Customer Success Manager (12-Month Contract)

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting
Email: [email protected]

Role Overview:
As a Customer Success Manager, your primary goal will be to ensure that clients derive maximum value from our secure and efficient data-sharing solutions. You will guide them through every stage of the journey, from understanding their needs to implementing tailored solutions and offering ongoing support. By focusing on a smooth and impactful experience, you will help foster long-lasting relationships built on trust, ensuring the seamless adoption and success of our platform.

Key Responsibilities:
- Project Oversight: Manage a range of projects from start to finish, ensuring successful execution and positive outcomes for clients.
- Customer Consultation & Solution Tailoring: Collaborate with clients to understand their business objectives and challenges, offering customized solutions that meet their specific needs.
- Stakeholder Collaboration: Act as the key point of contact between clients and internal teams, ensuring that customer requirements are clearly understood and incorporated into the solution development process.
- Hands-On Leadership: Work closely with multidisciplinary teams to drive the successful delivery of projects, ensuring that client expectations are met at every step.
- Customer-Centric Focus: Ensure that clients’ data-sharing experience is smooth, efficient, and provides them with consistent value, strengthening long-term relationships.

What We’re Looking For:
- Experience: Minimum of 5 years in digital transformation, with a strong background in data solutions or data warehousing. At least 3 years of experience in a customer-facing role focused on solving business challenges with technology.
- Analytical & Technical Skills: Strong ability to assess customer needs and design solutions that leverage technology to address them.
- Self-Starter & Organized: Able to manage multiple tasks simultaneously while thriving in a fast-paced, dynamic environment.
- Stakeholder Management: Proven experience in managing relationships across both private and public sectors.
- Clear Communicator & Team Player: Strong verbal and written communication skills, with the ability to collaborate effectively with diverse teams and present complex ideas to clients.

Industry Overview:
This role is part of the data solutions and digital transformation industry, which focuses on improving how organizations share and manage information. As businesses increasingly adopt digital technologies, the demand for secure, efficient data-sharing platforms continues to rise. This sector plays a key role in enhancing operational efficiency and decision-making across industries.

To Apply:

For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

The Project Manager is responsible for strategic planning, executing, and closing multiple projects according to deadlines and within budget. This role involves coordinating team members, managing stakeholder expectations, and ensuring project deliverables meet quality standards throughout the project lifecycle.

Key Responsibilities:

Project Planning & Strategy

• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop detailed project plans, and schedules, identifying key milestones and resources needed.
• Establish project budgets and monitor expenditures to ensure financial efficiency.

Project Management and Execution:

• Lead and motivate project teams, ensuring effective communication and collaboration.
• Conduct regular team meetings to review progress, address issues, and adjust plans as necessary
• Collaborate with various team members based on their skills and project requirements.
• Project Execution and Monitoring:
• Oversee the day-to-day operations of projects, ensuring adherence to project plans and timelines.
• Implement project management best practices and methodologies to enhance project efficiency and effectiveness.
• Assign tasks and responsibilities to team members.

Budget Management:

• Prepare and manage multiple project budgets, ensuring financial accountability.
• Monitor expenses and report on budget variances.

Risk Management:

• Identify potential project risks and develop mitigation strategies.
• Ensure compliance with organizational policies, industry regulations, and quality standards.
• Monitor and evaluate project risks throughout the lifecycle, implementing corrective actions as needed.

Stakeholder Engagement:

• Serve as the primary point of contact for stakeholders, ensuring clear and effective communication throughout the project lifecycle.
• Prepare and present project status reports, including progress, risks, and financial performance, to senior management and other stakeholders.
• Manage stakeholder expectations and address any concerns promptly.

Continuous Improvement:

• Ensure all project deliverables meet quality standards and project specifications.
• Conduct regular project reviews and implement improvements.
• Implement lessons learned from completed projects to enhance future project management practices.
• Stay current with industry trends, tools, and technologies to continuously improve project execution and delivery.

