Responsibilities:

• Oversee construction projects, ensuring adherence to project specifications, timelines, and budgetary constraints.
• Collaborate with architects, engineers, and contractors to facilitate smooth project execution and resolve technical issues.
• Conduct regular on-site inspections to monitor project progress, quality, and compliance with safety regulations.
• Review project plans, drawings, and specifications, providing technical guidance and ensuring compliance with industry standards.
• Coordinate construction teams, subcontractors, and vendors, fostering effective communication and teamwork.
• Maintain accurate project documentation, including progress reports, change orders, and site records.
• Identify and mitigate potential project risks, implementing appropriate measures to ensure project success.
• Provide technical support to junior engineers and construction personnel.

Requirements:

• Minimum diploma or Nitec qualification in Civil Engineering or a related field.
• Demonstrated experience in construction site engineering.
• Knowledge of construction methods, materials, and processes.
• Proficiency in reading and interpreting blueprints, drawings, and specifications.
• Familiarity with building codes, regulations, and safety standards.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with multidisciplinary teams.
• Proficiency in relevant software and tools (AutoCAD, MS Office, etc.).

We are looking for an Executive Engineer to join our team in Singapore office. You will have opportunity to work on interesting projects across wide-ranging sectors and typologies.

Your responsibilities include:

• Conceptualise engineering design and execute the project with the detailed designs.
• Oversee project management including overall responsibility over resources, time allocation, cost, and quality of project deliverables.
• Manage and engage client/consultant/ contractors and local authorities to drive project execution, resolve issues, submission to authorities and overall on-site construction supervision.
• Develop good working relationships with clients and partners in the industry.

What you will need:

• A recognised degree in Civil Engineering from a university recognised by the Professional Engineers Board of Singapore.
• At least 3-5 years of relevant experience in design and project management of HDB public housing projects of various project sizes and typology.
• Strong technical proficiency in engineering analysis and design programmed. Knowledge in BIM will be an advantage.
• Conversant with local authorities’ requirements and submission procedures.
• A good track record of being a project / technical lead for significant / key projects.
• Strong oral and written communication skills, stakeholder management skills.

Job Description:

• Corporate with the constrcution manager to connect with various government acceptance departments.
• Corporate with the constrcution manager to supervise and manage the site to meet the various goals of the project.
• Corporate closely with subcontractors to monitor the progress of small towns and coordinate the work resources required by subcontractors to meet project requirements.
• Corporate with goverment personnel to conduct on-site inspections.
• Participate in weekly or monthly meetings with subcontractors to discuss work progress and corperate in preparing monthly meeting progress reports.
• Establish good relationships with all relevant parties.
• Corporate to ensure site safety and comply with the requirements of the authorities.
• Corporate to organize relevant physical and electronic documents on site engineer, etc.
• Other tasks assigned by the manager.

Requirements & Qualifications:

• Diploma / Degree or above preferably from a recognized University accredited with PEB, Singapore
• Experience with public residential projects would be advantages
• Proficient in Microsoft Office / Projects, AutoCAD
• Ability to keep a positive attitube in a fast-paced environment
• Good team player

Point of contact with customer

Coordination with sub con and suppliers

Proficient in paper work preparation for each project

Familiar with Safety requirements and regulations

Develop project schedule, track timeline

Good disposition, able to handle stress

Resourceful and creative

Responsive and fast

Speak and write good english

Experience in CCTV, Access Control is advantage

· Development experience with a scripting language (such as Shell Scripting or Python)

· A grounded understanding of Git branching, merging, and pull requests

· Hands-on experience with one or more of the following DevOps toolchains (or equivalent): o Jenkins, Git, Artifactory, Docker, Ansible, SonarQube

· Experience with IaaS or PaaS systems such as: o AWS, Google Cloud, Azure Cloud Foundry, OpenShift/Kubernetes, OpenStack

· Fundamental understanding of networking, firewalls, load balancing, forward and reverse proxies

Familiarity with concepts such as: Agile methodologies, Test-Driven Design, Behavioural-Driven Design, and 12 factor application design

