Job Description

• Deliver sales targets and meet campaign key performance indicators (KPIs) which includes sales targets, call quality and operational standards
• Conduct telemarketing calls to promote General Insurance products with clear product knowledge and references, to existing and prospective customers
• Identify opportunities to cross-sell and up-sell
• Convert leads provided by the company to sales through telemarketing activities
• Ensure all call activities are conducted with full adherence to regulations and in line with Quality Assurance standards
• Update customer information in the database

Requirements

• Minimum GCE ‘O’ level
• Prior experience working in telemarketing or sales function and/or the financial services sector preferred
• Insurance Certificate in General Insurance (BCP, PGI, HI) will be an added advantage
• Comfortable with outbound calls and stakeholder interactions
• Confident communicator with good verbal skills
• Sufficiently resilient to handle rejection and objections from customers
• Persuasive and committed to meet/exceed sales targets
• Sales-driven and possess a can-do attitude

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Finance & Data Management Associate Up $4K

Duration: 3 Years Contract - Renewable

Working Location: Fusionopolis

Responsibilities

• Create and maintain SAP master data for grants and funds (e.g. fund, cost centre, WBS) for research and supporting entities timely upon request from stakeholders.
• Check supporting documents provided to ensure information contained is complete and in accordance with the overall data schema.
• Liaise with stakeholders to resolve any discrepancies.
• Perform closing of project codes timely as per SOP, and any re-opening as required to facilitate operations.
• Perform regular checks on newly created master data, flag exceptions for follow-up and resolution.
• Ensure grants documentations are well organised and maintained (e.g. Letter of Awards, variation approvals).
• Perform month end module closure in SAP.
• Any ad-hoc tasks as required.

Requirements

• Qualifications in Accountancy or Finance
• Minimum 3 to 5 years of relevant experience.
• Good command of MS Office application
• Meticulous, organised and possess good communication skills
• Knowledge of SAP and BI reporting tools will be advantageous

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

Duration: 1 year contract

Location: Novena

Working hours: Mon - Fri (830am - 6pm)

Responsibilities

• Perform the Goods Receiving Officer role in New Finance System (NFS). This includes processing payments for Purchase Order (PO) items
• Coordinate and raise service requests for procurement
• Manage and monitor POs (incl. raising and closing POs) for the Financial Year (FY)
• Collect monthly carpark charges from officers
• Facilitate monthly routine checks (i.e., check payroll and claims reports and carpark charges report)
• Process telecommuting subsidies to new officers
• Raise journals to process refunds or reimbursements

Requirements

• Min. 2 years of relevant finance operations experience
• Knowledge of Government financial systems (i.e., NFS and GeBiz) will be an advantage
• Team player with good interpersonal and communication skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://sg.go.persolkelly.com/job/apply/10520

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes? Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• Develop, determine and recommend acceptable pricing and terms for new business and renewals in line with the company’s designated underwriting authority levels.
• Work with the actuarial teams and where necessary initiate portfolio analysis for the relevant classes of business and take appropriate action given the results of the analysis conducted.
• Execute Underwriting activities and strategies both at local and regional level to achieve both top and bottom line in accordance with prevailing company’s underwriting and treaty guidelines.
• Observe and comply with all requirements such as Underwriting Framework, Risk Management, Operational Risk, and other compliance and regulatory matters.
• Review non-standard or complex risks submission and make underwriting decisions within the underwriting framework.
• Execute an efficient end to end underwriting process and ensuring that the policies are issued in compliance with underwriting guidelines and MAS requirements on data Entry and Accuracy, underwriting details and acceptance limit.
• Plan and implement roll-out strategies for online portal.
• Provide technical advice and support to business units in the respective class of business.
• Execute, support and implement ad hoc projects &/or business initiatives towards achievement of company’s overall future growth

IDEAL CANDIDATE

• At least 4 years of technical underwriting experience in P&C, Financial Lines and Bond LOB
• At least a Diploma in any discipline
• Insurance certification preferred
• Meticulous, have an eye on detail
• Prefer fast and diverse environment
• Competent in MS Office (Excel, PowerPoint, Word)

We regret to inform that only shortlisted candidates will be contacted.

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• Provide inputs of strategizing sales and marketing activities to increase sales
• Ensure the IFA marketing spend is within budgets
• Collaborate with training team to conduct regular product and refresher training for the partner
• Undertake event management activities and promotions to engage Management, Sales Directors and advisors.
• Working closely with Internal stakeholders: Product, Compliance, Life Operations Dept. to ensure manual cases submissions and inceptions are within SLA timeline
• Keep abreast of market updates, trends and competitor offerings for the IFA space
• Ensure all incentives campaigns are fulfilled
• Ensure advisors enquiries are promptly answered by BDMs for a good partnership experience

REQUIREMENTS

• Degree or diploma in any discipline
• CMFAS (Module 5, 9, 9A, HI) preferred.
• Self-motivated, independent and results oriented
• Understand IFA business in the marketplace
• Knowledge in sales and marketing
• Good interpersonal and networking skills
• Personable, active listener and team player
• Professional appearance and self-confident

Etiqa Insurance Singapore is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

Key Responsibilities:

Team Leadership:

• Manage telesales representatives by providing guidance, training, and support to help them improve productivity and achieve company’s sales goals.
• Create and maintain a positive and motivating work environment that encourages team collaboration and individual growth.
• Lead by example through active participation in sales calls and customer interactions.
• Understand team members’ sentiment to score high on employee happiness, or improve matters if their experience scores leave something to be desired.
• Recruit high potential team members and ensure they are well-equipped to meet their targets.

