· Ensuring that all phones are answered according to the CEO SUITE script and within three rings.

· Greeting all clients in a professional manner with a smile and offering tea or coffee as applicable.

· Taking messages for clients as they require: straight onto their phones, via voicemail or written and convey the

messages accordingly.

· Ensuring all records are updated when necessary and that new info is updated as soon as details of a new Virtual

Office or Office client are received. Ensuring all relevant forms are set up for new clients and for all clients on your

floor including programming of clients' account code.

· Keeping CEO SUITE brochures at the Reception and presenting them to prospects during sales tour. (To update

Daily Report with special instructions on a daily basis and ensure each evening, the CM & EA are issued with a copy)

· Ensuring reception is aware of clients’ movements for each day and any instructions throughout the day are

communicated to all team members.

· Arranging couriers and taxis, restaurant reservation, hotel accommodation for clients and CEO Suite management

team ensuring that the client’s company name is given as reference and completing billing slips.

· Ensuring all cleaning or handyman issues are written into the appropriate books.

· Ensuring any complaints or compliments are written on the Complaint/Compliment forms each day and passed to

the MANAGER OR CM. Additionally ensuring the CM is immediately made aware of any problems and that these

are dealt with as soon as possible.

· Taking bookings for the meeting room, V/C and visiting, walk-in clients and ensuring that all entries are

accurately entered into the system at the end of the day including all additional services. - Notify the Office Asst.

of any catering requirements and together arrange all necessary catering. Ensure any additional equipment

requested is also put into the room.

· Ordering all stationery on behalf of clients and the centre, taking inventory and tidying stationery cupboard and

liaising with clients and the stationery supplier to ensure timely delivery. Ensuring time sheets are accurately

completed.

· Ensuring all clients receive an exceptional standard of service at all times.

· Undertaking fire warden and possible first aider duties.

· Ensuring reception is kept tidy at all times and that all lists and forms are kept in an order that can easily be

followed by other team members who may be covering your reception. Ensuring anyone covering your reception

receives a proper handover.

· Helping out in any other area of the business centre and covering on all other receptions as and when required.

· Closing of Boardroom, Courier, and Incoming/Outgoing Mail.

· Checking of ladies toilet accessories supplies like, hand cream, hairspray, shoe polish, eau de toilette and ensure

that arrangements are made to have them replenished regularly. In this case, Office Asst. may be deployed to

assist but under your close supervision please.

· Upselling of services / Sales Activities

TARGETS AND ACCOUNTABILITIES:

· Consistently attend to work and arrive on time.

· Work independently and shall always manifest grace under pressure.

· Takes full responsibility and accountability of the action done in the work place.

· Be mindful with meeting the monthly sales target.

· Follows policies, rules, regulations and procedure as set by the management.

· Supports CEO Suites’ values, objectives and goals.

· At all times observe proper channel of communication.

· Adherence to the CEO Suites’ quality standards

Key Responsibilities:

Process support:

• Read, understand and analyze HR process as per the business rules as a subject matter expert.
• Execute the process accurately and timely as a hands on processor.
• Master the given process and help the team members to overcome process related queries
• Escalate issues and seek advice when faced with complex issues/problems.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Train the team members on process updates.
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
• Participates in various internal initiatives related to Process.
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Team support:

• Plan proper allocation of work.
• Support Team lead / Manager with Daily stats / reporting and MOS.
• Enrich team members with a clear sense of direction and understanding of each others' responsibilities.
• To be available on the floor through the day to resolve process related issues.
• Participate in Team building activities.
• Create effective QC and Audit mechanism within process to ensure delivery on SLA’s.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Food Technologist

Key responsibilities of a food technologist:

Research and Development:

• research and develop new food products and processes.
• conduct experiments, analyze data, and formulate recipes to create innovative and marketable food items.

Quality Control and Assurance:

• perform quality control tests to ensure that food products meet industry standards and regulatory requirements.
• monitor and analyze samples for texture, taste, appearance, and nutritional value.
• establish quality control procedures and protocols.

Food Safety Compliance:

• Ensuring food safety
• develop and implement food safety programs, including HACCP (Hazard Analysis Critical Control Point)
• Establish plans, to prevent foodborne illnesses and maintain hygiene standards.

Production Process Improvement:

• continuously evaluate and improve food manufacturing processes to enhance efficiency, reduce costs, and optimize product quality.
• assess equipment, production lines, and packaging methods.
• recommend modifications or replacements when necessary.