If you're interested in this role, please email your latest CV to [email protected]

Other than that you can click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

EA License Number: 20C0199 | Company Registration No: 201913897K

Key Responsibilities:

• PAM Solution Design: Design and implement sustainable Privileged Access Management (PAM) solutions using CyberArk, translating access rights requirements into effective configurations.
• Configuration and Documentation: Configure, test, and document CyberArk solutions in collaboration with the PAM Product Manager, ensuring comprehensive training and knowledge transfer.
• User Collaboration: Engage with product managers, architects, and users to refine role and authorization (R&A) requirements, conducting workshops and user tests to validate PAM designs.
• Product Support: Provide Level 3 support, overseeing user acceptance testing and facilitating training sessions. Support users post-implementation and manage change requests.
• Documentation and Reporting: Maintain up-to-date documentation of the IAM product, including user guides and functional specifications, while proactively identifying improvements for user experience.

Key Requirements:

• Bachelor’s degree in Computer Engineering, Business, or Design; CyberArk/PAM certification is mandatory. ITIL certification is a plus.
• Minimum of 5 years experience within international organizations, with strong experience in implementing CyberArk/PAM solutions and conducting rollouts.
• Extensive knowledge of PAM and CyberArk, with a solid understanding of cybersecurity principles. Familiarity with Agile methodologies is a plus.
• Excellent written and verbal communication skills, with the ability to facilitate workshops and provide knowledge transfer.
• Must be able to accommodate European working hours for project collaboration and issue resolution.
• Knowledge of SoD concepts is a bonus.

Experience in the WOG environment.

• Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple Platforms

• Escalate and work with second or third level support/third party vendor on resolution of problem when necessary

• Maintain hardware inventory at assigned locations

• Provision new users with hardware, software and account setup

• Provide with both remote and onsite support for multiple locations, if required

• Troubleshoot and resolve a variety of technical problems

• Assist with network connectivity issues

• Provide great communication and customer service to company employees in person and through phone calls and emails

• Work on assigned tasks and projects including hardware and software rollouts

• Work with hardware / software vendors, whenever required

• Provide training when needed help facilitate users requests and in the implementation of company project

• Provide VPN support including end-user setup and problem

• Work closely with other support teams (client support team, application support team, server support team)

• Develop and document IT operational processes whenever required

• Manage Active Directory - User/ID creation, delete, reset, update, distribution, list/security and accesses

• Assist on AV setup in meeting rooms for conference calls and meetings

• Provide regular checks and maintenance on system health of the meeting rooms

• Provide back-end support for live event broadcast

• Support ad-hoc IT project deployments

• Attend meetings to update current projects

• Attend trainings provided by the company

• Perform procurement/RMA duties as and when required and liaise with vendors, keep track of orders and update users or IT team on delivery status

• IT Asset Management

1. Trouble-shooting, repairing & maintenance for

ship automation

2. Degree / diploma in electrical automation or

equivalent

3. Min. 3 years relevant site experience in a ship

automation engineering

4. Independent, strong technical competence, can

do overtime if necessary

5. Class 3 driving license and navigation

equipment experience preferred

6. Only Singaporean or Singapore PR

7. Can start work immediately

Responsibilities

• Support and provide mechanical engineering design
• Handle design works and/or project management relevant to ACMV, Fire Protection, Sanitary and Plumbing.
• Supervise and coach a team of engineers in mechanical services for the project from concept stage, design development, contract documentation, authority submissions, site administration to project completion
• Act as either Project Manager or Team Leader in projects.
• Act as mentor to new employees.
• Provide technical assistance to engineers.
• Advise engineers on the project administration and contractual issues.
• Conduct technical discussion on common design problems with engineers

