Job Summary:

We are seeking a meticulous and driven Data Analyst to join our Contact Center team. This role involves analyzing data to support operational decision-making and drive process improvements within our contact center. The ideal candidate will be adept at extracting, cleaning, and interpreting data, with the goal of enhancing customer experience, efficiency, and overall performance.

Key Responsibilities:

• Extract, clean, and consolidate data from multiple sources to produce daily, weekly, and monthly reports.
• Write and optimize SQL queries for efficient data retrieval.
• Respond to ad-hoc data requests from projects and management, delivering timely and accurate insights.
• Collaborate with developers to automate reporting processes.
• Serve as a point of contact for project data-related inquiries.
• Analyze contact center performance metrics, including call volumes, response times, and customer satisfaction.
• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).
• Identify trends and patterns in data to guide strategic and operational decisions.
• Work with management and various departments to derive actionable insights and recommendations.
• Support the rollout of process improvements based on data insights.
• Ensure the accuracy and integrity of data across all reporting.
• Assist with demand forecasting and capacity planning using historical data trends.
• Stay informed about industry best practices and emerging technologies in data analysis.
• Perform other related duties as assigned by management.

Qualifications and Skills:

Education: Bachelor’s degree in Business, Computer Science, Mathematics, Data Analytics, or a related field.

Experience: 1–3 years of experience in data analysis, ideally in a contact center environment.

Technical Skills: Proficient in data analysis tools such as Excel, SQL, and Python. Experience with data visualization platforms, including Tableau, Power BI, or AWS QuickSight.

Communication: Strong written and verbal communication skills; able to effectively present insights and recommendations.

Problem Solving: Detail-oriented with strong analytical and critical-thinking skills.

Self-Motivation: Proactive and able to work independently with minimal supervision.

Time Management: Excellent organizational skills with the ability to manage multiple priorities and perform under pressure.

Quality Focus: High attention to detail, ensuring data accuracy and integrity.

Knowledge of Analytics: Familiarity with statistical analysis, modeling, and data visualization techniques.

Job Summary

We are seeking a talented and detail-oriented Mid to Senior Level Metadata Analyst to support the implementation of an Enterprise Data Catalogue and ensure effective discovery and management of data assets. The successful candidate will play a critical role in driving metadata collection, quality control, and governance to support the organization's data governance and compliance roadmaps.

Key Responsibilities

• Perform metadata lifecycle activities, including collection, validation, quality control, and governance.
• Thoroughly review metadata to ensure accuracy, consistency, and completeness based on stakeholder inputs and governance guidelines.
• Collaborate with stakeholders in financial institutions to onboard them into the organization's data governance and compliance frameworks.
• Analyze metadata challenges, identify root causes, and propose actionable solutions to address issues.
• Support the development and management of the Enterprise Data Catalogue to enable efficient data discovery and asset management.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Demonstrated ability to perform metadata-related activities across the metadata lifecycle.
• Strong analytical skills with the ability to interpret and recommend accurate metadata.
• Proven experience in engaging stakeholders to align with data governance and compliance strategies.
• Excellent problem-solving skills, with a structured approach to resolving metadata-related challenges.

Advantageous:

• Advanced proficiency in Microsoft Excel, including pivot tables, advanced formulas, filtering, sorting, and matching techniques.
• Hands-on experience with data governance tools such as Precisely, Collibra, Informatica, or similar platforms.
• Prior experience in metadata management within the financial services industry.
• Understanding of financial and investment processes, terminologies, and organizational structures (e.g., public and private markets, risk, operations).
• Familiarity with diverse types of financial data, including risk data, transaction data, portfolio data, and market data.

Job Summary

We are looking for a highly skilled and motivated PowerBI Analyst for a Multinational Corporation (MNC). The Analyst will play a crucial role in translating complex data into actionable recommendations, developing intuitive PowerBI dashboards and reports that provide valuable insights into key business metrics. This position requires a results-driven professional with a passion for data analytics.