Regulatory Compliance:

• stay updated on food safety regulations and comply with FSA’s requirements.
• work closely with regulatory agencies and participate in audits and inspections.

Sensory Evaluation:

• conduct sensory evaluations to assess the appearance, texture, flavor, and aroma of food products.
• organize taste tests and consumer surveys to gather feedback for product development.

Product Labeling and Packaging:

• responsible for creating accurate and complete product labels, including nutritional information and ingredient lists.
• design and select appropriate packaging materials to maintain quality and extend shelf life.

Collaborating with Suppliers:

• collaborate with suppliers to source raw materials, ingredients, additives, and packaging materials that meet quality standards.
• conduct audits to ensure supplier compliance with specifications and regulations where necessary

Environmental and Sustainability Considerations:

• involve in sustainable practices. evaluate the environmental impact of food production methods, packaging materials, and waste management.
• reduce waste and improve resource

Company Reg No.: 201131609D | License No.: 11C4684 | Reg No: R1655133, Ashraf Ali

Location : In between Lavender & Bendemeer MRT

Working days: 5.5 days ; 10 working hours

Industry : Restaurant F&B ( Indisde a hotel)

Job Description

1) Oversee and hands-on daily operation.

2) Manage a team of service-bar crews, conduct daily briefing to the team.

3) Train and re-train SOPs to improve staffs capbability in handling daily tasks

4) Able to train team to upsell receipt per head, retail products (take away) and provide good customer service.

5) Versatile in different job roles and hands on operations.

6) Execute Outlet cleanliness and hygiene regime to keep outlet high hygiene standard.

Requirements :

1) Above 2 years of managerial F&B experience in managing a team of people

2) Above 2 years of F&B operations experience

3) Able to use Excels and Words to submit on monthly report

4) Friendly personality and hospitable to all guests, good PR skill.

5) Need to be hands-on to daily operations

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Replace floor mats & install air fresheners at customers' locations
• To exchange and collect sanitary bin
• Follow all directions given by the Service Supervisor
• Ensure that company equipment remains in good and functional condition
• Maintain a positive and professional attitude when interacting with customers

• No work experience required as training will be provided
• Service technician with installation experience are welcome to apply
• Class 3 Driving license is required
• Must be willing to do outdoor job
• Service-oriented
• Mature candidates are welcome to apply

• Company vehicle and petrol card provided when allocated vehicle to drive for work
• Training provided
• Yearly performance review
• We provide 16 days of annual leave, AWS, medical and dental benefits, along with insurance coverage to our employees

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

In Customer Service Platform (CSP), we innovate, develop advanced technologies and customer service product solutions that integrate with all TikTok's applications across the global markets. Our vision is to serve TikTok's billions of users with smart and efficient self-service help solutions and empower our support specialists with best-of-the-class customer service platform ecosystem and tools, which deliver the best customer service experience.

Responsibilities

- Analyze user insights, gather current industrial trends, design and launch strategic infrastructural and scalable platform solutions as building blocks to achieve company's business objectives.

- Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, product roadmap development, detailed requirements, prototyping, product launch and post launch operation support.

- Establish strong partnership between Customer Service Product team and regional business team, advocate platform product solutions and derive smart customisation to meet local business requirements.

- Define product key performance metrics and process metrics, design product dataset and perform regular data analysis to derive the insights that guide the product iterations.

- Manage the entire product line life cycle, from strategic planning to tactical activities.

- Support product positioning and customer demand, and guide product development from conception to launch.

- Evaluate product functionalities and performance and propose enhancements to products based on market feedback.

- Research and analyse potential partner relationships for the product and generate ideas to grow market share, improve customer experience and drive growth.

- Drive market research studies to explore new technology and oversee development of business proposals for new opportunities.

Qualifications

- Bachelor's or higher degree in a related discipline.

- 3+ years product management experience.

- Proven product management working experience in customer service field of E-Commerce business. Good knowledge of E-Commerce buyer, seller and customer service agent's user habits on E-Commerce support products will be a bonus.

- Experience of working in large complex organisations, collaborating with cross functional teams across globe in a highly dynamic environment.

- Good data analytical skills and logical thinking.

- Ability to maintain a keen attention to detail, able to multitask, prioritise the task and deliver the results under pressure.

- Sincere empathy for the customer and a commitment to resolve the challenges they present or experience.

- Excellent written and verbal communication skills in English.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities:

· Troubleshoot and resolve technical issues on semiconductor equipment and systems including computer systems, complex software, or networked and/or wireless systems.

• Perform on-site installation, continual improvement programmes, parts' overhaul, preventive maintenance, modifications, and repair works on equipment.

