• 5.25 Days [Alt Sat]
• Mon - Fri (830am - 530pm), Sat (830am - 1230pm
• Up to $3300 + $80 Standby Allowance + VB + $800 Flexi Dollars
• Sembawang [Company transport from Admiralty Mrt]

Job Description:

• Overall in charge of the Customer Service frontline team
• Champion the front line image of the Company to customers
• Ensure accountability and integrity operational readiness of frontline team
• Promote and enhance frontline team’s image and capability
• Develop the team to achieve excellent service level, productivity and efficiency
• Ensure compliance to company policies, financial, process and industrial standards
• Develop all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency
• Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards
• Deal openly and promptly with any problems and effectively identify and manage risk as appropriate
• Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation
• Provide the point of escalation for team for any operational issues.
• Prepare reports & present recommendations to external stakeholders and management.
• Performs ad hoc duties as assigned by Supervisors

Requirements:

• At least a Diploma in relevant field
• Prior experience of at least 1 to 2 years in leading a team of customer service and general administration team (same (service of commercial vehicles) or similar trade (automotive/logistics/industrial)

Interested applicants can send your resume to Whatsapp 83208165 (Jennifer) and allow our consultant to match with our clients.

We regret to inform that only shortlisted candidates will be notified! All applications will be handled with strict confidentially.

Jennifer Tay Swee Shan

Reg No: R22111564 | EA No: 21C0845

Recruit Now Singapore Pte Ltd

Key Responsibilities:

• Provide vital support for managing Service Providers
• Executing Warehouse Management activities.
• Actively contribute to Warehouse Project activities, optimizing efficiency and processes.
• Communicate, manage, and oversee 3PL and Service Providers for daily shipments, including Dangerous Goods handling.
• Conduct efficient data analysis related to transportation and warehouse management.
• Monitor shipment schedules, and ensure meticulous organization and timely deliveries.
• Present KPI performance findings during meetings with 3PL and Service Providers.
• Proactively engage with the team through daily operational emails, fostering coordination.

Requirements:

• Minimum Diploma/Degree in Logistics Management or equivalent.
• 3-5 years of proven Logistics experience, with expertise in warehouse management.
• Familiarity with air, sea, and land transportation, including Dangerous Goods handling.
• Proficiency in warehouse management and successful project coordination.
• Effective collaboration skills with 3PL and diverse Service Providers.

Job Description

• Be the main coordinator in plan, organize events and activities for drivers
• Provide admin support to drivers
• Plan and organize focus groups session for drivers
• Oversee and support a team of Driver relation officers who are handling emails in ensuring to meet stipulated timeline
• Any other project deliverables and duties as assigned

Job requirement

• Open to both Degree holder or Diploma holder
• At least 5-8 years of experience in events planning
• Some relevant experience in customer service is preferred
• Able to work on weekends if required
• Proficient in Microsoft office
• Good interpersonal and communication skills
• Display professionalism when interacting with drivers while managing tasks at all times
• Multi-lingual preferred
• Any other tasks assigned by Supervisors

Responsibilities:

• Attend to customer enquiries and complaints, including on-site calls
• Recommend preventive measures and provide prompt and effective resolution to technical problems
• Assuage dissatisfied customers with prompt resolutions for any product or service issues
• Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify and prepare payment to sub-contractors
• Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses
• Update Service information system and follow up with all necessary paper work diligently, timely and accurately for smooth operation of the department

Requirements:

• Diploma in Mechanical Engineering
• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems
• Resourceful with good analytical and interpersonal skills
• Strong communication skills
• Good team player with ability to lead and multi-task
• Possess Class 3 driving license will be an added advantage

Our Team

Based in Singapore, Lumens Group is a family of brands offering an ecosystem of services around cars. Our story began as a private hire car leasing company to address the needs of the new sharing economy led by Uber and Grab. Our core business has been leasing to ride hailing drivers and we grew our car fleet to one of the largest in Singapore in under 8 years. During this time, we have expanded our services to personal & corporate vehicle leasing, vehicle purchasing and financing.

