Survey Experience Supervisor (Inbound)

Salary: S$3,000

Work duration: Immediate till 31 August 2024 (Might get extendable/ transfer to other projects subject to the performance)

Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.

Work location: Clarke Quay/ Novena (work in office)

Job Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Job Requirements:

• Minimum 5 years of relevant experience with proven record in supervisory role
• Proficient in Microsoft Office especially MS Excel (Knowledge on Pivot table & vLookup will be added advantage)
• Excellent written and verbal communication skills
• Excellent interpersonal and active listening skills.
• Excellent problem solving and negotiation skills
• Outstanding organizational and leadership skills
• Able to work in high pressure, stressful situations
• Excellent customer service skills
• Experience with coaching or training
• Comfortable to work in a dynamic and fast-paced environment with tight project timelines
• Able to handle unexpected situations and provide appropriate solutions to stakeholders
• Able to work shift duties and weekends when necessary
• Selected candidates are required to complete the training course and passed the tests based on the given criteria
• Only Singaporean may apply

Should you be interested in this position, please contact Neo at 91708126 (http://wa.me/6591708126) directly for fast respond.

Interested candidate please click on the following link to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. https://go.persolkelly.com/job/apply/4771

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Personnel No: R22110343 • EA Personnel Name: Neo Shou Qi

OUE Restaurants is launching an exciting nightlife and culinary destination in the 4th quarter of 2023, and we are building a team of like-minded individuals who believe in creating experiences and meaningful connections (as much as we do).

Located in the heart of the Central Business District of Singapore and perched at the roof-top of one of the city’s iconic skyscrapers, the venue will present 2 concepts across 3 levels and will operate from lunch time till late night.

Job Summary

The Guest Relations Senior Supervisor will be hired to be part of the Guest Relations Team. This role requires an individual who has an outgoing personality and excellent guest service skills to provide an unparalleled service experience to our exclusive VIP guests. This Guest Relations Senior Supervisor will be managing the first impressions of our guests and should perform duties assigned to the highest standards to establish and maintain relationships with VIPs and guests and encourage repeat visits.

Key Responsibilities

• Recognizing VIP and regular guests.

• Monitor and manage daily bookings and ensure reservations have been assigned to maximise seating plan.

• Ensuring CRM system is up to date with customer details and preferences.

• Continuous acquisition of new VIP guests.

• Understand each guest’s needs and preferences to provide personalized service.

• Coordinate reservation requests directly with customers and with Guest Experience Supervisor.

• Contribute to the smooth and efficient running of the guest experience journey.

• Establishes and maintains positive customer contact at the restaurant/club.

• To generate revenue while maximising existing revenue streams utilizing our active database.

• Assist the Events and Sales Manager with related duties as assigned.

• Always maintaining high grooming standards and professional appearance.

• Communicates guest’s comments to the Guest Relations Managers.

• Actively seek feedback from guests to identify areas of improvement.

• Communicates with management, Guest Relations Team & Service Team to rectify all customer needs, comments, or incidents.

• Responsible for the general upkeep of the restaurant/clubs and facilities, to ensure all VIPs and guests are being always provided the best experience.

• Identify VIP bookings and ensure that they are flagged to the operations team so that special requests and arrangements can be made by the relevant person.

• Performs all other related and compatible duties as assigned.

Requirements

• Minimum Diploma holder.

• Minimally 3 years of work experience in Hospitality, Customer Service preferred.

• Good oral and written communication skills must be fluent and literate in English for communication with stakeholders, bilingual experience preferred.

• Ability to maintain a calm composure with difficult customer interactions and customer disputes.

• In-depth experience in managing reservation.

Roles & Responsibilities

- Ensures all invoices are posted timely in the accounting system. Responsible to check that these are tally against purchase orders/delivery notes.

- Assist Accountant with performing month-end accruals for any unprocessed invoices and for goods and services received at the end of the month.

- Prepare accrual journal, generates creditors aging listing at month-end, and ensure the balances tally with General Ledger.

- Perform monthly reconciliations between Accounts Payable sub-ledger accounts and supplier statements; liaise with vendors on discrepancies (if any) to ensure up-to-date accounts payable records.

- Prior to payment, the Accounts Payable Executive must ensure all the supporting documents such as purchase orders/delivery notes/purchase requests, etc. and authorizations are complete and attached to the invoices.