• Serves as company liaison with customer on administrative and technical matters for assigned projects.

• Coordinate logistics arrangements and with customer on equipment related matters.

• Responds to customers’ complaints, provides time to solutions to resolve customers’ issues.

• Monitors the performance of the product, provide regular update report and feedback on customer’s service requests.

• Reports common complaints of customers to management to address the situation for future reference.

Requirements:

· Degree/Diploma in Electrical/ Electronic Engineering or its equivalent

· At least 2 years of relevant experience with semiconductor equipment knowledge

· Strong communication and good interpersonal skills

· A meticulous, organized and resourceful team player

· A highly motivated individual who works independently with little supervision

· Work in cleanroom environment

· Require to work or be on standby during after office hours/weekend/public holiday

To apply, please visit to www.gmprecruit.com and search for Job Code: 19186

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793| EA Personnel: Lionel Liew | Registration No: R1330693

1) Answer phone calls at Call Centre to assist students/parents, members of public with regards to:

• Online application for full-time and part-time courses.
• Simple course advising on full-time and part-time courses (i.e. min. entry requirement for full-time and part-time courses, registration period, course fees, appeal process, vacancies available etc)
• Directional queries.
• Student matters (i.e. reset of password, bursary/financial assistance application/status, purchase of subsidized laptops, lockers, graduation, lost & found, certs collection, replacement of certs etc)
• Any other queries (i.e. rental of facility, interns for company, parking etc)

2) Other administrative duties include:

• PSEA form checking and sorting.
• Preparing letters to be mailed out to students.
• Updating information on booklets
• Certificates packing and distribution.
• Able to assist outreach team on tour duty when needed.
• Any other ad hoc duties assigned.

Other information:

• Working days: Mon - Fri (office hours)
• Contract: until May 2024
• Location: Choa Chu Kang

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

· US MNC

· Location: West, Lok Yang

· 1 year contract with full benefits and completion bonus

Key Responsibilities

· Develop and implement a comprehensive global paid media strategy that aligns with Company Innovations' business goals and brand values.

· Manage large-scale media budgets and ensure optimal allocation across various channels for maximum ROI.

· Lead the planning, execution, and optimization of paid campaigns across all channels, including search, social, display, video, and programmatic advertising.

· Collaborate with cross-functional teams, including brand management, creative, analytics, and sales, to ensure cohesive messaging and strategy.

· Analyze and report on campaign performance, providing actionable insights and recommendations to stakeholders.

· Stay ahead of industry trends and advancements in digital media, adopting new and innovative approaches to drive performance.

· Build and mentor a high-performing global paid media team, fostering a culture of excellence and continuous improvement.

· Negotiate and manage relationships with media agencies, platforms, and other partners.

· Ensure compliance with all legal and regulatory requirements related to advertising and media.

Requirements:

· Bachelor s degree in Marketing, Advertising, Business, or a related field; Master’s degree preferred.

· Minimum of 10 years of experience in paid media with a proven track record of successful

· full-funnel omni-channel campaigns.

· Strong expertise in both brand and performance marketing, with the ability to balance long-term brand building with short-term sales objectives.

· Exceptional analytical skills, with proficiency in analytics tools and platforms.

· Excellent leadership and team management abilities, with experience leading global or multi-regional teams.

· Outstanding communication and interpersonal skills, with the ability to influence and engage direct and indirect reports and peers.

· Strategic mindset with a focus on innovation, efficiency, and scalability.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: 6950 9748

http://www.peopleprofilers.com

[email protected]

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376

The Office of Information, Knowledge and Library Services (OIKLS) provides seamless access to information and services to support the learning, teaching and research needs of the NTU community.

OIKLS seeks a service-oriented, innovative and enthusiastic Assistant Manager to support the team in conceptualizing and executing process improvements projects, manage change communication, and develop and uphold and service excellence standards. The successful applicant will work with different stakeholders across the University in innovation-driven projects with a focus on service excellence.

Responsibilities

• Oversee service quality standard at Service Desks, main phone line and online Central Enquiry Management system.
• Manage the implementation of newly introduced library operations improvement initiatives at the seven libraries.
• Develop and execute change communication plans for new services.
• Manage the development of publicity materials and events to implement service excellence initiatives to stakeholders.
• Perform data analytics and provide reports on user feedback on the impact of services at the libraries and recommendations on enhancements for an improved user experience.
• Review and assess user feedback, identify areas of concern and track impact of service improvement initiatives.
• Manage and train a team of executive staff and student assistants on new processes for service excellence initiatives.