Emerging strong from the Covid-19 period, Lumens is building for an exciting new era that brings in a wide range of merchants and individual consumers to our ecosystem. By owning a critical mass of vehicles and driver relationships, we are able to innovate on vehicle setup, driver upskilling & deployment, as well as technology and data capabilities to build mobility platform services that impact our everyday lives.

Job Description:

In this role, you will be a customer-centric and driver-centric Customer Service Officer focusing on delivering strong and effective operations coordination support to the Operations team. You will be ensuring day to day driver routing and operations processes are optimised and fulfilled per service levelagreements with our clients.

Responsibilities:

• Perform scheduling of drivers' trips for B2B2C operations.
• Provide counsel to clients/merchants on pre-approved rate cards and also manage any feedback/complains with strong service first approach.
• Develop incremental business on-site and in operations by leveraging on any ad-hoc opportunities.
• Liaise and manage external client(s) on assigned operations issues.
• Liaise with driver-partners including handling of all driver-partners administrative issues including attendance, discipline and morale.
• Inculcate safety values and importance of service quality.
• Enforce compliance to SOP(s) and instructions from Operations Command.
• Any other related duties and responsibilities involved within the role as assigned from time to time.
• Undertake operation manager duty overseeing operations for assigned contracts.

Requirements:

• Prior experience in operations handling such as mobility sectors, will be advantageous
• Good interpersonal and networking skill
• Good communication skills (verbal and written)
• Proficiency in MS Office to prepare reports.
• Ability to multitask.
• Able to thrive in a fast-paced environment.
• Team player with leadership skills and comfortable working with data.
• Able to work in extended hours or weekend as required.
• Must be willing to work night shifts (10pm – 7am) - 5 day work week

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Ang Mo Kio)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

SALES AND MARKETING EXECUTIVE

Job Title

SALES & MARKETING EXECUTIVE (EXCLUDING FOOD & BEVERAGE SERVICES)

Work Hours

Monday to Friday

9.30am to 6.30pm

1 hour break

Saturday

12pm to 4pm

Job Description & Requirements

Jobscope

• Handles sales enquiries, follow up and close deals.
• Execute, Implement marketing plans and strategies.
• Coordinate properties viewing arrangement with current tenants and potential clients and showcase property features to potential clients.
• Prepares sales documents (quotation, service agreement and invoice) to be vetted by Senior Executive before forwarding to clients. To follow up on timely payment from Client.
• Coordinate guests check in/0ut process with other relevant departments.
• Handles clients complaint and feedback. Target to resolve issues raised, with consultation with superior in order to maintain exceptional customer service and customer satisfaction
• Builds and maintains strong relationships with corporate or individual clients, travel agencies, an other key stakeholders to secure business partneship.
• Monitor market trends, other competitor activities.
• Update and monitor social medial platform and OTA/booking platforms.
• Monitor and manges froom inventory and prices to optimize occupancy and revenue
• Assists with operational exigencies and longer work hours my be required from time to tome.

• 5 days, 12hr rotating shifts (9pm to 9am/9am to 9pm)
• MNC, North, 14 working days per month
• $3500 - $3800, shift & HP allowances, AWS, bonus
• Overtime claimable
• Start immediately

Job Description

• To support customer site for probe cards on the following: Card repairs, Pin replacement if possible
• Advise customer on technical details for evaluations / improvements etc
• Liaise with HQ Italy for any issues / technical documents / evaluations / follow up
• Work with Headquarter vertical repair team for cards sent back to Headquarter in Italy
• Report / trackers update for internal and customer
• Support overseas sites if necessary

Requirements

• Possess a Diploma / Above in Electrical and Electronics / Electrical or equivalent
• **Must have** at least 2 years’ experience in Electrical Wafer Sort / Final Test Testing
• Troubleshooting & Isolation of problems
• Able to read PCB schematics

Interested applicants, please send your resume to [email protected]

We are looking for both full-time and part-time service crew at an ice cream kiosk in Vivocity.