- Assists in the reconciliation of GST Input Tax on a monthly basis.

- Carry out any other accounting tasks and ad-hoc duties

Education & Work Experience

- GCE ‘O’/‘A’ Level with LCCI in Accounting or Diploma in Business Studies /Accountancy or similar qualifications

- Proficient in Microsoft Excel

- Preferably 1-year experience in accounts payable

- Meticulous with an eye for detail

- Possesses good communication and analytical skills

- Good time management and solutions-oriented

Salling Search is recruiting for a Corporate Finance Executive/Assistant Manager for our client.

Key Responsibilities

• Provide documentation support for financing and banking matters
• Administrative assistance in executing treasury operations
• Administrative assistance in vessel insurance matters
• Serve as a liaison in corporate communications with external parties
• Support marketing media channels and manage corporate events
• Required to handle payroll for 70 office staff and 200 foreign workers
• Ensuring compliance with MOM regulations

Interpersonal Management

• Open, respectful and approachable
• Act with integrity and honesty
• Passion to develop skills and industry knowledge through a variety of means
• Ability to work unsupervised to meet deadlines
• Flexible and able to multi-task
• Equally driven by both independent work as well as collaborating in a team

Requirements

• At least 2-3 years of relevant experience (preferably with a financial institution)
• Possess at least a Diploma
• Proficient in Microsoft Office applications
• Good interpersonal and communication skills
• Strong time management and organizational skills

The Company

Join a Global Leader in the trading industry, headquartered in Japan with global presence.

Due to business expansion, we are actively recruiting for a Senior Finance Manager to be based in the Singapore office.

The Role

Reporting to the Managing Director and leading a team of 5, you will be responsible for financial closing and reporting, management reporting, group consolidation, preparing balance sheet, profit and loss statement, cash flow, working capital, tax (GST/GTP tax incentive/Transfer pricing) and other reports, maintaining accounting controls by complying to policies and procedures. Other key responsibilities include overseeing the financial systems of the company, the accounting processes and asset management, ensuring compliance with internal control policies in a JSOX environment as well as company secretarial matters. Liaise with external auditors and professional advisors on related matters. Develop and maintain good relationship with banks on trade financing and facilities. Last but not least, provide guidance to the Finance team and support any other ad hoc projects relating to finance.

Your Profile

To qualify for this role, you must have a Bachelor Degree in Accountancy with minimum 10 years of relevant experience in a MNC and spent the later years in a supervisory role. This role requires understanding of complex consolidation concept and hands-on experience in using SAP and MS Office applications. We are looking for a meticulous, analytical, technically competent Finance leader with excellent interpersonal and communication skills.

Apply Today

Please send your resume, in WORD format only and quote reference number GC12888059, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | EA Licence no.: 07C5595 | Chia Lan Xian Gina EA Registration no.: R1109282

1. JOB DESCRIPTION

Job Title

Finance Manager / Executive

Occupation

FINANCE MANAGER / Executive

Job Description & Requirements

Finance Manager / Executive

Job Category Finance & Accounting
Location Singapore CBD
Schedule Full-Time

JOB SUMMARY

Manages the day-to-day operation of the accounting. Direct Report to Managing Director. Primary responsibilities include financial analysis and financial reporting, audit and control, and owner reporting.

Duties & Responsibilities

· Oversee Accounts Payable and ensure timeliness and accuracy in invoice/payment processing to vendors, staff.

· Monthly, Quarterly, Yearly Financial Statements/Accounting Close.

· Handle period-end activities, ensure timely and follow up on GRIR, Bank Clearing, open Balance Sheets items.

· Handle audit queries independently

· Cash/Bank Handling (if needed)

· Process all payment methods in accordance with Accounting procedures and policies.

- Processed payroll and CPF.

· Any other duties as may be assigned from time to time.

To be successful in the role, you should have:

· 5+ years of Finance experience.

· Degree in Accountancy, ACCA or equivalent qualified

· Self-motivated, meticulous, and analytical person

· Good understanding of Singapore Financial reporting standards and International financial reporting standards

· Team player

· Excellent command of English and Mandarin (written and spoken).

· Proficient in MS Office applications

· Support Director in accounting operations with company's financial strategy.

· Singaporeans/PRs only

How to apply

Send your resume to [email protected] with the subject line "Finance Manager / Executive Application".

Only shortlisted candidates will be notified.

