Customer Service/ Call Center Officer (Banking)

Work Timings: Rotational Shifts (Morning and Afternoon Shifts)

Job Requirements:
1. Diploma Freshers/Fresh Graduates are welcome to apply.

Job Role and Responsibilities:
- Achieve set Customer Center targets (KPIs) while upholding service quality.
- Ensure accuracy and compliance for customer requests.
- Promote the Bank's products and services through cross-selling.
- Assist customers in transitioning to the Bank's digital platform based on their preferences.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

About Us:

Join a leading global financial institution that thrives on innovation, collaboration, and professional growth. We are committed to empowering our employees to make a meaningful impact on the banking domain by delivering state-of-the-art solutions to complex challenges in the financial services industry.

Role Overview:

As a Technical Solutions Specialist, you will play a pivotal role in enhancing, supporting, and optimizing our banking and capital markets systems. This position requires strong technical expertise, a deep understanding of financial products, and a proactive approach to problem-solving.

Key Responsibilities:

• Analyze business requirements and propose tailored solutions to address operational challenges.
• Develop and maintain software solutions using technologies such as Java, .Net, and scripting languages.
• Coordinate and execute user acceptance testing (UAT) to ensure seamless delivery of solutions.
• Provide level 2 application support and troubleshoot production issues to maintain system stability.
• Implement and enhance application monitoring tools for performance optimization.
• Collaborate with cross-functional teams, including developers, business analysts, and DevOps engineers, to deliver high-quality solutions.
• Ensure adherence to Agile methodologies and best practices in software development and delivery.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field.
• Proven experience in the banking and capital markets domain with knowledge of financial assets and trade lifecycle.
• Proficiency in programming languages such as Java, .Net, and scripting (Python, Shell, PL/SQL).
• Familiarity with Calypso or other financial systems is a plus.
• Strong problem-solving and analytical skills with an ability to manage incidents and deliver resolutions promptly.
• Experience with Agile methodologies and tools like Jenkins, GitLab, and Ansible.
• ITIL certification is a strong advantage.

Why Join Us:

• Be part of a dynamic team working on innovative projects in the banking and financial services sector.
• Access to continuous learning and professional development opportunities.
• Competitive compensation and benefits package.
• A collaborative and inclusive work environment that values diversity.

Join one of the fastest growing regional banks in Singapore as a Head of compliance responsible for their Private Banking and Wealth business. This highly visible role will report to the Chief Compliance, legal and Risk and will give the opportunity for the right individual to take on the succession in the near future.

The head of compliance will be polished and articulate leader capable of leading a team of at least 10 people covering all aspects of FCC, onboarding and trade monitoring dealing with the MAS and facilitating business growth from a compliance perspective.

Requirements:

• Minimum 15 years of experience post-qualification is a must
• At least 5 Experience working as a compliance officer in a Private Bank or Wealth division within a Bank
• A commercially driven individual capable of working with the business to support growth is a must
• Ability to articulate cases on behalf of the business to the MAS
• Polished and credible individual
• Strong written and oral communication skills
• Preferred Chinese speaker as a large portion of the Bank AUM comes from China HNW Individuals

Company Reg No.: 201131609D | License No.: 24S2411 | Reg No: R1110891

Responsibilities:

• Analyse network traffic patterns, bottlenecks and track performance to identify issues proactively and provide recommendations for network optimization when required.
• Oversee the design and architecture of the network to ensure scalability, reliability, and security.
• Develop and maintain network performance reports for management review.
• Good understanding of network budget planning related to Capex and Opex.
• In-depth knowledge of network protocols, risk management, security standards, and regulatory compliance.
• Active participation during network audits and collaboration with relevant stakeholders.
• Ensure organization's APAC network compliant with rules and regulatory guidelines.
• Establish and enforce network operational and procedures manuals.
• Supervise Network Operations team, review KPI and ensure SLA.
• Manage vendors and service providers including MSA, SA, services level to ensure service reliability and cost efficiency.
• Coordinate with cross-functional teams for network planning and service-related matters. e.g.: DR Drills, Third party risk mgmt., Asset mgmt., Lifecycle mgmt., Privilege Access mgmt., Patch mgmt. etc.

