· Provide the perfect service experience for every Guest

· Ensure the Guest feels important and welcome in the restaurant

· Ensure hot food is hot and cold food is cold

· Adhere to timing standards for products and services

· Look for ways to consolidate service and increase table turns

· Present menu, answer questions and make suggestions regarding food and beverage

· Serve the Guest in an accommodating manner

· Must know all food liquor, beer, wine and retail offered

· Apply positive suggestive sales approach to guide Guests

· Maintain table cleanliness

· Looks for ways to avoid waste and limit costs

· Assist in keeping the restaurant clean and safe

· Provide responsible service of alcoholic beverages

· Deliver food and beverages to any table as needed

· Must follow all cash handling policies and procedures

· Report to property on time and in proper uniform

· Prepare cooking ingredients by washing and chopping vegetables, cutting meat, etc.

· Prepare simple dishes such as salads, entrees if needed.

· Assist with the Kitchen Department on the packing/vacuum packing wherever is necessary.

Job Description

• Industry/ Organization Type: Food Manufacturing
• Position Title: Food Technologist (R&D)
• Working Location: Clementi
• Working Hours: 5.5 days (Mon to Fri 8AM – 5PM, Sat 8AM – 12PM)
• Salary Package: Basic Salary up to $2,500 + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Develop and test new food products, recipes, and formulations.
• Innovate and enhance existing products to meet consumer preferences and market trends.
• Implement and oversee quality control procedures to ensure product consistency and compliance with safety standards
• Conduct research on food ingredients, processing methods, and preservation techniques
• Ensure all products and processes comply with local and international food safety regulations, including HACCP, FDA, and other relevant standards
• Work with production teams to optimize manufacturing processes
• Any other ad-hoc duties as assigned

APPLY NOW!!!

• Diploma/Degree in Food Science, Food Technology, or a related field
• Has 1 year of experience in food product development or a similar role.
• Strong understanding of food science principles and food processing techniques

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70729 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Conduct research and development on alternative protein sources, such as plant-based proteins, and cultivated meat.
• Develop and optimize formulations for alternative protein food products, focusing on taste, texture, appearance, and nutritional value.
• Conduct sensory evaluations and shelf-life studies to ensure product quality and stability.
• Collaborate with product development teams to create innovative and commercially viable alternative protein products.
• Provide technical support to production and quality assurance teams during product scale-up and manufacturing.
• Contribute to the development of intellectual property related to alternative protein food applications.
• Assist in the preparation of technical documentation, reports, and presentations.

Qualifications:

• Bachelor's or Master's degree in Food Science, Science , Food Technology, or a related field.
• Strong understanding of food processing technologies and formulation principles.
• Knowledge of food safety regulations and quality management systems.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a multidisciplinary team.

Job Description:

- Assist Engineers to fulfil test objectives.

- Perform accounting, repacking and inspection of products.

- Perform transportation of products to designated locations.

- Perform housekeeping of storehouses.

Job Requirements:

- Higher NITEC in Engineering

- Willing to work outdoors.

- Possession of a Forklift/ Class 3 driving license is an advantage.

Additional Information:

- Opportunity to travel overseas.

Candidates will be working as a team in our F&B areas in order to provide top quality service to ensure that customer's receives a positive experience while dining.

Job Descriptions:
• Ensure food safety and hygiene practices at the work area are regularly maintained throughout the day.
• Cashiering.
• Stock take using the first in first out method in order to ensure stock accuracy.
• Ensures that tables are frequently cleaned for the next customer to use.
• Ensure products are free of defects and correctly priced.
• Simple food preparation for customers' order
• Other ad-hoc duties as assigned.

Candidates Profile:
• Possess a friendly or outgoing personality in order to serve customers.
• Service-oriented & comfortable with handling cash.
• Team player and willing to help one another to achieve goals.
• Flexible to work on peak periods, public holidays and weekends.
• Physically fit and able to carry heavy items.
• High level of personal grooming is expected in order to meet food safety and hygiene practices standards.
• Hygiene course provided for those without relevant Certification

• Do note that we operate a Non Halal restaurant.

• Both Junior and Senior positions available

Your interest will be treated with strict confidentiality.
We regret that only shortlisted candidates will be notified.