Full timers- from 44 hours a week

Off days are weekdays and alternating Sundays.

Salary- from $2100

Weekdays operating hours: 11-11

Weekends operating hours: 11-11

Requirements:

-Must be above 16 years old and able to communicate in English

-Must have food and hygiene certificate

-Preferably able to scoop ice cream/make waffles

-Willing to learn

-Ability to work in a fast-paced environment

-Positive attitude and commitment to customer satisfaction

JOB DESCRIPTION

• Manage and oversee daily operations of the kiosk (located in Vivocity), includes perform shop opening and closing duties (cashiering, scooping ice cream, store cleanliness, etc.).

• Enforce standard operating procedures and adhere to food & safety procedures.

• Conduct inventory stock check.

• Engage with customers to deliver exceptional customer service.

• Be knowledgeable of the ice cream/overall menu; be able to promote ice-cream and make tailored recommendations.

• Maintain cleanliness and hygiene of work areas/shop.

• Ensure safe distancing is maintained.

REQUIREMENTS

• Relevant experience in the service/F&B industry is an advantage but not necessary as training will be provided.

• Friendly service, driven and passionate about work.

• Good communication and interpersonal skills.

• Responsible and maintain positive attitude with a high level of energy at all times.

• Self-driven and possess good learning attitude.

• Independent and able to multi task.

• With Food Hygiene Certificate or related preferred.

• Able to work shifts, weekends and public holidays.

• 5 days, 12hr rotating shifts (9pm to 9am/9am to 9pm)
• MNC, North, 14 working days per month
• $3500 - $3800, shift & HP allowances, AWS, bonus
• Overtime claimable
• Start immediately

Job Description

• To support customer site for probe cards on the following: Card repairs, Pin replacement if possible
• Advise customer on technical details for evaluations / improvements etc
• Liaise with HQ Italy for any issues / technical documents / evaluations / follow up
• Work with Headquarter vertical repair team for cards sent back to Headquarter in Italy
• Report / trackers update for internal and customer
• Support overseas sites if necessary

Requirements

• Possess a Diploma / Above in Electrical and Electronics / Electrical or equivalent
• At least 2 years’ experience in Electrical Wafer Sort / Final Test Testing
• Troubleshooting & Isolation of problems
• Able to read PCB schematics

Interested applicants, please send your resume to [email protected]

Job Description:

• Support in delivery of effective marketing programs that achieve company and client objectives
• Assist in execution a variety of marketing initiatives that drive brand awareness, trial and distribution, including the day-to-day execution across marketing campaigns, promotions, and sales support
• Support the development and execution of sales and marketing materials, adapting scopes, timelines, and deliverables as needed
• Collaborate with team members to execute sales and marketing campaigns, leading brainstorming sessions to execute marketing plans for internal and external projects
• Meeting with clients to share ongoing promotion
• Contribute to other lead generation and customer-acquisition activities, such as sales enablement, media promotion, networking, trade shows, and events
• Measure and report performance of marketing campaigns, gain insight, and assess against goals

Job Requirements:

• Good organizational and planning skills
• Able to work in a team and independently as well
• Experience with MS Office
• Social media savvy
• Hands-on experience developing campaigns and promotions
• attention to deadlines and budgetary guidelines
• Knowledge of relevant markets and trends

Benefits:

• An internship that is more than 3 months old will be entitled to 1 AL from the 4th month onwards.