Responsibilities:

Finance Business Partner Scope:

The role of the Finance Business Partner is to collaborate with divisions and project teams in various financial activities, including funding requests, budgeting, forecasting, and financial analysis. Key responsibilities include:

- Ensuring timely performance of month/year-end close activities, such as accruals.
- Conducting detailed monitoring and analysis of operating revenue, expenses, and capital expenditure utilization against budget and funding sources.
- Preparing financial performance reports, full-year forecasts, and providing commentaries on variances.
- Collaborating with project teams on monthly forecasts and budget submissions, including reviewing the submissions.
- Ensuring compliance with company policies, accounting standards, internal memos, and government policies.
- Maintaining ongoing engagement with business units to stay updated on business developments.

Project Management and Dashboarding Scope:

In addition to the Finance Business Partner responsibilities, this role also involves conceptualizing and building Tableau dashboards and troubleshooting any errors that may arise. Key responsibilities include:

- Assisting in the implementation of Tableau Dashboards, including data collation and data wrangling in Excel prior to uploading to the Tableau server.
- Verifying the accuracy of data transposed from Excel to Tableau and ensuring the accuracy of dashboards.
- Making improvements to Tableau Dashboards, including minor bug fixes and conducting impact analysis for new requirements and features.
- Collaborating with Finance Business Partners on day-to-day operations, including financial analysis that will be used for data analysis in Tableau Dashboards (such as Cost Centre Variance Analysis).

- Undertaking ad hoc projects and analysis work, as well as any other duties assigned when required.
- Working with and coordinating various stakeholders on project implementation.
- Preparing PowerPoint presentations and providing project updates to management on a weekly basis.
- Clearly articulating and summarizing issues and roadblocks to management, while also proposing solutions.

Overall, this role requires a professional and proactive approach to financial analysis, project management, and dashboarding. The ability to effectively articulate and summarize issues and roadblocks to management, while proposing solutions, is essential.

· Co-ordinate with divisions to ensure month/year-end close activities are being performed timely

· Ensure timely reporting of divisional monthly financial reports

· Provide analytical review of monthly financial performance, highlighting key variances and investigate exceptions

· Monitor fixed and variable costs to clearly understand cost drivers and improve budget marksmanship

· Review and provide input on financial related matters for funding request, quarterly project reporting and end of project reporting

· Detail monitoring and analysis of operating revenue, expenses and capital expenditure utilisation against budget and funding source

· Partner division and project team on monthly forecasts, annual budgets, revised budget submission including presentation to stakeholders for approval and recommend moderation where necessary

· Monitor fixed and variable costs to clearly understand cost drivers and improve budget marksmanship

· Ensure compliance of company policies, accounting standards, IMs and Government polices

· Ongoing engagement with business unit to stay updated on business developments

· Building partnerships and maintaining strong relationship with business unit

· Undertake ad hoc projects and analysis work or any other duties assigned when required

· Co-ordinate the preparation of divisional forecasts and annual budgets for review and approval

Job requirements:

· Degree in Accountancy/ACCA or a relevant professional accounting qualification with at least 8 years of experience. Prior experience in Finance Business Partner, Audit and Technology company is preferred

· Demonstrates exceptional problem-solving skills and a knack for thinking innovatively, going beyond conventional approaches.

· Possesses a deep understanding of business acumen, enabling effective decision-making.

· Exhibits a positive and proactive attitude, coupled with meticulous attention to detail. Proficient in handling extensive data and adept at performing hands-on tasks.

· Thrives in dynamic, fast-paced environments, readily adapting to changes. Comfortable with taking the lead in proposing, justifying, initiating, and implementing transformative changes.

· Possess good organization skills, supervisory skills, initiatives and detailed oriented

· Strong team player, independent with excellent communication skills

· Meticulous, detailed and ability to prepare monthly management reports in a timely and effective manner

· Proficient in Workday, Dashboarding tools and Microsoft Office such as Microsoft Excel, PowerPoint, Tableau. Programming knowledge will be an advantage

Location : Alexandra / Pasir Panjang (nearest MRT station : Labrador)

Salary Range : $5500.00 - $7,500.00

We regret to inform that only shortlisted candidates will be contacted.