EA License No: 03C3254

EA Personnel No: R22104369

EA Personnel Name: Jessie Zhou

Responsibilities:

• Offer a professional, friendly greeting and engaging service
• Assist in monitoring the guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders, tables’ requests, and promotional offers
• Allocate and check the table arrangement both prior and during service, ensuring special requests are met wherever possible
• Check on guests’ satisfaction, attend guests’ needs and comments with proper follow up with Manager
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• PC literate, well-organized, and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

• Well Established Food & Beverage Company

• Salary Range: $11 - $14/hour

• Flexible Working Hours

• Staff Meal Provided

• Various location in Singapore

• On-Job Training Provided

Job Scope

• Greet customers.
• Attend to customer needs & requests in a pleasant manner.
• Serving, taking orders & clearing tables.
• Provide good customer service.
• Promote menu items.
• Restaurant Daily Opening / Closing duties.
• Cashiering duties.
• Be able to handle your assigned table of customers confidently.
• Other ad-hoc duties as assigned.

Requirement

• GCE O Level and above
• 0 – 2 years related experience in F&B

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

• MNC Company
• Basic $5200 - $6200 + AWS + VB + Excellent Benefits
• Excellent Welfare and Benefits + Career progression
• Working days: Monday to Friday
• Working hours: 9am to 5.45pm
• Working Location: Science Park

Job Responsibilities:

Lab

• Analyse/Evaluate samples based on customer’s request. For example, it will be conducted by microscope, microtome, DSC, FT-IR, retort sterilizer and Oxtran
• Conduct food storage test and coordinate lab tour/demonstration/seminar when outside company visits
• Support the management of technical centre with Technical Service/Market
• Development manager such as budget management, maintenance and task allocation
• Based on analysis/evaluation result, make report and promotion tools, reviewing result from other lab team members
• Collaborate with outside company to get better results

Technical Service/Market Development (TS&MD)

• Troubleshoot, investigate, and resolve technical problems and support new development at customers
• Promote our new products that will meet customer needs
• Explore new application and launch new development project
• Promote our products to whole value chain not only direct customers but also indirect customers such as brand owners, machine makers, raw material makers to enhance our market presence and create new projects
• Investigate market trend such as brand owner’s direction, sustainable packaging design and potential market size

Requirements:

• Bachelor’s Degree in Food Science and / or Chemistry
• More than 5 years experience in food and/or food packaging industry

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Oversee FP&A team to ensure timely and accurate data is updated and maintained
• Perform financial analysis/modelling, such as cash flow forecast, project evaluations, cost benefit calculations, and investment appraisals.
• Using Microsoft Excel to build financial models for strategic scenario analysis.
• Participate in cross-functional projects to drive process improvements and cost efficiencies.
• Ensure compliance with internal financial policies and procedures.
• Assist in the identification and management of financial risks within the business.
• Support internal and external audit processes as needed.
• Identify opportunities for process improvements in the FP&A function and work with the team to implement changes.
• Support management during ad hoc projects and other required activities.

Requirements:

• Atleast 3 years of experience in financial planning & analysis
• Prior experience in Food & Beverage industry is a plus
• Immediate starter is preferred

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R2093254

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

1. Human Resources Assistance

· Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment.

· Create good working environment and develop subordinates by identifying areas that needs training and action to support it.

· Orientate and train employees to ensure that each individual has a complete understanding of the company’s policies by using the operations training manual.

· Manage an efficient team of service staff by taking an active interest in their welfare and development.

2. Operational Assistance

· Ensure daily opening and closing duties in the outlet are properly executed.

· Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method.

· Maintain high level of customer service as per QSC standards.

· Ensure overall store image is maintained and the brand is always well represented at all times.

· Monitor opening and closing duties of the outlet.

· Communicate daily and act as liaison between operations staff

and management.

· Ensure that POS system is operational and accurate at all times.

· Provide co-ordination and services for both kitchen and service.

· Report on time, in proper uniform and grooming.

· Provide suggestion or develop new SOP to improve on operation.

· Execute any other duties as requested by immediate superiors.

3. Financial Assistance

· Achieve Business KPIs set by management.

· Monitor food and stocks wastage in the outlet.

· Managing of daily sales transactions and cash float.

· Monitor handling of vouchers, discount, cash, petty cash and tips in the outlet is adhere to company’s cash handling policy and guidelines.

· Verify & process daily and monthly payroll (Timesheet).

4. Administration Assistance

· Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations.

· Maintain an attractive and an orderly appearance in the outlet.

· Prepare the daily sales report.

· Monitor proper ordering, receiving, storage procedures are being followed.

5. Promotion Assistance

· Motivate, guide and train the staff in upselling the food and beverage items.

· Attend to guest requests and attend to guest complaints as required.