Requirements:

• Bachelor’s degree in computer science, Information Technology, or closely related qualifications with min 5 years of experience as Network Operations Lead or Senior Network Engineer (Planning, Implementation and Operations.
• Min. 8-10 years of experience in network planning, design and Implementation.
• In-depth knowledge of network protocols, risk management, security standards, and regulatory compliance.
• Hands on experience in Network deployment for large enterprise and Datacenter networks.
• In-depth knowledge of IP routing, Switching, BGP, OSPF, SD-WAN, QOS and VPC.
• Proficient with Cisco, Fortinet, Checkpoint, F5 or equivalent.
• CCNP/CCDP, ITIL or equivalent are required.
• CCIE is desirable.
• Excellent written and verbal communication skills, capable of presenting to technical and non-technical audience.
• Prior working experience as an IT professional in banking or financial institution is an advantage.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24802

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

*Seeking for a talent with minimum 3 years of hands-on Operational risk (BCP Management and outsourcing) in Banking and/or financial institutions*

THE COMPANY

This is an established brand name and the company is well-known in the market for their products and services. Currently, the bank seeks for an Operational Risk (Senior Officer/Assistant Manager) to be part of their risk team.

JOB RESPONSIBILITIES

• BCP/BCM exercise (Conduct BCM test (call tree exercise and ensure compliance of BCM framework to regulatory requirements)
• Outsourcing/Analyze impact on operational risk (New transactions, New products, New technologies, Any amendments/updates to existing processes)
• Review impact on operational risk
• Ensure compliance of bank’s policies
• Ascertain current/future risk areas
• Propose recommendations and report on operational risk findings
• Follow up progress of any previous Internal/external audit or MAS or Head office findings/action plans and issues have been resolved
• Liaise with internal and external stakeholders
• Any other adhoc duties

JOB REQUIREMENTS

• Degree in Accountancy/Commerce/ACCA or any other relevant education
• Minimum 3 years of hands-on Operational risk (BCP Management and outsourcing) in Banking and/or financial institutions
• Sharp, focus, analytical and has good interpersonal and communication skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

*Seeking for a Settlements Officer with minimum 3 years of experience handling Treasury operations/Settlements in a Bank*

THE COMPANY

This bank is a highly reputable organization. They have a strong leadership and work culture. As they continue to expand their operations, they seek for a Treasury Operations/Settlements officer to be part of their team.

JOB RESPONSIBILITIES

• Handle Treasury products’ transactions (FX, Money markets, Derivatives, Security/Bonds, etc.)
• Handle remittances
• Handle swift operations
• Perform MAS reporting (MAS 610, 650, 755)
• Perform AML checks
• Ensure smooth processing of trades e.g. Input, edit, check trades or fund transfers etc.
• Collect and follow up on documents from counterparties
• Collaborate effectively with other internal and external stakeholders

JOB REQUIREMENTS

• Degree Holders in Business, Finance, Accounting/Commerce (or any relevant education)
• Minimum 3 years of experience handling Treasury operations/Settlements in a Bank
• Meticulous, team player, strong interpersonal and communication skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

We are seeking Relationship Manager to join our team in the bank. The successful candidate will be responsible for managing and growing a portfolio of high-value clients, providing exceptional customer service, and identifying new business opportunities. If you have a passion for building strong relationships and driving business growth, we encourage you to apply.

Job Scope:

• Manage and grow a portfolio of high-value clients, ensuring deep understanding of their financial needs and goals
• Develop and implement tailored financial solutions to meet clients' needs, including credit facilities, investments, and transactional banking products
• Identify new business opportunities and acquire new clients through networking, referrals, and marketing initiatives
• Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and loyalty
• Collaborate with internal stakeholders, including credit risk, product specialists, and operations teams, to deliver seamless client experiences
• Monitor and manage client risk, ensuring compliance with regulatory requirements and bank policies

Job Requirements:

• No experience candidates are welcomed to apply.
• Excellent communication, interpersonal, and relationship-building skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
• Strong analytical and problem-solving skills, with ability to think creatively and outside the box

Job Benefits:

• Competitive Compensation Package: We offer the best compensation package in the market, with a salary range that is above industry standards.
• Good Working Culture: Our bank values a positive and inclusive work culture, with a focus on employee well-being, diversity, and career development.
• Opportunities for Growth: We offer opportunities for career advancement and professional growth, with training and development programs to help you achieve your goals.
• Comprehensive Benefits: We provide a comprehensive benefits package, including medical insurance, retirement plans, and paid time off.
• Recognition and Rewards: We recognize and reward outstanding performance, with bonuses, awards, and recognition programs.

If you are a motivated and results-driven professional looking for a challenging and rewarding role, please submit your application with a resume.

We regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

Data provided is for recruitment purposes only

EA Registration Number: R21102607

Business Registration Number: 201735941W

Licence Number: 18S9037

Salary: Up to S$4,000
Start Date: December 2024
Work Arrangement: Hybrid (Office: Changi)

Overview:

• We are seeking a Finance Associate to support the Manager/Assistant Manager in the Revenue Section during maternity leave. The ideal candidate will handle a high volume of transactions and ensure timely and accurate billing of fees and charges.

Key Responsibilities:

• Prompt billing of fees and charges.
• Monthly rental reconciliation and utility report generation.
• Verification of utility consumption before bill runs.
• Month-end closing activities, including preparation of relevant journals to ensure compliance with FRS and financial policies.
• Liaising with external customers and internal staff on operational matters.

Requirements:

• Diploma/Degree in Accountancy, Business, Finance, or equivalent
• Min 2-3 years of relevant experience preferred.
• Proficient in reconciliation processes and Microsoft Office (especially Excel).
• Strong attention to detail and accuracy.
• Ability to thrive in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proficiency in SAP is a plus.

Responsibilities:

• Keep track and adhere to financial reporting guidelines.
• Prepare financial statements.
• Prepare and evaluate annual budget.
• Perform budgetary controls and manage arrears.
• Ensure precise transaction recording and strong financial controls.
• Oversee grants, asset management, inter-funds transfers, and tax reporting duties within the team.

Requirements:

• Candidates should bring along a Degree in Accountancy or any equivalent professional qualifications (e.g. ACCA)
• Possess at least 5 years of experience within the accounting function.
• Possess at least 3 years of managing staff experience.
• Able to work independently and as a team player.
• Comfortable in managing tight deadlines.
• Able to adapt to a fast-paced environment.
• Work Week: 5.25 (Alternate Saturday half day)
• Working location: West

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration No.: R21103560

EA License No.: 20C0426 (Elitez & Associates)

Reporting to the AVP Finance & Accounting, Asia Pacific, the Associate Director, Finance’s role is one of a strategic business partner to key stakeholders in the organization by providing leadership, supervision and development opportunities to his/her team members. The focus is to lead a team in controllership function across the full spectrum of business lines, in particular, leading and managing the month-end close process, balance sheet management process, cash management, inter-company transactions, Accounts Payable & Accounts Receivables, payroll and projects under a strong internal control environment. Additionally, this role is responsible for managing all statutory/compliance reporting under his/her responsibility area.

CORE WORK ACTIVITIES

Finance and Accounting

• Manage the month-end close process and ensure balance sheet reconciliations are prepared timely and accurately.
• Manage and consolidate cashflow requirements for area of responsibility and coordinate funding requirements with Corporate Treasury and other Controllership teams.
• Ensure inter-company transactions are managed in line with business activities and appropriately supported by relevant inter-company agreements.
• Manage accounts payable and accounts receivable.
• Ensure accounting transactions are within MVW’s internal controls and compliance framework.
• Effectively manage all internal audits, statutory audits, tax filings and other compliance matters for assigned entities.
• Ensure clear reconciliation and documentation between management accounts (US GAAP) and local statutory accounts.
• In conjunction with Corporate Treasury, drive the set-up of new bank accounts and facilitate the implementation of credit card solutions in the region.
• Key position in region to drive Treasury-related projects for the region e.g. zero-balance account, cash pooling, cash maximization, etc.
• Responsible for payroll function in the region including corporate and payroll tax queries and reporting.
• Responsible for W&B forecast/budget/LRP.
• Support AVPF&A in leading and driving any finance-related projects implementation in Asia Pacific region including working with external service providers through implementation
• Constantly seek process improvements and drive through changes.
• Provide appropriate support and backup to other Controllership teams as the business requires.

Additional Responsibilities

• Support Development and Architecture & Construction (A&C) teams for developmental projects, including ensuring timely settlement of progress billings and project payments.
• Support new product launch and accounting/tax set-up for AP New Product Forms
• Understand and be proficient in new business structures (e.g. AP New Product Form, Thailand transactions, IAPs, etc.) necessary to carry out the team’s accountabilities effectively.
• Ensure accurate recording and tracking of project related costs and support business decisions through analysis of project costs and information.
• Business partnership with internal and external clients.
• It is foreseeable that this role could take on more duties as the company grows, in financial analysis or general accounting.
• Any other duties assigned from time to time.

