Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines, and auxiliary power units. It offers a broad product portfolio that includes commercial aircraft jet engines, commercial turboprop engines, military aircraft engines, business and general aviation jet and turboprop engines, helicopter turboshaft engines.

Pratt & Whitney in Singapore is a global center of excellence with the most comprehensive service offering outside of the U.S. Located in key industrial areas of Loyang, Seletar and Tuas, the Pratt & Whitney companies operating in Singapore include: Component Aerospace Singapore, Eagle Services Asia, P&W NGPF Manufacturing Company Singapore, Pratt & Whitney Canada (SEA), Pratt & Whitney Component Solutions, and Turbine Overhaul Services. Pratt & Whitney has been operating in Singapore for more than 30 years, making it one of the pioneers in the development of Singapore’s world-class aerospace industry. Learn more at prattwhitney.com

Entity: Pratt & Whitney Services

Location: 51 Calshot Road

Pratt & Whitney’s Geared Turbofan (GTF) Commercial Aftermarket organization of its Commercial Engines business is seeking a Resident Center Manager (RCM) to support the maintenance, repair and overhaul (MRO) center for Eagle Service Asia in Singapore. The GTF RCM serves as the primary liaison between Disassembly/Assembly/Test (DAT) facilities in the GTF MRO network and Pratt & Whitney / International Aero Engines.

Responsibilities:

• Monitoring and ensuring timely and accurate reporting of the status of engines undergoing maintenance at the DAT.
• Facilitating and challenge resolution of issues that impact the DAT’s ability to complete maintenance activities according to standards and commitments.
• Ensuring DAT’s compliance with GTF MRO Network policies and contract requirements.
• Facilitating communication between the DAT and customers.
• Verifying and quantifying DAT capabilities and capacity.
• Preparing forecasts and commitments related to DAT output.
• Working with the GTF Network cost management team to execute commercial strategy for cost reduction.
• Developing standard work for interactions between the DAT and PW/IAE.

Requirements:

• Bachelor’s degree in a business or relevant technical field of study with 7+ years of relevant work experience including project and/or operations management
• Master’s or other advanced degree in a business or technical field of study with 5+ years of relevant work experience including project and/or operations management
• Experience in one or more of the following areas is desirable: MRO or Engine Assembly Operations, Customer Support, Contracts, Process Engineering or Powerplant Engineering.
• Working knowledge of gas turbine engines and airline/engine maintenance operations.
• Proficiency with Microsoft Excel and Outlook.
• Strong communication (verbal and written), presentation and data management skills.
• Ability to effectively team across organizations to accomplish goals.
• Strong judgment, influencing, decisive, negotiating and leadership skills.
• Demonstrated application of continuous improvement principles/tools.
• Anticipated travel up to 20%.

Why Join Us:

• We drive innovation to go beyond with a purpose to transform aviation.
• We grow our people to become leaders with talent & leadership programs.
• We offer employee scholarship program for further education.
• We care for your well-being with comprehensive health, medical & dental benefits.
• We provide island-wide company transport from major MRT stations.
• We equip your skills & knowledge with on-the-job trainings and in-house/ external certifications.
• We value trust, safety, integrity, respect, safety, innovation and excellence.
• We provide annual wage supplement (AWS) and variable bonus plan.
• We provide shift & meal allowances (Shift work only).
• We provide overtime benefits as applicable (Shift work only).
• Our ethos is “We Succeed, Together”!

The School of Biological Sciences is seeking an experienced candidate to join our graduate team. The candidate will handle end-to-end administration of the programme throughout the student lifecycle, including student admission, handling student enquiries on academic consultations and managing programme website.

Responsibilities

• Provide admissions support for postgraduate programs.
• Handle the entire PhD candidature process i.e., including Thesis Advisory Committee, Qualifying Examination, thesis submission, and Oral Examination.
• Process postgraduate leave applications i.e., Leave of Absence, Conference / Training Leave.
• Process applications for short Internship Programmes i.e., Non-graduating students, including India Connect Research Programme.
• Assign duties to Teaching Assistants.
• Maintain records for the Graduate Assistant Scheme hours.
• Keep postgraduate student records up-to-date.
• Manage school websites with graduate-related information.
• Oversee Graduate Student Club matters.
• Handle requests related to change of supervisor, candidates’ downgrade/extension/termination matters.
• Support the coordination of postgraduate events, including Young SBS Scientist, Seminar Series, and 3-minute thesis.
• Any other ad-hoc duties or projects assigned.

