Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We’re looking for a APAC Portfolio Optimization Analyst to join our ever evolving APAC Operations team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

As a Payment Optimization Senior Analyst, you will enhance and optimize payments approval rates through data-driven strategies and analysis. You will work with our commercial teams across Asia to understand the payment performance of our customers, whilst collaborating with a global team of experts across other regions, our Product & Engineering functions, and global subject matter experts to drive improved commercial returns for our merchants and Worldpay.

What you’ll own

As a Payment Optimization Senior Analyst, you will enhance and optimize payments approval rates through data-driven strategies and analysis.

You will use predictive modeling, statistics, trend analysis and other data analysis techniques to construct models and analyses that explain or predict customer payment performance changes and solve a variety of business problems related to payment performance.

• Uses predictive modeling, statistics, trend analysis and other data analysis techniques to collect, explore and identify right data to be analyzed from internal and external sources
• Assists relationship managers and customer success managers with finding patterns and relationships in data.
• Builds predictive models using data, tests the model on results outside of the sample size and verifies model in real world.
• Enhance and optimize e-commerce payments approval rates through data-driven strategies and analysis.
• Utilize advanced data analytics techniques to proactively identify trends, anomalies, and opportunities for improvement
• Collaborates closely with cross-functional teams including product, engineering, and finance to implement solutions
• Set up dashboards and other visualization solution to enable automated and manual monitoring of payment approval metrics and develop actionable insights to drive performance improvements.
• Stay updated with industry trends and best practices in payments processing and fraud prevention
• Implement risk mitigation strategies while maintaining a seamless customer experience.
• Proactively and effectively interacts with other internal groups throughout Worldpay.
• Shares knowledge with other members of analytics, optimization and commercial teams
• Evaluates and improves internal tools and processes.
• Projects may include testing strategy development for marketing initiatives, supporting product lifecycle decisions, evaluating product utilization, supporting fraud detection, etc.
• Other related duties assigned as needed.

Where you’ll own it

You’ll own it in our APAC hub. With hubs in the heart of city centers and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe.

What you bring

• Bachelor’s degree in computer science or alternative STEM subject, or the equivalent combination of education, training, and work experience.
• Possesses strong understanding of internal business segment (stakeholders) and may require presentation skills.
• Typically requires experience in relational database structures, research methods, sampling techniques and system testing.
• Proficient in working with large-scale business data sets, fluent in scripting and rapid prototyping skills including expertise in one of SAS, WEKA, SPSS, as well as one of C/C++/SQL, Perl or Java.

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

● A competitive salary and benefits.

● Time to support charities and give back to your community.

● Parental leave policy.

● Global recognition platform.

● Virgin Pulse access.

● Global employee assistance program.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
• Determined. Inclusive. Open.Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

To find out more about working with us, find us on LinkedIn.

#LI-CW2

About the Client

Our client is one of the reputed MNC firms in Singapore

Responsibilities

Functional specification
a. Responsible to analyse and define detailed functional specifications based on the functional and non-functional requirements document.
b. Collaborate with Functional Business Analyst to clarify functional and non-functional requirements.
c. Define and ensure traceability from functional specifications to business requirements.

Technical Design
a. Responsible to create technical design.
b. Ensure technical design adheres to architectural roadmap, Development practices, and security requirements.
c. In case of vendor implementation: Ensure vendor resources create technical design document.
d. Collaborate with developers and infrastructure teams to clarify functional specification and technical design during build, test and deployment phase.
e. Collaborate with Production Support to establish IT operations procedures and document as part of Tech Design.
f. Coordinate execution of threat modeling process with assistance of Security Architect to ensure implementation of safeguards is comprehensive in accordance with threats.

Testing & Scope Management
a. Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request).
b. Provide input to impact assessment and estimation for Project Change Request.
c. Work with Test Manager to review test plan and functional test scope.

Key Requirements

Must have :-
• Commitment.
• Minimum 6 years of working experience in application testing, development and delivery.
• Ability to work in a fast-paced, team-oriented environment.

• A strong & assertive communicator in speaking & writing. Analytical mindset and good problem solving skills.
• Delivery experience on medium to large scale projects.
• Ability to understand and articulate process flows and functions.
• Strong communication and coordination skills across internal and external stakeholders and vendors.

Good to have :-

• Experience in working in vendor environment.
• 1 - 2 years working experience with AML will be nice to have.

Essential Technical Skill :-

• Experience with Oracle PL/SQL, Oracle SQL.
• Batch Scripting, Control M, DevOps.
• Prior experience with AML Applications: NetReveal, Detica, Mantas etc.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Registration No. R1547247 (Jyothi Chandrakanth Kamath)

**********************************

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

**********************************

Summary of the Role :

The Cyber Security Analyst is responsible for safeguarding the organization’s digital assets by identifying and mitigating potential security risks, monitoring network activity for unusual behaviour, and responding to incidents. This role requires a strong understanding of security best practices, hands-on experience with various security tools, and the ability to respond quickly and effectively to emerging threats.

A key focus of this role is on the effective management and optimization of the Security Information

and Event Management (SIEM) system, ensuring it provides actionable intelligence for rapid threat response. This role will require strong analytical skills, good collaboration skills, detailed working knowledge of current and emerging security technologies, and the ability to correlate events to identify abnormal behaviour.