Requirements

• Recognised Degree in Mechanical Engineering with PEB Singapore
• Candidate must have min 6 years of relevant working experience in design engineering of ACMV / HVAC, Fire Protection and Plumbing services with Engineering Consultancies in Singapore
• Proven track record of working across organization boundaries to define requirements, solve complex problems and drive programs to successful completion
• Good understanding of Singapore Code of Practice and local authority submission process (LTA / PUB / BCA)
• BIM and CAD capabilities (REVIT / Microstation / Autocad) will be added advantage

Our client is a Global Company that provides Industry Sensors and Optical Solutions to their customers across more than 60 countries globally. They are currently hiring for a Sales Engineer and will like to invite suitable candidate to send in your detailed resume to [email protected]

Sales Engineer

Responsibilities:

• Establish and expand the customer network for Industrial Sensors, Power Supplies, Cables, Transducers, RFID, Vision Cameras and Networks
• Acquire new customers in the Semicon, Life Science, Automation/Robotics, F&B, Metal Working and Packaging industry
• Manage and grow Key Accounts
• Responsible for major customers, drive revenue and profit
• Evaluate customer requests and propose appropriate solutions
• Identify new opportunities, drive new business development and work out solutions for the customer with the technical support team
• Drive & conduct Roadshow/Product Seminar/Technology Day regularly & Project management
• Update customers with new products launch
• Promote and Market products and solutions
• Ensure existing customers satisfaction, reorder and customer retention

Requirements:

• Bachelor’s degree in electrical, Industrial Engineering, Automation, Controls or related fields
• At least 3 years relevant sales application experience
• Good English (spoken and written)
• Good product and application knowledge in Industrial Automation
• Good communication/Negotiation skill
• Customer orientated
• Versatile in utilizing CRM (preferably C4C - SAP Cloud for customer) and SAP system

Responsibilities:

• Manage all marketing/program activities requests.
• Manage customer's account/ project matters.
• Prepare quotation.
• Follow up project closely and attend to customers’ inquiry.
• Follow up with customers on the development of the project.
• Good presentation skills with ability to hold the interest of audience.
• Manage relationship with internal & external parties to ensure communication objectives are met within schedule, budget & the fulfilment of the projects.
• Undertake ad-hoc duties & projects from time to time.

**Successful candidate will be provided on-the job training

Requirements:

• Diploma/Degree in Mechanical/ Mechatronic/ Manufacturing/ Engineering/ Marketing or equivalent.
• Strong project management skills & marketing strategics.
• Good negotiation & interpersonal skills.
• Strong verbal & written communication skills with the ability to influence and persuade with a positive attitude.
• Self-independent.
• Fast paced environment show creativity and a different way of thinking will be essential.
• Team player with good & positive working attitude.
• Has passion towards marketing business/programme.
• At least 1 year working experience in related field; entry level candidates are welcomed to apply.
• Able to start work immediately.
• Comfortable to work at East area, Changi South.

• Plan, build and optimize infrastructure setup, design and performance.
• Manage backend information systems, including of virtual machines and virtualization platform, including of network storage, backup, Fibre channel switches.
• In-depth experience in Linux administration. Need to be expert level
• Strong understanding of High Availability setup for Linux/Windows applications (etc. webs, database)
• Strong network fundamentals – IPv4/IPv6 – addressing, NAT, Routing
• Network and Systems troubleshooting and maintenance
• Good to have disaster recovery planning and execution
• Private cloud administration experience is a must – VMWare / Hypervisor
• In-depth experience in DNS, DHCP, Proxies, Linux firewalls & network security is a must.
• Maintain and Administer Security Appliances of different projects
• Design and propose a plan that will improve the hosting service of the Data Center

• Design new solutions or fixes to enhance existing applications using web-enabled development programs using Java, Angular,SQL/Oracle, XML, and similar or other web services and service-oriented tools.
• Development experience with Java, J2EE, Spring, Springboot, Angular
• Strong development skills using Java and Spring Framework.
• Strong RDBMS skills using SQL,Oracle.
• Stron expereince in Angular.JS and Javascript
• Experience in Python development.
• Participate in the final phases of deploying and performance tuning of the application and help identify performance bottlenecks and suggest work-around
• Manage ad-hoc requests and multiple projects simultaneously while operating in a high tempo environment with ever-changing priorities and tasks.
• Proficient with popular frameworks such as Django, Flask, or Pyramid.
• Design, develop and implement new applications, enhancements, and new features to our products
• Prepare accurate and detailed requirement specification documents, user guides, and functional specification documents