Requirements

• A recognized degree in any discipline.
• Familiar with students’ curriculum related matters, to support admission and student academia.
• Have related working experiences in an academic environment and handling students’ cases.
• Good organization & communication skills.
• Able to multitask under given deadlines.
• Independent, passion & meticulous.
• Positive and open mindset.

A&C Technology Inc. is a well-funded startup company that focuses on creating a next-generation Web 3.0 style.

We are a well-funded next-generation blockchain technology company. Our mission is to develop more products based on blockchain to enable more people to engage in the Web 3.0 world. The goal of Web 3.0 is to return autonomy and freedom to individual users, which was also the vision of the Internet when it first appeared. Based on blockchain technology, Web 3.0 can gradually enter the world of users and completely change the status quo of being monopolized by Internet giants. That’s what we’re going to do.

We are seeking an experienced Marketing & Partnership Manager to work at our Singapore branch office.

First, we look for candidates who can thrive in a culture like ours, where we trust each other, love to innovate, accept feedback, and push ourselves.

Second, we want all employees to have a passion for working with the mission of changing the world in the future, and to build on the corporate values that we are one family.

Finally, we are looking for people who are passionate about learning new things, motivated by unknown challenges, and have a great interest in blockchain and Web 3.0.

If you are driven by the excitement of working at the crossroads of finance and technology and aspire to make a significant impact in a dynamic startup environment, then this is your opportunity.

As a Marketing & Partnership Manager, you will play an important role in driving the growth of our company. Don't wait - take this opportunity to shape the future of technology with us. Apply now and embark on a journey where your contributions will be valued and your career will be advanced. You will be responsible for assisting in building out the entire marketing development.

Ready to #CHANGETHEWORLD? Who you are?

Job Responsibilities:

· Deploy successful marketing campaigns and own their implementation from ideation to execution. Manage user acquisition channels like social media, website, influencer marketing, partnership and referral program etc.

· Assist the VP Marketing in maintain a strong and consistent brand through a wide range of online and offline marketing channels.

· Assist the VP of Marketing in developing the market penetration strategy for target countries.

· Plan and execute in-house or partnership events for both online and offline.

· Seek new partners to join our ecosystem and maintain good relationships.

· Partner with industry leaders, users, and the media for public advocacy, education, messaging, and thought leadership on sustainability and advanced technical solutions.

· Lead launches of new products and offerings across all communication channels, working closely with the technical and operations teams.

· Coordinate and liaise with vendors on projects including photographers, videographers, branding agency, web developers and Event Company etc.)

· Collect and analyze user feedback to adjust marketing campaigns accordingly.

· Track and evaluate the user acquisition and market penetration performance, providing regular reports and recommendations.

Qualification:

· Fluency in both English and Chinese is required as you will communicate with Mandarin-speaking clients and colleagues.

· A Bachelor’s or Master’s degree in Marketing, Mass Communication, or Business is preferred.

· 3 to 5 years of marketing experience in a global, cross-matrixed business.

· Experience in Web 3.0 is preferred.

· Familiarity with cryptocurrency and possessing basic knowledge of blockchain technology.

· Highly experienced in user acquisition, event marketing, social media marketing, and influencer marketing.

· Experience in both B2B and B2B2C end-user markets.

· Strong hands-on approach and a focus on achieving goals.

· Highly organized and dependable, with strong project management skills.

· Resourcefulness and an existing network in the Web 3.0 space are preferred.

· Ability to work independently and complete task on tight deadlines.

· Highly motivated and results-driven who moves fast to get things done.

· Willingness and flexibility to undertake overseas business trips.

· Attentive to detail as well as capable of seeing the broader view.

· Adaptable to a start-up and small team environment.

Benefits:

· Attractive salary remuneration with company shares and token incentives.

· Competitive career growth opportunities in a fast-growing industry.

· Annual retreats and medical insurance provided.

Job Type: Full-time, onsite

Location: Singapore central area

COMPANY DESCRIPTION

National Gallery Singapore is a leading visual arts institution which oversees the worlds largest public collection of Singapore and Southeast Asian modern art. Situated at the birthplace of modern Singapore, in the heart of the Civic District, the Gallery is housed in two national monuments - City Hall and former Supreme Court - that have been beautifully restored and transformed into this exciting 64,000 square metre venue. Reflecting Singapores unique heritage and geographical location, the Gallery aims to be a progressive museum that creates dialogues between the art of Singapore, Southeast Asia and the world to foster and inspire a creative and inclusive society. This is reflected in our collaborative research, education, long-term and special exhibitions, and innovative programming. The Gallery also works with international museums such as Centre Pompidou, Muse d'Orsay, Tate Britain, National Museum of Modern Art, Tokyo (MOMAT) and National Museum of Modern and Contemporary Art, Korea (MMCA), to jointly present Southeast Asian art in the global context, positioning Singapore as a key node in the global visual arts scene.