Procurement activities:

• Identify and evaluate potential suppliers based on quality, price, delivery times, and service.
• Negotiate terms and conditions of contracts with suppliers, including pricing, delivery schedules, and payment terms.
• Address any issues related to quality, delivery, or service, and work with suppliers to implement corrective actions.
• Ensure that all procurement activities comply with legal, regulatory, and internal policies.

Qualifications:

• Bachelor’s degree in Project Management, Business Administration, Engineering, or a related field
• Minimum 5 years experience in project management and procurement
• Minimum 5 years of relevant managerial experience in manufacturing or relevant industry
• Proficient in Microsoft office applications and other relevant software (eg. Navision)
• Strong written and verbal communication skills
• Strong analytical and problem-solving skills.
• Able to multi-task in a fast-paced environment
• A dynamic team leader with a positive working attitude. Able to organize and lead a small team to attain business excellence

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref24#trustrecruit.com.sg or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Teah Yan Lin (Rolland)

EA Personnel Reg No: R23115528

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Senior Marketing Manager to be part of their Marketing Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Senior Marketing Manager:

• Develop and execute marketing plans aligned with company objectives.
• Drive planning and communications efforts to support overall goals.
• Collaborate with B2B teams to create marketing collateral and support campaigns.
• Ensure quality standards and timely delivery of marketing assets with suppliers and customers.
• Manage agency relationships to optimize marketing spend within budget limits.
• Follow compliance policies for vendor engagement and ensure legal protections (e.g., trademarks).
• Enhance brand image and manage public relations and CSR initiatives.

Requirements:

• Degree in Marketing
• At least 8 years experience with experience in 360 marketing

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Leading building management company
• Headquartered in Singapore with 12 overseas offices
• Attractive Remuneration Package

Responsibilities:

• Assist in guiding the team of Property Officers for all the estate management matters of a Division to effectively carry out the functions and duties of the Town Council.
• Involve in inspection of horticultural works, upgrading building projects and building maintenance issues.
• Liaising with contractors and attending to improvement works and feedback from the customers.
• Establish close partnership with relevant agencies and grassroots organizations to achieve the vision and mission of the Town Council.
• Reporting to the Property Manager.

Requirements:

• Diploma or Degree in Real Estate for Business / Facilities Management for Business / Intelligent Building Technology / Green Building & Sustainability / Building Services / Civil / Structural / Mechanical / Electrical Engineering
• No experience needed! (Training will be provided)
• Good communication, interpersonal and organization skills

Salary: $2,800 - $4,000

Working hours : 5.25 days work week (8.30am - 5.30pm) Alt half day Saturday (8.30am-12.30pm)

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Assistant Accounting Manager (Japanese Speaking/SAP/Manufacturing)

Responsibilities

• Manage financial analysis, Budgeting and forecasting activities
• Develop financial models to analyze and project the company's financial performance.
• Conduct in-depth financial analysis to support strategic initiatives and business decisions.
• Provide insights and recommendations on opportunities for revenue growth, cost optimization, and profitability enhancement.
• Collaborate on annual business planning and growth strategies with department heads to gather budget inputs and ensure alignment with strategic goals.
• Monitor and analyse key metrics to provide insights and recommendations for improving
• financial performance
• Monitor the performance of investments and evaluate project proposals for return on
• Investment.
• Analyse trends to reduce financial risks associated with making investment or spending decisions.
• Fostering a culture of collaboration, accountability, and continuous improvement and implement best practices and innovative tools to improve data analysis and reporting capabilities.
• Analyse and explain variances between actual and budgeted figures.
• Offer timely financial insights and recommendations to support key decisions.

Requirements

• Bachelor degree in Accounting & Finance or relevant qualification with 4 years of relevant experience.
• Strong financial analysis and communication skills.
• Proficient in the use of MS Office and SAP.

Interested applicants please submit your resume to [email protected]

Job Role:

We are seeking a highly motivated and experienced B2B Digital Marketing and Performance Marketing Manager to lead and execute our marketing strategies targeting Small and Medium Businesses (SMBs) in Singapore. The ideal candidate will be responsible for driving lead generation, optimizing digital marketing campaigns and improving overall marketing performance to support business growth in the SMB vertical.

