Team Summary
The team is responsible for owning the holistic post-sale Client Services relationship for Visa’s Global & Regional Sellers in Asia Pacific markets by overseeing onboarding and implementation processes, maximizing adoption of deployed products, driving Client Success outcomes and optimizing client performance.
What a Senior Consultant, Client Success – Global & Regional Sellers, does at Visa:
The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities and promote product adoption. The role requires a high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.
This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with the Global & Regional Sellers’ Account Team, you will proactively drive Client Success outcomes. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.
In this role, you are expected to:
- Oversee the implementation of new Visa products by coordinating key client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
- Ensure client operational goals and success metrics for their overall Visa product landscape are understood.
- Identify additional business opportunities for clients, drive value-added services and new payment flows to increase service quality as well as revenue.
- Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
- Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Global & Regional Sellers’ Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products.
- Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
- Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
- Lead periodic operational reviews with clients and Visa stakeholders.
- Showcase operational excellence by supporting cross-functional initiatives to improve the Client experience, incorporating automated solutions to drive efficiency and productivity.
- As applicable, coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