In 2020, the Gallery was the only museum in Southeast Asia that received a ranking in The Art Newspapers annual global survey of attendance at art museums, taking 20th place. In 2018, the Gallery was also the first museum in Asia to receive the Children in Museums Award by the European Museum Academy and Hands On! International Association of Children in Museums. It also won the awards for Best Theme Attraction at TTG Travel Awards 2017, Best Attraction Experience, Breakthrough Contribution to Tourism and Best Customer Service (Attractions) at the prestigious Singapore Tourism Awards in 2016 for its role in adding to the vibrancy of Singapores tourism landscape.

We offer job opportunities inour dynamic organisation. Working at the Gallery enhances and cultivates your love for the arts, andoffers you a chance to be part ofthe Gallery'svision.

OUR PEOPLE

At National Gallery Singapore, we develop cultural leaders who make the world better. Our people are united by a shared belief in the power and necessity of art, and work together to create meaningful experiences for our visitors.

RESPONSIBILITIES

Project Management and Editing of Book Projects

• To plan and manage English and Chinese art publication projects from point of implementation to completion, including project schedule, budget, manpower reports and other related work processes for succesful project implementation.
• To manage interdepartmental stakeholders [i.e. Project Curator(s)] for smooth project development and delivery.
• Handle editing, copyediting and proofreading of all assigned English and Chinese text material.
• Manage production processes, including sourcing for, procuring and liaising with external contributors (e.g. translators, colourists, artwork photographers, artwork handlers, designers, printers, translators, editors, copyeditors), image copyright clearance, etc.

Book Distribution and Trade Management

• Help stock and maintain inventory items (books) in storage.
• Respond to and coordinate service calls required by book distributors.
• Perform duties related to the packaging and shipping of books.
• Maintain inventory and assist in book sale events.
• Review sales data, identify and implement necessary remedy actions as required.
• Interested to learn all product and service offerings, alternative solutions, and industry trends.
• Work with the management team to improve relevane work proceses.
• Perform other related administrative duties when required.

• Basic Degree holder with a relevant degree.
• Experience with publishing work processes is ideal.
• Strong ability to read, write and edit in English and Chinese.
• Computer literacy with experience in using e-mail (MS Outlook) and basic MS Office 365 tools (MS Word, MS Powerpoint and MS Excel) is a requirement.
• Knowledge of other digital publishing tools will be beneficial.
• Good time management skills with the ability to coordinate multiple schedules.
• Good interpersonal and communication skills.
• Good fiscal and administrative skills in managing budget and procurement matters.
• Good organisational skills with meticulous attention to detail.
• Goal-oriented with a positive mindset and strong problem-solving abilities.
• Keen interest in the arts, heritage and museum field, and enjoy picking up new knowledge.

We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

Firmwide Corporate Services

Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman’s Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be.

Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless and our business landscape is changing everyday.

How will you value-add?

• Deliver upon PwC’s People-Value Proposition to Polytechnics, Universities & Institutions of Higher Learning through the use of Events, Roadshows, Career Fairs & Special Programmes
• Manage the Talent Acquisition Events & Programmes calendar & drive strategic ideation and design of firmwide Talent Acquisition Programmes (i.e designing the selection matrix for the optimal recruitment channels and recruitment sources)
• Implement & coordinate University recruiting initiatives & ensure consistent participation in Campus Programmes
• Maintain relationships with Education Partners & identify programmes and opportunities to meet the hiring needs of the firm
• Ensure proactive communication to relevant stakeholders on Talent Acquisition Programmes and Events (inclusive of project timeline and progress status)
• Work closely with the wider Talent Acquisition team in enhancing the existing recruitment processes and service quality

About you

• Bachelor’s degree in Business Administration, Human Resources, or related field
• 6+ years of relevant work experience in any of the following areas: High Volume Campus Recruitment, Project Management & Execution, Account Management
• Business partnering experience with the hiring community, and able to drive strong stakeholder engagement with regards to talent
• Creative thinker who is able to provide innovative & value-added solutions to existing challenges
• Comfortable working in a highly complex & matrix business environment
• Previous experience in University Relations would be an an added advantage

