About the Client

Leading Insurance client

Responsibilities

· Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.

· Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

· Ensure effective and timely follow-up as promised to customers

· Alert management of issues and concerns that require escalation for complete resolution.

· Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

Skills/Requirement

· Preferably ’A’ Levels or Diploma holder with relevant working experience.

· Good interpersonal and communication skills.

· Possess a pleasant and cheerful disposition.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)

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By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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ORDER FULFILMENT OFFICER

Customer Service Management

-Responsible for order management in SAP s

-Work closely with customer’s representatives to ensure service satisfaction.

Procurement Management

-Responsible for procurement management in SAP such as issuance of purchase order and goods receipt/issue etc.

-Material and supplier master management in SAP.

-Invoice management including resolution of invoice discrepancies with suppliers.

Logistics Management

· Plan shipments in collaboration with sales team and logistics providers

· Liaise with logistics providers to ensure on time inbound and outbound deliveries.

Requirements:

• Diploma in Business/Supply Chain or equivalent with min 2 years related experiences
• Good working knowledge and pleasant personality.

Location: Near to Jurong East

Salary: Up to $4000 + AWS + VB

Interested candidates are welcome to email resume to [email protected] and CC to [email protected]

Requirements:

• Be able to take food & drinks order and perform cashiering duties.
• Ensure all workstations are fully stocked up and is operationally ready.
• Perform dish washing duties and maintain a high standard of sanitation and cleanliness in the workplace.
• Any ad hoc duties assigned by Supervisor.
• Able to work on weekend and PH.

• Reporting to the Managing Director
• Leader in the Marine Service Industry

About Our Client

My client is a leader in the Marine service industry, covering food, supply, service, marine equipment, marine/vessel maintenance, parts, repairs etc.

We are seeking a highly skilled and experienced individual to fill the role of General Manager for our Marine Services branch in Singapore. The successful candidate will report directly to the Managing Director and will play a crucial role in overseeing both strategic and daily operations.Candidates with logistic/supply chain/warehousing with people and P&L management experience are welcome to apply.

Job Description

Demonstrate a keen business acumen to effectively manage the Profit and Loss (P&L) and operational performance of the Singapore branch.

Collaborate with internal stakeholders to execute strategic plans, ensuring monthly and quarterly revenue and profit targets are met.

Implement and manage visual dashboards for performance monitoring, optimizing operational efficiency, and achieving bottom-line results.

Oversee companywide projects to meet key deliverables, focusing on resource optimization, cost savings, and improved efficiency.

Coordinate key last-mile functions to ensure customer satisfaction and adherence to quality objectives.

Build, mentor, and lead a high-performing team, aligning staff and leaders with strategic goals.

Support and drive innovation and continuous improvement initiatives.

Ensure effective communication and adherence to company policies throughout the organization.

Ensure compliance with all relevant laws, regulations, and industry standards.

Undertake ad hoc tasks as assigned by the Managing Director.

The Successful Applicant

Bachelor's degree in a Business, Engineering, Supply Chain/Logistic, or any relevant field is required. An MBA is a plus.

Demonstrated expertise in a general managerial position, specifically emphasizing Marine Services and Supply Chain Logistics.

Robust strategic thinking, decision-making, and problem-solving capabilities.

Exceptional communication and interpersonal skills.

Innovative thinking, coupled with the proficiency to turn visions into actionable plans.

Proven track record of fostering growth and ensuring profitability.

Acquaintance with current industry trends and adherence to best practices.

What's on Offer

Competitive Compensation:

Enjoy a competitive salary that reflects your skills, experience, and contributions to the success of the company.

Career Advancement Opportunities:

Opportunities for career growth and advancement within the organization, recognizing and nurturing your potential.

Professional Development:

Access to ongoing training and development opportunities to enhance your skills and advance your career.

If you possess the required qualifications and are ready to take on a challenging and rewarding role in the marine services industry, we invite you to apply for this position. Join our dynamic team and contribute to the continued success of our organization.

An exciting opportunity for a Service Support Officer for Consumer Banking Operations, Technology, and Operations Team with one of our leading clients in the Banking domain.