Ensure that all staff are properly informed on the promotions and information.

Skills

· Possess effective management skills.

· Possess capability to lead, motivate and manage subordinates.

· Good command of spoken English.

· PC literate with knowledge in MS Office.

Education

· Min. Diploma in F&B management or any related fields.

Experience

· At least 3 years of experience in management in Food and Service Operations.

Benefits

· Staff Discount

· Medical Benefits

· Meal Benefits

· Career Progression

· Flexi Health Benefits

· Performance Incentive Bonus

YOUR AREA OF RESPONSIBILITY:

· Independently repair and troubleshoot pneumatic, electric, and hydraulic lifting equipment

· Assist with emergency and unscheduled equipment repairs

· Ensure all assigned tasks are completed within the specified timelines

· Perform additional duties as directed by the Service Manager

REQUIREMENTS:

· ITE/Diploma in Mechanical Engineering

· 3–5 years of mechanical engineering experience in the hoist and crane industry (mandatory)

· Ability to independently repair and troubleshoot pneumatic/electric hoists and electric overhead travelling cranes

· Possession of a valid Singapore Class 3 driving license is required

· A proactive, can-do attitude, strong multitasking abilities, self-motivation, commitment to customer satisfaction, and the ability to work both independently and as part of a team

· Candidates with extensive experience may be considered for a supervisor role

· Preference will be given to Singaporeans

Job Description & Requirements

Responsibilities:
- Handle daily operations activities (hands-on) such as Cashiering, Kitchen duties, and Tea making
- Involve in closing of shop (only applicable for night shift staff)
- Attend to walk-in customers promptly
- Maintain cleanliness and tidiness in work areas
- Assist in stock taking / recording
- Answer incoming calls and handle delivery orders

Requirements:
- No experience required as on-the-job training will be provided
- Pleasant disposition and well-groomed
- Cooperative and helpful with other team members
- Excellent and positive service attitude
- Able to work shifts, weekends, eve of public holidays and public holidays on 5.5 days per week, on rotating shifts
- Minimum 6 months commitment
- Independent and able to multi-task
- Able to commence work in short notice will be an added advantage
- Only Singaporean/PR may apply

Benefits:
1) Career advancement
2) 7 days annual leave
3) 7 off days per month
4) Overtime pay
5) Medical subsidies
6) Dental benefits

7) TCM benefits
8) Staff drink
9) Other allowances*

* Terms and Conditions apply.

We regret that only shortlisted candidate would be contacted.

Job Description

• Industry/ Organization Type: Manufacturing – Air Compressor
• Position Title: Service Technician/ Field Service Engineer
• Working Location: Islandwide (Office at Tuas)
• Working Hours: 5.5 days (Mon – Fri: 9.00am – 6.00pm, Sat 9.00am – 1.00pm)
• Salary Package: Up to $4000 + OT + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Provide on-site support including the installation, start-up, testing, and commissioning of compressor and dryer units.
• Conduct troubleshooting, preventive maintenance, and repair of air compressors and refrigeration dryers, focusing on mechanical, electrical, and pneumatic systems.
• Respond to service calls and perform routine servicing at customer sites.
• Assist in overseeing the production process to ensure minimal breakdowns.
• Prepare and submit detailed repair and maintenance quotations for service and spare parts sales.
• Efficiently plan and coordinate individual service jobs on a weekly and daily basis.
• Conduct technical training to customers as necessary.
• Other ad-hoc duties which may be assigned.

APPLY NOW!!!

• Minimum NiTEC, Diploma or Bachelor’s Degree in Engineering (Mechanical) or Engineering (Mechatronics/Electromechanical).
• At least 2 years of relevant experience.
• Possess Class 3 driving license.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71131 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

TK TrichoKare is a leading holistic hair and scalp care centre that provides European botanical and herbal hair remedies, catering to all Asian hair conditions with proven track results.

Location: various locations next to MRT stations

5-day work week

Retail Hours

Singaporeans & PRs only

Job Responsibilities

• Responsible for handling front office reception and administration duties
• Greet customers and answer all customers’ enquiries
• Responsible for scheduling appointment calendar
• Call and send SMS reminders to customers to confirm their appointment
• Generating and compiling of daily sales reports
• Perform outlet stock-take and other ad-hoc duties
• Perform cashiering duties such as payment collections.