Sales Management:

• Take ownership in leads assignment, leads generation.
• Develop and implement effective sales strategies and campaigns.
• Analyse sales data and metrics to identify trends, opportunities, and areas to establish competitive edge.
• Oversee budget, ensuring effective allocation of resources and adherence to financial targets.
• Monitor and evaluate telesales calls to ensure quality standards are met and provide feedback to improve performance.
• Responsible in generating management reports, team’s commission statement.
• Identify opportunities for process enhancements, best practices and innovative techniques to increase productivity and success rates.
• Ensure compliance with relevant laws, regulations, and company policies during telesales activities.

Customer Interaction and Issue Resolution:

• Handle escalated customer inquiries and complaints in a professional manner.
• Ensure exceptional customer service delivery and maintain high customer satisfaction levels.

Training and Development:

• Mentor team members on closing techniques, product knowledge, and company policies.
• Define training needs and measure training effectiveness.
• Hands-on in developing and fine-tuning sales scripts.

Collaboration:

• Work closely with product marketing, sales, and other departments to ensure telesales efforts are integrated with broader company strategies and initiatives.
• Provide customers feedback to CX team and management for solutions and identify improvement initiatives.
• Ad-hoc participation in roadshows to close sales on-site as and when required.

Requirements:

• 7+ year’s telesales experience in general insurance with at least 3 years in a managerial or team lead position.
• Proven track record in achieving sales targets in a telesales environment and experience in developing telesales strategies.
• Experience in employing various closing techniques, effective scripts writing to move leads/opportunities toward making a sale.
• Strategic thinker with excellent organisation skills.
• Ability to thrive in a fast-paced, dynamic environment and agile to meet changing market conditions.
• Excellent managerial skills with a knack for building rapport and influencing others.
• Experienced in articulating system requirements/enhancement, automation such as CRM, telemarketing software, and other relevant technologies.
• Experienced in driving telesales process enhancement and/or transformation initiatives is an advantage.
• Analytical mind-set with the ability to interpret sales data and make data-driven decisions.
• Bachelor degree in Business, Sales, or a related field.
• Certified with BCP and PGI is a must.

Etiqa Insurance Singapore is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• Responsible for underwriting new and existing Marine Cargo, Marine Hull and Freight Forwarders/Bailees Liability to achieve profitability
• Develop and grow marine portfolio by generating new business within guideline and delegated authority
• Responsible for managing relationship with intermediaries/partners to achieve the company goals
• Established clients/broker relationships
• Familiar with marine clauses, terms and conditions
• Demonstrates analytical skills, effective communication, negotiation and interpersonal skills
• Provide training to clients/intermediaries on on-line policy issuance
• Ability to provide technical advice to clients/intermediaries/internal stakeholders
• Presentation/training to intermediaries and internal stakeholders
• Able to work independently
• A team player
• Adhere to Underwriting guidelines, Compliance and Risk Management
• Provide guidance and coaching to support staff
• Meticulous, have an eye on details
• Self-motivated, disciplined

REQUIREMENTS

• Minimum 5 years’ experience handling Marine Cargo/Marine Hull/Freight Forwarders/Bailees Liability
• Knowledge of Marine insurance processes and policy wordings would be advantageous
• Proficient in MS Words, Excel, Powerpoint
• Possess at least the certificate in General Insurance (CGI) or any other equivalent qualifications ie AAII, ACII

Responsibility

• Analyze and handle Motor insurance claims within turnaround time
• Adopt proactive approach to evaluate and negotiate the resolution of claims, while mitigating damages to achieve cost-effective claim outcomes
• Obtain reserving, settlement and payment authority in accordance with authority level
• Resolve claims settlement disputes using various mechanism such as arbitration and mediation (if any)
• Manage appeal process for rejected claims
• Detect potential fraudulent claims
• Manage customer communications on claims matter
• Conduct regular files review and reserve monitoring
• Exercise good claims management to achieve target claims result

Requirement

• At least Diploma and above
• Possess BCP, PGI and ComGI
• At least 1 year of relevant claims assessment experience
• At least 5 years of relevant claims assessment experience (for Senior Position)
• Proficient in Microsoft Office
• Team Player
• Good communication, problem-solving, analytical and negotiation skills