Responsibilities:

• Responsible to ensure accurate and rapid response to security events.
• Analyze security logs, SIEM alerts, and incident reports to identify and mitigate risks.
• Respond to and investigate security incidents, including breaches, malware outbreaks, and phishing attacks. Monitor networks and systems for security breaches, alerts, and anomalous activity.
• Conduct root-cause analysis to prevent future incidents and develop incident response procedures.
• Provide analysis and trending of security log data from various security devices.
• Configure and maintain SIEM tools to align with the organization’s security objectives and threat landscape.
• Create custom SIEM dashboards and reports for different stakeholders to visualize critical security metrics and incident data.
• Develop and optimize SIEM content, including rules, alerts, and correlation logic, to improve threat detection and response.
• Regularly review and tune SIEM rules to reduce false positives, enhance event correlation, and maintain relevance to evolving threats.
• Document and update SIEM processes and configurations, ensuring a high level of data accuracy and availability.
• Perform regular vulnerability scans and assist in patch management processes. Work with IT teams to prioritize and remediate them.
• Recommend solutions to mitigate risks in any activity that may potentially impact security of existing IT and information management
• Ensure compliance with industry regulations (e.g. GDPR, ISO 27001) and company policies.
• Assist in the development, implementation, and maintenance of security policies, standards, and guidelines.
• Assist in training staff on security best practices, including phishing awareness and data protection.
• Help develop educational materials and conduct periodic security awareness training.
• Advise and consult internal/ external customers on risk assessment, threat modelling and vulnerability management. Perform risk assessments and recommend security measures to mitigate potential risks.
• Document risks, vulnerabilities, and remediation strategies in a detailed risk management report.
• Maintain up-to-date knowledge of the IT security industry, including awareness of new or revised security solutions, improved security processes and development of new attacks and threat vectors.
• Manage and optimize security tools, such as firewalls, antivirus software, and intrusion detection/prevention systems (IDPS).
• Perform 1st level troubleshooting on servers and network issues with regards to log collection/security tools.
• Generate reports on security metrics, incidents, and remediation efforts for management.
• Maintain accurate documentation of incidents, security changes, and system configurations.
• Any other ad-hoc duties as required or assigned.

Requirements:

• Bachelor Degree or Advanced Diploma in Computer Science, Information Technology, Cybersecurity from a recognized university or related field (or equivalent experience)
• At least 1-3 years in a cybersecurity role, with hands-on experience in SIEM content management, network security, threat monitoring, or incident response.
• Strong knowledge of cybersecurity principles, practices, and technologies.
• Expertise in SIEM tools and content management, including rule creation, alert tuning, and report customization.
• Proficiency with security tools like firewalls, IDPS, antivirus, and vulnerability scanners.
• Knowledge of scripting (Python, PowerShell) for automation within the SIEM environment is a plus.
• Ability to analyze and interpret security data to identify vulnerabilities and potential threats.
• Excellent communication skills, with the ability to explain complex security concepts to non-technical stakeholders.
• Strong analytical skills and attention to detail.
• Ability to work on-call or off-hours as needed to respond to security incidents.
• May require occasional travel for training or workshop.
• Experience in the application of threat modelling or other risk identification techniques.
• Detailed knowledge of system security vulnerabilities and remediation techniques, including penetration testing and the development of exploits.
• Breadth of knowledge in information security space with emphasis on TCP/IP network security, operating system security, common attack patterns and exploitation techniques.
• Relevant certifications (e.g., CompTIA Security+, Certified Information Systems Security
• Professional (CISSP), Certified Ethical Hacker (CEH), GIAC Security Essentials (GSEC)) are a plus.
• Effective leadership skills and a team player.
• Strong sense of ownership and drive.

JOB SUMMARY

Overall

• This CX role is the torchbearer of a customer-centric culture in an organization that leads to great customer experience. As a CX Analyst within the team, you will bring your mastery of analyst experience to coach stakeholders and teams across the bank as we transform the way we collect data, listen to customers, and identify the focused area to improve experience for our customers.
• This role will be focusing on operationalizing the Global CX Strategy, Complaints Optimization, NPS, Analytics, and market partnering. A “challenge accepted” attitude is a must in this fast-paced environment.

RESPONSIBILITIES

Strategy

• Review industry best practices and benchmarks to ensure WRB is always efficient in their setup and operation across Customer Experience domain. Brings in the customer lens, voice, behavior, and insights and translates these into a defined set of linked end-to-end customer experiences to our various markets. Partner with Analytics and Insights teams on CX optimisation initiatives to turn data into actionable insights. Translate insights into compelling story, and effectively communicate business outcomes that deliver a best-in-class ROX.

Business

• Continuously monitor, analyze, and improve customer satisfaction, NPS, average response time, average resolution time and other customer metrics. Operationalise the global customer experience blueprint and ensure continuous improvement processes alongside Country CX heads to enhance customer experience and customer service levels. Work intensively with Country CX teams to deliver a seamless customer experience across all stages and touchpoints in a customer journey

Processes

• Operationalize CX Sharing forum to facilitate strong and effective collaboration across WRB CX Heads to deliver on the Customer Experience agenda. Standardise and maintain Global Customer Experience framework and standard operating procedures for WRB. Build and maintain user friendly dashboards to visualize client insights and turning data into insights by using data analytics tools like Qualtrics, Tableau, PowerBI. Managing vendors to translate business objectives into tangible results and deliverables. Understand Client Journey improvement process. Suggesting the right tough points to collect data and measure right client insights during the journeys. Participate group activities such as envisioning / ideation, planning, issue resolution, action planning, assumptions testing & prototyping as well as requirements gathering.