Mandatory Skill-set

• Minimum 5-10 years of relevant experience in a financial institution;
• Strong leadership skills with sound, analytical, and decision-making abilities;
• Excellent interpersonal and communication skills in dealing with all levels of staff and external parties;
• Strong people-relations and influencing skills;
• Demonstrate critical thinking: the ability to suggest improvements and identify risks;
• Strong Service orientation and professional work attitude: ability to prioritize, and manage internal clients’ expectations.

Desired Skill-set

• Domain knowledge in courier services or cheque processes will be an added advantage.

Responsibilities

• Manage Cheque Processing Vendor to ensure optimal performance and improvement of existing processes;
• Monitor service levels performance against critical measures set in service contract;
• Review monthly invoices billed by vendor;
• Oversee Change Controls and Special Requests to manage changes in the outsourced environment with the respective subject matter experts or control functions in the bank;
• Review processes and identify areas for improvement, risk and control;
• Perform operational issue/incident/escalation management of cheque/courier-related matters and identify root cause(s) and implement preventive measures;
• Prepare and facilitate audits by internal, external, or regulatory audit functions;
• Provide operational support to Business Units for new initiatives;
• Manage Business Continuity Planning (BCP) for outsourced-related matters;
• Support Data Loss Prevention ( DLP ) implementations in the outsourced area;
• Perform and support site visits with site visit SMEs and control functions;
• Ensure control gaps are addressed with timely and appropriate action plans by the vendor.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

1. Services (Front of House):

· Responsible for setting-up and handling work station(s) assigned.

· Be attentive to guests’ request efficiently and effectively.

· Serve food & beverages in accordance to Restaurant and regulatory standards.

· Ensure cleanliness and work order in compliance with standards at all times.

· Ensure all used plates and cutleries on the dining tables are being cleared once the guests left the restaurant.

· Possess full knowledge on food, beverages and other products & services served/provided by the Restaurant.

· Attend to guests’ queries, feedback and complaint timely & professionally.

· Perform any other additional responsibilities as assigned by Restaurant Manager.

Requirements:

i. Can speak English fluently and has ability to read and write English sufficiently.

ii. Meticulous, mathematically incline and possess good people skills.

iii. Possess exceptional communication and interpersonal skills to maintain good relationship with diverse guests and employees within the restaurant.

iv. Self-discipline and self-motivated with dynamic personality to always strive for better results.

v. Always maintain high standard of personal hygiene, neatly attired and professionally groomed.

vi. Possess enthusiasm in learning and keen to get feedback for improvement.

vii. Ability to engage in physical activities which requires long hours of standing during the working shift.

viii. Require to work on rotating shift basis which include weekends and public holidays.

Job Responsibilities

• Responsible for handling front office reception and administration duties
• Greet customers and answer all customers’ enquiries
• Perform scheduling appointment calendar and sending reminders on appointments to customer
• Generating and compiling of daily sales reports
• Perform outlet stock-take and other ad-hoc duties
• Perform cashiering duties such as payment collections

Requirements

• Basic knowledge of Microsoft Word and Excel
• Good interpersonal and communication skills
• Passion for customer service
• Excellent telephone etiquette
• Bilingual in English and Mandarin in order to liaise with mandarin speaking associates
• Prefably with at least 1 year experience with customer service.
• Able to commit to retail hours

About the job:

• Implements software project upgrade of current custody transfer flow metering and blending and transfer control systems install base.
• Visits customer installation for site survey and provide a comprehensive recommendation.
• Generates configuration, programming, and testing of HMI, PLCs, Server, multiplexors, Delta V, Flow Computers, Preset, Batch Controller, and other applicable equipment.
• Prepares engineering documents (Functional Design Specification, Test Procedures & I/O Address List, Modbus List, Graphics Display, etc).
• Gathers feedback for development/application programming of project software for Flow Computer, Supervisory Computer, PLC, etc.
• Reviews Engineering Documents such as System Architecture, Wiring Drawings (which generated by vendors) etc.
• Reviews customer specifications and provide solutions to customer’s technical needs.
• Attends to customer meeting and lead in technical clarification and provide timely resolution.
• Performs Pre-FAT / FAT (Factory Acceptance Test), Installation, Site acceptance Test & Commissioning.
• Replicates customer-installed software control system with a demo unit to provide solution to customer issues at site.
• Provides support to customers via phone call, email and remote access application.
• Coordinates with other engineers/designer/project manager for efficient project execution to meet/exceed customer’s requirement, project schedule & quality standard.

