Responsibilities:

• Assist in the smooth running of restaurant operations
• Ability in handling customers feedback and ensuring a high standard of service
• Responsible for maintaining the overall cleanliness of the restaurant dining area
• Manage staff discipline, presentation and performance
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Minimum 3 years of experience in the Food & Beverage industry preferably in a managerial role
• Able to work on weekends/public holidays and shift work
• Service oriented and passionate working in F&B industry
• PC literate, well organized and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

A Retail Assistant Manager, or Manager, is responsible for making sure that the daily operations of a retail outlet run smoothly by supporting staff on the sales floor and handling administrative duties. Their duties include inspecting inventory shipments, resolving customer complaints and training new team members. He or she should be in a position to perform different daily job duties depending on the types of products being sold, the number of staff in a store and the size of the retail store.

Responsibilities:

• Achieve personal and department’s sales target on a monthly, quarterly and yearly basis
• Train staff on how to drive sales through consistent development of product knowledge and ensure high level of customer service standards
• Monitor sales performance/customer service standards and take corrective actions as needed
• Resolve customers’ issues and escalate to management if necessary
• Be well verse on various products to guide sale executives
• Ensure compliance to policies and procedures and report concerns to senior management
• Comply with inventory control procedures and maintain stock-count
• Ensure that the retail shop is clean, organised and visually appealing
• Collaborating with other departments to optimise the customer experience and improve store operations

Requirements:

• Basic understanding of sales principles and customer service practices
• Able to speak and understand simple English
• Strong communication and interpersonal skills
• Friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Relevant experience of selling consumer electrical products, bedding, furniture and/or Air-con will be an added advantage
• Able to work retail hours, weekends and public holidays
• Able to attend company-sponsored PWM/OPW training.

Job Descriptions

• Plan, supervise and manage all facilities maintenance services, schedules and improvement works for effective and efficient maintenance operations.
• Ensure the team and external contractors/vendors comply with ISO standards and regulations.
• Coordinate and direct all administration of M&E works by liaising closely with the consultants and client.
• Monitor building’s system breakdown, defects and shutdowns.
• Conduct inspection to ensure property is well maintained.
• Recommend and implement improvement works if needed, at client’s premises to meet high service standards and facilitate / maintain good working relationship with client.
• Familiarise and able to do quotation.

Requirements

• At least 4 years of experience in related Facility Management or equivalent.
• Minimum Diploma / Degree in Facilities Maintenance and or Engineering or equivalent.

5.5 Work Days week

• Establish strong relationships with stakeholders by providing expert guidance on HR policies, procedures, and employment laws.
• Ensure the efficient and professional implementation of HR strategies, programs, and services by collaborating with functional centers and shared service teams.
• Advise managers on addressing various employee matters, including performance management and disciplinary actions, in a fair, transparent, and objective manner.
• Assist employees and managers with HR-related inquiries and concerns.
• Facilitate and support performance evaluations and engagement surveys in partnership with business leaders.
• Oversee the execution of processes in alignment with established policies, ensuring all necessary approvals and inputs are obtained.
• Evaluate issues by considering diverse perspectives from all relevant stakeholders.
• Maintain detailed documentation of information, outcomes, and workflows, ensuring secure storage in compliance with policies and regulations.

Requirements:

• A Bachelor's Degree in Human Resource Management or a related field from an accredited institution.
• A minimum of 5 years of experience in HR functions.
• Exceptional interpersonal, communication, and stakeholder management skills, with the ability to engage individuals across various levels.
• Healthcare experience will be preferred

To submit your application, please apply online [email protected]

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Redhill

6 months contract (Maternity Cover)

8.30am to 6.00pm

Accounts Receivable (AR) Management

· Oversee sales ledger, issue invoices, and conduct customer reconciliations.

· Monitor aging reports, follow up on collections, and process adjustments, credit notes, and refunds.

· Resolve billing issues in collaboration with internal teams.

Accounts Payable (AP) Management

· Manage supplier payments, reconcile supplier statements, and process electronic, GIRO, and cheque payments.

· Prepare Banker’s Guarantees, Letters of Credit, and resolve supplier credit balances.

Intercompany Reconciliation

· Handle intercompany billings, monthly reconciliations, and resolve variances.

· Work with group finance and entities for timely consolidation.