Job Description & Requirements

Responsibilities

• Ensure the successful implementation of the business strategy, responsibilities, services and deliverables
• Monitor programme reporting and assist the team in reporting to senior management and stakeholders
• Establish frameworks and standards for programme and project management manage and compile programme related financial and KPI information oversee project costs and ensure finances are well managed
• Provide and maintain a capacity planning and resource tracking service across the programme
• Planned track financial reporting whilst ensuring that the programme and projects adhere to the agreed budget
• Ensure cross-programme dependencies are managed and the dependency log is accurately maintained
• Coordinate project closure to distil good practice and ensure lessons learned are logged
• Build cohesion within the team and motivate team to produce quality work
• Define and embed project control and governance
• Provide Project planning, milestone management, scope management, resource forecasting
• Financial Management; change management across the project portfolio
• Prepare regular status reporting for the engagement leadership

Requirements:

• Proven track record for planning, executing, controlling and closing projects
• Experience of managing the complete lifecycle of a project with teams of 5 to 25 people
• Experience of project management using AGILE methodology (or equivalent) for medium to large sized projects
• Strong skills in creating and maintaining project and programme plans, including risks, actions, issues, dependencies
• Highly efficient in resource planning and tasks assignment
• Knowledge of benefits and dependency mapping, risk management and resource planning
• Highly proficient IT skills in Word, Excel, PowerPoint, and MS project
• Excellent written/oral communication skills for reports and presentations.
• Diplomatic ability to influence others at all levels of the business
• Strong and demonstrated ability to build lasting relationships with key stakeholders
• Ability to competently mediate disagreements and negotiate agreeable resolutions
• Experience of Programme and project level financial management
• Experience of defining and delivering benefits realisation for projects and programme

Job Description:

• Support the full spectrum of HR functions, including but not limited to HR policies implementation, talent acquisition, performance management, compensation and benefits, learning & development, and employee engagement.
• Support business continuity plans on company operations
• Support and participate in HR improvement projects.
• Other ad-hoc duties as assigned by management.

Requirements:

• Min 5 years of working experience in HR and Administration
• Having experience in a multinational environment is of advantage
• Familiar with working regulations and environment in Singapore and Asia Pacific.
• Self-motivated and open-minded with ample cultural awareness and eager to work in a multi-cultural environment.
• Proficient in Microsoft office and Project Management
• Good attitude, strong communication, interpersonal and customer service skills.
• Excellent judgment, attention to detail and ability to handle confidential information.
• Proficiency in Word, Excel, PDF,PPT and other Window Office programs

• Basic salary UP $7000 + Allowances

• Variable Bonus + Excellent Welfare & Benefits

• Working days & hours: 9AM – 6PM (Monday – Friday)

• Working Location at City Hall

• Well Established Regional Brand Management Company

Job Scope

• Direct sales responsibility (by brand, country, or category, depending on PLS’s strategy) for the region, inclusive of quarterly targets.
• Perform all sales planning & reporting functions inclusive of pipeline building, gap analyses, forecasting and re-forecasting as required by PLS-SEA and its clients, market/brand/category reports evaluating sales environment and prospects, projections related to existing or new businesses in the region, evaluation of new opportunities and/or brand extensions.
• Provide leadership and guidance to teams in the region and lead the team in working towards a shared strategy.
• Management of clients inclusive of ensuring full compliance on Licensors’ policies, procedures, guidelines and supporting licensees in fulfilling obligations and maximizing performance.
• In consultation with Partner, design appropriate business management calendar inclusive of sales strategy, marketing activities, brand-building objectives and manage regional team activities related to client services, licensee sell in, retail programs, sell-through support etc.
• Work closely with PLS regional marketing team to cultivate and direct key retail accounts on behalf of Licensor and its partners, working closely with all stakeholders to build appropriate retail relationships and secure prominent product placement at retail.

Requirement

• Degree in Business Management equivalent and above
• 5 – 8 years related sales experience with business development background
• Experience in role related brand management responsibilities is a plus

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

We are looking to speak to Technical Product Managers! You will be responsible for the end-to-end product lifecycle, from ideation to execution.