People & Talent

• Individual Contributor. Be a team player and uphold the company values behaviours.

Risk Management

• The ability to understand of the main risks facing the Group and the role they play in managing them.

Governance

• Support the Global Process owner for Complaints and take active role in the Group CX Forum

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Group WSDM & CCO teams
• Group and Country Personal Banking teams, Digital teams, Product teams and CX teams
• Group Digital Management team, WRB
• Group Personal Management team, WRB
• Global COO teams, WRB
• External Consulting firms and research partners

Other Responsibilities

• Embed Here for good and Group’s brand and values in Client Experience and Research
• WRB; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• 5 plus years working experience in Banking.
• 3+ years in Customer experience management and customer insights in finance industry.
• Experience of Customer experience processes, and proven customer-centered design methodologies.
• Proven track record in executing & operationalizing a Customer experience vision.
• Strong strategic acumen coupled with strong execution experience.
• Outstanding stakeholder management skills.
• Strong collaboration, consensus building, problem resolution and communication skills are a prerequisite.
• Application of in-depth customer experience knowledge and best practice.
• Proven achievement of consistent, high-quality results.
• High energy, can-do attitude, very strong sense of ownership and desire to succeed with commensurate analytical and strategic skills.
• Executive-level communication & presentation skills; must have persuasive "presence" and ability to effectively communicate technology to business stakeholders and business to technology people
• Energy and a desire to succeed; follows through on commitments; pushes self and others to deliver exceptional results.
• Relationship building – able to build strong relationships across internal and external stakeholders.

Role Specific Technical Competencies

• Banking.
• Customer experience management.
• Customer-centered design methodologies.
• Stakeholder management skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Alpha Financial Markets Consulting (Alpha FMC) is the leading global consultancy to the asset and wealth management industry. We are a boutique management consulting firm that offers the world’s top asset and wealth managers a competitive edge through our expertise and industry insight. Our team is of a uniquely high calibre and by focusing on asset and wealth management alone we build deep knowledge and experience within our industry. We work with a blue-chip client base, including 21 of the top 25 largest global asset management firms, and work with over 130 clients across the globe. We have our headquarters located the United Kingdom, as well as offices in major global financial centres across the United States, France, Netherlands, Luxembourg, Switzerland, and Asia.

To clients, we are a trusted partner for creating and executing programmes, However, we are so much more to our employees. At Alpha, we pride ourselves in being meritocratic environment perfect for building a career, meeting great people, as well as a rewarding place to work. We are now at a critical turning point in our growth in the APAC market. We are now looking to grow the company across all levels. Pivotal to our success in this, will be assembling the next generation of leaders, responsible for growing, elevating our market position further and nurturing the junior talent through the business.

Please see below an outline of the responsibilities of the role as well as the requirements.

Role Requirements (Skills, Experience and Qualifications):

• A minimum of 5+ years proven experience in the implementation of technological changes, gained within a leading financial institution or consulting firm
• Experience working with wealth and private banking clients in APAC and engaged in major transformation projects with hands-on experience at Implementing Technical integrations in some of the following areas: Order and Execution Management, Portfolio management, Credit Operations.
• Experience delivering Migration and Implementation projects with at least one of the following Wealth Management Solution : Avaloq, Triple A & Transact Temenos, EdgeLab/Evooq.
• A proven Track Record at designing and implementing complex solutions.
• Ability to show initiative when dealing with clients, form strong relationships with new clients, and maintain existing relationships
• Superb interpersonal skills, with ability to lead.
• The ability to proffer good mentorship and coaching skills towards other team members
• First-class communication, presentation and problem-solving skills
• Experience communicating across technical and non-technical audiences.
• Business language fluency in English
• Willingness to travel
• Bachelor's degree in computer science, engineering, mathematics or equivalent

The Responsibilities we will trust you with are:

• Actively identify, develop and convert business opportunities from new and existing clients
• Demonstrate an in-depth understanding of clients’ business and source of wealth generation
• Ensure coverage of all relationships through client engagement, risk profiling and financial planning
• Serve as a trusted advisor to clients who frequently seek strategic advice regarding financial matters
• Maintain full understanding of client goals and risk tolerance to ensure that financial strategies are appropriate
• Help clients achieve broad financial/investment goals related to the creation and management of wealth
• Develop tailored solutions that address clients’ investment, risk management, and financing/liquidity needs
• Plan and prioritize activities to maximize revenue growth and client satisfaction
• Ensure strong controls and effective operational and administrative tasks including compliance on regulatory requirements
• Present and communicate complex financial concepts and investment strategies with the highest degree of professionalism

Alpha Financial Markets Consulting (Alpha FMC) is the leading global consultancy to the asset and wealth management industry. We are a boutique management consulting firm that offers the world’s top asset and wealth managers a competitive edge through our expertise and industry insight. Our team is of a uniquely high calibre and by focusing on asset and wealth management alone we build deep knowledge and experience within our industry. We work with a blue-chip client base, including 21 of the top 25 largest global asset management firms, and work with over 130 clients across the globe. We have our headquarters located the United Kingdom, as well as offices in major global financial centres across the United States, France, Netherlands, Luxembourg, Switzerland, and Asia.