Cashflow & Banking

· Address internal and external banking-related queries.

· Payroll Accounting

· Prepare payroll journal entries and ensure accurate posting.

· Support commission payments as per commission structure.

Process Improvement & Compliance

· Identify and drive process improvements for AR, AP, and finance workflows.

· Support internal controls and regulatory compliance.

Other Duties

· Act as a key point of contact for AR/AP queries and support ad hoc assignments.

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Salary

• Assist in routine financial operations, including reporting, budgeting, and forecasting tasks
• Support ad-hoc financial requests and data preparation for strategic decision-making
• Approve FastPay collections link submission for students’ activities and provide support.
• Preparation for withholding tax submission
• Preparation Risk Control Matrix
• Contribute to streamlining existing workflows and identifying opportunities for process improvements.
• Review of journals submission and budget transfers.
• Review of WBS creations and submission

Requirements

• Possess a recognized degree in Accountancy with a minimum of 3 to 5 years working experience.
• Good knowledge of SAP financial systems (S4 HANA) and analytical tools (eg. Power BI) would be an advantage.
• Possess excellent analytical, problem-solving, communication and strong interpersonal skills.
• Proficient in Microsoft Office applications.
• High level of independence as well as the maturity and ability to work with staff at all levels.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at https://www.persolkelly.com.sg/policies. If you wish to withdraw your consent, please drop us an [email protected]) to let us know. Please feel free to contact us if you have any queries

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng)

Raffles Place

9am to 6pm (Mondays to Fridays)

1 Year Contract

Responsibilities

- Perform full set accounting (General Ledger, Account Receivables and Account Payables)

- Assisting Head, Finance to ensure compliance of internal and accounting controls

- Collecting rental-in-arrears from tenants

- Assist in budgeting process and variance analysis

- Submission of finance and regulatory reports to head office

- Other ad hoc duties assigned

Requirements

- Familiarity of property or real estate sector

- Use of accounting systems – Voyager (Yardi)

- Proficient in excel

- Application of Financial Reporting Standards (“FRS”)

- Review of Financial Results

- Management of Debts

- Familiar with Full Set Accounting (General Ledger, Account Receivables and Account Payables)

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

The Opportunity

• Work in Manufacturing MNC dealing with precision parts
• Monday - Thursday: 830am-6pm, Friday: 830am-530pm
• Location: Gul Circle - 2min walk from MRT
• 6 months contract - renewable
• Salary: Up to $2700 - depending on Experience

The Talent

• Proficient in MS office suite, Especially MS office Excel
• Well-versed in managing data files, ensuring accuracy, and maintaining organized records.
• Min Diploma/GCE A level in any disciplines
• No Exp is okay, training will be provided

Job Description

• Supporting project funding recovery processes, including data entry, document compilation, documentation, and checks.
• Managing knowledge and records related to funding recoveries.
• Tracking, coordinating, and ensuring sufficient project budgets to facilitate fund recovery.
• Collaborating with various internal teams such as project management, contract management, and finance.
• Ad-hoc administrative tasks as required

Next Step

Prepare your updated resume, send to the following email or Apply here:

[email protected]

*Only shortlisted candidates will be contacted*

Eugene See
Direct Line: 8889 1296
EA License No: 91C2918
Personnel Registration Number: R21102460

About the Finance Department:

The Finance Department oversees the organization’s financial activities, ensuring accuracy, transparency, and compliance with regulations. It collaborates closely with other teams to support strategic decision-making and resource allocation. Additionally, it plays a crucial role in maintaining financial stability and sustainability, contributing to Fei Yue’s overall mission of serving the community effectively.

Responsibilities:

Accounts Receivable:

• Fee collection, deposit and timely posting of entries and passing of journals
• Work closely with centres to ensure smooth operation and compliance to procedures
• Perform account receivable reconciliations and investigate and resolve any irregularities
• Manage and update customer information
• Issue invoice and statement of account
• Assist in AR aging review
• Prepare quarterly schedules for period end closing
• Assist in statutory and special audit

Requirements:

• GCE ‘A” Level/Diploma holder (qualification in accounting or finance is a plus)
• Proficient with Microsoft Excel
• Comfortable interacting with people with good interpersonal skills
• Detail-orientated and meticulous
• Able to work under some pressure with time sensitive tasks
• Good problem-solving skills

Work Location: Apex @ Henderson

Department

- Technology & operations department of a local bank which provides software/system development, information technology support services & banking operations.

