Amazon’s SG Consumables team is looking for a talented Vendor Manager for our Baby & Beauty categories . Our vision is to transform how our customers in Singapore shop grocery. We will achieve this by delivering a tech-led, seamless shopping experience for our customers. We will combine relevant selection, high quality, great availability and value, with convenience through ease of ordering and speed of delivery to win customers trust.

In this role, you will seek to redefine how customer shop grocery in Singapore, building a best in class shopping experience for Baby & Beauty products. You will be the main point of contact with Brands for the Fresh channel and will deal with top management of large brands as well as small manufacturers. You will be a passionate customer and category advocate within Amazon; possess strong negotiation and analytical skills, together with proven commercial knowledge and experience. The ability to effectively prioritize and multi-task is a must, together with excellent project management skills and laser sharp attention to detail.

Key job responsibilities
- Create and implement the overall business strategy for their vendors' business including managing vendor negotiations and peak periods.
- Take a pivotal role in the Fresh business, helping to define and drive our strategy.
- Act as the ‘business owner’ for their vendors' business, possessing a complete understanding of internal and external variables that impact the business and P&L, this entails owning forecasting, monitoring and reporting on the business.
- Manage selection through strong vendor relationships, including assessing market procurement conditions, recommending terms, and implementing procurement strategies.
- Be responsible for the following areas of business management: promotional campaigns, support to in-stock management (in close relationship to our supply chain management team), product management, quality management and vendor performance communications.
- Monitor and research industry and competitive trends to make the Amazon offering the best for the customer.

BASIC QUALIFICATIONS

- Knowledge of Excel and extracting data through varied reporting tools in order to drive and influence business decisions
- 5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience
- Bachelor's degree
- Experience with financial analysis and P&L ownership

PREFERRED QUALIFICATIONS

- Experience in vendor negotiations, pricing and promotion, inventory management, and product development
- Experience managing large data sets and utilizing to drive performance and process improvements
- Experience in e-commerce

We are assisting our client, an established healthcare organization, in searching for an experienced Hospital Operations Manager to join their team. The manager will collaborate with multidisciplinary teams to drive operational excellence, manage vendor relationships, and oversee budgeting and financial management.

Responsibilities

• Oversee all aspects of linen and laundry services, ensuring timely processing, distribution, and cleanliness of linens.
• Implement best practices for inventory management and track linen usage to optimize costs.
• Collaborate with the food services team to develop and implement menus that meet dietary requirements and enhance patient satisfaction.
• Monitor food safety and quality standards in compliance with health regulations.
• Manage bed occupancy and availability, coordinating with nursing and admissions staff to streamline patient flow.
• Implement strategies to reduce bed wait times and optimize bed turnover.
• Supervise the claims processing team to ensure accurate and timely submissions to the agency
• Work with relevant departments to resolve issues and improve work process efficiency.
• Analyse claims data to identify trends and areas for improvement.
• Conduct regular inspections and audits to ensure compliance with healthcare regulations and standards.
• Prepare for and facilitate external accreditation and inspection processes.
• Lead cross-functional projects aimed at improving operational efficiency, patient care, and service delivery.
• Develop project plans, timelines, and budgets, ensuring projects are completed on schedule and within budget.
• Ensure all operational practices comply with the Personal Data Protection Act, protecting patient information and privacy.
• Conduct regular audits for staff on data protection policies and best practices.
• Provide essential secretariat support for management meetings, ensuring effective communication, documentation, and follow-up on operational initiatives.
• Involve collaborating closely with leadership and various departments to facilitate discussions that drive strategic decisions and enhance overall hospital performance.
• Foster a culture of collaboration among clinical and administrative teams to enhance patient care and service delivery.
• Participate in interdisciplinary meetings to address operational challenges and develop solutions.
• Oversee the procurement process for services related to Linen, Food Services, and other operational needs.
• Develop and maintain relationships with vendors and service providers, ensuring quality and cost-effectiveness.
• Evaluate and negotiate contracts and service agreements to ensure quality service delivery and cost-effectiveness securing optimal terms for the hospital.
• Recruit, train, and develop staff, promoting a positive work environment and encouraging professional growth.
• Conduct performance evaluations and provide coaching to enhance team performance.
• Develop and manage operational budgets, ensuring alignment with organizational financial goals.
• Monitor expenditures and implement cost-control measures to maintain financial stability.
• Leverage data analytics to inform and guide operational decisions within the healthcare facility.
• Work closely with clinical and administrative teams to ensure smooth operations and high patient satisfaction.
• Address feedback and concerns from staff and patients to improve service delivery.
• Assume other responsibilities relevant to the position as delegated from time to time, including work relating to the expansion of services and development of new services or new projects.

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field; Master’s degree preferred.
• Minimum of 5 years of experience in healthcare operations management, with a focus on services such as linen and laundry, food services, or patient management.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficient in project management and financial analysis.
• Knowledge of PDPA and healthcare regulations.
• Carry out other responsibilities and duties as assigned from time to time.

Responsibilities:

• Develop and maintain NEA/SEA commissioning guidelines for data center equipment and mission-critical systems.
• Manage commissioning processes and consultants.
• Conduct onsite reviews, audits, and optimize commissioning processes, KPIs, and standards.
• Lead commissioning resources to meet project standards and timelines.
• Review commissioning workflows, reports, and performance across Asia projects.
• Support implementation of global digital commissioning platforms and tracking tools.
• Manage relationships with Commissioning Consultants to align with project needs.

Requirements:

• 5 years’ experience in engineering/commissioning within DC and mission-critical environments.
• Knowledge of ASHRAE, CIBSE, and BSRIA commissioning codes.
• Expertise in MEP systems and commissioning from Level 0 to 6 for 24x7 facilities.
• Consultant and owner-side project experience preferred.
• Strong written, verbal, and communication skills; regional language skills advantageous.
• Project Management training/qualification is a plus.
• Willingness to travel.