Key Responsibilities

• Develop and maintain PowerBI dashboards and reports to visualise and analyse data effectively.
• Collaborate with stakeholders to understand business requirements and translate them into actionable insights.
• Analyse complex datasets to identify trends, patterns, and opportunities for improvement.
• Provide expertise in data visualisation best practices, ensuring dashboards are intuitive, user-friendly, and aligned with business objectives.
• Work closely with cross-functional teams to support data-driven decision-making and drive business outcomes.
• Stay up-to-date with the latest advancements in PowerBI and other relevant technologies, recommending enhancements and optimisations as needed.
• Actively contribute to continuous improvement initiatives, optimising processes and methodologies to enhance the effectiveness of data analytics efforts.

Key Qualifications

• Minimum of 3 to 4 years of hands-on experience in data analytics with a strong focus on PowerBI. Tableau experience will be considered.
• Proven track record of delivering high-quality data visualisations and insights that drive business value.
• Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable recommendations.
• Strong business acumen and the ability to understand and analyse business processes, objectives, and challenges.
• Exceptional communication and collaboration skills, with the ability to effectively interact with stakeholders at all levels of the organisation.
• Demonstrated adaptability and flexibility to thrive in a fast-paced environment with evolving technology requirements.
• Experience working in an enterprise environment, with a focus on scalability, security, and governance.

We regret to inform that only shortlisted candidates will be notified / contacted.

EA Registration No.: Melvin Chua Han Wei , R24123531

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

JOB FUNCTION AND RESPONSIBILITY

1. Provide quality technical reports and solutions to customers and team
   • Develop, maintain and improve on existing client reports and structure
   • Support technicians to develop and/or create simple service report
   • Ensure standardization and accessibility of reports to all staff
   • Extend business from potential and existing customers to acquire sales leads and/or sales for report services
2. Troubleshoot technical problems
   • To assist all employees with one-on-one questions on any technical related topics on an ad-hoc basis
3. Develop and conduct quality assurance checks

• Devise a plan, investigate and monitor situations whereby our technicians did not manage to solve customers’ problems
• Develop and conduct service audit checklists to ensure that technicians perform a consistently high service quality

1. Ensure Workplace Safety and Make Ready to Work Preparations
   • Enforce compliance to applicable workplace safety and health (WSH) regulations and usage of personal protective equipment (PPE)
   • Create risk assessments associated with pest management work on site to establish safety procedures and protocol
   • Create maintenance checklist for safety and functionality checks on tools and equipment
2. Plan & Review pest management operations
   • Develop Standard Operating Procedure for technicians
   • Establish action plans to enhance the effectiveness of pest management operations
   • Procure and allocate mechanized and automated equipment for pest management work
   • Attend new product launches for operations and service enhancements
   • Interpret plans, specifications and government regulations for various chemical agents
   • Regulate the use of pesticides. Monitor the usage level and put up a purchase requisition for pesticides when supplies are low. Ensure pesticide rotation
3. Plan and provide technical training
   • Structured learning: Develop, schedule & conduct one to two in-house technical or non-technical teach-in sessions
   • Imparting knowledge from external training: Conduct training for every external training that you have attended
   • Inviting people of expertise to conduct free or paid training to the entire company
   • External training: Develop and conduct external training as a value added service to our customers. Acquire sales leads and/or sales for these type of external training whenever possible
   • Develop a training plan for new employees
   • Develop training records to ensure that they received proper training and are qualified to treat each specific pest /problem
4. Manage Client’s request

• Ensure positive client experience by ensuring positive experience in customer communication and smooth operation for the services rendered

1. Any other duties as and when assigned

Business Analyst
Key Responsibilities

• Understand Business Needs:
  Partner with business teams to gather citizen/business requirements using human-centric, visual methods such as service journeys. Develop and present the appropriate business case.
• Requirement Analysis:
  Work with GovTech and project teams to create user stories, functional/technical specifications, and acceptance criteria.
• Technology Evaluation:
  Recommend suitable technologies aligned with GovTech’s technology directions (e.g., cloud-based solutions, enterprise architecture, SG Tech Stack) and modernization of legacy systems.
• Development Methodology:
  Identify and implement the appropriate development methodology (e.g., Agile, Waterfall) in an Outsourced, Co-Sourced, or In-house environment.
• Testing & Deployment:
  Plan, review, and conduct testing and data conversion to ensure specifications are met. Drive system or product readiness for smooth deployment, adoption, and operations.
• Continuous Improvement:
  Analyze the impact of requested changes, propose improvements, and address changing business needs. Collaborate with support teams to resolve technical issues during the Operations & Maintenance phase.