Responsibilities

• Develop compelling narratives, create executive presentations and conduct in-depth market research to define the product’s value proposition and market positioning
• Needs Assessment: Establish a structured framework for conducting needs assessments, identifying pain points and collecting feedback from clients and stakeholders.
• Business Use Cases: Define and document business use cases, ensuring alignment with client needs and product capabilities.
• Product Strategy & Roadmap: Collaborate with cross-functional teams to define the product strategy and create a comprehensive, well-prioritised product roadmap.
• Vendor Evaluation: Evaluate vendor proposals, ensuring a deep understanding of technical details and how they align with business objectives. Provide a clear framework in the evaluation, scoring and selection process through compelling business writing.
• Technical Requirements: Generate comprehensive technical requirements to guide the development of the platform’s design and implementation. Facilitate technical discussions and provide essential guidance to bridge business needs with technical solutions.
• Product Development: Translate business requirements into technical specifications and communicate effectively with technical teams.
• Commercial Model Development: Define the commercial model for the platform, considering pricing, monetization and revenue strategies.
• Cross-Functional Program Management: Lead and coordinate a program that involves various stakeholders, from securing budget to defining RACI and resource required.
• Leadership Engagement: Engage with sponsors and stakeholders to help shape their vision and provide guidance in aligning business goals with the product.

Requirements

• 5-8 years of experience in program management, product management, or similar roles within the financial services industry. High preference will be given to candidates with Securities Services, Capital Markets background.
• Technical acumen with the ability to understand complex technical concepts, API specification and nuances that come with a SaaS platform, and to engage in technical discussions.
• Exceptional business writing, storytelling and research skills.
• Strong project management skills with the ability to drive projects forward in an ambiguous environment.
• Experience in needs assessment, user research and market analysis.
• Proficiency in evaluating vendor proposals and conducting vendor assessment
• Techno-functional expertise with an understanding of the Securities Services business and technical aspects.
  

iKas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA License No.: 16S8086

EA Reg Personnel No.: R21101138

Responsibilities:

• Lead, direct, and oversee all aspects of e-waste management value chain.
• Responsible for efficient E-waste management and operations which covers handling and transporting, collecting, processing, recycling, disposal and control.
• Liaise with the various internal and external stakeholders.
• Keeping informed of current and emerging trends.
• Able to develop and increase revenue.
• Maintain all documentation and submission of reports.
• Conduct tool box meeting and follow up on preventive / corrective actions.
• Vigilant to compliance and enforcement of E-waste recyclers regulations.
• Collection of E-Waste from designated locations.

Requirements:

• Degree in Mechanical or Environmental Engineering, Waste Management or equivalent.
• Familiar with the relevant regulation such as resource sustainability act.
• Experience with E-waste management.

Candidate with more experience will be considered for a higher role.

Job Description

The Facade Design Manager oversees all fundamental parts of the design process. The Facade Design Manager ensures drawings and proposals comply with the client's requirements, as well as with statutory and other requirements.

Duties and responsibilities

1. Fuction as in house technical resource for project issues regarding architectural and engineering design
2. Ensure that design drawings meet client requirements (shop drawings, cutting lists, production drawings, job order etc)
3. Liaise and coordinate with members from Projects, Contracts, and Production to ensure that projects proceed according to schedule and within budget
4. Liaise and coordinate with external agencies - architescts, QPs, PE, contractors, sub contractors, suppliers etc from inception to completion of project
5. Manage design activities to ensure the drawings are completed and approved in time for fabrication
6. Prepare materials takeoff and optimization
7. Work with Procurement Department for materials procurement
8. Check and ensure the quality of all drawings and designs
9. Participate in the development of proposals, pricing and presentations for design work
10. Manage and implement design schedule and forecasts
11. Assign design resources based on project type, complexity and timelines
12. Ensure proper record keeping and version control for all drawings, cutting lists etc in accordance with ISO procedures.
13. Manage, supervise and train members of the department
14. Source for and manage external drafters as necessary.

Roles & Responsibilities

• Provide timely and accurate Financial and Management Reporting support to line managers

• Provide accurate cash flow and coordinate the intercompanies payments and receipts within the same business

• Support Head of Finance in the implementation of internal controls.

• Manage yearly audit, tax and budget exercise

• Oversee the Reporting Team and supervise GL/FA team daily

• Align work processes for entities within the team to achieve consistency and efficiency.