Responsibility

• Manage endorsement, cancellation, and renewal process within department’s service turnaround time
• Underwrite and provide Foreign Worker Bonds’ quotation
• Monitor renewal business to ensure high renewal retention
• Provides ongoing service support and engage customer on a regular basis to maintain relationships
• Support Customer Care Counter duties which include attending to phone call, emails, walk-in and process credit card transaction

Requirement

• Diploma and above with 3 – 5 years of related experience
• Possess Certificate in General Insurance and Certificate in Health Insurance
• Strong interpersonal, negotiating and presentation skills
• Able to work effectively and under pressure
• Result-oriented and self-driven
• Ability to work independently and as a team

Finance Role for Infinity FA

Are you ready to embark on an adventure filled with excitement, endless possibilities, and a dash of quirkiness? Well, look no further because we're on the hunt for a vibrant individual who possesses the unique combination of zeal, a penchant for seizing opportunities, and an insatiable appetite for personal and professional growth. We're not your average company, and we don't do things the conventional way. Nope, we like to add a little pizzazz and a whole lot of fun into everything we do!

Responsibilities

- Reconciliation of all incoming commission from insurers/providers and match them with the inception reports provided

- Upload the correct report into commission system to submit to payroll to make payments to the advisors on a bi-weekly basis

- Attend to queries from advisors if need be for any miscalculation of commission paid out

- Handle firm’s outgoing and incoming cashflow on a monthly basis- collection of invoices and work with firm’s external accounting firm to prepare the monthly report

Requirements

- Experience of working in an insurance related or financial advisory firm in Singapore

- Strong in analytical skill

- Love for numbers

- Seeking a rewarding career growth in the finance industry

- Someone who has a positive outlook in life and likes the thrill of opportunities

Job Title: Project Manager – Wholesale/Transaction/Corporate Banking

1-year renewable contract

Overview:
We are seeking an experienced and dynamic Project Manager with expertise in Wholesale Banking, Transaction Banking, Corporate Banking, API Integration, or Host-to-Host (H2H) solutions. The ideal candidate will excel in stakeholder management and drive strategic initiatives within a global banking environment.

Key Responsibilities:

• Project Management: Oversee end-to-end delivery of projects in Wholesale, Transaction, or Corporate Banking, ensuring alignment with business objectives, timelines, and budgets.
• Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, ensuring clear communication, expectation management, and stakeholder satisfaction.
• Solution Delivery: Collaborate with technology teams to implement APIs, H2H solutions, or other digital banking products, ensuring seamless integration with client systems.
• Risk Management: Identify project risks, dependencies, and challenges, and implement mitigation strategies.
• Strategic Planning: Develop project roadmaps and align them with organizational goals and client needs.
• Regulatory Compliance: Ensure all projects adhere to banking regulations and industry standards.
• Reporting and Documentation: Provide regular project updates to senior management, maintaining detailed records of project progress and decisions.

Key Skills and Experience Required:

• Experience: Minimum 8 years as a Project Manager in Wholesale Banking, Transaction Banking, or Corporate Banking domains.
• Technical Expertise: Strong understanding of APIs, Host-to-Host (H2H) integration, and digital banking platforms.
• Stakeholder Management: Proven ability to manage diverse stakeholders across business, technology, and client teams.
• Project Management Methodologies: Proficiency in Agile, Waterfall, or hybrid project management approaches.
• Communication: Excellent written and verbal communication skills, with the ability to present complex information clearly.
• Leadership: Strong leadership skills, with a track record of managing cross-functional teams and driving project success.
• Problem-Solving: Proactive approach to identifying and addressing challenges in high-pressure environments.

At OCBC, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork, and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and will to succeed, rise to the challenge today!

The incumbent is responsible for project delivery, provide deep coaching to instil the project management / agile principles and values to ensure consistent practices are communicated across teams.

Key Roles & Responsibilities

Project Management:

• Establish project plans, resources, budgets and time frames, and assign tasks
• Identify, track and communicate project progress, milestones, deliverables changes and dependencies within the schedule, costs, issues and risks
• Manage team’s performance of project tasks, provide technical advice and guidance, schedule assignments and training for development, prepare performance appraisals
• Coordinate project activities across multiple teams in a matrix organization
• Secure acceptance and approval of deliverables or revisions to the project from the project sponsor and stakeholders
• Ensure work deliverables are in compliance with bank policies and regulatory requirements.
• Plan for and oversee preparation of documentation of each project phase (business requirements, functional specification, project plan, test strategy, test plan, etc), training and support in new/modified applications.
• Plan and conduct the Project Steering Committee Meetings for regular updates to Project Sponsors and Key Senior Stakeholders
  Domain Knowledge:
• Knowledge in Securities Domain – At least one of these areas – Trading Platform - Order Management, Execution Management, Post Trade Systems and Data Management is essential.
• Experience in handling Datawarehouse (EDW) and/ or Hadoop related Projects is essential.
• Understanding of technical aspects of system integration in a mix technology environment.