Experience and Skills Needed

• Educational Background:
  Degree or Diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer/Electronics Engineering, or a related discipline.
• Work Experience:Minimum 3 years of experience for the Consultant role.
  Minimum 5 years of experience for the Senior Consultant role.
  Experience in at least one full software/product development cycle, preferably using Agile Methodology.
  
• Core Competencies:Proven expertise in IT business analysis, application solutioning and design, and testing.
  Strong understanding of customer/user experience, design thinking, user story mapping, and digital product lifecycle management.
  Analytical, conceptualization, and problem-solving skills.
  
• Communication Skills:
  Excellent oral and written communication skills, with the ability to effectively pitch ideas and influence stakeholders.

Website User Behaviour Documentation:

• Analyse and document the current user journey on the website, identifying key touchpoints, user interactions, and behaviours.

• Map out website features and functionalities, including forms, navigation flows, and user inputs.

• Collaborate with UX/UI and development teams to gather additional insights and ensure documentation accurately reflects the user experience.

• Identify areas for process improvements based on observed user behaviour and document recommendations for optimization.

API Behaviour Documentation:

• Document existing API functionality, including endpoints, request/response structures, authentication, and error handling.

• Work with technical teams to analyse API behaviour, identify dependencies, and ensure comprehensive documentation.

• Create and maintain detailed documentation outlining how APIs interact with the website and other systems.

• Work with developers to identify gaps or issues in API functionality and document solutions or improvements.

Vendor Requirement Clarification:

• Set up and manage calls with external vendors to clarify requirements for integration, functionality, and data exchange related to the website and APIs.

• Develop a clear agenda for vendor calls and ensure that all relevant questions are addressed during meetings.

• Document and communicate vendor responses and requirements clearly to internal stakeholders, ensuring proper alignment.

• Follow up with vendors to resolve any ambiguities or discrepancies and ensure that all technical requirements are captured accurately.

Collaboration & Communication:

• Work closely with internal teams, including product owners, developers, QA, and UX/UI designers, to gather insights and ensure alignment on website and API requirements.

• Provide clear, detailed documentation that is easy to understand by both technical and non-technical stakeholders.

• Act as the point of contact between internal teams and external vendors, ensuring smooth communication and effective problem-solving.

• Ensure that all documentation is regularly updated to reflect changes in user behaviour, website features, and API functionality.

Required Qualifications:

Education: Bachelor’s degree in Business Analysis, Information Technology, Computer Science, or a related field (or equivalent work experience).

EXPERIENCE:

• 3+ years of experience in business analysis, with a focus on web and API documentation.
• Strong experience working with external vendors to clarify requirements and document technical specifications.
• Proven track record of creating clear, concise, and detailed documentation for both technical and non-technical audiences.
• Hands-on experience with documenting API integrations, web behaviours, and user flows.

SKILLS & KNOWLEDGE:

• Solid understanding of web technologies (HTML, CSS, JavaScript, APIs, RESTful services, etc.).
• Proficiency with business analysis and documentation tools (e.g., JIRA, Confluence, MS Visio, or similar platforms). Experience with API testing tools like Postman or Swagger, and knowledge of common API protocols (REST, SOAP).
• Familiarity with web analytics tools (e.g., Google Analytics, Hotjar) to analyse and document user behaviour.

SOFT SKILLS:

• Strong communication and interpersonal skills, capable of interacting with both technical and business stakeholders.
• Excellent organizational skills with the ability to manage multiple projects and tasks simultaneously.
• Detail-oriented with a focus on accuracy and completeness in documentation.
• Strong analytical and problem-solving skills, with the ability to break down complex systems and processes.

