Descriptions:

• Handle and maintain AP & GL of the account.
• Responsible for month-end closing process.
• Process payments in an accurate and timely manner, filing and documentation with the payment vouchers.
• Ensure inter-company transactions and balances are reconciled.
• Assist to prepare GST report.
• Work closely with business units for smooth daily accounting operations.
• Liaising with suppliers or bankers when necessary for operation banking matter.
• Support in financial analysis, budgeting and forecasting.
• Ensure compliance with financial policies and procedures.
• Assist in year-end audit preparation, tax computation and submission of all other statutory.
• Maintenance of accounting system.
• Assist in any ad-hoc assignment and reporting.

Job Requirements:

• Diploma/Degree/equivalent in Accounting.
• Minimum 2 years of relevant working experience with full sets of accounts
• Good knowledge of accounting concepts and double entries
• Good knowledge of MS Excel and Microsoft Navision preferred.
• Independent, a strong team player, meticulous, well organized
• Meticulous, detail-oriented, independent, and accountable
• Good communication skills required to liaise with internal and external parties.

· Position: Broking Executive (100% ACCOUNT SERVICING/NO SALES INVOLVED)

· Location: Raffles Quay (Walking Distance from MRT)

· Working hours: Monday to Friday (8.45am - 6pm)

· Salary (commensurate with experience): Up to $4,500 + AWS + Performance Bonus + 16 Days AL + Flexi Benefits

· Duration: Permanent

· Industry: Insurance Broking

Main Responsibilities:

· Provide insurance broking advice and insurance placement for clients

· Liaise with clients to understand their insurance needs and advise them on the available insurances coverage available

· Obtain relevant underwriting information from client for submission to underwriters for quotation and terms

· Reviewing rates, terms and conditions of quoted insurances and advising clients accordingly

· Monitoring respective clients' statement of accounts regularly and ensuring that any outstanding payments are collected from client

· Reviewing the list of renewal business on a daily basis and ensuring that necessary action is taken to renew clients' expiring policies where applicable and necessary

· Any other ad-hoc duties assigned

Requirements:

· Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

· Possess a Diploma in any Discipline

· At least 1 year of working experience in insurance/bank etc

· Proficient in Microsoft Excel and Word

· Required to take the Commercial General Insurance (CGI) certificate (fully funded by company), if candidate does not possess the certificate

· Training is provided

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Life at HOYA Electronics

HOYA strives to create innovations for a better future for people.

At HOYA Electronics, we are dedicated to innovation in the information technology segment, envisioning a world where all can thrive in harmony with nature. Our people are guided by our mission along with principles of commitment and innovation, influence every decision and action we take. We prioritize environmental protection, safety, and human rights, fostering diversity, inclusion, and employee well-being.

Responsibilities

• Monthly Actual Results Reporting and Analysis
• Mid-Month Forecast and Quarterly Reporting
• Variance Analysis and Financial Insight
• Timely Submission of Reporting Package to HQ
• Coordinate Annual Plan and quarterly Budget
• Assist in Standard Costing Implementation
• Assist in ERP System Implementation
• Any other adhoc duties as per assigned by supervisor

Requirements

• Degree in Accountancy/ACCA is required.
• Minimum of 5-8 years of experience in FP&A and group accounting roles, with a proven track record of success.
• Strong problem-solving skills with the ability to think critically and make data-driven decisions.
• Excellent communication skills, both written and verbal, for effective interaction with teams and stakeholders.
• High proficiency in Microsoft Excel, including advanced functions and data modelling.
• Experience in ERP systems and their implementation is highly desirable.
• Energetic and detail-oriented, with a strong work ethic and a focus on delivering high-quality results.
• Highly meticulous and accurate
• Have a curious mindset to explore

· Position: Senior Finance Manager

· Location: Gul Road (company transport provided)

· Working Hours: Monday to Friday (8am - 5.30pm)

· Salary (commensurate with experience): Up to $9,000 + GOOD Performance Bonus (3-6 Months)

· Duration: Permanent

· Industry: Oil & Marine Offshore

Main Responsibilities:

· Manages accounting functions, reviewing of reports, statistics detailing financial results

· Establishes and maintains accounting practices to ensure accurate and reliable data necessary for business operations

· Maintains a documented system of accounting policies and procedures

· Review month end closing of accounts

· Manages the preparation of the company's budget

· Review monthly financial statements consolidation for the group

· Project accounting focuses on the financial transactions related to managing a project including costs, billing and revenue

· Forecasts cash flow positions, related borrowing needs, and available funds for investment.