Roles & Responsibilities：

1. As the general manager of the company, fully responsible for the operation and management of the company, and directly accountable to the board of directors;

2. Responsible for formulating the overall strategic development plan of the company and supervising its implementation, fully achieving the company's development goals;

3. Responsible for the development of the company's business, expanding industries, products, and markets, and increasing market share;

4. Responsible for exploring and planning new business segments, new business models, new development paths, etc., and implementing them in the company to promote the healthy, stable, and sustainable development of the enterprise;

5. Responsible for the comprehensive management of the company's institutional process construction, human resources development, financial and operational control, etc., to enhance the level of enterprise management and ensure safe and orderly operation.

Qualification：

1. Bachelor's degree or above from a well-known university both domestically and internationally;

2. Having more than ten years of work experience and at least five years of management experience as a deputy general manager or above;

3. Having work experience in the edible agricultural products industry such as edible oils and grains, with stable customer resources and upstream and downstream channels;

4. Have professional knowledge and skills related to international trade, and be able to directly apply them to work;

5. Strong achievement motivation and entrepreneurial desire, strong communication and coordination skills, leading the team to develop together;

6. Fluent in Chinese reading and writing.

Finance Transformation Executive, Up $4K

Duration: 1 Year Contract

Working Hours – 8.30am to 6pm (Mon to Thu) and 8.30am to 530pm (Fri)

Location: Near to Novena MRT

Responsibilities:

• The job-holder is responsible and accountable for accounting of customer collections e.g. preparation of billings to customers, creation of deposit records, GIRO payments from customers.
• The job-holder is responsible and accountable for managing customer inquiries and exceptions e.g. waivers, refunds.
• The job-holder is responsible and accountable for generating and dispatching customer statement of accounts.
• The job-holder is responsible and accountable for the preparation of AR reports, including AR aging report.
• The job-holder is also responsible to take on AR transformation projects that will be assigned in addition to the above jobscope. He/She is expected to participate actively in the project planning and to achieve the project objective within tight timeline.

Requirements:

• At least a diploma (a diploma in Accounting or Finance will be an advantage)
• Fresh diplomas holders are welcome to apply
• Prior experience in Account Receivable role will be an advantage
• Prior knowledge of/ experience in using SAP will be an advantage
• Prior experience of working in a shared services environment will be an advantage.
• Prior knowledge and/or experience in computing science (automation) as well as project
• management skills will be an advantage.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/10066

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

Overall Job Purpose

To ensure that operations of the assigned vessels is maintained safely and economically in accordance with the OSM Thome, and owners’ commercial requirements; and that all essential support is extended to the vessel for the purpose, and for addressing emergencies.

KEY RESPONSIBILITIES AND DUTIES

Daily Operations

• Responsible for implementing and maintaining a safe, cost-effective and environmentally sound operation standard in compliance with OSM Thome as well as International Marine regulations for a given number of vessels.

• To manage the daily operation of the number of vessels assigned to him in accordance with OSM Thome & Best Practice.

• Advise Masters/Chief Engineers and Ship Staff on

· Cargo & tank/hold

· Port operations

· Anchoring & mooring operations

· Technical/Engine room operations

· Port, passage & war information, insurance coverage for all vessels

• Follow up the on-board maintenance system (BASSnet), monitor the status and act on overdue items.

• Evaluate and monitor the required reporting from the vessels, act as required and inform other office sections and external bodies as is relevant.

• Follow up class and statutory certification status, condition of class and arrange for the necessary surveys and inspections (flag state, certification for Panama Canal etc.)

• Liaise with Principals regarding Vessel safe operations.

Shipboard inspections

• Visit vessels regularly (at least three times a year, including a short sailing visit). On each visit, a Superintendent Visit Report is to be completed and left onboard. Following inspections needs to be conducted during these inspections

• Prepare a Vessel Visit Executive Summary for each Shipboard attendance

• All Audit & Inspection Reports need to be filed/updated in Common drives or Database as applicable. Follow up with vessels/office to close the deficiencies noted during these visits.

• Prepare weekly, monthly, bi-annual, quarterly management

Oil Major/CDI & Other Commercial Inspections

• Assist in coordinating, arranging and timely follow up Oil Major Vetting Inspections as directed.

• Assist in arranging external safety audits and onboard training by co-coordinating with the appointed audit or training company.

• Follow up on closure of deficiencies noted during inspections.

• Incident / Accident / Crisis Management & investigation

• Member of Emergency Response Team.

• Conducts investigation and root cause analysis of Incidents, Accidents, and Near Miss & Stopper Cards.

• Review Corrective Actions, Preventive Actions and Recommendations from investigation and analysis of accidents, marine casualties and near misses.

• Assist and participate in tabletop exercises and emergency drills.

Port, Flag State Inspections & Other Statutory Audits (ISM/ISPS)

• Assist in coordinating and timely follow up Flag State Inspection, External & Internal ISM, ISPS and MLC Audits as directed.

• Support vessels during Port State Inspections and follow up on prompt closure of noted deficiencies as required.

• Follow up, review, approval and submission of the corrective active plan/report to authorities as required.

HSSEQ

• Assisting Vessels for documenting / conducting Risk Assessments. Evaluation and

• Monitoring.

• Evaluate & document Off- Hire records (Planned as well as unplanned).

• Stores Supply & Budget Planning.

• Maintain strict cost control of the Annual Operating Budget for each of the assigned vessels.

• Review monthly cost control and approve monthly financial reports before sending to Fleet Group Manager for review.

• Assimilate input from the assigned vessels as well as other relevant departments and prepare each vessel’s Annual Operating Budget.

• Monitor the requisitions generated from the vessel to ensure that they are submitted in a timely manner. Follow up with the Purchasing Department for delivery of ordered items on board.

• Approve invoices for payment.

• Liaise with the Insurance Manager (or Principals) in H&M claims handling. Provide technical input, and cost information, if required, for P&I claims (cargo and crew) and H&M claims.

Crewing

• Make performance evaluations of Masters/ Chief Engineers assigned to the vessel under supervision.