• Knowledge on Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market
• Possess robust analytical and problem-solving abilities, with a talent for addressing technical and operational challenges
• Skilled in network operations and maintenance, enthusiastic about offering troubleshooting assistance.
• Preference for IT audit experience or certification in CISA/CISM, operational risk management, self-assessment of control, prior implementation of security solutions, and information security governance experience.
• Enterprise Data Network (administration, patching, upgrade and migration activities), Design, Preparing of HLD/LLD, Implementation Team leading, Service Level management, demand, incident, change management.
• Cisco/Aruba Networking and Wireless LAN.
• DDI, AAA/Cisco Identity Services Engine
• Python & Ansible for Automating Networks
• As Built, LLD, Testing & Acceptance Testing Documentation Skills
• ZScaler & Network Security
• Certification: Comparable to CCNP/CCDA
• Meraki, Palo alto, f5 loadbalancer, UTP
• Provide network WAN/LAN design, implementation, consulting, Cisco, Aruba, Juniper
• Conduct a network audit to pinpoint any deficiencies and propose appropriate solutions. Assisting with RFP/RFI reply.
• Experience in running operations with ITIL processes / Project Management - PMP

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

We are looking for an experienced AI Engineer with solid knowledge and experience in developing AI/ML systems, to accelerate incubation and delivery of new AI/ML based media and business capabilities.

You will be working with other engineers in the team to research, experiment, and build AL/ML models & algorithms utilizing various of data sources. You will be one of the problem solvers who utilises technology to address complex business needs.

The role reports to the AI Products & Solutions Lead and will work closely with other product teams within the digital department.

Responsibilities

• Implement scalable and robust AI/ML systems computing on large volumes of datasets using a variety of open source and proprietary Data Science technologies.
• Implement and integrate system components for service orchestration, scheduling, job status monitoring, model performance monitoring, failure recovery, APIs, and any other components required for a robust and reliable Machine Learning system spanning on-premises and cloud environments.
• Develop and implement data processing jobs and pipelines to provide standard, continuous, and scalable data input for future analytics and modelling needs.
• Write and automate unit, functional, integration and performance tests in a Continuous Integration environment.
• Work closely with stakeholders to ensure high standards of data governance during implementation.

• Bachelor's degree in Computer Science, Computer Engineering or related fields.
• 5+ years of software development experience with 3+ years in developing end-to-end AI/ML applications.
• Excellence in algorithms, data structure, discrete math, and distributed computing.
• Full stack experience in data collection, aggregation, analysis, visualization, and monitoring of AI/ML products (MLOps).
• Experience with basic software development skills, such as agile methodologies, testing, version control, and CI/CD.
• Proficiency in Programming languages (Python, Java, etc).
• Experience with Cloud Infrastructure, Kubernetes, Docker, GPU, TensorFlow, Pytorch & other Opensource AI/ML framework and libraries.
• Experience with SQL and/or NoSQL database.
• Experience working in Media & Entertainment industry is a strong plus.
• Self-directed, ability to work independently and research innovative solutions to technical and business problems.

• Experience in network operations/maintenance and passionate about providing troubleshooting support
• Knowledge on Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market
• Strong analytical and problem-solving skills, and has a flair for dealing with technical and operational problems
• Experience in IT audit or CISA/CISM certified preferred or operational risk management and control self-assessment or prior experience in implementing security solution and information security governance
• Enterprise Data Network (administration, patching, upgrade and migration activities), Design, Preparing of HLD/LLD, Implementation Team leading, Service Level management, demand, incident, change management.
• Cisco/Aruba Switching /Routing & WLAN
• DDI, AAA/Cisco ISE
• Network Automation: Python & Ansible
• As Built, LLD, Testing & Acceptance Testing Documentation Skills
• ZScaler & Network Security
• Certification: CCNP/CCDA equivalent
• Meraki, Palo alto, f5 loadbalancer, UTP
• Provide network WAN/LAN design, implementation, consulting, Cisco, Aruba, Juniper
• Network audit Identify the gaps and suggest the remedial solution. Supporting in RFP/RFI response.
• Experience in running operations with ITIL processes / Project Management - PMP