Our client, one of Asia-Pacific’s leading organizations is looking for:

Business Analyst

Responsibilities:

• Data Source Visualization
• Visualization of the resource systems, files and filed information for creating internal /external reports.
• Data mapping of downstream systems.
• Monitor task progress of the user side, conduct issue & risk management, and provide support for solving them
• Provide Local insights and feedback to project planning with Area PM
• Other regular reporting such as regional progress, challenges and success to Area PM

Requirements:

• Understanding of downstream data flows for report creation
• Hands-on experience of using MS Access, Excel macro and UiPath (RPA)
• Experience of implementation of information systems
• Experiences in bank industry as a bank employee, or experiences of service provision to bank industry as a consultant
• Experience in project implementation from user side
• Experience in utilization of AI(expected to consider how to utilize Wiz Chat in this PJ)
• Willingness to undertake travel within the APAC region to interact in person with Front-, Middle- and Back-Office teams to gather the necessary requirements
• An acute attention to detail and commitment to producing high-quality, precise, and extensive requirement documentation

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Business Analyst”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Jagveer Singh Arora
EA Personnel Registration Number: R22109615

Responsibilities:

• As an Entry-Level Program/Project Management Office Analyst, you will be responsible for overseeing the day-to-day operations of the Project

• Work with project team to prepare program level decks and reports Support project team in administrative tasks pertaining to billing and invoicing processes.

• Support the end to end PMO related functions for the project such as billings, procurement, resource planning, client deliverables management & project status reporting.

• Work closely with the project team in the preparation of the project status reports and ensure timely submission.

• Participate in client meetings for project status updates and document action points where needed.

Internal ref: H

Regards,

Lini

Recruitment Consultant

R22108463

JOB SUMMARY

Responsible for commercial finance & costing related activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Involve in reviewing actual performance against forecast. Work with business and operation teams to drive for cost initiatives and control.
· Reports on material margin, MPV and inventory for the business unit as assigned.
· Reviews reports on excesses and obsoletes monthly and quarterly to reduce the inventory risk and claim management.

· Involve in new business introduction process by reviewing quote details, profitability, AR, AP and DII.
· Work with GBS Team to review and control for AR & AP to improve company cash flow and cash cycle metrics

· Inventory management and reporting

· Ensure timely and accurate month end closing activities and reporting including preparing journal entries, balance sheet reconciliation and variance analysis.

· Ensure compliance with SOX, internal controls, regulations accounting policies and procedure.

· May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS

· Bachelor Degree in Accounting or Finance with at least 1 to 2 years' of relevant work experience

KNOWLEDGE REQUIREMENTS

- Detail oriented with strong analytical skills.

· Good communication and problem-solving skills.

- Manufacturing industry is preferred.

· Proficiency in Microsoft Office (Excel, Word and PowerPoint) and Power BI.

· Should have 4+ years’ experience in application support activity.

· ITIL certification.

· Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems

· Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)

· Should be able to do

o SLA & KPI management, client communication & interaction

o Predictive analysis, consulting, escalation management

o Risk analysis and project execution

· Strong knowledge in XML, SQL, PL/SQL, MQ, CFT and Control-M.

· Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)

· Excellent communication and interpersonal skills.

· Strong analytical and troubleshooting skills.

· Autonomous, self-motivated and excellent team player.

· Develop and maintain programs including systems, policies, and resources to support cross-issue commercial priorities.

· Identify, investigate, monitor, assess and clearly communicate emerging risks in commercial products.

· Develop and identify opportunities to improve processes, protocols and policies to mitigate risk, that are scalable and ensure compliance with applicable laws and regulations.

· Serve as primary point of contact to provide ad-hoc and regular risk investigations support on commercial products to different stakeholders in Product, Sales, Risk Control, Government Affairs, Policy, Legal and Communication teams to understand and mitigate risks.

· Work in collaboration with the rest of the team to build a strong understanding of risks and policies of Commercial Products on the platform. 6. Maintain knowledge of global and regional industry trends in the advertising space and new risks to ensure organizational risks are mitigated.

Desired Skills and Experience

· Minimum 6 years of risk investigations and operational experience using Safety culture.

· Experience in and/or demonstrable knowledge of domains such as risk, payments, ecommerce, product risk, and/or online advertising.

· Experience conducting complex analyses and translating the results into recommendations.

· Excellent analytical reasoning, problem-solving, project management, and cross-functional skills.

Preferred Qualifications:

· Experience with SQL or Python.

· Previous experience working with international partners across multiple markets and timezones.

· Experience developing and executing risk governance strategy.