Interested candidates, please forward your resume to [email protected]

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 I RCB No. 200007268E

EA Reg. No. R1107631 Teresa Chan Poh Pin

Job Description & Requirements

Responsibilities:

1. Office Administration:

- Administrative support for all BUs including managing office suppliers, catering, meeting scheduling, travel bookings, courier logistics and other operational tasks;

- Coordination of employee events and activities, including training, team building, anniversary celebrations etc;

- Supporting office renovation and/or relocation as well as premise maintenance;

- Understand and follow company administrative standards and policies and are responsible for all administrative activities in the office, corporate policy/proceeding optimisation;

- Responsible for reception phone calls to ensure effective and professional communication is delivered both internally and externally;

- Other responsibilities assigned by the Admin Manager.

2. Employee Relations
- Work with HR manager on HR-related functions, i.e. conduct orientation sessions, employee relations and employer branding establishment ;
- Assists employee lifecycle in the company, i.e. onboard and exit process;
- Support HR training programs;
- Comply with local labour law, advise the management team and HR on needed actions.

Job Requirements:

· Preferably with 1 to 3 years of relevant experience.

· Proficient in MS Office applications.

· Self-motivated and able to work both independently and collaboratively.

· Strong responsible attitude and team player to complete tasks on time.

· Good communication and interpersonal skills in both English and Mandarin.

· Strong numerical and analytical skills, with attention to detail.

· Willing to take up new challenges.

· Limit to SPR/SC.

We regret that only shortlisted candidates will be contacted for an interview.

Note: We are an equal opportunity employer and welcome applications from individuals of

all backgrounds.

Benefits Summary:

• Up $2600 + Bonus + Benefits
• 5 Days work week
• Working Location: Transport Provided at Tuas MRT Station

Responsibilities:

• Processing and preparing financial statements
• Handle on audit schedule and bank reconciliation
• Creating invoices to send out, as well as following up with clients on any necessary paperwork
• Prepare quarterly GST reporting
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

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https://wa.me/6582693981

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Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• To set up and clean of operating equipment for daily functions requirements
• To maintain and clean kitchen equipment at all kitchen area
• To plan staffing to optimize productivity using minimal casual labour wherever necessary
• To maintain minimal yet sufficient chemical usage at all ware-washing kitchen areas
• To handle smooth operation of banquet and restaurant dishwashing area
• To inspect for cleanliness and safe working conditions kitchen washing area daily
• To update store inventory
• To inspect all Kitchen area with night cleaning Supervisor
• To make sure all Operating Equipment are cleaned properly before setting on the buffet area
• To report and update inventory of any losses and breakages discovered after functions
• To assist in developing and maintaining the highest standard relating to F&B outlets
• To replenish beverage items at Staff Canteen
• To perform any other duties that may be assigned by the Management

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• To prepare and finalize A.M. schedule planning.
• To train new Room attendant/s and Supervisor/s and monitor their performance.
• To conduct briefing in absence of Operation Manager.
• To plan and review task allocation of manning.
• To assist Operation Manager and Assistant Executive Housekeeper in room inspection standard.
• To assist ordering of guest supplies stocks and supervise runners’ daily operation
• To lead the maintenance of cleaning equipment and machineries.
• To assist in training, supervision and maintenance of grooming and standards within the scope of responsibility.
• To continually supervise, train and retrain (OJT) to all room attendants.
• To inspect rooms cleaned by room attendants for cleanliness and maintenance of deficiencies.
• To follow up on work performance of room attendants.
• To inspect all VIP, Showrooms and public areas.
• To supervise proper care and use of equipment, trolleys, caddies, cleaning and guest supplies.
• To perform any other duties that may be assigned by the Management.

Executive (Finance)

Dates: 6-month contract (Maternity Cover from Jun 24)

Salary Budget: $3,000

Location: Alexandra Road

Official working hours are 8.30am to 6pm (Mon to Thu) and 8.30am to 5.30pm (Fri)

Responsibilities:

• verification of grant claims to ensure they are in accordance with the funding guidelines from fund sponsors;

• ensure accuracy of claim amounts with relevant supporting documents;

• raise invoices in Workday for disbursement to grantees for verified claims;

• prepare submissions to seek reimbursement from fund sponsors;

• monitor the timely submission of claim forms and audit reports by grantees and

• support audits and other matters related to grant administration.

Requirements:

• Experience with Microsoft Office Applications (e.g. Word, Excel, Powerpoint) and knowledge in Workday System will be an advantage.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)