Responsibilities:

· Create PR/GR/Extract reports using SAP system.

· Process invoice payments.

· Financial Data Management - Ensuring accurate/up-to-date data entries.

· Work with various senior managers to monitor utilization of budget.

· Aids in software, hardware contracts renewal and budget oversight.

· Aids in project budget oversight.

· Prepare monthly financial dashboard reports.

· Asset Management – Manage laptops inventory, issuance, write-off of assets, etc.

· Other Finance/Asset Management related ad-hoc tasks as directed by the Finance Lead

Requirements:

Education:

• Bachelor’s Degree in Banking & Finance/ Business Management or related field.

• Preferably 1-2 years’ relevant experience in a Finance Institution, Audit or Consultancy firm.

• Fresh grads with relevant internship experience in Finance, Audit or Consultancy may apply.

Essential:

· Above average Excel skills (Advance formulas, pivot tables, power query, building of reporting dashboard). Strong in data analysis using excel.

· Excellent internal communications, written and verbal communication skills.

· Possesses strong analytical and troubleshooting skills.

· Strong Attention to details. Understand the importance of data discipline.

· Willing to learn attitude.

· Able to handle confidential data in a professional manner.

· Good experience in managing/responsible/implementing business process improvement

· Experienced as a PMO support in Bank Projects will be a plus.

Key Domain/ Technical Skills:

· Have good knowledge in using M365, a good grasp of Outlook, Excel, SharePoint.

· Advance knowledge/skills of Excel formulas and functions is a must.

· Have working experience and advance understanding of SAP system (PEMS) would be a plus.

Job Description

• Industry/ Organization Type: Chemical Manufacturing
• Position Title: Executive (Group Finance) / Finance Executive
• Working Location: Jurong East
• Working Hours: Monday to Friday (8.15 AM – 5 PM / 9.15 AM – 6 PM)
• Salary Package: Basic Salary up to $4,500 + AWS + Bonus + Flexible Benefits + Transport Allowance
• Duration: Permanent

Key Responsibilities

• Compile and submit regional budgets and forecasts, working closely with various departments.
• Monthly analysis and reporting of sales, costs, and capital efficiency, including inventory and fixed asset levels.
• Identify variances and issues, report findings to supervisors, and drive remedial actions.
• Perform periodic reporting to the Japan headquarters.
• Oversee financial operations for Singapore and other Southeast Asian subsidiaries controlled by the holding company.
• Use DCF methodology for investment valuation and manage cash flow operations.
• Align transfer pricing arrangements.
• Act as a mentor and leader to the finance team, ensuring skill development and team motivation.
• Handle external communications with auditors, banks, etc.
• Lead process improvement within the finance department to streamline operations.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Bachelor’s degree in finance or accounting.
• 3-5 years of financial management or accounting experience.
• Fluency in Japanese for communication with Japan HQ.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66309 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our Client is in the Heavy Vehicle Industry. Due to their current expansion plan, they are looking for a Senior Finance Executive to join their team, in hopes of developing the current high performing team. They are located in the East.

Responsibilities

• Generate monthly, quarterly, annual, and special reports or analyses as needed.
• Review financial reports prepared by the shared services center.
• Prepare Principal reports, such as IFC and Business Plan submissions.
• Compile and submit statistical surveys and reports.
• Coordinate budget and forecast processes across departments to ensure timely completion.
• Facilitate the consolidation of Singapore financials for actuals and budgets/forecasts.
• Post monthly consolidation adjustments and manage consolidation working files.
• Analyze KPIs, including operating expenses, capital expenditures, and balance sheet positions.
• Conduct variance analyses and provide insights into actual vs. budget/forecast performance.
• Monitor Singapore Group cash flow and prepare daily and monthly treasury reports.
• Create quarterly cash flow projections and support ad-hoc treasury projects.
• Any ad-hoc duty as given

Requirements:

• Min Diploma/Degree in Accounting
• Min 3 years experience accounting
• Experience in FP&A and Consolidation will be added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Job Description

• Industry/ Organization Type: Chemical Manufacturing
• Position Title: Executive (Group Finance) / Finance Executive
• Working Location: Jurong East
• Working Hours: Monday to Friday (8.15 AM – 5 PM / 9.15 AM – 6 PM)
• Salary Package: Basic Salary up to $4,500 + AWS + Bonus + Flexible Benefits + Transport Allowance
• Duration: Permanent