Requirements

• A recognized degree in any discipline.
• At least 3 years of experience in library related work.
• Experience in operations, customer service or communications role in academic libraries or large libraries.
• Experience in executing innovation-driven or process improvements projects.
• Experience in developing communication plans or stakeholder management in education industry.
• Service-oriented mindset with focus on customer service.
• Strong communication skills in customer interactions, presentation to stakeholders and training delivery.
• Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
• Experience in Project Management experience will be an advantage.
• Able to work independently and collaboratively in a team.
• Able to adapt and thrive in rapidly changing, complex and ambiguous environments.

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The Assistant Manager, as a member of NTU Shared Services (NSS) IT Team, is responsible for overseeing Service Desk operations, leading initiatives to enhance and optimize Access Control requests to ensure exceptional service delivery. The candidate shall understand service fulfillment process and identify opportunities for improvements through process re-design, automation development or system improvements. While ensuring the smooth operations of Service Desk activities.

The Assistant Manager is also responsible for reviewing and managing IT Service Desk services Service Level Agreements (SLA), working closely with Level 2 support teams to re-design service fulfilment processes, perform issue resolution and suggest improvements to be able to adhere to the set SLA.

The ideal candidate should possess strong leadership skills, excellent problem-solving abilities, good analytical skill and experience in process improvements, automation development and a passion for delivering outstanding customer experiences.

Candidates with no working experience in automation development but able to demonstrate accomplished projects in this field are welcome to apply.

Responsibilities:

• Collaborate closely with stakeholders and analyse inputs from customer satisfaction survey results

• Identify improvement opportunities through process re-design, automation development or system improvements.

• Ensure timely and accurate provisioning and deprovisioning of user access

• Perform regular access reviews and audits to ensure compliance with security policies

• Ensure documentation on access control procedures, work instructions and configurations are accurately maintained

• Review and manage IT Service Desk services Service Level Agreements.

• Handle customer’s feedback and ensure prompt and effective resolution

• Lead and manage Service Desk Agent to ensure optimal performance

Requirements:

• Degree in Computer Science, Information Technology, Software Engineering with minimum 3 years of relevant experience in operation management of contact center / service desk

• Hands-on experience on End-user Computing, Active Directory, Office365, Exchange Admin Centre

• Experience in low-code platform e.g. UiPath, Outsystems, Power Query

• Good interpersonal, communication, and organization skills

• Analytical and problem-solving skills with the ability to work autonomously

• Preferably ITIL Certified, knowledge of ServiceNow, APIs, data integration and transformation and programming experience

• Perform the task of order taking and maximize sales opportunities through knowledge of product and suggestions. Ensure accuracy by repeating order to the guests.
• Ensure that orders are taken clearly and accurately so that the cashier and kitchen ambassadors can fulfil their duties effectively.
• Assist in seating guests.
• Serve food and beverage to guests in the restaurant/banquet area.
• Assist with the set up
• Perform duties common to all waiters and other duties as may be assigned.
• Participate in the daily briefings of the department as well as monthly meetings to discuss the various aspects of service.
• Take orders, promote the restaurant’s specialties and serve in accordance to the established standards
• Ensure that the working areas are well maintained.
• Be helpful towards guests that need assistance.
• Clear soiled dishes from the tables to the stewarding area.
• Clean and prepare tables for inflow of guests.

The Service Manager provides leadership and oversight of the Service Department. They also work closely with the Country Manager and Sales team to promote and grow RSS market share, sales and profitability. The candidate has management responsibility for the back-office operations staff, workshop facilities and Field Service Engineers.

• Rotork Site Service (RSS) Financial responsibility inclusive of reporting accuracy, forecasting, utilization, profit and loss, and business planning
• Achievement of budgeted / forecasted growth targets
• Promote a solutions-oriented mindset (beyond product) throughout Rotork and with clients, and expand on current capabilities to deliver valued services which will differentiate RSS from the competition. i.e. any brand repair, network integration, subcontracting, asset management, etc
• Develop subordinates for current and future RSS needs and to support the development beyond the current skillset
• Lead, manage and motivate the team through performance reviews, to ensure maximum accuracy, efficiency and utility within the territory
• Manage projects within the Service Department, including the workshop and retrofit areas, using the Company’s processes and procedures to meet turnover, cost, profit and agreed budget goals
• Function as an integral part of the site management team reporting into the Country Manager
• Work to develop improved methodology, processes and shared best practices
• Ensure that departmental resources are properly planned and coordinated and that customer needs are met as time and cost effectively as possible. This includes ensuring the timely arrival of materials required to perform service work
• Drives utilization to meet corporate expectations while controlling overtime
• Ensures sales opportunities are handled timely and properly to assist the sales team in order conversion for project or day-to-day service work
• Utilizes local and corporate KPIs and metrics to drive performance and meet the goals
• Performs initial reviews of customer service contracts, master service agreements, etc. for compliance with our terms and conditions
• Ensures that the service team comply with all Rotork health and safety policies and procedures together with the applicable legislation in addition to the adherence to health and safety policies and procedures applicable at customer sites
   