Requirements

• Basic knowledge of Microsoft Word and Excel
• Good interpersonal and communication skills
• Passion for customer service
• Excellent telephone etiquette
• Preferably with experience. No Experience are welcome as training will be provided.
• Able to commit retail hours

Excellent communication skills

* Interpersonal skills, active listening

* 1 year previous Service desk or equivalent experience

* Attend to Phone, Email and any other online queries where applicable

* Excellent organisational skills

* 1 year previous Service desk or equivalent experience

* Managing incidents including business expectations and communication

* Strong knowledge of Microsoft based operating systems, MS Outlook and MS Office

* ITIL Knowledge will be a plus

* Comply to process and procedures

* Admiistrative tasks

Are you passionate about working with children and families in need? The SSF-R team is looking for suitable social workers to provide intensive family reunification services to reunite children and young persons (CYP) in out-of-home care with their families. The services we provide are strengths-based, child-centric and family-focused. The SSF-R professional must be able to work independently and proficiently to safeguard and promote the safety and well-being needs of CYP. In order to serve these families best, a demonstrated willingness to work with a flexible schedule (i.e. evenings and weekends) will be vital. Join the SSF-R team today!

Job Scope

1. Assessment

• Assess the suitability of reunification for CYP in out-of-home care
• Assess needs and strengths of family and areas of intervention to provide safe care
• Assess child safety and well-being on an ongoing basis

2. Strengthening (Familial) Relationships

• Collaborate with CYP, families and networks to develop a viable reunification plan
• Facilitate and evaluate contact between CYP and families

3. In-Family Coaching and Support

• Provide in-home coaching and/or therapeutic interventions to support carers in meeting the safety and well-being needs of CYP
• Develop and review safety plans with CYP, families and their networks
• Collaborate with families, their networks and community partners to ensure that safety and well-being needs of CYP will be met in the long term, and reunification with the family will be sustained and permanent

4. System intervention

• Address system barriers that prevents CYP from returning home (e.g. child care arrangements, housing, etc)

Job Requirements

• Degree in Social Work
• At least 2 years of relevant casework experience working with children, young persons and families; prior experience in reunification work with children and young persons in need of care and protection preferred
• Willing to work on a flexible schedule, including evenings and weekends
• Able to respond to crisis situations promptly, when needed
• Committed to ensuring child safety and promoting child well-being
• Willing to provide home-based intervention

Additional Qualities Suitable for Job Fit

• Strengths based in practice orientation
• Not biased against birth families
• Able to manage high-risk and complex cases independently
• Able to effectively contribute as a team member to enhance the team’s professional development and service delivery
• Strong ability to collaborate with systems, e.g. birth families, community agencies and other stakeholders
• Cross-culturally competent
• Adaptable and takes initiative
• Insightful and reflective
• Able to use humour and be playful

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer
• Working Location: Changi Airfreight Center
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) / Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Up to $2600 + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist in providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow ups.
• Report generation.
• Other ad-hoc duties that may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #68502 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

The F&B Service Ambassador is responsible for providing food and beverage service to guests in our Mosella Restaurant that serves modern Mediterranean cuisine in a manner consistent with the restaurant’s service standards.

Our Expectations:

• Clean soiled items on the table and bringing soiled dishes to the stewarding area. Set-up tables and replenish mise en place at the side station.
• Ensure that silverware is clean, stock the silverware trays to capacity in each side station. Remove any damaged silverware and return it to the stewarding department.
• Prepare chilled forks and plates as required and prepare table side service carts and ice bins in service stations.
• Set-up water station and water pitchers, prepare ice buckets and ice bucket stand.
• Ensure table is ready for service and maintain tables; clear and reset tables.
• Receive, write, pick-up and serve all food and beverage items.
• Receive all incoming reservations from the guests and ensure that reservations are accurately registered in the system.
• Lift and carry loaded trays, bus tubs and dish racks by making sure that trays, bus tubs and dish racks are loaded properly.
• Bus soiled dishes to the dish room and handle soiled restaurant linen.
• Perform closing side work and cleaning duties.
• Good knowledge of the liquor brands and categories, knows the alcoholic beverage terms and standard drink abbreviations to make beverage recommendations to the guests.
• Has basic food preparation terms and be able to engage and recommend to guests.

We are looking for a self-motivated F&B Service Ambassador with excellent interpersonal and communication skills. You should have an eye for detail and observant with ability to adapt to ever changing requirements and needs of customers. If you have relevant experience in the related field, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

The Guest Service Ambassador (Porters) will assist the Concierge to assist arriving and departing guests, handle baggage promptly and orientate guests on facilities in rooms and hotel.