Key Responsibilities

• Compile and submit regional budgets and forecasts, working closely with various departments.
• Monthly analysis and reporting of sales, costs, and capital efficiency, including inventory and fixed asset levels.
• Identify variances and issues, report findings to supervisors, and drive remedial actions.
• Perform periodic reporting to the Japan headquarters.
• Oversee financial operations for Singapore and other Southeast Asian subsidiaries controlled by the holding company.
• Use DCF methodology for investment valuation and manage cash flow operations.
• Align transfer pricing arrangements.
• Act as a mentor and leader to the finance team, ensuring skill development and team motivation.
• Handle external communications with auditors, banks, etc.
• Lead process improvement within the finance department to streamline operations.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Bachelor’s degree in finance or accounting.
• 3-5 years of financial management or accounting experience.
• Fluency in Japanese for communication with Japan HQ.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66309 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description:

• Handling invoices and updating SAP records.
• Managing payment runs
• Support in the month-end closing accounts
• Monitoring and responding to AP/AR mailboxes

Requirements:

• Minimum a Diploma or relevant finance certificates
• Knowledge in SAP and in the healthcare industry will be an added advantage
• Proficient in Microsoft Office

To submit your application, please apply online [email protected] or call +(65) 6226 1472 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Financial Reporting (50%)

• Provide financial information
• Preparation of monthly, quarterly, yearly and/or special reports and analysis as required
• Review reports prepared by shared services centre - monthly, quarterly, yearly
• Prepare Principal reports (IFC, Business Plan)
• Statistic / Survey Preparation and submission
• Preparation and finalization of budget and forecasts
• Coordinate the budget and forecast processes with all departments to ensure timely submission
• Consolidation
• Assist with consolidation for Motors SG - actual (monthly, quarterly, yearly) and forecast/budget
• Prepare and post monthly consolidation adjustments
• Generate consolidation working files

Tax Reporting Analysis (30%)

• Provide analysis of KPIs including but not limited to all areas of operating expenses, capital expenditures and balance sheet position
• Perform performance analytics on actual vs budget/forecast reports, variances analysis

Treasury (20%)

• Assist with monitoring of Singapore’s Group cashflow.
• Prepare treasury reports, e.g. daily and monthly cash report
• Prepare quarterly cashflow projection
• Assist in ad-hoc treasury related projects.

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Job Scope

• Prepare monthly closing journal
• Prepare / Review monthly accounts reconciliations and schedules
• Review of sales ledger and purchase ledger reconciliation
• Review monthly inter-co billing and ensure consistent accounting treatment
• Review debtors aging reports and vendors statement reconciliation
• Prepare commissions for payroll submission
• Prepare payroll journals
• Review GST submission workings and GST reconciliation test
• Prepare tax & deferred tax computation for accounting provision
• Budget and forecasts - Provide assistance to reporting team to formulate budget and forecasts
• Other ad hoc duties assigned

Requirements

• Diploma holder in Accounting & Finance with 5-6 years of working experience or Degree holder in Accounting & Finance with 3-4 years of working experience
• Proficient in MS Excel

Interested applicants please send your resumes to [email protected]

Jane Lui Jie'en

Recruiter (R1104482)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Manage full-set of accounts
• Perform day-to-day financial transactions on accounts payable, accounts receivable, journal adjustments etc, meeting service standards.
• Perform compliance check on transactions.
• Prepare bank reconciliation statements and management reports.
• Prepare audit schedules and facilitate audit exercise.
• Monitor and upkeep service standards and improve it constantly.
• Provide inputs for SOP review and process enhancement.
• Statutory Reporting
• Undertake additional duties as assigned.

Requirements:

• Degree/ Diploma in Accountancy or other relevant professional qualifications.
• At least 2 year of experience in doing accounts for charity organisation with IPC Status.
• Able to work independently, meticulous with good analytical and problem-solving skills.
• Good understanding of FRS and the Charity Accounting Standards.
• MS Words, Excel skills , knowledge of WorkDay ERP System will be an added advantage

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [email protected] for immediate processing.

(EA Reg No: 20C0312)

Education:

• Bachelor’s Degree in Banking & Finance/ Business Management or related field.