Job Responsibilities:

• Financial Controlling and Reporting activities for monthly and yearly closing to China HQ.
• Review financial statements and prepare insightful P&L commentary for submission.
• Prepare Balance Sheet Reconciliation in Blackline.
• Monitor and consolidate A&P and FTT payments/spends
• Ensure all spends are in accordance to budgets
• Ensure accrual of contract funds
• Track and validate all contract payments are in accordance to deliverables and meets disbursement criteria
• Provide data on pricing to support Revenue Growth Management initiatives to optimize revenue and margins
• Initiate process improvement ideas via automation tools.
• Participate in any testing of new project.
• Perform ad-hoc duties as assigned.

Job Requirements:

• Candidate must able speak fluently with customer and colleague from China.
• Min of 5 years of experience in a similar role.
• Good foundation in finance and financial analysis.
• Experience in Revenue Growth Management (RGM) strategies.
• Advanced proficiency in Microsoft Excel, including data analysis and reporting.
• Ability to communicate professionally and effectively
• Capable of working well in a variety of team dynamics

We seek a skilled IT Application Support Analyst to join our consultancy team. This role requires expertise in supporting application deployments, troubleshooting technical issues using SQL, and collaborating with stakeholders to drive operational success. This role is Application-focused and not Infra-focused.

Key Responsibilities:

Application Deployment and Support

• Assist in deploying enterprise-level applications, ensuring smooth implementation and minimal disruption.
• Troubleshoot and resolve application issues using SQL queries and other diagnostic tools.

Business Process Evaluation

• Analyze current business processes to identify inefficiencies and recommend improvement solutions.

Requirements Gathering and Analysis

• Collaborate with stakeholders to gather and analyze requirements, ensuring alignment with organizational goals.
• Document findings and communicate them effectively to relevant teams.

User Acceptance Testing (UAT)

• Conduct UAT to validate applications meet quality and functional specifications.

Stakeholder Collaboration

• Engage with stakeholders to gather critical insights and produce clear, actionable reports.

Project Coordination

• Support project management tasks, including developing plans, tracking progress, and ensuring timely delivery.

Qualifications and Skills:

• Proven experience in IT application support or a similar role.
• Proficiency in troubleshooting application issues using SQL.
• Strong analytical and problem-solving skills.
• Excellent documentation and communication abilities.
• Experience in user acceptance testing and application deployment.
• Familiarity with project management practices is an advantage.

Why Join Us?

Joining our consultancy means being part of a collaborative team that works on impactful projects for leading enterprises. This role offers opportunities to enhance your skills and contribute to delivering high-quality IT solutions.

Title: Business Analyst

For quick response, please share your resume to [email protected] or WA at +65 92333815.

JD:

The successful candidate shall take on the role of a Data Governance Specialist and support RMG Data Steward on managing Data Quality, Data Discoverability, Data Ownership and Data Access, covering the following:
(i) facilitate alignment across cross-functional teams towards tangible data quality improvements
(ii) ensure issues raised in Data Issues Log in SG and overseas locations are properly followed up, status reported and resolved within expected timelines
(iii) define critical data attributes and data quality requirements

Job duties and responsibilities:
1. Host regular RMG Data Quality forums (including preparation of meeting materials) and represent RMG at Group level Data Issue meetings
2. Organize cross-department discussions to drive and resolve data issues
3. Work with RMG stakeholders to review and improve data quality monitoring reports and processes
4. Participate in data ownership discussion and follow-ups
5. Assist in review and setup of data access for users

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

HP: +65 92333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

• Experience in core banking system projects, including accounting systems and trade-related business knowledge.
• Willingness to travel within the APAC region.
• Strong problem-solving, communication, organizational, and analytical skills.

Specific Tasks

• UAT:Planning and executing UAT, including creating schedules, resolving issues, and validating test results.
  
• Migration:Hands-on migration planning and execution, with expertise in managing complex data.
  
• EUC/RPA/Tools:Proficiency in RPA tools (e.g., UiPath), MS Access, and Excel macros.
  
• User Support:Experience in training, business rehearsal, customer relations, and regulatory updates.
  

Qualifications

• Diploma/Bachelor’s in Computer Science, IT, or a related field.
• Ability to work independently and collaborate in a team.

Key Responsibilities:

• Collaborate with business users to validate requirements using use cases during the prototyping phase.
• Conduct activities such as interviews, workshops, document reviews, and shadowing to refine requirements.
• Plan and prepare for system implementation tasks, including Target Operating Model (TOM) development and Business Requirements Document (BRD) creation.
• Monitor user task progress, address issues and risks, and provide resolution support.
• Provide local insights and feedback to project planning efforts in coordination with the Area Project Manager (PM).
• Report regional progress, challenges, and successes to Business Analyst (BA) leads.