• Act as front-liners giving excellent customer service at all times
• Fulfilling customer contractual appointments as main KPI
• Handling inbound calls and making outbound calls to our existing pool of customers (attend to customer queries & schedule appointments)
• Handling and planning of daily schedule for existing team of technicians
• Providing operational support to the technicians
• Application of permit to work for technicians
• Preparing of schedule letters to customer
• Raising of credit notes for any missed services
• Doing of posting and compilation of reports

• Diploma in any discipline or higher
• Experience in a call centre will be an added advantage
• Familiarity or experience with Customer Service preferred
• Possess good communications skills
• Effectively bilingual in English and another language (Spoken & Written)

• 5 days work week - 8.30am to 5.45pm
• Near Tai Seng MRT
• Performance review every year
• We offer 16 days Annual Leave, AWS , Medical, Dental benefits and insurance coverage

Responsibilities:

• Strong in operations and customer service-related industry
• Handling day-to-day operations independently
• Data creation and entries
• Daily interactions with customers and vendors on shipment status
• Arrange Import/Export documentation & to provide daily customer support.
• Interact with cross functional departments to ensure compliance, facilitate customs clearance and deliveries to customers.
• Proficient in SAP order processing is an advantage.
• Ensure that all commercial documents in connection with the orders are in place and compliant with shipping practices.
• Provides direct operational support for internal and external customer requests related to imports and exports of commodities.
• Management of Customs record-keeping requirements where applicable, analyze and determine duty opportunities, draft responses to Customs inquiries.
• Other duties as assigned.

Requirements:

• GCE 'O' level and/or Diploma in relevant discipline
• Min. 3 years of relevant experience in Third-party logistics (3PL) / Freight Forwarding / Logistics industry
• Customer focused and a great team player who is able to work independently
• Experience in inventory management with strong administrative skills
• Knowledge in SAP order processing and proficient in Microsoft Office

Job ID: L38XWWWW

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Job Description & Requirements

As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank’s policies and procedures as well as local laws and regulations.

Main duties and responsibilities

• Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
• Respond to customers’ queries and concerns with the aim of achieving first call resolution.
• Follow up promptly with customers to resolve issues
• Provide customers’ feedback to respective business partners to improve customer experience
• Introduce and educate customers on the self-service/automated banking channels.
• Perform after- call administration work
• Use customer service and sales skills to optimise customer satisfaction of each customer contact
• Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services

Qualifications

• Possess a Diploma or Degree in any discipline
• Has a passion for customer service
• Able to work in a team
• Able to speak and write good English
• Able to speak Mandarin will be an advantage (to support the Chinese speaking customers)
• Able to work in a fast-paced and demanding environment
• Able to commit to 24/7 rotating shift work, must be comfortable to work some night shifts
• Will be required to work 5 days in a week, including weekends and public holidays
• Those without experience are welcome to apply
• Banking experience will be an advantage

Job Brief

As a Barista/Service Crew member at Aether House, you play a pivotal role in creating an extraordinary customer experience. Your responsibilities extend beyond crafting exquisite coffee blends to include the art of mixing coffee with alcohol in our signature cocktails. Maintaining a clean and welcoming service area, contributing to seamless operations, and delivering exceptional service are key components of your role.

Responsibilities

1. Prepare and Serve Beverages:

· Craft and serve a diverse range of high-quality beverages, including our signature coffee blends, specialty drinks, and coffee-infused cocktails.

· Ensure precision and consistency in beverage preparation and presentation.

2. Customer Interaction:

· Greet customers warmly and engage with them in a friendly manner.

· Take customer orders with a keen understanding of our offerings, providing recommendations as needed.

· Address customer inquiries and concerns with a positive and helpful attitude.

3. Maintain Cleanliness:

· Keep the coffee station, cocktail bar, and dining area immaculate and well-organized.

· Adhere to rigorous hygiene and sanitation standards in all food and beverage preparation.