Key Responsibilities:

● Develop and Implement B2B Digital Marketing Strategy:

o Design and execute comprehensive digital marketing plans focusing on SMBs in Singapore.

o Create targeted campaigns across various digital channels (Google Ads, LinkedIn, Facebook, Email marketing, etc.) to generate qualified leads.

o Collaborate with the SMB digital sales team to align marketing efforts with overall business goals.

● Performance Marketing & Optimization:

o Manage paid media campaigns with a focus on performance, ROI, and lead acquisition.

o Conduct A/B testing to enhance campaign performance and improve conversion rates.

● Content Roadmap:

o Work closely with brand and marketing communications team to develop relevant content that resonates with the SMB audience.

o Develop a content roadmap and implement it across digital channels based on the content theme and roadmap.

● Data Analysis and Reporting:

o Use analytics tools (e.g., Google Analytics, HubSpot, or similar) to track campaign performance and provide actionable insights.

o Prepare regular reports on KPIs, campaign performance, and ROI for senior management.

● Market Research & Trends:

o Stay up-to-date with the latest digital marketing trends, tools, and best practices within the SMB segment in Singapore.

● Collaboration & Leadership:

o Manage relationships with external agencies and vendors (if required) to ensure effective execution of marketing campaigns.

Qualifications:

● Bachelor’s degree in Marketing, Business, or a related field.

● Minimum of 4-6 years of experience in B2B digital marketing, with a focus on performance marketing.

● Proven experience working with SMBs in Singapore/Malaysia/Indonesia is a plus.

● Strong knowledge of paid media platforms (Google Ads, LinkedIn Ads, Facebook), SEO, and content marketing.

● Proficient in marketing analytics tools and CRM systems.

● Excellent communication and project management skills.

● Results-driven mindset with a strong focus on metrics and ROI.

As a Cyber Security Technical Sales Manager (Overlay Role) for the Maritime sector, you will provide specialized technical expertise in cybersecurity solutions, working alongside account managers to support complex sales processes. In this role, you will focus on helping maritime clients (such as ship owners, Ship Managers) identify cybersecurity risks and design solutions tailored to their specific operational and regulatory needs. You will play a vital role in bridging the gap between technical teams and sales, ensuring clients receive the best possible cybersecurity solutions.

This overlay position requires a collaborative approach, as you will work closely with account managers throughout the sales lifecycle to secure new clients and strengthen relationships with existing ones by offering in-depth technical consultation.

Key Responsibilities:

1) Collaboration with Account Managers is key:

• Partner with account managers to identify client needs and offer technical expertise during sales engagements.
• Support account managers in creating and executing account plans with a focus on cybersecurity offerings for the maritime sector.
• Deliver Cybersecurity proposals to the account managers that meet customer requirements in coordination with the technical teams.

2) Technical Expertise & Solution Design is required:

• Provide deep technical knowledge of cybersecurity solutions and managed services, including security assessments ( such as GRC, PenTest), SOC Services, network security, endpoint protection, cloud security, and maritime-specific IT/OT systems in addition
• Assist in designing customized cybersecurity solutions combining people, process and technologies for maritime clients, ensuring compliance with industry regulations (e.g., IMO 2021, NIS 2, IACS UR E26/27).

3) Sales Enablement & Support:

• Equip account managers with the necessary technical information and tools to effectively communicate cybersecurity solutions to maritime clients.
• Collaborate with marketing and product teams to develop technical sales materials (presentations, case studies, product specs) that support sales efforts.
• Prepare and deliver technical product demos, workshops, and presentations for prospective and existing clients.

4) Client Engagement & Relationship Building:

• Serve as the technical point of contact for maritime clients, offering guidance throughout the sales process and after solution deployment.
• Build strong relationships with client technical teams (CISOs, IT managers) and act as a trusted advisor for their cybersecurity needs.
• Ensure that proposed solutions align with client operational goals and regulatory requirements.

5) Cross-Functional Coordination:

• Work closely with internal teams (product development, technical support, cybersecurity experts) to ensure proposed solutions meet client needs.
• Collaborate with pre-sales and post-sales technical teams to ensure smooth implementation of cybersecurity solutions for maritime clients.