Associate Development and Performance Management

• Lead and develop a team of Finance and Payroll professionals, providing coaching and guidance to achieve business objectives.
• Clearly state expectations and provide necessary guidance and resources when assigning responsibilities.
• Work with associates to identify barriers to success and develop action plans to overcome them; introduce new ideas and concepts to associates to stimulate positive performance.
• Recognize and celebrate team successes.
• Maintain effective associate communication channels; adopt an open-door policy to acknowledge associate problems or concerns in a timely manner.
• Share knowledge, innovations and best practices with associates.

CANDIDATE PROFILE

Key experience, skills and attributes for this role:

• Degree in Accountancy, CPA preferred.
• Minimum 10 years of relevant working experience, preferably with 3 years’ audit experience in a Big 4.
• Minimum 5 years of experience in supervising and managing teams, including remote teams.
• Solid accounting background, including GL, AP and AR.
• Experience with balance sheet reconciliations.
• Technically strongaccountant with good commercial acumen.
• Proficient in ERP systemsand MS applications (Excel etc.).
• Experience with US MNC and US/Thailand GAAP preferred.
• Previous experience in regional role preferred.
• Experienced operatingin a complex, fast-paced and rapidly-changing environment.
• Possess an agile and growth mindset.
• A team player with ability to collaborate with senior management, functional departments and external partners.
• Effective verbal and spoken communication in English (other language proficiency would be an advantage).

This role reviews and monitors trade finance operations, negotiates with financial institutions on the organisation's need for credit facilities, works closely with trading teams to understand trade flows.

Job Duties:

1）Managing the execution Imports & Export LC, LC confirmations, Discounting, Guarantees, Performance Bonds, Tenders etc.

2）Handling LC amendments, reviewing the underlying contracts, checking documentation, negotiating key terms with banks or internal stakeholders.

3）Be the principal and essential intermediary between operators and bank's LC functions as well as front-office.

4）Ensure follow up on all the documentary process and payments; Monitoring the daily financing needs for the Company's trading activities.

5）Working and maintaining relations with our key financing banks and internal stakeholders; Assisting in the structuring of prepayments and project financing structures.

6）Negotiating bilateral trade finance documentation with banks, both in English and Mandarin given the role.

7）Ensure that regulatory, bank's policies, guidelines, controls, and compliance requirements are adhered to. Identify documentary discrepancies, transaction exceptions and/or non-compliance with regulations and escalate them to the relevant parties for resolution.

8）Any other duties as assigned.

Job Requirements:

1）Minimum Bachelor's Degree or equivalent

2）Detailed knowledge of UCP600, ISBP and ISP98 and general commodity trading incoterms

3）1-3 years' experience in Trade Finance/Structured Trade Finance department in the Oil & Gas Industry or Banks

4）Good understanding of physical trading operations and inventory management

5) Meticulous and able to work independently and meet tight deadlines

6) Proficiency in Mandarin to be able to liaise effectively with native Mandarin-speaking stakeholders and to understand Chinese documents

7) Knowledge of hedging, derivatives and prepayment structures, experience in handling LNG transactions would be advantageous.

.The Treasury & Finance officer supports the Treasury Manager on all treasury and finance-related activities and is primarily responsible for ensuring smooth execution of daily operational and administrative activities.

· Oversee the processing of financial transactions, including payments, receipts, and inter-company transactions.

· Record all daily cash transactions and update ledgers.

· Check and reconcile all incoming/outgoing applications for remittance transactions to ensure completeness and are accounted for at the end of the day.

· Follow through all the transactions end-to-end and act as a single point of contact.

· Supports banks’ KYC requirements for all bank accounts.

· Manage all (existing / new) Fixed Deposits (including but not limited to procuring internal approvals, and liaising with banks).

· Support daily operational treasury activities for all business units and legal entities; Tracking of day-to-day liquidity movements to identify risks; Manage day-to-day cash position of various companies; ensure sufficient daily liquidity; execute internal FX across companies; participate in reviewing cash positions and offshore entities cash flow forecasts.

· Preparation of monthly/quarterly treasury reports to management for presentation.

· Responsible for directing and managing all treasury activities for the offshore corporates, including banking and debt management, daily cash flow positioning, ensure sufficient funds for smooth operation, reporting, reconciliation of bank accounts, troubleshooting of daily transaction issues and execution of foreign currency deals.

· Liaise with banks and financial institutions to ensure smooth drawdown/rollover of loans from the operational perspective.

· Coordinate internally and liaise directly with banks and financial institutions to ensure smooth loan renewal on a timely basis.

· Liaise with corporate secretaries to prepare board resolutions whenever required.

· Assist in departmental tasks, general administrative duties and ad hoc projects.