Requirements

• Tertiary education required – University Degree in Computer Science or Equivalent.
• Over 10 years in project management in IT bank delivering projects exceeding S$ 1 mil
• Over 5 years in Program / Large Project Management
• Certification or formal training PMP, CSM, CPO, SAFe in project management is an advantage.
• Self-starting with strong leadership and team building skills
• Effective Communication and Presentation skills
• Ability to resolve complex problems creatively
• Experience in managing senior stakeholders
• Good financial literacy to be able to manage Project Budget effectively
• Effective Problem solving and Conflict Resolution capabilities

Other Attributes:

• Strong knowledge and proficiency in APAC Equities & Futures market & Knowledge in Derivatives, FX and Fixed Income are highly preferred.
• Implemented Projects or Experience in Oracle, PL SQL database platforms, MQ, JBOSS and Control M

Job Purpose:

This is a 6 months contract role. The job purpose of the Junior Operations Analyst role is to provide support to the Head of Operations in the department daily operations. Undertake designated activities within the department to ensure service standards are achieved and risks managed. Be responsible for carrying out a range of demanding clerical, reconciling, data administration and control / monitoring services and duties, in order to ensure timely delivery of a quality service to clients, other Bank ABC units and departments in line with agreed service standards and within budgets.

Main Responsibilities:

· Primary person to support Head of Operations to respond to client instructions, internal stakeholders and Bahrain processing team for transactions relating to trade finance, bilateral and syndicated loans, remittances, Money Market deposits and other Treasury products.

· As directed, support/undertake the timely and accurate delivery of all requested tasks and initiatives as part of the daily operational work assigned by the HOD.

· Ensure customer satisfaction and provide professional customer support.

· Ensure that the work processed by self and the team adheres to all specified Bank processes, procedures, standards, and relevant external requirements.

· Identify and suggest improvements to new and existing processes / procedures / systems and the way in which the team operates to improve service quality and process efficiency.

· Maintain up-to-date awareness of market conditions, bank products and services to ensure that best practice is adopted where required.

· Participate in the evaluation and implementation of new or upgrades to existing IT systems and new products including the performance of robust user testing in accordance with bank standards.

· Prepare periodical reports and escalating irregularities to management and other regulating units/parties.

· Provide back-up cover for other colleagues absent due to sickness, training, annual leave etc.

· Recommend and implement changes to the way in which the team operates to improve service quality and process efficiency.

· Respond to a range of demanding enquiries, clarifying customers and other departments/units understanding of the information being given.

· Undertake duties at a similar or higher level as required.

· Undertake delivery of designated activities in order to provide an effective service to other departments/units in accordance with agreed service standards.

· When required support line management with the implementation of changes in own work area.

Job Requirement:

Knowledge

· Good understanding of the risks and attributes of the Group’s key products, services, operations, and technology gained from hands on experience in operational roles.

· Strong knowledge of MAS regulatory requirements for the Branches products, services and operations.

· Self / Work Organization: Knows how to prioritize tasks and diarize effectively to achieve deadlines. When appropriate co-ordinates and allocates tasks, ensuring full and effective use of resources available.

· Keyboard / Software Applications: Has a thorough understanding of Microsoft Office software including Visio and systems appropriate to the role and can input and extract information to provide a variety of reports.

Education / Certifications

· Bachelor Degree in one of the following fields Finance, Banking, Accounting, Business or Risk Management

Experience

· Minimum 3 - 6 years banking experience in Commercial Banking (Trade, Loans, Treasury)

Personal Attributes

· Fluent English (spoken and written)

· Oral Communication: Uses clear, concise and jargon-free speech to explain products/services/procedures and resolve problems. Uses effective telephone manner with customer/colleagues.

· Written Communication: Produces written responses to enquiries using appropriate wording. Produces clear and accurate written material.

· Perceives changes as opportunities to learn and not threats.

· Sees change from the perspective of the customer.

· Team Player and Self-motivated who gains and develops skills set to meet challenging requirements.

· Excellent organizational skills and ability to work under pressure with strong time management and minimum supervision.

· Flexible and positive approach to work, ‘can do’ attitude and ability to think beyond what is being requested.

Job Purpose

To provide transaction support to the Relationship Managers

Job Responsibilities

1.1 Transaction support to Relationship Managers:

• Provide execution support to all transactions booked in Singapore by taking ownership of the loan booking process from end-to-end including coordinating with clients, internal and external parties.
• Help Relationship Managers with pre-deal work like maintaining deal pipeline, computing deal profitability, preparing account plan and call reports.
• Independently manage relationships and transactions for clients in Frontier Markets.
• Provide proactive support on account maintenance activities like documentation, reporting etc by engaging and collaborating with the client and internal stakeholder including Credit, Legal and Compliance and relevant ops teams as required to ensure the clients expectations are met or exceeded.
• Other - help with account openings, NDA signing, documentation, co-ordination of deposit placements, loan disbursements & loan maintenance including upkeeping of changes to customers’ administrative documents.