• Provide input to the Manning Department on recruitment of Senior Officers for the assigned vessels.

Dry Docking & Repairs

• Plan, manage, monitor and execute vessels repairs, dry dockings and conversions within agreed budgets.

• Arrange and follow up repairs and services.

• Coordinate with the assigned vessels and prepare the dry-docking specification in conjunction with Docking Superintendent, Fleet Services. Submit the specification to yards for quotations, evaluate the received quotations and present them to the Fleet Group Manager and/or Chief Operating Officer for review.

• Attend the dry-docking, discuss shipyard invoicing before presenting same to the Fleet Group Manager and/or Chief Operating Officer for approval.

• Prepare docking report

QUALIFICATIONS AND COMPETENCIES

• Class 1 Certificate of Competency

• Class 2 Certificate of Competency and University Qualification

REQUIRED EXPERIENCES

· Previous experience as Chief Engineer/Master for a minimum of 8 months on relevant type of ships

· Candidate who are deemed technically competent and without shore experience will be considered.

Overview

This position is responsible for advising and maintaining client relationships in the marketing function.

Main Duties

• Develops and maintains client relationships.
• Responsible for achieving annual revenue targets and objectives
• Trusted advisor who succeeds in maintaining a group of dedicated clients.
• Builds market share; able to enhance client asset size over time
• Competent in advising clients on investment products and services
• Actively involved in new business development; able to anticipate and capitalize on business opportunities.
• Keeps up to date with products and services; may give input for new product developmen
• Monitors tasks for quality assurance to meet client servicing needs.

Requirements

• AUM book size of minimum USD 150 to 200 mio
• Strong interpersonal, communication and client interfacing skills
• Good university degree
• Preferably completed professional qualifications: CACS Papers I and II
• Driven and entrepreneurial
• Good business acumen
• Responsible for achieving annual revenue targets and objectives.
• Trusted advisor who succeeds in maintaining a group of dedicated clients.
• Builds market share; able to enhance client asset size over time.
• Competent in advising clients on investment products and services.
• Actively involved in new business development; able to anticipate and capitalize on business opportunities.
• Keeps up to date with products and services; may give input for new product development.
• Monitors tasks for quality assurance to meet client servicing needs.
• Able to read, write and communicate fluently in both English and Chinese are strongly preferred as this role is required to deal with clients.

Reporting To

• Team Head

Key Responsibilities:

• Develop and execute innovative community engagement strategies across multiple social media platforms（e.g. telegram）to foster brand awareness and drive user acquisition.
• Plan, organize, and promote community-driven events, including webinars and AMAs, to strengthen community participation and engagement.
• Serve as the brand’s ambassador and thought leader within the local crypto and Web3 communities, enhancing visibility and credibility.
• Collaborate closely with product teams to relay valuable community insights and feedback for continuous improvement.
• Cultivate a supportive and positive community atmosphere by addressing concerns, resolving issues, and driving user growth.

Requirements:

• Bachelor’s degree in Marketing, Business, or a related field.
• Minimum of 3 years of experience in community management, social media, or customer engagement within the crypto and Web3 sectors.
• Proven success in building and nurturing vibrant online communities, fostering inclusive and meaningful interactions.
• Strong strategic and creative thinking skills, with the ability to promote engagement and brand awareness while ensuring compliance with industry regulations.
• Exceptional communication skills in both English and Chinese, with the ability to articulate complex concepts in a clear and concise manner.

Job Description

• Manage process of exchange, collaboration and coordination of BIM data with consultants, contractors and other stakeholders;
• Manage and develop BIM protocol, standards and content (library);
• Conduct in-house BIM training;
• Manage processes, implementation, best practices and techniques of BIM and related tools;
• Actively promote advanced and innovative BIM-based methodologies towards integrated practice;
• Provide internal BIM consultancy for projects within the firm;
• Creates & manages Project BIM Execution Plan, Projects SOPs and BIM Implementation Plan;
• Established and assist project teams in documentation process and workflows.
• Chair/ lead BIM coordination and clash detection meetings;
• Monitor and ensure quality control and quality assurance between BIM Models.

Job Requirements

• At least 6 - 7 years’ experience working in lead position on BIM projects for BIM Manager position;
• Well-versed in Singapore BCA BIM e-submission (Corenet X) process, requirements and guidelines;
• Excellent knowledge and experience in Autodesk Building Design Suite software including Revit, Navisworks and Dynamo;
• Diploma/ Degree in Architecture/Structure/Mechanical or its equivalent with minimum 5 years of relevant experience;
• At least 3 years of experience working in lead position on BIM projects for BIM Manager position;
• Proficiency in parametric design tools, Rhino, Grasshopper, Revizto is an advantage;
• Well-versed in Singapore BCA BIM e-submission process, requirements and guidelines;
• Excellent knowledge and experience in Autodesk Building Design Suite software including Revit and Dynamo;
• Completed BCA Academy’s BIM Modelling and BIM Management would be an added advantage.

Overview:
At Oldendorff, we carry 320 million tons of bulk and unitized cargo worldwide, with 14,000 port calls annually across 125 countries. Operating an average of 700 chartered and owned ships, we value adaptability, reliability, and team spirit in a rapidly changing international setting. We seek an organized, hands-on, and service-oriented Administration Manager to join our multicultural Singapore team, supporting office-related functions and administration projects from A to Z.

Key Responsibilities:

· Oversee the planning and ordering of corporate merchandise to ensure we have the right items.

· Support with various office operations (seating arrangements, mobile phone plans, lunch services, business card requests and courier services).

· Track office assets to ensure they are well-maintained and support a smooth work environment.

· Assist new joiners and employees with any administrative inquiries or requirements.

· Manage office bill processing, ensuring accurate records and timely payments within budget.

· Build and maintain positive relationships with tenants through effective contract management and prompt responses.

· Foster strong relationships with vendors and suppliers, including managing contract negotiations and performance evaluations.

· Assist with office maintenance activities to ensure compliance with safety standards and operational efficiency.