About you:

• Degree in Instrumentation / Software / Electronics Engineering and 8+ years of related experience or Diploma in Instrumentation / Software / Electronics Technology and related experience in instrumentation and flow metering for the Oil & Gas / Petroleum industry.
• With more than 5 years of work experience in the development/programming of Industrial Automation/Process Control software and advanced software tools.
• In-depth development experience in SCADA software, e.g. DeltaV, iFix, PCS, WinCC, Wonderware Intouch.
• Proven experience in software development in Siemens/Allen Bradley/Schneider PLC.
• Proficiency in network communication protocols such as TCP/IP, OPC, Modbus, etc.
• Proficiency in Software design and development for custody transfer and B&T solution.
• Experience handling projects, configuration, and programming Flow Computers, HMI, and PLCs.
• Knowledge of relevant industry standards applicable to flow measurement systems & custody transfer systems.
• Strong communication, interpersonal, result-driven and influencing skills to efficiently communicate and advocate service solutions to customers.

Others:

• 5 days
• West area

KingsForce Management Service Pte Ltd | 94C3545

Summer Chiam Da Wie | R1982857

[BOMBE BAKERS, EXECS & CREW FOR HIRE]

We’re looking for responsible hard-working team players with the willingness to learn. If any of the positions below are what you’re looking for, drop your resume to [email protected]

We’re looking forward to hearing from you!

Job Desciption

• Greeting customers and delivering excellent customer service.
• Preparing coffees and other beverages to a high standard of taste and quality.
• Making recommendations to customers and answering any questions.
• Coordinate orders for waiters to ensure a smooth customer experience.
• Assist in orders for stock and coffee supplies.
• Maintain and clean coffee machines. Organise service where needed.
• Train and set standards for New Baristas and Wait Staff.
• Monitor and maintain hygiene and cleaning standards.
• Assist Head Barista with coffee roasters and management to ensure the smooth running of operations and delivery of quality products.
• Analyse coffee & tea beverage business.
• Analyse service quality and customer satisfaction.
• Contribute to innovation process within own scope of work in the business unit.
• Foster service innovation
• Assist in site/outlet and equipment maintenance.
• Assist in training for New Baristas and waiters

Pre-requisites:

• 1-3 years of experience in Specialty coffee industry or related beverage field.
• Experience as a Barista. This way you can perform the role comfortably, whilst training others and overseeing day to day operations.
• A passion for coffee and customer service.
• A team player.
• Strong communication skills.
• Stakeholder and relationship management.
• Multi-tasking, time management and organisational skills.
• Confidence to train new members of staff.
• Creativity and problem solving skills.
• Leadership skills.

Medical Benefits

Good Career Progression

2300 -2600

5 days office hour

Location: Macpherson

Job Details

• Perform physical, chemical and microbiological testing on in-coming and finished products.
• Sampling and testing of water samples

Interested candidates, do submit your resume to: [email protected]
Telegram me at @jocelynchan

Jocelyn Chan Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820 [email protected]15:53

Job Description

• Greet guest and assist in seating them within the establishment
• Introduction of our menus and products, with recommendations being made of requested
• Assist with service of both food and beverages, from delivery on initial orders to clearing of plates and glassware and refreshing of tables for the next group of guest arrivals.
• Taking and timely serving of orders, including food and beverages to our guests; cross-checking with both guests and back-of-house team to ensure accuracy of orders
• Take & process customers’ orders and generate their bills
• ​Report to work on time. Keep your personal appearance immaculate, e.g. well-groomed hair, clean uniform etc
• Resolving customer complaints regarding food quality, drinks and service and making sure the business complies with health and food safety regulations
• Provide answers to queries by customers regarding services and offers
• Assist to manage queue and/or reservations
• Support opening & closing of outlets including cleaning and washing soft serve machine, guest washroom, etc
• ​Ensure that safe distancing measures and hygiene standards are strictly adhered to
• Ad-hoc duties as assigned by the manager

Requirements:

• 2-3 years of relevant experience in the same capacity of work preferred
• Able to work independently and in a team environment
• Self-motivated and have strong initiative
• Good interpersonal skills and ability to interact with all levels, internally and externally, in a professional and responsive manner
• Good communication and people skills, customer service orientation
• Cheerful and attentive to cleanliness and safety
• Able to work under pressure in a fast-paced, yet fun environment
• A team player with a good sense of job responsibility and a keen eye for details
• Honest willingness to learn and grow with the Company

Responsibilities ad Requirements

• Undertake guidance of team members and provide peer-support roles, including effective communication and problem solving
• Work closely with peers on verifying lost and found items collected from kiosks.
• Ensure all items found are keyed in accordingly and meticulously
• Participate and execute operations deliverables on day-to-day operations and to execute any tasks by direct superior
• Any adhoc duties assigned by direct superior
• Min Sec education
• Ability to follow and established operation process.

Working location : Paya Lebar

Mon - Fri 830am - 6 pm

Interested and suitable candidate kindly click quick apply. Resume will be forwarded to Julie Tan.

We regret that only suitable candidates will be notified.

GEMS Recruit/EA License : EA19C9791

EA Personnel No : R1109564 (Julie Tan)

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Highlights:

• Basic up to: $2600 (AWS + VB)
• Monday – Saturday (5.5 Days)
• Office hours / 44hrs per Week
• Location Islandwide

Job Descriptions:

• Perform frontline operations that includes registration/appointment scheduling/referral booking and cashiering duties when needed
• Attend to Walk-In / phone enquiries
• Perform chaperon activities and assist in explaining the procedures to patients
• Support doctors in language translation when needed
• Proper maintenance of patients’ records and drug inventory
• Ensure proper maintenance of clinic facility for cleanliness and positive image
• Adhere to SOPs and perform routine checks/audits within the clinic
• Responsible for daily operations matters and includes collating & compiling patient management indicators
• Assist in coverage of other facilities when required

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

Job Scopes:

• Manage operation activities of outlets.
• Undertake F&B duties to the highest standards.
• Drive service quality, customer satisfaction and productivity.
• Responsible for food & drink inventory counts and supplies.
• Ensure restaurant cleanliness, hygiene and safety.
• Hire, train, develop, supervise line employees and arrange manpower.
• Any other tasks being assigned.

Job Requirements:

• Degree Qualification in any field.
• Fresh graduate are also welcomed to apply. F&B experience would be avantageous.
• Interested in F&B industry and willing to learn (training provided).
• Good attitude, responsible, independent, organized, initiative and team player.
• Good communication and customer service skills.

Others:

• Good career progression
• Bonuses

Interested candidates who wish to apply for the advertised position, please click on Apply Now. Alternatively, you may contact us at +65 9062 1418 for a confidential discussion. We regret that only shortlisted candidates will be notified.

Eugene Sia

Main responsibilities:

• Ensure contractual management such as in the fulfilment of Key Performance Indicators and Service Level Agreement are monitored
• Ensure compliance in contractual agreements
• Advise Operation Centres on contractual obligations from the financial and business perspectives
• Perform data and business analysis on project and survey results
• Prepare, evaluate and assess contract documents, including Variation Orders and costing
• Responsible for maintaining and updating of all associated contractual documentations and records
• Responsible for all other contracts management related job
• Lead Business Excellence movement such as business continuity management, process risk management, business process re-engineering, quality improvement etc.

Requirements:

• Degree in preferably in Business, Finance, Marketing and Economics
• Min 12 years of working experience
• Committed individual who is meticulous, possess strong leadership qualities and a good team player
• Possess good analytical and negotiation skills, able to work in a dynamic and fast pace environment to meet critical deadlines
• Possess good English language proficiency, and effective communication skills with internal and external stakeholders
• Proficient in Microsoft Office Suite including MS Word, Excel and Power Point
• Experience in contract management and negotiation will be an added advantage

Only shortlisted candidates will be notified.