Qualifications:

• Bachelor’s degree in any relevant field.
• Experience on either:
• 1.Hands-on experience with package system implementation, particularly Flexcube or Duco.
• 2.Data Governance. Data Mapping.Experience with AI Utilitization. Hands on experience in MS Access, Excel, Marcos and UIPath (RPA)
• Expertise in customer master data, customer report distribution, reconciliation, and related processes.
• Core Banking experience is a MUST
• A minimum of 5 years experience in creating Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Proven track record of successful project implementation, ideally in large-scale projects.
• Willingness to travel within the APAC region to collaborate with Middle- and Back-Office teams.
• Attention to detail with the ability to produce precise and comprehensive docume

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Job Summary:
The Intelligence Analyst, assigned to one of Pinkerton's largest global clients, will be responsible for executing global intelligence analysis services in support of the Global Security Intelligence program. The Analyst performs day-to-day monitoring, conducts trend identification and analysis, and facilitates deeper research and assessment of key topics or issues relevant to Global Security needs. This position can be based anywhere (remote) within Singapore. Candidates are advised to apply directly: https://pinkerton.com/job/PINKERTONR5529/intelligence-analyst-remote

Essential Functions:

1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
2. Manage the collection of intelligence information used to populate various standard reports and updates.
3. Monitor press, intelligence subscriptions, social media posts, and other online sources daily.
4. Monitor, track, and communicate impact to the customer.
5. Continuously monitor and refine OSINT tools, subscriptions, and queries.
6. Collaborate with key stakeholders and partners across multiple lines of business.
7. Effectively work as part of an interdisciplinary, global team managing multiple tasks and projects with minimal supervision.
8. Develop and/or improve standard operating procedures and program documents.
9. Establish and maintain systematic cross referenced intelligence records and files.
10. Articulate key findings extrapolated from sourced data with a focus on the assigned region which includes providing written assessments, formal report writing, and verbal briefings to Regional and Global Security customers.
11. Receive and process incoming report requests and messages.
12. Initiate, execute, and maintain intelligence relationships inside and outside the organization.
13. Safeguard and maintain highly sensitive and confidential information.
14. All other duties, as assigned.

Education, Experience, and Certifications:
Bachelor's degree with three to five years of work experience in government and/or corporate intelligence, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Overview of Role

A Commercial Analyst with Conrad Hotels and Resorts supports Commercial Senior Leadership team with best-practice guidance and to design and deliver regular as well as ad-hoc commercial analytics. Combine available internal data (sales, activities, systems, etc) along with external data sources to highlight opportunities for improvements in commercial execution.

What will it be like to work for this Hilton Brand?

We are more than a place to stay; we are a place to Stay Inspired. Our job is to discover what inspires our Guests so that we may ensure an experience of a lifetime. Our job is also to discover what motivates and inspires each of us to consistently provide luxury service.

At Conrad, we take the time to understand the wants, needs and desires that make each of our Guests unique. Then we can create a stylish luxury experience that’s uniquely personal, deeply memorable and, above all, smart.

What will I be doing?

As Commercial Analyst, you are responsible for working closely with the Commercial Senior Leadership team as well as collaborate with other departments. Demonstrate understanding of financial data and sales analytics, report on key trends to allow the department to anticipate necessary strategic or tactical adjustments. Ability to utilize insights to drive sales and make connections between departments (Finance, F&B) to ensure business goals are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Review business plans, identify gaps using market intelligence and ensure proactive measures to fill to capacity and meet targets
• Support Revenue Management Consolidated Centre (RMCC) with implementation of new packages online ensuring that the necessary content is updated and visible across all online platforms
• Responsible for managing the Luxury Consortia platforms and implementation of promotions across need dates and maintaining relationship with Luxury Hilton Worldwide Sales (HWS) team
• Managing the Global Distribution Systems (GDS) advertising campaigns, ensuring the timeliness of the launch and updating the content on a quarterly basis
• Tracking and monitoring the performance of all online-related tactical promotions and coming up with recommendations for improvements
• Preparation of Sales Incentive Plan (SIP) – Tracking, submission & processing quarterly payout. Recommend changes to the SIP where necessary
• Assist with forecasting and budgeting across all revenue streams - actively involved in meeting including catering pace, BFM, etc.
• Support the Delphi administrator to ensure Delphi standards are adhered to including Account Management, Bookings & Inquiries and maintaining quality standards
• Constantly looking for improvements in the efficiency and effectiveness of sales processes, subsequently implementing those changes with the support of the leadership team
• Dealing with questions from hotel ownership where required along with any additional ad-hoc tasks.