• Provide technical support, propose solutions, and project related queries for all Wired, Wireless network.
• Perform analysis, Plan, Coordinate and Implement all change requests on existing network equipment.
• Maintain records of system details (e.g. configuration, changes, problems, disaster recovery document) for network equipment.
• Manage firewalls like Checkpoint, Cisco FTD, Palo Alto and NEXUS switches; F5 Load balancer
- Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
- Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
- Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
- Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
- Create and maintain comprehensive documentation for all implemented networks.
- Assist in preparation of proposals and solution presentations.
- Able to lead a team of network engineers (size).
- Attain key certifications for partnership with key vendors.

Job Summary:

The Desktop Engineer is responsible for providing technical support and ensuring the efficient operation of end-user devices, software, and peripherals. The role includes troubleshooting, installing, and maintaining desktops, laptops, and other IT hardware and Network

Work with the Global technology team to support Onsite Physical Installation of Server , Storage and Network devices .

Key Responsibilities:

1. Technical Support:

o Provide first- and second-line support for hardware and software Installation.

o Troubleshoot desktop, laptop, and peripheral problems to ensure minimal downtime.

o Respond to service requests and incidents in a timely manner.

2. Hardware & Software Management:

o Install, configure, and maintain desktop and laptop operating systems (Windows/Mac/Linux).

o Install and update software applications and drivers.

o Set up and maintain user accounts and permissions.

3. Asset Management:

o Manage IT inventory, including desktops, laptops, and peripherals.

o Ensure proper documentation and tracking of IT assets.

4. Network Support:

o Assist with basic network troubleshooting (e.g., connectivity, printer access).

o Support VPN, wireless, and LAN/WAN configurations as required.

5. Collaboration & Training:

o Work closely with other IT teams to resolve escalated issues.

o Provide user training for new hardware or software implementations.

6. Security & Compliance:

o Ensure devices are compliant with company security policies and standards.

o Conduct regular updates and patches to maintain system integrity.

Key Requirements:

Education & Experience:

· Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).

· Proven experience (5+ years) in a similar desktop support or IT helpdesk role.

Technical Skills:

· Proficiency in Windows and macOS operating systems.

· Familiarity with Active Directory, Group Policy, and Office 365.

· Knowledge of basic networking concepts (DNS, DHCP, TCP/IP).

· Experience with remote support tools like TeamViewer, AnyDesk, or SCCM.

· Exposure to endpoint management tools like Intune or JAMF is a plus.

Soft Skills:

· Strong problem-solving and analytical skills.

· Excellent communication and customer service skills.

· Ability to work under pressure and manage multiple tasks effectively.

Preferred Certifications:

· CompTIA A+, Network+

· Microsoft Certified: Modern Desktop Administrator Associate

· ITIL Foundation

At Coalesce Management Consulting, we are a community of people with a strong passion for excellence. We deliver bespoke project solutions within the Life Science and Technology sectors through our community of high-calibre industry specialists.

Position: Automation Engineer (PLC / Delta V)

Job Description:

We are currently expanding our team and are looking for an Automation Engineer on site with a client. In summary, you will be supporting the designing, implementing, and maintaining automated systems in the biopharmaceutical manufacturing environment. This role involves ensuring the efficient and compliant operation of automated equipment and systems.