1.2 Risk & Compliance

• Take personal responsibility for understanding the risks and compliance requirements of the role.
• Understand and comply with SMBC policies & procedures, Code of Conduct and applicable laws and regulations.
• Engage and co-ordinate with external Legal Firms, Legal & Compliance department of SMBC, Documentation units and Credit Middle Office on loan and ISDA documentation.
• Obtain approvals for deviations from internal policies from relevant approvers during transaction execution.
• Follow through to ensure documentation completion and validate limits are correctly loaded / reflected in operating systems.
• Ensure document deficiencies are minimised, tracked and are rectified in a timely manner.

1.3 Team Work & Support

• To proactively innovate and improve the current way of doing business
• Work with product partners, control functions, middle office and overseas branches to ensure seamless execution of transactions.
• Help the GFIG team and co-Heads, where needed, with adhoc requirements.

Job Requirements

• A bachelors degree in Accounting, banking & finance or equivalent in the similar field.
• At least 3-5 years of relevant experience as Client Service Manager or junior Relationship Manager with international banks/major financial institutions.
• Working knowledge of loans syndications, Transaction banking, Global Markets, Liability management etc.
• Exposure to various products like long term derivatives and swaps, debt capital markets products, structured deposit products etc is desireable
• Strong understanding of client delivery processes and adherence to standards and controls.
• Strong product knowledge including cross-product operational knowledge and / or experience.
• Understanding of the regulatory and compliance environment in the APAC markets
• Proactive and a Team Player who has worked in large complex matrix s

Job Responsibilities

• Support IT Project Managers to perform due diligence on third-party service engagement following prevailing Third-Party Risk Management framework for new and existing service engagements.
• Support vendor onboarding and contract engagement processes including to perform service classification, risk assessment and materiality check etc.
• Maintain central contract register and contract repository for the entire IT organization.
• Understand the company’s local and Head Office rules, and local regulatory requirements (e.g. PDPA, MAS Outsourcing Guidelines etc) on vendor engagement and service outsourcing to ensure all due diligent checks are performed.
• Liaise with stakeholders, including vendors, IT Project Managers and Legal & Compliance Department, to review the clauses in new contracts to ensure all the clauses, including both legal and commercial terms, are acceptable.
• Play the role of contract owner to onboard and manage the contracts of onshore and offshore vendors with multiple sub-contracts.
• Establish procurement process and guidelines for IT Department, including RFP and tendering process.
• Establish rate card for standard goods and services as a benchmark for IT organization.
• Perform analysis on procurement pattern base on procurement history and contract register to seek benefit from vendor consolidation.
• Understand vision and strategies of IT Management to plan and implement initiatives accordingly.
• Propose and develop processes for new initiatives and operationalize them.
• Promote centralization initiatives across different teams within the Asia Pacific region to optimize resource utilization and improve process efficiency.

Job Requirements

• Bachelor's degree in a relevant field such as Information Technology, Business Administration, Law, Finance, or Procurement Management with minimally 7-10 years of working experience. Diploma with strong working relevant experience would be considered.
• Experience in working as centralized contract and outsourcing risk management function for mid-large-scale institution is essential. Financial Institution will be an added advantage.
• Understanding of contract management processes and generic contract terms and interpretations. Professional certification in fields of Contract Management, Procurement, and/or Vendor Management will be an advantage.
• Working experience in handling contract and outsourcing risk management in Financial Institution is not mandatory but will be advantageous.
• Experience in handling contracts for overseas branches is good to have.
• Understanding of Asia Pacific countries’ PDPA requirements and MAS’s guideline pertaining to Outsourcing, Technology Risk Management, Third Party Risk etc will have added advantage.
• Good communication and stakeholder management skills.
• Able to provide guidance and mentor junior staff.
• Independent self-starter as well as a great team player.
• Work location: One@ChangiCity

Customer Service/Call Center Officer

Work Timings: Rotational shifts (Morning and Afternoon Shifts)

Job Requirements:
1. Comfortable with using computer applications and tools.
2. 1 year of experience in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities:
- Achieve set Customer Center targets (KPIs) while upholding service quality.
- Ensure accuracy and compliance for customer requests.
- Promote the Bank's products and services through cross-selling.
- Assist customers in transitioning to the Bank's digital platform based on their preferences.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

about the company

A stable and sizeable mid-sized European bank with a global presence that offers corporate banking and structured financing solutions to its corporate clients. The bank has an approved headcount in its Credit Risk department.