Requirements

• Candidate must possess at least Bachelor’s Degree in Accounting, ACCA level 3 or equivalent with CPA certification

• At least 5 years’ of working experience in handling full set accounts and management reporting, preferably a minimum of 2 years in managerial position

• Familiar with Financial reporting standards (FRS), accounting principles, Singapore tax knowledge, BPC

• Strong in SAP Financials modules & excel preferred

• Possesses strong leadership and people management skills, commercial acumen and resilience, analytical mind and communication skills

• Able to work alone and in teams under stress and meet challenging deadlines

ACCOUNTABILITY:

This role is accountable for managing the Fuels product portfolio, guiding the strategic direction and driving the profitable growth of the Fuels business by delivering sustainable winning value propositions for markets and customers in Southeast Asia, Taiwan and Australia. It’s an individual contributor role.

RESPONSIBILITIES:

Product Line Management

• Develop, communicate and implement the regional product line strategy
• Lead the Fuels product positioning activities in support of customers’ business plan
• Provide marketing management (product, pricing, promotion) in designated end use
• Provide input and implement product line complexity management plans for the region
• Support Product Development and Commercialization Excellence and proactively manage the Fuels product portfolio

Sales and Technical Support

• Work with the regional Sales team to achieve the annual sales plan, incorporating technical projects as needed
• Provide Fuels product line support to Lubrizol Sales with customer visits, presentations, product and technical training
• Understand customer and competitor’s value propositions, strengths and weaknesses and identify threats; convert market changes into opportunities for growth
• Gain market info to guide new product development strategies
• Maintain opportunity list for region and drive activity necessary to gain business
• Manage projects, involving colleagues from a range of departments and locations from initiation to successful and timely completion
• Develop estimates and project scope independently (objectives, milestones, resources, and economics)
• Accurately collate, analyze and interpret data from laboratory and mechanical testing

REQUIREMENTS – EDUCATION, EXPERIENCE, SKILLS:

Education & Professional Background:

• Bachelor’s degree in chemistry or engineering
• 5-8 years in technical, commercial and product management roles, preferably in fuels additives
• Candidates having other qualifications with experience & proven track record in related positions may also be considered

Knowledge & Skills:

• Commercial and marketing skills including product positioning, strategic and value pricing
• Knowledge of customers, OEMs, competitors, and the market drivers in the Fuels market
• Be proactive and exercise high initiative
• Ability to establish strong relationships and to work within a matrix organization
• Strong presentation and communication skills
• Willingness to travel (20%)

Mission:

To help its customers become data driven by breaking down information silos, enabling them to optimize fleet performance and decision making through a single, collaborative user-interface.

Job Overview:

We are seeking a Customer Success Manager with a strong background in the maritime tech space to join our dynamic team. This role will have a dual reporting structure to the BV local Commercial Manager and OrbitMI VP of Customer Success. BV is a strategic partner and investor in OrbitMI, with OrbitMI Inc. being a NYC software-as-a-service company with offices and partners across the world. Our customers use our solutions to operate their fleets more profitably, efficiently, safely, and sustainably by connecting multiple systems into intelligent connected workflows directly via desktop and mobile app. The ideal candidate will play a critical role in supporting our commercial team, ensuring client satisfaction, and driving the successful adoption of our SaaS solutions in the maritime industry.

Key Responsibilities:

• Provide ongoing support to the commercial team by identifying customer needs and ensuring our SaaS solutions meet these requirements.
• Own the customer lifecycle from free pilot/trial through renewals ensuring that clients have a dedicated contact.
• Support new clients with training and set-up to drive adoption across the client organization.
• Build and maintain strong relationships with key maritime industry clients, ensuring a high level of customer satisfaction.
• Act as the liaison between customers and our technical team, translating technical details into business value.
• Conduct regular check-ins with clients to gather feedback, address concerns, and identify opportunities for service improvement.
• Develop and deliver training materials and presentations to enhance customer understanding and use of our products.
• Collaborate with the product development team to inform new features and solutions based on customer feedback and industry trends.
• Build strong relationships and collaboration with the local BV commercial teams to develop new opportunities and support existing customers.

Qualifications:

• Proven experience (minimum 3 years) in customer success or account management in the maritime tech space.
• Strong understanding of SaaS products and their application in the maritime industry.
• Excellent communication and presentation skills, with proficiency in both English and Chinese languages.
• Ability to analyze and interpret technical data and translate it into commercial insights.
• Bachelor’s degree in a related field (e.g., Maritime Studies, Business, Technology) or equivalent qualification/experience i.e. Class One Master Mariner.
• Strong problem-solving skills and a customer-oriented attitude.
• Ability to work collaboratively in a fast-paced, dynamic environment.