To clients, we are a trusted partner for creating and executing programmes. However, we are so much more to our employees. At Alpha, we pride ourselves in being meritocratic environment perfect for building a career, meeting great people, as well as a rewarding place to work. We are now at a critical turning point in our growth in the APAC market. We are now looking to grow the company across all levels. Pivotal to our success in this, will be assembling the next generation of leaders, responsible for growing, elevating our market position further and nurturing the junior talent through the business.

Please see below an outline of the responsibilities of the role as well as the requirements.

Role Requirements (Skills, Experience and Qualifications):

• A minimum of 10+ years proven experience in the delivery of consulting or change projects, gained within a leading financial institution or consulting firm
• Experience working with wealth and private banking clients in APAC and engaged in major transformationprojects with strong exposure to Target Operating Model Design andImplementation in some of the following areas: Order and Execution Management, Portfolio management, Credit Operations.
• Experience working on Migration and Implementation of Wealth Management Solutions (Avaloq, Triple A & Transact Temenos).
• Previous experience as Product Owner or Solution Architect within Portfolio Management and/or Core Banking System Domains for a renowned Wealth Management institutions is a plus
• A proven Track Record at designing and implementing complex solutions.
• Demonstrable proficiency in relationship development and client account management
• Senior stakeholder management and influencing skills, demonstrated with clients and colleagues
• Ability to show initiative when dealing with clients, form strong relationships with new clients, and maintain existing relationships
• Superb interpersonal skills, with ability to influence and lead
• The ability to proffer good mentorship and coaching skills towards other team members
• First-class communication, presentation and problem-solving skills
• Experience communicating across technical and non-technical audiences, including executive level stakeholders.
• Strong academic background with preferred combination of Finance & Technology degrees.
• Business language fluency in English
• Willingness to travel

Alpha Financial Markets Consulting (Alpha FMC) is the leading global consultancy to the asset and wealth management industry. We are a boutique management consulting firm that offers the world’s top asset and wealth managers a competitive edge through our expertise and industry insight. Our team is of a uniquely high calibre and by focusing on asset and wealth management alone we build deep knowledge and experience within our industry. We work with a blue-chip client base, including 21 of the top 25 largest global asset management firms, and work with over 130 clients across the globe. We have our headquarters located the United Kingdom, as well as offices in major global financial centres across the United States, France, Netherlands, Luxembourg, Switzerland, and Asia.

To clients, we are a trusted partner for creating and executing programmes, however, we are so much more to our employees. At Alpha, we pride ourselves in being meritocratic environment perfect for building a career, meeting great people, as well as a rewarding place to work. We are now at a critical turning point in our growth in the APAC market. We are now looking to grow the company across all levels. Pivotal to our success in this, will be assembling the next generation of leaders, responsible for growing, elevating our market position further and nurturing the junior talent through the business.

Please see below an outline of the responsibilities of the role as well as the requirements.

Role Requirements (Skills, Experience and Qualifications):

• A minimum of 8+ years proven experience in the implementation of technological changes, gained within a leading financial institution or consulting firm
• Experience working with wealth and private banking clients in APAC and engaged in major transformation projects with hands-on experience at Implementing Technical integrations in some of the following areas: Order and Execution Management, Portfolio management, Credit Operations.
• delivering Migration and Implementation projects with at least one of the following Wealth Management Solution: Avaloq, Triple A & Transact Temenos, EdgeLab/Evooq.
• A proven Track Record at implementing complex solutions.
• Ability to show initiative when dealing with clients, form strong relationships with new clients, and maintain existing relationships
• Superb interpersonal skills, with ability to lead.
• The ability to proffer good mentorship and coaching skills towards other team members
• First-class communication, presentation and problem-solving skills
• Experience communicating across technical and non-technical audiences.
• Business language fluency in English
• Willingness to travel
• Bachelor's degree in computer science, engineering, mathematics or equivalent

Job Summary
• As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of application/ platforms. You will work closely with solution architects, development leads, developers, product managers and other stakeholders to translate complex technical information into clear, concise and structure documentation.

• Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops and app/platform design discussion.

Key Responsibilities
• Create, organise and maintain functional and technical documentation for platform, including architectural, functional flows, data flows, data/entity, micro services, etc.
• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.
• Translate complex technical concepts into clear, structured documentation that is accessible to both technical and non-technical audiences.
• Ensure consistency, accuracy, and completeness of documentation.
• Create and maintain templates and documentation standards to ensure consistency across projects and teams.
• Conduct regular reviews and updates of documentation based on changes.
• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.
• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation

What we are looking for
• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.
• At least 3 years of experience as a Technical Writer, Business Analyst, or a related role, with a focus on creating both technical and functional documentation.
• Understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.
• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.
• Experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
• Knowledge of software systems, APIs, databases, and enterprise architectures.
• Strong organizational and communication skills, with a keen attention to detail.
• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

Location

Jurong East


Job Responsibilities

• Liaise and work closely with various stakeholders in performing cost calculation and pricing on existing and new services/ projects.
• Ensure Service master is updated and accurate for system go-live.
• Prepare, formulate, and rationalise price revision proposal to ensure organisation’s financial sustainability, while taking into consideration patient bill impact.
• Work with IT vendor to maintain efficient SharePoint workflow as part of continuous process improvement, including the identification and resolution of issues.
• Monitor and report SharePoint workflow turnaround time.
• Ensure accurate and timely update of data files for internal management reporting.
• Support annual cost refresh/ updates on services.
• Provide Business partnering support to Business Units within a growing regional healthcare system.
• Any other ad-hoc duties.