· Review monthly consolidated accounts, quarterly and year end results announcement to SGX-ST and ensures compliance with Singapore FRS and other statutory requirements

· Review the Annual Report

· Oversee both local and overseas subsidiaries and joint venture companies

· Supervises professional and clerical accounting employees in daily operation

· Any other ad-hoc duties assigned

Requirements:

· Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

· Degree in Accounting and/or professional accounting qualification

· At least of 5 years of relevant working experience in an MNC/Listed company

· Experience in shipyard/construction/marine industry

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

· Position: Sales Executive (Investment)

· Location: Bukit Timah

· Working Hours: Monday to Friday (9am - 6pm)

· Salary (commensurate with experience): Up to $6,000 basic salary + ATTRACTIVE COMMISSION - GROSS Up to $30K/Month

· Duration: Permanent

· Industry: Real Estate Owner & Investment

Main Responsibilities:

· Focus on raising capital

· Building and cultivating existing investor relationships across a variety of investor types – family offices, high-net-worth investors, private banks, fund of funds, etc

· Identify potential investors and develop proper points of contact

· Initiate calls to investors and meet face-to-face to explain investment opportunities

· Initiate and support investor events (in-person and webinars) as required in close cooperation with the marketing and operations teams

· Control the prospect tracking and prioritization

· Record all interactions with investors in a customer relationship management platform

· Support the marketing team in the development of marketing materials (sales brochures, website, presentations, and letters) used in the capital-raising process

· Participate in strategic planning with senior management to set sales and financial goals

· Assist senior executives of the firm with strategic decisions and business initiatives associated with fundraising, marketing, and investor relations

Requirements:

· Bilingual in English and Mandarin to converse with Mandarin speaking associates

· Previous track record with proven success in achieving aggressive growth and revenue targets in a fast-paced, results-oriented environment

· At least 5 years of sales experience with excellent verbal and written communication skills

· Service-oriented and pro-active, with good interpersonal skills and a passion for developing strong relationships with existing clients and prospects

· Good Microsoft Office Skills (including Excel, Outlook, PowerPoint, and Word)

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Job Responsibilities:

• Oversee the accounting function for Corporate Office
• Review, analysis and commentary of monthly financial reports for the group
• Responsible for banking and treasury Function
• Co-ordinate year end external audits and ensure statutory accounts are completed timely
• Ensure financial statements are prepared in accordance with Financial Reporting Standards
• Assists with formulating Corporate Finance policies
• Oversee taxation and transfer Pricing matters
• Oversee accounts receivable and credit control function

Requirements:

• Degree in Finance or Accounting or equivalent
• At least 7 years of post-qualification experience in in a diversified international business environment involved in manufacturing and trading
• Knowledge in costing will be an advantage
• Strong leadership and communication skills
• Have a good command of written and spoken English and Mandarin
• Ability to work with tight deadlines
• Proficient in accounting software, MS office and other reporting tools

The AI/Chatbot Executive will be responsible for leading the development, implementation, and optimization of artificial intelligence (AI) technologies and chatbot solutions within Contact Centre.

The incumbent will be required to collaborate with stakeholders and cross-functions to leverage AI/Chatbot capabilities to enhance customer experiences, streamline operations and uplift productivity.

The role requires understanding of AI/Chatbot technologies and development, to exercise initiative and be able to handle projects and challenging situations.

