Responsibilities

• Handle customer enquiries via telephone calls, walk-in, facebook, corporate website, and emails.
• Handle and resolve customer complaints promptly and professionally.
• Consolidate customer feedbacks monthly and share with relevant departments promptly and accurately.
• Manage customer database for customer information, feedbacks, complaints and warranty cards.
• Verification of product defects from walk-in customers.
• Handle sales of spare parts for walk-in customers.
• Other ad-hoc duties as assigned.

Requirements

• Possess good interpersonal skills
• At least 2 years of relevant experience in customer service, preferebly in FMCG industry
• Proficiency in Microsoft Word, Excel, PowerPoint
• Good interpersonal, communication skills and be a committed team player.
• Good command in both written and spoken English.

This role is designed for a marketing executive (at least 3-5 years’ experience) with robust track record and technical skills in digital and performance marketing strategies, marketing analytics, excellent interpersonal and communication abilities, strong campaign and agency management track record, focused commitment to excellence, and deep motivation to learn and grow.

Key responsibilities:

1. Strong driver of all marketing campaigns with a clear eye for technical set-up and technical optimisation
2. Define clear marketing objectives and measurables with external agencies and
3. Curate target personas, competitor social and digital landscape and customer journey to develop actionable insights
4. Audit content calendar and provide actionable, research-based input to curate content
5. Manage SEO agencies with a clear eye on 1) target KPIs 2) SEO goals 3) technical process
6. Work with external freelancers on the design and production of marketing collaterals and assets
7. Work with external marketing agencies for on-site marketing and partnerships/sponsorships with key stakeholders such as universities
8. Build relationships with our external partners in Southeast Asia and Australia, manage communication lines, and oversee booking data from each partner
9. Strategic identification of the right marketing channel (OSEP) and the right content type based on user journey and target persona.
10. Assist the team in developing an overall content marketing plan and digital marketing plan
11. Manage, report and optimise the performance of organic channels and campaigns
12. Manage, report and optimise the performance of paid channels and campaigns
13. Ownership of marketing KPIs for each content asset class and for each marketing channel (OSEP)
14. Promote our marketing assets and content on various marketing platforms/Channels outside of Facebook/Google
15. Work closely with agency in A/B testing to optimise ad performance
16. Monitor and manage cost per clicks to ensure optimised investment returns
17. Provide reporting fortnightly to management
18. Write clear briefs with specific, measurable targets for short-term promotion or engagement campaigns and facilitate implementation.
19. Provide clear reporting on performance of short-term campaigns
20. Manage KOL campaigns with clear ROI reporting and recommendations

Required skills and attributes:

1. Bachelor's degree preferably in business, data analytics or marketing with good honours OR general degree with honours with training and certification in digital marketing
2. Candidates with 3-5 years of experience and proven track record as a digital and performance marketing specialist
3. Extensive hands-on experience in campaign management tools and A/B experimentation
4. Experience in articulating coherent and well-defined marketing strategy paper and agency briefs
5. Strong in campaign and project management, with ability to work with multiple stakeholders, manage competing priorities, and meet tight deadlines
6. Well versed in campaign performance management, optimisation and reporting across all OSEP channels
7. Strong experience in working with copywriters, graphic designers and other content creators to curate brand-specific, original and impactful content that drives marketing outcomes and meet campaign goals
8. Technically competent in the functionalities of google analytics and search engine optimisations
9. Agency experience a big plus
10. Experience managing a marketing budget or a team is an advantage
11. Deep understanding on how to use data to optimise performance of website, Adwords, and Facebook Ad
12. Robust track record in building brand awareness through managing organic (shared/owned/earned) social media post and brand campaigns.
13. Strong Microsoft Power Point and Excel Skills desirable
14. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
15. Strong content curation background and ability to chart and execute a strategic SEO roadmap
16. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
17. Excellent time management and organisational skills
18. Dependable and proactive in follow up
19. Robust execution and implementation abilities
20. Highly independent and able to work under stressful situations

Job Overview

The Sales Account Manager is a critical member of the NewPower Worldwide Sales team and is responsible for driving revenue growth with new and existing customers. As a Sales Account Manager, your focus is to increase sales and contribute to our long-term business growth in APAC.

Job Roles & Responsibilities

• Identify and secure new sales opportunities through cold calling
• Thoroughly qualify every opportunity identifying customer pain points, recognizing buy signals, and understanding the decision-making process
• Serve as the primary person-in-charge for all day-to-day customer account management matters
• Build, maintain, create strong relationships with new and existing customers
• Proactively call assigned accounts to solicit new business
• Ensure the entire sales process is done with a high level of urgency and accuracy to exceed customer needs/expectations: RFQ, quote, order processing, and fulfillment
• Drive and track weekly, monthly, and quarterly performance and sales metrics
• Accurately document and update prospecting activity and new sales opportunities in our propriety CRM
• Drive and track weekly, monthly, and quarterly performance and sales metrics

Job Requirement(s)

• Minimum a Diploma in any discipline
• Previous sales experience in an extremely fast-paced, competitive sales environment highly preferred
• Some experience in handling B2B sales preferred
• Ability to work in fast-paced environment and under pressure
• Self-motivated and self-directed
• Opportunity to travel for work purposes

*This position comes with an uncapped commission plan

Responsible for supporting the business in the full spectrum of Human Resources function covering acquisition of talents for different divisions, employee relations & engagement as well as other HR administrative activities.

As you grow in your role, you will be required to manage employees’ welfare throughout their employment cycle and actively participate in the organisational culture development.

Specifically, you will

• Manage the recruitment activities from start to end for all required positions
• Manage employee engagement including onboarding, workplace communication and relations
• Administer employee compensation and benefit process
• Perform daily HR operational matters to support the business and upkeep the employee’s employment records
• Support the management of workplace issues and grievances adhering to company’s policies & procedures
• Support and organise learning programmes and delivery for employees

You should have a minimum 2 years of HR experience in generalist role.

To succeed in this role, you should possess the passion for people and desire to nurture them professionally, strong communication & interpersonal skills as well as being skilful in upholding confidentiality & integrity. Ideally, you should have budding competency in business acumen; demonstrate tenacity and the growth & change mindset.

As you will be required to work with various divisions, you must possess strong collaboration skills. Good organisational skills will definitely earn you some brownie points!

We regret to inform that only shortlisted candidates will be contacted.