about the job

• Conduct credit risk monitoring on corporate banking portfolios.
• Review credit applications prepared by the coverage bankers to ensure that all risks have been mitigated and aligned with credit policies of the bank.
• Conduct due diligence and KYC checks on clients and transactions.
• Assign credit ratings on corporate clients using the bank’s internal rating tools.
• Manage all reporting activities such as internal and MAS reporting.
• Ensure all reviews and proposals are prepared by stipulated deadlines.
• Liaise closely with internal and external stakeholders to gather more information on credit reports, respond to queries on risk covenants and ensure accuracy in loan documents.
• Responsible in providing corporate advice and support to the structuring/restructuring of deals
• Ensure good portfolio management with overall credit monitoring and annual reviews
• Adhere to regulatory and internal compliance.

about the manager / team

You’ll be part of a dynamic team with good teamwork and working culture.

skills & experience required

• Degree in Accountancy, Business Management, Economics or related.
• At least 2 years of related credit risk/ credit analysis experience in a commercial or corporate bank and/or financial services audit experience
• Able to interpret and analyse financial statements and strong credit knowledge

To apply online, please click on the appropriate link. Alternatively please contact Judy for a confidential discussion at judy.low[@]randstad.com.sg

EA: 94C3609/R22110790

Customer Service/ Call Center Officer (Banking)

Work Timings: Rotational Shifts (Morning and Afternoon Shifts)

Job Requirements:
1. Diploma Freshers/Fresh Graduates are welcome to apply.

Job Role and Responsibilities:
- Achieve set Customer Center targets (KPIs) while upholding service quality.
- Ensure accuracy and compliance for customer requests.
- Promote the Bank's products and services through cross-selling.
- Assist customers in transitioning to the Bank's digital platform based on their preferences.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Job Description & Requirements

Roles & Responsibilities

Principal Accountabilities:-

1. Lead and coordinate Special Projects such as:-

a. To enhance the service quality of the Japanese Business;

b. To establish customer benefit services with vendors;

c. To introduce Japanese hospitality and culture to our employees, distribution channel, clients and society.

2. Report in Japanese regularly to our Head Office in Tokyo.

3. Provide customer service in Japanese to Japanese clients on their inquiries, requests, complaints and claims matters.

4. Provide Japanese language support to staff in other departments, where appropriate.

5. Provide administrative support.

6. Plan and organize visitations to clients (new business/renewal/claims happenings).

7. Develop good relationship with clients to maintain and enhance existing clients’ business.

8. Plan renewal strategies for Japanese corporate clients.

9. Prepare underwriting quotations to clients in accordance with the Company’s underwriting guidelines.

10. Prepare referral form, issue Cover Notes and collect of premiums.

11. Maintain clients’ details and information.

Job Requirements:-

1. Minimum Degree Holder qualification;

2. At least 3 years of experience in General Insurance industry;

3. Fluent in written and spoken English and Japanese for handling local and Japanese clients;

4. Good understanding of doing Japanese business;

5. Possess good interpersonal and communication skills;

6. Able to multi-task, and is a team player, conscientious, tactful and willing to learn new skills;

7. Organized and has the ability to work under pressure;

8. Able to work independently and interact with different levels of customers;

Good working knowledge of Microsoft Office application.

Job Description & Requirements

Roles & Responsibilities

Principal Accountabilities:-

1. Lead and in-charge the Special Projects such as:-

a. To enhance the service quality of the Japanese Business;

b. To establish customer benefit services with vendors;

c. To introduce Japanese hospitality and culture to our employees, distribution channel, clients and society.

2. Report in Japanese regularly to our Head Office in Tokyo.

3. Underwrites and specialize in Marine Hull and other general insurance classes.

4. Provide customer service in Japanese to Japanese clients on their inquiries, requests, complaints and claims matters.

5. Provide Japanese language support to staff in other departments, where appropriate.

6. Provide administrative support.

7. Plan and organize visitations to clients (new business/renewal/claims happenings).

8. Develop good relationship with clients to maintain and enhance existing clients’ business.

9. Plan renewal strategies for Japanese corporate clients.

10. Prepare underwriting quotations to clients in accordance with the Company’s underwriting guidelines.

11. Prepare referral form, issue Cover Notes and collect of premiums.

12. Maintain clients’ details and information.

Job Requirements:-

1. Minimum Degree Holder qualification;

2. At least 10 years of experience in General Insurance industry;

3. Fluent in written and spoken English and Japanese for handling local and Japanese clients;

4. Good understanding of doing Japanese business;

5. Possess good interpersonal and communication skills;

6. Able to multi-task, and is a team player, conscientious, tactful and willing to learn new skills;

7. Organized and has the ability to work under pressure;

8. Able to work independently and interact with different levels of customers;

Good working knowledge of Microsoft Office application.

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

Reporting into the Head of Business Solutions, this role will work with other Front Office and Back Office systems such as Bloomberg, EBS, Barracuda and OneSumX and Xceptor, where they integrate with the trading platforms listed above. You will also work with key stakeholders including Markets Trading and Sales, Markets COO enablement functions, Finance, Market Risk, Operations and Risk/ Compliance 2nd line of defense.