Job Responsibilities

• AI/Chatbot Development / TrainingIdentify opportunities to leverage AI and chatbot to improve customer engagement and operational efficiency
  Work on functional design, process design (including scenario design, flow mapping),
  Train the bot by reviewing responses and feedback provided by customers to improve its understanding and responses
  Review the workflows and responses in the Bot to enhance user experience and meet evolving business needs
  
• AI/Chatbot ImplementationLead the selection, implementation, and integration of AI technologies and chatbot platforms
  Oversee the development and deployment of AI-powered solutions, ensuring scalability, reliability, and performance
  
• CollaborationCollaborate with cross-functional teams (Vendor, IT, Stakeholders) to identify optimal solutions, including strategy and planning of Bot development
  
• User Experience Enhancement and TestingReview customer interaction experience/feedback with Bot to understand Bot’s behavior and performance
  Recommend and make changes to responses and train the Bot for optimal response based on customers’ feedback
  Responsible for preparing UX mock-up and conversation flow, UAT test plan and documentation of the flow.
  
• DocumentationEnsure data is properly documented and verify data to create a baseline performance for the bot workflow.
  Execute on the communication of new features by documenting bot capabilities, including best practices and recommendations for optimal performance
  
• Analytics and ReportingReview customer feedback on bot behavior, understand how to accurately translate customer queries and requests into actionable outcomes.
  Perform data analytics to review and/or initiate new features implementations to improve operational efficiency
  Provide report and dashboard updates on bot & live chat performance
  
• Apply Income Competencies to all tasks undertakenChallenge status quo and take risk
  Commit to maximize the result by taking ownership and hold one another accountable
  Communicate by speaking up and be open to honest feedback
  Collaborate and support each other to win
  Create action plan with clear targets/outcomes and execute with discipline
  Cultivate positive customer relationships through quality service
  

Qualifications:

• Polytechnic / Higher NITEC / Degree
• Min. 1 year working experience in AI/Chatbot development
• Knowledge in Python language and Machine Learning & Data Analytics tools such as Pandas or PowerBI will be advantageous.
• Strong in Microsoft Office (Advanced Excel, Powerpoint, Word, Outlook)
• Experience managing multiple projects to a deadline
• Excellent time management and organization skills
• Strong attention to detail and customer service fundamentals
• A proactive attitude to problem solving and delivering of end results
• Passion for technology and creating a great customer experience
• Ability to work efficiently in high demand, team oriented and fast-paced environment with excellent mulit-tasking skills.
• Good analytical, critical thinking and problem solving skill.
• Strong inter-personal and written communication.
• Interest in building processes, structure, and documentation.

• Bachelor's degree or above majored in Business Admi./Finance/ etc. related
• 3+Years of working experience in Finance & Office Management
• Fluent in Mandarin and English
• Familiar with Accounting/Tax/Audit/Banking etc. rules
• Skillful with Word/Excel/PPT and related Office software
• Strong responsible/careful/creative/innovative/cooperative working style

1. The efficient and skilled handling of all daily financial and administrative matters of the company.
2. Tasks are processing Group suppliers' invoices, staff reimbursement claims, payments to vendors, data recording and reporting, handling petty cash, etc.
3. Reliable closing of the monthly/quarterly accounts promptly to meet the reporting timeline as defined by the Head Office.
4. Responsible for all payroll matters including the processing of monthly payroll and submitting the CPF to the CPF Board.
5. Dealing with government agencies on tax and other regulations/legal matters.
6. Responsible for the quarterly submission of GST and Withholding tax to IRAS.
7. Handling intercompany confirmations every month.
8. Responsible for input in our system for reporting sales orders and revenue to HQ every month.
9. Planning and coordinating the year-end financial audit with external auditors and providing them with all the data and assistance necessary to meet the Group reporting timeline of the second/third week of January.
10. Coordinating annual stock-take with the Head of Service and external auditors.
11. Preparation of the annual budget by collecting input from the Sales Manager, Service Manager, and Managing Director in Q3.
12. Ad hoc reporting per the requirements of the Head Office.
13. Other matters assigned by Management.