Requirements

. Ideally, a diploma/degree in Accountancy/Finance or min. 3 years of working experience in the relevant banking industry or dealing with treasury operation functions.

· Proficient in English and Chinese languages (written and spoken).

· Experience in KYC in banks is a plus.

· Experience in Corporate Secretarial work will be a plus.

· Experience managing multiple foreign exchange currencies, you are hands-on and possess a high level of attention to detail.

· You are independent, resilient and display the ability to be a versatile team player. Strong communication and interpersonal skills, you are confident to liaise with key stakeholders, lead discussions during meetings.

· Ability to work in a fast-paced environment, you are able to multitask, work with tight time lines during project phase while managing day to day responsibilities.

· This role requires the incumbent to be disciplined (for housekeeping) and has an eye for details. Able to track and log transactions deadlines and able to handle stress.

· Prior experience with treasury settlement operations will be an advantage.

Immediate 1 yr project renewable assignment for Singaporean to join as Privileged Access Management Support Engineer

You shall join a team of engineers and operations specialists in the support of DBS’ enterprise privileged access management infrastructure and operations. He/She will be responsible for the end to end design, deployment, operations and development of the bank’s privileged access management framework, infrastructure and processes.

Key responsibilities

• Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight through processing and reduce manual work.
• Provide on-going operations support including management reporting and operations dashboards relating to the governance oversight of privileged accounts and passwords.

Requirements

• 5+ Years of CyberArk Experience: Demonstrated expertise in the deployment, configuration, management, and support of CyberArk infrastructure components. Proven ability to provide regional support and integrate CyberArk solutions via APIs. CyberArk certifications are preferred to validate knowledge and skills.
• Scripting and Reporting: Proficient in writing PowerShell scripts and SQL statements to develop comprehensive management reports focused on the usage and operational management of privileged accounts. This includes automating reporting processes and ensuring accurate data presentation for stakeholders.
• Data Visualization: Experienced with Grafana for creating data visualizations and dashboards, enabling real-time insights into access management and security posture. Skilled at translating complex data sets into understandable visual formats for better decision-making.
• Privileged Access Management: Strong understanding of enterprise privileged access management principles, encompassing risk management, compliance, governance, and control. Ability to develop and enforce policies that mitigate risks associated with privileged access.
• Audit Experience: Extensive experience in responding to audit queries and preparing detailed reports related to access management. Skilled in analyzing audit findings and implementing corrective actions to address compliance gaps. Proven ability to collaborate with internal and external auditors to ensure all necessary documentation is accurate and readily available.
• Remediation Expertise: Extensive experience in remediating CyberArk failed objects to ensure that auto-managed objects comply with security policies and standards. This includes troubleshooting and resolving issues to maintain operational integrity and compliance.
• Technical Platform Knowledge: In-depth knowledge of key operating systems and databases, including Windows, Unix, MSSQL, and MariaDB. Previous experience in administering these platforms enhances ability to manage and secure privileged accounts effectively.
• Banking Environment Experience: Familiarity with working in a banking or financial services environment, understanding the unique regulatory and security requirements involved. This background supports effective implementation of access management solutions tailored to industry standards.

Educational Background: Bachelor’s degree in Computer Science, Information Systems, or Engineering (or a related field). Alternatively, a combination of relevant professional experience and CyberArk certifications is also acceptable, demonstrating a solid foundation in security practices

• Renowned regional bank.
• Hybrid work arrangement.
• Lean team with wider responsibilities.

You will be responsible for the successful design, development, delivery and rollout of cash management products across APAC.
Work closely with local, regional and global stakeholders across to develop product from ideation to launch. Align product know-how with Front and Back-office for efficient product utilization.

At least 12 years of transaction banking experience in Cash. Courageous and daring to challenge status quo to elevate bank to the next level of their transaction banking journey.

If you are interested in this opportunity, please send your CV to [email protected]

Reg No. R1875901
BeathChapman Pte Ltd
Licence no. 16S8112

Project Support and Governance

• Collaborate with stakeholder departments in business, operations, technology, regulators, etc and co-ordinate execution by respective owners
• Execute projects according to plan, scope, budget & timeline
• Ensure project execution adhere to policies, procedures and criterias
• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
• Understand interdependencies between business, operations and technology
• Analyze risk and propose mitigation plan

Education:

• Diploma or Bachelors’ Degree of Science in (Business Management, Computer Science, Information System)
• At least 2 years’ relevant experience preferably in a Finance Institution.