Requirements

• Min. Deg in Business/Accounting and above
• Some experience in costing and pricing analysis needed
• Some experience in healthcare settings will be advantageous

WA me at https://wa.me/+6584998483 NOW!
Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Description:

The role supports the Compliance team in managing regulatory compliance projects, working with key stakeholders, including the Head of Regulatory Liaison, Conduct and Culture, and the Chief Compliance Officer. The candidate should have strong project management skills, attention to detail, and a deep understanding of regulatory compliance.

Key Responsibilities:

• Plan, execute, and manage regulatory compliance projects, ensuring adherence to timelines and quality standards.
• Provide regulatory compliance advice to management and stakeholders.
• Maintain project documentation, including plans, status reports, and compliance records.
• Serve as the main point of contact for regulatory compliance projects, providing updates to the team and stakeholders.
• Interpret complex regulatory legislation and industry standards.

Job Qualifications:

• 3+ years of regulatory compliance experience, preferably in the insurance industry.
• Proficiency in the Insurance Act, Financial Advisers Act, and industry requirements.
• Strong analytical, problem-solving, and project management skills.
• Excellent communication, organizational, and time management abilities.
• Proficiency in project management tools and Microsoft Office Suite.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

Job Responsibilities:

• Collaborate with business stakeholders to gather and document SAP ERP requirements.
• Translate business needs into functional/technical specifications.
• Work with developers to create ABAP programs, reports, and interfaces.
• Configure and maintain SAP FICO modules.
• Maintain documentation, including program specs and user guides.
• Optimize SAP processes and recommend improvements.
• Participate in system upgrades and module implementations.
• Troubleshoot and resolve SAP-related issues.
• Stay updated on SAP technologies and trends.

Job Requirements:

• Degree/Diploma in Information Systems, Computer Science, or related fields.
• At least 1-2 years of SAP FICO support experience.
• Strong analytical and communication skills.
• Adaptability to evolving SAP/IT technologies.
• SAP certifications and experience with SAP S/4HANA are a plus.
• Proficiency in RPA or other tech tools is a bonus.
• Singaporean only.

EA Personnel Name: Wong Choo Sian
EA Personnel No.: R1762582
EA License No.: 23C1703

Salary: Up to $2.2K + Transport allowance

Duration: 3 months

Location: Tuas (islandwide pickup)

Working Hours: Mon - Fri Office Hours

Responsibilities:

• Support and execute data gathering and execution of validations, qualifications and stability studies to support the manager;

• Comply with Quality and HSE procedures when carrying out sampling and QC tests and release.

• Identify OOS, deviations and quality problems

• Review/Approve testing documentation and test records

• Maintain integrity, accuracy and completeness of QC data and records

• Report equipment OOS issues

• Ensure smooth operation of daily team activities

• Performs any other duties as assigned by Supervisor according to business needs

Requirements:

- Minimum Diploma in science related course

- Prior GMP experience would be advantageous

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Responsibilities

• Coverage of Manufacturing/Project Financing sector for MNC conglomerates
• Perform independent credit analysis and evaluation, including financial analysis and projections on new and existing banking facilities/ loans to make recommendations for approval
• Identify key risks and mitigating factors in the credit evaluation and present cases to the Credit Committee for deliberation and approval
• Conduct customer visits with Front Office to have better understanding of business operations
• Plan and organise to ensure credit reviews are completed according to timeline
• Making recommendations for trade requests based on approving authority
• Review credit documentation according to approved terms and conditions

Requirements

• Recognized bachelor degree, preferably in Business, Accounting, Banking, Finance, Economics
• Approximately 5 years of relevant experience in Credit Review with exposure to Corporate Banking
• Strong communication skills to liaise with different stakeholders

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Duties

• Functional specification

a. Responsible to analyse and define detailed functional specifications based on the functional and non-functional requirements document.

b. Collaborate with Functional Business Analyst to clarify functional and non-functional requirements.

c. Define and ensure traceability from functional specifications to business requirements.

• Technical Design

a. Responsible to create technical design.

b. Ensure technical design adheres to architectural roadmap, Development practices, and security requirements.

c. In case of vendor implementation: Ensure vendor resources create technical design document.

d. Collaborate with developers and infrastructure teams to clarify functional specification and technical design during build, test and deployment phase.

e. Collaborate with Production Support to establish IT operations procedures and document as part of Tech Design.

f. Coordinate execution of threat modeling process with assistance of Security Architect to ensure implementation of safeguards is comprehensive in accordance with threats.

• Testing & Scope Management

a. Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request).

b. Provide input to impact assessment and estimation for Project Change Request.

c. Work with Test Manager to review test plan and functional test scope.

Requirements:

1. You will typically be assigned to work on specific projects and is expected to support the Application Delivery.

2. Manager (ADM) in all relevant technical matters, end-to-end, within the project.

3. You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.

Essential:

• Commitment.
• Minimum 3 years of working experience in application testing, development and delivery.
• Good understanding and experience in Software Development Life Cycle (SDLC).
• Ability to work in a fast-paced, team-oriented environment.
• A strong & assertive communicator in speaking & writing Analytical mindset and good problem solving skills.

Good to have:

• Experience in working in vendor environment.
• 1 - 2 years working experience with AML (specifically transaction monitoring, ACTIMIZE) will be nice to have.