What will your day look like?

As a Business Solutions Manager, your key responsibilities includes:

• Support users (front/middle/back office) on specialist trading platforms (Murex, WallSt and ION) and ANZ’s inhouse SKY Platform.
• Drive design of solutions, education of users, regulatory compliance, controls.
• Support the Trade Life Cycle (TLC) programmes integration of WallSt and Murex2 into Murex3.1
• Develop our support capability in the hubs in Bangalore and Manila.
• Deliver efficient and effective solutions to meet Front/Middle/Back Office requirements.
• Increase quality of information delivered to Front/Middle/Back users and other reporting systems.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Experience in Front Office Business Support and knowledge of the relevant markets.
• Understanding of investment banking products (front to back lifecycle).
• Knowledge in MUREX configuration (v3.1), WallSt and ION is a must.
• Proficient in Bloomberg is preferred.
• Strong communications to influence stakeholders and other support teams to deliver.
• Experience with working in a team across multiple geographies and time zones.
• Strong problem-solving and ability to drive results.
• Excellent communication skills, ability to work independently and collaboratively.
• Demonstrate ANZ Values and Behaviours: Integrity, Collaboration, Accountability, Respect and Excellent.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

Job Responsibilities

• Develop IT department’s goals, objectives and strategy to meet the bank’s business priorities and missions.
• Establish a business plan and strategy and drive plans toward set goals and objectives.
• Develop and drive KPI targets & Balance Scorecard and assess performance against set targets.
• Develop and drive Administration Centre of Excellence (CoE) to optimise administration work in business, IT planning and development of life cycle such as staff management, invoice management etc.
• Develop and lead the centralisation of procurement processes and implementation of IT & Development Program.
• Develop and maintain a structured management reporting framework.
• Develop and implement a structured resource management framework for HR and budgetary sustainability and adequacy.
• Develop and enhance financial management processes, workflows and automation initiatives to optimise efficiency and effectiveness.
• Manage the department’s financial, budget and tax management (CAPEX and OPEX) in Singapore and APAC countries.
• Gatekeeper in ensuring adhering to prevailing Financial, Taxation, head office policies, guidelines and operating processes.
• Prepare, gather and analyse data (external and internal) to develop comprehensive financial, operational and project reports for senior management’s review and decision making.

​​​​​​​Job Requirements

• Master’s or bachelor’s degree in Computer Science, Management Information Science, Commerce, Business Administration, Banking & Finance or equivalent.
• Minimum 7 years of working experience within the financial industry or banking industry, preferably in the Technology and/or Digital department.
• Experience in establishing and driving Business Management support for Technology department in the Asia Pacific region.
• Proven track record in planning and coordinating with businesses and IT teams in establishing IT strategy and providing regular tracking and reporting.
• Good knowledge and experience in managing IT financials, budgets and resources covering CAPEX and OPEX, cost management and optimisation. Ability to effectively control CAPEX spending and progressively reduce OPEX expenses.
• Strong understanding of Banking Technology function and experienced in working with virtual teams in the Asia Pacific region.
• Familiar in Project Life Cycle and System Development Life Cycle framework.
• Good understanding of MAS guidelines and Banking Act is an added advantage.
• Prior experience in establishing training and development framework for IT preferred.
• Ability to work in a fast-paced technical and business environment and multi-task whilst delivering high quality solutions.
• Adept at working in a matrix organization to drive operational and strategic objectives.
• Excellent communication, influencing and negotiation skills.
• Strong analytical and problem-solving skills; and detailed oriented.
• Strong innovative mentality and mindset.
• Work location: One@ChangiCity

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a member of the Specialised Transaction Management (“STM”) team in Singapore, you will be responsible for manage and monitor a portfolio of complex Corporate Finance international transactions that covers Project Finance, Structured Export Finance, Structured Asset Finance and Acquisition Finance.

To be successful in this role you must have a strong understanding of specialised lending transactions with proven financial modelling and documentation experience. You will exercise sound judgement to influence desired outcomes

Role Type: Permanent, Full Time

What will your day look like?

As an Associate Director, Specialised Transaction Management, your key responsibilities will include but are not limited to:

• Effective management and monitoring of a portfolio of complex Corporate Finance Intl transactions that covers Project Finance, Structured Export Finance, Structured Asset Finance and Acquisition Finance.
• Support the delivery and execution of the Corporate Finance International strategy.
• Support broader portfolio management activities, including audits, controls testing, portfolio and regulatory reporting together with specific sector/industry reviews.
• Represent the business at various risk management forums, Early Alerts meetings and discussions with key internal and external stakeholders.
• Support development of key client relationships with RM partners.
• Support end to end processes within the business, working closely with the operations and enablement teams.
• Continually engage with local and overseas colleagues to share information real time such that a consistent global service is delivered to client base.
• Ensure adherence to Group, divisional process, policy and procedural requirements.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven financial analysis and modelling capability with specialised finance or advanced corporate transaction experience.
• Strong understanding of loan and security documentation.
• Strong written and communication skills.
• Ability to work with multiple stakeholders to deliver outcomes against role objectives and business plans.
• Keen understanding of the strategic, financial, and operational aspects of business.
• Flexibility for whatever needs to be done and desire to continuously learn and develop.
• Strong self-managed and motivated.
• Knowledge of other Institutional products (Markets, Trade/Cash) is preferred.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