· Track expenses and prepare reports to provide insights into spending, ensuring adherence to budget.

· Oversee operations of bunker apartments, managing maintenance and tenant communications effectively.

· Manage warehouse inventory by monitoring stock levels and organizing storage for efficient order fulfillment.

· Assist with onboarding and offboarding processes in close collaboration with HR and Travel Desk

· Assist with planning and managing events ensuring all administrative aspects are handled effectively.

· Provide backup support for the Singapore administration team as required.

· Be available for after-hours or weekend maintenance work when necessary.

Requirements:

· Service-oriented, approachable, and willing to go the extra mile

· Strong team player with effective communication and interpersonal skills

· Previous experience in office or administrative roles.

· Comfortable speaking and writing in English.

· Familiar with Excel, Word, and Microsoft 365.

· Able to think on your feet, multitask, proactive and handle pressure with ease

· Experience in event organization is an advantage

Tescom is an IT consulting firm providing a range of professional services in functional testing, automation testing, cyber security testing, performance testing, independent IT auditing, usability testing, resource augmentation, IT support and training.

We are looking to hire an IT Audit Manager to join us in an exciting project.

Responsibilities

1. Lead and manage the audit activities of an IT software project, ensuring alignment with organizational goals and industry best practices.

2. Develop comprehensive IT audit plans, checklists and methodologies tailored to software project requirements.

3. Assess IT systems, applications, and processes for compliance with internal policies, regulatory standards, and security protocols.

4. Collaborate with project managers, developers, and stakeholders to identify and mitigate project risks.

5. Produce audit findings reports, and actionable recommendations.

6. Provide leadership and mentorship to audit team members, fostering a culture of excellence and continuous learning.

7. Act as a liaison between the audit team and the client, ensuring a smooth audit process and effective communication.

Qualifications & Experience

1. Bachelor’s degree in Information Technology, Computer Science, Accounting, or a related field.

2. Professional certifications such as Certified Information Systems Auditor (CISA), or equivalent would be advantageous.

3. At least 8+ years of experience in technology projects.

4. At least 5+ years of experience in IT auditing, governance or compliance.

5. At least 2+ years in a leadership role.

6. Strong understanding of IT project management methodologies (e.g., Agile, Waterfall) and software development life cycles.

7. Excellent analytical, problem-solving, and decision-making skills.

8. Exceptional written and verbal communication skills, with the ability to present findings to technical and non-technical audiences.

9. Demonstrated ability to work collaboratively in cross-functional teams and foster stakeholder relationships.

KEY ACCOUNTABILITIES

• Oversees and plays an integral part in the development and implementation of CX strategy and plans, ensuring all areas of the business from product proposition development, digital and channel services, sales and marketing, branding and communications, customer communications and contact points, claims and operations are interrelated and integrated to relay one seamless CX.
• Champions the Voice of Customer (VOC) programme and feedback is collected, analysed and disseminated into the business for consideration / execution and delivery.
• Manages the ongoing synthesis of relevant Customer data, business analytics and intelligence, to increase effectiveness and efficiency, vision and principles and uplift CX and Customer Loyalty.
• Designs and develops best in class digital customer experiences across all technology driven interfaces.
• Manages all user experience, working with IT to ensure simplicity of all front end design, and that the customer is at the heart of all design.
• Manages customer communication touchpoints including but not limited to service & customer information emails, app communications, Chatbot & LiveChat.
• Manages the Service Call Centre, ensuring customer service levels are kept above industry benchmarks. Further, the role ensures the right protocols/procedures for front-line facing employees to enhance the customer experience.

QUALIFICATIONS / EXPERIENCE

• Bachelor’s or master degree in business, marketing, communications, public relations or related field.
• A 10+ year career, preferably spanning both line and staff functions, with demonstrable operational and public-facing results.
• Proven experience in transforming customer operations and services, leading to measurable improvement in the end-to-end customer experience, preferably along with a reduction in related expenses.
• Experience influencing large customer-facing teams with metrics that demonstrate improvements in both customer satisfaction and cost management.

KNOWLEDGE & TECHNICAL SKILLS

• Ability to oversee customer research and analysis, able to develop, implement, and cause adjustment to functional strategies and plans to ensure competitive pricing, customer satisfaction, innovative product development.
• Experience managing Voice of Customer Programs
• Ability to oversee the development and initial implementation of UX opportunities that meet the growth objectives of the business.
• Ability to manage performance data, analyse and report results e.g. NPS, CXI and recommends/takes corrective actions to ensure the achievement of mission and CX objectives.
• Ability to people manage and lead a large team as well as projects
• Strong digital know how

Background

We are looking to digitalise the various services and business processes of our accounting and corporate services business. Therefore, we desire to leverage and apply the prevailing broad advances in various digital technologies to custom develop and implement targeted solutions (our IP) that enable us to serve our clients more efficiently and competitively. This initiative is also expected to enhance the work-roles of our team members and enable them to elevate their skills, job satisfaction and career sustainability (eg: minimise mundane tasks and transition towards more review-oriented, supervisory and advisory responsibilities)

Role and Responsibilities

You will be required to assist our business leaders to analyse the overall technical requirements of our strategic business initiative and to propose and design the overall system and applications solution that will serve as the backbone of the software platform.

You will be responsible to evaluate various technologies and frameworks, plan out the proof-of-concepts, and establish the MVP exit criteria for the proposed functionalities.

You will be hands-on to design, develop/code, QA and roll-out the proposed applications from POC to MVP to full blown capabilities so as to enable the business to reap its ROI. In this regard, you will be adept in every aspect of coding competencies, including but not limited to frameworks, mobile and web program design and coding (in person), API development, DB and system performance tuning, cloud setup, and the incorporation of ML and AI engines.