6) Market Intelligence & Continuous Learning:

• Stay informed of the latest cybersecurity threats, regulatory changes, and technological advances impacting the maritime industry.
• Share insights with account managers and broader teams to refine sales strategies and product offerings.

7) Reporting & Metrics:

• Provide regular updates to sales leadership on the technical status of accounts, solution proposals, and ongoing opportunities.
• Monitor and report on the technical success of cybersecurity deployments in client environments.

Key Performance Indicators (KPIs):

1) Collaboration and Sales Effectiveness:

• Sales Orders Closed: Track and achieve the number of sales orders closed in partnership with account managers, , indicating success in the sales pipeline.
• Revenue Generation: Monitor total revenue generated from cybersecurity solutions, with specific targets for quarterly, and annual revenue from the maritime sector.

2) Technical Sales Success:

• Number of technical assessments and solution designs completed for maritime clients.
• Number of product demos and presentations delivered to prospective clients.

3) Training & Knowledge Sharing:

• Number of internal and external training sessions or technical workshops conducted to enhance product knowledge.
• Feedback from account managers and clients on the value of technical input during the sales process.

4) Product Expertise & Continuous Learning:

• Staying up-to-date with the latest cybersecurity trends and technologies in the maritime sector.
• Number of certifications or continued education credits achieved annually in cybersecurity.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 10+ years of experience in technical sales, cybersecurity, or solution engineering, with a focus on maritime or critical infrastructure industries.
• Strong knowledge of cybersecurity frameworks, compliance regulations (IMO 2021, ISPS), and maritime IT/OT systems.
• Proven ability to collaborate effectively with account managers and sales teams to close complex deals.
• Excellent communication and presentation skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Ability to travel for client visits and industry events as required.

In this overlay role, the Cyber Security Technical Sales Manager will provide the technical depth needed to support account managers, delivering specialized expertise that ensures the successful design and deployment of cybersecurity solutions in the maritime sector.

Job Responsibilities:

• Point of contact for the retail business in Singapore for all HR related matters
• This is not limited to employee onboarding, payroll, claims and annual leave processes, implementing new HRIS, employer branding etc
• Responsible for monthly payroll processing/checking (30+ HC) + corporate office (abt 20 HC), insurance renewal and office administrative tasks for the Group and retail entities based in Singapore
• Liaison with the Union on all tripartite matters and collective agreement
• Support and leading HR transformation projects aiming to enhance operational efficiency, employee experience and organization culture
• Responsible for end-to-end recruitments across the board
• Manage the employee full life cycle from hire to retire
• Any other ad hoc duties as assigned

Job Requirements:

• At least 5 years of HR experience, preferably in the retail industry will be advantage
• Keen in HR Generalist and regional HR Transformation projects
• Have a mindset for continuous improvement (pro-active to reach out for clarification) and technical savvy
• Strong knowledge of Singapore and Malaysia employment laws and practices
• Possess good communication and interpersonal skills
• Good planning and organizing skills
• Knowledge of TimesSoft would be an added advantage

Interested candidates, submit MS Word resume to [email protected] or contact +65 62251232

The Business Advisors (BA)/Key Industrial Partners' (KIP) Manager undertakes the leadership of the full qualification process of the partners and is accountable for its successful achievement in line with contributors’ expectations.

The jobholder will closely interact and cooperate with all Regional Company stakeholders from Operations, Legal and Finance departments but also with the Heads of Regions, Country Directors, and Operational Units stakeholders.