Job Purpose

The purpose of this role is to lead a team, providing coverage for Infrastruture and Sponsors. The person is this role will be expected to work with the management of the E&I space, exhancing cross sell across he business and also be responsible for Originating strategic manadatescross platform. This role will have accoutnability to the Chair of Energy and Infrastructure.

Job Responsibilities

1) Enhance Cross-Selling

Through structured coverage, achieve a higher share of cross-selling to include not only corporate and structured finance but including:

• Underwriting mandates (LCMA)
• Flow banking (GMTAP and TBDAP)
• DCM (with Nikko)
• M&A (with Jefferies)

2) Infra Funds Coverage

• Acting as key senior interface between SMBC and infrastructure sponsors by developing and maintaining senior relationships together with GFIG and ASDV Head of Sponsor Coverage.
• Joint-lead account plan and coordination with internal stakeholders to ensure adequate resources are mobilized toward delivering the sector strategy
• Participate in E&I portfolio review and strategic sector review to set the overall strategy in APAC in the sector including second line.

3) Origination of Strategic Mandates

• Maintain and develop relationship with key financial sponsors, asset managers and private credit specialists in support of the APAC Alt-AM strategy developed by ASDV, specifically but not limited to, the infrastructure sector.
• Contribute to fund raising effort of join companies such as SMDAM by cultivating broader relationship with potential client / LP investors
• Originate jointly with ASDV product team, high value add advisory jointly with Group Companies like Nikko and Jefferies

KPIs

• Generate [X] high profile value add advisory mandates and event driven financing opportunities
• Grow the share of SMBC revenue wallet with Core E&I Clients measured against the FY23 base
• Contribute to growing cross-sell for the Core E&I Clients and more broadly the E&I vertical (measured as share of non-lending revenue) and sector / clients ROE

Incremental gross income target $[X]m in Year 1 and $[Y]m in the following years. [Gross income will be direct advisory fees and shadow income from cross-sell to other departments and associated companies]

**Target values TBA from SFDA Co-GM

Job Requirements

• Bachelor's Degree in Finance, Economics or Business
• Masters / CFA preferred
• Minimum 10-15 years of Experience in Investment Banking and Finance
• Experience in Project Finance, Private Equity, Venture Cap, Advisory or Funds Sponsor Finance preferred
• Demonstrated ability to build trusted relationships with C-suite executives and sponsors
• Exceptional analytical skills in valuation, deal structuring and assessment
• Ability to think strategically and identify opportunities for both clients and the bank
• Exceptional communication skills, verbal and written
• High energy and results oriented
• Able to work with tight timelines

Job Responsibilities

• Develop and establish the Portfolio strategy for its goals, objectives and strategies in alignment with the bank's business priorities.
• Create a business plan and drive efforts towards achieving set goals.
• Develop Key Performance Indicators (KPIs) and a Balanced Scorecard and assess performance against established targets.
• Prepare, gather, and analyse data to create comprehensive financial, operational, and project reports for senior management's review.
• Manage a portfolio of IT projects and programs, evaluating risks, costs, and returns to ensure optimal outcomes.
• Set project priorities and ensure optimal allocation of resources.
• Monitor project progress and provide regular and accurate reports to stakeholders.
• Monitor risks across the entire portfolio and implement adjustments as necessary to mitigate potential issues.
• Develop and maintain the processes and technology platform/solution for systematic management the IT Portfolios.
• Oversee the department's budget, CAPEX (capital expenditures), and OPEX (operating expenses), optimizing costs.
• Prepare and present financial reports and budget plans to senior management for review and decision-making.
• Support the training and development of Business and IT team, enhancing overall team performance.
• Foster effective communication across departments and build collaborative relationships to ensure successful project outcomes.

Job Requirements

• Master’s or bachelor’s degree in Computer Science, Management Information Science, Commerce, Business Administration, Banking and Finance or equivalent
• Minimum 7 years of working experience within the financial industry or banking industry, preferably in the Technology department.
• Minimum 3 years of working experience as Project Manager with proven hands-on experience in managing and delivering projects.
• Experience in managing CAPEX and OPEX.
• In-depth understanding of project and system development lifecycle.
• Strong understanding of Banking Technology function and experienced in working with virtual teams in the Asia Pacific region.
• Excellent communication, analytical, and problem-solving skills.
• Strong team management and collaboration skills.
• Work location: One@ChangiCity