Essential:

• You will typically be assigned to work on specific projects and is expected to support the Project Delivery.
• You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.

Skills Required:

• Ability to appreciate and conduct analysis on Business/Operation Processes
• Ability to hands on/ illustrate UI/UX Wire-framing, Concepts and Proposal
• Ability to drive and run workshop/ discussion forums with other stakeholders

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

As Head- NRI Banking, you would be responsible for the entire franchise of Retail Banking and Private Banking for NRI customers at ICICI Bank Ltd., Singapore Branch.

Business Development and Customer Service:

• Deepening presence of Bank in the Non-Resident Indian (NRI) Retail & Private Banking segment in South East Asia, within permissible guidelines
• Doing market scoping to understand the market size for the Branch, Branch penetration, and competition landscape, identifying key potential target customer problems & opportunities and accordingly designing the pitch book for each business segment.
• Laying down the strategy for each segment with milestones, building the team with right skill set and ensuring business is run in a compliant manner.
• Identifying potential synergies between different business segments and ensuring its implementation.
• Laying down marketing strategy for Retail and Private Banking business, while organizing & participating in events, within permissible guidelines
• Meeting key clients in all the business segments and meeting prospective customers along with the relationship managers
• Focus on developing & improving customer facing platforms for different business segments to ensure customer experience in satisfactory & seamless manner
• Working closely with key stakeholders in India to ensure the strategy of Branch for these business segments is aligned with broad strategy of the Bank and taking regular inputs & insights from them.
• Ensuring cost of running each business segment is kept in control and desired KPIs are met.
• Generate Remittance volume & fee through NRI customers.
• Acquisition of new accounts as per the control framework to achieve business numbers
• Manage liabilities book according to the overall business requirements.
• Manage mapped customers of Head Office for ensuring growth of the mapped portfolio as per defined framework and ensuring the quality parameters of the portfolio such as contactability, digital penetration and overall profitability of this base.
• Manage a team of Relationship Managers, Branch Manager(s), Customer Service Managers that is responsible for enhancement of new and existing customer relationships through activation, upgrade and retention.
• Manage Branch customer service for NRI customers and close service requests within defined TAT
• Work with Technology team to keep upgrading the Digital services being offered to NRI customers.

Compliance, Monitoring and Control:

• Closely working with compliance & legal department in laying down policies for different segments in line with regulatory landscape.
• Working with Heads of each business segment in laying down monitoring mechanism about doing business in line with the policies and frameworks. .
• Active review of margin calls, OCDD status, pending customer requests, customer complaints in Retail & Private Banking portfolio.
• Regular meetings with the clients to understand the service issues and taking their feedback on different matters
• Working with Team leads and internal control groups to make sure that outstanding issues are resolved in timely manner.
• Doing periodic calls with outsourced service provider to monitor performance, discuss open issues and closely working with Singapore team & service provider to ensure effective delivery to clients and internal stakeholders.
• Monitoring of Private Banking RM as per BSC for non-sales KPIs for Team & self.
• Monitor Team performance at regular intervals and providing appropriate guidance
• Ensure error-free Branch operations, consolidate operations wherever required
• Coordinating for Private Banking Singapore Booking Centre and to ensure Booking Centre oversight on Business as per Singapore regulatory requirements.
• Ensure Private Banking Booking Centre oversight on customer on-boarding, products, processes, Ongoing CDD, customer complaints etc.
• Principally responsible for overseeing the activities of outsourced service provider, Financial Crime Prevention and Monitoring Group (“FCPRMG”) team for to counter the risks of the Branch’s involvement in money laundering, terrorism financing, weapons proliferation and sanctions evasion, bribery, and corruption.
• Review the policies and procedures related to different business segments and monitor the adherence to the same by the team.
• Ensuring fair to customer principle during product design and delivery, including sales and transactions processing and post-sale handling and adherence to policies and procedures for complaint handling fairly, timely and dealing with customers in a fair manner.
• Coordinate and support all the internal and external audits and also follow all the relevant regulatory guidelines.
• Regular review & updation of PAC notes related to business operations.
• Ensure all documents like CDD, FFF etc. are updated in a timely manner.
• Ensure proper and timely revert & closure of internal and external audit requirements.
• Ensuring that team get periodic training and have requisite mandatory certifications especially for the Private Banking Business.

Requirements:

• Work experience of 8+ years in a banking set up, preferably in the retail and private banking space
• Understanding of India banking and regulatory landscape and macroenvironment
• Understanding of Indian clients and customers, related products and services.
• Knowledge of financial markets and products such as Deposits, Remittances, Loans, Mutual Funds, FX, Bonds, etc.