It is expected the BA/KIP Manager to assume the following responsibilities:

• With reference to Best Practices, Thales instructions, Compliance and Ethics rules, jobholder will actively participate in the reinforcement of Governance within the Regional Company and related Regions with regard to the quality and relevance of the Business Advisors and Key Industrial Partners files;
• Significantly contribute to develop instructions awareness to all stakeholders e.g the Country Directors or Operating Units (processes, ethics and compliance);
• Participate in the Projects and/or Domains selection to be addressed by Business Advisors and Key Industrial Partners by providing advises and sharing Regional Company’s expertise in partnerships management;
• Participate in the selection and the qualification of Business Advisors, from request by the Head of Regions / Country Directors until sign-off of the selection and agreement file by the entitled persons; anticipate re-qualification process;
• Perform qualification of Key Industrial Partners, from request by the Country Directors until sign-off of the qualification file by the entitled persons; anticipate re-qualification process;
• Manage and actively support with the Country Directors, the commercial and day-to-day relationships with the Business Advisors and Key Industrial Partners;
• Ensure that qualification process and business timelines are consistent (through regular updates with Countries, use of Group tools and reports such as GCRM, Gates planning, Monthly Order Intake Reviews, Quarterly Marketing & Sales Reviews);
• Ensure that Thales Key Industrial Partners portfolio sustains the needs of forecasted business for the Countries of interest (ref. to Sales Execution Reviews (SER) / Sitcom);
• Report on a regular basis on Key Industrial Partners status versus Thales SER/Sitcom coverage, qualification cycle versus business planning, qualification status, partners assessment;
• Actively contribute to the partnership strategy in the Regions by providing adequate inputs for Country Strategic & Marketing plans – as well as MTIP when relevant, and contribute to the implementation of Framework Agreements with the Key Industrial Partners;
• Closely follow-up and monitor action plans in progress within the regional Companies resulting from Qualification, Audit …

Requirements

• The jobholder should have 10 to 15 years professional experience, of which 7 years and above in BA/KIP selection and qualifications.
• Must have experience of BA/KIP selection and qualifications including THALES Sales Execution Reviews (SER) / Sitcom coverage, qualification cycle versus business planning, qualification status management, partners assessment.
• She/he should possess teamwork mindset, with ability to engage stakeholders, human and relational qualities, leadership skills, pro-activity and promptness to react, rigor and organization capabilities, obstinacy and self-confidence, autonomy and accountability, adaptability and openness to multi-tasking, creativity and curiosity, exemplarity and appetite for evolving in a multicultural, international and fast changing environment.

Responsibilities

• Ensuring team are executing orders & supporting operational matters in relations to customers requirements for regulations & compliance
• Develop and execute a comprehensive customer success strategy aligned with the company's goals and objectives
• Establish and maintain strong relationships with key customers, acting as a trusted advisor and advocate for their needs
• Implement best practices for customer onboarding, adoption, and retention, ensuring seamless and positive customer experiences throughout the lifecycle
• Collaborate cross-functionally with sales, product, marketing, and other teams to drive customer satisfaction and identify opportunities for upsell and expansion
• Analyse customer data and feedback to identify trends, insights, and areas for improvement, and implement strategies to address them

Requirements

• Degree in business administration, Marketing, or related
• 10 years of relevant experience within Customer Service scope, with hands on working exposure in SAP modules such as Sales & Distribution (SD) or Order to Cash (O2C)
• Proficient in leading a team, regional experience is a plus

Account Manager

Kerwin Tan Kai Bin (R1331624)

[email protected]

EA16S8107

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Assistant Manager, Retail Operations, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Assistant Manager, Retail Operations:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

To lead the nursing team and related healthcare workers in the ward, and be responsible for the day-to-day operational work flow in the Nursing Department.

• Is responsible for the compliance of all nursing standards as stipulated by MOH and SNB.
• Leads quality assurance activities to monitor and evaluate the quality and appropriateness of nursing care. Ensures quality audits and planned and conducted periodically. Follow up with areas of corrective improvements.
• Ensures written policies and procedures and work process are available and up to date to guide the provision of nursing care.
• Monitor the smooth transition of the residents from acute to chronic care and back to the community, where possible.
• Direct care of the residents to ensure compliance to standards.

Job Requirements:

• Diploma / Degree in Nursing
• Registered Nurse with Singapore Nursing Board
• At least 2 years relevant experience in surpervisory roles
• Good public relations and communication skills
• Proficient in Microsoft Words, Excel, Power Point and Outlook
• 5 days work week on roster

Check out http://abercare.sg/jobs-vacancies/ for more details

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504