What are we looking for?

A Commercial Analyst in Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
• Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent organizational and planning skills
• Experience in a similar role with a proven track record It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives
• Degree-level qualification in a relevant field would be advantageous

What benefits will I receive?

Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.

Job Description:

• Responsible for analyzing the requirements and documenting the test cases & scenarios.
• Extensive exposure to ETL testing with in writing SQL Queries
• Responsible for executing the test cases.
• Presenting Test evidence with business
• Need to work with Multi Geographic teams to support test execution.
• Responsible for executing the UAT testing concept for data migration.
• Establish and monitor measures related to testing, providing insights to the project and senior management.
• Reporting to different levels of Product owners and walkthrough the test analysis
• Coordinating between different lines of business for their requirements and sign offs.
• Identify and monitor program risks.

Required experience and skills:

• 2+ years’ experience in Banking domain with UAT experience covering all testing aspects of the SDLC incl. reporting.
• Experience working in Wealth management with agile mindset is a strong plus.
• Strong work experience on SQL
• Strong experience UAT End to end test activities.
• Experience with JIRA (XRAY is a strong plus)
• Strong domain knowledge on wealth management banking is strong plus.
• Knowledge of financial products is required. Work experience in the financial industry is a plus, in the Markets domain.
• Knowledge on data migration testing.

Required trainings completed and certificates/exams

• ISTQB
• Agile Scrum Master / Product Owner.

Softskills

• High sense of responsibility and assertiveness
• Open-minded personality with strong problem-solving perspective and skills
• Strong in stakeholder management and proficient in communication on different levels of management

• Data Analysis: Monitor and analyze social media metrics and performance across various platforms (e.g., Facebook, Twitter, Instagram, LinkedIn).
• Reporting: Create regular reports summarizing key performance indicators (KPIs) and trends, presenting findings to the marketing team and stakeholders.
• Content Strategy: Collaborate with the content team to optimize posts for engagement and reach based on data insights.
• Audience Insights: Research and analyze audience demographics, behaviors, and preferences to inform marketing strategies.
• Competitor Analysis: Monitor competitor social media activities and industry trends to identify opportunities and threats.
• Campaign Support: Assist in the development and execution of social media campaigns, tracking their effectiveness and making recommendations for improvement.
• Social Listening: Utilize social listening tools to gauge brand sentiment and monitor discussions

Job Summary:

We are seeking a skilled Business Analyst / Data Analyst with a strong background in working with multiple data sources and generating actionable insights. The ideal candidate should have expertise in data handling using Excel, with a preference for experience in the Infrastructure domain. The role requires analytical expertise, a proactive approach to problem-solving, and the ability to derive business insights that drive decision-making.

Key Responsibilities:

• Gather, analyze, and interpret data from various sources to generate insights and actionable recommendations.
• Develop, maintain, and automate reports using advanced Excel functions, pivot tables, and charts to track key performance indicators (KPIs).
• Collaborate with cross-functional teams to understand business needs, define requirements, and provide data-driven solutions.
• Identify trends, patterns, and areas for improvement by analyzing large datasets.
• Translate business requirements into clear, concise technical documentation.
• Ensure the accuracy, integrity, and consistency of data across systems and reports.
• Utilize visualization techniques to present data findings effectively to stakeholders.
• Act as a liaison between business units and technical teams, bridging communication gaps.

Preferred Qualifications:

• Proven experience in data analysis and business analysis, preferably in the Infrastructure sector.
• Advanced skills in Microsoft Excel, including formulas, macros, and data modeling.
• Strong problem-solving abilities and attention to detail.
• Excellent communication and presentation skills for conveying insights to both technical and non-technical audiences.
• Experience with other data visualization tools or programming languages (such as Python, Power BI, or Tableau) is a plus.
• Knowledge of data governance and data quality best practices is desirable.