EA Reg No: 20C0312

Customer Service (Freight forward)

• Mon - Thu: 8.30am - 5.30pm | Fri: 8.30 - 5pm
• Redhill
• $2,500 - $3,500

Responsibilities:

• Handle day to day operations and transaction in the forwarding area
• Arrange bookings for shipping documents e.g.shipping orders, shipping notes, B/L etc
• Ensure timely dispatch of shipping documents

Requirements:

• At least 1 - 2 years of relevant experience

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Salary: $2,400-$2,800
Location: East Coast - Katong V Mall
Working Days and Timing: 5.5 Days per week based on roaster

Job Descriptions:

• Greet customers and seat them at their respective seats
• Taking orders ensuring items are served in a timely professional manner
• Proactively attend to the requests of customers
• Other ad hoc duties

Job Requirements:

• Min 1 year F&B working experience in a cafe/restaurant/kiosk preferred
• Preferably with food hygiene cert

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

This is a 12 months contract

Work Location: Commonwealth MRT

Salary Range : $3,000-$3,200 (no allowance)

Shift Schedule Night shift is

1. 7pm to 8am

2. Mon - Sun (including public holidays)

Job Description

1. Log all incoming calls and email and record sufficient information to facilitate effective incident

processing.

2. Identify the impact, urgency, and priority of incidents

3. Provide initial troubleshooting and support for incidents.

4. Escalate incidents that cannot be resolved by the service desk to the appropriate

Application Maintenance team and monitor progress.

5. Seek confirmation for closure from the user when resolution is provided.

6. Serve as the first point of contact for all incidents

7. Prepare daily and weekly report (knowledgeable in excel)

Roles and Responsibilities:

• Liaison between users and key service providers/vendors to ensure quality service delivery, performance and service levels are met as defined in the service contracts while driving initiatives for continuous service improvements
• Support the team in running the day-to-day IT Operation tasks and assignments which includes billing, procurement, budget, and reporting matters.
• Involve in relevant projects and tools implementation for service improvement and improving IT capabilities.
• Assist in preparing data analysis and management reporting. Use and enhance current in-house tool built using Power BI solution to provide real time visibility.
• Prepare and monitor IT operations metrics, assist in managing IT service desk to ensure SLAs are met.
• Assist in operational meetings and business reviews with business users on service delivery.
• Involve in IT Security, Audit and Risk matters where necessary.
• Documentation and review of current IT processes and policies as needed

Background and Experience required

• Minimum 2-5 years of experience in IT Operations and Service Delivery Management, preferably in Financial Industry using ITIL Processes and Best Practices.
• Knowledge of ITIL Processes (Service Management, Change Management, Incident Management, etc.) and industry best practices.
• Experience in managing external IT service providers and vendors.
• Good knowledge and experience in following IT Technologies are preferred (such as M365, AWS Cloud, Network, Database, Applications, DevSecOps) and keen to learn & improve further.
• Experience with JIRA, ServiceNow and ITSM / ITIL tools would be an advantage.
• Proficient with Microsoft 365 including Excel, PowerPoint, Power BI etc.
• Ability to work independently, self-starter and perform multiple tasks simultaneously.
• Keen interesting in learning and improving technology skill sets and exposure to projects.
• Good communication skills, responsible and pragmatic problem solver.

Responsibilities:
• Greet Customers and direct them to a table.
• Take F&B orders and repeat orders to ensure correct orders have been taken
• Plan table arrangement; set-up and clear tables where required
• Pick-up orders from the Kitchen / Bar and serve them to Customers
• Ensure prompt and courteous service to Customers at all times
• Prepare mis-en-place at side station before operations
• Maintain the cleanliness of the dining area on a regular basis
• Be familiar with the menu
• Ensure compliance with established service standards.
• Undertake any other duties and responsibilities as may be assigned by your superiors from time to time.

Salary Range: $2,300 - $2,700 (Depends on experiences)

Working Hours: 5.5 Days ; 11 AM to 22 PM (including 1 hour break time)

Benefits: Variable Bonus ; 3 meals provided

Locations: Central, East, Northeast

Requirements:
• Highly motivated and willing to learn
• Customer centric and good team player
• Possess strong interpersonal and communication skills
• On-the-job training provided
• Able to work on weekends and PH

Interested applicants, can apply via WhatsApp +65 8431 2872

AUTHORITIES MANPOWER SERVICES PTE LTD

EA License No: 22C1014

EA Personnel Name: NG WAI LUEN

EA Personnel Registration No: R2198033

Eduquest is a leading FnB training company. If you are passionate about training and food industry, Eduquest is the place to be!

We provide ample opportunities to upskill, with additional incentives for every class conducted succesfully.