4. Cash Handling:

· Process customer transactions accurately and efficiently using our POS systems.

· Handle cash transactions with precision, providing correct change as required.

5. Stock Management:

· Monitor inventory levels and proactively restock supplies, including coffee beans, syrups, and cocktail ingredients.

· Contribute to regular inventory checks and promptly report any shortages to the supervisor.

6. Team Collaboration:

· Work harmoniously with the kitchen and service team to ensure a seamless and delightful customer experience.

· Offer support to colleagues in various tasks as necessary.

7. Adherence to Policies:

· Strictly follow Aether House policies and procedures, prioritizing health, safety, and quality standards.

· Uphold the superior quality and presentation of all products and services.

Profile

· Previous experience as a Barista or in a similar customer service role is preferred.

· Passion for coffee and mixology, with the ability to craft exceptional coffee-infused cocktails.

· Strong communication and interpersonal skills.

· Ability to thrive in a fast-paced environment and manage multiple tasks.

Benefits

• Attractive, negotiable package ($1900-2800/month)

• $500 sign on bonus / Meal Allowance

• Closed on Saturday/Sunday/Public Holiday

• Medical & Dental

• Career development in a friendly and vibrant environment

Responsibilities:

• Process inquiries and enter customer orders.
• Develop positive and productive relationship with assigned accounts and serve as point person/expert on specific customers’ needs.
• Provide customer service for accounts and interacting with customers via email, fax and telephone, throughout Asian region.
• Monitor and assist in the maintenance of general and custom and market inventory and make appropriate recommendations to the Manager and the Outside Sales person.
• Maintain an effective working relationship with Outside Sales person and all other cross-functional personnel in the region as well as with our corporate headquarters, manufacturing and logistics in the USA.
• Know and adhere to all relevant company policy, procedures and work rules.
• Perform special assignments as required by Director – Logistics & Customer Service.

Requirements:

• Degree in Business/Engineering is preferred.
• Minimum 3 years relevant work experience preferred.
• Computer skills required.
• Experience/knowledge in dealing with Industrial Products will be an added advantage.

Job ID: LRVYXXX6

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Your new role

• Actively support onboarding projects of new B2B business partners (both Asset Managers and Distribution Partners).
• Collaborate with new and/or existing B2B business partners in the context of onboarding new funds to the platform.
• Act as the first point of contact for our business partners managing day-to-day queries.
• Contribute to the maintenance of the client hotline during business hours.
• Provide high level support to the sales/business development teams by conducting internal and external research, analysis, and investigations.
• Represent the client service team as a subject matter expert in meetings (both virtual and in person) with existing business partners.
• Support the development and ongoing optimization of internal processes with key internal stakeholders and to provide input on how to improve the operational efficiency.

What you'll need to succeed

• Minimum of 3 to 5 years of professional experience in the financial industry, preferably in the field of Asset Management and/or Investment Fund operations.
• Bachelor’s degree in a finance, economics, business administration or similar.
• Basic understanding of the financial services industry.
• Great client orientated attitude.
• Strong communication skills, resilience, sovereignty, and team spirit.
• Proficiency in written and spoken English – additional language skills considered an advantage.
• Good MS Office application knowledge, particularly in Excel.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Registration No: R1986473
EA License No: 07C3924
Company Registration No: 200609504D

Remote - Republic of Singapore

Location: Singapore (Remote)

Salary: 40,000 SGD - 45,000 SGD + 10% Performance Bonus (DOE & Geographic Location)

*This position is remote and not eligible for relocations. All positions must reside within the country listed within this job description.

About the Role:

Applied Value Technologies is seeking a Jr Triage Specialist to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into Application Support team, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Application Support team is uniquely positioned to propel this work to the next level as the customer’s needs act as the guiding compass, not the technology’s limitations!

About You:

We are looking for someone to:

• Provide efficient support on product and integration issues, and ticket triaging.
• Follow detailed processes and workflows to support engineering teams.
• Support service Request Management.
• Support content creation, content update, and knowledge management.
• Solve basic admin, and configuration issues in SFDC.
• Rapidly diagnose, investigate, and resolve or troubleshoot issues and refine them into clear, concise communication and documentation.
• Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on-the-ground engagement quality with cross-functional partners.
• Effectively and concisely communicate technical resolution, workarounds, or product confusion to bug reporters and/or engineering teams.
• Efficiently and effectively execute SOPs and develop and maintain the knowledge base.