Education:

• Bachelor’s degree in Business Administration, Data Science, Information Technology, or a related field.

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

About Sembcorp Industries

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition.

Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging its sector expertise and global track record.

For more information, please visit www.sembcorp.com.

PURPOSE AND SCOPE

The Data Analyst role is positioned to tap on the vast amounts of data available at Sembcorp Solar to better guide the organization in optimizing its operational and business processes. The role will reside within the Business Excellence Unit and will work on cross-functional projects.

KEY ROLES AND RESPONSIBILITIES

• Work with various departments within Sembcorp Solar to propose, develop and maintain automated data collection systems and pipelines across reporting lines.
• Provide stakeholders with accurate and relevant information through data-driven reports, visualizations, and presentations.
• Assist to identify and solve complex business problems by interpreting data trends and patterns.
• Develop statistical models and forecasts to support business planning.
• Continuously evaluate and refine existing data processes and methodologies to enhance data quality, integrity, and efficiency.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in a quantitative field such as Statistics, Mathematics, Computer Science, Engineering, Economics, or related fields.
• Demonstrable experience with data visualization tools like Tableau, Power BI, or matplotlib/seaborn in Python.
• Experience in data cleaning, transformation, and integration
• Experience working in cross-functional teams and collaborating with stakeholders from different departments.
• Proficiency in analyzing large datasets to extract meaningful insights.
• Knowledge of geospatial analysis and data-warehousing concepts can be advantageous.

SKILLS/COMPETENCIES & PREFERRED CHARACTERISTICS

• Understanding of statistical methods and concepts such as hypothesis testing, regression analysis, clustering, and classification techniques.
• Ability to use statistical methods and tools to interpret data and solve analytical problems.
• Ability to understand business requirements, translate them into analytical tasks, and provide actionable insights to stakeholders.
• Capability to identify problems and develop creative solutions using data-driven techniques.
• Effective communication of findings through reports, presentations, and visualizations to both technical and non-technical audiences.
• Thoroughness in data analysis and ensuring data quality and accuracy in findings and reports.
• Familiarity with specific industry trends and metrics relevant to the solar PV industry can be advantageous.

Fresh graduates are welcome to apply. Candidates will be expected to share about projects previously delivered.

At Sembcorp, our shared corporate behaviors underpin all the work that we do in building a sustainable future:

• Institution-first Mindset – Put the interest of the Group ahead of individual interests.
• Collaboration – Deliver through collaborating across markets, businesses and functions.
• Accountability – Hold team and self accountable to deliver on our commitments.

We are looking for a talented and experienced Business Analyst for one of our investment banking clients to work on building business solution in banking domain. The resource should be well versed with market treasury products.

The candidate will be required to:

· Lead/manage large global projects for Market products involving cross functional and multi geographic teams as a Lead Business Analyst.

· Involve in requirement gathering, create functional requirement document, co-ordinate with development team, execute user acceptance testing and ensure quality delivery of software solution to business.

· Closely work with Trading desks, Product Control team, business managers, Market risk and Technology teams to understand and implement requirements as per project plan.

· Implement Global requirements for business, Participate actively with Development design and deliver the projects/solutions on time.

· Preparing BRD/FRD - in consultation with Business/Tech teams

· Collaborate and Partner closely with project managers/ programme managers, development leads, test leads and production support teams to ensure software solution is tested and implemented to highest quality.

· Partner with wider Technology group to leverage best practices across software development life cycle.

Required Skills

· Min. 8 years of experience in banking industry as Lead Business analyst/ Business analyst.

· Strong experience of building software solutions for banking applications (treasury is preferred) with focus on market products.

· Experience in treasury and market risk products are preferred

· Ability to comprehend customer business process and requirements and interprret into functional requirements across wide array of market treasury products and technologies.

· Experience of working with multiple system partners, Product Control teams, development and support teams.

· Excellent communication skills (verbal, written, and presentation of complex information and data) and confident in presenting to partner teams and senior stakeholders.

· Ability to draft Use Cases, Process Flows, and Activity Diagrams, specific to banking Architecture.

· Ability to independently track multiple issues, effectively manage time and competing priorities to drive results.

· Experienced in project management and agile methodologies.