Key Domain/ Technical Skills:

• Experience with Oracle PL/SQL, Oracle SQL.
• Good to have: Batch Scripting, Control M, DevOps.
• Database (Ability to use and understand for the purpose of analysis and design an investigation)
• Analyse Requirements and form solutions for the application.
• Works with external application/user teams on E2E executions.

The Opportunity

• Adecco is partnering with a leading bank to look for a Business Analyst
• Focus: Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
• 3 months contract
• Location: CBD

The Talent

• At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas: Consumer Banking Operations, Customer Centre
• Education: Bachelor's degree holder
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skill
• Adaptable, disciplined and focused
• Organized and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

The Job

• Re-engineer the end-to-end process, analyze and review operations solutions
• Implement automation agenda to transform consumer banking operations across DBS
• To conduct requirement gathering workshop, Review and documenting requirements artefacts
• To review functional specifications and process define documents
• Coordinate and ensures UAT test plans and test case are executed within UAT schedule
• Post-production support, production issues review and track them to closure
• Work closely with regional teams and country teams to ensure timely delivery of project

Next Step

• Kindly send your resume to [email protected] with the header 'Apply Business Analyst (3 months)'

• MNC Company
• Basic $2500 - $3200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working days: Monday to Friday
• Working hours: 8am to 4.30pm
• Jurong Island. Company Transport provided

Job Responsibilities:

• Perform raw material, intermediate and final product Quality analysis
• Interpret and report test results accurately and timely based on test method
• Supports troubleshooting technical issues pertaining to equipment and analysis
• Support establishment and maintenance of lab system and equipment validation and calibration
• Maintenance of quality document and development of quality procedures
• Provide training to Laboratory Analysts and Process Technicians in analysis instrument procedures
• Manage and maintain chemicals, reagents, and consumables
• Support Procurement process and upkeep of inventory
• Implement and improve analytical and equipment work process
• Implement and participate in safety and quality improvement activities
• Other works as assigned by Superior

Requirements:

• Diploma in Chemical Process Technology or Science related field
• Min 5years experience in analytical laboratory environment
• Hands-on experience with GC, ICP, Titration and polymer testing equipment
• Hands-on experience with equipment calibration and reagent preparation

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492

Highlights:

• Permanent job opportunity
• 5 days work week
• Great remuneration and benefits
• Fast & fun pace environment
• Experience in Linux environment and FIX Protocol is preferred.

Responsibilities:

• Respond promptly to support requests and enquiries from clients.
• Work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.
• Problem solving supporting trading applications and exchange connectivity for Global Derivatives Markets.
• Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.
• Support customers and resolve issues related to order entry, risk management, and exchange connectivity.
• Conduct in depth analysis of complex order and trade histories.
• Work directly with new customers to coordinate the deployment and configuration of the company’s trading applications.
• Manage distribution and installation of software enhancements and upgrades.
• Work directly with various exchanges and our software engineers to test and conform new software releases including UAT testing.
• Work with our infrastructure team to test and complete various server and network upgrade projects.
• Liaise with Stellar’s overseas offices to provide seamless 24-hour customer support.

Requirements:

• Have a Computer Science, Engineering, or related technical degree.
• Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.
• You will have strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.
• Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.
• Willing to assume responsibility, making timely decisions including to escalate issues when appropriate.
• You will enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.
• You may have previous experience supporting applications that connect to any of the major global derivatives exchanges such as CME, EUREX, ICE, ASX, SGX or OSE and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.
• Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.
• Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email to [email protected] with provided your latest resume in MS WORD format with below information.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Dick Sern (Dick Sern)

EA Personnel Reg No: R22106832

Japanese MNC - (Location - Aperia Tower)

· Strong in Management reporting, Balance sheet, P&L, review report

· They are not using any accounting software, just use excel

Responsibilities:

1. Management reports:

-Prepare monthly trial balance and balance sheet schedules,

-Prepare monthly and quarterly projects’ reports, ie. Payable, Receivable, and cash flow,

-Prepare monthly office cash flow and analyse cash flow balance fluctuation,

-Monitor prepayment schedules and prepare amortisation slips.

2. Review projects payment, receipt and journal slips.

3. Support yearly financial audit, mainly in preparing audit schedules to the external auditors and attending auditors’ queries. Audit schedules, for instance, but not limited to accounts receivable, prepayments, other assets, completed project listing and leases.

4. Assist in a joint venture entity (JV) accounts and GST:

-Prepare GST and file GST returns to IRAS,

-Support JV entity and JV partner’s yearly financial audit, mainly in preparing audit schedules to the external auditors and attending auditors’ queries,

-Placement of time deposit, and

-Renew of business registration with ACRA before expiry date.

5. Support Head Office accounting request as and when.

6. Any other ad-hoc duties as assigned.

Requirement:

• Degree / Diploma in Accountancy, ACCA or equivalent.

• To have basic knowledge on Singapore Financial Reporting Standards (SFRS) and GST.

• Preferable to have at least 3 years similar industry experience.

• Able to start working within short period of time

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Details of the Division and Team:

Deutsche Bank (DB) is committed to the highest standards of Anti-Money Laundering (AML), Sanctions & Embargoes, Anti-Bribery and Corruption (ABC) and Anti-Fraud & Investigations (AF&I) and the wider financial crime (collectively referred to as Anti Financial Crime) prevention.

The Management and all employees are required to adhere to these standards to prevent DB and our reputation from those who may intend to use our products and services for money laundering, bribery, corruption, fraud and/or Terrorist Financing (TF) purposes.