We want someone who:

• Is a collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Actively investigates to get relevant information
• Demonstrates proactive and professional communication skills with all stakeholders and partners
• Maintains a professional, adaptable, and respectful manner
• Provides high quality service to all users

Some stuff you need:

• 1-2 years of hands-on technical application, product support, or business process experience.
• Familiarity with Salesforce - Service Cloud (some knowledge of Case Management, SOQL, LWC, read through Apex Code, Live Agents, and WhatsApp)
• Experience operating with SLAs in a client-facing role in a production support environment.

Nice to have:

• Bachelor’s degree in computer science, Business, or a similar area
• Salesforce (Service Cloud) and Mulesoft qualified, certifications, etc.
• Experience in techno-functional Salesforce and Mulesoft integration in a hands-on support role
• Application development and ERP implementation experience.

A little bit about us:

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

JOB SCOPE

Butler Services offer personalized service with commitment to create unforgettable memories for our Guest at Marina Bay Sands. It provides 24-hour Butler service to our 63 Suites. It is a position that requires attention to detail, self-confidence and multi-task skills as critical qualities in Butler service. The main duties include Butler specific tasks representing other department such as In-room dining and housekeeping into a single position. Butler role also serve as a personal assistant with proficient computer skills, a Concierge who eloquent to offer guest’s preferred products and services. Butler is a one-stop service from simple tasks of proactively seeking assistance for repair to extravagant showcasing of creativity by organizing floral arrangements in the Suites or special celebration. The main duties of the Butler includes preparing the Suites for Arrival, In-stay and Departure; Meet & Greet Guests around the property; satisfying personal preferences and needs. Butler Services perform their duties with utmost purpose to make our VIP Guests happy and create unforgettable memories in most luxurious way.

Job Responsibilities

Accomplish Day to Day Operations

1. Perform VIP Guest meet and greet and farewell process according to the set standard.
2. Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore. Recommendations can be made to guests to enhance their stay in MBS and Singapore.
3. Be able to escort guests within MBS premises: Hotel Point A to the Suite point B or other locations accordingly
4. Offer Guest additional services to enhance the Butler personalize experience such as, hotel tour, suite rooming, explanation of services, unpacking and packing luggage.
5. Adapt to changes and ensure adherence to organizational operating procedures and service standards.
6. Work closely with relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining and any F&B venue to prepare and execute accordingly for Suite/VIP Guests.
7. Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set Standards and to guest’s satisfaction.
8. Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.
9. Service and clean all butler suites and rooms as well as provide turndown services.
10. Handle floral set-up as well as daily amenity arrangements for all butler suites and rooms.
11. Review in-house, arriving and departing guest suites and rooms on a daily basis.
12. Be familiar with the set-up and functionality of all equipment in the suites.
13. Take orders for in suite food and beverage, deliver and serve accordingly.
14. Respond to guest requests and answer queries; able to do a quick research if answer is not readily available and professionally according to set standard.
15. Respond to guest requests and liaise with other relevant departments such as Housekeeping, In-Room Dining, Bayfloral etc. in daily operations.
16. Attend to service the suites and other assigned areas as needed, including but not limited to: food & beverage service, restocking product, equipment and supplies.
17. Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed
18. Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages
19. Pick up and record all pertinent data, guest preferences into guest profile as needed

Perform Service and Operational Excellence

1. Exhibit exceptional customer service at all times to guests and fellow employees
2. Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history is updated on Guest profile in individual folders and Opera system
3. Recommend new ideas to enhance guest experience and revenue generation.
4. Update services and identify potential challenges based on Guest experience

Apply Operational Risks

1. Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
2. Report and document special incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
3. Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
4. Respond emergency situations
5. Respond to guest requirements as long as they are safe, legal and economically sound
6. Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details.
7. Handle luggage/baggage lifting or other related requests such as moving the items or storing.
8. Long period of standing, walking; seating or taking stairs may be required.
9. Move operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing, carrying items. Able to perform under high stress level and able to deal with challenging Guests

Participate Employee Engagement

1. Practice well-mannered and groomed as per company standard at all times
2. Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
3. Self -Motivate for continuous learning and development

Involve in Documentation, Financial and report management

1. Attend scheduled departmental meetings as required.
2. Review systems and processes for workflow and productivity improvement.
3. Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Butler Team.
4. Observe the usage of supplies to ensure that it’s within budget and minimize wastage.
5. Contribute ideas in support of the company vision, mission, value and guiding principles
6. Actively involve to sustainability programmes to drive organisational green initiatives
7. Perform any other duties and responsibilities as and when assigned by Management