Key Responsibilities:

• Develop and manage change control processes specific to the pharmaceutical industry.
• Manage and execute PLC projects from inception to completion, ensuring they are delivered on time, within budget, and to the required quality standards.
• Design and engineer hardware components for PLC systems, ensuring they are robust, reliable, and meet project requirements.
• Provide on-site support and troubleshooting for PLC systems, addressing any issues that arise during installation, commissioning, and operation.
• Perform Preventive Maintenance of Automation systems as scheduled.
• Identify and address issues at recipe level as well as 3rd party interfaces with Automation systems.
• Provide technical expertise and troubleshooting for DeltaV systems and related equipment.

Requirements:

• Bachelor’s Degree and 4-7 years of experience in Process Automation, preferably in a batch manufacturing environment.
• Strong knowledge in SCL will be advantageous.
• Familiar with documentation in a highly regulated environment
• Ability to work independently and collaboratively
• Good understanding in customer's voice and quality requirements is a must
• Strong team player, able to effectively work within and across teams
• Ability to tactfully negotiate and positively influence peers, knowledge and experience in digitalization are added advantages

What’s In It for You?

• Exposure to the Pharmaceutical MNCs in the industry.
• Annual leave benefits.
• Full Health coverage and benefits.
• Training and Development allowance.

What's Next?

If you are interested in applying for this position, please send an email to [email protected].

Coalesce Management Consulting operates as an equal opportunity employer. No terminology in this advert is intended to discriminate on the grounds of age, race, religion, sexual orientation, or any other factors with no bearing to employment skills and we confirm that we are happy to accept applications from persons of any background for this role.

Job Responsibilities:

• Develop new application software.
• Implement fixes and enhancements for existing applications.
• Manage and resolve application issues, provide updates, and conduct root cause analysis.
• Monitor and respond to alerts related to application and system services.
• Provide 2nd/3rd level technical support to the Helpdesk for CCN products.
• Participate in after-hours support on a rotational basis for software issues and alerts.

Technical Requirements:

• Bachelor's degree and at least 3 years of relevant experience.
• Proficiency in the following areas: C#.NET
  WCF / Web API
  React JS & Angular
  JavaScript / TypeScript
  JSON & XML technologies
  MS SQL Server 2016 or higher
  Object-oriented design principles
  

Additional Preferred Skills:

• Experience with Agile Scrum Development Methodology
• Knowledge of container development
• Familiarity with DevOps practices
• Understanding of cybersecurity fundamentals

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

· Professional Cert: AWS Certified, Kubernetes Administrator or AWS Certified DevOps Engineer

· Min 3 to 5 yrs experience Rancher, AWS EKS, including cluster creation, configuration, and management

· Min. 3 yrs exp Familiarity with CI/CD pipelines and tools like GitHub Actions, GitLab CI/CD, or CircleCI

· Proficiency in scripting languages like Python or Bash for automation

· API Gateway Engineering,

· Experience with infrastructure as code tools like Terraform or CloudFormation

· Configuration management using tools like Terraform, Puppet or Ansible.

· You have experience in running production systems utilizing microservices and distributed systems architecture at scale

Requirements

• CCNA Certified Minimum
• With experience and knowledge of Cisco routing and switching, Cisco network engineers install, maintain, and configure Cisco networks.
• Technical issues include network-related problems, system failures, and routing changes and updates.
• Working extensively with Cisco network software, Cisco network engineers are familiar with design, support, and deployment of Cisco products.
• Troubleshooting network problems and outages, Cisco network engineers locate problem areas, isolating them for solutions.
• Consult clients and customers to ensure that their needs are met; customer service skills are essential to building rapport with customers.
• Performed IOS upgrades on various models of IP Internetworking layer 2/3 switches.
• Enabled routing on routers , OSPF , RIP, EIGRP, BGP, apply ACL, PPP, wireless VPN.
• Technical knowledge of routing protocols such as RIP, EIGRP, OSPF, and BGP.
• Provided technical support and troubleshooting on various Cisco products including Routers, Switches, IP Phones.

Mercuria, a global leader in commodity trading, is seeking a skilled IT professional to join our End User Experience (EUE) team. This hybrid role will support our Asia operations by addressing both advanced technical needs and general IT support requirements, ensuring a seamless and productive work environment for end-users. This position plays a crucial role in modern workplace solutions and desktop support.