Qualifications and Experience

• Graduate in the requisite IT, Technology, Computer Science and/or Engineering disciplines;
• At least 10 years relevant working experience in this field;
• Proven track record in the coding and implemention of projects of this nature and scope;
• Full stack hands-on skills in the latest technical development trends;
• Able to lead by example with personal delivery of output, as well as subsequently to build up and lead a competent team to accomplish phased tasks;

About CapBridge

CapBridge Pte Ltd, a member of FOMO Group, is an investment and asset allocation platform for corporate and individual investors to build a portfolio of direct investments in various public and private market instrument. alongside other institutional lead investors. Combining advanced financial technologies with comprehensive service throughout the investment and development horizon, CapBridge assists in connecting and enabling cash and treasury management, and in assisting mid or late-stage high growth companies with accredited investors and strategic buyers globally across key industry sectors.

CapBridge is based in Singapore, featuring a premier geographic presence, an unparalleled legacy of growth, and superior access to the global financing markets. We seek to transform the manner in which capital is allocated and value is optimised, realized throughout an integrated digital platform. We achieve this by by:

• Syndicating and aggregating premier cash management products
• Achieve greater portfolio diversification through exclusive and proprietary private market deal flow
• Expanding access to capital for Entrepreneurs and promising high growth companies

CapBridge is well positioned through its extensive experience in developing a world-class capital markets system, championing the interests of small enterprises, entrepreneurs and high growth companies. We are currently looking for a Relationship Manager to join our distribution team. The role is based in Singapore. We offer attractive remuneration with commission and the opportunity to join a high-performance team.

Key Responsibilities:

• Client Conversion and Acquisition: Identify and convert existing client base and seek new clients and business opportunities.
• Lead Nurturing: Cultivate relationships with current leads and convert them into investment clients.
• Relationship Management: Develop and maintain strong relationships with key stakeholders and clients. Conduct client meetings to understand their needs.
• Sales and Revenue Growth: Drive sales efforts to meet revenue targets. Develop and manage sales pipelines, ensuring timely follow-ups and conversions. Prepare and present proposals and pitches to prospective clients.
• Compliance: Ensure all activities comply with regulatory requirements.

Requirements

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• Minimum 3 years of relevant work experience in the financial industry (preferably with a CMFAS licence holder).
• Knowledge of the Securities & Futures Act, its relevant notices and guidelines
• Proficiency in English and Mandarin is preferred to liaise with local and international clients.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
• Entrepreneurial mindset with a proactive approach to identifying and pursuing new business opportunities.
• Strong analytical and strategic thinking skills, with the ability to identify and capitalize on market opportunities.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Excellent organizational and time management skills, with the ability to manage multiple priorities effectively.

Responsibilities

• Support the implementation of patient-driven initiatives by working closely with various sections in-charge to align processes and workflows.
• Work with various sections in-charge to drive new services and to ensure revenue generation.
  Assist sections to derive and drive business case for new services.
• Maintain close supervision on financial performance and where appropriate, work with sections in-charge to institute strategic approaches on cost recovery and sustainable profitability.
  Responsible for the supporting the procurement related to strategic projects.
• Lead and manage projects as assigned - Work with sections in-charge to establish context, develop project plan with goals and targets, and secure approval for project, also to oversee projects from start to end.
• Support department through upcoming changes to major clinical systems via training, supporting infrastructural changes and formulation of new processes.

Requirements

• Degree in Business, Management, Healthcare or related field
• At least 7 to 8 years of working experience, preferably in the healthcare industry
• Possess healthcare operational experience and comfortable in leading a team

To apply, please visit www.gmprecruit.com and search for Job Reference: 25004.
To learn more about this opportunity, please contact XinYi at [email protected].

We regret to inform that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: XinYi | Registration No: R1328898

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation.

The firm has 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].

For more information, visit www.oliverwyman.com. Follow Oliver Wyman on X @OliverWyman.

Job Overview:

The Lead Technology Delivery Manager is responsible for building a deep understanding of our business within the region and partnering with respective leaders to provide strategic technology guidance, support, and resolution on technology projects, processes and services. He/she must be laser-focused on regional client technology needs to improve colleague productivity and work life quality. Working closely with with the Director of Technology Delivery, this individual will drive and execute our technology projects for the region and serve as the regional escalation for all technology requests. In addition, the manager collaborates with the Regional COO to ensure our tech strategy aligns with regional business needs and coordinates with other regional/global teams to deliver our technology vision based on exceptional management, problem-solving, and professional skills.

Key Responsibilities:

• Laser-focused on understanding and delivering resolution to technology issues and escalations with speed and agility to grow partnerships and overall satisfaction.
• Own the technology colleague experience for our APR colleagues and collaborate across all technology teams to continuously improve colleague end-to-end engagement, communications, and processes.
• Partner with the Director of Technology Delivery and APR COO to support the technology needs of the APR region within the broader technology organization.
• Drive the delivery of internal technology projects such as M&A, Office Expansions, Security & Risk, and Audits, while also coordinating subject matter experts (SMEs) such as Product Managers, Architecture, Infrastructure Shared Services in regional initiatives.
• Ensure all aspects of regional technology hardware/software budgets and budgeting/forecasting are clearly managed and aligned with global financial planning & analysis team efforts.
• Serve as the regional voice for OWG Tech by engaging in all aspects across the technology team to deliver collective success.

Experience:

• 7+ years of experience working or managing end-to-end colleague technology services or technical projects at enterprise scale.
• An ability to build, manage and grow relationships and manage stakeholders’ expectations while capturing & sharing meaningful metrics to keep team and stakeholders informed.
• Passionate about the colleague satisfaction and the delivery of technology services and solutions to improve colleague and client outcomes.
• A strong focus on effective project management and a demonstrated ability to establish good systematic processes and ways of working.
• Experience working at management consulting firm or large complex organizations is highly desirable.
• A track record of delivery-focused collaborative work in complex environments delivering projects with multi-disciplinary agile teams.
• Enthusiasm, energy, and an ability to motivate teams and navigate confidently within a large complex organization.
• Fungibility and flexibility to work on a variety of projects and technologies, including those that are new or unfamiliar to you.