JOB REQUIREMENTS

Education

• Minimum GCE O Level
• Diploma or Bachelor Degree in Hospitality Management from a recognized institution is an advantage

Required Experience

• Minimum 1 year experience in the same capacity
• Good guest relation and problem solving skills
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills
• Meet the attendance guidelines of the job and adhere to departmental and company policies

Required Knowledge

• Proficient in the use of Property Management System and all relevant property management systems such as FCS, LIS
• Basic knowledge in Microsoft Office applications
• General knowledge is recommended: F&B; local activities; world culture is an advantage

Skills / Abilities / Presence

• Candidates must have a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be willing to work any day and any shift
• Well-groomed and professional disposition.
• Self-confidence and charisma, able to engage in personal conversation with Guest in a professional manner
• Flexible mind-set and able to share ideas, projects to the team
• Computer skills is advised, able to run reports, create files and other documents
• Clear verbal communication skills

United Overseas Insurance (UOI) is a member of the UOB Group.

Established in 1971, UOI is the only locally listed General Insurance company in Singapore.

The Company’s principal activities are the underwriting of general insurance business and reinsurance. General insurance covers a broad spectrum of insurance classes, e.g. fire, marine, motor, engineering, general accident and liability business.

UOI is a reliable and stable mid-tier insurer, focusing on achieving quality underwriting results. We are customer-centric and take on measured risks to underwrite on portfolio basis. We focus on customer-retention leveraging on the bank and UOI’s products and benefits. We are prudent in our approach; hence, we are known for achieving high underwriting margins. Our profitablilty over the years reflects our financial strength.

As a growth-oriented company, we continue to innovate and expand in Singapore and in the region.

Responsibilities

• Provide customer service to internal/external customers for personal insurance products, e.g. Motor, Personal Accident, Health, Home Content, Domestic Helper, Travel, etc.
• Assist customers to arrange insurance cover
• Monitor calls for quality control and service recovery
• Perform Customer Retention
• Support policy processing, endorsement and cancellation
• Attend to incoming mails and emails
• Prepare reports
• Support administrative duties and any other tasks as assigned

Requirements

• Minimum Diploma in any discipline
• Min 1 year of relevant experience
• Possess CGI and HI certifications
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office

Join us now! Interested candidates please email your detailed CV to [email protected], and grow with UOI today!

A premium Spanish Tapas Restaurant Chain, serving cuisine which remains true to its Spanish Roots. A place of sophisticated design complemented by Spanish Decoration, Tapas Club, presents diners with an exquisite plate and creativity with the richness of authentic Spanish flavors.

RESPONSIBILITIES

· Greet guests promptly in a warm and friendly manner

· Informing Supervisor / Manager on customer’s feedback and/or suggestions

· Ensuring restaurant is clean and organised at all times

· Applying F&B techniques correctly at all times, serving items with enthusiasm

· Anticipates any unexpected guest needs and reacts promptly and tactfully

· Ensure that your appearance is neat and well-kept;

· Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements.

· Attends training sessions and meetings as required

· Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and in the company's policies concerning fire, hygiene, health and safety

REQUIREMENTS

· Strong passion for Service

· Willingness to work on a rotating roster

· Excellent interpersonal and organizational skills

· Able to work in a fast-paced environment

· Preferably Entry Level specialized in Food/Beverage/Restaurant Service or equivalent.

Interested candidates please send your resume through the apply button!

Your new company

This is a global medical service company which specialises in creating devices to improve the lives of patients around the world.

Your new role

As a Customer Service Representative, you will be engaging directly with customers' purchasing and logistics teams while being proficient in taking orders - both by email and phone. You will also be responding to all customer enquiries (internal and external) in a timely manner.

As a Customer Service Representative, you will be maintaining the distributor master data and corresponding assessment documents to guarantee the traceability of Distributor business status. You will also be ensuring that distributors conduct business in full compliance to behavior in business and competition.

This is a 12 months renewable contract.

What you'll need to succeed

• 2-5 years’ experience as a customer service representative preferably in a commercial/sales or manufacturing/production setting of medical devices.
• Experience of team play for supporting Sales Best Practices and Sales Metrics; translating that data into a progressive, tactical and strategic plan of action, which targets improved account performance.
• Natural tendency to put client first and to maintain constructive contacts
• SAP experience will be preferred.
• Experience within the pharma or medical device industry is a plus.

What you'll get in return

This is an exciting opportunity to be part of a globally renowned organisation. You will be remunerated at market competitive rates.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Siying at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

Registration ID No. R23115232 | EA License number: 07C3924 | Company Registration No. 200609504D