• Must have experience as a hair stylist.
• Able to work on weekends and public holidays
• Basic knowledge of hair care products, tools, and equipment.
• Good communication skills with good working attitude,
• Excellent customer service skills and strong interpersonal skills.
• Able to work independently

• 5.5 Days (2 Sat per month)
• Mon - Fri [9am - 6pm], Sat [9am - 3pm]
• For working on Saturday/PH, duty allowance will be paid
• Up to $3500 + AWS + VB
• Bugis

Responsibilities:

• Prepare quotations and process purchase orders from customers
• Handle and assist customers on their sales enquiries via emails, phone calls and live chat.
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers
• Liaise with stakeholders on customers’ orders
• Promote Web Ordering System to customers

Requirements:

• Minimum 1 year of experience in order processing and handling of customer’s enquiries
• Possess a service-oriented mindset with excellent customer service skills
• Able to work under pressure
• Meticulous and organized
• Immediate availability will be an added advantage

Interested applicants can send your resume to Whatsapp 83208165 (Jennifer) and allow our consultant to match with our clients.

We regret to inform that only shortlisted candidates will be notified! All applications will be handled with strict confidentially.

Jennifer Tay Swee Shan

Reg No: R22111564 | EA No: 21C0845

Recruit Now Singapore Pte Ltd

• 5 days, 12hr rotating shifts (9pm to 9am/9am to 9pm)
• MNC, North, 14 working days per month
• $3500 - $3800, shift & HP allowances, AWS, bonus
• Overtime claimable
• Start immediately

Job Description

• To support customer site for probe cards on the following: Card repairs, Pin replacement if possible
• Advise customer on technical details for evaluations / improvements etc
• Liaise with HQ Italy for any issues / technical documents / evaluations / follow up
• Work with Headquarter vertical repair team for cards sent back to Headquarter in Italy
• Report / trackers update for internal and customer
• Support overseas sites if necessary

Requirements

• Possess a Diploma / Above in Electrical and Electronics / Electrical or equivalent
• At least 2 years’ experience in Electrical Wafer Sort / Final Test Testing
• Troubleshooting & Isolation of problems
• Able to read PCB schematics

Interested applicants, please send your resume to [email protected]

Marketing Executive

Work hours : Mon to Sat, 9.30am to 6.30pm

Sat, 12pm to 4pm

Lunch break: 1 hour (Mon - Fri)

Rest day : Sun

RESPONSIBILITY

• Supporting the Senior Manager to develop strategic plans.
• Maximising profits through marketing strategies that match customer's requirements and promote products, services and ideas with a hands-on approach.
• Conducting research and analyzing data to idenfity prospects.
• Writing and managing social media content, as well as content for other marketing channels.
• Monitors competitor activity and brainstorm potential improvements or changes in the marketing strategy, products and services.
• Spearheads consistent implementation of Customer Relationship Management System (CRM).
• Evaluates marketing reports and salers data derived or extracted from CRM.
• Preparing marketing budget and financial strategies according to the organization's goal.
• Developing and implementing effective marketing strategies and objectives.
• Monitoring marketing activities with the aim of improving sales performance.
• Adhere to and implements company pokicies and procedures.

Skills, Knowledge and Experience

• Minimum 1 year experience in a relevant sector.
• Ability to work independently with various marketing channels.
• Proactive and competent in a fast paced environment

Description

• Handling orders and serving guests
• Upsell food & beverages to customers
• Anticipate guests’ needs and deliver service promptly
• Ensure that the restaurant is set up before the shift starts
• Maintain cleanliness and upkeep the restaurant at all times

Job Requirements

• Prior relevant work experience in F&B serving establishment or service industry.
• Passionate in the hospitality and/or F&B industry
• Able to perform shift work on weekends and public holidays
• Cashier duties
• Prepare tables for the start of operations and perform opening and closing duties.
• Willing to work on Weekend and Public holidays

Benefits

Attractive allowances provided & tips

+ transport allowances

+ meal allowances

Role Requirements

• 1 year of relevant work experience required for this role
• Working rights required for this role

Please email your resume to :

John - [email protected]

Sam - [email protected]

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

1. Carry out site inspection at job sites
2. Troubleshoot technical issues at job sites
3. Prepare reports and quotations
4. Maintain existing customer base and provide quality csutomer service
5. Ensure prompt follow up to customer enquiries , work progress and defects work
6. Ensure smooth operation at sites and assurance to customers on quality
7. Develop new business opportunities and new networking
8. Any other Ad-hoc duties assigned.