Skills and Attributes:

• Exceptional colleague experience mindset and genuine passion for technology.
• Focus on output, and ability to work under pressure and deadlines.
• Excellent communication and change management skills.
• A pragmatic approach to solutioning and service delivery.
• Excellent communication skills, both verbal and written.
• A clear commitment to creating impactful solutions that solve our clients’ problems.
• The willingness to work fluidly and respectfully with our incredibly talented team.

Founded in 2012, ONEPIP is a foreign exchange and payments financial technology company with subsidiaries in Singapore, Hong Kong and Malaysia. Licensed as a Major Payment Institution by the Money Authority of Singapore (MAS), it operates the ONEPIP Exchange and BidAsk platforms for various client segments based in the Asia-Pacific region.

As the Project Manager, Technology Services at ONEPIP, you will be managing the performance of IT projects and ensuring that the service levels are achieved, defining appropriate project management deliverables for all projects working while in tandem with the business core team.

Responsibilities:

· Reporting to the CEO, the incumbent will identify opportunities and risks for delivering the company’s services as a financial solutions company offering unique and leading edge platform services in the FX market, including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success.

· Identify technology trends and evolving social behaviour that may support or impede the success of the business.

· Responsible for the day to day management of the service delivery function which includes the business-related IT functions.

· Evaluate and identify appropriate technology platforms (including web application frameworks and the deployment stack) for delivering the company’s services.

· Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all projects and system integration work.

· As a member of the senior management team, establish and oversee governance processes to ensure the organization's objectives are met, risks are managed, and resources are used responsibly—particularly in the areas of software development, office networks, telecommunications, and customer support. Implement a customer service and support process with a focus on web-based services, integrating it with the software engineering process to efficiently resolve customer issues, enhance application usability, and continuously improve overall service delivery.

· Collaborate with the appropriate departments to assess and recommend technologies that support company organizational needs.

· Select and manage company staff or outsourced vendors who will form the resources for technical projects implementation.

· Demonstrated ability to envision solutions that meet consumer needs or solve business problems.

Requirements:

· University degree in the field of Computer Science, Information Technology, or another rigorous discipline. An advanced degree in one these fields is a plus.

· 10 years’ experience in application project development and management.

· Skill with CSS, XHTML, one or more Javascript frameworks, and AJAX.

· Knowledge of web standards.

· Possess profound knowledge of Visual Studio .NET, ASP.NET, and MS SQL Server

· Experience with UNIX system administration and web server configuration.

· Knowledge of Internet protocols and RFC standards, database management systems, and revision control systems.

· Familiarity with banking and financial sectors. Knowledge in FX market is a plus

· Familiarity with information security vulnerabilities and risk management.

· Exposure to business theory, business process development, governance processes, management, budgeting, and administrative operations.

· Strong analytical, problem solving and documentation skills.

As an Assistant Manager / Conservatory Operations, you will be responsible for the husbandry and maintenance of the plants and displays within the Conservatories.

You will be required to manage multiple stakeholders including horticulture vendors, collaboration partners and cultural groups who may be involved in the floral displays.

You will manage and contribute to programs and activities to provide a more immersive experience for our visitors through our floral displays.

Requirements:

• Degree in Horticulture/ Botany/ Plant Science/ Environmental Science-related discipline, preferably with 2 years’ of relevant working experience in a relevant field of work
• Possess a keen and passionate interest in plants and gardening with a focus on exceeding visitor expectations
• Assist in coming out with the concept art for floral displays and other installations in the conservatories
• Ability to work out innovative solutions to challenges which may arise
• Service-oriented team player who is prepared to be hands-on
• Experience in horticulture, plants and flowers would be an advantage
• Strong oral and written communication skills as well as interpersonal skills to build relationships and cultivate collaborations and partnerships
• Good knowledge of various computer software and applications including Microsoft Office

The Role:

The incumbent identifies business trends and marketing opportunities that can improve hotel's performance. Responsible for assigned sales target in accordance to cluster segmentation, leading sales managers to identify opportunities and ways to maximize and exceed personal and team revenue goals.

• Identify business trends and marketing opportunities that can improve the hotel’s performance.
• Continuously solicit for new business that expands our client base using action plans focused on the market segment identified by the Director of Sales.
• Prospecting and growing an account list, handling incoming leads and closing sales.
• Plan, execute and follow-up on sales trips as approved.
• Work closely with other sales associates and calling in on important customers and establishing multiple levels of contacts within the customer’s organisation.
• Participate in the sales meetings by sharing latest market trends and new business development opportunities and activities.
• Attend tradeshows, travel functions, major business functions or as required/directed by the Director of Sales.
• Organizes familiarization of hotels and their facilities with clients and potential ones.
• Support and assist in the development of the annual Business Plan, Hotel Budget and Marketing Plan as requested by the Director of Sales.
• Create excellent client relationship through attention to detail; prompt follow up and empathy for customer perceptions and needs whilst maintaining professionalism.
• Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion.
• Take ownership of daily sales activities and maximize the productivity by following a system of weekly and monthly action plans.
• Demonstrate good working relationship with other departments maintaining effective communication and teamwork.
• Actively assist the Credit Department in follow-up of overdue accounts.
• Possess a commitment to the quality of all departmental records (i.e., computerised mailing list) which impacts the workload of support associates.
• Other duties assigned by the Director of Sales when required from time to time.

Talent Profile:

• Minimum 5 years progressive experience in a proactive Sales Role in an established luxury hotels with large meeting spaces.
• Strong oral and written communication skills.
• Results-oriented
• Ability to foster a competitive yet collaborative team environment
• Proficient in Microsoft Office, and hotel management systems

PARKROYAL COLLECTION Marina Bay, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

Thank you for your interest with us, we regret that only shortlisted candidates will be notified.

The Role:

The incumbent identifies business trends and marketing opportunities that can improve hotel's performance. Responsible for assigned sales target in accordance to cluster segmentation, to work closely with each salesperson to identify opportunities and ways to maximize and exceed personal and team revenue goals.