Mercuria offers a dynamic, inclusive work environment with ample opportunities for professional growth. As part of the EUE team, you will contribute to the continuous improvement of workplace solutions, supporting our Asia operations.

The Role

• Provide 3rd line technical support for end-user and modern workplace technologies.
• Support desktop-related issues on Windows 10, Microsoft 365, and various trading platforms (ICE, Eikon, Bloomberg), both onsite and remotely.
• Assist in the implementation and support of hybrid workplace solutions to enhance productivity.
• Package applications, deploy software updates, and monitor their effectiveness.
• Manage integration of SCCM/Intune, Exchange, and O365 with existing systems.
• Set up and support MS Teams video conferencing.
• Maintain IT assets inventory and dispatch incoming tickets in ServiceNow for efficient resolution.
• Assist in IT administrative tasks, including vendor liaison and mobile service applications.
• Support server room basics (AC, UPS, patch panels) and provide technical setup for company events.
• Conduct new joiner onboarding, handling software/hardware setup, upgrades, and user permissions.
• Create and maintain documentation for troubleshooting guides and technical processes.

Technical qualifications and skills:

• At least 10 years of IT-related experience with an emphasis on endpoint management, hybrid workplace solutions, and general IT support.
• Familiarity with Windows 10-11, SCCM, Intune, Microsoft 365, Exchange, Active Directory, Entra ID, ServiceNow, and PowerShell.
• Basic understanding of network troubleshooting, server room equipment, and Apple product support.
• Proficient in English
• Certifications in Windows, Intune, Microsoft 365, Exchange, or SCCM are advantageous

Profile:

• Bachelor's degree in computer science, engineering, or a related field
• Independent, proactive, and eager to learn new technologies.
• Excellent customer service skills with experience in VIP support.
• Strong teamwork, stress resilience, and adaptability.
• Ability to provide after-hours and weekend support as needed.

* Design and discuss your own solution for addressing user stories and tasks

* Develop and unit-test,

* Integrate, deploy, maintain, and improve software

* Perform peer code review

* Actively participate into the sprint activities and ceremonies e.g., daily stand-up/scrum meeting, Sprint planning, retrospectives, etc.

* Apply continuous integration best practices in general (SCM, build automation, unit testing, dependency management)

* Collaborate with other team members to achieve the Sprint objectives

* Report progress/update Agile team management tools (JIRA/Confluence)

* Manage individual task priorities and deliverables.

* Responsible for quality of solutions that he/she provides

* Contribute to planning and continuous improvement activities, Support the PO, Analyst and Scrum master

* Knowledge and experience with widely successful Agile techniques: User Stories, Acceptance Test Driven Development, Behavior Driven Development, Continuous Integration, Continuous Testing, Pair working, Automated Testing, Agile Games

* Hands on experience working with APIs and microservices, integrating external and internal web services including SOAP, XML, REST, JSON

* Hands on experience in Google Cloud Platform Services like Compute Engine, Cloud load balancing, Cloud Storage, Cloud SQL, Cloud deployment Manager, Terraform.

* Experience in set-up, maintenance, and ongoing development of continuous build/ integration infrastructure as a part of DevOps. Create and maintain fully automated CI build processes and write build and deployment scripts.

* Experience with Agile/SCRUM environment.

* Familiar with Agile Team management tools (JIRA, Confluence)

* Understand and promote Agile values: FROCC (Focus, Respect, Openness, Commitment, Courage)

Technical Skills:

Cloud Environment: Google Cloud Platform

Database: Oracle 12C or Oracle 19C, Oracle PL/SQL

Infrastructure as a code: Terraform

Operating Systems: Linux, Ubuntu, Solaris, Debian, Windows

Scripting: Shell scripting, Python, PowerShell, YAML

Version Control tools: Git, Github, BitBucket

Build tools: Maven, Gradle

Containerization tools: Docker, Kubernetes

App Servers: Apache Tomcat, Nginx

Orchestration tools: GKE