We are looking for trainers who are an expert in food industry and safety, to train and assess - Food Safety Course L1 (Basic Food Hygiene) :

- Minimum Nitec certificate or above with food safety module (FSMS or FSC L4 certificate is valid instead of food safety modules as well)

- At least 3 years experience in food industry in supervisor capacity

- Minimum 2 years experience in WSQ training

- ACTA / ACLP certificate is mandatory

- Other mandatory certificates are Food safety course L1 and L3 (or food hygiene audit certificate instead of FSCL3)

- Freelance role

- Payment on an hourly basis

- Looking for Tamil and Malay-speaking candidates to handle Tamil and Malay classes; where the candidates do not speak English at all.

Interested candidates, please email your detailed resume to us!

Our client is a Government link company in the FMCG industry. Due to business needs, they are now recruiting a HR Business Partner to be part of their Human Resource team for ongoing transformation projects. They are located in the West – easily accessible.

Working hours: 5 days per week

Mondays to Fridays: 8:30am - 6pm

Location: Joo Koon

Job Scope:

• Ensure compliance with SLAs, SOPs, and business continuity plans.
• Identify and address gaps and incidents promptly.
• Manage and govern activities at the outsourced contact center.
• Conduct monthly meetings with the vendor to review performance and address identified gaps
• Handle escalated feedback and provide timely solutions.
• Collaborate with internal and external stakeholders to address operational challenges.

Job Requirements:

• Proficient knowledge of Microsoft Office applications (including Excel, Word, and PowerPoint).
• Familiarity with Warehouse environments.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Personnel No: R21101676

EA Personnel Name: Ng Zhi Qing Alethea

Our client is from the Retail Industry. They are looking for a Customer Service to assist their team in the next phase of their business. They are located in They are located at East – easily accessible.

Responsibility:

• Extend a warm and professional welcome to travelers while attending to their inquiries and sharing information on available services.
• Customize the shopping experience by offering tailored product suggestions based on each traveler's specific preferences and needs.
• Provide guidance on selections of liquor and tobacco products.
• Foster enduring connections with travelers through active involvement and relationship-building.
• Proactively apply upselling strategies to meet sales targets.
• Keep updated on duty-free allowances, age restrictions, and pertinent regulations.
• Efficiently and professionally address travelers' concerns or complaints.
• Accurately and swiftly manage cashier transactions.
• Monitor and sustain appropriate inventory levels.
• Act as the primary representative of the company, maintaining its brand image.
• Maintain store aesthetics according to management's visual merchandising standards.
• Undertake any additional responsibilities as directed by Supervisors or Managers.

Requirements:

• Min 3 years of customer service experience in retail or hospitality industry will be preferred
• Able to commit to rotating shift hours, including public holidays and weekends
• Some level of knowledge, skill and familiarity with technology preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidates will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115141(Tan Su Yee)

Summary:

1. Strong sound, analytical and decision making abilities

2. Excellent inter-personal and communication skills in dealing with all levels of staff and external parties

3. Demonstrate critical thinking: ability to suggest improvements and identify risks

4. Strong Service orientation and professional work attitude: ability to prioritize, and manage internal clients’ expectation

=Cheque Processing Vendor Management

=Service levels performance

=Monthly invoices review

=Change Controls and Special Requests

=Risk and control identification

=Operational issue/incident management

=Audit facilitation

=Business Continuity Planning (BCP)

=Data Loss Prevention (DLP) support

=Control gaps remediation

Responsibilities :

1. Manage Cheque Processing Vendor to ensure optimal performance and improvement of existing processes

2. Monitor service levels performance against critical measures set in service contract

3. Review monthly invoices billed by vendor

4. Oversee Change Controls and Special Requests to manage changes in the outsourced environment with the respective subject matter experts or control functions in the bank.

5. Review processes and identify areas for improvement, risk and control.

6. Perform operational issue / incident / escalation management of cheque/courier-related matters and identify root cause(s) and implement preventive measures.

7. Prepare and facilitate audits by internal, external or regulatory audit functions.

8. Provide operational support to Business Units for new initiatives.

9. Manage Business Continuity Planning (BCP) for outsourced-related matters

10. Support Data Loss Prevention ( DLP ) implementations in the outsourced area

11. Perform and support site visits with site visit SMEs and control functions

12. Ensure control gaps are addressed with timely and appropriate action plans by the vendor

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