• Preferably 1-2 years’ relevant experience in a Finance Institution, Audit or Consultancy firm.

• Fresh grads with relevant internship experience in Finance, Audit or Consultancy may apply.

Essential:

· Above average Excel skills (Advance formulas, pivot tables, power query, building of reporting dashboard). Strong in data analysis using excel.

· Excellent internal communications, written and verbal communication skills.

· Possesses strong analytical and troubleshooting skills.

· Strong Attention to details. Understand the importance of data discipline.

· Willing to learn attitude.

· Able to handle confidential data in a professional manner.

· Good experience in managing/responsible/implementing business process improvement.

Responsibility

· Create PR/GR/Extract reports using SAP system.

· Process invoice payments.

· Financial Data Management - Ensuring accurate/up-to-date data entries.

· Work with various senior managers to monitor utilization of budget.

· Aids in software, hardware contracts renewal and budget oversight.

· Aids in project budget oversight.

· Prepare monthly financial dashboard reports.

· Asset Management – Manage laptops inventory, issuance, write-off of assets, etc.

Other Finance/Asset Management related ad-hoc tasks as directed by the Finance Lead

Key Skills:

• Have good knowledge in using M365, a good grasp of Outlook, Excel, SharePoint.

• Advance knowledge/skills of Excel formulas and functions is a must.

• Have working experience and advance understanding of SAP system (PEMS) would be a plus

Job Responsibilities

• Developing project plans, including timelines, budgets, and resources allocation
• Work together with Project Director to ensure project progress meet project submission, project schedule including coordinating activities and resolving problems
• Managing the work activities and performance of the subcontractors, supervisors and workers and liaise with clients, relevant authorities and consultants to resolve bottlenecks
• Ensure compliance with safety regulations and industry standards
• Communicating project status updates to stakeholders, including clients, management and team member
• Identify and mitigate project risks and issues
• Maintain quality standards, carry out site inspections and resolve technical issues on time
• Prepare and update all site reports, monitor and report progress of project
• Conduct safety compliance and risk assessment

Minimum 8-10 years of relevant local experience.

Manage the overall staff and overseas their performance. Handles the customers feedback. communicate well with staff as well as the customers. overseas the daily operations at the shop and evaluate each staff performance. identify the companies innovations sides to improve the overall business. come up with strategies.

Responsibilities:

• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Preparing and presenting employee reviews.
• Working closely with the store manager to lead staff.
• Assisting customers whenever necessary.
• Organising employee schedule.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Ensuring a consistent standard of customer service.
• Motivating employees and ensuring a focus on the mission.
• Maintaining stores to standards, including stocking and cleaning.
• Completing tasks assigned by the general manager accurately and efficiently.
• Supporting store manager as needed.

Requirements:

• High school or equivalent education level.
• Stable work history.
• Must be self-motivated and possess the desire for self-development.
• Have the ability to work autonomously when required.
• Be a team player.
• Be dedicated to customer satisfaction and a great customer experience.
• Experience as an assistant manager.
• Must work on weekend and public holiday.

• Answering customer questions, providing information, and addressing complaints.
• Answering phone calls and calling customers and vendors to follow up on appointments and deliveries
• Compiling, maintaining and updating company records
• Managing office inventory and working with vendors to ensure the regular supply of office materials
• Setting up appointments, scheduling meetings, distributing reports and managing the correspondence between the office and external bodies
• Compiling and maintaining records of office business transactions
• Training, onboarding and supervising junior clerks
• Operating office equipment including printers, copiers, fax machines and multimedia instruments
• Long-term planning to create initiatives that further the company’s overall goals
• Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
• Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
• Identifying opportunities to expand or shift course in order to take advantage of changes in the market

Responsibilities:

* Coordinating daily management operations

* Delivering superior food and beverage service and maximizing customer satisfaction

* Responding efficiently and accurately to restaurant customer complaints

* Organize and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Able to work night shift

Requirements：

* Proven work experience or similar role

* Proven customer service experience as a manager

* Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

* Strong leadership, motivational and people skills

* Acute financial management skills

Manage the overall staff and overseas their performance. Handles the customers feedback. communicate well with staff as well as the customers. overseas the daily operations at the shop and evaluate each staff performance. identify the companies innovations sides to improve the overall business. come up with strategies.