• Continuously solicit for new business that expands our client base using action plans focused on the market segment identified by the Director of Sales.
• Prospecting and growing an account list, handling incoming leads and closing sales.
• Plan, execute and follow-up on sales trips as approved.
• Work closely with other sales associates and calling in on important customers and establishing multiple levels of contacts within the customer’s organisation.
• Participate in the sales meetings by sharing latest market trends and new business development opportunities and activities.
• Attend tradeshows, travel functions, major business functions or as required/directed by the Director of Sales.
• Organizes familiarization of hotels and their facilities with clients and potential ones.
• Support and assist in the development of the annual Business Plan, Hotel Budget and Marketing Plan as requested by the Director of Sales.
• Create excellent client relationship through attention to detail; prompt follow up and empathy for customer perceptions and needs whilst maintaining professionalism.
• Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion.
• Take ownership of daily sales activities and maximize the productivity by following a system of weekly and monthly action plans.
• Demonstrate good working relationship with other departments maintaining effective communication and teamwork.
• Actively assist the Credit Department in follow-up of overdue accounts.
• Complete small administrative tasks on your own (i.e., photocopying, filing) where possible.
• Possess a commitment to the quality of all departmental records (i.e., computerised mailing list) which impacts the workload of support associates.
• Comprehend, digest and comply to hotel policies and procedure as described in the Associate Handbook and other documents.
• Support and uphold the Hotel’s Mission, Vision and guiding principles.
• Adhere to all established policies and procedures relating to administration of accounts and ultimate booking of business.
• Other duties assigned by the Director of Sales when required from time to time.

Talent Profile:

• Minimum 3 years progressive experience in a proactive Sales Role in an established luxury hotels with large meeting spaces.
• Proven track records of achieving revenue in 4 to 5-Star Hotel under MICE sales.
• Driven, self-motivated individual with excellent interpersonal, spoken and written communication skills.
• An excellent team player who is able to work under pressure and meeting tight deadlines.

PARKROYAL COLLECTION Marina Bay, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

Thank you for your interest with us, we regret that only shortlisted candidates will be notified.

Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts. MDD, a Davies company is a niche professional services provider with 50 employees currently across 8 markets in the Asia Pacific region (Singapore, Hong Kong, Thailand, Japan, South Korea, Australia, New Zealand and the UAE).

The role

This role is a broad, hands on HR role with a small, highly professionalised stakeholder group. The candidate will have the opportunity to provide the full range of HR services from advisory support through to payroll delivery. The monthly salary range is SGD 8k - SGD 11k plus participation in the annual discretionary bonus plan.

Key stakeholders include the Global Head of HR for Consulting, the MDD Europe and Asia COO and the MDD Asia Pacific leadership team. This is a new role which will cover all MDD's Asia Pacific markets; Singapore, Hong Kong, UAE, Thailand, Japan, South Korea, Australia and New Zealand.

Key responsibilities

• Owning the stakeholder relationships within MDD Asia Pacific
• Manage HR operations including HR system accuracy, payroll and benefits enrolment and reporting.
• Manage Employee Relations activity ensuring policy and legal compliance and managed to time scale
• Work with local legal advisors and payroll providers to ensure timely and accurate delivery of HR services
• Coaching leaders/managers/colleagues to enable them to be the best versions of themselves and to to successfully develop talent and manage performance
• Manage recruitment and onboarding activity
• Taking lead on any other ad-hoc HR related activity within MDD Asia Pacific
• Ensure MDD are compliant in all training/mandatory training
• Advising leaders/managers to ensure appropriate application of policy and process and above all, to achieve best business outcome

Key skills and experience required

• Must be able to work on a stand-alone basis, the Global Head of HR, Consulting is providing oversight only; not managing HR activity on a daily basis.
• Strong knowledge of employment legislation in the Asia Pacific region.
• Good knowledge of both the legal requirements and practical approaches and the ability to combine these in a thoughtful, human centric manner.
• Comfortable to work at both a strategic and tactical level providing both advisory support and ensuring operational activities are carried out on a timely and accurate basis.

Able to demonstrate the key skills and attributes of a strong HR professional:

• Show appropriate judgement
• Influencing and persuasive skills, able to persuade others of their point of view
• Commercial acumen, creative, decisiveness, resilience, clear thinker
• Able to communicate effectively at all levels, both internally and externally, and build effective working relationships
• Focussed on achieving results and finding solutions
• Work in a matrixed organisation
• Proven track record of operational HR delivery in a multi country environment in Asia
• Able to manage day to day HR challenges with minimal input from others
• Knowing when to ask for help
• Understanding of cultural nuance, laws and process in Asia Pacific region

The Company

Our client is looking for an experienced Senior Treasury Manager to lead the development and management of the Group’s treasury infrastructure, oversee centralized treasury operations, and drive strategic treasury activities across portfolio companies. This role offers a unique opportunity to shape and optimize treasury functions while contributing to the organization’s financial stability and growth.

The Role

The role focuses on developing and maintaining the treasury infrastructure for the Group and company portfolio, including bank accounts, treasury management systems (TMS), and ERP integration. Responsibilities encompass managing bank relationships and KYC requirements, liaising with TMS providers and external counterparts, and driving continuous improvement through automation and digitalization of treasury operations. The role also oversees centralized treasury operations such as payment and receipt processing, financial transaction approvals and settlements, cashflow reporting, bank account management, and compliance with KYC, month-end, and year-end audit requirements. Additionally, it includes managing treasury activities for the assigned portfolio, such as maintaining and updating cashflow forecasts, FX and financial risk exposure, arranging bank guarantees, LCs, and credit facilities, reviewing capital structures, and recommending intercompany settlements or dividend distributions. Collaboration with internal departments and external stakeholders is key. Candidates should hold a degree in Accountancy, Finance, or a related field, with at least 8 years of experience in treasury operations, including 4 years in a supervisory role. Proficiency in Kyriba and Oracle applications, strong interpersonal and communication skills, and a driven, team-oriented mindset are essential for success in this fast-paced, dynamic environment.