DB Group will examine its Anti-Financial Crime (AFC) strategies, goals and objectives on an ongoing basis and maintain an effective program for DB’s business that reflects the best practices for a diversified, global financial services provider. The AML Team sits within the AFC function.

What we will offer you:

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement.

Your key responsibilities:

• Lead the Global Corporate Advisory team providing business specific sanctions advice for the Corporate Bank
• Primary contact for APAC stakeholders providing advice on application of the global sanctions policy
• Solicit and interpret Legal guidance to justify risk-based Sanctions decisions on jurisdictions and individuals
• Thought leadership representing Deutsche Bank externally to advocate for industry best practice related to global sanctions compliance
• Manage a metrics led, APAC Sanctions Advisory capability demonstrating efficient risk management and mitigation, whilst working cooperatively with other regional heads and the Global Head of Sanctions Advisory
• Support the Global Head of Sanctions Advisory with stakeholder engagement on changes to sanctions regimes and regulatory engagement on sanctions matters.

Your skills and experience:

• Minimum 10 years of working experience in Sanctions with a Global Financial institution.
• Proven understanding of Corporate Banking Products through experience providing Compliance or AFC support.
• Financial crime thought leader with proven Sanctions subject matter expertise and experience interpreting Global Sanctions Regulations.
• Minimum Bachelor’s degree or equivalent with a background in Finance. Relevant sanctions compliance qualification from an internationally recognized body or legal qualifications/experience can be considered.
• Strong track record of business engagement balancing commercial considerations with sanctions risk under pressure.
• Ability to objectively evaluate options taking into account multiple sanctions regimes

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

How we’ll support you:

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. Click click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Job Responsibilities

· Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.

(PDPA & MAS Notice 626)

· Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation /

Compensation within stipulated timeframe

· Understanding Fraud & Scam Terminology and Methodologies.

· Advisory & Prevention of Bank's Customers from Pig Slaughtering Scam, Jobs Scam, E-Commerce Scam, Phishing Link Scam (Tokenised / No chargeback right transaction, Phishing Impersonation (Government

Impersonation / Friends Scam), Investment Scam, Sex Scam, Love Scam.

· Handling Reporting Mule Accounts / Funnel Accounts.

· Ensures highest standard of service delivery to our customers.

· Respond and react in a timely manner to escalate fraud / scam service request.

· Investigate transactions flagged as suspicious timely.

· Maintains confidentiality of the Bank’s customers and data.

· Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

· Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

· Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

· Uses technology and system tools as directed and within established guidelines.

· Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

· Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

· Degree/ Diploma in any discipline.

· Fresh graduates are encouraged to apply.

· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Shift Options (Choose 1)

Option#1: Weekends/PHs shift

• Working Hours : 5 working days, 1 rest day and 1 off day per week
• 42.5 hours per week
• Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between
• Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

• Working Hours : 5 working days, 1 rest day and 1 off day per week
• 42.5 hours per week
• Staggered shift hours : 8.5 working hours + 1-hour meal break in between. Includes night shift.
• Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client

Financial Crime Analyst

Team Summary

Visa is looking for a Financial Crime Analyst based in Singapore to be part of Currencycloud’s Asia Pacific (APAC) New Business Onboarding team. Currencycloud is part of Visa Group entities and covers Visa’s regulated payment business within Money Movement Solutions (MMS) in APAC. Currencycloud is also consolidated under Visa Direct which streamlines all of Visa’s cross border payments under one unified branding. The Currencycloud APAC New Business Onboarding team is an essential partner to the MMS business. The team provides solutions-oriented advice to ensure timely client onboarding, address stakeholder queries promptly, complete tasks within Service Level Agreements (SLA), and perform all duties to a high standard.

What a Financial Crime Analyst does at Visa:

This role, based in Singapore, supports the Currencycloud APAC New Business Onboarding Manager with new client onboarding. It reports to the APAC New Business Onboarding Manager and is part of Visa’s expansion in the region.

The core responsibilities for this role are as follows:

• Responsible for new business onboarding applications for Financial Institutions, Payment Institutions and Corporates in a myriad of industries and jurisdictions

• Carrying out know-your-customer (KYC) and Know-your-business (KYB) checks.

• Reviewing client’s regulatory cover

• Performing Risk Assessment on new clients

• Assessing the effectiveness of each client’s AML framework

• Leading AML calls with clients including visual walkthroughs of their processes and systems

• Responsible for undertaking enhanced due diligence on customers that pose greater risks, including investigating the legitimacy of the funds used in the business relationship

• Proactively escalating cases to senior members of the team

• Complete Compliance administration (such as keeping client records up to date).

• Work cross-departmentally to proactively identify and resolve any queries.

What you will need:

To apply for this role, we are looking for someone who has bachelor’s degree or higher education qualification and at least 3 years of working experience within AML/CFT compliance functions in the financial / payments industry. Professional AML accreditation preferred.

We will also seek candidates with the following:  

• Understanding of Singapore’s Payment Services Act and all relevant subsidiary legislation, especially PSN01 on Prevention of Money Laundering and Countering the Financing of Terrorism – Specified Payment Services. Knowledge of other payments regulations and AML typologies across APAC will be advantageous but not necessary.

• Possesses a comprehensive understanding of key Anti-Money Laundering (AML) and Risk frameworks

• Excellent communication skills in English & Mandarin (both written and verbal) and can provide constructive and clear feedback to queries.

• Fast thinker and quick learner with the ability to work effectively under pressure, in a rapidly changing environment.