Our Expectations:

• Assist guests with baggage and escort guests to reception desk.
• Accompany guest to assigned room, explain room facilities and hotel’s restaurants, orientate guest to features of rooms and hotel facilities.
• Greet and direct group to waiting area and immediately, tag all baggage and sort out baggage according to the assigned room.
• Deliver baggage by service lift to the guest room and explain all facilities and restaurants, wish guests a pleasant stay and leave promptly and politely.
• Greet guest upon entering room and verify number of baggage and remind guest to make sure nothing was left in the room, then escort guest to lift. Check for guest’s transportation arrangement.
• Open car doors for vehicles stop at hotel entrance.

We are looking for a self-motivated individual with excellent communication skills. You should be attentive to the guests and knowledgeable in the hospitality industry best practices with the ability to adapt to ever changing requirements and needs of customers. If you have at least one year of relevant experience in a luxury hotel environment, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

Role Overview:
As a Customer Service Specialist, you will be at the forefront of our customer interactions, playing a pivotal role in shaping their overall experience with our brand. You’ll serve as the frontline ambassador of our brand, our primary point of contact for customers, addressing inquiries, resolving issues, fostering meaningful connections, and contributing to our larger vision of global empowerment.

This is a work-from-office position, and you will thrive in our start-up environment where collaboration, adaptability, and proactive problem-solving are key. You will work closely with a passionate and creative team in a fast-paced, team-oriented environment that values innovation and hands-on contributions.

Key Responsibilities:

• Provide exceptional customer service through various channels, including client’s chat, over the phone, email, embodying the values of BeFound in every interaction.
  Support clients’ skincare journey and build strong relationships by understanding their skincare needs and replying to their enquiries promptly.
  Resolving client issues and concerns with empathy and professionalism, going the extra mile to exceed their expectations and build brand satisfaction and loyalty.
  Collaborate with cross-functional teams to enhance the overall customer experience, contributing ideas and insights to support our mission and values.
  Proactively seeking feedback from customers to identify areas for improvement and contributing to initiatives aimed at enhancing the overall client experience.
  Oversee on-site operations, ensuring smooth and efficient interactions to enhance client. experience.
  

Qualifications:

• Previous experience in a customer service or customer-facing role is a MUST.
• Passion for skincare, makeup, and beauty education.
• Having a heart for people takes the initiative to go the extra mile in delighting our clients.
• Strong communication skills, both verbal and written
• Strong interpersonal skills with the ability to build rapport and establish trust with clients.
• Empathetic and patient demeanour, with the ability to actively listen to customer needs and concerns.
• Creative problem-solving skills and the ability to think outside the box to find solutions independently that delight clients.
• Ability to thrive in a fast-paced, dynamic environment, with a willingness to adapt to change and take on new challenges.
• Able to work rotating weeks shifts (Mondays to Saturdays, Tuesdays to Saturdays)

What We Offer:

• A work-from-office environment in a fast-growing, pioneering start-up.
• Opportunities for career trajectory as a Skincare Analyst.
• A supportive and collaborative team culture that celebrates each other’s success.
• Enjoy BeFound Skincare Program as an employee benefit (upon completion of probation).

• Location: Jurong, West Side
• Working day: 5 days

Job Scope:

• Oversee the day-to-day operations of the customer service team.
• Develop and update customer profiles, while defining key qualification criteria for the team.
• Manage and optimize the lead qualification process.
• Administer customer satisfaction surveys and analyze feedback.
• Create and implement a customer loyalty program.
• Regularly assess and standardize communication protocols for handling customer inquiries via messages and calls.
• Conduct frequent audits and evaluations to ensure customer service quality.
• Lead the transition to digital customer service workflows and the implementation of CRM software.
• Hold daily roll calls and debriefings to assign tasks and discuss goals with the team.
• Define Key Performance Indicators (KPIs) and conduct performance evaluations for the team.
• Prepare quarterly and bi-annual forecast reports for Management review and strategic planning.
• Align processes and objectives with the company’s focus on Digitalization, Globalization, and Sustainability.

Requirements:

• A Bachelor’s degree, preferably in Business Administration.
• Minimum of 10 years of experience in customer service, including at least 5 years in a managerial or supervisory role.
• Familiarity with and hands-on experience in customer relationship management (CRM) software, such as Microsoft Dynamics 365 Sales CRM and Microsoft Dynamics Business Central, is highly desirable.