• Min Diploma or Bachelor in Construction or Civil Engineering.
• Min 2-3years working experience in construction industry
• Enthusiasm in soloving problem techincally
• Customer oriented attitude and good team player
• Possess good analytical skills and processing skils.
• Proactiveness and responsible
• Able to work independently and can handle stress
• Class 3 driving license with personal vehicle

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Ang Mo Kio)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

(a) Technical Service Support

· Support Set-up, troubleshooting and identify problems for onsite software issues / problems encountered.

· Provide support to FSEs for onsite software related matters.

· Review machines log files, machine configuration and related machine information to identify problems areas for software related matters.

· Liaise with Engineering Software team to clarify customers’ request, issues, problems that are identified.

· Create User request, SIR (Software Issue Report) and needed information for Engineering software team to understand the requirement as to provide correct solution.

· Support bench or machine test for new release software before onsite implementation.

(b) Technical Training

· Provide technical training for FSEs / customers on Software related troubleshooting matters.

· Update and maintain all service-related documentation or reports in databases (e.g. customer feedback system) for effective recording, monitoring, and resolution for software issues.

MAIN JOB SPECIFICATIONS / REQUIREMENTS

• Higher NITEC / ITC / Diploma in Electronics/Electrical Engineering

• Some experience in servicing automated / production equipment.

• Computer literate with C++ program knowledge

• Good communication and orientation skills

· Able to travel overseas at short notice

Job Responsibilities

The Service Operations Executive is responsible for ensuring the readiness to support business operations. Key objectives include smooth daily operations as well as enhancing operational efficiency and customer experience. The successful candidate must be operationally hands-on, organized, highly motivated, and able to work with a disciplined approach towards managing people and work.

Service Support

• Provides 1st level support for network and Internet services via phone or email with accuracy and promptness to meet pre-defined SLAs for customer
• Responsible to follow through any Incident or Request in the Ticketing System until closure of the ticket for customer and internal customer
• Monitor line down for customer, perform basic troubleshooting steps and schedule onsite if required.
• Manages issue resolution based on incident priority levels and escalates to appropriate channels when required for customer and internal customer.
• To perform daily checks on critical devices for internal customer.
• To perform patching on critical devices on a quarterly basis for internal customer.
• In charge in assigning new hardware to the staff and reformatting hardware for internal customer.
• To perform Duty Officer role; one week per month.

Service Delivery

• Schedule and manage the installation and turn-up of connectivity including support to field technicians onsite.
• Collaborate with clients and internal stakeholders to gather information required to ensure smooth deployment
• Identify potential issues and proactively escalate internally to prevent delivery delays.
• Provide updates to the customer in a timely and professional manner
• Prepare work orders and documentations necessary for provisioning and service installation
• Verify provisioning details and service connectivity after service delivery
• Maintenance of customer contract records in Company's ERP system

Job Requirements

• Candidate must possess either a Diploma or Degree in Information Technology/Computer related course. Fresh Graduates are welcome to apply
• Experience gained from the Telecommunication or Information Technology industry either from internship (OJT) or actual work is an advantage.
• It is an advantage to have basic knowledge of TCP/IP, LAN, and WAN concepts and Internet application (Email/Web/Domain)
• Active interest in learning and maintaining technical skills & knowledge
• Strong verbal and written communication skills
• Good interpersonal skills and able to work within the team
• Resourceful and enjoy problem solving

The Service cum Sales Coordinator assists in supporting the technical team in liaising, managing and acquiring of sales through his/her generation and follow-up of leads. Through his engagement with customer enquiries and feedback and the preparation and collation of data, he analyses customer behaviour to support client acquisition and retention.

Driven and resourceful, the fast pace of work requires working closely with team members to execute service and sales activities through timely follow-up of information. He is frequently in contact with his team members and provide assistance when needed.