Your Profile

The preferred candidate will have a degree in Accountancy, Finance, or a related professional qualification, along with at least 8 years of experience in treasury infrastructure and operations, including 4 years in a supervisory capacity. Expertise in Kyriba and Oracle applications is advantageous, as is a solid grasp of accounting principles. Strong interpersonal and communication skills are essential, combined with a driven mindset, a strong work ethic, and the ability to excel as a team player in a stimulating environment.

Apply Today

Please send your resume, in WORD format only and quote reference number SN9092327, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence No: 07C5595 | Suriani Norahim | EA Registration No: R1109288

Checkout.com is seeking a motivated Manager, Regional Treasury to join our APAC team. Reporting to our Regional Treasurer, APAC & MENA you'll be working on managing a growing portfolio of banking / financial partners in the APAC & MENA region and will be the main point of contact for external and internal queries in relation to payments processing and compliance. In addition, you will also be managing, coordinating and leading all new projects / initiatives and product launches in the regions. This will require cross Treasury coordination in the regions and working with other stakeholders across the Treasury New Products team, Product, Engineering, Finance & Operations.

About You

• 10-12 years of experience in Treasury
• Experience in managing banking relationships and understanding of Treasury topics across Cash and Liquidity, FX and Capital Management is essential
• Ability to build strong professional relationships and with good presentation skills
• Excellent verbal and communication skills.
• Strong business orientation and ability to handle and prioritise high workload in a fast-paced environment.
• Ability to handle technical treasury projects for the APAC & MENA region and coordinating with regional Treasury colleagues and global colleagues within and outside Treasury on implementing these projects within strict timelines
• Working knowledge of Prudential requirements applicable to PI/ EMIs or equivalent banking regulation
• Strong project management, influencing and stakeholder management skills
• Experience in cash and treasury management services and the use and application of Treasury Management Systems
• Good understanding of banking onboarding processes.

What You'll Be Doing

• Help establish and manage relationships, working closely with the global Banking Relationship team, with existing and new key contacts at partner banks in the APAC & MENA region as well as internal partners
• Providing assistance on banking infrastructure requirements in new countries/verticals;
• Being able to support enablement of Treasury requirements across cash management, FX, Financing solutions, etc working with our banking partners
• Efficiently handling queries from internal and external partners, related to payments processing, liquidity, Fx, and compliance topics.
• Coordination of and attendance at external bank meetings, including write-up and distribution of call reports and follow-up actions, see through to completion;
• Monitoring and updating online bank accounts accesses;
• Coordinating the execution of Due Diligence questionnaires, KYC, and Onboarding requirements
• Assisting on other Treasury topics such as Projects including but not limited to banking integration, working with teams across Operations, Product & Engineering
• Help coordinate all new product launches for Treasury in APAC working closely with the Treasury New Products team and Product, Legal, Finance and Operations teams across the regions.

KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

This role involves:

Day to day, you will be working in project teams or independently, supervised by experienced managers. You will also supervise and provide guidance to junior colleagues on their day-to-day tasks. You will perform a variety of tasks, including computer forensic imaging, investigating digital artifacts, analyzing log files, preparing analysis summaries, writing reports and communicating with clients.

What you will do?

• Oversee projects from start to finish, ensure that the firm's quality and risk guidelines are met and are completed on time and within budget.
• Investigate digital crime, including business email compromise, data theft and cryptocurrency tracing.
• Understanding IT environments to identify sources of digital evidence.
• Collaborate with internal and external clients to understand their needs, preserve and collect relevant data, and provide insights.
• Forensic imaging of storage media from computers, servers, mobile devices as well as data stored on cloud.
• Host forensic analysis of file systems for Windows and Macintosh.
• Mobile analysis for Android and iOS.
• Identify, collect, preserve, process and manage digital evidence for electronic discovery engagements.
• Conducting interviews.
• Prepare detailed reports and documentation to support forensic investigation and findings
• Present findings to clients and colleagues.
• Provide digital forensic trainings to internal and external clients.
• Lead research and development initiatives for the latest forms of digital evidence and forensic tools and procedures.

Requirements:

Technical skills

• Over 5 years of strong experience in using forensic software to identify, collect, preserve and analyse electronic data from laptops, desktops, servers, cloud, backup tapes and mobile devices.
• Strong knowledge and hands-on experience in evidence handling, chain-of-custody, acquisition techniques, and forensic lab practices.
• Extensive understanding of the Electronic Discovery Reference Model (EDRM) and electronic discovery practices.
• Experience with electronic discovery platforms such as Relativity and Nuix.
• Proficiency in coding (preferably in popular languages) and knowledge of database management and SQL. This will help you to automate routine tasks.
• Deep understanding of Microsoft Windows, Macintosh, and other operating systems, with the ability to translate digital evidence artifacts into investigative outcomes.
• Certifications in cloud technologies, computer forensics, and/or electronic discovery are advantageous.

Interpersonal skills

• Presentation skills. You should be comfortable presenting your findings to your colleagues and clients in an interactive manner. KPMG will provide learning opportunities to improve on your presentation skills.
• Reading and writing proficiently in English. Communication and report writing are key areas in this working environment to allow success and impact in delivering outcomes to our project teams and clients.
• Desire to learn and grow. Technology is always evolving, and Digital forensics and incident response procedures adapt to these changes. While you are expected to learn through research and experience, KPMG will provide opportunities to support your desire to learn and grow.
• Leading self. The ability to work independently with little supervision is a necessary skill to support your mid and long-term personal and career goals. KPMG will make necessary arrangements to provide you access to coaching and mentoring.

As a Service Delivery Manager, you will be responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.

The activities include ensuring that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure and to assist in training and guiding junior team members.

What will you do? 

Project Delivery

• Act as a focal point for all support related queries and issues
• Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
• Review and approve service request/enhancement effort, schedules and risk plans
• Review and raise resource requirement
• Responsible for resource forecasting and planning
• Review, monitor and report project health status

Customer/Vendor Management

• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
• Business Development
• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals

• Plan, track and monitor the tasks assigned to the team leader/ members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management