Aurora Asia Pacific (21C0671)|Ying Kee (R21103783)

location: Airport Cargo Road

Job Type: Full-time

Job Summary: We are looking for a motivated and customer-focused individual to join our team as a Customer Service cum Clearance Agent. This hybrid role requires a dynamic professional who is adept at providing exceptional customer service while managing clearance and logistics duties. The ideal candidate will have strong communication skills, attention to detail, and experience handling clearance procedures for shipments and goods.

Key Responsibilities:

Customer Service Duties: Respond promptly and professionally to customer inquiries via phone or email. Assist customers in resolving issues, answering questions, and providing updates on their orders or shipments. Maintain a positive relationship with customers, ensuring high levels of satisfaction and retention. Coordinate with other departments (e.g., logistics, sales, etc.) to ensure smooth service delivery. Process orders and ensure all customer data is accurate and up-to-date in the system.

Clearance Agent Duties: Manage customs clearance processes for shipments, including preparation of necessary documentation (e.g., invoices, bills of lading, packing lists). Work with customs officials and freight forwarders to ensure the timely clearance of goods at airports. Ensure compliance with all relevant import/export regulations, tariffs, and taxes. Track and monitor the status of shipments, providing updates to customers on clearance progress. Resolve any issues that may arise during the clearance process, including documentation discrepancies, customs holds, or delays.

Qualifications:

High school diploma or equivalent; relevant certifications in logistics, customs, or supply chain management is a plus. Proven experience in customer service and clearance operations (customs or freight forwarding). Strong organizational skills with the ability to manage multiple tasks simultaneously. Excellent communication and interpersonal skills. Attention to detail and problem-solving abilities. Knowledge of import/export regulations and clearance procedures is highly desirable. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with clearance software/tools. Ability to work under pressure and meet deadlines.

Job Summary: The Dive Service Officer (DSO) is responsible for overseeing, operating, maintaining, collecting data, and reporting on dive operations and associated systems to support subsea tasks such as inspection, maintenance, and construction in offshore environments.

Key Responsibilities:

• Oversee and manage daily dive operations to ensure efficient workflow and smooth execution.
• Monitor and optimize operational processes to improve productivity and meet operational goals.
• Coordinate and communicate across departments to ensure seamless integration of tasks.
• Ensure compliance with company policies, industry standards, and safety regulations.
• Develop and implement operational strategies to achieve business objectives and ensure high-quality service delivery.
• Manage dive-related projects from initiation to completion, ensuring projects are delivered on time and within budget.
• Collaborate with various operations teams to maintain effective working relationships and operational success.
• Pay close attention to detail, while handling multiple tasks simultaneously and efficiently.
• Maintain knowledge and awareness of marine operations and boat inspections.

Requirements:

• Minimum 'O' level education or equivalent.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
• Marine-related background and knowledge are a plus.
• Must be physically fit to work offshore and at sea.
• Ability to work in challenging offshore environments and adapt to changing conditions.

Skills:

• Strong workflow management skills to ensure smooth operations.
• Vendor management capabilities to liaise effectively with third-party suppliers and contractors.
• Excellent communication skills for efficient cross-departmental collaboration and client interaction.
• Strong problem-solving skills, with the ability to troubleshoot and resolve issues promptly.
• Ability to work in a team environment while maintaining individual responsibilities.
• Training will be provided to candidates without prior experience in dive operations.

Additional Information:

• This role will involve working in offshore environments, requiring flexibility and the ability to work in varying conditions.
• A strong focus on safety and compliance with all applicable regulations is essential.

We are looking for motivated individuals with a passion for subsea operations, who are eager to develop their skills and contribute to our team. If you meet the above criteria or are willing to undergo training, we encourage you to apply.

Job Overview

• Assist with set-up before buffet starts
• Welcoming guests to the buffet and obtain name and room number. Verify guest details with FO team, obtain receipt for guest signature (FO team may also present the receipt).
• Clear plates during the dinner time
• Assist to top-up foods at buffet
• Ensure cutleries, plates are sufficient during dinner

Working Hours:

7am to 12pm

1st level helpdesk to respond to calls

Provide first call resolution to users who called into our hotline which is public facing, advising on issues

Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.

Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact

Perform outbound calls to users who leave callback

Handle emails as assigned by team leader

Handle responses via the Chatbot

Contact centre experience is highly desirable
Work location- Suntec
Need to work in shifts, on weekends and PHs
Shift/Work schedule – 44 hours per week. 5.5 days.

Candidate is expected to work on rotating shift. Shift Timings (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm.

Educational Qualification required for this role- Min O Level