• Requirements Analysis & Elicitation – Preparing Business requirements document.
• Experienced in high volumes of functional user stories authoring
• Responsible to identify and define detailed functional specifications based on the business requirements document or user stories.
• Analyse and propose the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation.
• Convey functional and non-functional requirements to System Analysts to ensure clear and complete understanding of requirements.
• Work closely with Technology to ensure proposed solution aligns with requirements.
• Monitor and manage risks /issues related to requirements and scope-creep.
• Assist in translating business requirements into test scenarios.

Mandatories are:

Experience in Corporate Payments/Transaction monitoring

Candidates should be proficient in

• Corporate Banking
• Knowledge of scams and their modus operandi
• Payment Fraud
• Internet Banking
• Regulatory and compliance around online payments
• Experience in Business Analysis. 5-8 years"

*Seeking for an Accountant who minimum 3 years of banking experience handling financial reporting, nostro reconciliation*

THE COMPANY

This bank is reputable and established. With their current business trajectory, they are expanding their business. Currently, they seek for an Accountant to be part of their Finance team.

JOB RESPONSIBILITIES

• Handle Financial and Statutory Accounting
• Perform Regulatory/MAS reporting
• Perform Expenses processing and Nostro reconciliation
• Involve in IT projects
• Collaborate effectively with other internal and external stakeholders

JOB REQUIREMENTS

• Degree in Accountancy/Commerce or ACCA or any other relevant education
• Minimum 3 years of banking experience handling financial reporting, nostro reconciliation
• Proficient in Excel
• Meticulous, resourceful, team player, strong interpersonal and communication skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

Responsibilities:

• Oversee and manage end to end AML/KYC due diligence checks and compliance matters as required under Capital Market Service (CMS) license requirements
• Develop, implement and maintain a robust compliance framework to ensure controls are in place
• Review, revise and uplift all compliance manuals and policies and procedures, including Enterprise Wide Risk Assessment (EWRA)
• Identify regulatory trends and developments that impact business areas and advise on any material impacts to current activities
• Provide regulatory/compliance advisory support to relevant business units
• Provide advice with respect to marketing requirements of funds in various jurisdictions
• Organize and conduct staff compliance trainings
• Assist with or take charge of ad-hoc projects or tasks as may be assigned from time-to-time

Requirements:

• Degree with min 6 years of relevant compliance experience within the fund management, investment management or capital market service licensed entity or regulatory consulting environment
• Good knowledge of key applicable regulations such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

• Handle enquiries regarding full suite of products including personal and corporate accounts, loans, deposits, cards
• Troubleshoot issues and address customers' concerns promptly
• Provide product / service information when necessary

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Responsibilities

• Responsible for Financial Reporting and Management Reporting
• Prepare and analyze financial statements, audit schedules, and sustainability reports, ensuring compliance and timeliness.
• Compile and submit MAS reports, tax filings, and other regulatory surveys accurately.
• Assist in preparing detailed management reports, including cost of funds and variance analysis.
• Support the budgeting process and contribute to financial planning and analysis efforts.
• Perform daily liquidity management tasks, optimizing returns on surplus funds.
• Identify and implement process improvements in financial reporting and operational procedures.
• Collaborate with finance functions to enhance financial policies, internal controls, and systems.
• Provide support for strategic projects and liaise with senior management on Board-related matters.

Requirements:

• Possess at least a Degree in Business, Banking, Finance, or a related field.
• At least 2 years of relevant working experience in a Bank or Financial Institution
• Good team player and able to work independently.
• Good time management skills and able to meet deadlines.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4W584VV

Context:

• The Analyst will handle Application Support activities.
• Provide support for Olympic (Core Banking) and related interfaces and systems.
• Play a major role in handling Incidents, BAU service requests, and end-user queries.

Job Description:

• Provide L1/L2 Application support to end-users
• Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
• Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships
• Adhere to Service Level objective target and roadmap
• Maintain knowledge articles.
• Assist on DR, BCP exercise and patching cycles

Job Requirements:

• At least a Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies), or related fields
• At least 7 years of experience in Banking industry as an IT Production L1/L2 suppor
• With good knowledge and experience in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
• With good knowledge on general ledger and general accounting schemes of financial products
• Knowledge and experience in supporting Olympic banking system is a strong plus
• With basic AS400 and Unix troubleshooting skills
• Strong knowledge on SQL queries, data analysis
• Familiar with Production support tools like ServiceNow and JIRA is a plus
• Excellent verbal and written communication skills and can interact with a diverse group.
• Proactive, positive attitude and desire to work as a team and help the team to achieve its objectives.
• Singapore core applications preferred.