The job description is only a general outline and detailed procedures may vary according to the actual situation. The job description may be adjusted to the demand and change in the future upon both understanding and acknowledgment.

Summary

The role involves strategically managing finance matters across the Asia Pacific, working closely with the Regional Finance Controller and Country Finance Controllers/Managers. The responsibilities include coordinating financial planning/budgeting and analysis and overseeing working capital, treasury, and taxation. The individual in this role acts as a controller and business partner to the country finance team and other stakeholders. It is an individual contributor role where finance matters are handled locally by the country's finance team. The Asia Pacific region comprises 12 countries.

Description

The primary responsibility of this role is to manage working capital and treasury for countries across the Asia Pacific region. This includes ensuring that countries meet their accounts receivable past due KPIs and make efficient use of cash.

The following are the essential tasks that the role entails:

• Conduct weekly conference calls with focus stations to review the status of their receivables and ensure that their past-due accounts are within an acceptable range.
• Manage credit terms and amounts to ensure they are in place and adhered to. This involves overseeing bad debt provisions and write-offs in line with company policy.
• Develop strong relationships with our corporate banks.
• Regularly review balance sheet reconciliations across Asia Pacific countries, including reviewing accruals.
• Participate in monthly performance reviews, budgeting, and forecasting.
• Plan and execute process improvements to improve efficiency and strengthen controls. This includes conducting regular internal audits to ensure proper vendor management.
• Participate in tax matters, such as transfer pricing, tax inquiries/audits, etc. Actively engage with our tax consultants across countries.
• Other duties may include implementing the Travel & Entertainment system, building the Air RFQ annual bidding calculator, and expanding the office.

Skills, Knowledge & Abilities

• A degree in Accounting/Finance or its equivalent.
• A minimum of 5-7 years of experience in finance, with at least 2-3 years of exposure in handling regions or multiple countries.
• Ability to meet deadlines and remotely manage country finance teams and other country leadership teams.
• Must be willing to engage in all aspects of finance/accounting while the company grows.
• Proven success in driving down past-due amounts and DSO figures.
• Excellent communication skills, dealing with multiple countries, regional, and corporate management layers.
• Ability to adapt to challenges that come from rapid growth.
• Experience in internal control and internal check systems relative to credit and collections.
• Knowledge of freight forwarding and customs brokerage is a plus.
• ACCA or Certified Public Accountant certification is a plus.

JOB SCOPE

Preparing financial report

Preparing tax documents

Assisting with audit

Processing bank transfer request

Reconciling bank deposit

Preparing invoices to other debtors

Handling records of company fixed asset

Bookkeeping, administering month-end closing (sales, inventory)

Processing employees salary and CPF submission

Preparing operation staff worksheet –OT, holidays, etc.

Monitoring employees leave and medical benefit

Preparing letter of appointment, providing HR & Admin support

Handling company petty cash for staff claims

Providing support related to Finance matter

1. Responsible for full set of accounts, including timely submission of management accounts.

2. Prepare financial reports including schedules and cash flow to support key business decision making.

3. Partner internal and external stakeholders to ensure timely and accurate forecasts and budgets.

4. Prepare audit and tax schedules and liaise with auditor and tax agent for statutory reporting.

5. Manage intercompany reconciliation.

6. Quarterly submission of GST and other statutory reporting as required.

7. Support system implementation / improvements.

8. Support external and internal audits.

9. Preparation of financial statement for 2 entities.

10. Responsible for submission of financial reporting to regional HQ and HQ.

11. Other ad-hoc finance duties as assigned.

Requirements:

• Degree in Accountancy or equivalent
• Minimum 8 years of relevant work experience in Big Four global accounting firms will be preferred
• Knowledge in Microsoft Dynamic BC is added advantage.
• Proficiency in Microsoft Office applications
• Good understanding of the FRS and relevant Accounting Standards, GST and local tax.
• Ability to communicate, present and influence internal and external stakeholder.
• Adopts an open mindset to drive continuous improvement.
• Good interpersonal and communication skills.
• Candidates who has experience working in the construction industry will be preferred.