• Excellent team working skills, capable of managing own workload and has tenacious attention to details.

• Ability to priorities work by taking the impact and scale of the work into consideration, as well as manage time effectively to meet deadlines.

• Able to analyse information to formulate questions and recommendations

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Embark on a Career That Impacts Lives

Doesn't matter if you are fresh to the industry, seeking a dynamic role in a fast-growing field or already in the Financial Advisory industry? Join as a Financial Advisor, where flexibility, entrepreneurial spirit, and unlimited earning potential converge. All we need is your energy and we will sculpt you into a success, not just using old methods, but also innovative methodologies. #WorkSmartNotHard

Key Responsibilities:

- Assess and craft financial strategies to meet clients' goals.

- Guide clients on retirement, education, and investment planning.

- Client Relationship Management.

- Interpret financial summaries and projections.

- Grow and maintain a strong client base.

Benefits & Rewards:

- Sign-On Bonus: S$500 upon career kick-off.

- Tailored Training: Gain essential certifications and skills with ongoing support.

- Funding Programme: Corporate financing for the first 24 months of your career.

- Attractive Rewards: Incentive trips and a 'work hard, play hard' ethos.

- Flexible Income Structure: Uncapped earnings through commissions, incentives, and bonuses.

Qualifications:

- Polytechnic diploma, JC cert, or degree in any field.

- Results-driven, motivated by performance rewards.

- Strong interpersonal skills with a passion for financial empowerment.

- Ideal for Career-Switchers / Fresh Entry / Less Than 2 Years of Experience within Financial Advisory Industry.

Entrepreneurial Experience: Learn to grow your own business.

Mentorship: Guided by successful mentors, who have strong teamwork and responsible ethos. #NoManLeftBehind

Join us to build a fulfilling career and make a meaningful impact. Apply now and start shaping your future!

Job Responsibilities

· Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.

(PDPA & MAS Notice 626)

· Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation /

Compensation within stipulated timeframe

· Understanding Fraud & Scam Terminology and Methodologies.

· Advisory & Prevention of Bank's Customers from Pig Slaughtering Scam, Jobs Scam, E-Commerce Scam, Phishing Link Scam (Tokenised / No chargeback right transaction, Phishing Impersonation (Government

Impersonation / Friends Scam), Investment Scam, Sex Scam, Love Scam.

· Handling Reporting Mule Accounts / Funnel Accounts.

· Ensures highest standard of service delivery to our customers.

· Respond and react in a timely manner to escalate fraud / scam service request.

· Investigate transactions flagged as suspicious timely.

· Maintains confidentiality of the Bank’s customers and data.

· Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

· Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

· Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

· Uses technology and system tools as directed and within established guidelines.

· Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

· Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

· Degree/ Diploma in any discipline.

· Fresh graduates are encouraged to apply.

· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Shift Options (Choose 1)

Option#1: Weekends/PHs shift

• Working Hours : 5 working days, 1 rest day and 1 off day per week
• 42.5 hours per week
• Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between
• Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

• Working Hours : 5 working days, 1 rest day and 1 off day per week
• 42.5 hours per week
• Staggered shift hours : 8.5 working hours + 1-hour meal break in between. Includes night shift.
• Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client

1. Financial Management & Reporting

• Oversee daily financial operations, including cash flow, budgeting, and forecasting.

• Prepare and present timely and accurate financial statements and management reports.

• Monitor key performance indicators (KPIs) to assess business performance and provide actionable insights.

2. Strategic Planning & Analysis

• Develop financial strategies aligned with business goals and market conditions.

• Conduct financial modeling, risk assessments, and scenario analysis to support decision-making.

• Identify cost-saving opportunities and drive process improvements.

3. Compliance & Risk Management

• Ensure adherence to local and international financial regulations, tax laws, and corporate policies.

• Liaise with external auditors, tax consultants, and regulatory bodies.

• Implement internal controls to safeguard company assets and mitigate financial risks.

4. Team Leadership & Collaboration

• Lead and mentor the finance team, ensuring optimal performance and skill development.

• Collaborate with trading, operations, and procurement teams to support financial planning.

• Provide financial guidance for contract negotiations and pricing strategies.

5. Commodity-Specific Responsibilities

• Manage commodity trade finance, including letters of credit, trade loans, and hedging activities.

• Monitor market trends and currency fluctuations impacting commodity trading.

• Oversee inventory valuation and cost of goods sold (COGS) accounting for traded commodities.

Requirements

Qualifications

• Bachelor’s degree in Accounting, Finance, Economics, or a related field (Master’s degree or CPA/ACCA certification is an advantage).

• Minimum 8-10 years of progressive experience in finance or accounting, with at least 3-5 years in a senior managerial role.

Skills & Competencies

• Strong knowledge of financial reporting standards (e.g., IFRS, GAAP).

• Proficiency in financial management systems and accounting software (e.g., SAP, Oracle, or similar).

• Solid understanding of trade finance instruments, commodity trading operations, and risk management.

• Excellent analytical, problem-solving, and decision-making skills.

• Effective communication and leadership abilities to manage cross-functional teams.

Experience

• Prior experience in the commodity wholesale trade industry or a similar trading environment is preferred.

• Proven track record of optimizing financial processes and driving business growth.

Other Requirements

• Knowledge of global trade compliance, tax laws, and financial regulations.

• Ability to thrive in a fast-paced, dynamic environment with fluctuating market conditions.

• Willingness to travel occasionally for business needs.