At RB Food Group, we believe that food is more than just sustenance — it’s an experience that brings people together. As a vibrant player in the food and beverage industry, our mission is to create exceptional culinary experiences that delight the senses and foster connections. With a team of passionate chefs and culinary experts, we craft dishes that celebrate flavor, creativity, and the joy of sharing meals with others.
With our extensive experience in the hospitality business, we are deeply committed to the people behind every dish and every experience. Our focus is on building a community of talented individuals who share our love for great food and exceptional service. Whether you're enjoying our curated menus or sipping on our crafted beverages, we aim to inspire moments of joy, connection, and culinary discovery with every bite and sip.
As the Restaurant Supervisor, you will play a critical role in operations, enhancing guest experiences, and maintaining the highest standards of food and service quality. Your responsibilities will include overseeing daily operations, attending to guests needs promptly, and ensuring a welcoming and efficient atmosphere. The ideal candidate will have leadership presence, excellent communication skills, and a passion for delivering exceptional hospitality.
What will you do?
- Supervise daily restaurant operations, ensuring all staff provide excellent service and maintain high standards.
- Lead and motivate the front-of-house team, including servers, hosts, and runners, ensuring teamwork, productivity, and positive morale.
- Oversee guest seating, service flow, and ensure efficient table management for optimal guest satisfaction.
- Monitor staff performance, conduct regular training, and provide coaching to improve service and operational standards.
- Ensure that all food and beverage items are served promptly, accurately, and at the highest quality.
- Handle customer inquiries, complaints, and special requests, resolving issues promptly to maintain guest satisfaction.
- Assist in inventory management, ordering supplies, and ensuring stock levels are maintained.
- Ensure compliance with health, safety, and sanitation standards, including maintaining a clean and organized work environment.
- Work closely with the management team to implement promotions, special events, and seasonal menus.
- Support in staff scheduling, timekeeping, and labour cost management.
- Assist with opening and closing duties, including cash handling and securing the premises.
- Provide assistance to the restaurant manager with administrative tasks and daily operational reports as required.
Who we look for?
- Previous experience in a supervisory role in the hospitality or food service industry.
- Happy to go the extra mile to make someone's day.
- Positive attitude, with a passion for providing excellent customer service.
- Ability to remain calm and professional in a fast-paced environment.
- Takes initiative and ownership of your responsibility.
- Experience with POS systems is a plus.
What will you get?
- 5-Days Work Week
- Staff Meals and Late Night Transport
- Medical and Healthcare benefits
- Opportunity to develop and grow with the brand
- Work Location - Central/South
We value your growth as much as ours. Join us in this journey and unlock a new milestone in your F&B career.
Successful applicants will be contacted for an in-person interview.