Responsibilities:

• Overall accountable and responsible for delivery of testing services one or more applications and/or projects for Retail Banking
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing ; Ensure communications with country team for testing and status reporting, conversing in Vietnamese language
• Works with the testing service providers and other BANKSstakeholders both group (SG) and country (Vietnam) to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery.
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan.
• Engages with various BANKS stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand.
• Act as the first point of escalation for any issues raised by BANKS stakeholders, testing service providers.
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable.
• Drive and collaborate with all BANKS stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable.
• Participate and contribute in forums, as required, to drive testing transformation and innovation.
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team.

Requirements:

• Bachelor’s Degree or master’s degree in computer engineering or related field.
• Must have oral and written communication abilities for both English and Vietnamese languages
• Proven working experience in test delivery or equivalent role with at least 10 to 15 years relevant experience in large and complex organisations preferably in Banking and Finance and at least 5 years’ senior manager experience in testing.
• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers.
• Good knowledge in managing data migration projects including conversion testing.
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps.
• A proven, successful track record of managing shared IT service development and/ or IT Testing Services.
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services.
• Strong domain knowledge on Core Banking, Cards and Secured Loans. Experience in managing testing one or more areas of these domains will be an advantage.
• Strong attention to details, excellent analytical and problem-solving skills.
• Experience in managing multiple external testing service providers.
• Experience in managing multi-cultural, diverse, direct and virtual teams.
• Experience in various testing tool suites like JIRA, TOSCA, UFT/QTP, Loadrunner/Performance Center, ALM / Quality Center, Selenium etc.
• Must display a high level of professional judgment, commitment, integrity, and teamwork.
• Excellent client facing, internal communications skills.

Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred.

Key Domain/ Technical Skills:

• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps.
• Experience in various testing tool suites like JIRA, TOSCA, UFT/QTP, Loadrunner/Performance Center, ALM / Quality Center, Selenium etc

5 days Mon to Fri 8am to 6pm

Marina Bay Financial Centre (Downtown MRT)

Job scopes:

• To meet and greet visitors, lead them to appropriate room and do welcome script (covering use of meeting room system, restrooms, fire exits, etc)
• To attend enquires from staff/ courier services and receiving mails (recording & send email reminders)
• To offer the management staff / external guests the choice of beverages available and assist to serve / arrange staff to serve accordingly.
• To check on meeting room set up standards, floral arrangements, and report facility faults
• To provide accurate directions on meeting venues and office locations of various units (must know all facilities, locations, and operating hours)
• To have a list of amenities and facilities in the neighbouring area of CBD including operating hours, telephone numbers, etc
• To assist in the booking of executive meeting rooms
• To provide taxi booking services
• To have emergency guest amenities such as sewing kit, first aid kit, stationery, umbrellas
• To receive feedback from guests or staff on facilities and services
• To assist in overseeing events or VIP meetings at executive conference suite
• To coordinate and manage vendors / caterers onsite providing services to the VIP / executive events
• To assist managing rooms and submit reports on weekly release
• To assist in handling common & executive meeting room enquiries by phone / email / Teams
• To manage common meeting room bookings:

a. To call meeting room user 15 minutes prior to booked period to reconfirm
b. To call meeting room user for rooms left unused 15 minutes after booked period and update the system if no-show, followed by email to remind user on guidelines
c. To send reminders email to users
d. To oversee reconfiguration of meeting room set up
e. To prepare weekly schedules for stewardesses / technicians

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Requirements Analysis & Elicitation – Preparing Business requirements document.
• Experienced in high volumes of functional user stories authoring
• Responsible to identify and define detailed functional specifications based on the business requirements document or user stories.
• Analyse and propose the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation.
• Convey functional and non-functional requirements to System Analysts to ensure clear and complete understanding of requirements.
• Work closely with Technology to ensure proposed solution aligns with requirements.
• Monitor and manage risks /issues related to requirements and scope-creep.
• Assist in translating business requirements into test scenarios.

Mandatories are:

• Experience in Corporate Payments/Transaction monitoring
• Candidates should be proficient in
• Corporate Banking
• Knowledge of scams and their modus operandi
• Payment Fraud
• Internet Banking
• Regulatory and compliance around online payments
• Experience in Business Analysis. 5-8 years